Related
Ok quick run down of what I done so far.
Received phone on Thursday at work. Phone was locked to Orange UK
I came here and found out how to get unlock code ([email protected]) :-D
So while I waited for the unlock code to come through I thought I would change the rom.
I flashed the phone with the rom from the following post.
[ROM][ENG] TG01/T01A Debranded UK + Manila Sense 2.5 v0.011 (14/04/2010) More RAM!!
Flash went fine.
I just got my unlock code so inserted my sim (02 UK).
My problem is I have no unlock request and the attenna icon constantly has 3 dots animating after it and when I click it, it says "searching..."
Any ideas?
Gaz25 said:
Ok quick run down of what I done so far.
Received phone on Thursday at work. Phone was locked to Orange UK
I came here and found out how to get unlock code ([email protected]) :-D
So while I waited for the unlock code to come through I thought I would change the rom.
I flashed the phone with the rom from the following post.
[ROM][ENG] TG01/T01A Debranded UK + Manila Sense 2.5 v0.011 (14/04/2010) More RAM!!
Flash went fine.
I just got my unlock code so inserted my sim (02 UK).
My problem is I have no unlock request and the attenna icon constantly has 3 dots animating after it and when I click it, it says "searching..."
Any ideas?
Click to expand...
Click to collapse
Where did you buy it? I think you have the same problem as other guys. But lets check first. Try to put other sim cards and let see what hapening.
I got off someone on ebay. Came with all original box etc...
I will try with another sim.
Gaz25 said:
I got off someone on ebay. Came with all original box etc...
I will try with another sim.
Click to expand...
Click to collapse
Tell me wen you tried an other sim card and whats happening and try to flash original ROM not modified one.
I been trying to find original rom but can't find one anywhere. Any pointers? :-D
Gaz25 said:
I been trying to find original rom but can't find one anywhere. Any pointers? :-D
Click to expand...
Click to collapse
This will give you the original ROM (Orange branded (unless you use the Italian one!!)), but you'll need your IMEI to download.
Will it still work even though I have windows 6.5 installed?
Gaz25 said:
Will it still work even though I have windows 6.5 installed?
Click to expand...
Click to collapse
http://www.toshiba-europe.com/mobil...te&WCE=&WCU=;LANG=1;PID=84;TYP=13;PNT=0;SEC=3
That is the official site and you can chose one of them. There are fr,en,it,sp and gr languages.
Just need your IMEI to download it.
Your work but have modified internal registers. So I am not sure if coming from there your problem or because the ex owner did something with the radio. I have
post that I say, you can put more than 3 times your unlocking code, but I don't know how many times you can put it. May be 10 or 100 or ~ times, now buddy know exactly. Personally I put it something like 15 times but I am not sure. If it is completely locked and the ex owner block the radio. Solution is to use orange sim card, turbo sim (I don't like it) or call orange and see what they say. Just need to try everything before.
But before that I told you lets try.
1 Put original ROM and see if then you have the unlocking msg with your card or other different than orange or than your original provider. If possible try 2/3 different sim card.
2 If 1 didn't work try to put sim from original provider and see if work.
3 If 1st not work and 2nd work then the problem is with the radio.
4 Need to call your provider to see if they have any solution.
5 If they haven't solution, try turbo sim or use sim from original provider until we find solution how to change the radio.
6 Now we are in ROM test development so may be there we go to have new solution.
Who know ?
Well I downloaded the rom and started the update. Phone rebooted and I got the white screen saying it was downloading something something, can't remember the message but its part of the flashing process.
Anyway this only seem to take about 2mins???. When I did my first flash with the custom rom it took about 10minutes! So then the phone rebooted, back into the phone and nothing has changed! To me it still looks like the same custom rom I had before.
I'm going to try another sim now and will get back to you later.
Cheers for the help so far :-D
Gaz25 said:
Well I downloaded the rom and started the update. Phone rebooted and I got the white screen saying it was downloading something something, can't remember the message but its part of the flashing process.
Anyway this only seem to take about 2mins???. When I did my first flash with the custom rom it took about 10minutes! So then the phone rebooted, back into the phone and nothing has changed! To me it still looks like the same custom rom I had before.
I'm going to try another sim now and will get back to you later.
Cheers for the help so far :-D
Click to expand...
Click to collapse
Wen you flash a custom ROM you can't see difference because is the same just missing some program and change some registers. 90% custom Roms you can see differences is inside the programs. Added or deleted programs. This change if is not good may cause a bugs (errors).For this I told you to change to original Rom. To try things how it come from shop and try find solution.
And wen you try other sim card post all msg you receive. And all steps you doing.
From my experience (my phone is locked to Docomo), If I flash UK original rom and put non-Docomo sim, the phone will show sim locked screen and allow me to enter unlock code while Debranded rom (from arag0n) doesn't.
I got this rom from mr.mike (only for T-01A) but I'm not sure that his original rom is the old 6.5 UK rom or new 6.5 UK rom (voice problem fixed).
sorry bojan6 I think there was some missunderstanding there so i will explain more.
-When i got the phone, it had original rom which had windows 6.1 installed.
-I installed a custom rom which had windows 6.5 and manila sense 2.5. this rom took about 10 minutes to install.
-As you requested I downloaded the rom from toshiba's website. I ran the install and it only seemed to take 2mins to install, alot quicker than the custom rom.
After installing the rom I expected manila to be gone and the 3 stripes menu thing to be back and all the Orange branding to be there but it wasn't it still looked like the custom rom and is debranded.
Any way I tried a t-mobile sim and still the same problem. Put in an orange sim and it worked fine.
ok I think the problem is the rom is not installing right.
I get the following error.
SD downloading failed
Invalid Variant!!!
I thing is the radio problem.How long do you left the sim card try to connect? Did you try before the change other sim card wen it was still with wm 6.1?
Did you try to enter in phone settings ? If in phone settings you receive msg insert Network PUK that mean you have problem with the radio.
Gaz25 said:
ok I think the problem is the rom is not installing right.
I get the following error.
SD downloading failed
Invalid Variant!!!
Click to expand...
Click to collapse
This msg you have wen you try to install not original rom in phone. Just need to use tg01_sddl+.exe I uplaod it for you.
thanks bojan6 that worked. I can report the phone is now unlocked.
So it would seem that you must have an official rom to unlock the phone.
Gaz25 said:
thanks bojan6 that worked. I can report the phone is now unlocked.
So it would seem that you must have an official rom to unlock the phone.
Click to expand...
Click to collapse
Great news. I am happy you have unlocked your phone.
So now you can change your Rom and play with it.
Any chance of repeating the procedure with another phone ?
Can u suggest the list of roms u've used?
had the same issue, this is what i done
i had the same problem, i flashed my phone with a cooked rom then tried to unlock it and it would not bring up the sim locked screen, i tried for hours and then i thought if i reflashed the phone with the original uk orange rom then this must work??? i flashed the rom and as soon as i put a none orange sim in the unlock request popped up, i then entered my unlock code and the phone unlocked straight away. i then reflashed with a cooked rom from here and all is well, phone unlocked and debranded YERRRRRRRRRR!!!!!!!! anymore advice needed then just PM me, many thanks to this forum and the people who reply to threads...................
I have just bought a tg01 unlocked mobile phone. I was wondering if I should try some of the latest roms that are available on this forum. At the moment I believe the rom on the phone is a cooked version and the details I have found are below.
os version - 5.2.23563 (23563.5.5.0)
manilla version - 2.5.20121412.1
The phone at the moment is prone to the odd lockup for no obvious reason and I cannot connect the tg01 to my laptop that is running windows xp.
I have tried both activesync and mass storage and the phone will not connect but it does get a charge from the usb cable when plugged into my laptop.
If a rom upgrade is a good idea then would my phone remain unlocked after the flash ? I have no actual unlock code because the phone was sold to me in an unlocked state.
Thanks
Good evening,
I am running Stom rom (very good I must say).
I have just got the sim unlock code from orange (wanting to change over to o2) but when I insert the sim card... all it does is search for network (I have going into settings to select O2 from the list)
According to orange when you insert a non orange sim it will promt you for an unlock code... where the heck is it?
If some one could help me that would be fab.
Solved!
nightworker-nn11 said:
Good evening,
I am running Stom rom (very good I must say).
I have just got the sim unlock code from orange (wanting to change over to o2) but when I insert the sim card... all it does is search for network (I have going into settings to select O2 from the list)
According to orange when you insert a non orange sim it will promt you for an unlock code... where the heck is it?
If some one could help me that would be fab.
Click to expand...
Click to collapse
Here it is:
Reflash with (any)stock/original toshiba ROM and everything will be OK(remember to use sddl+ instead of original tosh sddl!).
After sim-unlocking you may reflash with any ROM(at your choice)...
Cheers!
Thanks for that,
I tried to do that but it kept on coming up with
Variant is invalid..
Tried even re flashing some on the older sense roms and it did it with every one
I tried using the SDDL and the TOSH SDDL but where can i find the SDDL+?
Sorry for being a pain lol
Do You ever get the feeling your being a right idiot some days lol
Just answered my Q above about the SDDL+
Kept on putting on the old SDDL.
Way to bang head off wall and wake up!
its working, just hope the unlocking works, fingers crossed
P.s thanks for your help, I would have probably been there all day trying lol
Eureka!
nightworker-nn11 said:
Do You ever get the feeling your being a right idiot some days lol
Just answered my Q above about the SDDL+
Kept on putting on the old SDDL.
Way to bang head off wall and wake up!
its working, just hope the unlocking works, fingers crossed
P.s thanks for your help, I would have probably been there all day trying lol
Click to expand...
Click to collapse
A little more pay attention it's not harming anybody...
It'll work for sure for the right code, believe me!
Cheers
Ok, this is a real noob question but im pretty stuck right now.
Ive successfully flashed roms on the touch diamond in the past, but this is getting the better of me.
My phone was on orange contract. Not sure if that makes any odds, but it wasnt unlocked from that network either.... (which wasnt a problem for me, I intended to use it with Orange anyway).
I flashed:
ROM_TG01_Clone_D2_6.1.21056_WWE.7z to the TG01.
Great. All fires up. But no radio at all. Nada, nothing.
So I downloaded the radio files, did the whole rename to orginal.tsw and changed the radio versions, hoping to find one that worked.
Again, nothing. Just keeps searching constantly for a network and I cant access the network settings for the phone.
So I reflashed back to a standard Orange UK rom in the hope that radio would be restored.
It possibly has, I dont know, because now the phone is locked with "enter sim unlock code". This isnt the standard sim lock code I use on my phone normally. Im guessing its the network unlock code.
I really want to get the HTC feel on the TG01. Tsunagi is perfect, if only I can get the radio working.
Any help please for a noob....
seamanrob said:
Ok, this is a real noob question but im pretty stuck right now.
Ive successfully flashed roms on the touch diamond in the past, but this is getting the better of me.
My phone was on orange contract. Not sure if that makes any odds, but it wasnt unlocked from that network either.... (which wasnt a problem for me, I intended to use it with Orange anyway).
I flashed:
ROM_TG01_Clone_D2_6.1.21056_WWE.7z to the TG01.
Great. All fires up. But no radio at all. Nada, nothing.
So I downloaded the radio files, did the whole rename to orginal.tsw and changed the radio versions, hoping to find one that worked.
Again, nothing. Just keeps searching constantly for a network and I cant access the network settings for the phone.
So I reflashed back to a standard Orange UK rom in the hope that radio would be restored.
It possibly has, I dont know, because now the phone is locked with "enter sim unlock code". This isnt the standard sim lock code I use on my phone normally. Im guessing its the network unlock code.
I really want to get the HTC feel on the TG01. Tsunagi is perfect, if only I can get the radio working.
Any help please for a noob....
Click to expand...
Click to collapse
which radio did you try flashing?
the new ones are built with a new IMGFs structure, which doesnt fit well with the kitchen etc... perhaps a bad flash? dont forget to hard reset after a flash!
seamanrob said:
Ok, this is a real noob question but im pretty stuck right now.
Ive successfully flashed roms on the touch diamond in the past, but this is getting the better of me.
My phone was on orange contract. Not sure if that makes any odds, but it wasnt unlocked from that network either.... (which wasnt a problem for me, I intended to use it with Orange anyway).
I flashed:
ROM_TG01_Clone_D2_6.1.21056_WWE.7z to the TG01.
Great. All fires up. But no radio at all. Nada, nothing.
So I downloaded the radio files, did the whole rename to orginal.tsw and changed the radio versions, hoping to find one that worked.
Again, nothing. Just keeps searching constantly for a network and I cant access the network settings for the phone.
So I reflashed back to a standard Orange UK rom in the hope that radio would be restored.
It possibly has, I dont know, because now the phone is locked with "enter sim unlock code". This isnt the standard sim lock code I use on my phone normally. Im guessing its the network unlock code.
I really want to get the HTC feel on the TG01. Tsunagi is perfect, if only I can get the radio working.
Any help please for a noob....
Click to expand...
Click to collapse
I always had trouble using Miros radio changing kitchen out of the box, so i reverted to using tgtool and the radio file to change radio, doing it manually always seemed to work for me. I successfully changed the radio on that rom to 0321, so i know its possible.
(InsertNameHere) said:
I always had trouble using Miros radio changing kitchen out of the box, so i reverted to using tgtool and the radio file to change radio, doing it manually always seemed to work for me. I successfully changed the radio on that rom to 0321, so i know its possible.
Click to expand...
Click to collapse
Thanks both you guys, but i'm still no better off. Did what you suggested "insertnamehere", but its odd... I get the familiar imgfs signature not found where expected error, do not use....
Is it possible to brick only the radio side of things??? Ive yet to find an OS Rom that has a built in radio that functions at all.... let alone changing it....
Totally confused now.
I will persevere, its actually an old phone my mum is interested in using, but the generic tosh menu is a load of well, tosh, and I thought the HTC variant would be easier for her to get to grips with.
Bloody phones!!
Thanks for the pointers anyway. I will continue....
I would add to that, Ive just tried another ROM that lets me see more info under the "about phone" menu. In software information, Radio version, Protocol version and ROM date are all empty.... makes me think there really is no radio installed....
Would a locked phone do this...? do I need to unlock from orange before attempting a mod?
seamanrob said:
I would add to that, Ive just tried another ROM that lets me see more info under the "about phone" menu. In software information, Radio version, Protocol version and ROM date are all empty.... makes me think there really is no radio installed....
Would a locked phone do this...? do I need to unlock from orange before attempting a mod?
Click to expand...
Click to collapse
This is very strange, makes me think your device has a hardware problem. What happens if you flash back to Orange stock rom and master clear?
Ive reflashed the main orange rom, without the SIM I access the main system no problem, but cant see any networks (since theres no sim)...
With the SIM in I get, "Phone is blocked. Enter password to disable SIM lock."
So I cant tell if theres radio there in any case.
Catch22?
seamanrob said:
Ive reflashed the main orange rom, without the SIM I access the main system no problem, but cant see any networks (since theres no sim)...
With the SIM in I get, "Phone is blocked. Enter password to disable SIM lock."
So I cant tell if theres radio there in any case.
Catch22?
Click to expand...
Click to collapse
Sounds to me like a simlock, unless you put in the right network sim, you won;t get any network until its unlocked.
Yeah, I thought that too. But its an orange phone, orange sim card and I have no idea why its coming up. My last resort is to purchase the unblocking code from orange...
seamanrob said:
Yeah, I thought that too. But its an orange phone, orange sim card and I have no idea why its coming up. My last resort is to purchase the unblocking code from orange...
Click to expand...
Click to collapse
Cheaper is to contact Vitamise.
Send your imei with £10 paypal payment to:
[email protected]
He is very quick, you will have a code within hours.
Hello guys newbie her hope u wonderful people can help me. Sorry i have spend lots of time reading posts. But still cannot work it out. Forgive me
My problem is i have rooted and unlocked my wife's sgs2 which was locked to 3 uk is not recognising my orange uk micro sim, the reason to doing so is we like to swap our phones.
even tho i have unlocked whenever i turn the sgs2 on it pops up the 3 welcome screen.
i am running icecream sandwitch 4.0.3
base band ver. I9100NELP3
Kernel ver [email protected]#3
Bulild no IML74K.XWLP7
Please please any suggestions to get the phone working on orange is really i mean it really appreciated.
Also if u guys need to any more information kindly shout,
Do i need to flash a different rom to get the phone working on different sim? if so do i need a rom with XWLP7 kernel?
Thx a lot in advance and waiting to hear from u brilliant peoples from this site.
Thx
Tony
bigbull_009 said:
even tho i have unlocked whenever i turn the sgs2 on it pops up the 3 welcome screen.
Click to expand...
Click to collapse
Just because it shows the 3 welcome screen doesn't mean it's not unlocked, just branded. If you continue past the welcome screen, are you sure your Orange SIM doesn't work? If so, what method did you use to SIM-unlock it?
Thx a lot for the reply.
Initially i have used Chainfrie's Galaxy S2 sim unlock. but didn't work. Then i have used Helroze's Galaxy_S unlock. After that i pressd *#7465625# it says
Network lock OFF
Network Subset lock OFF
SP Lock OFF
By this way i believe its unlocked. But dont know its really unlocked.
Cheers
Tony
Branded means network branding and add on .
Your is 3 branded
Locked means locked to a network unlocked and it will work on any network .
#
Not recognize sim first question has to be does it reconize any other sim .Second question have you entered the network settings for orange ???
jje
(rails) jjgtssu
Mr jje,
thx a lot for your kind reply.Thx.
I only tried orange sim but no help.
Secondly even if a phone unlocked do i need to add orange network setting? Sorry i didn't know that. Again could u please guide me how can set this up? Please any help will be really appreciated
Regards
Tony
Type in *#06# does your imei number show?
Sent from my GT-I9100 using xda premium
Thx for the reply,
Yes it does show the original IMEI no.
Regards
Tony
By the info youve given already your phone should be unlocked. Will it not make or receive calls or is it just the web that aint working? Does the sim card work in another phone?
Sent from my GT-I9100 using xda premium
Thx for the reply.
no i cannot make any calls with orange sim on sgs2. But this sim works absolutely fine with my iphone.
Kindly let me know anything else u like me to look for.
regards
Tony
Sorry to jump on this thred but noticed the OP had the same kernel, build and baseband numbers as my newly bought S2.
Ive been looking about for the right files to download to root mine but have been puzzled by the right ones to get.
Which are the corect kernel and firmware files I need?
Currently on Three network also looking to unlock and debrand.
Hope you can help
Cheers Lee
bigbull_009 said:
Thx for the reply.
no i cannot make any calls with orange sim on sgs2. But this sim works absolutely fine with my iphone.
Kindly let me know anything else u like me to look for.
regards
Tony
Click to expand...
Click to collapse
Only two possible answers left .
One you have not entered your networks settings or they are wrong .
If you have then phone is not unlocked .
Simple test .
Phone works with original sim = software OK .
Other sim works in another phone = sim ok
Phone works on another network sim after network setting have been entered if not then its not unlocked phone .
jje
thx for all your support. its working now
Hello
i have rooted my phone because i need to use a different sim. Because i was with 3 it wont let me to use a different sim even after rooting and unlocking it.
The only way if u want to use a different sim is to flash a unbranded official uk firmware on it.Because even if u unlocked the phone after rooting all the bloat ware and the fiemware from 3 wont let u use any other sim (i mean in my case.) but make sure u have already backed up the current firmware before flashing a new firmware.
Please use method only if u bold enough to do it. because if u done anything wrong it may void the warranty.Please do all this in your own risk, to overcome this use a jig u can buy from ebay. or goole it or there is lots of information about this in you tube to reset the flash counter
I will explain what i did to my phone
Step1, Rooted my phone using the method described in android authority and firmware xwlp7 which is described on the above site. here is the link for it please copy and paste on your browser then u will see the method how to do it.
http://www.google.co.uk/url?sa=t&rc...xMSnBw&usg=AFQjCNEAJtIUKzYLRTUMggMwJWe2V-SseA
Step 2,Once u have rooted Get the sim unlock apps from Google play, in my case the Chain fires one didn't work, use this app only once, if u use it more than once u r phone may get locked. Then i have tried Helroz's Galaxy_S Unlock and it did worked.You can check this by typing *#7465625# in u r dial pad once the app run and if u r phone is unlocked it will say sim lock 'OFF'.
But at this stage my phone wasn't working with my other orange sim . The reason was the phone was still on 3 uk firmware that's why the phone wont let me to use any other sim. So i need to find a unbranded original firm ware close to XWLP7 which was my original firmware because i don't really want to try any other firm ware.
So i have found that carphone warehouse uk was using XWLP7 firmware in their sgs2 which is same as mine. Because phones from carphone ware house can use any sim i thought this may work with any sim on my phone as well, You can get this from SAMWARE site where u can find all the firmwares for sgs2, new and old. This site is free and only need a registration. Down load it and extract it in to a folder(tar file). Once you are in the site look for the carphone ware house uk's firmware. I hope you are in Ice cream sandwich 4.0.3
Step 3, Before flashing this do a back up of your current firmware just in case if anything goes wrong , u can flash back. U can do that in recovery mode, (Turn your phone off, turn it back on again by pressing volup+home+power) U have options there to back up, once you done the back up of original firmware in the reoverymode
Step 4, Do a factory wipe/ reset
Step 5, Do a cache wipe as well on the recovery mode this will help u to do a fresh start.
Step 6, Tun the phone off again and turn it on back on down load mode( vol down+home+power button)
Step 7, Start odin which you have used to root the phone in step 1 then connect the phone using the usb cable and odin will recognise your phone (yellow colour on the left hand corner of the odin page) Once this is seen on the pda choose the firmware you have downloaded ( carphone ware house oen from SAMWARE) And make sure only reboot and F.reset time and pda are checked,make sure nothig else checked in the odin. Then let it run, this will take few mins and the phone will reboot.
Hope fully this time u don't see any 3 welcome screen, turn it off and try using the 3 sim first, it should work then try any other sim, in my case that was orange it did worked fine including mobile data so you don't have to change the APN settings for each network provider.
Thanks for the xda develpers, android authority and samware for all their hard work in providing lots of information.
Any doubt let me know. Please do not do anything unless you are really comfortable with
Thx
Go to any of the supermarkets and buy a PAYG sim from another network,{around £1.00}, youi don't have to register the sim to see if your phone is unlocked.
{EDIT} I see you said your coming from a iphone.... So that means its a cut down sim {micro-sim} card.
Parhaps it is not seated in the correct position.
Just a thought..
My phone is doing the exact same thing, can anybody help?
Originally on three UK. Got unlocked in a shop. Orange sim card worked fine. Restored to factory defaults to erase phone. Orange sim card no longer works, but phone is showing as unlocked. Every other network sim card works fine.
Its bugging me, took it back to the shop where i got it unlocked and the man said he had never seen anything like it.
Any help would be great. Thanks
Hey guys i just was giving a Lumia 710 and was wondering if there was a fix to a problem im having, the phone keeps saying invalid or no sim, but my sim is in the phone, it is a tmobile phone and so is my sim, it even shows my phone number but dosnt connect to my service or anything... any help?
Hi,
Any baseband error will result in this condition. Have you played with custom roms ?
Maybe you have version mismatch wp7/rex, or baseband is corrupted. Maybe
reflash to the latest version and check.
BR
it was like this before i even unlocked it
can you provide links or any help? im a noob when it comes to wp7
Really a strange problem, if you are using a pincode, remove the pincode and see if that helps, otherwise try another simcard.
Succes,
Rataplan said:
Really a strange problem, if you are using a pincode, remove the pincode and see if that helps, otherwise try another simcard.
Succes,
Click to expand...
Click to collapse
idk about any pin code so i guess im not using one? and i tryed another and nothing
it was like this before i even unlocked it
lbshock said:
it was like this before i even unlocked it
Click to expand...
Click to collapse
???
Just go to a servicecenter and see if they can help you,
Greetz,
Get a new SIM? Clean it ?
*Detection* said:
Get a new SIM? Clean it ?
Click to expand...
Click to collapse
ive tryed another sim and it said t-mobile 4g for about 20 seconds then disconected
symbiiote said:
ive tryed another sim and it said t-mobile 4g for about 20 seconds then disconected
Click to expand...
Click to collapse
Return the phone, sounds faulty
so ive been searching online and i think the phone is being IMEI blocked by tmobile, is there anyway around this?
Dial ##782# and press the call button now you can see if your phone is having a simlock, if yes search the forum.
Greetz,
Rataplan said:
Dial ##782# and press the call button now you can see if your phone is having a simlock, if yes search the forum.
Greetz,
Click to expand...
Click to collapse
when i do that it just says sim error
symbiiote said:
when i do that it just says sim error
Click to expand...
Click to collapse
Okay thanks, there are not much options left.
But we still have two problems, could it be the phone or the sim-card.
About the phone, did you already a factory reset and installed everything again ?
If not, I suggest to try that first.
Can you also tell me more about the sim-card, did you cut the sim-card yourself to fit in the phone, ordered a new sim, using an old one ?
First, if you ordered a new sim-card, just call T-mobile and asked them if you have to activate your sim.
Second, try to put a piece of paper on the sim-card to make it more stable.
For now I'm out of options,
Good luck,