[Q] Random Reboot? - Thunderbolt Q&A, Help & Troubleshooting

So just a few minutes ago, I had my phone on my desk and out of the corner of my eye I noticed my screen went from off to on, and not my lockscreen, but the white HTC logo that you get when the phone boots up. It just up and rebooted on its own. The last few things I did was update Kernel Manager and install IP Address Widget. Running 4.4.2 kernel and BAMF 1.5-NTE.
Any Ideas?

are you overclocking at all?
were you tethering?
was the phone hot?
Are you familiar with ADB?

Same thing happened to me a little while ago, BAMF remix 1.5 o/ced to 1.2. Been stable for about 30 minutes since reboot.
Sent from Thor's hammer on a bolt of lightning.

babybacon said:
are you overclocking at all?
were you tethering?
was the phone hot?
Are you familiar with ADB?
Click to expand...
Click to collapse
Didn't have my SetCPU to o/c
No tethering
I'm pretty sure it wasn't hot
I do know how to use ADB

Ive been having this same problem lately. It seems to happen primarily when i have aDownloader running(torrent app). It did happen once though while i was playing Angry Birds. I called Verizon about it but was told the only kkown issue with the TB is the battery issue... An in store rep however stated that he dealt with this problem before and said its an issue with the battery contacts and to clean them. I did give them a cleaning but the phone still reboots by itself. Its only happened about 3-4 times in the past week but still annoying nonetheless.

Had it happen again today on the way home.
BAMF Remix 1.5 o/ced to 1.2ghz.
On 4G
In the car dock on the car charger running nav.
After the reboot I checked the temp in SetCPU and I was running 40c. Turned off the charger and killed Car Home and the temp dropped like a rock to the mid 20s with in 5-10 minutes.

Same thing with 4.4.2 kernel. Maybe just too undervolted for some of our phones.
Sent from my ADR6400L using XDA Premium App

Mine is still STOCK. It does reboot every now and then. So I can proudly say that it isn't just because of the rooted/flashed, OCed and whatnot. I wonder what could be causing it? Oh and my stock text messaging app slows to a crawl and pulls the E-brake. I have to reboot to get it working again.

Most of the people I've seen reporting reboots had it after they updated to the leaked RUU. if it was happening to me on stock I would complain very loudly to Verizon.

I haven't rooted yet either, and the mysterious reboot happened twice.
Sent from my ADR6400L using XDA App

Happened herw too. I had the problem when i first rooted. The phone would restart in bootloader. Now after I applied new RUU and radio I noticed phone restarted but no bootloader just regular. I am not sure if it is now from me killing some app and the phone doesn't like that.

This is a known problem for some people who have upgraded to the leaked RUU. BAMF 1.5 is a rom that is based off of that leak. Some people have reported random reboots, with & without OC'ing. Only other option right now is to use a rom that doesn't use the new base.

I think it may be the radio and not the OS part of the leak... I am using Perfect Storm 1.3 and updated ONLY the radio because I do not have the time at the moment to reset everything the way I like it... and I am getting the random reboots... 3 so far today... ive been trying to find a way to go back to the old Radio until this is sorted out... anyone know where I can find that?

Whatever is causing it its clear that its not a root issue since its happening to people whove rooted as well as people who havent rooted. As my last post stated, its happened to me 3-4 times this week and i havent rooted.
I do feel its b.s. that the verizon rep is blaming it dirty battery contacts.

I really think it's app related. Mine has rebooted twice. My wife's has done it at least 3 times a week. Although I noticed mine will be close to a dead battery when it does it. The wife's is just random. That's why I am leaning on app. I have since rooted mine on stock. I have not seen a reboot yet. Both times mine did it I was watching a long youtube video. Wife's is just sitting there when it reboots.
Sent from my ADR6400L using XDA Premium App

Run "adb logcat" and try to force the issue....If it is the same as mine, coming out of airplane mode causes the problem:
See the last line before the phone powers down:
D/ResourceType( 1757): calling getConfigurations
D/ResourceType( 1757): called getConfigurations size=230
I/CheckinTask( 1757): Checkin success: https://android.clients.google.com/checkin (1 requests sent)
I/CheckinService( 1757): From server: Intent { act=android.server.checkin.FOTA_CANCEL }
W/ActivityManager( 1560): Permission Denial: broadcasting Intent { act=android.server.checkin.FOTA_C
ANCEL } from com.google.android.gsf (pid=1757, uid=10012) requires android.permission.HTC_FOTA_UPDAT
E due to registered receiver BroadcastFilter{47b299c0 ReceiverList{47b29948 1560 system/1000 local:4
7ad5cf8}}

We never set airplane mode. And I haven't had it happen since I rooted last week. The wife has had it reboot again though. One more time and I am taking to the store and making them swap it. I am beginning to think it is an actual hardware issue of some kind in hers.
Sent from my ADR6400L using XDA Premium App

HTC evo has the same problem, I had mine replaced 4 times for the same problem, is HTC radio isue. HTC sucks.
I was reading this forum bc I am thinking to switch from my evo and Sprint buy I see most of the same problems. So I am going to wait.
Sent from my PC36100 using Tapatalk

marvinmadman said:
Mine is still STOCK. It does reboot every now and then. So I can proudly say that it isn't just because of the rooted/flashed, OCed and whatnot. I wonder what could be causing it? Oh and my stock text messaging app slows to a crawl and pulls the E-brake. I have to reboot to get it working again.
Click to expand...
Click to collapse
That's very interesting to hear yours is rebooting while on STOCK. This whole time, we've been under the impression it was our radios or possibly roms. Have you had any more reboots?
I had 4 reboots within an one hour running the latest radio leak and das bamf 1.5 remix.
I'm running Lightning ROM 3.3.1 with Minimalistic kernel extreme for the past 12 hours and haven't had one reboot.

I have 2 of these at work, both stock.
One reboots 3-4 times a week. The other is perfect- 0 reboots.
I replaced the bad one under warranty. The warranty replacement also reboots 3-4 times a week (they sent me a "new" one with no battery/accessories)
So Yesterday I swapped the batteries between my good Tbolt and my new replacement Tbolt to see if its a battery issue.... still waiting on results, so far no reboots on both
I am starting to think that its a charger issue though.
The good phone is charged once per day (overnight)
The bad ones are charged 2-3 times per day with different chargers (home, car, work). We notice that usually it reboots while its being charged or soon after its disconnected from a charger.

Related

[Q] Atrix reboots are killing me.

My Atrix has rebooted itself at least 6 times today. Once while I was trying to post this. How do I make it stop? This sucks.
I tried to search the forum but couldn't do it from my phone. Go figure.
Take it back? Software restore? I haven't had a single random reboot
sent from my Atrix
philosocrates said:
My Atrix has rebooted itself at least 6 times today. Once while I was trying to post this. How do I make it stop? This sucks.
I tried to search the forum but couldn't do it from my phone. Go figure.
Click to expand...
Click to collapse
No one has really figured out what is causing the reboots. What do you have installed/Mods. One theory is if you have some after market task killer (ATK - Advanced Task Killer) it might be killing the OS causing your phone to reboot, again thats only one theory.
Yeah I havnt had a single reboot, knock on wood lol, I would say take it back
Sent from my MB860 using XDA Premium App
skunz35 said:
Yeah I havnt had a single reboot, knock on wood lol, I would say take it back
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Right out of the box. Not rooted (yet) or anything. I notice that the task manager on this phone lets apps run wild unlike my "old" Droid 2. I have a hot phone with sub par battery life. I am wondering if I have a memory leak somewhere.
I have noticed apps like Pandora tend to lock up as a widget but continue to burn through memory. I am hoping for a system update soon.
philosocrates said:
Right out of the box. Not rooted (yet) or anything. I notice that the task manager on this phone lets apps run wild unlike my "old" Droid 2. I have a hot phone with sub par battery life. I am wondering if I have a memory leak somewhere.
I have noticed apps like Pandora tend to lock up as a widget but continue to burn through memory. I am hoping for a system update soon.
Click to expand...
Click to collapse
I also have not had my Atrix reboot on it's own. You can try to hard reset your phone and not reload your apps to see if it's one of your apps causing the problem. But I bet you will have to get a replacement phone.
One thing that has started happening to me is when I used the speedtest.net app it'll run one good speed test the second run it'll display 50kbps down 50kbps up then it'll reboot very odd don't know why this might be
Sent from my MB860 using XDA Premium App
Make sure you charge your phone full to 100% before doing a hard reset... This helped my battery life tremendously... Don't forget to backup your data
I do get random reboots, but only once in awhile (3x since I can remember from release date of Feb. 22)... I think Motorola is aware of this issue. There is an update in beta test right now so hopefully it will be out for every in the near future.
Good luck.
Is there any update to this? I am also having random reboots on 4.1.26 and 4.1.52
drock212 said:
One thing that has started happening to me is when I used the speedtest.net app it'll run one good speed test the second run it'll display 50kbps down 50kbps up then it'll reboot very odd don't know why this might be
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
I noticed when my Atrix would reboot itself, it was USUALLY when GPS was in use. I know Speedtest sometimes uses GPS to determine which server to use, which might explain this? Just a guess though.
KaLiBLeeK said:
I noticed when my Atrix would reboot itself, it was USUALLY when GPS was in use.
Click to expand...
Click to collapse
I've only had one reboot but messing with GPS caused it. Basically I went in and out of the navigation app 4 times. I can't remember why lol.
OP: Do you leave your gps on all the time? Maybe try turning it off for a day or 2 and see if that improves your situation.
Ive only had one reboot to date as well and it was also GPS related. I had just installed the update last night, and went into the app GPS status. it locked up and rebooted the phone. only time its ever happened...?
weird
I think the reboots are associated with polling.. if not polling then some underlying data send/receive issue.
i've also had about 3 random reboots in the past week, i'm currently running 4.1.57
My phone recently starts to reboot by itself too.
Running 4.1.57, rooted, and Webtop mod.
Most of the time it happens when I try to wake up the phone. The phone would not wake up and then reboot itself after a while.
At least with the update the issue is the phone randomly reboots when there is
1. Low Signal
2. Coming off wifi and unable to reconnect data.
Pretty much when the device loses the data connection and cannot reconnect it reboots. Been worse since the 1.57 update.
Sent from my MB860
WooWoo said:
My phone recently starts to reboot by itself too.
Most of the time it happens when I try to wake up the phone. The phone would not wake up and then reboot itself after a while.
Click to expand...
Click to collapse
+1.........
when I've had random reboots, (about 2 of them since the 1.57 update) I've noticed that each time the phone was busy pulling something from teh internets, and would just jam-up. Maybe there's a buffer overload or something and the phone has to reset to clear its cache?
Then again, I know NOTHING about internets, except how to watch pr0n and dl torrents.
I too, have never had a single random reboot.
I've had 3 reboots in the past week alone. Mine usually happen at the beginning of a phone call. I'm getting sick of having to call the person back and explain that my phone just rebooted.
Anyone heard of any updates on this issue ?

[Q] Thunderbolt powers off

Ive had a thunderbolt since launch and im aware that the phone has a tendency to reboot itself. I however have not seen it reboot, but just power down. This has happened on CM7, das Bamf, and Liquid Thundersense. It this the same as the rebooting everyone else is having or is my issue something else. It only happens about once a day, sometimes not at all, but it seems to kill my battery dropping it down about 10%. Thanks.
dmrnhs said:
Ive had a thunderbolt since launch and im aware that the phone has a tendency to reboot itself. I however have not seen it reboot, but just power down. This has happened on CM7, das Bamf, and Liquid Thundersense. It this the same as the rebooting everyone else is having or is my issue something else. It only happens about once a day, sometimes not at all, but it seems to kill my battery dropping it down about 10%. Thanks.
Click to expand...
Click to collapse
Go back to stock. If it continues to happen it is a phone problem and you would be eligible for a warranty replacement.
If you are overclocking it, that may be the first thing you want to try and just disable that and see how it goes.
i jus opened a thread 2 days ago about this issue aswell. it might be the stock radio as i was told. flash over it with some of the ones on this forum. happened to me even on mr1 release and its hardly overclocked. when i changed out my radio seems to be fine.
Sent from my ThunderBolt using XDA App

[Q] LTE issues. Random shutdowns.

Ok, before I get crucified, I have searched and I haven't found anyone having anywhere close to the same issues as I. My last phone lost 4g after rooting. I couldn't get it back till I restored to stock. Flashed radios, roms, and wiped cache, data, and davik cache. Well, I finally raised enough of a stink to get an NIB thunderbolt. Rooted then had the same issues with 4g going out. So finally I tried something I didn't try before, I reflashed the mr1 upgrade rom from J's root thread. I got 4g back, but now I have issues with it shutting down randomly. It's not a reboot, it's more like a sleep of death. I can only fix it with a battery pull and reboot. I'm not overclocked, and I haven't even used setcpu on the mr1 rom. Is anyone else having these issues? Also, when I first received the phone and used it unrooted for two days until I had time to root it, it was plagued with random reboots every hour or so. I loved my new phone and didn't mind it until I started having major usability issues. I can't deal with a phone that can't stay on all day and I'm not sure what to do at this point. Does anyone have any possible explanations for what I'm experiencing?
I have this issue but I am pretty sure it's hardware related. Sometimes if I put pressure on both ends of the phone and bend it a tiny bit, it will shut off. Might not be the same thing as you but that is what is causing it for me.
1454 said:
Ok, before I get crucified, I have searched and I haven't found anyone having anywhere close to the same issues as I. My last phone lost 4g after rooting. I couldn't get it back till I restored to stock. Flashed radios, roms, and wiped cache, data, and davik cache. Well, I finally raised enough of a stink to get an NIB thunderbolt. Rooted then had the same issues with 4g going out. So finally I tried something I didn't try before, I reflashed the mr1 upgrade rom from J's root thread. I got 4g back, but now I have issues with it shutting down randomly. It's not a reboot, it's more like a sleep of death. I can only fix it with a battery pull and reboot. I'm not overclocked, and I haven't even used setcpu on the mr1 rom. Is anyone else having these issues? Also, when I first received the phone and used it unrooted for two days until I had time to root it, it was plagued with random reboots every hour or so. I loved my new phone and didn't mind it until I started having major usability issues. I can't deal with a phone that can't stay on all day and I'm not sure what to do at this point. Does anyone have any possible explanations for what I'm experiencing?
Click to expand...
Click to collapse
Sleep of death? Haha, yeah, I've got the same issue. Screen refuses to turn back on, but I know the device is still running since my notification light keeps blinking. Only solution is a battery pull. Happened twice today.
I'm running dasBAMF 2.0-5.
Ok, well I guess its good to know that I'm not alone.
Well, I guess if its hardware I will whine a little more to Verizon.
Sent from my ADR6400L using XDA App
1454 said:
Ok, well I guess its good to know that I'm not alone.
Well, I guess if its hardware I will whine a little more to Verizon.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Yep. I too have experienced the sleep of death at least half a dozen times. I experienced it a lot on MRs. at the time I was running Gingeritis beta CO and Imoseyans kernel OC to 1403mhz.
I've been running on MR2 for a week now with Gingeritis final and Imoseyans kernel.... and haven't had one spasm.
Rooting doesn't disable 4G. Did you make sure your original TB radio wasn't set to CDMA auto (prl) in settings/network before returning it?
Sent from my ADR6400L using XDA App
Had the "sleep of death" happen today for the first time. Rooted on candy rom 2.0.3. Happened as soon as I got into a 4g area while driving.
sleep of death aswell here. Not often.
there is a new gb radio out MR2.5 ...running great so far..
Sent from my ADR6400L using XDA Premium App
I am running MR2.5 with The Perfect Storm 1.5 with no reboots or problems!!
TwistedX
I've been getting SOD occasionally as well. Happened once on stock rooted, several times on gingerBAMF, and on BAMF 1.7 as well. Often it has happened while asleep to find phone unwakeable in morning, but still on. The last day or so I've had market downloads seemingly trigger it as well. At least it did it while updating apps....No physical triggers have caused it. It's never frozen in my hand as previous poster mentioned.
I'm scared it's increasing in frequency. Guess I'll see how MR 2.5 works when I get a chance next.
I didn't say that rooting was the cause. Just the series of events. It wasn't until I flashed new roms that I started having issues. I have gone back to mr1 upgrade and gotten 4G back, but now I have the sleep of death issue.
Sent from my ADR6400L using XDA App
I may try this setup and see if I still have issues. Thanks for the feedback.
Sent from my ADR6400L using XDA App
Mine has only frozen while using once. Most of my issues with the sod have been after being in sleep for a while.
Thanks for all the responses, maybe one of the devs can chime in with some advice as to what we need to do to fix it.
Sent from my ADR6400L using XDA App
I did have a simi random reboot issue this morning or o think so. I was making coffee and heard the phone vibrate than screen. Went off and rebooted. I was running gingerits with twisted and imo kernel at 1400/184 smartass extreme. I think that was the issue cause I set it to 1400/240 interactivex and have had no issues and got 16hrs outta of my 1700 batt with heavy usage.
Sent from my ADR6400L using XDA App
+1 sleep of death
^_^_^
It's happened to me twice, once yesterday and once today. I have never had it happen until I flashed MR2.5.
i'm 3 days free of any more SODs after wiping to death and flashing MR 2.5 radio. happy days again. I hope. Probably just the wipe and not restoring any app data at all that made it better.

Phone has a slow response randomly and I have to reboot to fix it.

I wanna know if anyone else has this issue or not when click an app like a game it takes up to 10 seconds for it to run and after exiting sometimes the main screen is very delayed and sometimes unresponsive when scrolling left and right. I also have an issue of the phone not wanting to switch back to 4g if in 3g or 1x just stuck until I reboot or restart it. Wanna know if I should get this one replaced or not. Also GPS is horrible never accurate. It say in running little kids on the sidewalk over constantly or running threw people house. I have factory data restored it but same problem. Need to know if I need new one?
Zinsko said:
I wanna know if anyone else has this issue or not when click an app like a game it takes up to 10 seconds for it to run and after exiting sometimes the main screen is very delayed and sometimes unresponsive when scrolling left and right. I also have an issue of the phone not wanting to switch back to 4g if in 3g or 1x just stuck until I reboot or restart it. Wanna know if I should get this one replaced or not. Also GPS is horrible never accurate. It say in running little kids on the sidewalk over constantly or running threw people house. I have factory data restored it but same problem. Need to know if I need new one?
Click to expand...
Click to collapse
It does happen. Try a different kernel or over clocking.
this happens to me occasionally, usually only when the battery is hot/doing a LOT of things at once. (meaning when i'm charging and using pandora over bluetooth, wireless tether, and waze at once) the phone lags up so much that when i press the home button, the haptic vibrate stays on for about 3 seconds.... this is when i know that its happening - and i'll just pull the battery...
If you're running stock & it's been like that since day one, you might consider exchanging it. If you're running a custom rom/kernel, reflash & leave it at default settings for a few days & see if the problems resolve
Sent from my ADR6400L using XDA App
I've never had the lag issue you speak of, however, the gps issue I have seen, but has been fixed in recent custom roms and will be addressed in the update. If you are on stock, you might want to just wait it out for 9 more days till the OTA rolls out. If you are using a custom rom/kernel combo, what are you using?
sublimaze said:
If you're running stock & it's been like that since day one, you might consider exchanging it. If you're running a custom rom/kernel, reflash & leave it at default settings for a few days & see if the problems resolve
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
+1
I also forgot to mention that i'm on BAMF 1.8 with the kernel that it comes with.
If your rooted, i'd recommend unchecking your "set at boot" and profiles in SetCPU, reboot, and see if it continues. As said above, if unrooted... a call to verizon may be in order.
My phone is not rooted every phone I have rooted besides like 2 I have bricked. But yeah I don't get why they didn't run this stupid phone a dule core. I got to play with a phone that had a dule core and response is so amazing.
Then you should take it back to verizon & exchange it for another. Your Tbolt shouldn't be like that out of the box. I've never had GPS issues, even on stock it would lock within a few seconds. And dual core is overrated unless you have apps that actually take advantage of it (not many). No wonder you were impressed with dual core phones lol. My mildly overclocked Tbolt runs Sense just as fluidly as any Atrix runs MotoBlur
Sent from my ADR6400L using XDA App
Okay thanks I have been looking for an excuse to tell them basterds off.

Random rebooting???

Has anyone else noticed that the Photon seems to self reboot at odd times. I have yet to have it reboot on me while using it, but my wife's Photon has rebooted on her during active use.
Anyone else experiencing this?
No, but you leave alot of unanswered questions. Is your wife rooted? what is she running (app's) that you are not running?
I have heard of this before and if i remember, delete everything and start new, just putting a few app's at a time back on. When it starts acting up, you found your app!
depperly said:
Has anyone else noticed that the Photon seems to self reboot at odd times. I have yet to have it reboot on me while using it, but my wife's Photon has rebooted on her during active use.
Anyone else experiencing this?
Click to expand...
Click to collapse
Shockingly enough, I did suddenly get that twice yesterday after updating YouTube. However I've been unable to reproduce it with any level of consistency at this point.
For the two Photons I have access too (both are doing the same thing), one is rooted one is not.
Apps in common are:
Enhanced email.
ADW Launcher
Car Home.
My feeling is that more people are having this issue they just don't know about it... I found it because I went to recently used apps and there were none, then I started to watch it...
depperly said:
Apps in common are:
Enhanced email.
ADW Launcher
Click to expand...
Click to collapse
There is something that we have in common between devices. What system version are you on? 45.3.7?
decamel said:
There is something that we have in common between devices. What system version are you on? 45.3.7?
Click to expand...
Click to collapse
I am also on 45.3.7, however my wife is still on the OTA.
Sent from my MB855 using xda premium
I've experienced it a couple of times while playing music. A song would be playing and then it would suddenly reboot.
I'm using Google Music...
I've heard of that happening before the 154 update came out. So not sure if you're on the latest OTA or Leak why you'd be getting it, unless as someone mentioned it was an app. Which is possible I s'pose.
i did noticed that when the phone is in the charger,when i take a call
while the phone plugged in i hear no voice and the phone reboots
the phone was pretty hot when it happens so i can assume it's a heat problem
(in my case)
Mine has been rebooting more and more frequently. I went to Sprint today and had them order me a replacement. I'm hoping the new one does not have this issue.
Have you tried wiping data and cache then installing the latest leak?
Sent from my MB855 using XDA App
Just curiues How does wipeing data helps rebooting problems?
You do that before flashing the latest leak. You won't do any good otherwise.
Sent from my MB855 using XDA App
xTMFxOffshore said:
You do that before flashing the latest leak. You won't do any good otherwise.
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
What latest leak? The 198_7?
Yes sir. That's the latest leak/OTA update. Though the reboot issue was fixed for most people with the 154 update. I previously had that issue as well. So you could try that, but not saying it will for sure fix it. That's really the only idea I have, unless you try uninstall your apps and see if it's an app related issue.
Had same famous random reboot issue, after 154 update and a wipe.
Exchanged for new Photon at Best Buy (no hassle swap) 3-4 weeks ago, So far no random reboots. For me, I believe it was hardware related, noticed the phone was getting fairly warm around the same time the random reboots started happening.
naturecannon said:
Had same famous random reboot issue, after 154 update and a wipe.
Exchanged for new Photon at Best Buy (no hassle swap) 3-4 weeks ago, So far no random reboots. For me, I believe it was hardware related, noticed the phone was getting fairly warm around the same time the random reboots started happening.
Click to expand...
Click to collapse
I guess it could be hardware related, but that WAS a known issue when the first Photons came out. I had to exchange mine three times due to the reboot issue before the tech told me it was a reported and known issue and they would be releasing a fix for it.
My Evo 4G and EVO 3D both did this sometimes (both stock, not rooted, hardly any 3rd party apps) when signal strength was low.
My Photon does it much less often (did it once today though, but I'm in Canada roaming). My Photon is rooted, but pretty vanilla.
I have gone with all of the OTA's, and have yet to have a reboot.
Sent from my Xoom using xda premium
There was some dude who had this issue and he stuck a business card at the space near the top of the battery to keep it lodged with the connections near the bottom. Supposed ly this worked....but you probably want to get a phone that works straight up.
Sent from my MB855 using xda premium

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