Hello Friend Citizen! You have come to this thread because your 3g is not working correctly. You may have a 1x lock or even no data at all. It is important that you follow these steps:
1. DO NOT PANIC
2. DO NOT DECIDE TO BADMOUTH A ROM/RADIO/KERNEL ETC. (its not their fault. Honestly!)
3. Breathe.
4. See step 1.
Now that we've gone that far, let me first say that VZW is having network issues. Due to these issues, they have been causing phones in different areas and even random phones (not always your friends in the same area) to lose 3g. This is affecting the Fascinate as well as the ThunderBolt, the PALM PRE and many other verizon 3g and 4g phones.
On the offchance that it is actually a modem problem, simply backup your rom and restore to stock via odin. Test out your 3g and if it is still lost, relax and restore your rom and wait for VZW to get their act together.
You can use the DL09 package in this thread to test the stock radio.
http://forum.xda-developers.com/showthread.php?t=1044474
Probably not the correct place to post this, but great thread
yeah, mine literally went out in the last 30 minutes, tried *228 option 1 and after rebooting nothing changed....but now according to the network *228 is "not a valid number"
anyone want to conspire about how this could be a part of implementing the "if you're rooted we will deny you data access" drama that was floating around recently?
Nahh...
Double-checked with a coworker who also has a Fascinate. Bone-stock DL09 and she has no data right now, as well.
I've gone back to DL09 several time running stock, unlock, non-root...and 3G still wacked.
Let it OTA update to ED01 stock (took damn 3 hours) and still wacked
Took it to verizon store to show them a vanilla stock ED01 with 3G issue. They confirmed the hardware was hosed and will be sending me a new one.
I also went to the Verizon store an hour ago to have my phone looked at. The rep called a tech and apparently he said that my phone wasn't receiving any data from their side. So he reset my data and wamo.. pages are loading, the market works, and I'm still on dl09 modem. Going to flash EC01 and see what happens. Definintly something wrong on their side of this.
any links to the data outage information?
smilepak said:
I've gone back to DL09 several time running stock, unlock, non-root...and 3G still wacked.
Let it OTA update to ED01 stock (took damn 3 hours) and still wacked
Took it to verizon store to show them a vanilla stock ED01 with 3G issue. They confirmed the hardware was hosed and will be sending me a new one.
Click to expand...
Click to collapse
I don't think it's the hardware, Verizon is having confirmed data issues. Their 4G network went down earlier today and all devices fell back to 3G, which is now having issues. Mine actually came back a little while ago only to disappear again....it's a flaky network at this point. The guy at the Verizon store doesn't have the ability to assure you your hardware is hosed. That was opinion.
On the phone with a tech right now. Let's see what they can do for me.
On the phone with a tech right now. Let's see what they can do for me.
Click to expand...
Click to collapse
Let me know.. I'm tempted to take my device in to vzw..
Sent from my SCH-I500 using Tapatalk
With my coworker having the same issue on her untouched DL09, tech support believes it to be a network issue.
He escalated a ticket and hopefully will call back soon.
I'm on 1x on my tunda bowl.
Sent from my ADR6400L using XDA App
just took a poll in the office out of the 5 devices I checked 2 are stuck on 1x (a fasc and a tunabolt). The other three (2 fasc and one inc) are fine.
weird how random it is... all 5 devices are rooted, rom'ed etc..
3G is starting to come back for me. Its sketchy and slow but before as soon as it would pop up if I tried to use it it would flake out. Now it works most of the time but its like its really under a heavy load.
Sent from my SCH-I500 using XDA Premium App
So I guess this is what its like to be on att with an iphone. Or maybe I am just holding my phone wrong.
Sent from my SCH-I500 using Tapatalk
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
Where's that guy that was screaming this prediction all over android enthusiast forums everywhere? Is he taking credit? Lol
Sent from my SCH-I500 using XDA Premium App
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
Your foil hat is crooked.
Besides that, there is not just a 4G problem. Sorry to disappoint ya.
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
no its not. its the same thing. there is no functioning 4g network in the world. the "4g" that the networks are feeding us is just a slightly increase bandwidth aloted to certian phones. 4g is a gigabit network and requires different hardware in the towers. the load of crap that the networks are shoveling as "4g" is basiclly the same as you calling your cable company and increasing your cable modem speed. they are simply increasing the landline bandwidth to allow for increased use.
the problem comes from vzw not properly anticipating bandwidth demands after "4g" was launched.
Honestly I lost my 3G while messing around in the **772. I ended up just calling tech. They had to remove what ever identifys me on there 3g network. Then reactivate.. in seconds my 3g became active.... Though the tech was confused to why I was showing me roaming.... and yes data roaming was unchecked and system select set to home... But never the less I'm good now.....
Sent from my SCH-I500 using XDA Premium App
Related
So I had my TBolt for like 6 months now and used to get AWESOME 4G here at work. I went on Vacation and it's never been the same. I don't know if I damaged the phone somehow, or if maybe my towers are somehow locked on to my vacation towes or something.
Ever since I got back, I get 4G SOMETIMES and it's always really flakey, where before it was AWESOME. I have to reboot several times a day as sometimes it will say I have 4G but nothing works.
Any ideas? I've tried numerous ROM/Radio combos...
Is there any config I can do on my end? I bought my Tbolt out of contract on ebay so I can't really replace it
It's been like this for about 3 weeks now.
Sent from my Defy using Tapatalk
i think the T-Mobile guy replying with that smily face is trying to say you should get a Galaxy S 4G.
i have heard though that since Verizon no longer offers unlimited data plans that they are going to "slow down" people that have unlimited as some cost cutting measure.
at least you got to have 4G though. 6 months now and still no 4G in my area.
you know what they say though, Verizon is one of the most evil corporations next to the Christian Coalition.
You may have a bad sim. Verizon will replace it for you. Also you can try powering down the phone and pull the sim out for about 10 min. Then boot it up. See if it won't lock. Has helped me before.
courtesy of my bolt and tapatalk
Root your phone and update the radio to newest 802 leak. Fixed all my issues with dropped data and reboots and yea everything that wad wrong with my phone
Sent from my Gingeritis free phone, its now Cl3an
I am having the EXACT same problem as you =/ I tried AOSP roms, Sense roms, different radios, nothing worked. My mom's thunderbolt still on stock gets GREAT 4g. I guess it's our sim cards. I'm gonna try to go to verizon to get it replaced see what happens
Lol, as a former T-Mobile rep, I would totally NOT encourage you to go to the Galaxy S 4g lol. I'll take dialed down LTE over HSPA+ any day lol!
Grnlantern79 said:
Root your phone and update the radio to newest 802 leak. Fixed all my issues with dropped data and reboots and yea everything that wad wrong with my phone
Sent from my Gingeritis free phone, its now Cl3an
Click to expand...
Click to collapse
where be the 802 leak?
ya can someone link to this 802 leak that seems to have helped?
http://teambamf.net/showthread.php/242-Radios
I just tried to use that new radio for my phone, it didn't work =/ The 4g symbol came on for a couple minutes but the internet didn't work. Then the symbol switched to 3g and the internet worked, but only 3g =/
Edit: ok, so now the 4g symbol stays there, but the arrows next to it dont light up and the internet doesn't work
You are located in a weak signal area. Try to move a couple of blocks away and see if you have better LTE signal.
My mom gets perfect 4g connection on stock
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Click to expand...
Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
For the past 4 days or so my phone has been able to "connect" to the 4G network but I cannot receive data over it. However when I switch the phone to 3G only data works flawlessly. Calls and SMS works fine but the browser and any apps that use data say no connection. The connection icon is grey instead of blue.
I've been running CM7.1 on the thunderbolt just fine for months but I decided to use another ROM just to be sure. Put thundershed 1.6 on today and for a while 4G worked but it died again. was using radios 1.48.00.0906w_1, 0.01.78.0906w_1. Thought it may be a problem with those so I flashed the just-released 1.49.00.0406w_1, 0.01.79.0331w_1. No change.
I've gone through all the other troubleshooting steps too, hard/soft reset, battery pull. reseat SIM card, toggle airplane mode, switch off the LTE radio, etc. Called verizon and they confirmed I have a recent PRL.
Anybody have thoughts as to how I can fix this?
i've been getting in and out data connection with the newest radio on my thunderbolt atm...i'm starting to wonder if its the phone itself
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
disconnecktie said:
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
I really hope it is verizon and not my phone, but I've talked to them probably 3 times in the past 2 days and no one has even hinted that they are having network problems.
So right now I guess I just have to wait it out. Man I hate streaming music over 3g...
-Nex
Update on the situation - My 4G data is back after about a week.
Looks like I was temp banned from Verizons 4G for using too much of my unlimited plan. Can anyone confirm this happening to other people?
Thats what I suspect at least, it could be a coincidence and their 4G tower in my area was broken for almost exactly a week.
-Nex
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
Click to expand...
Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
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I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
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Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
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BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
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Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
Update: 9/6
So after waiting what seemed like forever I got the call that the network ticket is closed and switched back to jellybeans b21 and like man of you guys suspected my data speeds are still normal. Guess it was just something to do with the way or amount or roms I flashed who knows
So I have been running various ROMs since release of the note 2 (maybe stock for about a week) and recently my data speeds on 3g started being really slow.
So I called Verizon support about it and they always gave me some run around about my coverage area had me do device resets ect...
Well It finally came down to them sending me a new sim card to see if it resolved the issue. After activating the sim I did some data tests and it was still slow around 120kbps.
This is when it got interesting the rep asked me for the Baseband version in the about phone settings to make sure I was running the newest software. Since I had updated the Radios manually I told her i605vramc3 just like I told the last rep that asked. She replied "That's odd that isn't what our system is showing" then she transferred me to the next level of tech support.
This rep decided to open a network ticket and asked a lot of questions about my preferred network and signal strength as well as some location information. He told me that network engineers would be looking at the towers and possibly running some remote diagnostics on my phone.
Fearing that the remote diagnostic would give away that I was rooted and running a custom ROM I shut down the phone and pulled the battery until I reverted to stock.
Now just for fun I loaded up speed test and where I was getting 75-100kbps I am now pulling a hearty 1500-2300kbps in the same place.
To be clear this is not just a problem I experienced with a single rom the problem persisted across about 5 ROMs PA, Aokp, Cleanrom ace, and Jelly beans as well as a few different kernels.
So my here is my question Is there some other explanation for this behavior? or Has Verizon figured out how to throttle data for ROM users?
Is Anyone else seeing this issue?
Once I am notified about the network ticket being closed I plan to re-root and start from my freshly updated system and see if there is any difference. I will update this post with my findings.
I think what fixed your device data speed was reflashing back to stock via odin. I have had wierd issues with data speeds flashing radios via recovery...a simple odin session always seems to fix it.
Have you tried flashing all of the roms you mentioned after going back to stock each time?
Im in the Louisville KY area and have consistently gotten between 40mbps to 65mbps. I've used cleanROM Jedi pacman tons of others. Not ran into a problem yet.
I've got some pics if you want proof. Holla!
Consistently. In Las Vegas and on cm10.2
Sent from my SCH-I605 using Tapatalk 4
Here is my blazing speeds today.
Sent from my SCH-I605 using Tapatalk 2
looks like you're testing on a server from the other side of the country lol. New Jersey.. What do u expect
michigan66 said:
Here is my blazing speeds today.
Sent from my SCH-I605 using Tapatalk 2
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mentathf said:
looks like you're testing on a server from the other side of the country lol. New Jersey.. What do u expect
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Haha. I hate New Jersey. I live in PA thankfully. I think there is some type of interference at work. Calls are choppy too. Even with the signal strength at 70dbm. I can go a mile down the road and get 36-40 download speeds.
Sent from my SCH-I605 using Tapatalk 2
I have not seen this slowdown issue. But, I can see the cell tower ΒΌ mile away.
I am in Palatka Fl and the server is in Jacksonville.
droidstyle said:
I think what fixed your device data speed was reflashing back to stock via odin. I have had wierd issues with data speeds flashing radios via recovery...a simple odin session always seems to fix it.
Have you tried flashing all of the roms you mentioned after going back to stock each time?
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I haven't tried flashing after going back to stock but I plan on doing so once the network ticket is closed on my account. I am just a bit freaked out by the possibility of them doing a remote diagnostic on my phone while on a rom