[q] will archos do a warranty replacement on this? - Gen8, Gen9, Gen10 Q&A, Help & Troubleshooting

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I only had this since march. I fell asleep using it and woke up seeing this. I'm sure you can guess what happened... :-(
Sent from my ADR6400L using Tapatalk

You rolled over it?

chulri said:
You rolled over it?
Click to expand...
Click to collapse
I think yes
i think, they won't do it..
You did this (when you sleep, but you did it).
I'm sorry but maybe you can deal with the archos guys

Yes. I rolled over it. And I was planning to factory reset and sell. I was gonna put it toward the huaweii s7 slim. I believe archos will repair it for a fee.
Sent from my ADR6400L using Tapatalk

warranties
this is why it is usually worth it to get an outside warranty, like through squaretrade, that includes accidental damage. hopefully archos is willing to do the replacement.

@iflip hello m8, have you heard anything from archos? I just cracked the "glass" of the screen by accidentally dropping my phone on it very poor quality but anyway my fault... no the touchscreen doesn't work for the whole screen anymore
how much will it cost or is there a way for me to replace it by myself?

if screen is cracked then they wont replace. i've been told this by the uk / euro returns team/support line
if the screens touch screen is no longer working but the screen isnt physically damaged then i see no problem in getting it replaced under warranty.
Archos dont offer a repair service, they just replace the faulty units after doing some basic checks on it. pretty sure they dont do anything to it. ie they replaced my first unit which no longer powered on even though it had SDE on it, guess they dont have the means to get it up and running to an extent to check for that. or they dont care.

check the picture attached.
the foil on top is not harmed, but the (plexi?)glass below has two big and a couple of little cracks. the lcd screen is still working perfectly but the touchscreen only works on the left third
edit: my phone fell right on the aluminium border, right above the first letter "e" of "internet"

its obvious accidental/user damaged. its not a fault thats just developed (no matter how crappy the quality of the glass is.. thats something that you'd have to fight over!)
therefore they'll just tell you to go away. give it a go though, you never know. but seeings as they just replace not repair , they'd be ££ out of pocket on sending you one when you caused the damage.

@funky I wrote "I just cracked the "glass" of the screen by accidentally dropping my phone on it". I know it's my fault
and I asked:
"how much will it cost or is there a way for me to replace it by myself?"
no answer so far.

i know.. i was just saying.. i wasnt trying to be patronising or saying that you were trying to pass it off as not accidental.
if you are uk/europe they wont replace or fix, end of. unsure what the procedure elsewhere in the world is, but seeings as they are made in france I doubt it would be any different elsewhere.
You can buy replacement screens with the touchscreen aspect on it already, i'm sure i've seen postings either here or archosfans (seems to be down at mo) with someone who found a model of touchscreen lcd which is compatible/same as whats in the units.
think it cost about £70 though so might not be very cost effective
personally i'd just use keyboard/mouse/hdmi out and save up for a new (different make) one.

you can change the screen by yourself here:
http://forum.xda-developers.com/showthread.php?t=1083312

ANY screen damage is not covered by Archos warranty. They don't repair/replace anything that has to do with the screen.
About the only thing that they would cover is if the backlight died. Even that they would only cover if you hadn't ever opened the case up, because then you could have caused damage to it from the inside.

They will replace the device if the screen has mfg defects but not for anything like cracks/nicks.

Related

[Q] RMA Success rate?

Has anyone had any success getting a replacement device out of Dell after having a bad LCD? (not dropped just defective) or any issue for that matter?
Just got my streak through work friday and within 2-3hrs noticed a few bad pixels in one corner. Over the weekend they seem to have been bleeding and have spread to 2x the size of the notification bar so far.
The device has definately not been dropped, mashed, on squeezed or anything similar. The LCD and Glass are NOT cracked.
Anyway, like I said, got it though my work, they area a very large OEM Dell customer (got a batch of Streaks direct from Dell). We even have access to warranty parts direct and whatnot. So yea, do they even replace these things? Anyone have any ideas as to how to approach this since it's obviously a defective device? How long does it take if they even do replace it? Thanks!
It's clearly defective, you've had it for only a few days and it shows no signs of damage. Call DELL or whoever is handling that type of situation at your company. You should've tried that before asking.
I called them today. They are doing advanced replacement RMA. I asked here first because upon searching I had found several people who had issues getting service with defective/broken LCD's, Didn't know if there was anything specific I would need to do in order to be successful and not denied for causing damage (not the case) like others had
Heres some pics of what the screen is doing. It stated as a spec in the bottom left corner and has been growing daily.
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The top earpeice bezel is poorly attached and coming loose.
I also noticed scratches all over the factory screen sticky cover when I opened the phone. I really really think this thing was a refurb...
Anyway, did advanced RMA. Hoping the replacement unit does not have similar problems.
Just updating this for future reference if anyone has questions about the process.
I got the replacement device within 4 business days of request. The replacement was obviously a refurb and has blatant damage on the back panel. It appears someone tried to remove the battery cover forcefully with some sort of tool. Also, the charge/data port is faulty and causes constant battery/charger errors to appear.
So in summary, yes, you can get a replacement device so long as there is no blatant user induced damage on the original device. But you WILL get a refurb, and evidently their QC is not the best, so good luck getting a good replacement. They are sending me a 2nd replacement, hoping for the best, but not expecting much at this point =/
They told me that they would send you a new replacement if you're within 21 days of delivery of the original phone.

[Q] Atrix 4G Screen issues?

Hey guys, this morning my phone's screen started acting up when I was using the browser and later when I was using the keyboard, certain letters wouldn't work. I then got Touch Test from the market to see what was wrong with it, and I found that taps along the center line dividing the screen left and right did not register properly. I applied some pressure to that part of the screen and saw rainbow patterns beneath the digitizer on the LCD screen. When I pressed elsewhere though, no patterns appeared. So I am wondering if my Atrix has a loose digitizer and whether replacing the digitizer would fix the issue.
Thanks!
well, if you would have searched, you have found that there are already at least a couple of threads for this same topic. Now there is another one. You probably have a bad microprocessor for the touch screen. Search and you will even find some very helpful pics that show what is involved in swapping out the digitizer.
Thanks for the input but I did go through a search and had I found posts where the ops who reported the issue had actually resolved the problem, I wouldn't be posting here... also I'm not here asking for instructions to swap the digitizer because I can YouTube it, I'm here to ask if people who had similar issues before were able to fix the problem by replacing the digitizer...
But then again, I guess its easier to assume that all thread starters haven't done the research and just tell them to do a search everytime.
I just had the same issue, and actually in the same location on the middle of the screen. Since I'd unlocked & rooted the thing, I figured I had voided my warranty and wouldn't be able to get a replacement, so I bought a replacement digitizer to do it myself. After 2+ hours of work, the screen ended up being more dead than before. Digitizer replacement isn't easy, I'll tell you that.
So instead I flashed a fruit cake, took it to the local AT&T store with a repair/warranty center, and they replaced it on the spot. It's a known issue for the phone, so they didn't bat an eye.
Hell, I didn't even buy the thing from AT&T in the first place (got a better price at Walmart), and they still took it, no questions asked.
So if you're on AT&T, try a repair center. If you're not in the US... maybe your carrier will do the same? Hard to guess.
I didn't think warranty from att was still effective so i did an rma for motorola. They take 5-7 days, leaving me without a phone . Called att &have it was still under warranty and there is a service center in Tampa. Did the repair order on phone, took unlocked phone there and they swapped it out. Get home tofind the phone does not see the sd card. Called att back and squeeled like a stuck pig. They mailed me a replaicment. The screen is not set good and get a little bleed from the lower left corner of screen. Havent decided wether to keep it or not. Lousey quality control.
That's what i think too .
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[Q] Do i have to replace glass or also Digitizer

I droped my phone... Glass is broken but toch screen works fine
Now i am wondering, what do i need to replace? Is it only the screen or do i have to replace also Touch Screen Digitizer?
Does anybody have some experience with this?
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I put some tape on the screen so i wont cut my fingers
E.R.Y. said:
Glass is broken but toch screen works fine
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Click to collapse
When you say this, I would expect that the Touch Screen Digitizer to be okay.
It looks like something ran over it. How far did you drop it from?
from first floor, of the stair...
I would take it to a repair shop and see what they say.The screen etc is stuck to a metal plate(you see the edge of it around the screen).
Take it to a couple of places and get quotes.
Sent from my GT-N7000 using xda premium
Try Samsungservices
E.R.Y. said:
I droped my phone... Glass is broken but toch screen works fine
Now i am wondering, what do i need to replace? Is it only the screen or do i have to replace also Touch Screen Digitizer?
Does anybody have some experience with this?
I put some tape on the screen so i wont cut my fingers
Click to expand...
Click to collapse
In Sweden samsungservices will replace the screen for about 100USD (shipping included). I do not no if this is an international offer, but it's woth checking. If it makes you feel any better my new Note 2 looks like that.:crying:
Mine is also cracked, Samsung told me they would replace it for 140€, since they always have to replace screen and digitizer (its impossible to separate them), I looked in many other places and they always told me 190€..
Mine has just a little crack, so I don't mind using it like this, maybe one day I will replace it.
In the netherland they offerd 195 Euro's
I have read topics where they only replace the glass. I have to do it my self, that is not the problem. But need to be sure what to replace..
I am not offering my phone to a samsung service, its to expensive. Tnx for the replies.
E.R.Y. said:
In the netherland they offerd 195 Euro's
I have read topics where they only replace the glass. I have to do it my self, that is not the problem. But need to be sure what to replace..
I am not offering my phone to a samsung service, its to expensive. Tnx for the replies.
Click to expand...
Click to collapse
I also thought of doing it myself, I searched on ebay and its also expensive, because you have to buy both, this video has shown me why:
http://www.youtube.com/watch?annota...&feature=iv&src_vid=65pvAINg2ME&v=es8gezSdKv4
It hurts to look at the phone and the screen is cracked, doesn't it?
E.R.Y. said:
In the netherland they offerd 195 Euro's
I have read topics where they only replace the glass. I have to do it my self, that is not the problem. But need to be sure what to replace..
I am not offering my phone to a samsung service, its to expensive. Tnx for the replies.
Click to expand...
Click to collapse
If you are not buying a replacement screen kit then just leave the phone as it is.Your going to end up making it worse.
If you think you know better then get the outer glass and try to remove the old one.If underneath is not broken and you stick the outer bit back on,and it works then youve saved money.
You can then come back on here saying how clever you are.And check a few threads about screen replacement in the general section,as there was a clown saying he had managed it.Cant remember his name but he was posting links to a naff you tube offering.He called himself "cadburyfudge"......or some name chocolate based.
Sent from my GT-N7000 using xda premium

Another Ultra bites the dust

Bought a new ultra 2 months ago plus a decent case that I used from day one. This weekend I BARELY crouched while having the phone in my pocket, and voilá.
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It looks like it bent right in the middle of the phone where the power button is. I did not remove the ASF and im not sure which cracked: the glass, the touchscreen or the ASF.. or all of them. Phone still works although i cant use the display, it feels like the touchscreen is fine but the glass or ASF is pressing against it. Its the first time I face this kind of issue with a device, what should I do? Will Sony's warranty cover it? If not how much can this replacement cost? Should I relock the BL before taking it to the SAT?
Cover used while in pocket:
Relock the bootloader and try getting it fixed through warranty. I don't think it'll cost you anything and my buddy had that happen and they sent him a brand one.
Sent from my C6833 using XDA Premium 4 mobile app
I've just been notified that Sony's warranty wont include my broken glass and they are asking for 230€ to get it fixed. A phone I bought 3 months ago for 350€. This is terribly frustrating, I didnt want a 600€ phone.
Can anyone advice me what is my best option? Fix it or get another model? Is it possible to sell the broken one for spare parts or similar? The phone is working, I can use it with a OTG mouse. Its the glass that is messing the display.
Thank you.
save your money and find some device that suite your needs and buy it... I would never pay that money to get the phone repaired.
Sell it for spare parts might..perhaps work. Try ebay or something ...or hook it up to your tv with mhl and otg and turn it in to a android computer or something I dunno. Perhaps with a bluetooth keyboard, remote control or mouse
you could try and replace the screen your self, there are a few bod around that have done it
It's disappointing - although not unusual, I guess - that Sony seems so inconsistent in how it's handling warranty cases. It seems obvious that this is a design fault with the phone (some or all) when so many people claim it happens all too easily. pemell had the exact same thing happen, the retailer wanted cash to fix it, and Sony took the cost after being notified of that. Could you try your retailer, or try again with Sony?
blueether said:
you could try and replace the screen your self, there are a few bod around that have done it
Click to expand...
Click to collapse
here is the part if op would be interested... quite expensive tho ...more than sony charges for the repair if someone can not able to find it to a lower price?
http://stellatech.com/sony-c6806-xperia-z-ultra-front-cover-lcd-touchscreen-(black),a,en,816117.html
http://stellatech.com/sony-c6806-xperia-z-ultra-front-cover-lcd-touchscreen-(white),a,en,816118.html
SÜPERUSER said:
here is the part if op would be interested... quite expensive tho ...more than sony charges for the repair if someone can not able to find it to a lower price?
http://stellatech.com/sony-c6806-xperia-z-ultra-front-cover-lcd-touchscreen-(black),a,en,816117.html
http://stellatech.com/sony-c6806-xperia-z-ultra-front-cover-lcd-touchscreen-(white),a,en,816118.html
Click to expand...
Click to collapse
I think I've seen cheaper
OT
what they do have that I may get is "Sony D5503 Xperia Z1 Compact - Sim Card Reader"
I picked up a very cheap ZU that was sold as 'no service' and I thought it might just need a reflash - but not so.
Hey man, I just wanted to ask if you had any screen protector on this??
If not I would recommend Tempered Glass, it might have just saved your phone even though this didn't break on impact, just by bending over which is really odd...

anyone see some s**t like this?

So what i thought was initially my home button breaking or wearing out, was actually my screen lifting up. Has anyone seen it this bad?
i can fit my fingernail in there. Would something like this be covered by Samsung? I got the phone at the end of last year. I have even tried putting a dot of superglue in two places and that held for about a day then popped right back up.
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maybe...
vaeevictiss said:
So what i thought was initially my home button breaking or wearing out, was actually my screen lifting up. Has anyone seen it this bad?
i can fit my fingernail in there. Would something like this be covered by Samsung? I got the phone at the end of last year. I have even tried putting a dot of superglue in two places and that held for about a day then popped right back up.
Click to expand...
Click to collapse
if your phone is still under sammy's warranty... it can be a claim of defective workmanship or faulty product. you need to call samsung in texas and find out and send it to them for repairs. here's the number to the tech center: 1-888-987-4357
Jimmy Rudedog said:
if your phone is still under sammy's warranty... it can be a claim of defective workmanship or faulty product. you need to call samsung in texas and find out and send it to them for repairs. here's the number to the tech center: 1-888-987-4357
Click to expand...
Click to collapse
And if they don't cover it look up a video on how to replace the screen. You should be able to use the same procedure to remove and reinstall it correctly, without superglue. I think it's easier than sending your phone in and not having for a while. Or maybe your service provider will just replace it for you.
ryant35 said:
And if they don't cover it look up a video on how to replace the screen. You should be able to use the same procedure to remove and reinstall it correctly, without superglue. I think it's easier than sending your phone in and not having for a while. Or maybe your service provider will just replace it for you.
Click to expand...
Click to collapse
Yea im really hesitant on replacing the whole thing. im sure ill get that newer version that cant be rommed. I did find the front part of the phone with the screen, is this what i would need?
http://www.etradesupply.com/oem-sam...th-front-housing-black-with-samsung-logo.html
price doesnt seem too bad. Id rather not get the kit where you have to glue the screen to the digitizer.
vaeevictiss said:
Yea im really hesitant on replacing the whole thing. im sure ill get that newer version that cant be rommed. I did find the front part of the phone with the screen, is this what i would need?
http://www.etradesupply.com/oem-sam...th-front-housing-black-with-samsung-logo.html
price doesnt seem too bad. Id rather not get the kit where you have to glue the screen to the digitizer.
Click to expand...
Click to collapse
Watch this video:
https://www.youtube.com/watch?v=n5RCwDQPUSI
New glass:
http://www.amazon.com/Generic-Replacement-Glass-Samsung-Galaxy/dp/B00C9VATVS
The last time I removed the entire LCD from a Samsung device it was a Tab 2 and I had to completely disassemble the device from the back, it was a huge endeavor.
ryant35 said:
Watch this video:
https://www.youtube.com/watch?v=n5RCwDQPUSI
New glass:
http://www.amazon.com/Generic-Replacement-Glass-Samsung-Galaxy/dp/B00C9VATVS
The last time I removed the entire LCD from a Samsung device it was a Tab 2 and I had to completely disassemble the device from the back, it was a huge endeavor.
Click to expand...
Click to collapse
ive heard to stay away from those generic screens tho. Are they ok?
vaeevictiss said:
ive heard to stay away from those generic screens tho. Are they ok?
Click to expand...
Click to collapse
I don't know that was the first thing I found when I Googled. Look for OEM glass.
vaeevictiss said:
Yea im really hesitant on replacing the whole thing. im sure ill get that newer version that cant be rommed. I did find the front part of the phone with the screen, is this what i would need?
http://www.etradesupply.com/oem-sam...th-front-housing-black-with-samsung-logo.html
price doesnt seem too bad. Id rather not get the kit where you have to glue the screen to the digitizer.
Click to expand...
Click to collapse
If you send it to Samsung, you'll get the same phone back fixed. If you still have you old Vzw phone, Verizon will turn it on so you can still have service while it's being fixed. but try the Vzw dealer and see what they offer. Likely a new phone if it's still under their warranty, and yes, maybe the model that is locked up. but, towel root works on these phones.

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