Related
so heres the story:
when i lock the phone, the screen turns off as normal. but when i hit the power/home button to wake it and unlock it, nothing happens. literally, nothing happens. its as if the phone has turned itself off.
So whats happened is, I left the phone on the charger last night. it woke perfectly this morning when the alarm went off. no issues there.
I put the phone into my pocket and headed into work. i went to check my phone when i got on the bus and this was the first tme that I noticed that the phone wasnt waking. i eventually pulled the battery to get the phone to restart. i tried it again and the same thing happened.
later I made a phone call. the same thing happened again when i took the phone away from my head (the screen didnt restart, and I couldnt hit the End Call button cause there was none.)
since then, i've figured that to make sure the phone doesnt go to permanent sleep i have to do one of 2 things,
1) keep the phone music player running constantly, or
2) keep the phone connected to the usb charger.
clearly this isnt exactly practical for a mobile.
im not running any other Rom, its still the stock rom, android v 2.3.5, not rooted or anything else?
is this somethign anyone else has seen?
its called 'sleep of death' or SoD. some people has experienced this and some are able to fix it. it depends on what is causing it.
some blame it to the battery and the battery's contact point..
sometimes it fix itself after few reboots..
cheers for the info. Ill look into it and see if its worth trying to fix or just sending back.
no problem, i have this problem and cant do anything about it. i used load monitor to keep the phone awake, u/v a bit so it wont drain so much battery. but battery drainage still noticeable like 1% every 5 min..
just wondering, does it feels hot/warm near the camera lens when it happens? bcause mine does.
not particularly.
i finally got through to my provider and will be able to get it fixed/replaced soon. they just dont half drag their feet
I know more than a little about Android. I've been hacking and Romming since back in 2007. Last Friday my 3D started rebooting randomly. I tried everything I know. Reflashed different ROMs, same thing. Reflashed the aio 2.17 update. Same thing. reflashed recovery(twrp), same thing. Got 4ext and flashed that, same thing. I didn't know what else to do. Copied all the card to PC, reformatted and copied back, same thing. I had some clues, the GB ROM i was running (CleanROM Reborn) would sometimes report 0% battery. It also would almost never reboot on the charger,
I installed a fresh ROM (MeanROM ICS) and all seemed fine till it randomly factory reset while I was at a gig Sat night!! A week or so ago I was in Austin and left it charging in the car and went swimming. When I got back the battery was reporting overheat. I cooled it off with the AC vent and all seemed well. A few days later, I had a bootloop, thought it was the kernel and did a battery pull. Somehow I must have gotten something on the contacts or didn't seat the battery. I pulled the phone out of my otterbox today and cleaned the contacts and put it back in. powered it up, haven't had a problem since (knock on wood) I'm planning now to get a replacement battery in case I fried mine but only time will tell. I hope this info will help someone at least try the simple stuff first without all the headaches I've had the past 4 days.
This issue happened to my evo 3D : it turned off without reasons.
Sometimes, the battery icon became grey so impossible to see the battery level and few minutes after, it turned off.
One day, it turned off and impossible to power up. I sent it to the repair center and the issue came from battery and other components (contacts with the battery). After other comments on the internet, I'm not the one to met this problem so if it can help you I think that some evo 3d have this issue natively.
PS : sorry for the possible mistake in this message, my english is so bad
to fix random reboots, power off your phone to clear the cache, remove the battery for 30 seconds, place it back in, and power it up. Once it boots up completely, reboot your phone (don't shut down just restart). You should be good. This clears up the bad cache that causes rebooting.
guitardoc64 said:
I know more than a little about Android. I've been hacking and Romming since back in 2007. Last Friday my 3D started rebooting randomly. I tried everything I know. Reflashed different ROMs, same thing. Reflashed the aio 2.17 update. Same thing. reflashed recovery(twrp), same thing. Got 4ext and flashed that, same thing. I didn't know what else to do. Copied all the card to PC, reformatted and copied back, same thing. I had some clues, the GB ROM i was running (CleanROM Reborn) would sometimes report 0% battery. It also would almost never reboot on the charger,
I installed a fresh ROM (MeanROM ICS) and all seemed fine till it randomly factory reset while I was at a gig Sat night!! A week or so ago I was in Austin and left it charging in the car and went swimming. When I got back the battery was reporting overheat. I cooled it off with the AC vent and all seemed well. A few days later, I had a bootloop, thought it was the kernel and did a battery pull. Somehow I must have gotten something on the contacts or didn't seat the battery. I pulled the phone out of my otterbox today and cleaned the contacts and put it back in. powered it up, haven't had a problem since (knock on wood) I'm planning now to get a replacement battery in case I fried mine but only time will tell. I hope this info will help someone at least try the simple stuff first without all the headaches I've had the past 4 days.
Click to expand...
Click to collapse
Good post. Yes, I can see this happening for sure. My battery seems a little loose but I have not had this problem. If it turns out I ever do, then this would be my first guess.
I once had an Acura Legend that for no reason would just stall on the road and die. It was very irritating. One time had to have it towed. I had it in two different garages and neither one of them could fix it and told me there was no problem. But sure enough it happened again. The problem was intermittent.
I had it towed again home to my driveway. I'm sittin in it and thinking. For some reason I started jiggling the keys in the ignition and it would start and stall just by doing that. It was a bad ignition switch. I had never had one go bad before. I replaced it myself and all was well.
I went back to one the garages I took it to and told them I found the problem and what it was. The guy said yeah I knew that was the problem and said he told me so. I could have strangled the guy. Never happened that he told me that. They had even charged me $75.00 for fixing nothing. I never went back to that garage. The other garage I didn't bother telling.
Anyway, your battery problem reminded me of all that. Something I'd rather forget about. Thanks.
i-l-l said:
to fix random reboots, power off your phone to clear the cache, remove the battery for 30 seconds, place it back in, and power it up. Once it boots up completely, reboot your phone (don't shut down just restart). You should be good. This clears up the bad cache that causes rebooting.
Click to expand...
Click to collapse
Yes that would be q normal fix. I tried clearing cache and dalvik AND flashed ROMs and the problem persisted. So far, it's stayed solved. I settled in MeanROM ICS, which I highly recommend btw and have had no reboots that I didn't initiate. I just thought it wierd that a hardware issue would manifest itself that way.
Freeza's All-in-one firmware update helped me as well:http://forum.xda-developers.com/showthread.php?p=21374142#post21374142
The OP has described my experience to a T. In fact I tried all of those things in that exact order.
I have always suspected the battery but I have tried moving it around in the compartment with the phone on and can't force a reboot. Plus, when mine reboots, the screen freezes for a few seconds, which tells me it hasn't lost power and is most likely a corruption or fault of some kind.
Since upgrading the Kernel I have had less reboots, but it sill randomly happens once a week.
This has been true for 4 different ROMs now.
I have other thoughts that this is either an app crashing the kernel or my cpu can't tolerate even default speeds. None of which I have tested yet.
So friggin annoying!
Richard
ramiss said:
The OP has described my experience to a T. In fact I tried all of those things in that exact order.
I have always suspected the battery but I have tried moving it around in the compartment with the phone on and can't force a reboot. Plus, when mine reboots, the screen freezes for a few seconds, which tells me it hasn't lost power and is most likely a corruption or fault of some kind.
Since upgrading the Kernel I have had less reboots, but it sill randomly happens once a week.
This has been true for 4 different ROMs now.
I have other thoughts that this is either an app crashing the kernel or my cpu can't tolerate even default speeds. None of which I have tested yet.
So friggin annoying!
Richard
Click to expand...
Click to collapse
Yeah, the kernel has something to do with the random reboots too. I had it with some of the dodava kernels. It would happen after unplugging from the charger. I did notice that right before, there would be touchscreen issues. Lag mostly in sipping between homescreen panels or opening apps.
guitardoc64 said:
I know more than a little about Android. I've been hacking and Romming since back in 2007. Last Friday my 3D started rebooting randomly. I tried everything I know. Reflashed different ROMs, same thing. Reflashed the aio 2.17 update. Same thing. reflashed recovery(twrp), same thing. Got 4ext and flashed that, same thing. I didn't know what else to do. Copied all the card to PC, reformatted and copied back, same thing. I had some clues, the GB ROM i was running (CleanROM Reborn) would sometimes report 0% battery. It also would almost never reboot on the charger,
I installed a fresh ROM (MeanROM ICS) and all seemed fine till it randomly factory reset while I was at a gig Sat night!! A week or so ago I was in Austin and left it charging in the car and went swimming. When I got back the battery was reporting overheat. I cooled it off with the AC vent and all seemed well. A few days later, I had a bootloop, thought it was the kernel and did a battery pull. Somehow I must have gotten something on the contacts or didn't seat the battery. I pulled the phone out of my otterbox today and cleaned the contacts and put it back in. powered it up, haven't had a problem since (knock on wood) I'm planning now to get a replacement battery in case I fried mine but only time will tell. I hope this info will help someone at least try the simple stuff first without all the headaches I've had the past 4 days.
Click to expand...
Click to collapse
hwat do u mean with "cleaned the contacts" deleted all or what? i have same issue random reboots daily! and make me sick
I cleaned the battery contacts. A Q-tip and alcohol to remove any crud. Let it dry, and put the battery back in making sure not to touch the contacts.
guitardoc64 said:
I cleaned the battery contacts. A Q-tip and alcohol to remove any crud. Let it dry, and put the battery back in making sure not to touch the contacts.
Click to expand...
Click to collapse
thx man, how this wil work, i have random reboots on every rom especialy when phone is in my pocket, but also when stays on desk, so random shutdown/reboot, also i tryed change kernel but without success, mybe this would help, thx for advice.. cheers from croatia
If you guys are not running current firmware/radios I would check that also. I've had that cause random reboots for me in the past and it took me forever to figure it out...
22vlaja said:
thx man, how this wil work, i have random reboots on every rom especialy when phone is in my pocket, but also when stays on desk, so random shutdown/reboot, also i tryed change kernel but without success, mybe this would help, thx for advice.. cheers from croatia
Click to expand...
Click to collapse
No problem, let me know if it works for you.
bpc4209 said:
If you guys are not running current firmware/radios I would check that also. I've had that cause random reboots for me in the past and it took me forever to figure it out...
Click to expand...
Click to collapse
Yeah, I'm running proper firmware for my ROM. That was one of the things I tried when I was figuring out wth was happening. My biggest clue was radical difference in battery level on reboots and the system ui battery reporting crashing. I knew then it wasn't the firmware.
Hey guys,
Last night I plugged in my LGOG right before I went to sleep. About seven hours later I woke up, woke it up to check the time, then fell back to sleep. When I woke up again a few hours later, my phone was completely dead. No lights go on when charging, nor does it go into the charging mode that happens when the phone is off but charging. The power button does nothing at all. Connecting it to a computer does nothing. I have tried two different wall chargers and a USB plug, and have tried different outlets. The phone is rooted and unlocked. I haven't put any new apps or anything on the phone recently, however I have had a slight overheating issue lately. I don't think that that's what caused the issue though, as when I woke up for the first time and woke it up, the phone was not noticeably hot, and seemed to work fine. Any ideas or suggestions?
Edit: As suddenly as it stopped working, it has started working again, about two hours later. The notification sound buzzed, my phone turned on, and usual on start things happened. However I'm still extremely worried about it. Now that it's on, I assume there's more I can do to figure out the issue- suggestions?
These phones are terribly buggy when charging/when they die, IMO. Worst Android device I've ever had in that respect.
Probably just a fluke, tbh.
Unfortunately it happened again- sent a message, put my phone away, when I tried to turn it on again nothing happened and it stopped working for five minutes.
Apologies for not mentioning this before, but I am using carbonrom, not stock. I've used it for several months with no issues, and have used the latest build for a week or two now without this issue.
miller150 said:
Unfortunately it happened again- sent a message, put my phone away, when I tried to turn it on again nothing happened and it stopped working for five minutes.
Apologies for not mentioning this before, but I am using carbonrom, not stock. I've used it for several months with no issues, and have used the latest build for a week or two now without this issue.
Click to expand...
Click to collapse
Reboot into recovery and wipe cache+dalvik
Maybe the rom needs a little cleaning
Sent from my CM10.2 OGE973
Tried wiping cache and dalvik, but didn't seem to solve the issue. Then my phone started having an issue it's had once before- it turns on for a few seconds, then the screen goes grey for about a minute, then returns to being on. After returning to being on, it acts like it's just started up- ie, there's superuser grant notifications, cpu set notifications, and all sorts of other stuff I usually see on boot. It essentially rendered my phone unusable, so I restored an earlier backup. This seems to have resolved it for now, I may have to wait before updating carbon again.
miller150 said:
Tried wiping cache and dalvik, but didn't seem to solve the issue. Then my phone started having an issue it's had once before- it turns on for a few seconds, then the screen goes grey for about a minute, then returns to being on. After returning to being on, it acts like it's just started up- ie, there's superuser grant notifications, cpu set notifications, and all sorts of other stuff I usually see on boot. It essentially rendered my phone unusable, so I restored an earlier backup. This seems to have resolved it for now, I may have to wait before updating carbon again.
Click to expand...
Click to collapse
Either you have a bad phone (possible, LG seems to have some QC issues based on some of the crazy reports Ive heard fm other people on this forum [Mine's fine]), or it's all the startup **** that you have going.
Do you usually let it discharge to below 5%?
that's a stupid idea with any device, and seems to be especially damaging to our LGOG.
OMGMatrix said:
Either you have a bad phone (possible, LG seems to have some QC issues based on some of the crazy reports Ive heard fm other people on this forum [Mine's fine]), or it's all the startup **** that you have going.
Do you usually let it discharge to below 5%?
that's a stupid idea with any device, and seems to be especially damaging to our LGOG.
Click to expand...
Click to collapse
Have mine 2months been careful not to let the battery shut down on its own but thirds past Monday my car charger weren't bad and the phone shut down. Would not except a charge after that. Went to att and they sent me to a service center. They could not charge it either. They replaced it, now making sure my external battery backup its always charged. Do not want to do that again.
Sent from my LG-E970 using xda app-developers app
That sounds like that could actually be the issue. On the previous iteration of carbon I almost never allowed it to go below about 10%. However the new update seemed to be harsher on battery life and it slipped into the 1% range several times...
same thing happened to me running root box with no tweaks or anything. I woke up and the phone was off, been that way for two days now. it wasn't on the charger so its definitely possible that it died. I actually found this thread because I could've sworn there was a report of someone who had to do a battery pull. I'm thinking that's my only option now.
There's no need for n extensive backstory because rooting, flashing, etc I am pretty familiar with, having first rooted the old HTC Thunderbolt.
Now here's what happened:
I have quite a few roms for the S4 but the BoneStock 1.1.4 rom by Andybones always kept bringing me back. I pretty much settled for that one as my dail driver and kept it so for at least 2 months.
Recently in the past week i started getting notifications on my internal sys memory almost out. So i check and realize that my Google Play Music is almost at 6 gb, so I decide to wipe my entire phone just to give it a fresh new flash. Flash goes well, fresh install. I hardly have the time to let my phone die, so I usually just charge it regardless (I have a 5200 mAh extended battery) but this time I decided to let it die. Once it did, i put it to charge immediately and thats when i noticed something was wrong. It was stuck at the battery logo, the animated one that charges while your phone isn't on yet? Well the circle that spins and sort of 'detects' how much battery is left is stuck there. Even if i disconnect my charger it stays there.
So i did what's natural and battery pulled. Did that, reconnected my phone, still the same thing. Now i tried multiple times to get it to turn on and what not but it won't. It gets stuck at the samsung boot logo, no idea why.
So i've decided to call it a night (3 am here, work in the afternoon) and hopefully this thread gets seen by someone who knows how to deal wth this.
TL;DR Clean re-flash of the same daily driver (BoneStock 1.1.4) and let my phone die because I realize I never let it die. Once it does, it get stuck at both the Samsung boot logo, or the animated battery charge circle. I tried accessing recovery, and while I see the little blue message top left hand corner, it just seems to shut itself off, and boot back up only to be stuck again. I have no idea what happeend, I never mess with system functions or any thing of that sort.
The only real solution I see if restoring to stock firmware through Odin? Hopefully that will work, but anyone else experience this before? or something similar and can shed some light on this weird situation?
Thanks in advance!
EDIT: I apologize for the bad grammar, I've been trying to figure this out for the past 2 hours, and it's very late right now.
FriendlyNeighborhoodEnt said:
There's no need for n extensive backstory because rooting, flashing, etc I am pretty familiar with, having first rooted the old HTC Thunderbolt.
Now here's what happened:
I have quite a few roms for the S4 but the BoneStock 1.1.4 rom by Andybones always kept bringing me back. I pretty much settled for that one as my dail driver and kept it so for at least 2 months.
Recently in the past week i started getting notifications on my internal sys memory almost out. So i check and realize that my Google Play Music is almost at 6 gb, so I decide to wipe my entire phone just to give it a fresh new flash. Flash goes well, fresh install. I hardly have the time to let my phone die, so I usually just charge it regardless (I have a 5200 mAh extended battery) but this time I decided to let it die. Once it did, i put it to charge immediately and thats when i noticed something was wrong. It was stuck at the battery logo, the animated one that charges while your phone isn't on yet? Well the circle that spins and sort of 'detects' how much battery is left is stuck there. Even if i disconnect my charger it stays there.
So i did what's natural and battery pulled. Did that, reconnected my phone, still the same thing. Now i tried multiple times to get it to turn on and what not but it won't. It gets stuck at the samsung boot logo, no idea why.
So i've decided to call it a night (3 am here, work in the afternoon) and hopefully this thread gets seen by someone who knows how to deal wth this.
TL;DR Clean re-flash of the same daily driver (BoneStock 1.1.4) and let my phone die because I realize I never let it die. Once it does, it get stuck at both the Samsung boot logo, or the animated battery charge circle. I tried accessing recovery, and while I see the little blue message top left hand corner, it just seems to shut itself off, and boot back up only to be stuck again. I have no idea what happeend, I never mess with system functions or any thing of that sort.
The only real solution I see if restoring to stock firmware through Odin? Hopefully that will work, but anyone else experience this before? or something similar and can shed some light on this weird situation?
Thanks in advance!
EDIT: I apologize for the bad grammar, I've been trying to figure this out for the past 2 hours, and it's very late right now.
Click to expand...
Click to collapse
I would tend to agree odin the full wipe stock image back and start over
FriendlyNeighborhoodEnt said:
There's no need for n extensive backstory because rooting, flashing, etc I am pretty familiar with, having first rooted the old HTC Thunderbolt.
Now here's what happened:
I have quite a few roms for the S4 but the BoneStock 1.1.4 rom by Andybones always kept bringing me back. I pretty much settled for that one as my dail driver and kept it so for at least 2 months.
Recently in the past week i started getting notifications on my internal sys memory almost out. So i check and realize that my Google Play Music is almost at 6 gb, so I decide to wipe my entire phone just to give it a fresh new flash. Flash goes well, fresh install. I hardly have the time to let my phone die, so I usually just charge it regardless (I have a 5200 mAh extended battery) but this time I decided to let it die. Once it did, i put it to charge immediately and thats when i noticed something was wrong. It was stuck at the battery logo, the animated one that charges while your phone isn't on yet? Well the circle that spins and sort of 'detects' how much battery is left is stuck there. Even if i disconnect my charger it stays there.
So i did what's natural and battery pulled. Did that, reconnected my phone, still the same thing. Now i tried multiple times to get it to turn on and what not but it won't. It gets stuck at the samsung boot logo, no idea why.
So i've decided to call it a night (3 am here, work in the afternoon) and hopefully this thread gets seen by someone who knows how to deal wth this.
TL;DR Clean re-flash of the same daily driver (BoneStock 1.1.4) and let my phone die because I realize I never let it die. Once it does, it get stuck at both the Samsung boot logo, or the animated battery charge circle. I tried accessing recovery, and while I see the little blue message top left hand corner, it just seems to shut itself off, and boot back up only to be stuck again. I have no idea what happeend, I never mess with system functions or any thing of that sort.
The only real solution I see if restoring to stock firmware through Odin? Hopefully that will work, but anyone else experience this before? or something similar and can shed some light on this weird situation?
Thanks in advance!
EDIT: I apologize for the bad grammar, I've been trying to figure this out for the past 2 hours, and it's very late right now.
Click to expand...
Click to collapse
When you see the blue text for recovery do you continue to hold the buttons down until you see the recovery screen? If you take your fingers off it will do what your describing. If you can get into recovery reflash your ROM.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Hey there. Out of nowhere today my phone rebooted on it's own and is now stuck on the "LG Life's Good" splash screen. I have the AT&T version (H900) and bone stock everything (I have not messed with bootloaders or rooting or anything). I tried removing the battery and this also does nothing. Anyone else have this issue and know what to do to fix it?
Thanks
Update: After letting the phone sit for about 20 minutes it magically booted and is now working fine... not sure what happened.
Have you tried doing a factory reset of you phone?
1) Turn off the phone.
2) Then hold down the Volume Down and Power button together for a couple of seconds.
3) As soon as the LG logo is displayed, let go of the Power key, keep pressing the Volume Down and then press once more the Power button.
Afterwards you should see a factory reset menu on your screen.
4) Confirm process by choosing appropriate options using Volume rockers to navigate and Power button to confirm.
5) Now your phone should restart.
6) Success! The hard reset has just been completed.
I am having this same problem.
Was using Pandora and GPS. It cut off and has not come back on. I attempted to open in safe mode recovery mode l and tried to-do a factory reset.
When I did the reset It went through the erasing process but when it rebooted it stayed on the LG screen. I've tried all the "common" trouble shooting suggestions... Its been two hours now.
Any new experiences with this issue?
Im also having the same issue with my V10 - Verizon model. Watching a YouTube video and it reset and got stuck on the LG logo splash screen. Followed instructions to do a factory reset and after about 45 min of being stuck on the factory reset screen after I confirmed it reset and booted up. All data and setting were still saved, and after about 3-5 minutes it reset again and went right back to being stuck on the LG splash screen.
Any other advice? or is it just dead?
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
downstat said:
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
Click to expand...
Click to collapse
@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
jjall said:
@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
Click to expand...
Click to collapse
@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
downstat said:
@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
Click to expand...
Click to collapse
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
jjall said:
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
Click to expand...
Click to collapse
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
downstat said:
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
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Actually, i just got home and I decided to try out to see if it worked. I got the 0% battery sign. Plugged it in and it actually seems to be charging! So i'm hopeful. I also noticed that my phone has been getting hot lately. And that my battery life was crap. But that's just LG. I talked to an ATT customer service rep. and they told me that I could have the camera lens replaced so that my phone would be covered for an exchange. Even if it turns on, i'm going to exchange it just as soon as save all my files. Hopefully they'll take it now that it's working....
EDIT
it decided to turn on while it was charging. Froze on booting screen. It was HOT. Like I almost dropped it.
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
Hello!
So the same thing happened to me. I was not playing any games on my phone. I had JUST clocked out of work using an application on my phone and sent a text. It has turned off on its own and didn't want to even turn back on. I removed the battery and set it back in.. it turned on to the LG screen and stayed until it blacked out again shortly after.
Same issue with TMO LG V-10 here. Was using phone and it went black and shut down. Now in a loop with the LG boot screen. It tried a few times then just goes black.
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
At time yes. Not so much when it did quit. However, I left it sit on a fan and chilled it, and one time when I was able to get to the wipe screen, before it quit again, it got very hot in the afformentioned area.
Less than a year old. Getting a warranty replacement, but still disappointed as I think having the replaceable battery and abiltiy to put a large Micro SD card in it, along with the finish, camera, and Audio make the V10 one of the nicest phones out there.
downstat said:
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
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this may sound weird but the same thing happen to me.... put the phone in the freezer for a while then boot it up but be prepared to get your pics, music, etc off of it quick... mine works fine until it warms up to room temp, then back in the freezer it goes to do it again... did it like 4 times today and saved over 1600 pics, bunch of videos and music. (saved them to a mircoSD card)
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
Slight Update
SoIDecidedTo said:
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
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SO, not saying this will help anything but, after messing around with the phone for several hours I've learned this:
If you take the battery out, then plug it into your laptop, then turn it on: a battery icon will pop up with a ? on it.
From there, if you hold down the VOLUME down key, and insert the battery, it will take you into the quick boot menu automatically. Unfortunately I never set that up, and not it will not allow me to set it up. I assumed I could get to safe mode from there. This is the first time I've seen where I would have to "set up" the quick boot menu. This is my first LG phone though. I usually use HTC, or MOTO.
Now, the more interesting thing is, begin as I did last time.
Phone off, battery out, plug into computer, power on. Then hold the UP volume key as you insert the battery and it will take you to your "Tethering" option. So for most of you that have this problem, maybe you will be able to get the data to back it up. Unfortunately for me, it tells me I have to do a Firmware update first, and to not unplug the USB connection until it is complete. If your firmware is up to date, maybe it will allow you to do back up (I thought my firmware was up to date, but guess not).
I hope this helps someone, and I do hope that someone can build on what I've done so far so we can figure out how to at least get our data off the phone.
downstat said:
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
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The phone got hot. It was getting hot starting from around the power buttons. And it sometimes got hot before i downloaded pokemon go. Not as often, but it happened from time to time. I think it might be because i'm no longer using the original power usb cable.... idk. Just waiting for a replacement.
Can you say the first 3 digits of the serial number of the device to boot loop problem?