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I don't know what the heck is going on with my HTC HD2, but the reboots are getting quite annoying.
Furthermore i noticed it happens when i utilize the cpu heavily.
Mostly with streaming video or playing games.
Have done multiple hard resets, rom updates and even custom roms but nothing seems to work.
Sometimes my phone even reboots(soft resets) after watching 5 whole seconds of youtube
So even directly after a hard reset the problem persists.
I'm totally confused right now(because i have tried everything i could do to fix this problem).
I am thinking could it be the battery not giving enough juice for the task? overheating ? or just faulty hardware?
what do you guys think?
because i noticed that the problem is happening more frequently over time.
Edit: it rebooted even in idle a moment ago (1th time) ???
Similar issue with youtube freeze and reset
I can validate your frustration. I am having problems with my HD2 freezing up as well and doing a soft reset on it's own. So the YouTube app opens up the HTC player and then it will play a few seconds and then freeze up. I also opened an MP4 movie file and view it with the HTC player and that also froze it. Last but not least, I have TomTom and that froze it after 15 minutes last night.
I have seen some postings that Tmobile and HTC will be releasing a new rom to fix some memory leaking issues so perhaps that might be it.
It started happening about a week ago for me. Please post any solutions you might find.
I am on:
OS v.5.2.21889
Mania v.2.5.20121412.1
ROM v.2.10.531.1 WWE
Radio v. 2.08.50.08.2
I have done some trail and error, played around with coreplayer and i noticed that when i set the video quality to FLV medium quality in the buildin youtube app in coreplayer i won't reboot that quick anymore, but after a couple of seconds it will eventually still reboot. If i set quality to high quality/high bandwidth i will reboot much faster (so this let's me think about some kind of memory leak/buffer overflow).
Furthermore luckly i don't have any problems with playing mp4 videos in coreplayer, i have tested this especially because of the youtube reboots, and it will keep playing for 1,5 hour without any problems, so maybe you could try coreplayer and see if that's a solution for your mp4 problem ?
But eventually it would be nice if these problems where sorted out so that the device will work like it is supossed to be
Already tried a TASK29 and a flashing a stock ROM from your SD card?
Ye, have tried task 29 (between each roms, i do use task to make sure that the phone is empty.) and when i went back to my 1.72 stock rom i did flash it from SD, but still no luck.
this happened to me today as i was logging onto the net. it did a full master reset.
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
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lemonspeakers said:
dfhgjkhgfeghjn
Click to expand...
Click to collapse
lol ? xD frustrated ?
thompsd said:
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
Click to expand...
Click to collapse
hmm i only got the problem while i'm watching streaming video through 3g and on usb > active sync > pc data connection / some (cpu intensive) games
with wifi no problems at all, it plays youtube for more then a hour without a reboot, and i tested it multiple times to make sure), and booting is just fine without a single hickup
thompsd said:
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
Click to expand...
Click to collapse
Hey, thank you @thompsd. This was driving me crazy on my phone. I finally took it back to a TMobile store for replacement and they put me on the phone with support before they would issue a replacement. Of course I was bewildered when they had me take out the battery and put it back in (which I had done a zillion times) and the phone suddenly worked. The person on the phone told me that it was fixed because I had to keep the battery out for at least 90 seconds. This made absolutely no sense, but it was hard to argue with success. I walked out of the store with my head hung low in shame.
Tonight, sitting in an airport lounge waiting for a flight, I noticed that my phone was hung so I pulled the battery to reset it. When I put the battery back in and started it, the phone went into the reboot loop -- displaying the boot screen for a couple of seconds and then shutting down and rebooting. I pulled the battery for 90 seconds. 120 seconds, 5 minutes. No joy. Realizing that this solution made absolutely no sense in the first place, I decided to search around again.
I found your reply in this thread and looked at my battery contacts. One of them was bent. I straightened it out, put the battery back in and the phone booted right up. Now I realize that when I was on the phone with TMobile, I must have put the battery back in that one time in such a way that inadvertently straightened the pin.
Hi all,
I have (maybe) the same problem with my HD2 i.e. when it is "doing something", well not idle, it sometimes restarts itself and then usually will not get out of the cycle of crash/reboot untill I remove the battery and wait for a few minutes before starting it again.
This is always more frequent if I am using a serious application such as sat nav. It also has only happened when the unit is connected to power, either on my desk or in the car (different power sources), but disconnecting it from the power after the cycle has started doesn't help.
I have assumed from the symptoms that it is caused by overheating and so leaving it switched off for a period allows it to cool.
I have got a return packet from Vodafone to send it for repair but I am loath to do this as it is likely to take 10 days and I suspect I might either get a recon unit back or "no fault found".
Does anyone think this could be battery related? If so I would buy a 2nd battery and test it.
Cheers, Gordon
I can confirm having the same problem.
Using BattClock (which shows a.o. the battery temperature) I was able to establish that the resets and reset loops happen once the battery temperature exceeds 31-32°C.
Contacted HTC support and received reply that the phone qualifies for repair.
PS. My wife just suggested providing me with a cooler bag, so I can enjoy reset-free phone during summer heatwave...
I had similar behavior, but it was due to the new ROM release (4/28/10). I loaded the official T-Mobile release date ROM (2/19/10) and the problem went away.
L.B.
Yesterday my battery charge got very low and shut the phone down. When I turned the phone back on without charging it kept rebooting time after time. I tried plugging the charger in but that didn't help. I took out the battery and put it back in and that still didn't help. I finally caught it when it was rebooting and pressed volume down and got the phone in bootloader to at least stop the constant rebooting. I left the phone on the charger and after about 1/2 hour I pulled the battery and put it back in and the phone was fine.
I am not wanting this to happen again. Maybe I will go back to an older ROM.
if i have some luck i will receive my phone tomorrow or the day after tomorrow.
i will let you know what has been repaired and if this solved the reboot problem.
today i received my phone back from the repair center.
The repair letter says that the display has being changed because it was not functioning anymore? (but when i sent the phone in the display was working like it should).
And the youtube problem is still there
Im having the same problem! i figure it was the battery overheating...or the rom or even probably a not compatible radio.....try to change all of these and is still restarting when ever it tries to connect to any data or internet usage. Ex. youtube, downloading of files from the internet, Remote Desktop even Microsoft My Phone still restarts.
even when i used to make/receive phone calls it would restart as soon as i picked it up to talk. but for this i had a solution witch as of now is working fine with out a problem.
if anybody else has this problem with the Receiving/making calls this should work.
1. Go to: Start/Settings/Connections
2. is the "TASK" tab choose "Manage Existing Connections"
3. In the "Modem Tab" has for options to choose from, normally is on "Auto", this was the problem. you would want to get it OFF AUTO.
4. Try all the other " voice Stream options Shown" and see witch one works for you without giving problems, and save. Im currently using "wap.voicestream.com." witch is the second option after Auto.
Well i hope this works for you guys if ur having similar problems, its actually work for me. GooD luck! hope this helps.
bitbank said:
I had similar behavior, but it was due to the new ROM release (4/28/10). I loaded the official T-Mobile release date ROM (2/19/10) and the problem went away.
L.B.
Click to expand...
Click to collapse
is it possible for me to know where can i get this ROM??
(official T-Mobile release date ROM (2/19/10).
this week i will receive my phone back for the 2th time.
Hopefully they have found the faulty component of the phone.
I will keep you informed
Hello,
I know, I know... old problem, yet there is still no definite answer to the question of continous random freezes. My HD2 is also experiencing them (worked fine for about 3 months, during which it never fell down whatsoever)
but!!!
I knew from a few days before the first freeze that something was wrong. The bottom of the phone was getting incredibly warm while heavily using the hardware (watching HD vids, browsing web etc.) Me being stupid did not think of it till today. So once again, knowing that my HD2 would freeze, I plugged it in to recharge the battery. This time - enlightened by the thought of old overheating problem - I put it right next to the opened window - it was -1 *C outside. Results? No freeze! Battery fully charged for the first time without a random reset! In my case this is definitely temperature-related problem, it could possibly not be just mine.
The question is: How to lower the temperature? I don't feel like using my phone in a fridge or moving to subpolar areas.
EDIT @28.02
So far my theory is correct. Once I kept the screen on for 10 minutes and was far enough away from the window, the phone restarted itself (and I was not abusing the hardware; I was, in fact, just writing a text message.) Normally it would shut down right after the attempt to load and stabilize the main screen, but since I put it right next to the window at the PIN window, it cooled down and now works fine again.
muodypl said:
Hello,
I know, I know... old problem, yet there is still no definite answer to the question of continous random freezes. My HD2 is also experiencing them (worked fine for about 3 months, during which it never fell down whatsoever)
but!!!
I knew from a few days before the first freeze that something was wrong. The bottom of the phone was getting incredibly warm while heavily using the hardware (watching HD vids, browsing web etc.) Me being stupid did not think of it till today. So once again, knowing that my HD2 would freeze, I plugged it in to recharge the battery. This time - enlightened by the thought of old overheating problem - I put it right next to the opened window - it was -1 *C outside. Results? No freeze! Battery fully charged for the first time without a random reset! In my case this is definitely temperature-related problem, it could possibly not be just mine.
The question is: How to lower the temperature? I don't feel like using my phone in a fridge or moving to subpolar areas.
EDIT @28.02
So far my theory is correct. Once I kept the screen on for 10 minutes and was far enough away from the window, the phone restarted itself (and I was not abusing the hardware; I was, in fact, just writing a text message.) Normally it would shut down right after the attempt to load and stabilize the main screen, but since I put it right next to the window at the PIN window, it cooled down and now works fine again.
Click to expand...
Click to collapse
Maybe it is the battery, you could try an inexpensive replacement one from ebay.
Well, ebay is off the limits for me, but I will surely try some cheaper counterpart. It's been over a week and thus far my theory is proving to be correct - low temperature = no freezes.
The heat might also be caused by lots of stuff running in the background - have you checked this out as well?
Of course I did - Task Manager is one of the 3 apps on the main screen. I always make sure nothing is running, be it an app, or an unnecessary process.
But yes, some of the applications do increase the temperature, however I find that normal... well, as long as the heat does not make my HD2 shut down!
EDIT @ 09.03:
Waiting for a new batt to arrive. I just hope this is just some minor energy output problem and that's why my hd2 is overheating, leading to shutting down.
Got my new battery from a pretty decent company. Normally after turning off the phone and even reattaching the battery I'd have problems turning it on again (would have took me several attempts); however this time it went very smooth.
Any update on use with the new battery? I have the same overheating/screen lock problem with my HD2. Mine has done so after taking a call and having the phone up to my ear for several minutes.
Unfortunately it wasn't the battery. The most common circumstances in which my HD2 freezes is trying to use the internet, followed by playing music from the Sense player. The only thing left to do is to return it.
I declare HTC HD2 and the HTC tech support piece of junk.
Final edit:
Sold my HD2 and bought Desire HD. <3 Android!
Hi there; Could do with some help please I seem to have a series issue with my Samsung Galaxy S2 today. It started this morning; I noticed the screen was randomly turning on; for no reason what so ever. It only does it when the phone isn't charging, if the data cable or the charger is plugged in; it doesn't do it.
Its on version KE7. I have tried a factory reset, and that hasn't sorted the issue. Therefore I seemed to think it was a hardware fault, however with it not being an issue when plugged in I wondered why it might be doing it.
Tap to speak also kept coming up for no apparent reason, I say kept coming up, doesn't happen all the time, but did come up about 6 times today, when I hadn't pressed anything, which would suggest the bottom centre button could be stuck or sticky, however that seems fine; and its not been near any moisture and has been a hot day.
The phone has not ever been rooted; so no issues there.
The phone battery dies very quickly within about 4 hours with the screen turning on all the time; and the phone will randomly freeze up completely, and I have to remove the battery to reset the phone.
Anybody got any ideas? Really could do with some help
Thanks
Rich
Update: It is plugged in charging now; and the MTP Application has come up; like the data cable is plugged in. That seems very odd to me...
Don't be afraid to send it back. These things aren't cheap even if you're paying through your contact, you're entitled to get what you paid for.
Your specific issues may be down to more than one thing. My screen lights up when I've read my gmail on a different device and it needs to clear the notification. Nothing too worrying about that. The other stuff does sound like some sort of shorting though and people have been given replacements for less serious issues.
I'm tempted to get mine swapped because the wifi often won't pick up an IP address and the gps won't get a fix if the phone gets too hot. Relatively minor compared to your issues.
Sent from my GT-I9100 using XDA App
Yeah I think its going to have to, I've tried playing about with settings, giving it time to cool down; pretty much everything I can think of, I really can't think what it could be, it seems to be many issues rather than just one, with it only being a month old, I expected slightly more.
Love the phone, did brilliantly yesterday; used it for lots of things; then today it just suddenly went, took it of charge, and it played up the whole way through.
Given up with it now, will take it back and see if I can get it fixed, I have 24 month warrenty with my contract.
Thanks
Put your original firmware back on if you can before attempting a warranty claim .
jje
This started earlier in the week. I think I loaded the Free Monopoly, Contract killer and Text Plus in the morning when it started. I'm thinking this was Tuesday or Wednesday morning after Christmas.
At the Time I immediately killed and uninstalled all three of the recent app additions. This did not appear to resolve the issue.
Symptoms
Screen would not remain off for more than a few minutes without turning itself back on again. Full screen wakes.
Occasionally and without warning the phone would completely turn itself off, requiring the very long power button press to turn on again (was a full power-down).
Since this has started I decided to upgrade to the latest unamed rom.
This does not appear to have helped anything, although the frequency may have been reduced. I don't think this is related to the ROM since the issue survived the factory reset / wipe / rom change.
Questions
Are there any internal logs that may help to point me in the right direction?
If so, where / how can I view them?
I'm seeing a RILJ dialer something under Partial wakelocks in BBS.
I see this as [p]_RILJ under Kernal wakelocks as well. Any Idea what this is?
I admit, I was getting a bit silly with the quantity of Apps I had loaded and still running well at the time. Amazed the phone was still going very strong with no issues at all. I'm trimming this back on the new rom.
Any help would be greatly appreciated.
Random Illumination Wakes and sleep crashes.
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
iqak said:
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
Click to expand...
Click to collapse
These random screen wakes, particularly with the car mode activations, are what I was seeing when my usb port on the device failed. there are several threads in the general and QA forums regarding usb failures, you might want to dig around in there to see if other behavior is similar. I think one poster mentioned cleaning out the USB port with alcohol and a small paint brush. I had tried doing the same with canned air, but that did not help me. I ended up with a warranty replacement device.
Sent from my SGH-I777 using XDA App
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
Your phone has a 1 year hardware warranty. Talk to Best Buy, and force them to give you a replacement. I did that with AT&T, not putting it on the phone insurance, but the phone's warranty that came with it, for free.
Backup your apps using a tool like ROM Toolbox from the market (it's my favorite). When you restore your phone, all apps that AREN'T sideloaded will come back with the last Google Sync you made, so sync now. If you're sure, 100% that it's hardware and not software, make a backup via CWM and ignore all previous instructions, but if you're like me, you'll want a fresh restart with the ability to axe all the apps you don't use on a clean ROM.
When backing up all non-sideloaded apps, Google does it for you, use a backup program from the market to ONLY backup your sideloaded apps.
HUGE ADDENDUM:
READ THIS. Alright, before taking it back to Best Buy, flash Entropy's "Back To Stock" ROM and kernel. If you don't, you're done. Warranty voided. If they are intelligent and check the flashcounter, and see you tripped it, but you're on a stock ROM, you can talk your way outta it. Try thinking of something before you go in. The excuse I will use if ever needed is I was clueless about why my phone was ****ing up, so my friend who said he could fix it took my phone for a day and temporarily fixed it, and it worked alright for a couple days before the issue came back. So you can claim ignorance IF NEEDED, but most of the time they don't check. Just be sure to have an answer for if they do.
Sent from my SAMSUNG-SGH-I777 using xda premium
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
iqak said:
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
Click to expand...
Click to collapse
As long as you used a root method that should not have increased the counter, I think you can mobile Odin back to stock unrooted to prep for warranty return.
Sent from my SGH-I777 using XDA App
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
iqak said:
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
Click to expand...
Click to collapse
I got the "try a different battery" story too. Conveniently my wife also has the I777 as well, so tried hers. No joy for me. After that, rma was approved. Good luck!
Sent from my SGH-I777 using XDA App
It ain't the battery man. The symptoms you described fit perfectly with a fried micro usb port.
If you haven't set the flashcounter off, and your phone has the AT&T boot logo, then you're good to go as far as exchanging it goes. DO IT UNDER WARRANTY AND NOT INSURANCE. This is the **** quality of the usb connecter, not user caused.
Sent from my SAMSUNG-SGH-I777 using xda premium
I doubt it too, since the original event involved the AM unplugging from the charger. I always check the Next Amazon app, 1st thing.
I can honestly say that:
The phone has absolutely never been dropped.
The USB cable nor port has never been stressed, tweaked nor twisted.
Never used the phone with the cable attached.
Neither the phone nor the Taurus gunmetal case have a single scratch.
The phone has never been close to water, save for the obligatory post shower, AM, moist towel screen wipe (ok.... too much info).
I think I had 137 apps on this thing until the 1st event last week. In those original two months I've had maybe 5 force closes or other events. The force is definitely strong in this one!
I hope they forget the "new" battery when the time comes for the full swap?
As always, thanks for everyones help. I'll post this through beyond conclusion for the rest of us.
Definitely the USB port is screwed. I'm on my third phone cuz of this issue. First guy at best buy said it was probably because I wasn't using stock launcher. Whatever. Second replacement was easier, just a young girl who never even looked at my phone, and just gave me a new one. I did go to a different best buy second time to avoid possibly getting another phone from a bad batch. I've posted on other threads on this issue about the fact that this problem might be caused by the lack of a cover over the USB port. Maybe i'm wrong, but it seems to easy for junk to get in there. If you can't flash back to stock via computer, you can try mobile Odin, however I ended up soft bricking my phone trying to run the stock Odin one click via drop box through mobile Odin. Don't know if file didn't completely DL through drop box, but I couldn't fix soft brick since I couldn't connect phone to comp using the USB port. Long story short, my advice, flash stock while you still can, and keep it that way cuz the problem most likely won't go away.
Sent from my SAMSUNG-SGH-I777 using XDA App
Additional info:
I performed a factory data reset (from the settings screen) prior to re-loading the unbrick/return to stock ROM. Also wiped all three memory areas prior to the rom.
Last night the Driving mode Icon and V-Lingo kept popping back up as if I were connected to a car adapter. I have no use for either as I have no car adapter yet (was at home). No cable was attached at the time and the phone was sleeping. This occurred a half dozen times or so.
I also randomly receive the USB connected icon despite having nothing connected to the phone. Says MTP-Initialization.
Odin 3 worked yesterday without any issue. Droid explorer also appears to work but Kies has refused to connect since the event, even with the New years update. The Win7 pc randomly recognizes the phone. Sometimes it's ok, but mostly it does not show up at all with the pc saying "USB device not recognized...".
With USB Debugging turned on, Kies says:
"Reconnect the device in Samsung Kies (PC Studio) mode.Current mode not supported by Kies."
I switched USB debugging off 1st thing this morning and it looks like Kies USB is working ok now.
Kies Air works like a champ.
Still think the USB Port is dorked. Probably the USB controller chip as I don't think I have any physical looseness. I really wish USB connectors were longer and deeper with screwed attachments to the motherboard in addition to the soldering.
Correct me if I am wrong here, but I thought that the "Driving / V-Lingo Mode" is Hardware triggered and it is not possible to trigger this mode with any software. At least that is the impression I got by reading the car cable connection cable discussions.
More fuel for the bad USB port fire?
Since the multiple wipes and return to stock, I do not think I've had an event from sleeping to hard crash / reboot required.
Still having wake-ups and spurious driving mode activation's both plugged in and unplugged. This may or may not be accompanied by the V-Lingo, terms prompt.
Prior to going back when the replacement battery fails to improve things....
Can I kill / Delete everything on the phones internal SD memory?
Not thinking,.. I still had the Titanium Backup directory along with Clockwork Mod etc. still on the phone when I brought the phone to the service center. Had they checked the phone directory, I could have lost warranty, etc.
Any other directories I should look for?
Just Realized I had not stated my Hardware Level.
Model: SAMSUNG-SGH-I777
Android Version: 2.3.6
Baseband Version: I777UCKK6
Kernel: 2.6.35.7
Build No. GINGERBREAD.UCKK6
Still getting spurious wakes with the USB port thinking:
It's connected to a PC.
It's connected to the car
or V-Lingo launches thinking I'm about to take a trip.
All of these occur with nothing connected at all, and typically the phone is sleeping. Still have not had a repeat Hard crash since the wipes and return to stock.
Do we have enough of a known hardware history here to know / avoid certain builds?
No. Not much effort has been put into figuring the faulty USB port out. Entropy and I even hashed it out in Q&A, both of us thinking it might have been the software. Truth is, you'll probably find more info in the international SGS II community than here, as more were sold, and our SGH I777 was discontinued only a month or two after being brought to the market.
Because it hasn't been reported on much, no one has thought to start observing the hardware for faults. You should consider doing so - I can tell you some information on my phone model later, after I remove the battery and such. Maybe shoot GTX or Entropy a PM to ask them for tips on identifying different hardware models and state why you're interested. As I said, I'll post my info on my new replacement, and observe it to see if the same problem occurs as it did in the last one.
Sent from my SAMSUNG-SGH-I777 using xda premium
Here's a link to the thread I started when mine went tango uniform:
http://forum.xda-developers.com/showthread.php?t=1369647
I mentioned at one point about looking at device serial numbers to attempt to track bad hardware, but I'm not sure if that info is safe to post online when not coupled with device imei. I would think it is safe, but not sure.
Unfortunately I don't know if I can track down the info on my defective phone now, since it has been gone for several weeks.
Also: I was under the impression that the i777 had in fact NOT been discontinued, only not stocked in COR stores in LTE markets. I'd be interested in documentation on the discontinuation if you can provide it...
Sent from my SGH-I777 using XDA App
Wow, your thread has quite a few similarities.
With the exception of the ROM selections, the device responses appear to mimic my own dead on. I was on "update-unnamed-v1.0.4-full" when the issue reared its head. Jumped to v2.0.1 to see if it helped, but again, I seriously doubt this issue is ROM related.
I'm still waiting for the "overnight-ed" battery.
I expect it will arrive tomorrow. With any luck I can grab it from home at lunch and charge it at the office. Put an effort into trying it at least.
That pushes my eventual return out till Wednesday evening / Thursday morning. I'll be sure to get the serial number data from it before it goes back.
Would it be insecure of me to post the old serial number data after the exchange?
I'm wondering if charging device, cable or PC could have had something to do with the failure. Pretty sure the cable was stock, but the plug may have been a logitech. This arrangement had been used nightly since launch date, so I doubt it.
Electronic chips can do some funny things. I'm fairly certain the port itself is still firmly attached.
As always, thanks for everybody's help.
Perhaps someone can help. I've been trawling the net for answers to this issue, and have checked out a number of helpful threads, but it was something that still kept reoccurring for me. Today is the final straw - I just cannot get my phone to charge. I plugged it in last night at 40%, and after charging all night, and most of the day (save for when I unplugged it to restart, or remove battery), it's at 5% and falling.
Edit: After about 9 hours of intermittently restarting/removing battery repeatedly it's charging again. Didn't do anything new, and it'll doubtlessly repeat this fiasco again, as it tends to do.. So any suggestions are still more than welcome.
Issues I'm having:
Refuses to enter deep sleep - hangs at 384mhz.
Doesn't charge - even when shut down and plugged in.
///Keeps turning wifi on. (This is a new one that it's just started doing today. Enabling airplane mode does nothing. It just turns wifi back on.) - Edit: got it to stop doing this - didn't do anything other than restarting and removing battery a lot.
Things I've tried:
Silencing all the alerts.
Factory reset.
Uninstalling some apps I thought may have been doing it.
Disabling syncing.
Not using wifi.
Not plugging anything into the headphone jack.
Only plugging in/removing charger while the phone is unlocked.
Removing battery and waiting a few minutes.
Restarting repeatedly.
Other considerations:
I haven't changed anything. Stock ICS, updated OTA. It's under warranty.
Using original charger, and have never used any other chargers.
Side question - can anyone confirm that there are 4 pins in the charger, despite there being 5 indentations for them? I mean, in the bit that plugs into the phone. I know I saw a thread somewhere that detailed some info about the chargers, but I can't find it, and I'm wondering if my charger is off.
Any help or suggestions would be fantastic. This thing is frustratingly unreliable. I never know if I'm going to wake up to a useable phone or not.
Ugh ...
Thats a long list of broken features..
Did the phone get upgraded to ICS via kies or OTA ?
Is sounds like a bad firmware flash to me.
So if you are able, and the device will connect properly to PC, a kies restore may be in order here.
Otherwise, a warranty exchange is on the table as well ...g
gregsarg said:
Ugh ...
Thats a long list of broken features..
Did the phone get upgraded to ICS via kies or OTA ?
Is sounds like a bad firmware flash to me.
So if you are able, and the device will connect properly to PC, a kies restore may be in order here.
Otherwise, a warranty exchange is on the table as well ...g
Click to expand...
Click to collapse
OTA, and there didn't seem to be any issues with it. It began a few days after I upgraded to ICS, and as far as I know, I can't revert to Gingerbread without rooting (pardon - phone noob here), so will a kies restore actually help? Or would that be to try to reinstall ICS? (In case this is relevant, it's not consistent - sometimes I'll have up to a week with no problems.)
I'm keeping the warranty exchange as a last resort because it did work perfectly fine on Gingerbread. (Kind of hoping JellyBean will fix things..)
At any rate, thank you for replying and for your suggestion! I will dig around in Kies since that wasn't a route I've tried yet. Right now, it seems to be charging again so I'm going to let it get some power first. (And in case anyone is having similar problems, I didn't do anything to make it start charging other than what I've been trying on and off for the past 9 hours - just restarting, powering off, powering on, removing battery, etc repeatedly.)
Kies will push ICS to the device again ..but will often correct any data corruption from an OTA flash.
They were not always good downloads.
Kies will want to emergency restore the device, causing data loss.
It sounds like you may want to wait a bit longer, but I can't say how long on a JB update ..g
gregsarg said:
Kies will push ICS to the device again ..but will often correct any data corruption from an OTA flash.
They were not always good downloads.
Kies will want to emergency restore the device, causing data loss.
It sounds like you may want to wait a bit longer, but I can't say how long on a JB update ..g
Click to expand...
Click to collapse
Aha, understood. Thanks for the warning re: data loss. I back up regularly but will double check that everything is saved before fiddling. Would try tonight, but it's gotten up to 20% and seems to have decided that that's the end of charging..
I believe, for my carrier, early Jan, so I may wait it out. (Though last time it kept getting bumped forward for a good few months.)
Sounds good ...
If you need further help, just revisit this thread.
We have a good bunch of note users here, that are happy to help out ....g
Even though it's been a long time, I hope that necroing the thread isn't too big a taboo. I thought I'd update this thread for any other poor sod who may be looking. (Not that my issues are over...) And if anyone has any more suggestions.. well, awesome.
I was unable to get Kies to actually connect to my phone, so the suggested solution did not work. After a few days of fighting Kies, I decided to just wait for JB. After JB, I was okay for a while, but then the draining started up again. This time I noticed that I had 4 processes running and eating up a ton of CPU. I don't recall what they were off the top of my head, but I think Media Storage, Download Manager, DRM Protected Content Storage and yet another. Force closing any one of them stopped them all, and stopped the drain, but they'd start up again. I'm not sure what triggered them, and a bit of digging showed that they are actually useful processes that I can't fully block, so.. for a bit I'd just check what processes were running if I noticed a quick drain, or used an app that alerted me when the phone was awake despite screen being turned off (not always reliable, sadly.) I couldn't catch it all the time, however, so that was really not useful. By the time I caught it, I'd have lost maybe 20% battery.
I read that those processes may be caused by a corrupted file in the internal "SD" or the external SD card. I hard reset, formatted the internal memory, removed the external and after that booted into recovery mode and cleared the cache, just in case.
Last night, after all this, the phone was still being flaky - holding at 1% on the charger for hours. As an added bonus, it now seems to run 4G incessantly, whereas previously it would only activate if I had an MMS coming in. (No data plan, I just have MMS capabilities.) I haven't even looked into that, because I'm just so sick of it all that I'm going to be trying to root today and see where that gets me.
Hopefully that will help anyone else who may be facing this..
Rooted (without screwups, woo), formatted internal memory, removed external micro SD card. Reinstalled my more "vital" apps, and got rid of some of the Rogers bloatware. Phone ran beautifully for a few days, then this morning I noticed battery drain and Media Storage was running at 50% CPU. Stopped it, and the drain stopped.
I didn't add my photos to the phone yet, except for a few albums that sync from Picasa Web Albums. I don't have any music or videos on there.
At this point, I'm debating a custom ROM but I have no idea if that will actually help with this issue? I'm a total noob when it comes to playing around with my phone, and it's only through sheer stubbornness that I gathered up the courage to root after weeks of researching. Another option is trying to find an app that just alerts me if one of those processes starts running so I don't have to keep checking what processes are active on my phone like some junkie. Does anything like that exist out there? I have a battery app that alerts me if the phone is awake with the screen off, but it doesn't always catch it - usually fails, in fact.
At this point, I'd love some help and feedback..