I purchased a P500 last month and after two days the phone went dead. I didn't even use it. After two days of being a drawer I turned it on and the screen was stuck on the LG logo. It would not move past that and I couldn't turn it off via the power button. I connected it to my computer and realized I had to download drivers for the phone and did so along with the LG Mobile Updater. I took the battery out of the phone for a few hours and when I came back and put it back in, it did the same thing. This continued for a couple of days. I came to this forum and read about many having the same problem. I tried to connect the phone to the computer but windows still did not recognize the phone, even after installing the drivers. I got the phone into emergency mode and only then did windows recognize it. I then tried to update the phone with LG's Mobile Update, hoping this would restore it to normal and during the update the software froze up, the phone, my computer, mouse--everything. I couldn't do anything. Afraid I might tear up the phone (and my computer) I left it connected hoping that at some point the update would resume on it's own. The next day everything was still frozen! I still couldn't do anything so I disconnected the phone and restarted my computer. My computer is fine, my phone is dead. It will not turn on or take a charge. I know that before hand the battery was full, but even if it wasn't the phone will not even light up when connected to the charger or computer. An even bigger problem is that this model, the P500 is not sold in the US, where I live. It came from Thailand. US division of LG says that it is a UK model and they cannot fix it. They gave me the number to UK's division of LG, who is saying they cannot fix it b/c it's out of region and if they touch it, that voids the warranty. I'd have to send it to someone in the UK so THEY can send it in to be repaired. I don't know anyone in the UK. This sucks b/c it's their software that froze and blew everything. This is a brand new phone. Does anyone know if there is anything I can do? The phone won't even go into emergency mode now.
Was it a branded phone? Orange Vodafone? I'm just curious, this is a hardware fault for sure. The only thing I think you can do is to jump start the battery at a phone repair shop, and if it doesn't work change the terminal.
P.S. 90% of branded phones are refurbished(the low price explication), that's why I asked in the firs pace.
Sent from my LG-P500 using XDA Premium App
Not that I know of. Nothing says Vodafone on the box it came in. It says LG P500. Doesn't say Vodafone anywhere on the phone either. It (was) running Android 2.1.
Related
I clearly have a hardware locked vibrant. nothing i can do will get it into download mode.
It is currently stuck at the Phone ! Computer screen.
My question is, i am an Att customer, not tmobile. How do i go about getting my phone replaced. I tried contacting the person i bought it from, and he is not responding (a craigslist ad). I went to the local tmobile store and I was told there is nothing they can do. Even thought it shows in the system it was purchased 3 days ago.
Pm me
Sent from my SGH-T959 using XDA App
Try this:
Take battery out
Put battery back in
DO NOT TURN ON PHONE!
Plug in USB
Wait for the green battery screen
Hold vol+ and vol- at the same time
Hold power
When the battery screen goes black, let go power ONLY.
I had a HW locked phone and this method allowed me to get into DL mode--still couldn't get into recovery, but at least I could use ODIN. Was a null point as the phone is bricked and a new one is on its way...
I will have a RIFF jtag box this Friday. If you can't get it fixed, let me know. I may able to fix yours.
Just an update. Might help others. My phone was hardware locked. I tried all (15) methods to get into download mode. No go. so I made a post on cs paid someone 10 bucks to go in and get it replaced. seriously. no questions asked.
kinda makes you wonder about tmobile...
Well:
It is their branded phone...they sell many of them...not too many people frequent the same same store over and over. It is easy to dupe retailers when "customer service" is the forefront and even if you suspect foul-play, as an employee you are held by protocol.
Capitalism at its finest. I will not say anything about your CS post and method--you already know...and that is how consumers will respond to what they want.
ok, so i was trying to use gps on my phone to get somewhere, and had to use my parents tom tom instead becauae the phone reboot every time gps got a signal after about 10 seconds, then the phone started to just reboot when trying to text my friend and say my phone keeps rebooting.
then after one final reboot the phone stopped turning on completely.
i tried plugging the phone into the computer and running SEUS and it doesnt even detect the phone.
i've tried taking out batteries, swapping batteries with a friend's phone, and leaving the battery out overnight.
what now? should i call rogers and get a replacement?
Chillaxed said:
what now? should i call rogers and get a replacement?
Click to expand...
Click to collapse
would be the best i think
Sent from my rooted 030 x10i using XDA App
You'd have been better leaving it plugged in all night to make sure the battery wasn't just playing up. Plug it in for an hour on mains and if you get no where after that I'd give them a ring.
Yep, and if thay doesn't work, it's dead Jim.
Sent from my X10a using Tapatalk
Warranty time homey
A few of my friends with debranded x10s on rogers got an OTA update yesterday that bricked them.
Reflash using SEUS or the java flash tool. If that doesn't work it's warranty time.
Edit, oh damn if you can't get it to detect at all (or flash mode by holding back with it completely off and plugging it into usb) then it is warranty time for sure. Another of my friends did that -- his replacement should arrive Monday. Just call them up.
Hi There,
Last month I was on a trip and I took lots of pictures and video of family of family, and filled up my SD card. I switched to internal memory since I didn't have a computer at the time.
I was using my phone on the kitchen table reading a wikipedia article and the screen turned off (automatically). I pressed a button to turn it back on so I could continue reading, and nothing happened. I pressed the power, the home, everything, but got no response from the phone.
I pulled the battery and put it back in, and still got nothing. I have a few spare batteries (and my girlfriend has the same phone so I knew they were fine), and was unable to even get a boot screen.
I pulled the phone in and tried turning it on this way. I felt the area next to the camera get warm, but was still unable to see any other signs of life out of it.
I plugged the phone into my computer as a next step, and the computer didn't recognize it at all. I pressed the power button, the area got warm, but still my computer refused to recognize anything.
I called Bell, and they said there was nothing they could do, but since I had phone insurance, I could get it replaced. I asked them about my pictures, and they said they couldn't do anything to save them.
I called Samsung, and as I was travelling in the US, I got the US Samsung, which, upon hearing the model number, told me to call Samsung UK. I thought that was weird, so I called Samsung Canada through my VoIP account, and they told me to call a local dealer.
I called the local dealer, but they told me they only serviced printers. I called back, and they sent me to Samsung Service Absolut, some outfit in Montreal that services Samsung phones and apparently other things as well. They transferred me around, and told me that they couldn't help me, since the phone seemed to be dead.
I'm trying to locate somebody that can help me get my data from my phone. I've tried contacting a few people, but they told me they couldn't help.
Does anybody here know how to help me?
Thanks!!!!
EDIT: I tried a USB jig and got nothing, no screen, ODIN didn't detect it, my computer didn't detect it (WIndows and Linux both, multiple computers)
Strange...
Give a Try to USB Jig
Get it on ebay
Sent from my iPhone using Tapatalk
Omaxe said:
Strange...
Give a Try to USB Jig
Get it on ebay
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Oh right! I forgot to mention it, I tried a USB jig and got nothing, no screen, ODIN didn't detect it, my computer didn't detect it (WIndows and Linux both, multiple computers) Lemme update my post
Hmmm i think you should wait until any xprnc usr cmnts...
Have u trued jtagging?
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Omaxe said:
Hmmm i think you should wait until any xprnc usr cmnts...
Have u trued jtagging?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Nope no JTag attempts, how does that work? I believe generally there's a JTag port or something isn't there? Or does it go work via the USB plug?
Just Go to Any Good Mobile Repairing & jTagging Shop
Sent from my iPhone using Tapatalk
My HOX+ (international model) worked fine for months, but yesterday it suddenly lost signal and now it's stuck in the airplane mode. When that happened, I didn't reboot, upgrade or otherwise tampered with the phone. The phone was rooted and had Elegancia ROM 4.5.0 installed long time ago.
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
I wiped cache, simulated battery pull, and installed Elegancia ROM 5.2.0 and re-flashed boot.img from it. Nothing helps. It looks like hardware problem, but before I try repair options, perhaps anyone here has other ideas.
Speaking of hardware repairs, does anyone have experience with repairing rooted HTC phones ? I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
cozzamara said:
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
Click to expand...
Click to collapse
Can you remember when those situations are happening if the cellular network signal is weak in this area? Is this problem occurring everywhere or specifically in a zone area e.g. only work, only at home,etc.?
Are you using the Power Saver mode?
Maybe your SIM card is just a bit loose in it's support, try to install a "scotch" tape cut-to-size on its back, it only takes 5 minutes to try and its free!
cozzamara said:
I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
Click to expand...
Click to collapse
Not at all! Your warranty with your provider can be void, but not with HTC.
Many reports of the same issue with the Nexus Galaxy HERE
Yes, I am absolutely positive now it's a hardware problem. The same SIM card works perfectly in another phone, and other SIM cards don't work in this HOX+ with the same symptoms. The phone doesn't even notice absence of SIM card when there's none - it says "No Service", and doesn't say "No SIM Card", which it normally did before.
Lucky Thirteen said:
Not at all! Your warranty with your provider can be void, but not with HTC.
Click to expand...
Click to collapse
That is not what HTC told me. Their phone representative said that unlocking bootloader voids the warranty, regardless of how your purchased the phone.
I was ready to go ahead with paid repair, but after checking IMEI number, they told me this is a global (C2) model, originating in UK, and not only their warranty doesn't apply here, HTC USA won't even repair it for a fee because they don't have necessary parts. This was factory-unlocked international HTC One X+ (model S728E), purchased on US eBay, and yes - it is UK model, so I'm stuck now. I'll update when I talk to HTC in UK.
Update
As promised, I am posting an update to this story.
I called HTC UK and they said if the problem is not caused by firmware modification, it will be covered by warranty.
I filled RMA request on HTC UK support site, but then they changed their mind and told me that repair will cost because of the unlocked bootloader.
I didn't have any other options at that point, so I installed stock ROM, unrooted and re-locked bootloader and sent the phone to UK service center. I used the cheapest USPS shipping (about $20) and it took about 2 weeks for the phone to get there from NY, but once it got there, I received back repaired working phone here in the US in a couple of days. I was not charged any money for this, after all.
The serial number of the phone remained the same, but IMEI changed, which confirms that the problem was in hardware indeed.
By the time I got the phone back from UK, my eBay seller obtained RMA from US HTC (which they denied me directly).
This whole experience demonstrated that:
US HTC support is useless. Everything several of their representatives told me turned out to be outright BS.
UK HTC support is excellent.
HTC doesn't seem to have consistent policy regarding unlocked bootloaders. Formally unlocking voids warranty (at least on non-developer units), but in reality it probably doesn't, if the the hardware is faulty
My experience
HI,
I have an HOX which had the standard HTC firmware from new. The battery needed replacing so contacted my network provider who agreed to “replace” the battery for me.
Received the phone back, not my phone but a refurbished phone which now had branded firmware, not overly happy about that! But I did have “my” phone back.
After reinstalling all the apps I use regularly and using the phone for three days, I noticed that I could not get any network coverage for approx. 24 hours. I called at the network provider shop where the assistant said that it was unusual and appeared to be stuck in airplane mode, which I hadn’t noticed. After using factory reset and a new sim the problem was still evident.
Two options; return it to the network provider for repair or try one of the larger shops which have a technician on site.
Whilst deciding what to do (over lunch) my phone started working correctly all the network information appeared in the “about” menu, great, sorted. I assumed the new sim need to “register” its self :/ However, several hours later the phone again showed no network signal!!!!
I just left the phone to one side and decided that I should send it back for repair, again.
Having left the phone untouched, it again started working, the only thing that I noted was that each time it started working it had turned off power saver mode. I have left power saver off and for the last 24 hours the problem has not reoccurred. Early days, but fingers crossed
In summary I guess it is a firmware problem based on my experience.
I hope this helps anyone who experiencing the same problems.
I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!