Just got my tb last night and right away loved it. After playing with it and getting a brief chance to play with the 4g I turned off the 4g since I was just outside the 4g coverage of philly. I did the *#*#4636#*#* method, idk if that matters.
Anyways, I was using wifi then for like an hour, turned wifi off, and since then I haven't been able to get 1x,3g or even 4g (when I tried turning it back on). what gives? is this another "outage" or is there something possibly wrong with my tb? when they went to activate it last night it did take several tries to find the network.
I believe there are issues currently, but I factory data reset will get your data back
I just got mine yesterday, I haven't turned on wifi yet. but my data doesn't work often already. I checked the status and it says data connection failed.
I'm already getting disappointed with my tb =[
every time, the data doesn't work, I turned my phone off and back on then it works.
oh, one time I tried to restart it, and if froze after the thunderbolt logo and the sound comes on. sigh*
I've done restart and tried airplane mode numerous times and neither worked. Haven't tried factory reset yet, if I get bored at work today I'll give that a shot. Thanks. Wasn't sure if it was just mine or a common problem.
Same data issue here got mine yesterday too hmmm what gives.
Anyway no point returning the phone for such a small issue that will be fixed in the future with updates.
Sent from my ADR6400L using XDA Premium App
Just rebooted the phone and data goes away, went to secret menu, press hard key menu turn off data connection off, turned off radio, waited for it to go off, turned back on, waited for it to come on then turned data on, then it worked.
Btw, if you live in an area with good 4g, leave it on lte only if not just 3g, the switching is what mess things up
Sent from my Thunderbolt 4BLTE
I fixed all issues with data by doing a factory reset
Sent from my ADR6400L using XDA Premium App
I struggle with the same issues in Philly. The day I got the TB I had no service, I did a reset, pulled the battery, and then spent three hours on the phone with tech support. Eventually I ended up tethering to my Evo, connecting the market, and downloading an app called "restart connections." It works very well.
On the plus side, you don't even have to power down the device when you use it.
Just thought I'd let you know about it, as it's much easier and more convenient.
There have been multiple threads saying that the verizon network is currently having issues. They are fixing out as fast as they can. Any factory resets or apps that rest your connection are just good chance timing.
Reset your APN settings back to default.
I'm right outside Philly........... No problems since Wednesday, could not TXT......... I fixed by pulling the battery off while the phone still on...... it worked for me...
I called tech support today and the were very helpful !! Lol I couldn't believe it. He reset my data from there end and had me factory reset my phone and I'm running great now. My signal is much better as well.
Sent from my ADR6400L using XDA App
So has anyone found a solution that doesn't require a hard reset? I have two friends with this problem, they can get 4G but not 3G. We have tried battery pulls, changing to 3G only mode, reseting the APNs, airplane mode and nothing fixes it. I don't want to tell them to hard reset only to have the problem come right back. It sounds like there is a major 3G provisioning issue with this phone and with no *228 there doesn't seem to be an easy way to fix it unless anyone has other ideas.
I've been experiencing the same issue. I called up. Hard reset failed, I also tried toggling data on/off and turning airplane mode on/off.
Of course, did the normal battery pull and reseat the SIM.
... Standing by with VZW on the phone to figure this out....
In the meantime, flashing a new ROM
just turned data on and off and i now have 1x, better than nothing, right
I just got off the phone with Verizon as my two Thunderbolts stopped getting any 3G data since Friday evening. Apparently this is a known provisioning issue and they are working on it. No need to hard reset. The rep herself had the same problem with her Thunderbolt too. Apparently they hope to have it fixed by later tonight. So many 4G issues, wondering if I should have waited a few more weeks...
I've seen this a couple of times today in my store. The only really working solutions is a hard reset and reload. It is a 3G provisioning issue because it doesn't have the standard *228 provisioning option. Not sure how VZW plans to fix.
thanks please keep up posted if you hear more.
There appears to be a work-around the issue...
http://forum.androidcentral.com/htc...blems-3g-data-dont-hard-reset-read-first.html
Related
Hello Just wanted to say thank you to all the peope who support this awesome website.
I got my TBolt yesterday and i know people have said they have had weird reception for 4g and what not. Luckily my house is in the center of a 4g area so in my house i have had perfect 4g coverage but today i went to town and i looked like it was trying to switch from 3g, 1x, or 4g but unsuccefully as it would only stay for a few seconds then disapear. Does this have to do with Verizon problems? if not what should i do?
Thanks
I was having the same issues going back to 3G from 4G. I would get no icons on the top of the screen and could only make phone calls. Tech support had me do a factory restore and that fixed it right away. Very annoying for sure to have to set up your phone all over again. If this keeps happening I'm not sure I will keep the phone. I am not about to factory reset every time this network handoff issue occurs.
Tech support told me they are working on a fix and I don't need to hard reset it yet. To me its silly to hard reset if its just going to happen again.
i was having similar issues and tech support had me take out the battery for a min and then put it back in and boot up and i had 3g back
Battery pull didn't work for me...
thanks guys battery pull seemed to work well!
Local VZW store said a national tech support email went out this afternoon regarding TB problems switching and dropping data. Email said the fix is on the network side and the phones have to be hard reset after 1PM mountain time to be fixed. Sounds fishy, but maybe worth a try.
I saw this linked in another thread. I take no credit for it.
http://forum.androidcentral.com/htc...blems-3g-data-dont-hard-reset-read-first.html
It helped me a little bit with my sporadic 3G connections here at work.
It appears vzw's eHPRD's network is down which is why data has been dropping once a tbolt is out of LTE coverage.
Use the ##778# menu (hit call after ##778#)-->password is 000000-->modem settings-->Rev A-->choose enable-->hit the menu button on the tbolt and commit changes
This is from the androidcentral forums. I can't post links yet, but a quick search over there will reveal the specifics.
This forces the device to use EVDO instead of eHPRD so you'll lose simultaneous voice/data, but at least if you're not in LTE coverage you'll get data. The device will still connect to LTE if it's available.
This worked on my device and my wife's.
I noticed that even in some areas of the same city that this network error is causing no access to 3g. I tested it by following the guide and sure enough the 1x switched to 3G. I hope Verizon gets this up and running. I think this is also causing calls to drop.
Sent from my ADR6400L using XDA App
God Dam ****ing verizon biooootch, angered me so much saying i couldnt get on 3g because I voided my warranty by doing *#*#4636#*#* and shutting of LTE. OMG I wanted to punch her through the phone.
I've been having an issue and I don't know if it's related, but it sounds like it.
I've been turning my phone to "CDMA auto (PRL)" whenever I go out for the day to conserve battery. But there's this one place that seems to disconnect me whenever I go. It's happened twice now, but when I go there, I lose data service and can't manage to get it back even after switching to 4G. The first time it happened, it was out from about 11pm to 3am. Today, though, I switched it to 4G and it came back, along with 3G.
Now, the problem here is that my girlfriend's Thunderbolt is fine during all of this. I'll lose 3G, but hers will stay connected even though we'll be in the same location. I don't understand what would be different about mine than hers. :S
Hey DJComent try pinggolf12's fix it worked for me.
my 3G drops out on and off all day on for a min off for a min.. not dropping to 1 x.. its dropping to no connection at all.. i have read somewhere on here that other people were having the problem.. and then they pointed to verizon.. i called verizon and there telling me everything is ok.. they tried to reset my esn or something (could not understand the accent). then i was told to reboot my phone.. so i did.. but the problem remains.. it has crippled my phone.. i was wondering if anyone can elaborate on what is causing the issue.. weather verizon is lieing to me or if i should flash back to stock,, throw my phone in the dogs water dish, or perform a voodoo ritual... thanks in advance..
I had this same problem. What I did was activate an old phone then wait like 5 min then reactivated my fascinate. That seems to have fixed it
Bummer.. I don't have another one
Sent from my frozen yogurt filled fascinate
neh4pres said:
Bummer.. I don't have another one
Sent from my frozen yogurt filled fascinate
Click to expand...
Click to collapse
I have seen many people saying you can go to a Verizon store and they have "test" phone that they can swap onto and off of your line for free.
You might investigate that further and see if its true in your area.
Call verizon tech support, try to get a level 2 tech, say you want a DMU or TSN reset or something...
Say you read forums about it fixing 3g issues
http://forum.xda-developers.com/showthread.php?t=1051543
Here is the original thread, read it! This fixed my 3g issues!
I will try this tomorrow when I have another phone to call from.. I'll let you know how I make out
Sent from my frozen yogurt filled fascinate
After a long hold with a level 2 tech, he told me I had a corrupt data connection and he said he was surprised I could connect at all and that he never seen it before.. He reset my data and all is fine now
Sent from my frozen yogurt filled fascinate
got my cln fascinate while ago fed ex..came with 2.2.1
3 g works fine
already rooted and voodoo'd....
I love verizon
Sent from my SCH-I500 using XDA App
rsswga said:
got my cln fascinate while ago fed ex..came with 2.2.1
3 g works fine
already rooted and voodoo'd....
I love verizon
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
What does this have to do with it?
Sent from my frozen yogurt filled fascinate
I did the dmu reset earlier. Called in on my phone and they went over a few things and then when I hung up they said pull the battery and wait five minutes while did the work on their end. Took a twenty minute nap and put battery back in. Haven't noticed my signal drop until just typing right now.
I had the 3G drop out. Was happening for several days, getting worse. It would take an hour to send a pix message. Browser, Facebook would rarely connect. Called Verizon. The first rep makes you do the "stupid person" test making sure your data is on, pull the battery out, etc. Once all that doesn't work, she connected me to a tech. The tech reset the connection/flushed something and had me turn my phone back on after a few minutes. My 3G is good again. She told me if it happens again, do a 'master reset' which I assume is just a factory reset.
What's interesting is that my wife and I have the same phone (Fascinate) running community rom 1.2 and only I have the problem. It might be because I commute by subway to work. She does not. Every day to work, I am constantly losing service on the subway so I switch it to airplane mode so it stops wasting battery searching for service. When I go over the bridge, I turn airplane off, 3G connects, sync some mail, download as much as I can before I go back underground, turn airplane mode back on. Once at work, service is turned back on and I turn wifi on. Going home, repeat steps in reverse. When I'm home, I am using wifi, too.
So I'm doing a lot of switching back and forth every day. Perhaps I could've 'corrupted' the data connection by all the switching/disabling of service. Not sure what everyone's habits are but this is my guess.
whoisandy said:
I had the 3G drop out. Was happening for several days, getting worse. It would take an hour to send a pix message. Browser, Facebook would rarely connect. Called Verizon. The first rep makes you do the "stupid person" test making sure your data is on, pull the battery out, etc. Once all that doesn't work, she connected me to a tech. The tech reset the connection/flushed something and had me turn my phone back on after a few minutes. My 3G is good again. She told me if it happens again, do a 'master reset' which I assume is just a factory reset.
What's interesting is that my wife and I have the same phone (Fascinate) running community rom 1.2 and only I have the problem. It might be because I commute by subway to work. She does not. Every day to work, I am constantly losing service on the subway so I switch it to airplane mode so it stops wasting battery searching for service. When I go over the bridge, I turn airplane off, 3G connects, sync some mail, download as much as I can before I go back underground, turn airplane mode back on. Once at work, service is turned back on and I turn wifi on. Going home, repeat steps in reverse. When I'm home, I am using wifi, too.
So I'm doing a lot of switching back and forth every day. Perhaps I could've 'corrupted' the data connection by all the switching/disabling of service. Not sure what everyone's habits are but this is my guess.
Click to expand...
Click to collapse
Maybe, I was turning off 3g when my phone is in my pocket cause it doubles my battery life
Sent from my frozen yogurt filled fascinate
have same problem.. only works with on/off airplane mode
Anyone else wake up to data issues today? Had no data connection even though sprint zone diagnostics said 3G connection was working correctly. Called sprint, they said there were no outages in my area and made up an E ticket. Told me to take it in to the sprint store. Decided to try ##3282# myself first. Got data back, but now I'm stuck in 1x. I'm running the latest cleanRom and haven't had any issues up to now. The only thing that I've done different the last couple of days is that I've been using wifi tether to connect my new View. I'm wondering if they see it somehow and if I'm being throttled. Any ideas?
##DATA# wont help.
Yeah the ##DATA# wont do anything for you. Please try any of the following:
1. Turn on airplane mode for about 1 min, and the turn off.
OR
2. Try power off the device and remove the battery for about 2 minutes so the device fully powers off and deregisters from the network. Power back on and try again.
If that does not work let me know. You might have to reset the network settings through ##CLEAR# menu.
I had this the other day but I reflashed my phone I dont know if yours is flashed and it fixed it
The past couple days my phone has lost data connection a couple times for seemingly no reason, and I am pretty much always at 1x now. Also my cell signal is lower than usual.
This is even when connected to my airave. I dont know why, but Sprint just seems to have this happen sometimes.
It definitely seems to be associated with wifi tether. I did try the airplane mode deal as well as turning off the mobile data. Also powering down and pulling the battery. It's hit and miss. Seems like receiving a text or checking my email will bring back 3G, have no idea why? But it's been working for me pretty consistently. Once I'm back up and running I'm golden til I tether again... Then sometimes I lose it sometimes I don't.
In the past two weeks, my mobile data has been down. I don't believe it to be an outage in my area due to the duration of the problem, and the inconsistency with other Verizon Wireless phones. I was running Juice Defender for a while, and every now and then I would notice that the Mobile Network would drop. Toggling the Mobile Network would not fix the problem, either. I usually cleaned out my cached data for the Juice Defender app, turned the app off, then toggled airplane mode once. (Sometimes just toggling Airplane Mode wouldn't fix it, therefore I had to clear the cache for the app.) Now this fails to work. I cannot get my mobile network to connect by any conventional means. When I receive MMS messages, my network will connect long enough to download the attachment. Also when I do a search for a Software Update, it connects just long enough to tell me there aren't any updates for my phone. I've tried updating my PRL with *228 and I've even tried *18 from a post over at Droid Forums. Neither work. I've removed the battery and SIM Card as suggested in some other threads here at XDA. I've also removed the Juice Defender app.
The phone is not rooted and has never been rooted with the Temp Root methods. I'm not opposed to rooting, but if I root, I'm gonna perm root and I would rather not have to factory reset my phone if I don't have to right now. I'm mainly posting this because I cannot find anyone online with the same issue that I am having. Any help would be appreciated. Personally, I think its an issue with Dalvik-VM. I can attach a copy of my LogCat if needed. Any ideas on my issue? Thanks in advance!
Check your power settings, if you are in economy mode it will mess with your data connection.
I have a paid version of JuiceDefender, it has caused me so many problems I don't even bother to install it anymore.
~John
I also have the same issue, tried a couple basebands and could not fix it. I ended up not using it...
Every once in a while my mobile network or just lte somehow gets turned off and I have to turn it back on, but that's rare.
I tried juIce Defender and also had problems losing my connection so I uninstalled it. Plus the settings were so confusing to me. I'm using Green Power now and that seems fine.
You didn't mention mhs so I assume you're not using it but that has known connection issues.
Sent from my ADR6425LVW using TapatalK
sunsys14 said:
I also have the same issue, tried a couple basebands and could not fix it. I ended up not using it...
Click to expand...
Click to collapse
Did you ever try doing a factory reset? I'm curious to know if that will fix it.
feralicious said:
I tried juIce Defender and also had problems losing my connection so I uninstalled it. Plus the settings were so confusing to me. I'm using Green Power now and that seems fine.
You didn't mention mhs so I assume you're not using it but that has known connection issues.
Click to expand...
Click to collapse
Juice Defender gave me fits, too. I'm not using my phone as a Mobile Hotspot, either.
I kinda think its my ROM. I'll play around with some stuff, or I'll just get around to doing a factory reset and see if that fixes the problem. I'll post any solutions here for others.
Are you in a good 4g area? If you scroll down the general section here, you will find my topic. If you use 3g more than 4g, there is a post in that thread about##778#. It helped me. Sorry if it doesn't help you, Cheers.
Sent from my ADR6425LVW using Tapatalk
I just wanted to let you know that I'm having this problem as well. I AM rooted and running CleanRom, but my daughter has a non rooted Bionic, and both of us suffered a complete loss of data today. My husband's rooted Rezound is fine.
I took my phone into Verizon today, and after initially just trying to swap out the phone (which I wouldn't allow them to do, it took me too long to get my phone the way I want it), they finally switched out the 4G sim card, and the data came back instantly.
When my daughter leaves school today, she will get her 4G card swapped out as well, and we'll see if it is in fact a network connectivity problem.
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
+1
CocoaGoddess said:
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
Click to expand...
Click to collapse
I will +1 this. My work WiFi is spotty, and so the phone falls in and out of WiFi. The Rezound HATES that and usually leaves me with no connectivity. There is definitely a WiFi->Mobile Network issue.
Try doing a factory reset. Could be a bad device... Im getting amazing reception on mine. I havent even seen my 3G or 1x icons yet. Constant 4G lock.
Forget what I said, my data connection has been dropped again for the past thirty minutes and there's no way for me to get it back.
I'm going to try a factory reset. I *really* don't want to have to send my phone back because my husband is getting amazing coverage on his Rezound. However, we're still in the first week of our Verizon contract, and if this looks like it will be a standing issue, then we'll have to cancel and go crawling back to horrible Sprint.
CocoaGoddess said:
I just wanted to let you know that I'm having this problem as well. I AM rooted and running CleanRom, but my daughter has a non rooted Bionic, and both of us suffered a complete loss of data today. My husband's rooted Rezound is fine.
I took my phone into Verizon today, and after initially just trying to swap out the phone (which I wouldn't allow them to do, it took me too long to get my phone the way I want it), they finally switched out the 4G sim card, and the data came back instantly.
When my daughter leaves school today, she will get her 4G card swapped out as well, and we'll see if it is in fact a network connectivity problem.
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
Click to expand...
Click to collapse
I think I'm going to try doing this. How painful was it for you to convince them to give you another SIM Card?
Edit: Just read your last post. Please let me know what a factory reset does for you.
They had no issues at all swapping out my 4G card, they certainly couldn't let me walk out of the store with no signal. They knew they had to try something.
The factory reset on the phone appeared to work. I've been steadily switching it from wifi to data, and the data signal picks up, albeit a tad bit slow. Only thing is, I still don't really get 4g, while my husband's Rezound has a great signal.
I got insurance on the phone, so I'll put up with it as long as I can before I start screaming at Verizon.
Good to hear. I'm going to try to switch out my SIM card today and see if that fixes it. I thought maybe it was something with the ROM, seeing as how my 3G will turn on whenever I need to send an MMS message, so a factory reset made sense to me. I just don't want to do it. Lol. Thanks for the info!
I've experienced it twice in the last 24hrs and it just happened to be right after I installed and used LTE OnOff. Don't know if there might be a connection there. I keep forgetting this phone has the ability to switch 4g/3G unlike the TBolt. Needless to say, that app is no longer on the phone.
KORM via the beast known as the Rezound.
I had an issue with the mobile network just dropping in and out (other people in the room did not lose signal). We currently don't have 4G and it is 3G only. I did a factory reset of the phone, but it continued to occur. Took the phone back to Verizon store to exchange it (it was 1 week old). At first they weren't going to and gave me a run around but in the end exchanged it. Have had no problems with new phone.
My girlfriend's Bionic keeps dropping 4G more frequently than my Rezound. I get this problem too though. Usually a toggle of Airplane Mode fixes it...but it's pretty damn annoying. Happens once or twice a day!
A Factory Reset fixed it. Everything went smoothly, too. I backed up all my SMS Messages with HTC's Messaging app, and got my network back as soon as I restored it and set everything back up. Hopefully this will help anyone else who might have had the same problem.
I've been side by side with a fresh Rezound and watched both of them jump from 4g to 1x to 3g and sometimes never 3g. The problems were a million times worse with my droid charge as it's a combination of the handsets and the towers.
Posted via Tapatalk mobile app
Hmmm
I have this happen if I am in an area with NO signal (such as the basement level of my office building) for long time. Only a reboot will bring back data. Does not happen often (maybe 2ce in a month and a half).
I am intrigued by the person who blames the install of LTEOnOff. I have it installed but do not use it. Maybe if I ever have to hard reset (such as if ever run the unlock), I will not reinstall that program.
Is anyone else experiencing hang ups when using mobile data? Every so often (multiple times throughout the day) data stops coming in and I see the upload arrow on the LTE but no apps or data respond until I flip on airplane mode and back off. It's been happening every day for over a week and factory reset didn't help.
Happened to me a few times but not super frequent. It was random and I figured it was verizon data service and not the phone. I didn't see any downtime for vzw online though so I dunno. There's a security update and maybe that'll fix the bug if it is one as well.
I've noticed this as well.
I mostly get it when I launch the Google Search/Assistant app. I can verify it immediately because it's not listening for my voice input. Another way to tell is that the newsfeed that Google usually loads doesn't appear, nor does it attempt to auto complete any searches I perform. I haven't had to cycle my Data or WiFi on/off to get it to work, I usually just kill the app from the Recents screen and relaunch it, whereupon it launches and performs normally.
I have noticed the same thing when it comes to my google feed/google app.
Just happened again and it's pretty annoying. Can't figure what's causing it. I noticed Pandora wouldn't play and then tried to open my Google feed and nothing. Tried YouTube and a few other apps and still nothing. Did a reboot and all is good. Will try and toggle data off and on next time
Still happening. Randomly when browsing things won't load and I'll notice the LTE upload arrow and nothing works until I toggle airplane mode. Starting to get on my nerves.
Good to know it wasn't just me.
I'm all the way in Korea so I can tell you if can't be the network provider at fault here. Also the immediate recovery after toggling airplane mode and back also points to this problem being a device issue.
This is quite irritating...
Quick update: after a factory reset the phone still hangs randomly on 4G up data until toggled off.
Hopefully the last update. Switched sim cards and it seemed to solve the issue. Been running 4G data instead of WiFi for the past two days without hiccups. May have been an issue when switching the card from my 6P.
I had random glitches with the data too. I noticed it has pretty weak RF performance compared to Moto Z and S7 Edge on verizon. I haven't tested S8 yet (waiting for unlocked)
Phone tricked me. Issues persist after new sim card. Now comes the battle of refurbished phones.
FWIW, I can't see any difference in RF performance good or bad vs my old HTC One M8. In good spots, service is still good. And in bad spots, it's still bad.
Well, service is great when it works. I assumed it was network prioritization but it happens even on a New billing cycle.
I replaced the sim card, reset the phone, used safe mode, and just got all brand new G6 in the mail. Same issue and Verizon doesnt know why. At this point it has to be a network issue.
As an interesting side note, I used my 6P all day with no issues this past weekend
06stang said:
Well, service is great when it works. I assumed it was network prioritization but it happens even on a New billing cycle.
I replaced the sim card, reset the phone, used safe mode, and just got all brand new G6 in the mail. Same issue and Verizon doesnt know why. At this point it has to be a network issue.
As an interesting side note, I used my 6P all day with no issues this past weekend
Click to expand...
Click to collapse
I've had a similar issue recently, a few times. Sometimes the phone will say no network connection in certain apps, other times it just does not work, LTE arrows blinking, but no data, apps do not respond. However, it would not work after toggling airplane mode, so I rebooted. Oddly, when this happened, my wife opened the same app on her G6, and it worked (we were not on wifi). Not sure if it's a network issue, or not. I'm gonna try a factory reset and see if that corrects this. I've had the device for 10 days, has happened 3 times.
I had a similar issue 2 days ago; no Verizon internet when trying to use my Chamberlain garage door opener app. I got it to work again when switching networks from Global to LTE/CDMA and back to Global. After that I rebooted the phone, got off wifi to make sure Verizon data works. Haven't had a problem since.
Another update but I'm sure no one cares any more. Used my 6P all last week with no issues. Back on my G6 today and data freezing throughout the day. Verizon doesn't believe me and no one knows what to do. I'm SOL and this G6 is to blame.
My girlfriend and I have both bought 2 brand g6s. Within 30days of owning, all of the issue that have been presented on here have happened and continue to happen even after joining a different verizon network plan. We have not figured out a fix and these are BRAND NEW. Not refurbished phones