Hi everybody,
I'm Italian, so as first I'm sorry for my very bad english, but I've something important to let you know.
Italian costumers of HTC are tired of the very bad support that htc is offering, so we have done a petition against this huge problem, infact not just the TYTN has the disallignament of the screen, but also p3600 has a lot of problem... maybe you know it better than me...
We sent a letter toott Daniele De Grandis, Country manager HTC Italia,dott Umberto Paolucci, Senior Chairman Microsoft EMEA, Vice Presidente Microsoft Corporation,dott Roberta Cocco, Direttore della Divisione Marketing Communication Microsoft Italia, dott Kenny Larsen, Country manager dangaard telecom italia, so we hope that they are going to find a solution at this problem.
If you feel the same problem you can sign the petition at this link:
http://www.petitiononline.com/mod_perl/signed.cgi?solopalm&1
Thanks
Hi.
I have had 4 HTC phones here in the USA,and have discovered after the first one that the customer service at HTC leaves a lot to be desired! I have also learned to live with that fact and come here for ALL of my needs! At least here,we do get our answers to our questions. Sometimes we have to read alot, but I have almost always found answers to questions and problems here!!
And remember, when all else fails, read,read,read! LOL
Good luck with the petition,but HTC has received them before,and still does not improve their service to the customers.
Later............
darklion said:
Hi everybody,
I'm Italian, so as first I'm sorry for my very bad english, but I've something important to let you know.
Italian costumers of HTC are tired of the very bad support that htc is offering, so we have done a petition against this huge problem, infact not just the TYTN has the disallignament of the screen, but also p3600 has a lot of problem... maybe you know it better than me...
We sent a letter toott Daniele De Grandis, Country manager HTC Italia,dott Umberto Paolucci, Senior Chairman Microsoft EMEA, Vice Presidente Microsoft Corporation,dott Roberta Cocco, Direttore della Divisione Marketing Communication Microsoft Italia, dott Kenny Larsen, Country manager dangaard telecom italia, so we hope that they are going to find a solution at this problem.
If you feel the same problem you can sign the petition at this link:
http://www.petitiononline.com/mod_perl/signed.cgi?solopalm&1
Thanks
Click to expand...
Click to collapse
Related
Herewith an email I have just received from the HTC Europe.
"Hello
HTC Europe are releasing a ROM update for the HTC TyTN (expected release date end of January 2007).
The ROM will be posted in the support section of the HTC Europe website.
This ROM update resolves all known issues with the HTC TyTN."
Yours sincerely
Dan Mackie
[email protected]
http://www.htc.com
Man this is good news and we will at last know in which direction HTC is moving. Just patching problems with the existing software or patches and real development. It's the moment of truth!
Roll on end January.
I believe that the upgrade will be AKU 3.? and that "WM5 second edition" will form the nucleus of this upgrade.
It looks like Microsoft is comming to the party!
Cant wait for end-Jan now ...
This ROM update resolves all known issues with the HTC TyTN."
>"This ROM update resolves all known issues with the HTC TyTN."
thats fantastic news!
Awesome news! looking forward to it...... fix voicemail dismiss issue? please??
is this aku 3.0?? or just another aku 2.3??
edit: after test it is the same thant the latest rom htc, sorry
Sounds good, really looking forward ta having many of the bugs fixed on my Tytn.
does HTC Europe mean HTC the corporation is going to release the updates to all carriers or just European carriers?
Have to wait and see. I'm sceptical about HTC these days. My tytn doesn't work like it should be and like i want it.
Did send two mails to HTC and received one back. One mail was redirected to my local distributor and was also waiting and disappointed about HTC for ROM updates.
My other mail was send directly to HTC and nada responce. shame on you HTC.
Have my device for more then five months and now they are releasing out of the blue a ROM update, gonna be a update of disappointment. It doesn't gonna fix that much. ( !!! bluetooth > carkits!! and speed !!!).
Let's hope.
Dear [email protected] , you're fired!
In a company "promishing" is "fried air selling" as we say in Italy.
You will buy "fried air"? Yes, when it will be available, practically NEVER
In the management schools they suggest, when you want to talk about future, to say a deadline of your statement. If you want to make marketing campaign use "rumors", on-line "stolen" (not really) ROM test.
This is IMO another example of joung (and confused) company growing up too fast for his management.
So I suggest to believe to this "end of the month fix", with ALL KNOWN ISSUES FIXED when we will see it flashed in our phones; if you search in this forum we are full of "next month" upgrade.
Latins... are always valuable "spes, ultima Dea..." means "Hope is the last God remaining at our side". So the lesson learned from this HTC customer care could be... the TyTans are defeated but Spes (Hope) is still with us. Hey HTC, do you know that Hermes is the God of the robbers?
:Mode Happy new year ON:
Also Hermes tortured TyTan (owners?); Zeus (HTC) sends Hermes to confront the enchained Titan (Our phone)Prometheus about a prophecy of the Titan's (owners) that Zeus (HTC) would be overthrown (From Nokia? From Motorola?). Hermes scolds Prometheus for being unreasonable and willing to endure torture, but Prometheus refuses to give him details about the prophecy ( http://en.wikipedia.org/wiki/Hermes )
I've understood at least wy they called HERMES the TyTn, it was a prophecy, we will be tortured!
TheNinthPlayer said:
does HTC Europe mean HTC the corporation is going to release the updates to all carriers or just European carriers?
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Click to collapse
As I was in contact with them about issues on my TyTn, I believe this will be an update from HTC for their TyTn branded phone. I guess the other operators will follow with their own ROM updates, based on this one. ?????
We will have to wait and see what AKU version will be used but I predict it will be 2.6 - but hey maybe we get lucky! I doubt if the ROM will be much different to the one released in the RSA. Bootloader 1.9!
I still think their service is poor as HTC has taken more than 6 months to notify us of an update, knowing that their phone was buggy.
On service alone they should not have had the TyTN named "Phone of the year - 2006" ( Check htc.com website)
I think you're shooting too low with your AKU prediction. I'm going on record as predicting it'll be at least AKU 3.2... My rational is that to "fix all bugs" will require a massive BT stack improvement. M$ didnt' release these improvements until AKU 3.0
basilrsa said:
As I was in contact with them about issues on my TyTn, I believe this will be an update from HTC for their TyTn branded phone. I guess the other operators will follow with their own ROM updates, based on this one. ?????
We will have to wait and see what AKU version will be used but I predict it will be 2.6 - but hey maybe we get lucky! I doubt if the ROM will be much different to the one released in the RSA. Bootloader 1.9!
I still think their service is poor as HTC has taken more than 6 months to notify us of an update, knowing that their phone was buggy.
On service alone they should not have had the TyTN named "Phone of the year - 2006" ( Check htc.com website)
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I think they could made a bigger effort than a 2.6 AKU, and may be they will, having a look to the only frightening number for a CEO: revenue trends!
Look here: http://www.htc.com/investor_service/04-investor-1.htm
They have this year many different devices compared with 2005, they have a new strategy (HTC directly involved instead of I-Mate, QTEK) and november revenues, compared to last year revenues....
I hope today is happening what I was hoping: they will listen the stakeholders (we) only when the shareholders (they have Nokia phones ) will notice some warning from analysts.
At that time we will have our 3.2 AKU for TyTn, or may be we will have even Crossbow (not as a gift I'm afraid)
When was the last time anyone ever "fixed all bugs"? And whenever they do fix the bugs, when have they not create newer ones?
Don't you guys know the difference between "all" and "all known"? For instance, when I mailed them with hang after wake up issue, they answered, they are not aware of this problem, that all works good in their tests (="we still don't know about this problem")!
bogus or not
it's a hell of a news..after 6 months...
Lurker0 said:
Don't you guys know the difference between "all" and "all known"? For instance, when I mailed them with hang after wake up issue, they answered, they are not aware of this problem, that all works good in their tests (="we still don't know about this problem")!
Click to expand...
Click to collapse
Sure I know the difference. But since when do software developers exaggerate their deliverables? If they say all, they mean all. LOL
I don't know what you're talking about perlmane, my software doesn't have bugs. It exhibits "undocumented features"
Think of them as little suprise gifts that push you over the edge one day causing you to upgrade!
Hey, may be we are the poor cousins having the hermes (no caps lock on h). In this forum there are guys having some other Hermes (with caps lock). I believe it should be another model, because they wrote messages informing us that they HAVEN'T any hangup or sofware "undocumented features"
I called the the Hermes customer service but there was an aswering machine
Here is the link... http://www.fugly.com/audio/504/1_Alzheimer_Answering_Machine.html
Well, after the last email i sent to dopod about a newer firmware i posted here, i sent another one, as theres obviously AKU3.3 updates from HTC themselves.
Dear Michael,
The 838pro ROM code is AKU2.3
I checked our schedule again for you and nothing has changed since your last email . There would not be any new ROM update in future for the Dopod 838 Pro.
If you want an updated unit, we suggest buying the newer Dopod 810. I appreciate that the Dopod 838 Pro is our current top PDA, however, we feel no update is needed. If your not happy with not having WPA2, i suggest more care in selecting a PDA next time.
Thanks.
Kind regards,
ANZ Service
Dopod International (Australia New Zealand) Pty Ltd
ABN 48 119 011 639
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Click to collapse
Be rest assured, the "CARE" i take next time, will be NEVER to buy, or recommend a Dopod to anyone ever again. Considering they are trying very hard to break into the Australian market, they've done an appaling job at winning customers with crap service like this.
And no offence but its clear they don't care and are employing monkeys with there "engirsh"
8one pissed off Dopod owner8
Gosh That's really bad news...
I will also Inform and Definately NOT recommend to any of me friends/forums on DoPoD Devices (YuCK!)
or you can politely make it known to them that we've a aku 3.3 update for hermes here so they can just put a note in their future sales boxes to inform customers to come here to update a software that they are too lazy to do
:LooooooooooooooooooooL: m8!!
They surely are lazy!
that is fu**n s**t of Dopod as im using a Dopod 838 Pro.... as i stuffed by radio when trying to unlock the CID im now stuck to Dopod... might just have to go and buy the IMEI-CHECK unlocker....
Ahh wells.. At least they are the OEM distributor for HTC. We still can get nice updates.
Thats the bit about it all i don't understand.
HTC own Dopod now. There supposed to be HTC's break into Asia pacific etc.
Even though HTC release newer, needed ROM's, dopod's answer to that is essentially "Go F**k yourself, we want more money from you, so to upgrade buy another PDA"
Rest assured, when i buy a new PDA, especially in Oz, it won't ever be a Dopod thats for sure.
If your not happy with not having WPA2, i suggest more care in selecting a PDA next time.
Click to expand...
Click to collapse
Someone interacting with customers and talking like that will soon find out that this can be "career limiting experience".
What is the email for the support or the person you contacted?
I reckon if enough of us ask about it they might respond
Cheers
If they're owned by HTC, I'd forward that onto them. It is not good customer service to respond like that. A
nyway the problem is that when you are buying a device finding information in that much detail is very hard and it is completely capable of WPA2 and you would assume a market leading device would be capable of that.
-wireless- said:
What is the email for the support or the person you contacted?
I reckon if enough of us ask about it they might respond
Cheers
Click to expand...
Click to collapse
[email protected]
I've fowarded onto HTC. Lets see what they have to say about how there new retail arm treats HTC's new market and potential customers.
Seriously, i can handle them not doing an update (although that in itself is poor customer after sales support, basically buy the unit then we don't give a f**k about you) but the complete lack of respect for me and their own company pisses me off.
Oh well, how ever much i actually love the device, another dopod product will never grace my hands again, thats for sure.
yeah, dopod service sucks in this part of the world. you should pray that the device has no issue. i have a loose stylus issue and would rather not send it in for servicing
I appreciate that the Dopod 838 Pro is our current top PDA [...] i suggest more care in selecting a PDA next time.
Click to expand...
Click to collapse
what a tool!
Some people really dont understand how to treat their customers. There are hundreds of better ways he could have gotten his point accross without being rude, and contradicting himself.
Hi, first post here.
I have owned numerous PDA's over the last 5yrs or so and cannot remember any of them getting an upgrade for the firmware. There have been various updates to fix minor bugs but usually if you wanted a newer OS then you replaced the PDA. HTC and Dopod arent doing anything different than any other manufacturer. I dont like it either but can see that if they released a new OS for the product then no-one would buy the newest kit.
It stinks but thats how it is
Umm, clearly you are very mistaken.
PDA's have had continuos updates for bug fixes etc for a long time. The Hermes has bugs that need to be resolved.
AKU3.3 is NOT a new OS. Its WIN CE 5 still, just with latest patches. Nearly all other manufacturers release updates. I don't care what happened 5 years ago, then industry and its problems then are nothing like they are today.
Its perfectly acceptable to expect a third party producer of a product, that the main manufacturer has released updates for, to get of their own lazy arses and customise that update for them.
What your saying, is its perfectly fine to release unfinished, bug ridden hardware/software and then the consumer should just pay for a whole new unit on a hope that that one isn't as bad.
Or, would you expect a simple update that they have to do very little work to customise to be released when its spoon fed to them.
Tell you what, buy a car from me, i won't include wheels with it. Everythign will work, but it will be usesless to you. You'd expect me to supply some simple wheels, but i will palm you off with bad service, **** english and tell you you should buy the newer, better car as that has wheels.
Um, clearly in my post i stated:
There have been various updates to fix minor bugs but usually if you wanted a newer OS then you replaced the PDA. If this is a MINOR update then I stand to be corrected.
You can keep your car by the way
No its not minor, its probably in the same capacity as SP2 was for XP.
However, nonetheless, it is an update thats needed to make the devices function as they are supposed to.
The update has been released by HTC to carriers. Dopod, are simply to tight and lazy to do anything, and beleive it acceptable to shaft its customers, rather than what some of the better carriers are doing (HTC direct, AT&T etc) and releasing an update thats much needed.
Im not asking for them to update to Crossbow for free. Im asking them to release a standard upgrade, to help their device they released to function properly.
you just got the standard Customer Support bugger-off-with-with-new-rom-inquiries reply, it's not up to him to know whether it will be available or not..
I am stationed in Japan and I have been with AU Kddi for approximately 4yrs now. When I heard the announce that they would finally carry a "smart" phone I was excited. I went in and purchased the E30HT if I am not mistaken it is similar to the HTC Touch Pro in the states. My problem is this: Most of the options are in Japanese. I am not familar enough with the language to take advantage of all the phone's features. Is there a way to convert the OS to English or is it a rom or procedure out to convert the phone to English. I appreciate all help given.
E30ht touch pro
I also purchased the AU E30HT, tried every HARD-SPL available here and PPGeeks and still can't break it. Luckly I haven't bricked it yet. Took it to Thailand and even the techs there couldn't flash an english ROM on it. Seems the software hasn't been developed yet. I am waiting and hoping someone with more knowledge than I picks it up to play with. If we could get enough folks together maybe we could contribute enough to entice someone. Never give up.
same problem here
yup, i know how you guys feel. my wife got one for me from japan, and have had endless trouble. its such a slick phone but its totally useless for me.
here in the phils there's not much that phone techs can't do, but it seems they've met their match in this phone.
if you ever come up with something PLEASE let me know.
[email protected]
thanks a million
Dear friends,
I just gave up after having spend the most obnoxious 2-3 hours of
life trying to activate a connection pc (asus desktop and Fugitsu notebook, both XP operated and performing very reasonably),attempting to connect with my HTC TRIN100 (3600, i believe) and suffering the infinite stupid bravoury of the M$ gif animation of a sort of hook shuffle approaching its natural craddle and then taking back as if byted by a wild small beast -- this scene altogether accompannied by a sonnar sound submarine prospecting-like. My God how ridiculous and poseur attitude can a bad programme assume!
I ended up deeply frustrated (after having even installed Office and
Outlook (which i hate) just to satisfy the demands of M$ Active Sync but reached nowhere in both my rigs.
Terribly enough i came to learn that there's no alternative application
at my disposal to entail a flashing Rom action from WM5 to WM6.1,
Mary 37, for instance.
Apparently there's a way to perform this operation from the SCard but
then again the so-called instructions are so frightening and full of
hardcore tech mumbo-jumbo specifics that i had to give it up. And the whole intention got buried within a my enraged curses and tachycardic insults.
Is there anykind soul that would lend me a helping hand in the said task??? I would be forever thankful and remember him/her in my daily prayers...
NO ONE?!
Oh, Well...
Somebody had previously advised me that xda-developpers was a very strict
club and that i'd better not use terms such as "mumbo-jumbo tech jive" and, as
it goes, it seems they were right.
I'm sorry if with my prose i hurt the feelings of any 'expert' but the fact remains
i need some help in my project and the last thing i aimed to was discourage any
possible help hint. Believe it.
Cumps,
HN
ai-ai-ai!
Good grief!
Nothing yet.
N'Rique said:
Good grief!
Nothing yet.
Click to expand...
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You should know that almost every hTC device here have it's own forum and it's the first place to post a thread with your question!
You can find HTC Trinity: P3600 forum [here]
Thankz spiaatie
Thank you for your kind advise. Will do asap.
You're correct and some angel spoke through your keyboard; there is in fact a
huge lot of information i do not have and i dare to say you too.
Happy New Year even for you!...
I send my thoughts out to all the french people affected by the horrible tragedy that has affected them yesterday.
While admirable politics and things of this nature have no place here.