Just wanting to get a FYI. I may by default try for a replacement before my 1 year is over. Whats the process I should go through in order to make sure its a valid replacement.
What ROM should I go recover to?
What process should i go through to unroot?
Is there anything else i should make sure is done before I send in my phone after getting replacement?
All help is much appreciated.
Do you have phone insurance?
Sent from my SGH-T959 using XDA App
blytzr said:
Just wanting to get a FYI. I may by default try for a replacement before my 1 year is over. Whats the process I should go through in order to make sure its a valid replacement.
What ROM should I go recover to?
What process should i go through to unroot?
Is there anything else i should make sure is done before I send in my phone after getting replacement?
All help is much appreciated.
Click to expand...
Click to collapse
Unless you have insurance and there is a major problem with you phone Tmo isn't going to replace your phone.
Unrooting is easy its basically typing in a few commands to unroot it or you can do it via OCLF
As far as putting the stock rom back in place you can use ODIN
T-Mo is very inconsistent. If you call one time, you can get someone that is Super Rep and will go by the book and make it hard to get a replacement. If you call again, you can end up talking to someone who just sends you a new one no questions asked.
I've had 4 vibrants since july, and have swapped them all at my t-mo store. Theyre not supposed to do that, but they do, sometimes you just gotta ask nicely and look like a victim.
Uh how have you gone thru 4 vibrants....crazy
Sent from my SGH-T959 using XDA App
neil_clavano said:
Do you have phone insurance?
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Yes I do. But I am not going to pay $75 for the replacement.
blytzr said:
Yes I do. But I am not going to pay $75 for the replacement.
Click to expand...
Click to collapse
Last I heard its $130.00
I had to pay $130 through asurion insurance.
Sent from my SGH-T959 using XDA App
Yeah. It's definitely $130.
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
I dropped mine in water, doh :-(
boimarc89 said:
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
Sent from my SGH-T959 using XDA App
boimarc89 said:
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
Click to expand...
Click to collapse
We all can do this with any electronics we purchase.
Sent from my SGH-T959 using XDA App
arturosimons123 said:
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
Sent from my SGH-T959 using XDA App
wildklymr said:
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
nice info.. Now I know how get out of tmobile contract without paying $200.
arturosimons123 said:
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Lol
Sent from my SGH-T959 using XDA App
wildklymr said:
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
Came back to vibrant.
Sent from my SGH-T959 using XDA App
eunkipark92 said:
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
then i ended up selling it and coming back to vibrant.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
does tmo not do complimentary upgrades if you have your phone replaced more than say 3 times like some other companies??
eunkipark92 said:
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
Came back to vibrant.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Kind of my point. Reps not following the multiple exchange policy. At least it was a policy as of a few years ago
Sent from my SGH-T959 using XDA App
Related
I'm on my 3rd Fascinate and I'm getting my 4th tomorrow. I wanted to get a TB, but they didn't let me, saying that it wasn't "equal". Does anyone know a way to get a TB in my situation?
Buy it at Full Price Then sell yours brand new
You can sell the fascinate for $$400-$500 and its only cost me $600 to buy the thunderbolt outright.
Sent from my ADR6400L using XDA App
Probably more like 300-400$ on Ebay
iwasaperson said:
I'm on my 3rd Fascinate and I'm getting my 4th tomorrow. I wanted to get a TB, but they didn't let me, saying that it wasn't "equal". Does anyone know a way to get a TB in my situation?
Click to expand...
Click to collapse
I *****ed about my fourth dx and said I didn't want another one.. asked if I could just return my dx and pay the difference and they agreed. Ended up paying 52.95 including tax. There was a 50$ difference
Sent from my Ginger Tazz using XDA App
tazzpatriot said:
I *****ed about my fourth dx and said I didn't want another one.. asked if I could just return my dx and pay the difference and they agreed. Ended up paying 52.95 including tax. There was a 50$ difference
Sent from my Ginger Tazz using XDA App
Click to expand...
Click to collapse
I'll try that.
iwasaperson said:
I'll try that.
Click to expand...
Click to collapse
My advice. Be persistent .. ask to speak to a manager ect...push the issue I did.. tell then u will take ur business elsewhere
Sent from my Ginger Tazz using XDA App
tazzpatriot said:
My advice. Be persistent .. ask to speak to a manager ect...push the issue I did.. tell then u will take ur business elsewhere
Sent from my Ginger Tazz using XDA App
Click to expand...
Click to collapse
I've talked to customer service 3 times, and went to the store twice. no luck so far.
iwasaperson said:
I've talked to customer service 3 times, and went to the store twice. no luck so far.
Click to expand...
Click to collapse
I dunno maybe I scared the person I talked to haha
Sent from my Ginger Tazz using XDA App
tazzpatriot said:
I dunno maybe I scared the person I talked to haha
Sent from my Ginger Tazz using XDA App
Click to expand...
Click to collapse
maybe.....
I'm thinking I might be forced to sell my HTC Thunderbolt. Right now I am running the latest BAMF 2.1, and my question is, can I sell my phone and be able to meet someone at a Verizon Wireless and have the rooted Gingerbread Tbolt activated to whoever the buyer will be? Or do I need to flash back to bone stock unrooted 2.2? I'm hoping to leave it as is and just do a data wipe so that perhaps mine will have a little bit of an edge over the other phones I'm seeing posted now. I hate to sell it but times are tough. Thanks for any advice! -Phil
Most of the phones I have sold I have left rooted
Sent from my ADR6400L using XDA App
Cool, well I guess its worth a shot... I guess I'm overthinking it but I was concerned about reactivating the phone if it is on the GB radio and running a completely un-factory rom... Paranoia I guess
Sent from my ADR6400L using XDA App
To be honest most reps who set it up won't even notice and if they just do the *228 the computer system won't even be able to tell I used to work at Verizon and did this all the time
Sent from my ADR6400L using XDA App
mediq91 said:
To be honest most reps who set it up won't even notice and if they just do the *228 the computer system won't even be able to tell I used to work at Verizon and did this all the time
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Considering *228 doesn't work on this phone they probably won't notice at all.
Sent from my ADR6400L using XDA Premium App
Yeah very true I forgot that they need to get the
4G sin set up
Sent from my ADR6400L using XDA App
I'd try to get a few extra bucks out of it rooted. I mean in the city they sell "unlocked" phones and what not for more than sticker price.
lortay78 said:
I'd try to get a few extra bucks out of it rooted. I mean in the city they sell "unlocked" phones and what not for more than sticker price.
Click to expand...
Click to collapse
Actually somewhat where I was going to go with my answer.
Seriously, verizon reps are clueless, don't worry about it. Gingerwhat?
P.S. I know, used to be one.
Sweeny Russ said:
Seriously, verizon reps are clueless, don't worry about it. Gingerwhat?
P.S. I know, used to be one.
Click to expand...
Click to collapse
Lol. The ones I've talked to. Don't know much about the devices they sell. They've seen launcher pro on my X when I had it and didn't know what to make of it. Didn't want to help me cuz that was the reason my phone was acting funny
Tbolt meatclaws-talkatap
Why are you selling?
Sent from my ADR6400L using XDA Premium App
inkdaddy66 said:
Lol. The ones I've talked to. Don't know much about the devices they sell. They've seen launcher pro on my X when I had it and didn't know what to make of it. Didn't want to help me cuz that was the reason my phone was acting funny
Tbolt meatclaws-talkatap
Click to expand...
Click to collapse
Haha that makes me laugh because of how clueless most reps are... I remember going to work and getting pissed because I felt like the others did not know much
Sent from my ADR6400L using XDA App
lortay78 said:
I'd try to get a few extra bucks out of it rooted. I mean in the city they sell "unlocked" phones and what not for more than sticker price.
Click to expand...
Click to collapse
+1
I'd leave it as is, custom rom & all. Whoever buys it will most likely appreciate it. If they've had a rooted HTC before, they can figure out how to swap roms/radios.
Sent from my ADR6400L using XDA App
Unfortunately I am broke as a joke and I need some cash fast...
This phone is awesome until i make or receive calls. I've tried numerous roms and modems that all result in the same result which is muffled voices that i often can't even understand. Seems that its when im talking to iphone users more than anything but its always there. My inspire was great with phone calls and really never had an issue understanding with any phone I've ever owned. Very frustrating and even happens on headset and Bluetooth devices. Any advice, anyone else experience this?
Sent from my SGH-I777 using xda premium
Are you using a case?
If so, try it with and without it.
Sent from my páhhōniē
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
mj0528 said:
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
Click to expand...
Click to collapse
You'll keep your current phone until they mail you the replacement. Then you'll pack your old phone into the box and ship it off. Make sure you've flashed back to stock and removed any trace of root because if you don't you'll lose warranty.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
It should be pretty easy to make a claim on faulty hardware when you do it online and send it in, I haven't had any issues with call quality or anything so I'd guess it's a hardware issue
also I've done this before, except I did it with insurance claim, and I'm pretty sure they sent it with like FedEx overnight shipping too so you wouldn't really be waiting either
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
Sent from my SAMSUNG-SGH-I777 using xda premium
mj0528 said:
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
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Click to expand...
Click to collapse
Between my wife and I we got 3 refurbished captivates. They all looked brand new. I think att has them do a really good job of refurbing them.
Sent from my Galaxy S II (i777)
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Right on!
Sent from my SAMSUNG-SGH-I777 using xda premium
creepyncrawly said:
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Click to expand...
Click to collapse
Your guide back to factory was easy! Thanks for making it that way!
Sent from my SAMSUNG-SGH-I777 using xda premium
Please post on this thread how the new phone works. I'm kind of having the same exact problem and considering trading it in.
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
buzzbox said:
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Does a hellraised rom help this sort of thing?
Sent from my SAMSUNG-SGH-I777 using xda premium
I would rather have a refund than a phone someone already used and broke. I buy new, I expect new.
refurbs are often times just a new phone that they cannot sell as new because it was opened. No scratches or damages but its still new.
Refurbished phones right now are basically still new phones. Most of the refurbished phones were phones bought brand new and returned within the 30 day free-exchange period. Some people didnt like it and a lot of people returned it for the Skyrocket... so AT&T has to resell the phones as refurbished even though there was nothing wrong with it at all. So now is the time to buy a refurbished phone.
I got my Dad one last week and he got it on Thursday. Its completely brand new. Not a scratch or anything on it. He got it for $9.99 and its perfect.
of all the refurbs I ever received from AT&T, all of them looked new.
I was up to 4 Captivate refurbs last year and they all looked brand new.
Interesting, not having any call issues with my phone.
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Check his swag.
Stevenrogers_420 said:
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Lol, you act as if I don't have a pair. I just found that it was going for $9.99 and the store kind of isn't open at almost midnight . I planned on calling them in the morning but wanted to see what others had to say.
asshopo said:
Lol, you act as if I don't have a pair. I just found that it was going for $9.99 and the store kind of isn't open at almost midnight . I planned on calling them in the morning but wanted to see what others had to say.
Click to expand...
Click to collapse
Ok maybe think for yourself, make a choice, and stop waiting for somebody to stop by and see if your ass needs wiped...
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Ok maybe think for yourself, make a choice, and stop waiting for somebody to stop by and see if your ass needs wiped...
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Cool, thanks for being a ****.
asshopo said:
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Click to expand...
Click to collapse
Uh, then do it? If you have a dead pixel, Id take it back regardless, exchange it for a new one at the new price and be a double win. Why is this a hard choice, it seems pretty easy to me?
Hi, I'm Steve.
Nice to meet you.
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Hi, I'm Steve.
Nice to meet you.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Dont be a ****, lol.
I gotta be me...
Sent from my SAMSUNG-SGH-I777 using xda premium
LMFAO
reading that was almost as funny as the link I clicked on in xda expecting a kernel little did i read some kid was begging for an update....
It forced me to google how to hang myself....
Google tends to have a lot load of ways...
top of the list was some 15 yr old emo... scared he would F%$# up and wind up mental and eating through a straw....
Oh yea, btw, yea I'd take it back.
I had a rep get me worked up over this phone (came from axtrix2) just for him to tell me to wait till thursday... ummm F&%$ that...
asshopo said:
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Click to expand...
Click to collapse
I got my new phone early last week, saw it on sale this week, called Customer Service and they gave me a $90 credit on my account. I'm sure they'll do the same for you.
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a very pleasant experience earlier today too. My situation is different cause I've only had my phone for a few days, but I had some stuck pixels & they exchanged it for a flawless one cheerfully & with no questions asked. Very impressed with AT&T so far, especially after all the bad things I've heard about them
21productionz said:
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Pretty sure it's non transferable. Good luck.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
btswein said:
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
Click to expand...
Click to collapse
I downloaded a stock rooted rom, flashed it, and viola. The lady knew it was still rooted, and said she would take care of the rest.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am lucky to have a service center close to my house. I've been there a dozen times over the last few years. They are top notch when it comes to customer service. I've never been disappointed. Always be sure to complete the customer service survey if asked.
Sent from my SAMSUNG-SGH-I717 using xda premium
I've been with AT&T since before they were Cingular, lol. Always had great experience with their customer service!
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
shaokang said:
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
Warranty isn't transferable
Sent from my SAMSUNG-SGH-I717 using xda premium
kiltedthrower said:
Warranty isn't transferable
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Most the time they don't ask if u purchased the phone. Atleadt haven't with me. Just call and tell them u need an exchange and 9/10 times they will as long as there is no water damage.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
They just denied Me service cause I'm not with att any more gotta call Samsung
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Does that surprise you? Makes sense to me that you don't have service with them!
Sent from my SAMSUNG-SGH-I717 using xda premium
Hey I had hope lol.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Never hurts to ask right? =D
Sent from my SAMSUNG-SGH-I717 using xda premium
Asked them to swap out my i717 because the GPS was not functioning correctly.
They sent a what looks like a new phone. Had all the clear plastic on the camera and sides.
Very happy with them.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a USB port problem on my wife's phone and I called the Att warranty and a replacement arrived the next day. Along with that I noticed the black clipping issue is substantial. As her new screen is more vivid compared to mine....Thinking about replacing mine now.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
ladyhaylin said:
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
Click to expand...
Click to collapse
They replaced mine for the cracks, then the next two for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
00mred00 said:
They replaced mine for the cracks, then the next teo for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Thank you very much you just made my day
the second star to the right