Related
I have noticed on my device that when you run the wifi radio and turn on the blue tooth that the blue tooth will not operate or atleast not operate properly. However if you turn wifi off bluetooth works perfectly fine. Just appears to be a conflict when both operate together.
Also has anyone figured out the overheating issue with the radio during extensive use? The phone will stop charging when the radio heats up to much from steady use. IE tethering or sprint TV.
keep the phone cool...
lafester said:
keep the phone cool...
Click to expand...
Click to collapse
I keep the phone rested on a bag of ice. But this is rediculas, there is no call for a user to need to keep there phone resting on a bag of ice to use it.
Umm, just an FYI but the PPC 6800 does the same thing when actively using wifi for a long period of time. It will overheat especially if the keyboard is NOT extended and as a precaution, it will stop charging the battery.
Adi
adisor19 said:
Umm, just an FYI but the PPC 6800 does the same thing when actively using wifi for a long period of time. It will overheat especially if the keyboard is NOT extended and as a precaution, it will stop charging the battery.
Adi
Click to expand...
Click to collapse
It has been lightly said this is so, but in a yr of use and 6 ppc6800s I have been unable to replicate any of the symptoms.
the problem is this phone is on tiny and you have those radios and the processor running nonstop, things will get hot. i have not experienced those issues and i use wifi at the house due to me being on the fringe of cellular service. i also use BT at the same time... not always but i do use both, and the only thing i have noticed is the phone will still charging but that is exactly what the phone/battery is designed to do so thats not a bug and i dont think you are experiencing a bug..more likely just the results form the device getting hot...
not much you can do other than to keep the screen off when you can and try and keep the device cool...
marctronixx said:
the problem is this phone is on tiny and you have those radios and the processor running nonstop, things will get hot. i have not experienced those issues and i use wifi at the house due to me being on the fringe of cellular service. i also use BT at the same time... not always but i do use both, and the only thing i have noticed is the phone will still charging but that is exactly what the phone/battery is designed to do so thats not a bug and i dont think you are experiencing a bug..more likely just the results form the device getting hot...
not much you can do other than to keep the screen off when you can and try and keep the device cool...
Click to expand...
Click to collapse
I do understand that this is to be expected with that much going on. However, I'm on my 2nd touch pro because the first got so hot it wouldn't charge, not only with wifi use but also long telephone conversations. My current TP they sent me gets hot, but not THAT hot, and has never stopped charging. Some of the phones are simply better built than others at this point. The quality control over at HTC is really missing the mark.
There are a couple threads over at PPCGEEKS about this issue.
That being said, I love my TP and look forward to great use out of this baby.
i hear you but when Li-ION batteries get too hot they will stop charging. thats not a BUG but a SAFETY FEATURE. if your current device has not yet stopped charging then the battery has not gotten so hot as to make it unstable. i also agree some phones are built better than others--thats the cost of mass production.. cars (lemon law anyone?) and other items that arer mass produced folow the same suit....
marctronixx said:
i hear you but when Li-ION batteries get too hot they will stop charging. thats not a BUG but a SAFETY FEATURE. if your current device has not yet stopped charging then the battery has not gotten so hot as to make it unstable. i also agree some phones are built better than others--thats the cost of mass production.. cars (lemon law anyone?) and other items that arer mass produced folow the same suit....
Click to expand...
Click to collapse
It's not the battery getting to hot, the battery stays cool. It is the actual physical device over heating from the radio in the top portion of the phone. The phone itself overheats not the battery and it stops charging as well starts flaking on its wifi and BT capability's.
the electronics in the phone and baattery have thermistors that register the temps. if the environment AROUND the battery is past a certain temp level, all charging stops. again this is a part of the setup of devices that use Li-ION. if the device continued to get hot and continued to charge/maintain the battery power level, that could cause sreious issues if nothing is done about it.
again, sir, that is NO bug. its a shame the phone is so tiny--this makes it difficult for the heat to go anywhere--but keeping the keyboard open could help somewhat..
not trying to bust ya bro.. just pointing out some information...
marctronixx said:
the electronics in the phone and baattery have thermistors that register the temps. if the environment AROUND the battery is past a certain temp level, all charging stops. again this is a part of the setup of devices that use Li-ION. if the device continued to get hot and continued to charge/maintain the battery power level, that could cause sreious issues if nothing is done about it.
again, sir, that is NO bug. its a shame the phone is so tiny--this makes it difficult for the heat to go anywhere--but keeping the keyboard open could help somewhat..
not trying to bust ya bro.. just pointing out some information...
Click to expand...
Click to collapse
Yeah, the safety feature that kicks in with charging the battery isn't a bad thing at all. Annoying, yes.
For what its worth I have done a little reading and this isn't just a TP issue. I think any phone with that much under the hood and being that small is going to have this issue, for now anyway.
Check out what people are saying about the G1 being hot
http://forums.tmonews.com/index.php?topic=4109.0
cforster,
i have always said that--re: the phone is so tiny with all thats going on inside that the heat has no where to go.
i remember overclocking on a pentium 3 400mhz to about 700mhz, that thing took a HUGE heatsink, so then i think my phone has a 528mhz cpu in it, and it probably doesnt use a heatsink at all, probably just a single layer of aluminum to spread the heat so i can't complain...my phone gets hot when wifi and gps run while im driving, i wish it wouldnt stop charging but it does, i just have to hold it in front of my a/c vents for a while and the charging re-starts where it left off
Guys, i've seen this happening even with my iPhone. When i put it in the car stand and the charger is plugged it will stop charging after a while because i have hot air from the vent blowing on it.
Any phone with a Li-ion battery in it will have such a fail safe mechanism cause you REALLY don't want that bat the catch on fire.. The industry as a whole has already had plenty of problems with Li-Ion batteries..
Adi
Shame to.. because I would use the wifi all day at work if I could keep it cool.. best thing I have come up with is a small ziplock and putting ice in it and setting the phone on top of it.. leaving the keyboard out doesnt help..
Super noob here. brand newe to all things flash Rom and what not. This HD2 will be my first phone purchased for the purpose of modding however...
After doing a search for the words heat and hot I was not able to find much, and the wiki is down
So my first post is has anyone ran into the isse of the LED blinking green and orange and slow to no charge while plugged into the wall? To the point where it no longer charges?
I work in tech support and ive never seen anything like it outside of my gateway laptop.
I was running the stock ROM no mods yet outside of the Android mod that is being developed. i have master reset the thing easliy 10+ times in the few days ive had it though im not aware of constant reseting having a negative effect.
Basically on my way home while sitting in my console in the car I went to use it and noticed it was warm past comfortable warm. I had not used it for extended periods like hours of browsing wifi calls or using the phone hard.
I went to charge it 20 min later and it got really hot again after only being on the charger for 15-20 min and had only charged up to %15 from %13.
Took out everything let it sit overnight same thing the next day, tried a new battery and charger ( even though the battery was barely warm it is hot all along the bottom half on the back and going up the sides) and still had the same problem taking hour or 2 to charge 2-5 % and staying very hot with no use.
Im at a loss as to what to think any ideas?
tmotechsupport said:
Super noob here. brand newe to all things flash Rom and what not. This HD2 will be my first phone purchased for the purpose of modding however...
After doing a search for the words heat and hot I was not able to find much, and the wiki is down
So my first post is has anyone ran into the isse of the LED blinking green and orange and slow to no charge while plugged into the wall? To the point where it no longer charges?
I work in tech support and ive never seen anything like it outside of my gateway laptop.
I was running the stock ROM no mods yet outside of the Android mod that is being developed. i have master reset the thing easliy 10+ times in the few days ive had it though im not aware of constant reseting having a negative effect.
Basically on my way home while sitting in my console in the car I went to use it and noticed it was warm past comfortable warm. I had not used it for extended periods like hours of browsing wifi calls or using the phone hard.
I went to charge it 20 min later and it got really hot again after only being on the charger for 15-20 min and had only charged up to %15 from %13.
Took out everything let it sit overnight same thing the next day, tried a new battery and charger ( even though the battery was barely warm it is hot all along the bottom half on the back and going up the sides) and still had the same problem taking hour or 2 to charge 2-5 % and staying very hot with no use.
Im at a loss as to what to think any ideas?
Click to expand...
Click to collapse
Heat will cause what you are seeing, but also check and make sure that one of your battery pins is not bent, seems to be a common problem ..
Also have seen a few people that their battery was just bad , and they had to get a new one shipped in .....
tmotechsupport said:
Super noob here. brand newe to all things flash Rom and what not. This HD2 will be my first phone purchased for the purpose of modding however...
After doing a search for the words heat and hot I was not able to find much, and the wiki is down
So my first post is has anyone ran into the isse of the LED blinking green and orange and slow to no charge while plugged into the wall? To the point where it no longer charges?
I work in tech support and ive never seen anything like it outside of my gateway laptop.
I was running the stock ROM no mods yet outside of the Android mod that is being developed. i have master reset the thing easliy 10+ times in the few days ive had it though im not aware of constant reseting having a negative effect.
Basically on my way home while sitting in my console in the car I went to use it and noticed it was warm past comfortable warm. I had not used it for extended periods like hours of browsing wifi calls or using the phone hard.
I went to charge it 20 min later and it got really hot again after only being on the charger for 15-20 min and had only charged up to %15 from %13.
Took out everything let it sit overnight same thing the next day, tried a new battery and charger ( even though the battery was barely warm it is hot all along the bottom half on the back and going up the sides) and still had the same problem taking hour or 2 to charge 2-5 % and staying very hot with no use.
Im at a loss as to what to think any ideas?
Click to expand...
Click to collapse
I would task29, re-flash and try again....might be a bad download. Also...you work in customer service at Tmo?.......I might be interested in talking to you
M_T_M said:
I would task29, re-flash and try again....might be a bad download. Also...you work in customer service at Tmo?.......I might be interested in talking to you
Click to expand...
Click to collapse
Sure cant make any promises but Ill be happy to answer any question I can. I work in Teir 3 PDA support so all of my knowledge is tech based. Ill look up the task29 stuff Im not too familiar with that.
since you have already tried a different battery, and if the pins aren't bent, then its likely to be the phones charging circuits. get it warranty replaced.
watcher64 said:
Heat will cause what you are seeing, but also check and make sure that one of your battery pins is not bent, seems to be a common problem ..
Also have seen a few people that their battery was just bad , and they had to get a new one shipped in .....
Click to expand...
Click to collapse
I checked and didnt see it any bent pins they spring out just fine when removing the battery and apon inspection seem to be fine. One of the 1st things was for me to try a battery in hopes that it was that simple but to no avail
More information for those that care. The battery has been out now for a full 24 along with the sim.
I got home today and put the battery back in no sim memory card stil in. After being on for 8 min the back is far beyond warm.
The memory card is not recognized and I am certain it was before. This is getting weirder and weirder.
I wonder if it has anything to do with me trying to run the android mod off of a 2GB card that im sure was a class 2 and below, then master resetting it and going back to the 16GB that came with it?
More to come as i try new things.
Now the high temperatures in Austria cause the same problems on my HD2 when navigating in my car. HD2 after 2-5 minutes blinks orange-green (no loading) and after maximum 10-15 minutes crashes and at home too (my little office room has no AC, is in direct sunlight and room temp is over 30°C.
Unfortunately I have to rely on phone, email and office-functions and on navi-function for my upcoming vacation. No solution to place the HD2 in AC-stream in my car with this stupid original HTC-Car-Navi-Holder, in the office I have to put it in the fridge before to get it recharged.
When driving in the heat of noon I don´t even have to switch it on, just mounting into the loading-cradle is enough to make the HD2 crash after 10-15 minutes, only 3G on, nothing else (no BT, WiFi, HSPA, no app running etc.)
Until now I was quite satisfied with the HD2, had no crashes or malfunctions so far, but now I am really fed up with this piece of sh.. and I don´t think there will be a hardware or software-solution (except swichting it off) since the HD2 is malconstructed. And it IS correlated with ambient temps since it started to happen only when ambient temp is higher than 30 °C. When I am in a AC-room everything woks normal again.
i think i figured it out! i took out the sd and used the phone for 20 min or so. the heat gradually went away and its no longer getting hot. i am currently posting from the hd2 with a standard 2gb card inserted and will test my 8 and 16gnarled card today.
there is an issue with certain sd cards not being "officially supported"....
I read a post on here earlier from somebody saying that their 16gb card was causing their battery to drain fully in a matter of hours because audio manager was constantly working through numerous gb's of music on the card.........
may be completely unrelated to your problem but since you mentioned the card I thought Id chip that in..........
Hope you find a solution.....
This started earlier in the week. I think I loaded the Free Monopoly, Contract killer and Text Plus in the morning when it started. I'm thinking this was Tuesday or Wednesday morning after Christmas.
At the Time I immediately killed and uninstalled all three of the recent app additions. This did not appear to resolve the issue.
Symptoms
Screen would not remain off for more than a few minutes without turning itself back on again. Full screen wakes.
Occasionally and without warning the phone would completely turn itself off, requiring the very long power button press to turn on again (was a full power-down).
Since this has started I decided to upgrade to the latest unamed rom.
This does not appear to have helped anything, although the frequency may have been reduced. I don't think this is related to the ROM since the issue survived the factory reset / wipe / rom change.
Questions
Are there any internal logs that may help to point me in the right direction?
If so, where / how can I view them?
I'm seeing a RILJ dialer something under Partial wakelocks in BBS.
I see this as [p]_RILJ under Kernal wakelocks as well. Any Idea what this is?
I admit, I was getting a bit silly with the quantity of Apps I had loaded and still running well at the time. Amazed the phone was still going very strong with no issues at all. I'm trimming this back on the new rom.
Any help would be greatly appreciated.
Random Illumination Wakes and sleep crashes.
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
iqak said:
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
Click to expand...
Click to collapse
These random screen wakes, particularly with the car mode activations, are what I was seeing when my usb port on the device failed. there are several threads in the general and QA forums regarding usb failures, you might want to dig around in there to see if other behavior is similar. I think one poster mentioned cleaning out the USB port with alcohol and a small paint brush. I had tried doing the same with canned air, but that did not help me. I ended up with a warranty replacement device.
Sent from my SGH-I777 using XDA App
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
Your phone has a 1 year hardware warranty. Talk to Best Buy, and force them to give you a replacement. I did that with AT&T, not putting it on the phone insurance, but the phone's warranty that came with it, for free.
Backup your apps using a tool like ROM Toolbox from the market (it's my favorite). When you restore your phone, all apps that AREN'T sideloaded will come back with the last Google Sync you made, so sync now. If you're sure, 100% that it's hardware and not software, make a backup via CWM and ignore all previous instructions, but if you're like me, you'll want a fresh restart with the ability to axe all the apps you don't use on a clean ROM.
When backing up all non-sideloaded apps, Google does it for you, use a backup program from the market to ONLY backup your sideloaded apps.
HUGE ADDENDUM:
READ THIS. Alright, before taking it back to Best Buy, flash Entropy's "Back To Stock" ROM and kernel. If you don't, you're done. Warranty voided. If they are intelligent and check the flashcounter, and see you tripped it, but you're on a stock ROM, you can talk your way outta it. Try thinking of something before you go in. The excuse I will use if ever needed is I was clueless about why my phone was ****ing up, so my friend who said he could fix it took my phone for a day and temporarily fixed it, and it worked alright for a couple days before the issue came back. So you can claim ignorance IF NEEDED, but most of the time they don't check. Just be sure to have an answer for if they do.
Sent from my SAMSUNG-SGH-I777 using xda premium
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
iqak said:
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
Click to expand...
Click to collapse
As long as you used a root method that should not have increased the counter, I think you can mobile Odin back to stock unrooted to prep for warranty return.
Sent from my SGH-I777 using XDA App
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
iqak said:
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
Click to expand...
Click to collapse
I got the "try a different battery" story too. Conveniently my wife also has the I777 as well, so tried hers. No joy for me. After that, rma was approved. Good luck!
Sent from my SGH-I777 using XDA App
It ain't the battery man. The symptoms you described fit perfectly with a fried micro usb port.
If you haven't set the flashcounter off, and your phone has the AT&T boot logo, then you're good to go as far as exchanging it goes. DO IT UNDER WARRANTY AND NOT INSURANCE. This is the **** quality of the usb connecter, not user caused.
Sent from my SAMSUNG-SGH-I777 using xda premium
I doubt it too, since the original event involved the AM unplugging from the charger. I always check the Next Amazon app, 1st thing.
I can honestly say that:
The phone has absolutely never been dropped.
The USB cable nor port has never been stressed, tweaked nor twisted.
Never used the phone with the cable attached.
Neither the phone nor the Taurus gunmetal case have a single scratch.
The phone has never been close to water, save for the obligatory post shower, AM, moist towel screen wipe (ok.... too much info).
I think I had 137 apps on this thing until the 1st event last week. In those original two months I've had maybe 5 force closes or other events. The force is definitely strong in this one!
I hope they forget the "new" battery when the time comes for the full swap?
As always, thanks for everyones help. I'll post this through beyond conclusion for the rest of us.
Definitely the USB port is screwed. I'm on my third phone cuz of this issue. First guy at best buy said it was probably because I wasn't using stock launcher. Whatever. Second replacement was easier, just a young girl who never even looked at my phone, and just gave me a new one. I did go to a different best buy second time to avoid possibly getting another phone from a bad batch. I've posted on other threads on this issue about the fact that this problem might be caused by the lack of a cover over the USB port. Maybe i'm wrong, but it seems to easy for junk to get in there. If you can't flash back to stock via computer, you can try mobile Odin, however I ended up soft bricking my phone trying to run the stock Odin one click via drop box through mobile Odin. Don't know if file didn't completely DL through drop box, but I couldn't fix soft brick since I couldn't connect phone to comp using the USB port. Long story short, my advice, flash stock while you still can, and keep it that way cuz the problem most likely won't go away.
Sent from my SAMSUNG-SGH-I777 using XDA App
Additional info:
I performed a factory data reset (from the settings screen) prior to re-loading the unbrick/return to stock ROM. Also wiped all three memory areas prior to the rom.
Last night the Driving mode Icon and V-Lingo kept popping back up as if I were connected to a car adapter. I have no use for either as I have no car adapter yet (was at home). No cable was attached at the time and the phone was sleeping. This occurred a half dozen times or so.
I also randomly receive the USB connected icon despite having nothing connected to the phone. Says MTP-Initialization.
Odin 3 worked yesterday without any issue. Droid explorer also appears to work but Kies has refused to connect since the event, even with the New years update. The Win7 pc randomly recognizes the phone. Sometimes it's ok, but mostly it does not show up at all with the pc saying "USB device not recognized...".
With USB Debugging turned on, Kies says:
"Reconnect the device in Samsung Kies (PC Studio) mode.Current mode not supported by Kies."
I switched USB debugging off 1st thing this morning and it looks like Kies USB is working ok now.
Kies Air works like a champ.
Still think the USB Port is dorked. Probably the USB controller chip as I don't think I have any physical looseness. I really wish USB connectors were longer and deeper with screwed attachments to the motherboard in addition to the soldering.
Correct me if I am wrong here, but I thought that the "Driving / V-Lingo Mode" is Hardware triggered and it is not possible to trigger this mode with any software. At least that is the impression I got by reading the car cable connection cable discussions.
More fuel for the bad USB port fire?
Since the multiple wipes and return to stock, I do not think I've had an event from sleeping to hard crash / reboot required.
Still having wake-ups and spurious driving mode activation's both plugged in and unplugged. This may or may not be accompanied by the V-Lingo, terms prompt.
Prior to going back when the replacement battery fails to improve things....
Can I kill / Delete everything on the phones internal SD memory?
Not thinking,.. I still had the Titanium Backup directory along with Clockwork Mod etc. still on the phone when I brought the phone to the service center. Had they checked the phone directory, I could have lost warranty, etc.
Any other directories I should look for?
Just Realized I had not stated my Hardware Level.
Model: SAMSUNG-SGH-I777
Android Version: 2.3.6
Baseband Version: I777UCKK6
Kernel: 2.6.35.7
Build No. GINGERBREAD.UCKK6
Still getting spurious wakes with the USB port thinking:
It's connected to a PC.
It's connected to the car
or V-Lingo launches thinking I'm about to take a trip.
All of these occur with nothing connected at all, and typically the phone is sleeping. Still have not had a repeat Hard crash since the wipes and return to stock.
Do we have enough of a known hardware history here to know / avoid certain builds?
No. Not much effort has been put into figuring the faulty USB port out. Entropy and I even hashed it out in Q&A, both of us thinking it might have been the software. Truth is, you'll probably find more info in the international SGS II community than here, as more were sold, and our SGH I777 was discontinued only a month or two after being brought to the market.
Because it hasn't been reported on much, no one has thought to start observing the hardware for faults. You should consider doing so - I can tell you some information on my phone model later, after I remove the battery and such. Maybe shoot GTX or Entropy a PM to ask them for tips on identifying different hardware models and state why you're interested. As I said, I'll post my info on my new replacement, and observe it to see if the same problem occurs as it did in the last one.
Sent from my SAMSUNG-SGH-I777 using xda premium
Here's a link to the thread I started when mine went tango uniform:
http://forum.xda-developers.com/showthread.php?t=1369647
I mentioned at one point about looking at device serial numbers to attempt to track bad hardware, but I'm not sure if that info is safe to post online when not coupled with device imei. I would think it is safe, but not sure.
Unfortunately I don't know if I can track down the info on my defective phone now, since it has been gone for several weeks.
Also: I was under the impression that the i777 had in fact NOT been discontinued, only not stocked in COR stores in LTE markets. I'd be interested in documentation on the discontinuation if you can provide it...
Sent from my SGH-I777 using XDA App
Wow, your thread has quite a few similarities.
With the exception of the ROM selections, the device responses appear to mimic my own dead on. I was on "update-unnamed-v1.0.4-full" when the issue reared its head. Jumped to v2.0.1 to see if it helped, but again, I seriously doubt this issue is ROM related.
I'm still waiting for the "overnight-ed" battery.
I expect it will arrive tomorrow. With any luck I can grab it from home at lunch and charge it at the office. Put an effort into trying it at least.
That pushes my eventual return out till Wednesday evening / Thursday morning. I'll be sure to get the serial number data from it before it goes back.
Would it be insecure of me to post the old serial number data after the exchange?
I'm wondering if charging device, cable or PC could have had something to do with the failure. Pretty sure the cable was stock, but the plug may have been a logitech. This arrangement had been used nightly since launch date, so I doubt it.
Electronic chips can do some funny things. I'm fairly certain the port itself is still firmly attached.
As always, thanks for everybody's help.
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
All we know is you have an at&t phone. What have you done to it?
same problem with Samsung Galaxy Note
Hi there everyone, i'm having the exact the same problem and my galaxy note is acting just like that- weird !!
About two months ago I updated to ICS and after that no issues, only once did it not charge as it was supposed to until i turned it off, removed the battery and put it back in.
Only now has it been charging like explained above -- the charging process as well as battery indications would be very inconsistent -- that is to say, it would charge for some time and then stop unexpectedly, whether turned on or off during the process.
Also, recently my PC would not recognize the phone on Windows 7 anymore, whereas before that it had been recognized seamlessly.
I've been using my galaxy note for about 8 months now, as well as about 2 months on ICS, and only now has there been this persistent issue.
Also, I did not use it inappropriately, rather with extreme care. I also got a phone case and have been using orginal software and hardware only, so the phone has been properly handled.
However, I have been using it pretty much, so it might be "wear and tear" in terms of battery usage, even more so, because it's been regularly charging and discharging in the car or at home, at the same time. Still, what surprises me is that my PC would not recognize it anymore even when it's turned on. Then, at times it would also go to "car mode", although it is not connected to the car dock. These issues have come up just now, as well, so i can imagine it might be a software or even port-related issue.
Unfortunately, at this moment I cannot take it to the store i bought it from to have them check the phone, so that's why I'm trying to figure out the problem myself. After all, if it's software or battery-related i might be able to fix it without having it replaced.
The phone is not branded and free to use with any carrier.
@ Face of Boe:
Did you go to the store then and have it replaced or was it in fact the battery, or did they (you) fix the problem otherwise?
Any help would be highly appreciated.
Chris
Try your preferred mobile repair shop first.
Face Of Boe said:
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
Click to expand...
Click to collapse
I had this exact same problem a couple weeks ago...it all started one day at work when I had my phone plugged in (as I usually did if it was in one place for more than 5 minutes), but after turning on my screen for the the first time in an hour or so, I noticed that it hadn't charged at all! The indicator at the top didn't even show that it was plugged in.
Figuring it was just some kind of little glitch, I unplugged it, blew inside the charge port as well as the cable (old Nintendo habits die hard lol). Well as I went to plug it back in, I realized that NOW the indicator showed it was "charging", and my phone had gotten super hot in just the 30ish seconds it took me to blow the port and cable (heh.)
So obviously I freaked out and immediately shut it down, pulled the back, and removed the battery to let the two pieces calm down and make nice - before ultimately putting it back together and booting up after 15 minutes or so.
So the good news was that the "reverse charge" issue was gone...but the bad news was, the charge activity started acting literally word-for-word like your girlfriend's. Intermittent charging when it was sitting still, not charging at all for a period of time, losing more battery than it was gaining while it was plugged in and the screen was OFF...so yeah, it sucked. I did notice that I could push the cord back while it was plugged in and it would stay charging, but obviously I can't sit in one spot holding my phone for 5 hours a day - and that stopped working after a few tries anyway.
I spent countless hours on the internet, googling different phrases to try and find similar instances of this happening - but to no avail. Everyone's story was just a little different...and pretty much everything I found outside of XDA* was written by people over in England who dropped their N7000 in the snow, causing the charge port to be corroded. The conclusion from everything else I found regarding this issue for the i717 was essentially always "the only way you can fix this is to get a new phone, but you're screwed because this glitch causes the phone to look like it has water damage and therefore renders it ineligible for manufacturer warranty claim or even insurance claims".
To make matters worse, not only was my phone effectively unchargeable, but it was discharging at an absolutely absurd rate. I'm talking approximately 20% every TEN MINUTES!
So I got desperate (it's Sunday by now)...all of the cell phone repair places were closed where I live, but I was able to do some searching and found this guy that was surprisingly available at the AT&T store closest to my house. That kept me alive until Monday, when I was able to take it in to the guy who I've been going to ever since the iPhone days (he is FANTASTIC). So he looks at it, takes it apart, and in about 5 minutes he tells me that the small little strip where my charge port attaches to the mother board (or whatever) had a lot of cracks running across it that were causing it to short-out. He said that it's a very common problem with the AT&T Galaxy Note, I guess due to them using a pretty cheap part in that regard. This obviously explained the intermittent charging, the brief "reverse charge", and even the battery drain (if the motherboard was shorting out).
So what did he do?
Replaced the little strip that connects the charge port to the motherboard...took him half an hour...cost me $25. Advised me that, when I plug my phone in from now on, to try as hard as possible to keep the phone still and not move it around. So at least in my case, it was NOT the battery. If you'd rather be cautious and not take the phone into a store if you can avoid it, you can probably get a replacement battery online for just a few bucks and at least eliminate that.
So the moral of the story is: DO NOT try to take the phone in to AT&T store or deal with your warranty/insurance until you take it in to a decent repair place and have them take a look at it.
Hopefully this helps...I'm sure you are wanting (like I was) a software solution, but it is what it is. And just curious, did your girlfriend have any similar "reverse-charge" instances like I described above?
tl;dr: The problem is the charging port, not the battery. Should be an easy and inexpensive (<$50) fix at a legitimate cell phone repair location.
*The silver lining in this whole thing was that it caused me to stumble upon this forum...so I went from stock ROM, stock everything (before my charge port issue) to having flashed about one ROM per day over the last 5 days because I've been so interested in the entire world of customization that I only discovered after seeing a thread with "Gubment Cheeze" in the title (who WOULDN'T at least look at that to see what's up??) here on XDA and starting to read. I've been a 24/7 lurker ever since
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
chris110284 said:
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
Click to expand...
Click to collapse
While I agree that taking it to a repair place should only be reserved for desperate/time sensitive situations, the only reason I chose that route over going through AT&T or an insurance company was that, from everything I'd read, the symptoms alone would likely cause them to assume water damage - thus rendering the same scenario as if the 3rd party repair voided the warranty.
Im having the same problem with myGalaxy S3 today, random intermittent charging..
I Just took off the back cover a few minutes ago and found a little glob of water sitting above the charging port!! Aaah!!
Don't know how it got there, but going to let her dry out and see if it resolves itself.
info:
rooted S3 i9300
2 months old
ROM: Complex-D 2.1.3
Getting random freezes on this ROMfor a few days also, so going to flash a new rom and see if the problem persists
Is it me, or is this a retardly common issue with i717s? I've had this same issue twice. I replaced the charger flex board when I bought the phone in the first place. And now it hasn't been a month and the flex board seems like it's out again.
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Sent from my SAMSUNG-SGH-I717 using xda premium
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
Agreed .....and another thought comes to mind..
Non-OEM charger tips, especially car dock chargers and desk chargers have port tips using different material thicknesses.
I am speculating here, but it's likely that the off sizing would produce intermittent charging problems or damage to the device.
Of course, the overcharging effect would certainly account for rapid flex cable burnouts.
Without the cables and a micrometer, impossible to know for sure.
OEM is certainly preferable....g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
srkrono said:
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Click to expand...
Click to collapse
I did the same about a month ago, when I got the phone. Now it's out again.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
I didn't know this was anything more than a myth. Though, I'm not sure this is my problem. I can charge the phone - for now - by putting the phone on my bedside table and putting a small weight along the length of the cable so it holds the jack at an angle against the port.
I know I'm gonna get flamed for that last statement.
Hi all,
Please let me know if any of you have had a similar experience or know of a way to fix these issues permanently short of getting a new phone? I can't afford to get a new one, especially since I need this soon for a trip and I don't have the time. All the other services work fine, it's just really annoying because I use the GPS often and it's inconvenient when I don't know when I can actually use my phone at all
I've owned and used an HTC Rezound without trouble for the past two years and now, suddenly, I'm having a couple major issues. First, the USB port on the phone has a loose connection (it's an extmicro usb for whatever reason). I know because it would not charge the phone unless I jiggle the male end around until the amber light showed up and even then, it would occasionally drain in stead of charge the battery. It has nothing to do with how clean the port is either because I cleaned it already and it did improve slightly. After I've been dealing with this for a couple days (I've gotten it to charge up the phone to be useful most of the time), the GPS started to have trouble connecting. At first it was ok after I turned the switch off then on, but then the day after it never found any signal. I mean leaving it on for hours never getting a signal from anything in places where it used to lock on very quickly. I've tried restarting, turning off any other GPS services (google's and verizon's), clearing google map cache, uninstalling google maps, clearing the (apparently nonexistant) A-GPS cache, downloading GPS status, and tightening the screws on the inside cover (I know that fix is not for this phone, but it was worth a shot), and combinations thereof.
thanks in advance for any help you guys could provide,
-TZ
My boss had the issue with charging port. It was a loose connection on the board, if you are comfortable, use a tiny bit of solder to strengthen the connection again. That fixed it for him. Another fix is utilize the expanded wireless charging option (have to buy the special connector to have it work).
Another fix is buy the laza batteries and external battery charger, I Did that to make less stress on the charging port. I got two OEM size 1590mah batteries and charger for $20 off Amazon. Once one goes down below ~30% I switch to the other battery. The external charger takes about 3-4hrs to fully charge a near dead 1590 battery.
Sent from my dlx using xda app-developers app
Thank you, Uzephi, I'll try fixing the connection. Also, I swapped batteries with another working rezound and my phone turned on with the charged one, but the other phone wouldn't take a charge. So that might mean the battery is dead. I'm ordering a new battery just to make sure it's not that too, but I feel like the port is majorly at fault. It doesn't make sense that the battery's health would depend on the position of the charging port.
I'm still puzzled about the GPS, though.
Ok... so I opened up the phone and tried finding a loose connection with a voltmeter/ohmmeter, but it appears the the problem is inside the housing of the usb port. I can't get in there easily without breaking stuff, at least to my knowledge. Does anybody have some suggestions? Uzephi, where exactly did your boss do the soldering? Even if I were to solder the outside connections, they are so close together it is easy to make a short.
Thanks again.
We have a mobile phone repair shop down the street, they soldered the connection for us
Sent from my dlx using xda app-developers app
I had the same problem with the charging port. Started just like you said and eventually it went out completely. No longer charges at all. Now having to use external charger and swap batteries all the time. Really sucks (for me and the rom). Tried to find someway or someone to replace it but no one would touch it. Apparently Htc didn't figure in the fact that they're charging port wouldn't hold up and made it near impossible to repair. Sorry, i know this doesn't help but just wanted to share my similar experience with the battery. Sort of a, abandon all hope, situation.
On the Rezound, the USB charging port is replaceable. The terminals slide into a connector, and then the tabs on the USB assembly are soldered to the board. Not really hard to replace if you are know how. I believe you can find a youtube video on the replacement. Best way to remove the broken port is using a small tip on a heat gun applying no more heat then necessary so that the solder tabs on the board are not loosened. Part:
http://www.ebay.com/itm/New-OEM-HTC...e_Replacement_Parts_Tools&hash=item35ca3c2f15
Your problem with the GPS is probably the same as mine. Google pushed out a new maps program that got rid of the Navigation shortcut. The new Navigation works altogether different now. You have to get into Maps to get to Navigation. Honestly, I could not even get it to work, so I and many other people have gone into settings and removed the updates from the Maps program. It now works the old way, but all of the updates that made Maps and Navigation stable are now gone. Now it is a pain in the butt because it takes forever for the GPS to find a signal, and sometime it does not.
I have been going to look on the forum to see if anyone has a way to go back to the Maps/with Navigation before Google screwed it all up.
I have the charging port issue. My workaround was to buy the wireless charging back from Verizon ($40 - 25% corporate discount for me = $30) and a Qi wireless charging plate (which goes for pretty cheap these days). That setup has worked quite well for me.
For the GPS issues, make sure you're on the latest firmware. I used to have the GPS drop out all the time on older firmware versions, but with the latest global OTA I have no complaints.
All of these suggestions are great, thank you.
I did end up getting an external battery charger, but I tried re-soldering the connections to the motherboard first, as I noticed under a microscope that the connections were almost free-floating. The soldering worked like a charm, but the real issue was that the housing had become loose enough to put strain on the connections. So, after a while of the port working again, it started the breakdown cycle again. By then, I had tried finding port replacements, but I could only find bulk orders of the things, costing much more than a $10 external charger + extra battery.
As for the GPS, I tried downloading a GPS assist and if I use that before I turn on the GPS, I get much better results. It's still flaky, but usable. I have a feeling it is as you said, t5800512, google messing around too much, because the device itself (even now) can easily get a cold-start lock in under 3 seconds.