Hey all,
I am hoping somebody will have a solution to my problem as it is driving me mad.
I have an 02 XDA Atom Exec & am on the T-Mobile network in the UK & I am unable to connect to the T-Mobile GPRS service.
I have put in the correct setting but for some reason it keeps trying to connect then eventually come up with a notice that Cannot Connect & that the answering modem has disconnected.
I do not understand what this means & by the sound of it neither do T-Mobile customer services, but understandly maybe as they don't do it!!!
I hope one of you guys can help me with this problem.
Thanks Guys.
can you check with another sim card?
maby different operator?
If you will have same problem, the source in GSM module, otherwise, go to your operator.
hi, i have the same problem with my atom on UK Vodafone, it says it connects fine, but then cant locate any web pages or anything like that!
Hi,
I have tried with my vodafone PAYG sim card with the vodafone settings & it works fine, but still having problems with my T-Mobile sim.
I think I may have to phone customer service again & try get a solution from them otherwise I will cancel the web & walk & just keep the free minutes.
Spuddle, I have tried with the Vodafone sim & mine worked fine, Are you sure you have the Vodafone settings on there???
im sure i have, because it will connect, and says connected, just when i go to ie it keeps saying any web / wap page cant be located.
where did you get the settings from??
thanks!
I got the settings from http://www.filesaveas.com/gprs.html.
Let me know if they are the same settings that you used, If it saying that it was unable to load up the page do a reset ot try closing down running programs & try again.
its still not working!
I have just got a T-Mobile account with the Web'n'Walk and I am experiencing the exact same problems.
I have used my Atom Exec on Vodafone AU, Vodafone UK, O2 UK and they all connect straight away. (and when the SIM is inserted there is a G in the top next to the telephone signal strength)
But as soon as i put in the T-Mobile SIM in the G is no longer there and it is an X and when i try to connect i get the error:
Dialed:general.t-mobile.uk
The answering modem has disconnected
Version:
CMOS:55.44
ExtROM:EX0033
Hardware:C1
Radio:R060711N_MN2ARC_RS00013
ROM:20060721B1WWE
faulkss, That is exactly the same message that I get.
Have you tried phoning up T-Mobile at all???
Yeah like 5 times!
And I have even gone in to a T-Mobile store...
They have nothing at all!!! They all say that the settings are all correct, my SIM is GPRS enabled, and that there is nothing that they can do.
I have put my SIM in an MDA Vario and it works like a dream???
So last night I was going through the registry on the MDA and looking for keys that I did not have and then manually entering them... but still no luck.
I am guessing that there is some setting somewhere that the SIM is looking for and does not find, hence the X instead of the G.
To be honest I think that I am in a little over my head.
But I have just signed up to this so that I could use Push email, and it is like 5 days into a 12 month contract, so I really want to get it to work!
Steve
Well I have called them again, and they have no idea and really don’t want to find out why as they have never heard of the ATOM Exec (poor them as they are missing out).
So I have just cancelled my contract with them, and since I have only had it for 5 days there is no penalty.
I am going to sign up for an O2 plan and add the blackberry (£10) option on it.
It might be an extra 10er a month on the T-Mobile plan, but at least I will have everything that I want.
Steve
Yeah, good on you!!!
If T-Mobile can't be arsed to help you they do not deserve the money you would have given the.
The only thing is that I am on 18 month contract with about 9 months remaining, so the choice for me will be to either sell the Atom Exec ( even though I love it!!!) or go back to my trusty MDA Vario.
Decisions, Desisions!!!!
I have until monday when i send it back to get it working... and i have been looking on the msdn site at programming different settings in the regitry...
if i get it before monday i will let you know
Steve
Thanks dude.
did not get it to work which is a shame!
I am sure that it is to do with the settings within the registry, but no matter what i tried nothing seemed to work.
Sorry
Steve
Thats cool dude, at least you gave it a go.
Did you cancel your T-Mobile contract???
yeah ... in time no to have to pay anything
I had problems twice connecting via GPRS. The latest one on the imate JAMin (HTC Prophet). I had to delete the GPRS modem and created new one with different name but same settings and it worked. Good Luck.
it works fine on an imate jam ... it does not work on the atom exec's
Related
Hi All,
Bought a SPV M3100 over a week ago (15th Aug) and got it unlocked using http://www.imei-check.co.uk/ straight away
Installed my O2 work sim in and had no problems recieving and making calls for over a week. However today I noticed the phone was just searching for an operator. Can not make or receive calls.
The original Orange sim works fine in the M3100 and so does my other O2 pay as you go sim. My work sim works fine in my other 2 nokia phones!
I have reset the phone both soft and hard
What is going on? Anyone have any ideas as i am very puzzled!
Thanks
BK
Just tried my work colleagues O2 sim which is just one number different to my phone number and the stupid thing is doing the same thing where it's just searching for a network!!!!!
Ahhhh. Someone please help.
My Pay as you go O2 sim works fine and for does the original O2 sim.
Thanks
BK
Panic over!!
Went into the phone network settings and changed the Network Selection to manual from Automatic. Then used the select button to choose "O2 - UK". The sim is now being recongnised and I have full reception again. Phew!
No idea why i suddenly have to do this out of the blue when it was working perfectly before.
BK
Oh Man! Just when I thought i had this thing sorted. It's failing to register on the O2 network again.
Anyone else having similar problems with unlocked SPV M3100's?
Bad_Karma said:
Oh Man! Just when I thought i had this thing sorted. It's failing to register on the O2 network again.
Anyone else having similar problems with unlocked SPV M3100's?
Click to expand...
Click to collapse
Please don't say this. My SPV M3100 will be here thursday.
I have my other pay as you go O2 sim in the m3100 at the moment and it working fine.
Therefore I am guessing the problem lies with my work contract O2 sim. I don't think it's tied in any way to the imei as I have tried the sim with multiple non work phones and it's fine.
I have read somewhere there may be issues with old 2g sim's i.e. 5 years old+ working in new 3g phones. I think mine was issued to me about 2000/2001.
Now all I need to do is workout how I am going to get the company I work for to issue me a new sim!
BK
Bad_Karma said:
Oh Man! Just when I thought i had this thing sorted. It's failing to register on the O2 network again.
Anyone else having similar problems with unlocked SPV M3100's?
Click to expand...
Click to collapse
I had similar problem as you are. My M3100 wouldn't hold onto O2 signal. Not sure if its the phone, the Orange Rom, the O2 sim card, imei check unlocking or what. Solved it by flashing the Dopod rom works near flawlessly now. Can't guarantee it'll work for you but it did for me.
I give up.
Managed to get me a brand new O2 sim from work and............ it still does not work im my unlocked Orange SPV M3100!!!!
Whats so bizarre is my Pay As You Go O2 sim works fine and my original work sim worked initially for a few days.
Going to test my work sim in another 3G phone.
If its the sim then I will try and find out what needs switching on/off. Failing this then it's either going to be ebay or see if I have enough courage to try a rom upgrade.
ROM upgrading is actually very easy. All you need to do is download the desired rom. Connect the phone over wired usb activesync & then just start the rom program & its just a matter of following the on screen instructions from there.
What you will find that once the upgrading starts it'll get to 6% or something like that & then it will stop & display error messages. Don't worry just exit the program with disconnecting the phone (infact don't touch the phone at all) & start again. You'll go through all the same screens as before but this time the update should load till it finished. Takes a good 15mins so be patient.
I'm running the Dopod rom on my M3100 & everything is pretty stable.
Thanks for the advise Zen123
I have since my last post upgraded the Radio rom to 1.16.00.00
Touching wood with my fingers crossed and my lucky rabbits foot in my pocket I have a network coverage on my work O2 sim for 2 whole days!!!!!
The device has been reset several times and I use the Tube daily so signal is lost and gained frequently.
I am however still not yet completely convinced the issue is fixed as I believe I had network coverage for approx 4-5 days with O2 after I originally unlocked it.
I'll update this thread after a week or 2.
BK
Hi,
just to prove you are not alone:
A guy i know using a Tango sim in Luxemburg bought an unlocked Vario II which worked fine with original T-Mobile sims as well as with his old prepaid Tango sim. But his new sim from Tango makes trouble as he can only receive calls but not call others.
Tango support assumed that new Roaming functions on the new sim caused conflicts with the Radio ROM which is 1.05.
He will make an update on 1.16 within the next days, I will report.
Since I had less than a day to prepare my 8525 before leaving for Australia, I figured I'd pay www.imei-check.co.uk for their unlocking service so I could use My Precious down under. I read through the unlock instructions on this site, but couldn't verify a single person who'd used them with an 8525 and was not willing/able to be the guinea pig.
After arriving in Oz and popping in a SIM from Telestial, I could not find a network at all. Yes, Network selection was set to Automatic. When I clicked 'Find Network' it just ground away on 'Searching...' for many minutes (sometimes almost an hour) before reporting 'No Network.'
So I tried manually selecting a Network but everything listed is *outside* of Australia. Frustrating.
So then I went to the following stores and tried SIMs from all three:
- Vodafone
- Telstra
- Optus
None of the salespeople's SIMs could find a signal.
So yesterday I sent an Email to imei-check.co.uk complaining that the unlock did not work and I get this Email back (verbatim):
"Hello,
you are not correct. After unlocking you can use ANY sim card. NO ROM flashing is required. What is the error message you get when you try a different SIM card? For us it just sounds like YOU set the phone for FIXED network selection and when you try different SIM card now it can not find your fixed network. So please correct this wrong setting from you in your phone settings:
Start->Settings->Phone->Networks, select Automatic, press "OK" and wait 1 minute."
Does anybody else find that seriously offensive? Are their average customers really that stupid?
FWIW, I even contacted Telestial and then they informed me that their SIM (to connect with the 'JUST' network, if anyone's ever heard of that) was incompatible with my phone. Incompatible with a quad-band GSM HTC phone? Come on...
I knew I was going to be bleeding edge, but I really feel like nobody's interested in helping with this stupid phone...
Hi mate,
Where abouts in Australia are you? If you're in Melbourne, I'm happy to give you a hand to (a) check that it is unlocked and (b) if its not unlocked, unlock it for you using pof's tools.
Cheers
Kev
Fixed!
Here's what the knuckle-dragger at imei-check should have known:
http://wiki.xda-developers.com/index.php?pagename=Hermes_Registry
See the bit at the bottom about enabling the UMTS band tab.
what exactly is the issue than?
Cingular rom is perfectly compatible to Australian GSM and 3G networks. tested on Optus and Vodafone with great success. ROM tested: Cingular 1.31, 1.34.
Auto mode is just fine.
Hi.
Just got a second hand XDAII.
I hard reset it before doing anything.
I've upgraded to the 172 rom and reset it again.
Put my o2 PAYG sim (which works fine in another phone) in it. Nothing works, it wont even dial, just says "Call ended" when I try to dial a number. Also it wont find a preferred network if I try in the settings.
I thought maybe it is locked to contract SIM so Ive unlocked it using the xdadev_all_unlock-v1.6_138.exe utility but it still wont work.
I cant select "Prepaid" for the UK but I heard you set this manually in the WAP settings etc. Does this make a difference for making normal phone calls though? I'm thinking that I shouldnt have to do anything at all for the phone to work, surely phone calls work automatically when you put a SIM in it?
Though even if I select postpaid UK, every time I turn the phone off and back on, it seems to be back on Germany or Ireland, again, whether this is making any difference or not I'm unsure.
Does anybody have any ideas please?
Crap I posted this in the wrong forum sorry. Is it possible to be moved to the Himalaya & Andes please?
Hmmm never mind. Im thinking it was probably stolen and blocked by the network. Oh well.
I had the same problem, I unlocked it using the xda unlocker, put my t-mobile sim in and all is well.
I haven't upgraded it though, too scared to go that far yet, only got it today! gonna have to change from 02
Hi. I've been using my hermes for a while now and playing with different upgrades without ever having a problem. I've never tried to use mobile internet (GPRS/3G/EDGE) before though. I started trying recently when my ISP became so bad i could barely load a webpage.
No matter what i do the hermes wont even attempt to connect. (I used my electic guitar pickups to detect the radio bleeps. I get them when making a call but not when attempting gprs).
Here is a rough outline of the roms i remember trying:
Schaps 4.30 (with whatever radio it came with)
CRCs 13.4 (with the radio it came with and with 1.48 radio to try and get connected)
Orange UK rom (SPV_M3100_ROMUpdate_0407), radio 1.38
(all with Hard-SPL-2.10 installed)
I'm on Orange UK, and I've even tried downgrading to the latest orange rom (the one with 1.38 radio). Still no joy. I bought the one day access to orange world thing (about 4 times :O), and tried connecting using orange internet and orange wap connections.
Is my radio forever fried/bricked for some reason? Any help would be appreciated, as I dont fancy trying to get my old imate sp5 to connect to the net . Looks like I might be forking out for a new phone
PS. Wifi internet works fine, as do voice calls.
Did you check the MMS/WAP settings as these are lost when loading a new rom. Either run the carrier configurator (if included in the ROM) or get the settings from your provider and do it manually...
Thanks for the reply ultramag. I tried the configurator when I had the CRC 13.4 rom installed. It seemed to set up the settings for wap the same as on oranges configuration site. I assumed that my phone must be being blocked for not being an orange rom or the radio version was incompatible. I then tried radio version 1.48 as i read somewhere that this worked with orange uk. Then i tried installing the orange full phone rom including orange version of wm5 and the orange radio rom 1.38. I suspect this could be a physical hardware fault as i have opened up the phone before to fix the earphone speaker and camera.
I wonder is the voice call chip separate from the one that does GPRS? or is it a one chip deal?
Also, it is a very old sim card. Could this contribute in any way?
mmm if its an old sim card it probably cant do 3g but gprs should work.
perhaps your current radio rom does not support data somehow? or you havent got all your settings configured properly... its all i can think of...
I tried a vodafone payg sim card from someone elses phone, and it came up with a 3G symbol on the start bar at the top. I couldnt connect however, but according to the vodafone website you dont have to explicitly pay to get to the www.live.vodafone.com site? Or am I wrong?
Getting the 3G symbol with vodafone suggests I might be getting close to a solution here. Also connecting and disconnecting the 3g box on comm manager caused radio bleeps which suggests it is capable of 3g. Looks like my beef is with orange/vodafone and not the Hermes. Typical!
Thanks for all your help guys. I'll post if it ever works.
try your carriers website for gprs specific settings =) i know i had to edit my settings before mine would work..
Problem solved
I've finally sold this problem. It was the SIM card and nothing to do with the phone. I never managed to get through to Orange tech support because theyre useless (last time i phoned they said their tech support systems would be down for 5 hours).
A friend had an Orange SIM and I tried MMS (which uses GPRS) with his SIM in the Hermes and it worked fine. I then tried it with my SIM and it failed as usual. Sorry for wasting peoples time with this.
P.S. Orange sucks. I will be switching service ASAP.
Hi folks, can anyone please help me with this problem?
My brother in law has asked me to look at his S740. He has tried several o2 SIM cards (UK) in this phone but always gets told there is no signal.
Not only that, but there is a symbol where the strength meter should be that isn't documented in the user guide.
He has also tried my o2 (3G) sim and a Vodafone sim, both UK.
Any advice gratefully recieved. We have tried several hard resets also.
Thanks
This means it's looking for signal. My guess: Still SIM-locked?
.-ombre-.
Jerry-S said:
Hi folks, can anyone please help me with this problem?
My brother in law has asked me to look at his S740. He has tried several o2 SIM cards (UK) in this phone but always gets told there is no signal.
Not only that, but there is a symbol where the strength meter should be that isn't documented in the user guide.
He has also tried my o2 (3G) sim and a Vodafone sim, both UK.
Any advice gratefully recieved. We have tried several hard resets also.
Thanks
Click to expand...
Click to collapse
Not sure if it's SIM locked as there is a menu to select which carrier to use.
It reads the SIM correctly and sets it all up for o2, but just doesnt get any signal.
Does anyone know where the GSM antenna is on these? Maybe its a bad connection.
UPDATE:
I've had a mail back from HTC that recommends I send it in for repair, lol.
Now do I take it they are robbing buggers or do I take it that the icon is an indicator of a hardware fault??
Hmmmm, dilemma. lol
Are there any more suggestions on what it may be?
Has anyone successfully taken one of these apart?
it may be because of a hardware error...try to connect to a wifi network...if it impossible to find a wifi network then it is due to a harware problem.Most likely because the FR coaxial cable is out of its possision...download the service manual and see how to fix it.
sasiskas said:
it may be because of a hardware error...try to connect to a wifi network...if it impossible to find a wifi network then it is due to a harware problem.Most likely because the FR coaxial cable is out of its possision...download the service manual and see how to fix it.
Click to expand...
Click to collapse
Hi sasiskas, it conects fine to my wireless network at home. I take it from your response that the cable serves a double purpose.
I downloaded the service manual so I could take a look, but only got as far as removing the 4 screws at the back. lol, I couldn't figure out how to get it off, lol
I'm still stuck at the assumption that it is indeed SIM locked, and so will try to find a suitable card to try out.
Jerry-S said:
Hi sasiskas, it conects fine to my wireless network at home. I take it from your response that the cable serves a double purpose.
I downloaded the service manual so I could take a look, but only got as far as removing the 4 screws at the back. lol, I couldn't figure out how to get it off, lol
I'm still stuck at the assumption that it is indeed SIM locked, and so will try to find a suitable card to try out.
Click to expand...
Click to collapse
Try contacting with your phone's provider (shop,e-bay seller whoever it is) and ask him details about the sim.Good luck.
hey
im getting the same issue on my girlfriends rose
the hardspl is out now and i have tried to flash the rom to see if this helps but nothing as of yet, it could be the radio rom its self as i have a touch pro and when i first got it it was the same till i flashed a cooked rom onto it, its now working fine for me,
if i find out how to fix this i will leave ya a post
stone81 said:
hey
im getting the same issue on my girlfriends rose
the hardspl is out now and i have tried to flash the rom to see if this helps but nothing as of yet, it could be the radio rom its self as i have a touch pro and when i first got it it was the same till i flashed a cooked rom onto it, its now working fine for me,
if i find out how to fix this i will leave ya a post
Click to expand...
Click to collapse
Thanks. I have tried the same but just keep getting a vender ID, (lol spelling), error.
I would appreciate any input whether you have success or not, it just may spark an idea off.
I cant get in touch with any sales or provider as it was gifted to my bro in law. He's not that bothered about it but would like to have it working if he can.
Thanks folks.
Hey! I think I know the solution to your problem...I had exactly the same problem when I hardReseted my phone.
Go to "Start-settings-Phone-Band Select"
and then select
1.Network type : Auto
2.Band Type : "Euro" if you live in Europe, "US" if you live in USA , or "Japan" if you live in Japan.
Good luck...Let us know if it worked!
sasiskas said:
Hey! I think I know the solution to your problem...I had exactly the same problem when I hardReseted my phone.
Go to "Start-settings-Phone-Band Select"
and then select
1.Network type : Auto
2.Band Type : "Euro" if you live in Europe, "US" if you live in USA , or "Japan" if you live in Japan.
Good luck...Let us know if it worked!
Click to expand...
Click to collapse
Yes that is a good suggestion because the phone will display that icon if it can't find a *usable* network, be it that the SIM doesn't allow it or if the bands don't match the selection on the phone or the bands are not usable by the phone hardware etc.
I would suggest downloading & running HTC Field Test (fieldtest.exe) with & without a SIM installed, with each network & band setting & see if it shows any towers or signal. (Normally you want Auto for both but you may not have that option or you might prefer to set to a KNOWN working band to conserve battery & minimize searching) If should show something even without SIM or with SIM lock because it's supposed to support emergency calls either way. If it shows signals with SIM but you still have same no service icon then it's likely SIM locked (although the phone should alert you to that fact) so odds are the phone hardware, rom or settings do not support whatever signals are available to you. (Btw if field test shows N/A for all the values you need to app unlock your phone)
Hope that helps.
Bill
can you share a link with HTC Field Test?Thnx
Search is your friend.
http://forum.xda-developers.com/showthread.php?t=393781
Hey all I'm having a very similar problem.
Had my HTC for some months now but in the past few days I've found that my network signal is becoming very unpredictable.
I'm also on O2 and I used to have a pretty contstant H (I presume HSDPA) connection.
Howeever im finding now the phone with go from H to 3G to GPRS to E to no signal in the course of 5 mines and round and round again!
Its very annoying as it means I cant make / received calls or texts fluently and even cut me off on a phone call too.
However usually on phone calls it will keep me connected ok till I hang up and then go to no signal.
I've checked the wireless and it is picking up networks..
Any other suggestions? I will try the field test tomorrow...
PS I know its not the network as my work blackberry is O2 and is not having this issue..
Cheers in advance!
Well, just to close my input on this thread.
I tried various ROM's available from this site and none worked.
I did try the band selection settings but still a no go.
I did have limited success but overall, nothing. The phone has now gone back to the person who asked me to look into it and to my knowledge he is going to sell it to one of these phone reclaim companies.
I did check and one place, I think through the post office, is offering £80 ish so not bad I suppose.
Anyway, thank you to all who have made suggestions and wotnot. Personally I'm still happy with an old Nokia 6300 and my Wizard (Mini-S)
Thanks folks.