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Hey guys, I've got a really annoying problem with my hermes.
My battery doesnt seemed to stay charged for more than about 30 minutes, the power just drains out of it. I bought a new battery to see if this would fix the issue, but the same thing happens with the new battery. Sometimes the device gets really hot as well.
I don't think its my Rom or Radio, but I'm going to try downgrading to WM5 just to test it out.
I was wondering if there may be a short somewhere that is causing this to happen?
Has anyone had this happen to them?
Any brilliant ideas as to what could be causing this?
Thanks,
-Kai
It is strange that it dies after 30 minutes!! I cannot think of a functionality that drains the power so fast, however, it possible that it is software related.
Has the device been subjected to high humidity?, could there be something short circuiting somewhere?
I hope it is a software issue that you can easily be overcome with a upgrade/downgrade.
Good luck.
invictive said:
Hey guys, I've got a really annoying problem with my hermes.
My battery doesnt seemed to stay charged for more than about 30 minutes, the power just drains out of it. I bought a new battery to see if this would fix the issue, but the same thing happens with the new battery. Sometimes the device gets really hot as well.
I don't think its my Rom or Radio, but I'm going to try downgrading to WM5 just to test it out.
I was wondering if there may be a short somewhere that is causing this to happen?
Has anyone had this happen to them?
Any brilliant ideas as to what could be causing this?
Thanks,
-Kai
Click to expand...
Click to collapse
I've been having this problem on & off ever since I got my device, seems to drain faster when running Messenger/Windows Live, I've down graded back to HTC OEM spec from Black Majik to send it in for repair. Now that I'm back on WM5 IPL 1.01, SPL 1.11 Radio 1.38, my batt is even worse than before. Some days my batt will last the whole day other days, without any significant reason I'd find the device warming up in my pocket, I'll find that it has depleted the battery from 90% to 30% in the space of 20 mins. The only way I can prevent the batt from further discharge would be to remove the battery for a few minutes & reinstall it again.
I complained to the local HTC agents last week & they suggested that
i bring in the device for repair. Also my device can no longer connect to my PC via the USB cable always giving me a "USB Device not Recognised" error. My other HTC devices connect via USB without a problem to the same PC. I've also found that at times while trying to re charge the battery the orange light begins to flash after a while instead of steady on, when in this condition my battery is hot enough to fry an egg on. Again I have to remove the battery to correct this situation.
I have flashed various ROMs & radios, some have given slightly better battery performance but marginal, Black Majik was the best but with my latest connectivity problem........I might as well try to send it in to the repair centre. Not sure if this is a Herm200 problem.
Alright, I re-installed the original WM5 operating system and everything seems to be working ok. I kept my old radio, ipl and spl though.
If it continues to function alright I am going to install a new WM6 OS tomorrow and upgrade the SPL and Radio.
I spoke too soon, the battery continued to die after working well for about an hour.
Now I have updated my radio and OS to Black Majik, and I seem to be able to get 4 or 5 hours out of a charge, still nothing near what I used to be able to get.
It seems unlikely that I got 2 bad batteries in a row, but maybe I should try and get another one.
do you have a MicroSD on that device? have you tried to remove it and test it without the microsd in? Do you use Data Connection ( 3G or HSPDA ) ? I´ve been having the same problem. Whem i had wm5 and SHADOW i would have 2 days battery easly... The first time i flashed MAJIK i´ve had battery for 5 or 6 hours. The problem appears from a day to the others, so it cant be a battery problem. Now i travel everywhere with a charger in my pocket
No, there is no MicroSD installed, and I do not have HSDPA or UMTS enabled, so that shouldn't be affecting my battery life.
I've come to the conclusion that it is definately some kind of internal short or something, as the battery, rom, ipl, radio and spl do not seem to affect my battery life in any way.
Looks like I just got myself another expensive paperweight.
Actually it may be simple to fix.
Has it been like this from day 1? if yes, it could be something not fitted properly or a leaking device/connection such as touching something it should not.
Or it may be a piece of mineral dirt where a circuit board cleaner would just do the job.
I just remembered that earlier models with serial lower than HT636xx had problem with screens, it may be related!.
Same issue here. Although it is a relatively recent problem in my case. I have had the device since Last Fall with various Roms....always seemed to get 12 hours of typical use. I charged the device about an hour ago, went out for a 45 min run, made a 25 min phone call and recieved the low batt warning. I am concerned about this. Switching batteries ever two hours is a pain in the a$$. FWIW, I dont use Live or any of its components. Just normal activesyn settings for Push.
Ryan
Well ... FIXED MINE !!! after upgrading from wm5 to Shadow and Then Majik i was having a lot of problems. My battery would run out in 5 to 6 hours with BT:On WIFI:Off GPRS/3G/HSPDA:On. After installing WM6 ( Official ) i´ve had my tytn running in the same configuration ... and after 14hours .. my battery is at 90%
Hmm, I may have to try installing an official WM6 rom then, although I'm still almost certain its an internal issue, because it get so got sometimes.
The other thing that is concerning me, is the screen on my device seems to go out of alignment quite often (this is new, the device is 11 months old and this is the first time it has happened).
screen aligment is a very well known issue ...
@ invictive,
In this case repositioning or releasing the pressure on the screen may solve your problem.
If there is not hope of repair under warranty, Google for Hermes Screen Alignment and you will find a complete description of how to fix this problem.
Properly test for other reasons before attempting to disassemble the device.
Good luck.
I allowed my Lumia 800 to fully discharge overnight. Next day, I plugged into the charger. 2 hrs later, still dead.... later that day, still dead. Next day, tried all sorts (including all in the Seida website as below) Still dead. Took it back. Returned to Nokia.
Anyone else with the same problem - it seems it might be a problem associated with software version (ie a fatal flaw). When I get it back I'm gonna fully discharge again & try to re-charge. If it bricks again, it goes back for a refund.
I'm interested if others have had the same issue, so a picture can be built of the extent of the problem...
http://www.seidea.com/2012/02/14/no...e-battery-drained-devices-cant-turn-on-issue/
Thanks!
Mine has gotten discharged once. Though it turned on as soon as I put the charger in.
Hold power button 15 seconds+.
nope...
Nope.... tried holding power button for >30 secs, tried all other button combinations as recommended. No joy.
Are you using USB power or wall outlet power?
USB...wall etc
Tried both for extended period (several hours) - absolutely nothing.
When connected via USB to my PC, and with dis / re-connecting the cable etc etc (as advised) it started to do a restore, got to 80% then died. The L800 then UTTERLY was bricked. A further day of trying to kick it into life led to nothing so it went back to Nokia. Am told to expect it back / replaced within 7-10 days (this from T-Mob where it's on contract).
I had the exact same problem with my girlfriends lumia and after reading all the posts from Nokia forum and tried everything but the one with the heating of the battery , nothing worked.
So here is the solution that worked for me: I used the USB cable with zune and placed the device on my laptop right in a warm place ) ( by mistake ) after 5 minutes it started and now I told my gf to never let the phone discharge to 0%
Hope this is helpfull to anyone , thank you
Sent from my Galaxy Nexus using XDA App
You might have hit this bug covered by anandtech: anandtech.com/show/5266/nokia-lumia-800-review-nokias-brave-new-foray-into-wp7/2
Sounds like they had to plug and unplug a few times to get it going.
demeics said:
I had the exact same problem with my girlfriends lumia and after reading all the posts from Nokia forum and tried everything but the one with the heating of the battery , nothing worked.
So here is the solution that worked for me: I used the USB cable with zune and placed the device on my laptop right in a warm place ) ( by mistake ) after 5 minutes it started and now I told my gf to never let the phone discharge to 0%
Hope this is helpfull to anyone , thank you
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
heating the phone works. Mine ran flat and refused to turn back on, I heated it with a hairdrier, plugged the USB in (attached to the mains) and it charged! Not sure how long I heated it for but it was HOT.
is it just me or....
... is it reasonable to have a device that:
(i) you have to fret about ensuring it's ALWAYS got some charge, or run the risk of killing it, and
(ii) you have to HEAT IT WITH A BL**DY HAIRDRYER to make it start... ?
The purpose of my post was to see if this is a random, could-happen-to-anyone, fault... in which case, OK, I'll have Nokia sort it... or is it a design fault that (i) I would expect to be sorted before (& certainly after) launch and (ii) means I would look to send the 800 back & select a different WP7 device.
Anyway I hope mine comes back in good shape & that's the back of the problem.
Still interested in other experiences. I'm NOT really interested in HOW people got over the problem (hairdryers, rapid plug/unplug / extended USB sessions etc) - that is now a moot point since I sent mine back. I AM interested in a straight poll on how many other people had this problem... ie is it a design issue?
Thanks!
... yes ccalpha!
Thanks for that anandtech url - that's exactly the issue. Nicely described as a 'reboot loop' - a Catch-22 where there's insufficient charge to kick start the boot / charging process so it shuts down. Exactly.
Just to add, I upgraded my 800 to the latest software version via Zune, 2-3 weeks ago, so I would say that this issue is NOT fixed by the current software.
piattj said:
... is it reasonable to have a device that:
(i) you have to fret about ensuring it's ALWAYS got some charge, or run the risk of killing it, and
(ii) you have to HEAT IT WITH A BL**DY HAIRDRYER to make it start... ?
The purpose of my post was to see if this is a random, could-happen-to-anyone, fault... in which case, OK, I'll have Nokia sort it... or is it a design fault that (i) I would expect to be sorted before (& certainly after) launch and (ii) means I would look to send the 800 back & select a different WP7 device.
Anyway I hope mine comes back in good shape & that's the back of the problem.
Still interested in other experiences. I'm NOT really interested in HOW people got over the problem (hairdryers, rapid plug/unplug / extended USB sessions etc) - that is now a moot point since I sent mine back. I AM interested in a straight poll on how many other people had this problem... ie is it a design issue?
Thanks!
Click to expand...
Click to collapse
It's kinda tacky of you to tell people that it's not ok to share their anecdotal experiences in a discussion based community.
You'd be better suited turning your thread into a poll rather than a conversation.
sorta a fair point... it is interesting to hear what people have to do to get their phones working again. But my point remains - i was clear i sent mine back and that I was interested in sensing the extent of the problem.
Thanks to all those who responded. I'm grateful. When I get my phone back and if it bricks again, I'll be sure to have a range of hair utensils ready...
http://media.xda-developers.com/images/smilies/smile.gif
battery
Actually a poll is what I wanted to establish. I'm interested in mapping battery problems to (eg) firmware or OS revision. It may be that battery problems are prevalent with a particular revision. As I reported, I had the latest OS and my battery failed me.
If there is a generic product issue, we owe it to ourselves to highlight it.
I agree that it's interesting to hear anecdotes of how people fixed (temp?) the problem but my point remains that we shouldn't have to go to such lengths to manage / resurrect / fix our nice shiny (expensive!) Lumia 800s...
battery itself is fine, try turning on airplane mode you will notice expected power consumption, iirc ~4% / 10 hours standby . either component related to radio is faulty ( and i doubt that) either nokia ****ed up something with power management ( and they are to stupid to manage to fix it)
I believe it's generally acknowledged that current crop of smartphones are pushing the limits of battery technology - witness the many forums (Nokia, LG, Apple, etc etc) where the issue of battery drain is debated.
While my L800 is in dock with Nokia for repair or whatever, T-Mobile loaned me a Nokia 2330 (not so smart-phone) and I've had it 4 days now, used it as I normally would use the 800 and it's still showing full battery.
Having said that, I suspect that the L800 is hungrier than many (for some reason) and/or there is a basic flaw that is still not addressed with latest FW...maybe I'm wrong.
So it looks like I'm suffering something similar:
Last night I was charging the phone, and it suddenly stopped being able to open any apps, attempting that just left it with a back screen with white 'loading' on.
Powered on an off, then the phone couldn't get any signal, and the app opening problem remained. Powered off, removed SIM and powered on. Phone shut itself down and has not powered on since.
Left it on charge for a copule of hours, both USB and two mains adaptors, nothing. Tried button combinations, nothing.
It appears to be a brick.
Great.
Rusty! Hmmmm sounds familiar. What version of firmware ? Did you update to the latest a couple of weeks ago?
Feels as though there's a bigger problem than just high battery drain with some devices.
Anyone from Nokia read this forum? ...And care to comment?
worst thing is that it seems almost every device is affected, this is really big fail from nokia. even their official forum has similiar threads
Hello nokia... Anyone there?
As many have said (& on the Nokia discussions) the 800 is a lovely phone, spoiled by serious battery problems.
I've had mobile phones for 20+ years (work and personal) and this is the first time I've had to return one for repair. The 800 IS a lovely phone & WP7.5 is excellent in the main BUT Nokia will suffer if users no longer trust this lovely device.
Mine is with Nokia for [repair / replacement]... I will test the one I get back very quickly after getting it home. If it fails again, it goes back for refund...
**Please note, i have already searched this forum and found some similar threads as: charging paused, voltage too high, SGS2 charged all the time, Charging suspended. Voltage too high and Phone keeps charging after plugin off the charger but none of them had exactly my problems so i'll try to describe mine better here.**
Some background and possible cause first
I have been using Omega ROM @ 2.3.5 (yes it's old, but it doesn't matter) for more than 6 months now and i haven't had any problems with it, but a few weeks ago i decided to upgrade to ICS so i did a full backup with CWM and also backed up sdcard to pc. Did a full wipe, formatted sdcard and installed the AOKP ICS, hated the camera app, wiped everything again, installed normal ICS, it was looking ok but i needed my usual apps the second day so i decided to go back to my 2.3.5, restored backup, restored sdcard. I don't remember exactly if i had the phone plugged in before installing ICS or after going back to 2.3.5 but when i disconnected it, it showed that it was still connected and charging...
Please note that everything was ok before updating to ICS (which is one reason why i believe it's software related), i used the original mains charger / micro usb cables at home and i also used a cheap car charger but long before this started happening, and the last time i used the car charger was 2+ moths ago.
The thing is, i don't care if it things it's charging all the time, my problem is that when charging it keeps the cpu active, and even when setting it to 100 MHz the battery only lasts about 5-10 hours with low-moderate usage (see the screenshots of cpu spy, it is clear that the phone does not enter deep sleep while it "thinks" it's charging).
Symptoms
At first, it kept showing it was charging all the time, sometimes when reaching ~10% it went back to normal (YES, normal aka reporting as no plugged in and no charging (=discharging), so i don't think there's any short-circuit/something wrong with the usb connector (which i tried to clean up, as suggested, but the problem is still there) :
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Then (and currently) after 1-2 mins of disconnecting charger/usb cable it stops the charging animation but *#*#4636#*#* and some battery app stats show that it's still plugged in but discharging (also it reports over-voltage, which is weird because when it is still charging it shows health:Good).
Also, if it goes back to normal (aka not charging and not plugged) and i connect the mains charger then disconnect and connect usb cable it will still see/think that the mains charger is still connected and i can't connect the mass storage to pc (the dialog never shows, because it still thinks it's connected to mains) and vice-versa, but the battery is charged no matter where it thinks it's connected.
Now the weird part, and the reason why i don't think it's hardware (aka usb pin short circuit or anything else stated in the other threads) if i remove the battery for long enough (something around 10-12 hours) over night, in the morning the phone would be completely normal (i was able to do this 2 times so far and both times the phone clock&date were resetted which makes me think the "connected" state is stored somewhere in a temporary memory powered by a small battery which keeps track of the time and alarms?; also if the time isn't resetted, the phone would still think it's connected (yes, even after removing the battery for some 8+ hours)), but the problem reappears if i connect charger/usb cable (something to note here, if i connect the cable and it's not plugged in, the problem doesn't start so this excludes micro usb connector problem).
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And also, as in some other posts, while the phone is shut down it keeps showing the charging animation along with some warning high temperature? triangle:
Here is a screenshot of Battery monitor widget showing some weird voltage spikes, is it possible to reach 5V?
The wakelocks (from Better battery stats app):
Also, something that i've wondered if all S2s do, when i remove the battery and plug in the charger (of any kind) the phone shows a no battery image:
One other thing that might worth mentioning is that sometimes, just a few seconds after i lock the phone, the screen just lights up for a second then turns back off for a few times (2-5 times), but this might be just an app problem and it's not really currently bothering me.
Also i just noticed when posting the screenshots that the battery is always pretty hot, is 32 - 37*C too hot or is it ok?
Conclusion
Well, it's been 3 weeks since this problem has started because i updated to ICS and i still didn't fix it. My plan is to order an Usb jig from ebay, get everything back to stock and send it to warranty, but this will take some 2-3 weeks until i get the jig and another 2-3 until the guys fix/replace it so i'm posting here hoping for some suggestions from more experienced members or people that also had this problem, because i ran out of ideas to try here.
It's a very nicely thorough post, very detailed. I like it.
However, I believe your conclusion that it isn't a hardware issue with the port is a faulty one. I think 100% of the times I've seen issues like this it's an issue with the port that is resolved either by cleaning it, (which will likely only be a temporary solution) or replacing it. It's VERY likely they will do just that (replace the port) if you send it to service. If you can get it covered under warranty, do it. Otherwise the part will run you probably $15 or so, USD.
But the fact that the problem comes and goes away without physical actions and also the fact that everyone started getting this after upgrading to ICS makes me a bit suspicious...
dany123i said:
But the fact that the problem comes and goes away without physical actions and also the fact that everyone started getting this after upgrading to ICS makes me a bit suspicious...
Click to expand...
Click to collapse
And the fact that anyone who experiences issues like this, when they replace the part, it fixes all these issues?
if it comes and goes, I'd check the port for something when the issue is present. There's likely something lodged in there when it's happening, which gets dislodged when it's NOT happening.
People tend not to protect the port. It can get damaged over time. Also, ICS versions will seem more sensitive to it, because of additional programming and error messages specific to charging and voltage errors added in.
ctomgee said:
And the fact that anyone who experiences issues like this, when they replace the part, it fixes all these issues?
if it comes and goes, I'd check the port for something when the issue is present. There's likely something lodged in there when it's happening, which gets dislodged when it's NOT happening.
People tend not to protect the port. It can get damaged over time. Also, ICS versions will seem more sensitive to it, because of additional programming and error messages specific to charging and voltage errors added in.
Click to expand...
Click to collapse
Or ICS screws something up permanently or maybe you're right, and it really is the port, anyway i'll still experiment a while until my jig arrives, if i discover anything i'll update the thread.
Btw, thanks for reading my entire post :highfive:
dany123i said:
Or ICS screws something up permanently or maybe you're right, and it really is the port, anyway i'll still experiment a while until my jig arrives, if i discover anything i'll update the thread.
Btw, thanks for reading my entire post :highfive:
Click to expand...
Click to collapse
I just wish everyone who had an issue that needed help was as thorough as you. Most often, posts in Q&A unfortunately look like: "Halp! My fone broked! Whut happen?!?!"
So while some may scoff at the length of your post, they need to understand; when troubleshooting issues, more than enough information is ALWAYS better than not enough.
Don't worry you're not alone.I'm having this issue for about a week and I don't think that it is a hardware issue because my problem appeared when I was doing a restore from backup from custom rom to stock rom and the only thing that I did is that I pulled off the charger while my phone was doing the restore process. The second thing that I think it is not a hardware issue is that my phone is new I bought it two month ago and the USB jig is so clean, I compared to my brothers phone he has sgs2 too and he's USB jig is full of dust and cockroaches and mushrooms and stuff like that but its working perfect. I'm so sorry that I don't have the answer for you but I'm so mad about this problem that I needed to say something and by the way good luck and pm to me if u find the fix
Sent from my GT-I9100 using xda premium
bennycop said:
Don't worry you're not alone.I'm having this issue for about a week and I don't think that it is a hardware issue because my problem appeared when I was doing a restore from backup from custom rom to stock rom and the only thing that I did is that I pulled off the charger while my phone was doing the restore process. The second thing that I think it is not a hardware issue is that my phone is new I bought it two month ago and the USB jig is so clean, I compared to my brothers phone he has sgs2 too and he's USB jig is full of dust and cockroaches and mushrooms and stuff like that but its working perfect. I'm so sorry that I don't have the answer for you but I'm so mad about this problem that I needed to say something and by the way good luck and pm to me if u find the fix
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Please take note.
This is not a hardware problem. This is a Firmware/Backup related problem
Had this exact problem on a friends SGS2 and it kept on happening after he did a restore from Titanium. Not that Titanium is broken BUT your backup stored on your SD has a CRC somewhere. What can I say ... It happens.
Just do a complete wipe and install the Rom you want. DO NOT RESTORE YOUR BACKUP !!!
Install everything again as per normal and set it up and you should be good. If this then still occurs then you can be sure its the hardware but this resolved it for him,
toxicdust said:
Please take note.
This is not a hardware problem. This is a Firmware/Backup related problem
Had this exact problem on a friends SGS2 and it kept on happening after he did a restore from Titanium. Not that Titanium is broken BUT your backup stored on your SD has a CRC somewhere. What can I say ... It happens.
Just do a complete wipe and install the Rom you want. DO NOT RESTORE YOUR BACKUP !!!
Install everything again as per normal and set it up and you should be good. If this then still occurs then you can be sure its the hardware but this resolved it for him,
Click to expand...
Click to collapse
I think it's a bit presumptuous to say it's DEFINITELY not a hardware issue. I've seen a TON of posts where people replace the part for the USB port and the problem disappears.
Maybe for someone its is a hardware problem but my problem appeared during restore from buckup.
Sent from my GT-I9100 using xda app-developers app
Same problem
dany123i said:
Or ICS screws something up permanently or maybe you're right, and it really is the port, anyway i'll still experiment a while until my jig arrives, if i discover anything i'll update the thread.
Click to expand...
Click to collapse
Did you discover the source of the problem? I am having the same issue with my sgs2 (only 6 months old). I have all the same symptoms - it tells me the USB is connected and the phone is charging, and I get the same alternating symbols when the phone is off (battery charging/temperature warning). I have done nothing out of the ordinary - no system alterations, all is as it was when I got it, other than apps etc I have downloaded. The port doesn't look that dirty, although having read your posts I am inclined to think that this may be the source of the issue? Any help would be appreciated!
solved
Same issue after upgrade, was searching for days ...
Factory restore, but didn't work.
Forced to stop all services, cleared all cache and cleared Ram and after restart everything back ok. Was not a hw issue.
toxicdust said:
Please take note.
This is not a hardware problem. This is a Firmware/Backup related problem
Had this exact problem on a friends SGS2 and it kept on happening after he did a restore from Titanium. Not that Titanium is broken BUT your backup stored on your SD has a CRC somewhere. What can I say ... It happens.
Just do a complete wipe and install the Rom you want. DO NOT RESTORE YOUR BACKUP !!!
Install everything again as per normal and set it up and you should be good. If this then still occurs then you can be sure its the hardware but this resolved it for him,
Click to expand...
Click to collapse
I agree with this guy over here, just wanted to congratulate you for this post.
And yes...back ups can be a BH.
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
All we know is you have an at&t phone. What have you done to it?
same problem with Samsung Galaxy Note
Hi there everyone, i'm having the exact the same problem and my galaxy note is acting just like that- weird !!
About two months ago I updated to ICS and after that no issues, only once did it not charge as it was supposed to until i turned it off, removed the battery and put it back in.
Only now has it been charging like explained above -- the charging process as well as battery indications would be very inconsistent -- that is to say, it would charge for some time and then stop unexpectedly, whether turned on or off during the process.
Also, recently my PC would not recognize the phone on Windows 7 anymore, whereas before that it had been recognized seamlessly.
I've been using my galaxy note for about 8 months now, as well as about 2 months on ICS, and only now has there been this persistent issue.
Also, I did not use it inappropriately, rather with extreme care. I also got a phone case and have been using orginal software and hardware only, so the phone has been properly handled.
However, I have been using it pretty much, so it might be "wear and tear" in terms of battery usage, even more so, because it's been regularly charging and discharging in the car or at home, at the same time. Still, what surprises me is that my PC would not recognize it anymore even when it's turned on. Then, at times it would also go to "car mode", although it is not connected to the car dock. These issues have come up just now, as well, so i can imagine it might be a software or even port-related issue.
Unfortunately, at this moment I cannot take it to the store i bought it from to have them check the phone, so that's why I'm trying to figure out the problem myself. After all, if it's software or battery-related i might be able to fix it without having it replaced.
The phone is not branded and free to use with any carrier.
@ Face of Boe:
Did you go to the store then and have it replaced or was it in fact the battery, or did they (you) fix the problem otherwise?
Any help would be highly appreciated.
Chris
Try your preferred mobile repair shop first.
Face Of Boe said:
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
Click to expand...
Click to collapse
I had this exact same problem a couple weeks ago...it all started one day at work when I had my phone plugged in (as I usually did if it was in one place for more than 5 minutes), but after turning on my screen for the the first time in an hour or so, I noticed that it hadn't charged at all! The indicator at the top didn't even show that it was plugged in.
Figuring it was just some kind of little glitch, I unplugged it, blew inside the charge port as well as the cable (old Nintendo habits die hard lol). Well as I went to plug it back in, I realized that NOW the indicator showed it was "charging", and my phone had gotten super hot in just the 30ish seconds it took me to blow the port and cable (heh.)
So obviously I freaked out and immediately shut it down, pulled the back, and removed the battery to let the two pieces calm down and make nice - before ultimately putting it back together and booting up after 15 minutes or so.
So the good news was that the "reverse charge" issue was gone...but the bad news was, the charge activity started acting literally word-for-word like your girlfriend's. Intermittent charging when it was sitting still, not charging at all for a period of time, losing more battery than it was gaining while it was plugged in and the screen was OFF...so yeah, it sucked. I did notice that I could push the cord back while it was plugged in and it would stay charging, but obviously I can't sit in one spot holding my phone for 5 hours a day - and that stopped working after a few tries anyway.
I spent countless hours on the internet, googling different phrases to try and find similar instances of this happening - but to no avail. Everyone's story was just a little different...and pretty much everything I found outside of XDA* was written by people over in England who dropped their N7000 in the snow, causing the charge port to be corroded. The conclusion from everything else I found regarding this issue for the i717 was essentially always "the only way you can fix this is to get a new phone, but you're screwed because this glitch causes the phone to look like it has water damage and therefore renders it ineligible for manufacturer warranty claim or even insurance claims".
To make matters worse, not only was my phone effectively unchargeable, but it was discharging at an absolutely absurd rate. I'm talking approximately 20% every TEN MINUTES!
So I got desperate (it's Sunday by now)...all of the cell phone repair places were closed where I live, but I was able to do some searching and found this guy that was surprisingly available at the AT&T store closest to my house. That kept me alive until Monday, when I was able to take it in to the guy who I've been going to ever since the iPhone days (he is FANTASTIC). So he looks at it, takes it apart, and in about 5 minutes he tells me that the small little strip where my charge port attaches to the mother board (or whatever) had a lot of cracks running across it that were causing it to short-out. He said that it's a very common problem with the AT&T Galaxy Note, I guess due to them using a pretty cheap part in that regard. This obviously explained the intermittent charging, the brief "reverse charge", and even the battery drain (if the motherboard was shorting out).
So what did he do?
Replaced the little strip that connects the charge port to the motherboard...took him half an hour...cost me $25. Advised me that, when I plug my phone in from now on, to try as hard as possible to keep the phone still and not move it around. So at least in my case, it was NOT the battery. If you'd rather be cautious and not take the phone into a store if you can avoid it, you can probably get a replacement battery online for just a few bucks and at least eliminate that.
So the moral of the story is: DO NOT try to take the phone in to AT&T store or deal with your warranty/insurance until you take it in to a decent repair place and have them take a look at it.
Hopefully this helps...I'm sure you are wanting (like I was) a software solution, but it is what it is. And just curious, did your girlfriend have any similar "reverse-charge" instances like I described above?
tl;dr: The problem is the charging port, not the battery. Should be an easy and inexpensive (<$50) fix at a legitimate cell phone repair location.
*The silver lining in this whole thing was that it caused me to stumble upon this forum...so I went from stock ROM, stock everything (before my charge port issue) to having flashed about one ROM per day over the last 5 days because I've been so interested in the entire world of customization that I only discovered after seeing a thread with "Gubment Cheeze" in the title (who WOULDN'T at least look at that to see what's up??) here on XDA and starting to read. I've been a 24/7 lurker ever since
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
chris110284 said:
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
Click to expand...
Click to collapse
While I agree that taking it to a repair place should only be reserved for desperate/time sensitive situations, the only reason I chose that route over going through AT&T or an insurance company was that, from everything I'd read, the symptoms alone would likely cause them to assume water damage - thus rendering the same scenario as if the 3rd party repair voided the warranty.
Im having the same problem with myGalaxy S3 today, random intermittent charging..
I Just took off the back cover a few minutes ago and found a little glob of water sitting above the charging port!! Aaah!!
Don't know how it got there, but going to let her dry out and see if it resolves itself.
info:
rooted S3 i9300
2 months old
ROM: Complex-D 2.1.3
Getting random freezes on this ROMfor a few days also, so going to flash a new rom and see if the problem persists
Is it me, or is this a retardly common issue with i717s? I've had this same issue twice. I replaced the charger flex board when I bought the phone in the first place. And now it hasn't been a month and the flex board seems like it's out again.
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Sent from my SAMSUNG-SGH-I717 using xda premium
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
Agreed .....and another thought comes to mind..
Non-OEM charger tips, especially car dock chargers and desk chargers have port tips using different material thicknesses.
I am speculating here, but it's likely that the off sizing would produce intermittent charging problems or damage to the device.
Of course, the overcharging effect would certainly account for rapid flex cable burnouts.
Without the cables and a micrometer, impossible to know for sure.
OEM is certainly preferable....g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
srkrono said:
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Click to expand...
Click to collapse
I did the same about a month ago, when I got the phone. Now it's out again.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
I didn't know this was anything more than a myth. Though, I'm not sure this is my problem. I can charge the phone - for now - by putting the phone on my bedside table and putting a small weight along the length of the cable so it holds the jack at an angle against the port.
I know I'm gonna get flamed for that last statement.
Hi all,
Please let me know if any of you have had a similar experience or know of a way to fix these issues permanently short of getting a new phone? I can't afford to get a new one, especially since I need this soon for a trip and I don't have the time. All the other services work fine, it's just really annoying because I use the GPS often and it's inconvenient when I don't know when I can actually use my phone at all
I've owned and used an HTC Rezound without trouble for the past two years and now, suddenly, I'm having a couple major issues. First, the USB port on the phone has a loose connection (it's an extmicro usb for whatever reason). I know because it would not charge the phone unless I jiggle the male end around until the amber light showed up and even then, it would occasionally drain in stead of charge the battery. It has nothing to do with how clean the port is either because I cleaned it already and it did improve slightly. After I've been dealing with this for a couple days (I've gotten it to charge up the phone to be useful most of the time), the GPS started to have trouble connecting. At first it was ok after I turned the switch off then on, but then the day after it never found any signal. I mean leaving it on for hours never getting a signal from anything in places where it used to lock on very quickly. I've tried restarting, turning off any other GPS services (google's and verizon's), clearing google map cache, uninstalling google maps, clearing the (apparently nonexistant) A-GPS cache, downloading GPS status, and tightening the screws on the inside cover (I know that fix is not for this phone, but it was worth a shot), and combinations thereof.
thanks in advance for any help you guys could provide,
-TZ
My boss had the issue with charging port. It was a loose connection on the board, if you are comfortable, use a tiny bit of solder to strengthen the connection again. That fixed it for him. Another fix is utilize the expanded wireless charging option (have to buy the special connector to have it work).
Another fix is buy the laza batteries and external battery charger, I Did that to make less stress on the charging port. I got two OEM size 1590mah batteries and charger for $20 off Amazon. Once one goes down below ~30% I switch to the other battery. The external charger takes about 3-4hrs to fully charge a near dead 1590 battery.
Sent from my dlx using xda app-developers app
Thank you, Uzephi, I'll try fixing the connection. Also, I swapped batteries with another working rezound and my phone turned on with the charged one, but the other phone wouldn't take a charge. So that might mean the battery is dead. I'm ordering a new battery just to make sure it's not that too, but I feel like the port is majorly at fault. It doesn't make sense that the battery's health would depend on the position of the charging port.
I'm still puzzled about the GPS, though.
Ok... so I opened up the phone and tried finding a loose connection with a voltmeter/ohmmeter, but it appears the the problem is inside the housing of the usb port. I can't get in there easily without breaking stuff, at least to my knowledge. Does anybody have some suggestions? Uzephi, where exactly did your boss do the soldering? Even if I were to solder the outside connections, they are so close together it is easy to make a short.
Thanks again.
We have a mobile phone repair shop down the street, they soldered the connection for us
Sent from my dlx using xda app-developers app
I had the same problem with the charging port. Started just like you said and eventually it went out completely. No longer charges at all. Now having to use external charger and swap batteries all the time. Really sucks (for me and the rom). Tried to find someway or someone to replace it but no one would touch it. Apparently Htc didn't figure in the fact that they're charging port wouldn't hold up and made it near impossible to repair. Sorry, i know this doesn't help but just wanted to share my similar experience with the battery. Sort of a, abandon all hope, situation.
On the Rezound, the USB charging port is replaceable. The terminals slide into a connector, and then the tabs on the USB assembly are soldered to the board. Not really hard to replace if you are know how. I believe you can find a youtube video on the replacement. Best way to remove the broken port is using a small tip on a heat gun applying no more heat then necessary so that the solder tabs on the board are not loosened. Part:
http://www.ebay.com/itm/New-OEM-HTC...e_Replacement_Parts_Tools&hash=item35ca3c2f15
Your problem with the GPS is probably the same as mine. Google pushed out a new maps program that got rid of the Navigation shortcut. The new Navigation works altogether different now. You have to get into Maps to get to Navigation. Honestly, I could not even get it to work, so I and many other people have gone into settings and removed the updates from the Maps program. It now works the old way, but all of the updates that made Maps and Navigation stable are now gone. Now it is a pain in the butt because it takes forever for the GPS to find a signal, and sometime it does not.
I have been going to look on the forum to see if anyone has a way to go back to the Maps/with Navigation before Google screwed it all up.
I have the charging port issue. My workaround was to buy the wireless charging back from Verizon ($40 - 25% corporate discount for me = $30) and a Qi wireless charging plate (which goes for pretty cheap these days). That setup has worked quite well for me.
For the GPS issues, make sure you're on the latest firmware. I used to have the GPS drop out all the time on older firmware versions, but with the latest global OTA I have no complaints.
All of these suggestions are great, thank you.
I did end up getting an external battery charger, but I tried re-soldering the connections to the motherboard first, as I noticed under a microscope that the connections were almost free-floating. The soldering worked like a charm, but the real issue was that the housing had become loose enough to put strain on the connections. So, after a while of the port working again, it started the breakdown cycle again. By then, I had tried finding port replacements, but I could only find bulk orders of the things, costing much more than a $10 external charger + extra battery.
As for the GPS, I tried downloading a GPS assist and if I use that before I turn on the GPS, I get much better results. It's still flaky, but usable. I have a feeling it is as you said, t5800512, google messing around too much, because the device itself (even now) can easily get a cold-start lock in under 3 seconds.