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I have ordered a T-Mobile upgrade thru BuyMobilePhones.net. Having never heard of the company before I was a little cautious. They do however have one of the best deals I've found for my situation:
600 mins
500 texts
500mb internet
18 months
£30 a month
19.99 for the phone
The closest mobiles.co.uk have got is £35/m and £50 for the phone. And as its an upgrade I don't have to fanny about changing my number over which is a Brucey bonus.
..........
I rang on bank holiday Monday and spoke to a bloke who basically said he cant do anything today as its a BH and he would be on the phone to T-Mobile for too long and he took my details and would call back Tuesday. 'Hmmmmm' I thought, and agreed.
I got a bit antsy in my pantsy so rang back an hour later. I spoke to another bloke who took my details and said he'd ring back in ten mins after speaking to T-Mobile, he took the telephone password for my account (the one you tell the operator when you ring up), I was a bit apprehensive but gave it too him anyway (I have changed it now). He rang back after about 20 mins and said its gone through and I should expect delivery on Wednesday. I said goodbye but was still suspicions.
I then rang T-Mobile an hour later and asked if there had been any changes to my account. They told me a dealer rang up questioning an upgrade to a Motorola Milestone but nothing had been put through. I rang back BMP.net but they had all gone home.
So I rang them today(Tuesday) and spoke to the same bloke and he said they have to put it through as a milestone to get the best deal. 'Fair play', I thought, but the big question is will I still get it tomorrow (Wednesday). He told me that he thought there would be enough stock in for my order but there may not be and I may actually get it Thursday.
I have just rang up T-Mobile (Tuesday 18:20) to ask if any upgrades had been put through on my account and they said 'No'. I will call BMP.net a call tomorrow (Wednesday) at 09:00 to chase it up again.
..........
The best number to call is 01773 522308.
Anyone else dealt with them before?
I've had a the same order as yourself, but it's been stuck on the processing stage since yesterday morning when I click on order status.
How long did yours take to process?
As mines an upgrade I don't get access to that part of the site
No worries, not sure processing should take this long. I have emailed them this morning regarding the issue but still no reply.
Give the above number a call 0900-1730
Will do, tomorrow, cheers
Let us know how you get on
I had a 'mare with Buy Mobile Phones a while back. Ordered a new phone, they dicked me about, finally sent it, when it arrived the box was open, so I sent it back and they told me they wouldn't accept it because the phone was 'used'.
I had to scream, shout and threaten them with the office of fair trade before they'd even concede that it was them that opened it (or someone previously); and even then they gave me the old 'as an act of good faith' line. They are, without doubt, the murkiest phone shop I've ever used.
I wouldn't trust them any further than I could push them with my piss.
Hi there,
I ordered with buymobilephones.net and my order was dispatched yesterday and is out with City link for delivery tomorrow - so they are definitely legit.
Many thanks
The confirmation email says delivery, sadly the tracking number isnt tracking. Will phone cancel tomorrow if no delivery.
Sent from my GT-P1000 using XDA Premium App
Got the same deal as thread starter, got tracking info via email from BMF. Should be with me tomorrow.
Any problems I have had to date had been delt with swiftly!
Did anybody have a slow order processing, mines been nearly 2 days.
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
pmt32577 said:
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
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How long was your order processing for mate.
I also ordered the same deal and got a city link tracking number which isn't tracking, but I'm told delivery is due tomorrow.... fingers crossed but will cancel and get elsewhere if any problems.
what day did u guys order+ new order or upgrade?
vinokirk said:
what day did u guys order+ new order or upgrade?
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New contract, but intend to port line from another network
vinokirk said:
what day did u guys order+ new order or upgrade?
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New contract, porting over from three , on the same deal as the OP. If the phone arrives.trackung link still not working
Sent from my GT-P1000 using XDA Premium App
owz206 said:
How long was your order processing for mate.
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I ordered on 11th of April and my order was 'processing' until Saturday.
This was a new order.
Status is now that it is on the delivery van. Unfortunately I won't be there to receive it today and touch and go whether there will be anybody at home at all, so may have to wait an extra day.
Just had an email response to say that they have a massive backlog of orders for the galaxy s 2 and that is the reason for the delay in processing my order.
They made an announcement on their eForum yesterday:
Vodafone said:
There have been a number of unanticipated issues during the software approval for Galaxy S 2.
The next phase of testing is scheduled for Friday 13th. We'll provide an update on Monday 16th with the latest information on timings.
If the device passes testing with Google on Friday, we'll be able to confirm despatch dates for preorders in our Monday update. If not, we'll give as much information as we can.
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What the... Does this mean they're filling it with bloatware? I've heard from other sources that VF will be selling the GS2 unbranded, but then how could it have issues regarding software approval?
I've been due an upgrade for a month and have been holding off for this -- which is why I haven't bought the phone outright. I still haven't been able to confirm a deal for my new tariff because they can't confirm deals until the phone is showing 'in stock' for those in the call centre.
I heard the date of 16th being the release date for some time now, so hopefully on Monday I'll here "the phone is available!" and I get in before they're out of stock.
Anybody else in the same or a similar boat? Very, very frustrating!
Hey, I managed to pre-order the phone through an online early upgrade on the 4th May. When I ordered it said something along the lines of shipping "from the 16th May" so this could mean any time after that date really. I phoned the warehouse team on Tuesday (10th May) to try and get clarification if they still expected to start shipping on this date, and the guy I spoke to said that they anticipated stock to arrive within the next 2-3 days and that once it was in stock they would start shipping immediately. However after seeing the update on their forums yesterday I can only assume that what I was told was a complete lie.
It's really frustrating that a) Vodafone would load the phone with software (bloatware) Google obviously don't approve of and b) that they would delay the launch of the phone to do this!
why not get it through CPW or mobiles.co.uk?
sure to be unbranded then + probably cheaper anyway...
got mine on release week on VF upgrade via mobiles.co.uk
Because mine was an early upgrade (my contract isnt up 'til September) I had to go direct through Vodafone. Although by the looks of things, Vodafone might not be shipping my order until September anyway
I'd say you're probably better to wait a couple of months, especially if VF are ****ing about with the firmware...
Sent from my GT-I9100 using XDA Premium App, innit!
My O2 phone works fine on a Vodafone SIM, so if they're having problems in testing they must be screwing around with it. That means you'll get any official updates some time after everyone else.
Plus is there the remotest chance you'll get the phone for £149.99 on a £10.50 per month contract with Vodafone? Nope.
Go to phones 4u or carphone warehouse. They will give you an unbranded sgsII as an upgrade.
I got mine as a Vodafone upgrade from phones 4 u. on April 30th.
Mine was an early upgrade. My contract doesn’t finish until 12th of June. But i was able to upgrade from 12th of April. The 2 month is added to the end of my new contract. So i can upgrade again 12th of April 2013. But again my contract won't be up till 12th of June 2013
bigshape said:
why not get it through CPW or mobiles.co.uk?
sure to be unbranded then + probably cheaper anyway...
got mine on release week on VF upgrade via mobiles.co.uk
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They won't be able to do as good a deal as Vodafone will (most likely) do. I'm hoping I'll be able to get a handset-only upgrade which would mean: £35 p/m 18m, 600mins, Unlimited texts, 500MB, Vodafone passport.
Looking at mobiles.co.uk I'd have to take 300 less minutes per month and pay £79.99 for the handset. That's pretty good but since I've been with VF for a good number of years I think I can do better.
Nameless21 said:
Go to phones 4u or carphone warehouse. They will give you an unbranded sgsII as an upgrade.
I got mine as a Vodafone upgrade from phones 4 u. on April 30th.
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Could you barter or did you have to stick to their standard deals? Carphone warehouse can do my tariff with that phone if I pay £159.99 for the handset -- no thank you :-/
I would check on Phones 4 U website but unfortunately they kind of con you into allowing them to use your information for marketing before showing you the goods it seems. Oh well.
Could it be the NFC devices which are supposed to hit late may early june?
Means they could still be unbranded?
An optimistic view, I doubt it though. I have little faith in Vodafone! I received a response (to an email I sent) from one of Guy Laurence's people. I responded by asking her if these VF handsets will be branded. My next question will be about NFC.
Moandal said:
My O2 phone works fine on a Vodafone SIM, so if they're having problems in testing they must be screwing around with it. That means you'll get any official updates some time after everyone else.
Plus is there the remotest chance you'll get the phone for £149.99 on a £10.50 per month contract with Vodafone? Nope.
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Or less
Sent from my GT-I9100
crypticc said:
Or less. Best buy price match for o2 minus 10% on handset. Alternatively do 50 cashback from quid co, or top cash back then direct from o2. I chose former to get unbranded, oh, and there's something good about walking out if a shop holding a new phone box
Sent from my GT-I9100
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Sent from my GT-I9100
Moandal said:
Plus is there the remotest chance you'll get the phone for £149.99 on a £10.50 per month contract with Vodafone? Nope.
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£25 a month, with handset cost of £49, 12 month contract but then I do get really good discounts.
Have pre-ordered mine via http://upgrades.vodafone.co.uk/ mentioned the 19th, keeping fingers crossed, but not expecting anything.
artesea said:
£25 a month, with handset cost of £49, 12 month contract but then I do get really good discounts.
Have pre-ordered mine via http://upgrades.vodafone.co.uk/ mentioned the 19th, keeping fingers crossed, but not expecting anything.
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How did you preorder yours with such a good deal?
Here are the upgrade options I have: http://i.imgur.com/45o9F.jpg
Really, really terrible. Pity I have to wait until they're in stock to get a good deal, which means they'll probably go out of stock instantly due to all the preorders and I'll be waiting another two weeks...
b33p_ said:
How did you preorder yours with such a good deal?
Here are the upgrade options I have: http://i.imgur.com/45o9F.jpg
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same offers I get, just I can apply for discounts after I've order (this is special for me, please don't expect to barter with customer services after the phone has come out if you pre-order on a high tariff).
why are you waiting at all, I upgraded my vodaphone contract using Phones4you, got a great deal. 25/month, £60 for phone.
You can get voda's version will be full of crap and more expensive.
@stoolzio
Can you tell me how this worked? I tried three different P4U stores and they all said that they no longer do "handset upgrades". ie: They'd give me the phone, on my network, but only if I changed tariff. Since I want to keep my existing tariff I couldn't do a deal with P4U (or CPW, either).
Did you change your Voda tariff?
stoolzo said:
why are you waiting at all, I upgraded my vodaphone contract using Phones4you, got a great deal. 25/month, £60 for phone.
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Over 18 months, that is very good. Over 24 months, terrible. How long was it?
barneypooch said:
Can you tell me how this worked? I tried three different P4U stores and they all said that they no longer do "handset upgrades". ie: They'd give me the phone, on my network, but only if I changed tariff. Since I want to keep my existing tariff I couldn't do a deal with P4U (or CPW, either).
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Same, I rang P4U earlier and they said they don't do handset only upgrades. They were £50 cheaper than CPW though.
@b33p:
Have you had a call from Voda, by any chance? They called me about 11am to say the SGS2 might be available for despatch today.
They didn't call back, so I did.
Totally different story: "It's available from the 19th".
WTFFFFFFFF goes on at Vodafone? It's a mystery of religious proportions.....
barneypooch said:
@stoolzio
Can you tell me how this worked? I tried three different P4U stores and they all said that they no longer do "handset upgrades". ie: They'd give me the phone, on my network, but only if I changed tariff. Since I want to keep my existing tariff I couldn't do a deal with P4U (or CPW, either).
Did you change your Voda tariff?
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I got mine through phones4u in PCworld, maybe things are different. To be honest I think it depends on the branch and even perhaps who you talk to, a bit inconsistent, i'll tell you why.
I first ran Phones4u and they told me the same, no upgrades, however they told me they would be doing next week (two weeks ago now). They also told me they had no handset trade in policy, none at all, nada nothing, didnt exist.
So, the following week I walk into PC world, there and then I am offerred an upgrade of my current vodoacontract and given £90 for my old HD2 (with android on it no questions asked). I was so dumbfounded I just got my cash out and signed up.
Now the proud owner of one SG2 with same phone number, minutes and everything.
Seems like they now have the S2 in stock, going to give them a call later to see what they will offer me...
Just looked at their online prices
yes they do just orderd mine for my upgrade on flex 35i and had to pay £10 for the phone. should have it on thursday
Mine's coming today/tomorrow, got it £30pm over 18 months plus £60 upfront. Deal includes £180 of credit a month, equivalent to 900 minutes or 1800 texts. They wanted me back
Lagu said:
Just looked at their online prices
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Have you got a link?
Still says coming soon from what I can see.
Just buy from chitterchatter? Authorised tmob seller at far better prices..
Also there phones are unlocked and unbranded.. Its a no brainer....
Got my upgrade through them 2 weeks ago and I was well pleased..
25 quid a month
600 mins
Unltd texts
Unltd internet
Unltd landline (free bolt on)
Phone for free
Well impressed..only thing was took over a week to sort delivery.. But at that price I was happy to wait
http://www.t-mobile.co.uk/shop/pay-monthly/samsung-galaxy-s-ii/mobile-tariffs/
Here.
Just Orange left to release it now....... getting impatient...
Chivalryyyy said:
Just buy from chitterchatter? Authorised tmob seller at far better prices..
Also there phones are unlocked and unbranded.. Its a no brainer....
Got my upgrade through them 2 weeks ago and I was well pleased..
25 quid a month
600 mins
Unltd texts
Unltd internet
Unltd landline (free bolt on)
Phone for free
Well impressed..only thing was took over a week to sort delivery.. But at that price I was happy to wait
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Do you have full speed internet or throttled?
How long for that contract?
How much for the handset?
_dsk_ said:
Do you have full speed internet or throttled?
How long for that contract?
How much for the handset?
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Was for 24 months... Phone was given free of charge..and a they are an autherised tmob reseller, you get the same internet as if you had purchased from tmobile directly...unlike buying from a 3rd party reseller...
Link to there current deal for new contracts...though you may get better as an upgrade as i did
http://www.chitterchatter.co.uk/samsung/samsung-galaxy-s-ii-new-pd-74.php
Awesome, i think will give them a bell when i get home and see what they offer me.
Just had a look at my t-mobile and i can get the handset for £180 if i stay on my current £20.56 a month contracts (for another 18 months)... tempting
Lagu said:
http://www.t-mobile.co.uk/shop/pay-monthly/samsung-galaxy-s-ii/mobile-tariffs/
Here.
Just Orange left to release it now....... getting impatient...
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Why wait for orange?
If you're with orange and due an upgrade phones4u will do it. As far as i'm aware it's the same as upgrading through orange except phones4u get a cut.
I got the standard pack through from orange thanking me for staying with them, kept the same number etc......
Plus now i've got a nice unbranded phone without all the "lovely" orange extras.
Sent from my GT-I9100 using XDA App
Managed to get a Samsung Galaxy S 2 for £9 for the handset and Flex 35 over 18 months
_dsk_ said:
Seems like they now have the S2 in stock, going to give them a call later to see what they will offer me...
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WHATTTTT??? WHERE DID YOU FIND THIS????
I called and spoke to some really nice woman and she checked on their internal "coming soon" list and said that, she can see the GSII will be coming but no date. (This is in spite of the fact the "consumer" websites says June)
So where did you see that you can get it from them direct?
(My contract is such, that I could only do a straight call-up and delivery (regular) upgrade.)
I first saw it as an option when i logged into t-mobile.
Called them literally 2 hours ago and they were offering some horrendous £35 plus contracts for the handset...
_dsk_ said:
I first saw it as an option when i logged into t-mobile.
Called them literally 2 hours ago and they were offering some horrendous £35 plus contracts for the handset...
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Sorry to be so immature BUT OMG!!! Things must have changed since literally a few days ago!
I'm going to try and log in now. (I'm on my dad's business contract so hopefully it will cover it )
And as for the price, it is indeed a very expensive phone.
I've phoned T-Mobile up twice and both times, I've been told they're stocking them, but their internal "coming soon" doesn't actually have a release date!
However the GSII, is on their website.
So if anyone orders from T-Mobile directly, could they please inform us, and when it actually gets delivered??
Currykiev said:
Why wait for orange?
If you're with orange and due an upgrade phones4u will do it. As far as i'm aware it's the same as upgrading through orange except phones4u get a cut.
I got the standard pack through from orange thanking me for staying with them, kept the same number etc......
Plus now i've got a nice unbranded phone without all the "lovely" orange extras.
Sent from my GT-I9100 using XDA App
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I did try, but the shop here couldn't process the order.
I phoned on Saturday, they said they'd got a shipment that very morning. Mine should arrive tomorrow; I'll be happy to answer any questions
Worth noting that if you order online or over the phone, you get a 7 day cooling off period, so if you don't like T-Mobile, or your contract, or the phone, or your cat's reaction to the phone or anything else, you can send it back and the contract goes away
Source:
http://www.t-mobile.co.uk/common/returns_policy.html
From what I've read, this does not apply instore. When I first signed up with T-Mobile 18 months ago in a brick-and-mortar store, I asked about this.
Me: "Do you have a cool-off policy?"
Sales guy: "Yes, we have a policy, and that policy is that we have no cool-off period."
Xero Xenith said:
I phoned on Saturday, they said they'd got a shipment that very morning. Mine should arrive tomorrow; I'll be happy to answer any questions
Worth noting that if you order online or over the phone, you get a 7 day cooling off period, so if you don't like T-Mobile, or your contract, or the phone, or your cat's reaction to the phone or anything else, you can send it back and the contract goes away
Source:
http://www.t-mobile.co.uk/common/returns_policy.html
From what I've read, this does not apply instore. When I first signed up with T-Mobile 18 months ago in a brick-and-mortar store, I asked about this.
Me: "Do you have a cool-off policy?"
Sales guy: "Yes, we have a policy, and that policy is that we have no cool-off period."
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Its not specific to T-mobile. Its a statutory protection offered in the distance selling regulations and applies to all distance sales.
I had my T-Mobile SGS2 delivered this morning.
I phoned T-Mobile up on Friday evening and they said they have just got in a delivery of SGS2's so I upgraded to it.
It has got the T-Mobile logo on boot. Havn't tried any other sim cards but I am quite sure it will be locked.
Anything anybody wants me to check?
This is my first android phone so nothing too complicated lol, but Ive been doing a lot of reading about android so am not a total n00b
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Do the same thing. If you get the same answer again, ask for the retention deparment... See how quickly things roll from there.
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
Yeah I was in the same boat as you man REALLY disappointed last night after all I had gone through even yesterday to get it taken care of. once again told yesterday that it would be resolved. Still shows $75. Whatever Friday is almost here. Started getting worried that I didn't even get a call from my sprint store, but remembered they will not start calling until Wed evening. So god help them if I don't get a call tomorrow.
why are you awaiting a callback .. call the number in the thread as linked by Zabalba
I had the same issue as well but I got mine resolved by calling up sprint and just asking for it they put me on the line with a supervisory he checked with the premium department and gave me my upgrades so I never had any issues getting my phone.
Sent from my Evo Running Miui using XDA Premium App
Zabalba said:
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
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Thank you for this,called the direct line and got my upgrade pushed up to launch day
In one call. after I tried *7 three times and got told nothing we can do.
Thanks everyone. Just like one of the ambulance chaser ads on local TV, "One call, that's all!" Reset my eligibility, ordered online. Now let's see when I get it...
Wish I would have ranted earlier in the day
You just have to ask the right people your questions.
not really getting hosed either way.
it was a great offer while it lasted.
but it would be nice for it to work out for ya.
Yeah i knew I was going to get screwed over with the "changing the upgrade" issue on my premiere account, so I actually started resolving my issue 3 weeks ago so I would be ready for launch. But for me they kept telling me that I have that override note on my account but I wanted it to show on the Best buy computers and on my account that I had the actual upgrade option. So I had to be annoying and threatened to cancel (this was done through email) and lo and behold I got a personal call from someone in the retention department assuring me they were going to change my upgrade status and got rid of that override note. And it worked.. it now says I can upgrade now on my account. So you really need to threaten to cancel to get the eligibility on your account and not that override note.
But since release date is a couple days away make sure to actually call and request a superior and mention to cancel, but obviously don't be rude, it's not the customer's reps fault
Chat does NOTHING, you have to call to get good service. (for most part).
My sister-in-law had this same problem. I called them because she had a $150 upgrade back in November of 2010, and all of a sudden it came up on her account page a week ago that she only had $75 upgrade.
I called and told them to cancel the account, and I wasn't dealing with their thieving company anymore, and I was going to get an iPhone tomorrow (which I wasn't, but I figured it would work).
Within about 2 minutes I had $150 upgrade (on both lines, and the second one wasn't due for a $75 upgrade until December 2011), and a $110 credit on my bill.
Overstew said:
Chat does NOTHING, you have to call to get good service. (for most part).
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I'm going to disagree, i get 100x farther on chat than phone.
No xfering, no disconnects, practically no hold time.
no attitudes in text, and the best part is they email you the chat long so you can hold them the F to what they say haha.
I just called the linked number and bam...all taking care of, just waiting on confirmation so i can get it odered
It's all about the Gold he how has the gold gets the EVO 3D first haha.
Sent from my PC36100 using XDA Premium App
almost got hoed on the 150 upgrade
Yeah they switched that premier status crap on me during the middle of my 1 yr upgrade...I have been with them almost 10 years in october then i would of been able to upgrade to 150 On october 1st for being a gold premier customer...Well right after my year warranty i Accidently dropped my phone on the concrete at my pool last weekend and spider webbed my screen.. Made the call to sprint cause i almost made a claim and changed my mind to get the screen fixed at a 3rd party store..I really didnt want to pay the 100 bucks for a new standard evo.Well i got a phone call from a sprint representative saying that sprint upped my upgrade status to a gold premier customer without me even *****ing to get it and said i could get the phone for 199 with a 2 yr contract and trade in my old evo for 150 on my phone.So now im getting the evo 3d for 50 bucks.
I just became eligible for my 75 discount. I am a premier silver customer. I called sprint and used my Jedi mind tricks and managed to get not only upgrade for 150 discount but also a 200 dollar instant rebate. So I made my order earlier today for only 219.59 after tax. A little charm goes a long way with the right Rep. Good luck.
Sent from my Nexus S 4G using XDA App
Call up Sprint at 877-775-4886 and ask for your upgrade eligibility to be reset. I had to call them today to get my full 2 year eligibility back. It was easy as pie, just be nice to them when you ask for the reset.
bwillet said:
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
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All I did was email them through the website. Explained to them that if I wasn't going to get the full upgrade then I was going to be closing my accounts and going to one of the others. They sent me an email in return stating that they would reinstate my full upgrade through the telesales. I then emailed them back saying that I had already had one on preorder and would the full upgrade be marked on my account. I immediately got an email stating that this would be the case. I have printed off the copies and when I goto RS on friday to upgrade if I have any problems I have proof of my conversation. Try going that route. Got all my answers and feedback within 16hrs. Good luck.
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
Everything I heard points to the 21st. Verizon said on their site that they will start shipping the DNA's on the 19th, and with the two day shipping they will also arrive on the 21st. You can exchange your phone until the 22nd, so you should be fine.
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
flaring afro said:
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
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I am thinking the same...I made an internet order this morning and it shipped out around noon for delivery on the 21st.
I certainly hope so. I'm planning on swinging around to my local store after work on Friday in hope that they'll have some on hand. The reps at my store don't know anything when it comes to dates except one guy, but he's hardly there anymore.
I can say that they showed up for store ordering today so you should be able to pick it up in a store soon... if I were you I would just return it to the gs3 to the store you got it from and then get it somewhere else since those guys are assholes...
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I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
drumz0rz said:
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
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I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
At the announcement of the DNA official spokesmen said it was being released on the 21st. There's no question it will be.
Threaten to cancel the line and return the S3. They will balk. Wife didn't like the I phone 4 when switching to Verizon, they wanted to charge a restock fee and told me how much she would hate android, blah blah, blah. Told them fine. Cancel the line, I'll return the phone, pay the fee and open a new line online through Amazon and get my phone through them since they were being difficult. Walked out of the store with the thunderbolt and didn't pay a dime extra (was a hundred more than iphone at the time). They don't want to lose commissions. Also, try to never shop at authorized dealers. Stick to corporate stores.
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My local corporate store has no idea of shipments either, no clue the day before. I bet they had a whole pallet of them out back...
I'm sure the lady I called twice knows me by voice now.
white stormy said:
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
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They are BSing you Ask to talk to the store manager or supervisor.If they won't help call VZW customer service. They have always helped me..
i had no idea this place wasn't a corporate store. they only sell verizon and have nothing but verizon signs and whatnot. i got real hot when i found that out.
I second the "only shop at a corporate store". Seriously, only suckers wander into the "authorized retailers". You can spot them by looking at the signs. It'll say really small under the Giant Verizon banner like "USA wireless or GO wireless or John Doe wireless, Authorized Retailer". I've never stepped foot in one except when I needed a charger in an emergency. They charged me like $30. Yeah, screw them. The corporate stores can handle all customer service needs, and the staff is always more knowledgeable and helpful.
Authorized Retailers aren't always good with customer service or phone problems. I'd only use a select few places for getting a phone besides Verizon (Amazon, Best Buy, etc). There is a place near me that has no signs except "Verizon" with "Authorized Retailer" underneath. People probably don't realize they aren't the same as Verizon corporate stores.
I would return the phone and get the DNA from a corporate store.
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
DammitCubs said:
I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
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I had the same issue.... Was it Verizon corporate you talked to?
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called my verizon store today and they said they had will have them tomorrow for sale, so I will just pick it up before work tomorrow. I honestly don't think they get shipment until evening the night before because I called earlier and she told me to call back in a few hours towards evening and then they will be sure if they will have them tomorrow. Called just now and they indeed said they will have them tomorrow.
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Called another corporate store, both confirmed stock for me and the second one also confirmed they had them in stock and will sell them tomorrow. So you guys shouldn't have trouble getting them at your local corporate store.
after a short conversation with veriszon customer service got things worked out.
the gs3 had to be returned to the store i bought it at and that store would not be getting the phone on the 21st. to save my number verizon did a equipment swap and put my number on a old phone. then told me to return the phone and buy it at a corporate store on the 21st. i still get to buy it at the discounted price and keep my number,
Zalatorisaurus said:
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
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Their greed is appalling.