Related
OK I was a little harsh when I sent this to T-Mobile this morning, bad day, but it does reflect my feeling about T-Mobile’s attitude towards its business customers.
I will of course be flashing my phone with a ROM from this sight but when I visit clients and they comment on my phone I shouldn’t need to tell them that they can only use the phone with all it’s features if they burn the warranty... We are seeing quite a few clients make the transition to Office 2007 and Exchange 2007 so telling them that to open files on their phone they must stick to saving files in 2003 mode and that they will not notice many improvements on their phone using WM5 and Exchange 2007 (only real benefits are administrative) is totally unacceptable and will mean that both T-Mobile and HTC lose out as we will be recommending the i-mate Ultimate range of phones in future (anyone have a good supplier?)
Good morning, I have just been informed by a colleague that whilst I was led to believe that a Windows Mobile 6 update for both my Ameo and Vario 2 were imminent, T-Mobile UK has now decided that it's business customers do not require the advantages offered by this upgrade and that having just invested a not insignificant amount of money in a new phone I will have no choice but to void the warranty in order to get the upgrade that other colleagues in other countries will receive from T-Mobile direct! Might I suggest that if you are unwilling to provide this upgrade you at least extend the warranty to cover the upgrade released by HTC as without this concession I will find it very hard to justify renewing my contract with T-Mobile UK in 18 months when it expires! Nor will I be able to continue recommending T-Mobile to my clients. As a VAR and IT Managed Services provider I often recommend to clients their next phone upgrade to be integrated with their Exchange servers, I am now installing Exchange 2007 which specifically takes advantage of new features added in Windows Mobile 6 not to mention continued compatibility with Microsoft Office 2007. The AMEO is one of your flagship corporate products to treat your customers with such disregard is unacceptable!
“Hello Martyn
Thanks for taking the time to contact me regarding Windows Mobile 6 and T-Mobile Uk's decision to not to release the software download for existing devises. I can understand how disappointed you must be with this decision especially if you bought the Ameo in the hope that you?d be able to download this software in the future.
T-Mobile have decided to bringing in new MDA devices that make best use of the features of Windows Mobile 6 rather than rolling it out on existing devices that work perfectly well with Windows Mobile 5.
Unfortunately we?re not in a position to extend the warranty to cover the upgrade offered by HTC and I?d recommend you would have to take this up with HTC. We?re also advising customers that downloading this software from other locations could damage the handset and invalidate the warranty as it?s not designed for UK devises.
I?m sorry you?re unhappy with our decision on Windows Mobile 6 Martyn but we do feel that our customer still have full use of all the features on the devices with Mobile Windows 5.
Kind regards
Ami Usher
Business Customer Services
T-Mobile
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Wow, that really sucks. I guess they figured they already have your money and you are stuck in a contract with no other options. Also, they probably thinking you will forget about this soon before the 18 months and you will renew with them again when another device hit market within that time frame.
that is kinda sucky!, i upgraded mine to wm6 anyway so
F**K tmobile.
and you cant beat webnwalk plus for £3 a month which is what it costs me
I am a private customer but use my Ameo for work too - therefore I just wrote them this:
I have just heard that unlike ALL other carriers of the HTC X7500 (the phone from which the Ameo is cloned) , T-Mobile UK is not releasing a Windows Mobile 6 upgrade. Even the manufacturer is doing this which PROVES the device works well with WM6! The american version indeed comes with WM6 as standard. Why is T-mobile UK leaving customers of its FLAGSHIP telecommunications device without the latest software update which allows the latest integration with MS Office and Exchange server? It is outrageous to crippple a device which has only just been launched. Please explain as I am appaulled that you are not going to properly suppport this device. If the upgrade is available (which it is minus the T-mobile branding) then it shoudl be branded and offered to us. It feels like now you have got our money and tied us to a contract you no longer care. I was previously with O2 and they offered upgrades to many of their HTC devices as and when they were released by HTC. I require a definiitive answer on this matter as I am frankly disgusted.
I'll see what comes back! Blasted T-Mobile UK!
I think all of their customers with Athena started complaining (flood the gates with hate mail and e-mails), they probably would reconsider their decision.
Ithink you're taking slighty the wrong tack here.
A few people need to approach t-mob as if they were a Smb and looking to purchase several (say 30) devices that havw a seperate keyboard large scren etc and the ability to link with exchange 2007. Say that the ameo fits the bill perfectly and is available already in the US with WM6 and when would t-mob be offering it, as it would dictate whether said company was going to go with t-mob or o2!
Would be interesting to see the response.
Good idea - if they lie etc and say they will be releasing then we can use that as ammunition!
Seems like T-Mobile has no clue what they are talking about. WM6 is a vast improvement in every area over WM5 and the Athena didn't work perfectly under WM5 either. Furthermore, even the new devices coming out...including the iPhone...are no match for the Athena so to say that WM6 will be better or other devices will make better use of the WM6 features is totally ignorant.
I have T-Mobile in the US and haven't run into this problem. They are all willing to work with me. I've always had the latest phones and never had a problem getting support from the US team. I do help them a bit by breaking it down and letting them know that even though the phone is different, the OS is supported so I tell them not to get distracted by the fancy hardware. ;-)
I can't believe T-Mobile isn't releasing the WM6 update. Damn shame. They are just trying to save money.
They have any right under the european laws to refuse to relase an upgrade, but they DON'T have any right to say that your phone could be damaged
"We're also advising customers that downloading this software from other locations could damage the handset" bull***t!
THIS IS A STATEMENT FROM AN IDIOT!! Downloading this software from other location you will damage WHAT?
May be you could have problem INSTALLING, FLASHING, RUNNING but not just downloading from other location!
This is the T-Mobile UK average manager's knowledge? Good for the competitors!
Just had another pathetic reply from T-Mobile - cant uderstand what 'resources' they need anyway - they only put their crappy badging on it anyway! Anyway here it is:
[FONT="]Thank you for your response to Gemma's email. I'm sorry you're not happy with the answers you were given.[/FONT]
[FONT="]As you rightly say there are numerous forums out there discussing devices, operating systems etc. People put their points of view their opinions and experiences. It may well be the case that many people have put the X750 1firmware successfully on their UK Ameos. There are also a number of cautionary tales from people who have bricked their device. [/FONT]
[FONT="]You are then in a position where you can make an informed decision and choose whether or not to upgrade to WM6. As Gemma said this could both damage the device and invalidate your warranty.[/FONT]
[FONT="]As Gemma said T-Mobile have decided to use their resources to bring in new MDA devices developed on and preloaded with WM6 rather than rolling it out for existing devices. I don't believe it is about saving money but rather allocating the available resources for development purposes, there are finite resources available and the decision not to offer a WM6 upgrade will have been thought long and hard about. I can understand why you aren't happy with this decision on a personal level and I'm sorry about that.[/FONT]
[FONT="]HTC seem to be launching numerous devices currently and I'm sure that by the time your contract comes to an end there will be a viable alternative to your Ameo that perhaps better meet your needs and wants. Another option may be to try and find out whether HTC themselves will be releasing a WM6 ROM.[/FONT]
[FONT="]We are certainly not saying that we have your money and that is tough - you still have exactly the same device with the same specification and operating system that you originally decided on. If you would like to discuss this further my details are below (calls to this number are chargeable. Please check with your service provider for further details).[/FONT]
[FONT="]Thank you for giving me the chance to address your points Mr Elphick. I hope you accept the reasoning behind our decision whilst I understand that you don?t necessarily agree with it. [/FONT]
these companies are pure rip off merchants don't expect anything else.
I get unlimted hSPDA in uk for 3 pounds per month . when I go abroad next week it will be 7.50 pounds PER MB!!
the govt has to stop these c**ts sooner or later
adamelphick said:
Just had another pathetic reply from T-Mobile - cant uderstand what 'resources' they need anyway - they only put their crappy badging on it anyway! Anyway here it is:
[FONT="]Thank you for your response to Gemma's email. I'm sorry you're not happy with the answers you were given.[/FONT]
[FONT="]As you rightly say there are numerous forums out there discussing devices, operating systems etc. People put their points of view their opinions and experiences. It may well be the case that many people have put the X750 1firmware successfully on their UK Ameos. There are also a number of cautionary tales from people who have bricked their device. [/FONT]
[FONT="]You are then in a position where you can make an informed decision and choose whether or not to upgrade to WM6. As Gemma said this could both damage the device and invalidate your warranty.[/FONT]
[FONT="]As Gemma said T-Mobile have decided to use their resources to bring in new MDA devices developed on and preloaded with WM6 rather than rolling it out for existing devices. I don't believe it is about saving money but rather allocating the available resources for development purposes, there are finite resources available and the decision not to offer a WM6 upgrade will have been thought long and hard about. I can understand why you aren't happy with this decision on a personal level and I'm sorry about that.[/FONT]
[FONT="]HTC seem to be launching numerous devices currently and I'm sure that by the time your contract comes to an end there will be a viable alternative to your Ameo that perhaps better meet your needs and wants. Another option may be to try and find out whether HTC themselves will be releasing a WM6 ROM.[/FONT]
[FONT="]We are certainly not saying that we have your money and that is tough - you still have exactly the same device with the same specification and operating system that you originally decided on. If you would like to discuss this further my details are below (calls to this number are chargeable. Please check with your service provider for further details).[/FONT]
[FONT="]Thank you for giving me the chance to address your points Mr Elphick. I hope you accept the reasoning behind our decision whilst I understand that you don?t necessarily agree with it. [/FONT]
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...........................Good for HIM......................................
....................................!..................................................
........BANDIT................!............LEADER..........................
....................................!..................................................
Bad For ME-----------+-------------------Good For ME
................................... !..................................................
.............IDIOT..............!.............HERO.............................
....................................!..................................................
..........................Bad for HIM..........................................
This is a well known graphic in Bunsiness Schools.
It is used to help to judge a company, a person, a strategy,... analyzing the effects on HIM (or his company, ...) and also the effects on ME (or over my products,my Company,...)
Good for HIM, bad for YOU = They are BANDITS! Looking from another side, may be his strategy will be bad for him also, reducing sales.
Bad for HIM and bad for YOU = IDIOTS
Beware from BANDITS and from IDIOTS, also IDIOTS are the WORST force in the world, not even GOD can stops the stupidity!
You aren't loosing... anything? We are in a fast and competive business enviroment and if your company will move to exchange server 2007... your T-Mobile AMEO will be OUT (just to give him a simple example) IDIOTS !
if resources are the problem, not the money i would do it for them
I will suggest to send to him something about the importance of having an up to date software in the business environment, explaining the differences between PHONE and COMPUTER business.
ATHENA is part of the COMPUTER business and I have never seen a computer company refusing a major software update after less then one year for a new model.
May be they won't offer it for FREE, I could agree, but they could offer it for money...
Just give him the last chance to demonstate his stupidity, then prepare a petition, put it on line and post in every T-mobile UK phone forum your problem, their answers and ask for petition signing.
Update the 3d you opened in Uk with infos, news, jokes, the message coul be:
IS HAPPENING TO ME WITH ATHENA BUT THE NEXT COULD BE YOU WITH YOUR T-MOBILE DEVICE
Wrote to newspaper, to consumer associations, make a LOUD noise, using Internet Power, I've seen many success stories..., wait the end of summer, you will have more power, now the newspapers are full of... topless stories!
OK Guys, they are NOT going to back down! What do we do next? It's a disgrace!
Heres what they replied to me:
Thank you for your prompt response to my previous email. I apologise that you don't agree with T-Mobiles policy on upgrading your Ameo with WM6.
I suggested you check with HTC as an alternative means of finding the ROM update you want. I have however checked for you and the upgrade for your device will be available this month. As stated previously it is not something we at present support or offer .
You mentioned a possible problem with the case provided. Every fault report or warranty claim would be looked at on its own merits and it would be wrong of me to try and offer you a blanket answer to what is as yet a hypothetical question.
I do understand and appreciate that you are not being awkward as such. Is there anything that makes you say that T-Mobiles customer care regime does not in fact care? I'm sorry if any of your dealings with us have made you feel that way and I assure you that is not our intention.
I'm afraid I'm still not able to give you the answer you'd like. As you say the software will be widely available and as a consumer you can make an informed decision as to whether you wish to use it or not. At this stage we have no plans to support or officially offer it.
I can only repeat my previous point you still have the device you initially chose loaded with the operating system and running the same applications. I am sure you would have looked into the merits of the Ameo as compared to the alternatives available at the time and made your decision on the strength of that.
Thank you again for your email Mr Elphick and again for taking the time to let me know your views. I'm sorry that I'm still not able to give you the answer you would like.
adamelphick said:
OK Guys, they are NOT going to back down! What do we do next? It's a disgrace!
Heres what they replied to me:
Thank you for your prompt response to my previous email. I apologise that you don't agree with T-Mobiles policy on upgrading your Ameo with WM6.
I suggested you check with HTC as an alternative means of finding the ROM update you want. I have however checked for you and the upgrade for your device will be available this month. As stated previously it is not something we at present support or offer .
You mentioned a possible problem with the case provided. Every fault report or warranty claim would be looked at on its own merits and it would be wrong of me to try and offer you a blanket answer to what is as yet a hypothetical question.
I do understand and appreciate that you are not being awkward as such. Is there anything that makes you say that T-Mobiles customer care regime does not in fact care? I'm sorry if any of your dealings with us have made you feel that way and I assure you that is not our intention.
I'm afraid I'm still not able to give you the answer you'd like. As you say the software will be widely available and as a consumer you can make an informed decision as to whether you wish to use it or not. At this stage we have no plans to support or officially offer it.
I can only repeat my previous point you still have the device you initially chose loaded with the operating system and running the same applications. I am sure you would have looked into the merits of the Ameo as compared to the alternatives available at the time and made your decision on the strength of that.
Thank you again for your email Mr Elphick and again for taking the time to let me know your views. I'm sorry that I'm still not able to give you the answer you would like.
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In my understanding they changed something .... Now they said.."please use the HTC upgrade". This seems to me a big difference from the first statement..,"don't even try to modify the rom supplied".
Now you have material to make a loud noise all around internet about the lack of update support from T-Mobile. Wrote a petion and ask for signers, not only for AMEO but for all unsupported T-Mob UK devices
Following this thread from the start I can surely say that the initial good impression I had from T-Mobile has been severely tarnished.
I think their blatant lack of support and stupidity are going to be at the cost of business customers. Already I can't sync with my company server (if I had stayed on T-Mobile WM2005, but fortunately now on WM6 ROM from this site).
I for one will be fully supportive of any petition drawn up. If they don't change their tact, come upgrade time it will be byebye T-Mobile.
I am SHOCKED that anyone ever had a good opinion of T-Mobile !
The only people worse than T-Mobile are Phones4U.
A few years ago I bought a Tmob contract/phone from P4U. Not a good experience, it was broken out of the box, unusable. P4U refused to take it back despite being within 7 days of purchase, they wouldnt replace it and told me to go to TMob. TMob said it was P4U's problem, when I went back P4U told me it had been TOO LONG and said I should go to Carphone Warehouse as they do Nokia warantee Repairs.
It was 2 months before I had a working phone, I paid £200 to P4U for the phone and was paying monthly during this time, neither of them wanted to help me in any way.
I gave TMob a chance recently thinking maybe they had mended their ways, but to be honest, they are as bad as ever. I will never however buy from P4U again and suggest nobody else does either.
Pyrofer said:
I am SHOCKED that anyone ever had a good opinion of T-Mobile !
The only people worse than T-Mobile are Phones4U.
A few years ago I bought a Tmob contract/phone from P4U. Not a good experience, it was broken out of the box, unusable. P4U refused to take it back despite being within 7 days of purchase, they wouldnt replace it and told me to go to TMob. TMob said it was P4U's problem, when I went back P4U told me it had been TOO LONG and said I should go to Carphone Warehouse as they do Nokia warantee Repairs.
It was 2 months before I had a working phone, I paid £200 to P4U for the phone and was paying monthly during this time, neither of them wanted to help me in any way.
I gave TMob a chance recently thinking maybe they had mended their ways, but to be honest, they are as bad as ever. I will never however buy from P4U again and suggest nobody else does either.
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The issue you've posted has nothing to do with T-Mobile, it's all Phones4U. Phones4U are in a position where they don't supply T-Mobile stock handsets. They have their own stocks which they source independantly. Hence why their phones generally aren't branded and are supplied network unlocked.
T-Mobile will support you if the handset is "one of theirs". If it's a "SIM free" model then your support should come from your place of purchase.
Its amazing that a major telco can't be bothered to upgrade people to WM6. I suppose its best for them, as they've got no problems with bricked devices and it encourages upgrades from existing subscribers to new handsets at contract renewal time. When mine does become due (another year or so yet) I shall be cancelling my contract, and asked the reason why, I shall state that by not offering an upgrade we know they have (hence the leaked rom) that I believe them to be a profiteering supplier only interested in encoraging upgrades and not offering the support their customers demand.
I can understand why they don't do it, and on the whole, I like T-Mobile, but the sell and forget attitude smacks of poor customer service. Not that I think any other Telco is any better, but might as well spread my £££ around to whoevers doing the best deal at the time.
I am ready to purchase an HD2 for use on Rogers in Canada and after some searching for local suppliers with stock, I have narrowed it down to 2 options. However, they are each offering a different ROM version so I thought I would seek some advice.
The first is a Canadian supplier who is offering the T9193 Telstra version with a stock Telstra ROM. The second is a US supplier and they have the same T9193 Telstra unit but claim they have removed the Telstra stock ROM and all the bloatware and replaced it with the "Pure HTC WM 6.5 EURO Version (1.72 Latest Release)".
I should mention that I really do not want to get involved myself in flashing ROMS etc at this point in time. I am interested in buying the device and using it with the least amount of hassles. Also, money is not an issue because I don't mind paying a little more to make sure this device runs well and has no issues.
So what I am trying to sort out is:
a) Is the stock Telstra ROM really that bad with all it's "bloatware" (meaning that it affects performance or just eats up memory, or both)?
b) Assuming the US supplier is reputable and will stand behind their warranty with respect to the re-flashed ROM etc, will the EURO version ROM pose and problems for me using it in Canada?
c) What about possible ROM updates for both, should they become available...any issues I should be considering?
d) Are there any other issues I should be considering when making this decision (commercial aspects notwithstanding)?
Thank you in advance for any assistance with this tough decision.
WOW - November 8th and no response.
I bought the one that was advertised as - The HTC HD2 US: An On The Go Solutions Exclusive
Unlocked GSM, US & International 3G (850/2100Mhz)
The HTC HD2 US is our flagship product. Starting off with an HD2 Telstra , we remove the Telstra ROM, and install the pure HTC HD2 ROM. This enhances your product in several important ways: Removes all Telstra software, data-settings, links and branding
Solves known bugs and problems on the Telstra units
Adds HTC applications and advanced functionality
Adds automatic setup of data/mms settings just by inserting your sim!
Qualifies for future HTC HD2 Windows Mobile updates
No Annoying Programs / Links from Telstra (Bloatware)
Rom: Pure HTC WM 6.5 EURO Version (1.72 Latest Release)
The manila version is 1.0.1921
This answers a - no bloatware - I can attest.
b) Onthegosolutions has been reputable - no problems and I have had the phone for over 3 months.
c) I haven't fiugred out ROM updates perhaps someone else can answer. But I am not really interested in reflashing either - unless there was a significant change. To date I haven't seen any except perhaps adding more quicklinks on the home page - not worth a reflash.
d) I have used several of the cabs from this site and have not found any issues. I even have been able to use several of the programs I used to use on my old Axim x51v (note: I stll miss by d-pad), but now that I have a 32 gig sd card - I am at least a little closer to my beloved device.
Lastly, I am on AT&T and have no issues other than the usual connection issues you get with AT&T ;-( . But I can't beat the price as my wife has an iPhone and combined we are paying $100 a month for both of us with full internt usage. I hope this helps.
Thank you for your feedback trotterjerry. Since posting this query I have done a fair amount of "soul searching" and I am now at the point that I am not sure what I am going to do. After waiting so long for Windows Phone 7 details to become confirmed, I was so disappointed that without MS Exchange Server, there is no way to "cable-sync" with Office on my PC. This is the main issue that pushed me towards the HD2.
I have been limping along on my Touch Pro 2 for business use and iPhone for personal use, however, the "touch experience" on the TP2 (and internet for that matter) leave a lot to be desired. Actually, it is kind of ironic that, if you take Windows Mobile 6.x and previous out of the mix, one of the most capable devices for syncing with Outlook and Office is the iPhone (through MobileMe).
So, looking at it from this perspective now, I am considering WP7 with a hosted Exchange account because it shouldn't be that much different from a cost perspective than using MobileMe.
I will know better in a couple of weeks as I just bought my son a Samsung Focus for Christmas to replace his iPhone (his request). Little does he know that he is going to have to share his new toy with his dad while he is home from University on Christmas break!
The touch screen on my HD2 has died, the screen turns on, but does not respond to any touch. At first it was just the end button, now the whole thing is dead.
Anyhow, my question is that I bought this phone full price on eBay brand new (It's the T-Mobile version).
How would I go about this to get a replacement?
Do I contact HTC or T-Mo?
Also, I don't have a receipt of the original purchase from the seller, would this be an issue at all?
Thanks guys.
I've no experience with T-Mobile but this should be helpful to you.
From what I see, you just need to contact HTC directly for warranty claims for US T-Mobile branded devices. If you lack a proof of purchase, contact your seller immediately, but I believe HTC will honour warranties based on production date of that unit.
Hey,
Just contact HTC and they will be able to fix it. If you tell them you bought it from ebay they will just look at the warranty left on the product, and if there is warranty left then they will repair for free, only have to pay for shipping charges to repair shop.
And like cliffordlee said they look at it based on production date so proof of purchase isn't necessary. My HD2 broke too, same thing, and i bought it from ebay as well.
Luckych
ok. I`m from Bulgaria, Europe.
3 weeks ago I sended my device for repair. Now it's ok, but they returnd the device with new mainboard, and now - the device is SIM LOCKED!
more than a week I'm waiting for the unlock code, and it's still not here
So, be carefull about this if your device is now unlock. Main was unlock too, befor sending.
Another thing. When I received the devise it went on customs. HTC service were writen 500$ on the package and I had to pay CUSTOM FEE 20%
Good luck
Hi all, I'm looking to purchase a used Sony Xperia Z2. I will be doing this off Gumtree, which is an Australian classifields website where people can sell and buy items, where they usually meet up to exchange these items. I was just wondering if there is anything I should look out for when I go to meet the person, such as IMEI check, specific ports i should check etc.
The link to the item - http://www.gumtree.com.au/s-ad/narre-warren/mobile-phones/sony-xperia-z2/1058044455
He/she said they had purchased it from Telstra (a telecommunications company in Australia) outright, and that there is nothing wrong with the device, but they do not have a receipt to prove the purchase.
Any help would be greatly appreciated! thanks
Williamharv said:
Hi all, I'm looking to purchase a used Sony Xperia Z2. I will be doing this off Gumtree, which is an Australian classifields website where people can sell and buy items, where they usually meet up to exchange these items. I was just wondering if there is anything I should look out for when I go to meet the person, such as IMEI check, specific ports i should check etc.
The link to the item - http://www.gumtree.com.au/s-ad/narre-warren/mobile-phones/sony-xperia-z2/1058044455
He/she said they had purchased it from Telstra (a telecommunications company in Australia) outright, and that there is nothing wrong with the device, but they do not have a receipt to prove the purchase.
Any help would be greatly appreciated! thanks
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Click to collapse
Personally I would never buy a phone without receipt, could be stolen and I think you would need the receipt in order to get any warranty services
Sent from my Xperia Z2
Hey all,
This is my first run with AT&T as a carrier as well as the trade- in / up program, AT&T next. I know the M9 is coming out on the 25th so I'm looking at upgrade options.
I have a couple of questions that i'm hoping someone can address:
1.) Is there any condition the phone can be in that would 'nullify' the trade-in arrangement? ie: dents, dings, unlocked, customer ROM) ?
2.) Does phone have to be reverted to the factory config? (relocked, stock ROM, RUU, etc.)?
The back lens on my camera broke magically and I had it serviced (3rd party) and replaced. Does this void the trade-in? EDIT: The "lens" didn't break, it was just the lens cover..
If push comes to shove I'll just call AT&T and ask them but I figured I'd start here first.
Thanks!
amenic said:
Hey all,
This is my first run with AT&T as a carrier as well as the trade- in / up program, AT&T next. I know the M9 is coming out on the 25th so I'm looking at upgrade options.
I have a couple of questions that i'm hoping someone can address:
1.) Is there any condition the phone can be in that would 'nullify' the trade-in arrangement? ie: dents, dings, unlocked, customer ROM) ?
2.) Does phone have to be reverted to the factory config? (relocked, stock ROM, RUU, etc.)?
The back lens on my camera broke magically and I had it serviced (3rd party) and replaced. Does this void the trade-in? EDIT: The "lens" didn't break, it was just the lens cover..
If push comes to shove I'll just call AT&T and ask them but I figured I'd start here first.
Thanks!
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Click to collapse
If I were you, I'd just finish the installments and keep the phone.
But here's what I found on the ATT FAQ section:
How do I trade-in my AT&T Next smartphone to upgrade to a new smartphone?
Once you've made 12 (if you have AT&T Next 12) or 18 (if you have AT&T Next 18) monthly installment payments on your AT&T Next installment agreement, you are eligible to trade in and upgrade your smartphone. Your trade-in must be in good physical condition and fully functional to qualify. This means:
It must power on and off.
The screen must be intact, free of any chips, and function properly.
The device must be free of breaks or cracks.
The battery must be included.
The activation lock has been disabled (for example, Find My iPhone).
DanGeorges said:
If I were you, I'd just finish the installments and keep the phone.
But here's what I found on the ATT FAQ section:
How do I trade-in my AT&T Next smartphone to upgrade to a new smartphone?
Once you've made 12 (if you have AT&T Next 12) or 18 (if you have AT&T Next 18) monthly installment payments on your AT&T Next installment agreement, you are eligible to trade in and upgrade your smartphone. Your trade-in must be in good physical condition and fully functional to qualify. This means:
It must power on and off.
The screen must be intact, free of any chips, and function properly.
The device must be free of breaks or cracks.
The battery must be included.
The activation lock has been disabled (for example, Find My iPhone).
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Click to collapse
Yea I might do that if I can avoid the "new shiny" thing vibe =)
Thanks for pulling that info! I was looking more for some hands on experience but I'll take the info you provided! (The device is in good enough condition to trade-in fwiw).
EDIT: I would assume they would want you to put the stock firmware / ROM - relock etc. but it's not expressly mentioned so maybe I'll leave it as is! I'm sure they have a wait to reflash it back to whatever stocks they want when they repurpose it.
amenic said:
EDIT: I would assume they would want you to put the stock firmware / ROM - relock etc. but it's not expressly mentioned so maybe I'll leave it as is! I'm sure they have a wait to reflash it back to whatever stocks they want when they repurpose it.
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For warranty exchanges, AT&T doesn't give a darn whether the bootloader is unlocked, or even custom ROM installed (from what has been reported here many times). But of course Next is a whole other animal; and I've wondered the same (although I am not personally on Next).
With Next I would be weary. From what I understand of the program, unless you pay everything out, the phone is still considered AT&T's. I could be wrong though.
I'd play it safe and put a stock AT&T rom on it . I don't think I'd personally go through the trouble of relocking the bootloader, but I definitely wouldn't return it with CM12 or as a GPE.
Sent from my HTC One_M8 using XDA Free mobile app
Well - looking at the reviews it looks like the M9 is a a dud but there may be hope for the M9+! For now I'll hang on to it and keep my eye out on other options.
amenic said:
Well - looking at the reviews it looks like the M9 is a a dud but there may be hope for the M9+! For now I'll hang on to it and keep my eye out on other options.
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I tend to stay far away from HTC's "mid-year" (or "between flagships") devices. They tend to just have just very slightly incremental improvements over the flagship they follow; and sold in very low numbers, with nearly non-existent dev support (reference the One X+, and others).