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I recently moved from the U.S. to London with an unlocked Vibrant. Stuck a new SIM card in there and while calls, texts, and Wi-Fi come through fine, I'm unable to connect to any data network in the area.
I called Tesco Mobile customer service (and did some Googling) and discovered that London is in the midst of a data network outage and that the techs are looking into it, but I can't help wondering if my handset has anything to do with the failure to connect. Does 3G here perhaps work on a different antenna frequency that the Vibrant can't pick up, or something? I know that really shouldn't be the case, since SGSs everywhere have all the same innards, but still...
For what it's worth, I'm running with root, stock 2.1, RyanZA's lagfix and the JI2 GPS fix (which I've also yet to see working for me, incidentally... any ideas?).
Thanks much!
Hi guys, noob here, just got my first android phone (been with blackberry till now).
I got a chinese X12 dual sim phone because i really needed only 1 phone (had to carry around 2 of them).
Phone works great, only problem is with the mobile networks. It can connect to GSM networks but it won't connect to a 3G network. The phone has 3G capabilities, 3G is enabled for the required sim, it finds the 3G network but it will not connect to it.
Sim works fine, had it in a Samsung i900 on 3G (WCDMA) - i live in Europe.
The thing that surprises me most is that the phone came with android 4.0 instead of the 2.3.6 it was advertised, could this be the problem?
Data Enabled ?! have access points ?!
Taki2011 said:
Data Enabled ?! have access points ?!
Click to expand...
Click to collapse
yes, data is enabled on it, as for the access points it has them too (althought i am only trying to connect to the voice network, not the data network)
Tried one more thing which is wierd: the phone works ok with another 3G sim from another provider, but with the other sim it doesn't connect (but it finds the actual network). And the sim that won't connect works on my old phone (the samsung i900)
The first sim that works on 3G on my new phone is from Vodafone (and they have both GSM and WCDMA in my country), while the other sim that doesn't work is from a provider that only has 3G (for both voice and data).
Quick update:
i found out i also get an "error" : invalid IMEI for both sims - it was this way when i first got the phone...
really strange thing with this phone, in settings > about > it says android version 4.0 but when it starts it has the honeycomb logo...
would appreciate any help, if it's from the missing imei's that would be good (or bad, depending on how hard is that to fix).
You can call ##778# to get into those settings. But be careful, those can really screw up your phone if your not careful.
The only reason i can think of, is if your phone only supports certain UMTS bands, while your operator is using different ones. Check out this article: http://en.wikipedia.org/wiki/UMTS_frequency_bands.
For example, my previous phone HTS Nexus One came in two versions - one for ATT(UMTS 850/1900/2100) and another for T-Mobile(UMTS AWS/900/2100). Both were GSM, both had 3G, but 3G would not work on another operator.
alexander7567 said:
You can call ##778# to get into those settings. But be careful, those can really screw up your phone if your not careful.
Click to expand...
Click to collapse
Tried it. What i get is : USSD code running (for a short while) > unknown application
AntonC said:
The only reason i can think of, is if your phone only supports certain UMTS bands, while your operator is using different ones. Check out this article: http://en.wikipedia.org/wiki/UMTS_frequency_bands.
For example, my previous phone HTS Nexus One came in two versions - one for ATT(UMTS 850/1900/2100) and another for T-Mobile(UMTS AWS/900/2100). Both were GSM, both had 3G, but 3G would not work on another operator.
Click to expand...
Click to collapse
phone has only WCDMA 3G network - i tried it on different carriers (on 3G and not GSM) and it works fine, connects to 3G, it just won't connect to this specific network (although it finds the network there, so i guess it has the hardware to connect to it).
could this be from the lack of the IMEI ?
FIXED !!!!
Got it fixed, the problem was with the missing IMEI codes, put them back in, works like a charm.
I used the tutorial here:
http://club.dx.com/forums/Forums.dx/threadid.1004466?page=2
Thanks for all the replies you guys.
Hello all,
I am having an intermittent but a strange signal problem with my wife's OnePlus X and I suspect that this is some sort of software issue with the modem firmware and not a hardware fault.
Basically if you reboot the phone, 9 times out of 10 there will be absolutely no signal whatsoever on the 3 UK network, the phone will just state emergency calls only. This happens on both 3G and 4G, but we usually have 4G turned off as there are not many areas within our region that support 4G yet. If you search Available Networks 3 doesn't show up.
Usually leaving the phone for hours the signal will come back, but sometimes it can be fixed by going into the Test Menu by putting *#*#4636#*#* into the dialer and going to Phone Information -> Toggling the Radio off and On a few times, but this doesn’t work every time. My phone is also on the Three network, so I have tried putting both SIMS's in the OnePlus X at the same time and the same issue occurs in both SIM Slots. If I put a Vodafone SIM in as well as the Three SIM, the Vodafone SIM works absolutely fine, regardless of the SIM slot it goes in, but it maintains a signal each time. The problem isn’t signal in the area as we have full signal in our house. If I put my wife's SIM into my LG G4 it works absolutely fine 100% of the time.
Three will not help us as the phone isn’t supplied by them, this is getting to the point now where this phone is becoming unreliable to use because if you have to reboot, chances are you won't have any signal for hours on end.
This happens on OOS and CM13 and has done for months.
Has anyone come across this issue before?
Just wondered if anyone else has experienced this?
All these views and no replies
I have the same problem and solution is nowhere to be found...
Did you find any solution to this? I've got this problem with my OPX.
Adam86 said:
Hello all,
I am having an intermittent but a strange signal problem with my wife's OnePlus X and I suspect that this is some sort of software issue with the modem firmware and not a hardware fault.
Basically if you reboot the phone, 9 times out of 10 there will be absolutely no signal whatsoever on the 3 UK network, the phone will just state emergency calls only. This happens on both 3G and 4G, but we usually have 4G turned off as there are not many areas within our region that support 4G yet. If you search Available Networks 3 doesn't show up.
Usually leaving the phone for hours the signal will come back, but sometimes it can be fixed by going into the Test Menu by putting *#*#4636#*#* into the dialer and going to Phone Information -> Toggling the Radio off and On a few times, but this doesn’t work every time. My phone is also on the Three network, so I have tried putting both SIMS's in the OnePlus X at the same time and the same issue occurs in both SIM Slots. If I put a Vodafone SIM in as well as the Three SIM, the Vodafone SIM works absolutely fine, regardless of the SIM slot it goes in, but it maintains a signal each time. The problem isn’t signal in the area as we have full signal in our house. If I put my wife's SIM into my LG G4 it works absolutely fine 100% of the time.
Three will not help us as the phone isn’t supplied by them, this is getting to the point now where this phone is becoming unreliable to use because if you have to reboot, chances are you won't have any signal for hours on end.
This happens on OOS and CM13 and has done for months.
Has anyone come across this issue before?
Click to expand...
Click to collapse
Adam86 said:
Hello all,
I am having an intermittent but a strange signal problem with my wife's OnePlus X and I suspect that this is some sort of software issue with the modem firmware and not a hardware fault.
Basically if you reboot the phone, 9 times out of 10 there will be absolutely no signal whatsoever on the 3 UK network, the phone will just state emergency calls only. This happens on both 3G and 4G, but we usually have 4G turned off as there are not many areas within our region that support 4G yet. If you search Available Networks 3 doesn't show up.
Usually leaving the phone for hours the signal will come back, but sometimes it can be fixed by going into the Test Menu by putting *#*#4636#*#* into the dialer and going to Phone Information -> Toggling the Radio off and On a few times, but this doesn’t work every time. My phone is also on the Three network, so I have tried putting both SIMS's in the OnePlus X at the same time and the same issue occurs in both SIM Slots. If I put a Vodafone SIM in as well as the Three SIM, the Vodafone SIM works absolutely fine, regardless of the SIM slot it goes in, but it maintains a signal each time. The problem isn’t signal in the area as we have full signal in our house. If I put my wife's SIM into my LG G4 it works absolutely fine 100% of the time.
Three will not help us as the phone isn’t supplied by them, this is getting to the point now where this phone is becoming unreliable to use because if you have to reboot, chances are you won't have any signal for hours on end.
This happens on OOS and CM13 and has done for months.
Has anyone come across this issue before?
Click to expand...
Click to collapse
Are you sure it's not the carrier's fault?
itskiran2000 said:
Did you find any solution to this? I've got this problem with my OPX.
Click to expand...
Click to collapse
aryan.arora180 said:
Are you sure it's not the carrier's fault?
Click to expand...
Click to collapse
My wife ended up getting rid of the phone a few months ago, she couldnt put up with it any longer as it was just the same. I don't think it was a hardware fault with the phone as it worked fine on any other network but Three. The phone supported all the frequencies that Three offers, so I have no idea why it didnt work right but certainly something wasn't right.
Adam86 said:
My wife ended up getting rid of the phone a few months ago, she couldnt put up with it any longer as it was just the same. I don't think it was a hardware fault with the phone as it worked fine on any other network but Three. The phone supported all the frequencies that Three offers, so I have no idea why it didnt work right but certainly something wasn't right.
Click to expand...
Click to collapse
When I had recently visited the UK, I had trouble connecting to the Three as well(through my home SIM as International Roaming). It didn't work so I ended up buying an O2 SIM that worked just fine.
I fixed it by putting some scotch tape over the back of the sim card, My OPX is almost 2 years old and the sim card is not in good contact with the phone inside I think.
Adam86 said:
My wife ended up getting rid of the phone a few months ago, she couldnt put up with it any longer as it was just the same. I don't think it was a hardware fault with the phone as it worked fine on any other network but Three. The phone supported all the frequencies that Three offers, so I have no idea why it didnt work right but certainly something wasn't right.
Click to expand...
Click to collapse
(US ATT and T-Mobile)
I have this phone, but only by way of ATT telling me my non-VoLTE 4G LTE phone would not work after ATT shuts down 3G.
I move over to T-mobile recently. All works ok. I then activate VoLTE on the Mi. All works ok.
But I had to call a T-mobile rep regarding my iPhone, in that conversation I asked if VoLTE was even needed, and he tells me no, that T-mobile will still do voice data w/o VoLTE enabled.
So, VoLTE is a feature of LTE and implemented on 4G/5G, and really has nothing to do with 3G being shut down.
There's so many sites stating you "need" VoLTE to keep making voice calls after 3G is gone. This is not true.
"As 3G is switched off, you need VoLTE or HD Voice support to make calls on 4G networks."
Explained: AT&T and T-Mobile VoLTE phone cutoffs
Everything you need to know about AT&T's move over to HD Voice and T-Mobile's transition to VoLTE, and what it means for smartphone calls.
www.androidauthority.com
Click to expand...
Click to collapse
As I understand it you need 3G for voice.
You may be able to use internet service but without VoLTE, no phone service.
If the device is not white listed it likely will not be able to have phone service as your link states.
I have straight talk with AT&T sim, I was using my Black Shark 3 pro which has volte and all of a sudden Friday at midnight, no data or phone service. At that time my bs3pro has been having heating issues, so i moved everything over to my redmagic 6 which has volte. I noticed my sim was locked in apn, totally different apn info than my bs3pro, so i called support, since everytime I tried to make call it blocked calls and sent me to support. The CS person did something on their end, had me restart phone, then service was back to normal and been fine since.
If your service provider only provides 4G infrastructure like mine... then you need VoLTE otherwise no phone calls. They are new and never had any 3G and below infrastructure. I tried making calls .... it doesn't.
My service provider annoyingly doesn't provision volte for my volte capable handphone (this makes my eyes swivel) but does provide an app to support phone calls without volte.. but it chews up battery
@roger_rex
But T-mobile (US) runs 4G and 5G, but # of towers with 5G not as plentiful as 4G. I connect 4G LTE most of the time, voice & data works just fine. T-mobile rep told me it will work w/ or w/o VoLTE enabled on phone. The APN used is the "fast" APN one.
A 5G connection does not negate any benefits from using VoLTE.
Was on phone again today with a T-mobile "tech team supervisor" for a service issue (they accidentally turned off one of my SIM cards). I then asked about VoLTE, he tells me it's no longer needed on T-mobile 4G or 5G LTE, but using VoLTE will still work. He seemed to suggest VoLTE not needed at all on 5G because the speed of the wireless can carry both voice and data fast enough. He also hinted their 4G can do the same.
If you have a fast pipe then you really don't need a side channel for the voice.
But duly noted, everything technical that I have read about on VoLTE, using that feature gives better voice call on any LTE that supports VoLTE. The supervisor also mentioned that "VoLTE" will basically go away at some point.
Pretty sure on 4G LTE you need either VoLTE capability or a 3G connection for voice calls.
Redirect Notice
4G VoLTE will likely be here for a long time as 5G is distance/obstacle limited, the former is very hard to overcome due to the wavelength's physical properties.
@blackhawk
I am not disputing how online info says it's required, I am just copying what T-mobile has told me.
T-mobile store rep tells me VoLTE is not really needed, then their online support supervisor tells me the same thing. So it is for sure confusing.
Call a T-mobile support # and ask.
Why would a 3G/4G-LTE phone have an option to turn off VoLTE?
https://www.republicworld.com/technology-news/mobile/what-is-volte-and-what-it-does-is-5g-volte-know-everything-here.html
ChuckStein123 said:
@blackhawk
I am not disputing how online info says it's required, I am just copying what T-mobile has told me.
T-mobile store rep tells me VoLTE is not really needed, then their online support supervisor tells me the same thing. So it is for sure confusing.
Call a T-mobile support # and ask.
Why would a 3G/4G-LTE phone have an option to turn off VoLTE?
https://www.republicworld.com/technology-news/mobile/what-is-volte-and-what-it-does-is-5g-volte-know-everything-here.html
Click to expand...
Click to collapse
I never paid much attention to this and still have questions but it's back burnered for when I run across it. From what I'm reading the T-mobile reps sound like they don't understand it either.
Even if they don't understand it... the only thing that matters immediately is if it will work. Hopefully that intel is correct!
Really until AT&T implements the change I won't be 100% sure. However pretty sure I'm ok as the devices don't use the 3G band and in hidden user settings VoLTE is toggled on. The only indication other than the 4G that VoLTE is active.
Probably HD too, but no indicator or setting other than very good call quality.
To make matters even more confusing AT&T changed the format and models listed drastically 2 weeks ago from their December whitelist. So small wonder reps might be confused too. Makes you wonder if it was deliberately self serving, an oversight or ongoing system modifications?
So, I have not been paying close enough attention to cellular these days. The cell companies have amassed large sets of licensed bands, probably near 200+ bands between 2G/3G/4G LTE and 5G NR.
Interestingly enough, 5G is not LTE at all. I suspect operators call their crud "5G LTE" to signify they support 5G-NSA or 5G-NR (or both), and, the older 4G LTE.
Some airlines are worried about two cell C bands (n77 and n79) that back up onto aircraft radio altimeter that run 4200-4400Mhz.
VoLTE has a long history, but it seems 5G-NR does not even use VoLTE (because VoLTE is a LTE feature, and 5G is not LTE). Can a 4G/5G phone still use VoLTE? Sure, if the firmware is implemented to use it. Likely will use it if the device connects 4G LTE, but perhaps will not when connected to 5G-NR. It's not clear to me if a device will use both 4G LTE and 5G-NR at the same time, but I suspect not. I mean, you could technically connect a device on 5G-NR for data, and then use VoLTE on 4G LTE for facilitating voice calls.
Some reference links for the interested reader.
5G Frequency Bands & Spectrum Allocations - CableFree
5th generation wireless systems, or 5G, may use existing 4G or newly specified 5G Frequency Bands to operate. Technologies include: Millimeter wave bands (26, 28, 38, and 60 GHz) are 5G Massive MIMO, "Low-band 5G" and "Mid-band 5G" use frequencies from 600 MHz to 6 GHz, especially 3.5-4.2 GHz.
www.cablefree.net
5G NR frequency bands - Wikipedia
en.wikipedia.org
LTE frequency bands - Wikipedia
en.wikipedia.org
List of LTE networks - Wikipedia
en.wikipedia.org
Voice over LTE - Wikipedia
en.wikipedia.org
What is 5G LTE, NR, NSA, and MIMO Technology | How Will 5G RAN be Deployed? | Corning
Learn about 5G deployment including RAN, 5G-NSA, 5G-NR, and what they mean for LTE networks.
www.corning.com
LTE vs NR: Reference signal design
NR downlink reference signals are tailored for specific roles and can be flexibly adapted for different deployment scenarios and spectrum. 5G Training
www.5gworldpro.com
ChuckStein123 said:
@roger_rex
But T-mobile (US) runs 4G and 5G, but # of towers with 5G not as plentiful as 4G. I connect 4G LTE most of the time, voice & data works just fine. T-mobile rep told me it will work w/ or w/o VoLTE enabled on phone. The APN used is the "fast" APN one.
A 5G connection does not negate any benefits from using VoLTE.
Click to expand...
Click to collapse
My understanding on this is that voice was using some 3G or below service. My provider was purely 4G and above - so unless my phone was provisioned by the cell company - no voice calls. I tried & it didn't work. I changed to an older device that they did support via VoLTE and calls worked. I can download an App from the cell company that allows my pixel 2XL to work on their system.
I can only guess T-mobile has 3G and below network infrastructure still. My provider is brand new and never built any 3G stuff and have no intention of rolling out obsolete stuff. VoLTE is annoying in that the provider gets to pick and choose which cellphones they allow (to use a standard protocol)
This may not be 100% - I've been kind of forced into a crash course on this myself over the last few days
@roger_rex - Take a read here
{Guide} QXDM Port activation on Pixel 2 XL, (VoLTE,WoWIFI,CA)
Hi all. First of all I DO NOT PROVIDE ANY KIND OF SUPPORT. YOU ALONE RESPONSIBLE FOR ANY POSSIBLE ISSUES. I wrote this post during my vacation. I know it could be quite handy, but unfortunately/thankfully my primary sources of money are...
forum.xda-developers.com
Pixel 2's all have ability for VoLTE.
A cell operator should not be blocking any phone from using VoLTE.
When you call your provider what do they tell you when you tell them your Pixel 2 has VoLTE for 4GLTE but your Pixel won't make calls on their network?
I can tell you for sure, the operators play games with their support of hardware.
My iphone XS was connecting to ATT with a "5G" icon from time to time, so why does T-mobile say 5G is a "no"? I moved the XS to T-mobile and the phone won't ever connect to 5G, and the APN settings appear to be blocked.
Tutorials | T-Mobile Support
Update: I find many sites that say the Xr and Xs do not support 5G, so now I scratch my head, my Xs would sometimes show "5G" icon for cell wireless, when it was on ATT network. Apparently AT&T supports Xs and 5G, hence the Xs does have 5G capable radio.
Apple iPhone Xs / Xs Max - Signal & Cellular Data - AT&T
Get Apple iPhone Xs / Xs Max support for the topic: Signal & Cellular Data. Find more step-by-step device tutorials on att.com.
www.att.com
ChuckStein123 said:
I can tell you for sure, the operators play games with their support of hardware.
My iphone XS was connecting to ATT with a "5G" icon from time to time, so why does T-mobile say 5G is a "no"? I moved the XS to T-mobile and the phone won't ever connect to 5G, and the APN settings appear to be blocked.
Tutorials | T-Mobile Support
Click to expand...
Click to collapse
I think they go at least partially by number of a given model in use. My guess is it's not a painless procedure for them to configure their system for a given model.
AT&T first listed their Note 10+ variant but not the unlocked variant, a month later it was added as well. It may be a work in progress... it seems sort of helter skelter, oh my gawd get it done, whatever it takes... kind of deal
You know they are catching Berlin air raid volume flack
Before buying Mi 11 Lite 5G I went into a T-mobile store (not an affiliate). I asked if the Mi 11 Lite 5G will work on T-mobile and the rep told me all phones work on T-mobile as long as they are not locked to another carrier, and, the T-mobile freq bands ("channels") are covered by the phone.
Unless LTE or 5G-NR/5G-NSA is improperly implemented on the device, then I don't see why all phones should not work. They should all work.
Think about hotspot. The carrier can control is the device can use that service, or at least can with some devices, but why bother, who cares how the data on the data plan gets chewed up. Go over the plan and get charged. Thus far I have not seen unlimited hotspot data, T-mobile only allows 40G on their Magenta Max plan.
Good thing is, Mi 11 Lite 5G phone (model M2101K9G) works a-ok on T-Mobile USA. I did have to manually set the APN to the "fast" one, and had to use dial code for VoLTE, 4GLTE and 5G works.
Straight talk now keeps shutting off my service every 3 days, last night again, so 3 times now. Call and back working. But seems like they only care about giving me some crappy free phone and seems like they outsource. The redmagic 6 is not on AT&T list, if any more issues I will switch to T Mobile, T Mobile recognized my phone by imei and said it is fully compatible. I Noticed on my Redmagic 6, sim 1 is only 14 digits but sim 2 is 15, so I moved sim card, might be issue, but doubt it.
@Rotwiler I see you posted about the IMEI digit thing in another post/forum. *#06# should reveal a 15 digit IMEI. If it shows only 14 then the phone is hiding one digit. Put sim card in sim slot that has the 15 digit IMEI.
What does *#*#4636#*#* get you? Do some gooling around for activating VoLTE on RedMagic 6
Phone lists for carriers are mostly for support reasons. If the phone has all the cell bands the operator uses, then it should be good to go. If the phone only has some of the cell bands used, then the phone may work ok in one area, but not good in another, all depends on how the operator runs the bands in different areas. The cell operator does not want the support headache for a phone that only has partial bands, "hey ATT, my phone not working in Timbuck-too", etc.
The RM6 appears to have most of the ATT 4GLTE bands (all the major ones), so it should work a-ok on ATT (US). 5G should also work. It appears the RM6 had a firmware update about 26d ago. Make sure the firmware is updated to latest.
Are your APN settings correct?
Program Data Settings for Your Device
Can’t connect to the internet on your mobile device? Here’s how to set up the access point name (APN) to get you going again.
www.att.com
I am using AT&T through Straight Talk. I did move sim card to slot 2 to see if issue was due to sim one showing only 14 digits. Phone is fully updated. Odd thing is I cannot change the APN since this new Volte, there is red check mark and everything is grayed out. I have always been able to modify APN until now. My sim card is really old, used to be full size and over the years cut it down for new phones, is probably 8+ years old, had it since Android phones came out, but has always worked great.
Rotwiler said:
I am using AT&T through Straight Talk. I did move sim card to slot 2 to see if issue was due to sim one showing only 14 digits. Phone is fully updated. Odd thing is I cannot change the APN since this new Volte, there is red check mark and everything is grayed out. I have always been able to modify APN until now. My sim card is really old, used to be full size and over the years cut it down for new phones, is probably 8+ years old, had it since Android phones came out, but has always worked great.
Click to expand...
Click to collapse
APN settings are grayed out when the phone is locked to carrier. Can you at least see what the APN settings are? If the phone is owned outright by you then tell the Straight Talk folks you want the phone unlocked.
As for old sim card, then just go get a new one from the store for a few $, and then move your number to the new sim card via online.
Phone is Redmagic 6 global version, never was locked.
Hello!
Can someone please help me with this?
Everything was fine until 2-3 days ago. When all of a sudden I was unable to send text messages or make phone calls. All the while I could access internet without any issues.
If I switch to 2G or EDGE for the Subnetwork, I can make calls and send SMS.
How can I fix this?
Could dropping the phone have caused this?
Dropping could certainly break something, of course, but let's assume that's not it.
What carrier? Is the phone officially supported by them (ie, IMEI matches the carrier)? Are you on their official ROM? Does/did your VOLTE work (before and after the "few days ago")?
Some carriers are switching over to VOLTE-only setups, so they may be testing that to see what works/doesn't before they make it final. In other words, maybe your phone is not "officially" supported by VOLTE on the carrier, which is why it's failing? Without VOLTE, I think text may fail as well (even if you're not actively on a call?)
That would be my first guess. In my case, for example, I was on a US998 phone (per IMEI) running VS996 on Verizon. Since the IMEI didn't match a VZ phone, they refused to say it was compatible (even though it worked fine for many years). The IMEI stuff is a bunch of BS, but that's a whole separate topic... but I wonder if this is what you're running into. It's the carrier's way to force you into "their" device, even though it's not any different from any other variant (when the proper ROM is installed).
schwinn8 said:
Dropping could certainly break something, of course, but let's assume that's not it.
What carrier? Is the phone officially supported by them (ie, IMEI matches the carrier)? Are you on their official ROM? Does/did your VOLTE work (before and after the "few days ago")?
Some carriers are switching over to VOLTE-only setups, so they may be testing that to see what works/doesn't before they make it final. In other words, maybe your phone is not "officially" supported by VOLTE on the carrier, which is why it's failing? Without VOLTE, I think text may fail as well (even if you're not actively on a call?)
That would be my first guess. In my case, for example, I was on a US998 phone (per IMEI) running VS996 on Verizon. Since the IMEI didn't match a VZ phone, they refused to say it was compatible (even though it worked fine for many years). The IMEI stuff is a bunch of BS, but that's a whole separate topic... but I wonder if this is what you're running into. It's the carrier's way to force you into "their" device, even though it's not any different from any other variant (when the proper ROM is installed).
Click to expand...
Click to collapse
Carrier texts should theoretically still work as they are "data". It's the "voice" part of VoLTE that won't work. That's why I can still receive carrier texts on my Galaxy Note 9 with AT&T -- which still has older firmware (so I can be rooted). A few months ago, I lost the ability to make/receive phone calls on my AT&T number when 3G towers were decommissioned in my area... But luckily I have Google Voice number, which also uses "data" (VoIP) so I make/receive all my Google Voice phone calls. (That's been my main phone number for years.)
However, I no longer can make/receive AT&T phone number calls -- which is fine. I switched Google Voice settings to data/Wi-Fi only instead of piggy backing on carrier phone number. Yet, I still receive AT&T texts, which is good because my bank insists on using a "real" (carrier) phone number for SMS security code confirmation.
Amer28 said:
Hello!
Can someone please help me with this?
Everything was fine until 2-3 days ago. When all of a sudden I was unable to send text messages or make phone calls. All the while I could access internet without any issues.
If I switch to 2G or EDGE for the Subnetwork, I can make calls and send SMS.
How can I fix this?
Could dropping the phone have caused this?
Click to expand...
Click to collapse
You are in Portland? What carrier are you using that still has 2G and Edge?
ChazzMatt said:
You are in Portland? What carrier are you using that still has 2G and Edge?
Click to expand...
Click to collapse
I'm with a company that uses T-Mobile towers. I connect just fine with 4G LTE, and get reasonably good speeds over it. But when I'm on 4G, I cannot make or receive calls or text. It says Emergency Calls Only.
So far, I've tried everything. I resettled network. I looked for different APN values that may fix the issue. When I couldn't think of anything else, I did a factory reset. (I mean, I wiped Data, and all other partitions in TWRP except for System and SD Card.) There have been no changes.
I'm starting to think the issue may be hardware, I did drop the phone a couple of times the day it stopped working. Though I usually end up dropping the phone once a day or every two days. I can't believe the screen hasn't cracked yet, at all. Could a drop from 3-4 feet on hard surface like tiles damage the antenna in such a way that only 4G data works?
I'm ready to give up and buy a new phone even though I can't really afford it. It would be awesome if I can get this to work.
schwinn8 said:
Dropping could certainly break something, of course, but let's assume that's not it.
What carrier? Is the phone officially supported by them (ie, IMEI matches the carrier)? Are you on their official ROM? Does/did your VOLTE work (before and after the "few days ago")?
Some carriers are switching over to VOLTE-only setups, so they may be testing that to see what works/doesn't before they make it final. In other words, maybe your phone is not "officially" supported by VOLTE on the carrier, which is why it's failing? Without VOLTE, I think text may fail as well (even if you're not actively on a call?)
That would be my first guess. In my case, for example, I was on a US998 phone (per IMEI) running VS996 on Verizon. Since the IMEI didn't match a VZ phone, they refused to say it was compatible (even though it worked fine for many years). The IMEI stuff is a bunch of BS, but that's a whole separate topic... but I wonder if this is what you're running into. It's the carrier's way to force you into "their" device, even though it's not any different from any other variant (when the proper ROM is installed).
Click to expand...
Click to collapse
I'm on T-Mobile towers with the US998. I don't think there is an issue with IMEI. How would I connect to data with 4G if that was the case?
I never had Volte on this phone. I do recall seeing it when I first got it but I'm running stock rooted Android 9.
When I say it used to work a few days ago, I mean it just stopped working at one point. I wanted to make a phone call, and all of a sudden, I couldn't. I noticed then that it says Emergency Only sign, so I walked around the house for about 15 mins to try to get signal. Then I went to my car and drove around, but nothing.
I messed around with Network settings, and figured out that Voice and TXT worked when I switch to a lower 'Sub-Network' setting that says, "GSM / GSPR / EDGE Only".
To get 4G Data back, I have to switch it back to "LTE/Legacy 3GPP multi"
These two are found under "GSM/UMTS Settings", after clicking on "System Select" in "Mobile Networks ".
I want to also mention that my carrier website has been talking about a data migration that would affect phones using their old SIM Card.
When I saw that, I called them and had them send me a new SIM. I thought surely this must be it, but the new SIM works exactly like the old one.
Perhaps the migration or whatever it is they did that required new SIM cards just doesn't work well with my phone? Even though, before putting the order in, the rep I spoke to did check my IMEI and said that my phone is compatible.
Agreed, it doesn't sound like an IMEI issue.
FWIW, I showed a 4G connection on a phone (I don't remember if it was my V30 or a Galaxy S10+ that I was going to replace it with). On that phone, at one point, but there was no actual connection. So, the indicators aren't always accurate. That's why I thought maybe the data isn't really working, and if data isn't working then VOLTE won't work... and with many of the carriers switching off non-VOLTE calling, that could kill the ability to make calls?
In your case, you said data worked... but if VOLTE was never enabled, and the carrier dropped non-VOLTE, then, again, you may lose calling.
In any case, these were my theories. I think you're on top of the situation but I don't have any other ideas for you to try...
Instead of buying a new phone, have you considered installing and setting up Google Voice, as ChazzMatt said? I recently had to do that because AT&T's 3G shutdown meant that I could no longer place or receive calls. My quick guide on doing that is here: https://forum.xda-developers.com/t/...-based-custom-roms-when.4138223/post-87342453
I don't know why you can't also send or receive texts, but the Google Voice app has the ability to do that, so maybe try using that after you've set it up.
Amer28 said:
I'm on T-Mobile towers with the US998. I don't think there is an issue with IMEI. How would I connect to data with 4G if that was the case?
I never had Volte on this phone. I do recall seeing it when I first got it but I'm running stock rooted Android 9.
When I say it used to work a few days ago, I mean it just stopped working at one point. I wanted to make a phone call, and all of a sudden, I couldn't. I noticed then that it says Emergency Only sign, so I walked around the house for about 15 mins to try to get signal. Then I went to my car and drove around, but nothing.
I messed around with Network settings, and figured out that Voice and TXT worked when I switch to a lower 'Sub-Network' setting that says, "GSM / GSPR / EDGE Only".
To get 4G Data back, I have to switch it back to "LTE/Legacy 3GPP multi"
These two are found under "GSM/UMTS Settings", after clicking on "System Select" in "Mobile Networks ".
Click to expand...
Click to collapse
There's been reports T-Mobile which is now merged with Sprint has borked the ability for VoLTE/VoWiFi calling on US998 firmware phones (native or Frankenstein'ed). Apparently they only allow it now on T-Mobile H932, whereas pre merger they were happy to give VoLTE and voWi-Fi calling to "US998" phones
First, it was reported with new SIM cards they were distributing earlier this year. Then people who kept their old SIM cards found they didn't work after a forced "security update."
This seems to have also trickled down to the T-Mobile MVNOs.
This is why we told someone else recently they should probably convert their phone from US998 on T-Mobile to Verizon VS996 firmware.
Then get a Verizon sim card or Verizon MVNO SIM card, and activate it in an old cracked screen Verizon phone off eBay, then put that already-activated SIM card into their "VS996" V30.
They will have VoLTE and VoWi-Fi calling.
Alternatively, if you really want to stick with T-Mobile network, you can do what @osprey00 suggested -- which is get a Google Voice number and use it as a tool to forward your carrier calls to it.
You can read his post, see his experiences, and see if this would apply to you.
For ME -- I've been using Google Voice for the past 10 years as my main phone number. I ported my carrier phone number at the time to Google Voice. Then got throwaway carrier numbers (whoever had cheapest plan) but never gave those to my friends. To my friends nothing ever changed. I've had the same "number" for the past two decades.
But within the past couple years, I had to start giving my bank and my cable company my carrier phone number for SMS security codes. Very annoying, because in the past they used my Google Voice number to text me with no problem.
So, even though under my current firmware (on my rooted Note 9) I cannot get carrier phone calls, I still have LTE data. And with the LTE data, I can use Google Voice (calls and texts) because it's VoIP. I also get AT&t carrier texts, as that is also data. It's just AT&T phone calls I cannot send or receive.
AT&T deactivated the SIM card in my native US998 V30+ and sent me a replacement phone, which is a Samsung Note 9. I'm staying with AT&T for a reason. Otherwise I would probably pull the "V30" Verizon trick also.
I bought both my wife and my elderly mother 64GB V35 phones -- which is basically an upgraded 64GB V30. (They previously had native US998 V30.) AT&T gives V35 VoLTE and WiFi calling, and for them there was nothing new to learn.
ChazzMatt said:
There's been reports T-Mobile which is now merged with Sprint has borked the ability for VoLTE/VoWiFi calling on US998 firmware phones (native or Frankenstein'ed). Apparently they only allow it now on T-Mobile H932, whereas pre merger they were happy to give VoLTE and voWi-Fi calling to "US998" phones
First, it was reported with new SIM cards they were distributing earlier this year. Then people who kept their old SIM cards found they didn't work after a forced "security update."
This seems to have also trickled down to the T-Mobile MVNOs.
This is why we told someone else recently they should probably convert their phone from US998 on T-Mobile to Verizon VS996 firmware.
Then get a Verizon sim card or Verizon MVNO SIM card, and activate it in an old cracked screen Verizon phone off eBay, then put that already-activated SIM card into their "VS996" V30.
They will have VoLTE and VoWi-Fi calling.
Alternatively, if you really want to stick with T-Mobile network, you can do what @osprey00 suggested -- which is get a Google Voice number and use it as a tool to forward your carrier calls to it.
You can read his post, see his experiences, and see if this would apply to you.
For ME -- I've been using Google Voice for the past 10 years as my main phone number. I ported my carrier phone number at the time to Google Voice. Then got throwaway carrier numbers (whoever had cheapest plan) but never gave those to my friends. To my friends nothing ever changed. I've had the same "number" for the past two decades.
But within the past couple years, I had to start giving my bank and my cable company my carrier phone number for SMS security codes. Very annoying, because in the past they used my Google Voice number to text me with no problem.
So, even though under my current firmware (on my rooted Note 9) I cannot get carrier phone calls, I still have LTE data. And with the LTE data, I can use Google Voice (calls and texts) because it's VoIP. I also get AT&t carrier texts, as that is also data. It's just AT&T phone calls I cannot send or receive.
AT&T deactivated the SIM card in my native US998 V30+ and sent me a replacement phone, which is a Samsung Note 9. I'm staying with AT&T for a reason. Otherwise I would probably pull the "V30" Verizon trick also.
I bought both my wife and my elderly mother 64GB V35 phones -- which is basically an upgraded 64GB V30. (They previously had native US998 V30.) AT&T gives V35 VoLTE and WiFi calling, and for them there was nothing new to learn.
Click to expand...
Click to collapse
I think it was a hardware problem, honestly.
No matter what I did, I even tried different ROM to ensure I didn't mess around with root settings and somehow enabled or disabled something that I should not have. I tried flashing stock radios, and no, nothing would fix it.
I took my brothers phone to see if the SIM card would work with his phone, an unlocked Google FI phone. As soon as I installed the SIM, and booted up the phone, I could tell it was working perfectly even on the lock screen. Right away the status showed the name of the wireless company, and active 5G data icon on the status.
I must have damaged the internal radio or the LTE data modem when I dropped the phone last. The screen of the phone never broke even though I dropped the phone countless times, though the back glass has cracked lines all over even if the surface is still smooth and the phone continued being waterproof (I tested).
Anyway, I have since bought a new phone and the Data/Text/Talk all work perfectly on it.
I'm not sure what I'll do with this phone, as selling it wouldn't be ethical. And I doubt anyone would buy a phone with the warning that service may not work.
Ah well, I may just keep and use it as a test device.
Thanks to all who tried to help.
Amer28 said:
I think it was a hardware problem, honestly.
No matter what I did, I even tried different ROM to ensure I didn't mess around with root settings and somehow enabled or disabled something that I should not have. I tried flashing stock radios, and no, nothing would fix it.
I took my brothers phone to see if the SIM card would work with his phone, an unlocked Google FI phone. As soon as I installed the SIM, and booted up the phone, I could tell it was working perfectly even on the lock screen. Right away the status showed the name of the wireless company, and active 5G data icon on the status.
I must have damaged the internal radio or the LTE data modem when I dropped the phone last. The screen of the phone never broke even though I dropped the phone countless times, though the back glass has cracked lines all over even if the surface is still smooth and the phone continued being waterproof (I tested).
Anyway, I have since bought a new phone and the Data/Text/Talk all work perfectly on it.
I'm not sure what I'll do with this phone, as selling it wouldn't be ethical. And I doubt anyone would buy a phone with the warning that service may not work.
Ah well, I may just keep and use it as a test device.
Thanks to all who tried to help.
Click to expand...
Click to collapse
tried a rom on a j7 2015 because android 6 is going to be left and I only get emergency calls on lte and on 3g, no problem. It's not imei problem maybe exynos processor. I went back to 6.0.1 and no problem with 4g lite. By the way, I'm not in the USA.