Recently a strange problem has developed, I cannot explore my phones data when connected through activesync. I have tried right clicking the activesync icon, and selecting explore, and also doing it through my computer. Neither method works, it just sits there for a while then, says "crititcal communication services have failed to start, try resetting the mobile device and connect again"
I have soft and hard reset, still won't work
But the strange thing is, it will still sync data from my pc, and I can still install programs that use an installer. :?
Anyone got any ideas ? its a right pain not being able to browse my phone to copy files.
Oh, I have also tried re-installing Activesync 3.7 still no joy! :roll:
Swifty
Usually this problem turns out to be caused by a firewall. Do you have one?
Try turning your firwall off then explore.
Somewhere on this site there are settings to allow you to explore through the firewall.
Thanks Joe_PDA
I did alter my firewall settings the other day, it didn't even occur to me to try turning it off
Works fine now 8)
Cheers
It's actually based on my own problem that i get when updating office suite. My x10 mini isn't rooted yet before this happen but i already updated my phone firmware to the latest version 2.1.1.A.0.6 .
When first open, Office suite asked me "to continue, you must update to newer version. A newer version is available.", so i choose "Yes/Update", downloading process begin. After a minute or more,i checked again got this message "Error!! Updating failed. Try again?". I choose try again option but still failed. Restarting phone still won't do.
The problem is Office Suite is the pre-installed apps from it's manufacturer. So how can we fix this, if we can't even remove this app?
I got this solution that is in my opinion is simple.
First you've got to do is rooting your phone. If it hasn't rooted, you may want to do it now by going here. After you get SuperOneClick and unzip the .zip file, you can start :
1. Don't connect your phone to pc yet.
2. Run the SuperOneClick.exe that you download, click "ROOT" and it'll start checking until it says "Waiting for device...".
3. Now on your phone, go to -> Settings -> Applications ->Development -> tick the "USB Debungging Mode". Click OK.
4. Then connect your phone to PC and choose "Connect Your Phone" option in phone screen.
5. Notice the SuperOneClick app will start checking again.. Let it do it's job.
6. In my case, i failed to ROOT at the first try but don't worry.
7. There'll be a pop-up window asking if your phone are using firmware 2.1 or higher (You may need to check your phone firmware first, go to Settings -> About Phone -> Build Number). Choose "Yes" if you know.
8. The procces will continue again, now wait till it succes. It'll ask you to send message ....to you phone, choose "OK".
9. Now, you are succes on rooting your phone.
10. After that, untick the "USB Debugging Mode".
The second step is
1. getting "Titanium Backup Pro", i would suggest. It doesn't matter which version you use.
2. Copy the file to your phone, go to -> Application -> find the file .apk file and run the installation. After finished, you can choose "Open".
3. It'll ask if you have SuperUserRights, click "Yes".
4. It'll ask again to go into "USB Debugging Mode". You can now tick again this option.
5. After that go to 'Backup/Restore" tab, there'll be a list of pre-installed apps. Scroll down till you find "Office Suite x.x.xx" and below it "Office Suite Update Service x.x.xx". (x.x.xx was the version of Office Suite)
6. Click & choose "Backup!" the two of it. You don't want something worse happen.
7. Now, you can choose "Wipe data" for that two apps.
8. You can get out and check yourself the previous "Office Suite" that is asking updates.
If you find this error problem again when updating "Office Suite", just go to "Titanium Back" and wipe data again..
Done!!!
You can update your office suite again, just make sure you have a stable internet connection or else it'll get an error again. After 4times trying, finally i succeed in updating office suite.
please delete the link to titanium back up pro
it is a paid app you can't post paid apps here for free
it is against the rules
Hi,
Got this via http ://talk.sonyericsson.com/thread/18412
Johan-SEAnswers said:
Re: Pre-installed 'Office Suite' will not open / update.
Check if you can clear data fro Office Suite and then try again.
Menu> Settings> Applications> Manage Applications> Click on the first hardware button (the one with four squares)> Filter> All> Office Suite> Clear data.
Click to expand...
Click to collapse
SE X10mini: in 'Manage Applications', left button, Filter, All Applications > Office Suite Update > Clear data.
Hello, I'm Italian so my English is not very good.
Please I would like to ask you if somebody can help me with this problem.
I have a GT-i9100 with Andorid 2.3.3. The device is not rooted and I kept the original software from the day i bought the phone.
When I turn on my phone I have this error message looping:
"The application LogsProvider (com.sec.android.provider.LogsProvider process)has stopped unexpectedly. Please try again"
And, if I stay on the home screen, also:
"The application TwLauncher (com.sec.android.app.twlauncher process)has stopped unexpectedly. Please try again"
And occasionally I also get some others Force Closure, as:
Android process.media
Task Provider (process com. Android.providers)
Message (process com.android.mms)
IM (com.sec.android.im process)
AP Mobile (com.sec.android.widgetapp.apnews process)
Social Hub (com.seven.Z7 process)
Somebody told me that if I do a factory reset I'll probably solve the problem.
But this is what I am writing: since I am disable, sometimes I don't write by hand and I record voice recordings (with the standard voice recorder of the phone). I have some very important data on the phone and since they were recent I have no backup.
There are mainly voice recording (took with the standard recorder app) and some notes I took with an app called Note Everything that I would not like to lose.
Is there a way of saving this data?
UPDATE: Here a video of the problem:
Some additional information:
- the phone also display the icon of "memory almost full". So I can't install from the computer version of google play another launcher, because it would probably not install for no memory
- the phone also crashes after few minutes (sometimes soon, sometimes later)
- when I turn on again the phone, it is allways on the same home screen (I have 8 desktop home screen, it is always on the fifth)
- I have no SD card
- I could go on settings --> applications --> manage applications --> LogsProvider --> Clear data. The error of "LogsProvider" stops appearing, but if the phone crashes next time it returns, and if the phone does not chrash, if I go on home screen I still have all the others errors
- I could go on settings --> applications --> manage applications --> and I deleted some apps. When I turn off and on again the phone, the apps looks again there
- If i connect the phone with the computer with usb, Kies keeps telling "connecting"
- If I put the phone in Debug Mode, or in USB Mode, in My Computer I can see for some seconds the icon of the mass storage device (for example "K:"), but If I try to open it on my computer, I have an error like "the device is not ready", or the icon disappear
Thank you very very much in advance.
There are many apps to backup your data, try the below app to backup your apps data, you can later restore it after a factory reset.
https://play.google.com/store/apps/details?id=mobi.infolife.appbackup&feature=search_result
and regarding the voice recording. IF you simply record the voice and play it via any music explorer, then it would be saved in your internal sd and it will be safe after a factory reset.
+1 on bala.....well i had this prblm on my sgs1 and i dint do a backup but simply factory reset an for few weeks the phone was fine but again it started ..but then i flashd the same rom using odin an tht has a fix uptill now....cheerz
Thank bala_gamer and thanks rocky23, but unfortunately it looks like I can't install this app nor neither other app because of two reasons:
1) I can't access to the Google Play Store, because I don't have a desktop shortuit, and if I try to go passing through the apps page Twlauncher crashes and returns to the desktop
2) As I told in the post, phone says "memory almost full" so I can't install other apps
Any other ways of saving this data?
PS: As for the voice recording, good to know that with a factory reset they will probably be safe, thanks!
Since you're not rooted, I can't see any way you can fix this without losing your data.
My daughter is also limited to voice-only stuff, I rooted my SGS1 immediately before I gave it to her and back it up for her daily - not much use to you I know, but rooting/backups are a must, IMO.
She also uses Note Everything - as do I - and it always has survived a factory reset/full wipe for us, data's stored on the sd card, not in the system partition.
You've given all the info anyone could want, hope someone with more knowledge than me can think of a solution.
Good luck - I'll try and think more myself
Edit - not backed up via Google sync by any chance? If not, can you access it via Settings, or does TW crash on you every time?
Thanks also to you B3311.
I've checked with my fried who has the same phone and in fact all the voice recordings are stored in sdcard/audio. I've also found the directory of Note Everything inside sdcard. So, if this files will be kept, most of data that I care will be safe.
I have again some last few question, I give them a number so the post looks more clear.
1) As for Google sync, I have it enabled. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"? Is the "factory reset" the same option that "wipe user data", or it is different?
As you can se It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you everybody for your patience and your support dealing with this problem!!
please last question
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
ftpftp said:
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
Click to expand...
Click to collapse
Always worth a factory reset before other methods .
jje
JJEgan said:
Always worth a factory reset before other methods .
jje
Click to expand...
Click to collapse
Ok, thank you very much!
About my upper post, maybe you or someone can help me with my remaining my doubs?
I repost here the questions:
1) I have Google sync options enabled on my phone. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"?
Is the "factory reset" the same option that "wipe user data", or it is different?
As you can see It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Desktops Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you againt!
Very Short Video Explaining Everything!
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
To explain you the problem I have with the phone, I made this very short video:
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
ftpftp said:
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
Click to expand...
Click to collapse
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Sun90 said:
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Click to expand...
Click to collapse
Hi Sun90 and thanks. Unfortunately KIES keeps telling me "connecting" but does't connect.
You can find all the info in my first post, please see "Some additional information" here: http://forum.xda-developers.com/showpost.php?p=25577449&postcount=1
What can you suggest me to do to save data?
Having the kernel error, if I factory reset is it possible to have even a more serious problem?
Thanks.
Paul Spoerry said:
To resolve it: From your homescreen click menu, then Settings, Applications, Manage Applications. This screen will have tabs running across the top, click the ALL tab. Then scroll down to LogsProvider, select the app, then Force Stop and Clear Data. After that you should be good to go.
Click to expand...
Click to collapse
This is the solution.
You might not need to do a factory reset, I just cleared cache partition and it worked.
Explained here on StackExchange, I'm not allowed to post URLs yet:
android DOT stackexchange DOT com/questions/22961/how-to-fix-a-force-close-loop-on-android-with-phone-access
Hi Guys
Been having a problem for the last one week. I'm on CM11 snapshot m7. I installed the One plus one theme, which seemed to run very well until my battery drained completely. Now when I boot my phone, it gives me an error message "unfortunately com.android.systemui has stopped working."
I figured it must be a corrupt theme so I just need to uninstall it. But I can't access settings, as even if I hit "OK" on the error message, the msg keeps reappearing, not allowing me to do anything with my phone.
The last solution I have, of course, is to do a factory reset and flash a working ROM. But then I'll lose all my app data. I tried the following solutions, but in vain. Please let me know if you guys can think of anything else, so as to save my app data! My last Titanium backup was a few months ago!
1. Tried to uninstall the app via adb, but my USB debugging is off, adb doesn't detect my device (and I can't access settings to turn it back on)
2. Tried to boot my phone in safe mode and uninstall the app but even in safe mode it shows the same error message and doesn't allow me to do anything.
3. Tried installing the ROM and Gapps hoping it would replace the filed modified by the theme, and my default theme would be back on.
4. Found an apk for the default (holosense) theme, converted it to .zip and tried flashing it through CWM.
5. Tried flashing the apk via sideload in CWM, but again my USB debugging being off, adb did not detect my phone.
When I had my system ui failure, I was still able to open quick settings drawer and access settings through there even though system ui was constantly crashing...
hawaiisteve said:
When I had my system ui failure, I was still able to open quick settings drawer and access settings through there even though system ui was constantly crashing...
Click to expand...
Click to collapse
Oh! I can't even open the notifications panel
omikhandekar13 said:
Hi Guys
Been having a problem for the last one week. I'm on CM11 snapshot m7. I installed the One plus one theme, which seemed to run very well until my battery drained completely. Now when I boot my phone, it gives me an error message "unfortunately com.android.systemui has stopped working."
I figured it must be a corrupt theme so I just need to uninstall it. But I can't access settings, as even if I hit "OK" on the error message, the msg keeps reappearing, not allowing me to do anything with my phone.
The last solution I have, of course, is to do a factory reset and flash a working ROM. But then I'll lose all my app data. I tried the following solutions, but in vain. Please let me know if you guys can think of anything else, so as to save my app data! My last Titanium backup was a few months ago!
1. Tried to uninstall the app via adb, but my USB debugging is off, adb doesn't detect my device (and I can't access settings to turn it back on)
2. Tried to boot my phone in safe mode and uninstall the app but even in safe mode it shows the same error message and doesn't allow me to do anything.
3. Tried installing the ROM and Gapps hoping it would replace the filed modified by the theme, and my default theme would be back on.
4. Found an apk for the default (holosense) theme, converted it to .zip and tried flashing it through CWM.
5. Tried flashing the apk via sideload in CWM, but again my USB debugging being off, adb did not detect my phone.
Click to expand...
Click to collapse
try formatting cache and dalvik and try rebooting
if it doesnt work do a clean wipe and flash your rom it should do the trick
possibly no other go
for preserving your data
do a nandroid backup first and then do a clean wipe
this way you can extract app+data from nandroid via titanium backup later
hope it helps mate
Hey, Guys
My Xperia Sola has the ROM Slim-4.4.4. build 9.0. (Probably the Slim Rom)
When I connected my Xperia to my PC I accidentally unchecked the MTP and Mass Storage Mode via the navbar when it showed up. Now I can't change it back because it obviously doesn't show the notification. I tried searching for these Settings in the Settings --> Xperia ---> Connectivity but my ROM however doesn't even have the option "Xperia". I tried changing it back via an App from the play store but that didn't work out. Now I can't change it back and can't connect my phone to the pc. :/
Could you please help me? What should I do?
Forgot to say: I don't have any backup to restore it
I had the same problem on SlimKat 4.4.4. I solved it this way:
connect your phone to a PC. Go to settings>developer settings(if you don't have it, google for developer settings activate). Now search for USB deubugging. Try to uncheck it and see if phone is visible in My Computer. If no then check it again and see My Computer for phone. If no then uncheck it again. Phone storage should be visible in My Computer.
It worked on my phone Xpera sola. I haven't found better method for it because I installed SlimLP.
Good luck trying this.