Hi,
I will be getting trading my Droid X for an HTC Thunderbolt on Saturday morning and I will be meeting the other person at a Verizon store. When I am at the Verizon store does it matter which one of my parents I bring? My mom manages our Verizon account, while my dad pays the rest of the bills. Since my mom is Account Manager, does that mean the only way I could do the trade would to have her be in the store with me? Or could I bring my dad in and still do the trade and swap my number to the Thunderbolt with no problems? My plan will be staying the same and nothing will be changing, but I just don't want to drive to a Verizon store that's an hour away to meet someone to do a trade only to find out that I am not able to because I didn't bring the right parent with me.
Other info that might be helpful: My dad knows all our Verizon information... passwords, billing password, all that stuff... most of the Verizon information is actually linked to my dad's business, but my mom still manages it and pays the bill.
So, to shorten things up, basically what I'm asking is, can I bring my dad into the Verizon store with me, and swap phones with someone from Craigslist, even though he isn't the account manager?
Thanks in advance!
You need to bring whoever has their name on the account, because they would need to be the ones to sign the contract (even though your plan won't change, you still have to renew the contract to get the subsidized price for the phone). I assume it would be your mom if she is the one who handles the account.
orkillakilla said:
You need to bring whoever has their name on the account, because they would need to be the ones to sign the contract (even though your plan won't change, you still have to renew the contract to get the subsidized price for the phone). I assume it would be your mom if she is the one who handles the account.
Click to expand...
Click to collapse
Hmm, well, I had an upgrade available in November 2010 and upgraded to a Droid X and I had brought my dad along with me and it seemed to work out fine and I was able to upgrade to the X with no problems, hell, I even did it at Walmart to get a discounted price (free). I think I'm going to call Verizon tomorrow for further clarification, but to anyone who has information on this, please post as it would help me immensely.
orkillakilla said:
You need to bring whoever has their name on the account, because they would need to be the ones to sign the contract (even though your plan won't change, you still have to renew the contract to get the subsidized price for the phone). I assume it would be your mom if she is the one who handles the account.
Click to expand...
Click to collapse
Since he is trading somebody for the phone I don't think there would be a contract change needed...
Whoever's name is on the account would need to be there. However if your mom is listed as an account manager in Verizon's system then it should be fine for her to go. Ultimately you could call 611 and they might be able to tell you for sure.
Sent from Gingertits, I mean itis...
bd1212 said:
Hmm, well, I had an upgrade available in November 2010 and upgraded to a Droid X and I had brought my dad along with me and it seemed to work out fine and I was able to upgrade to the X with no problems, hell, I even did it at Walmart to get a discounted price (free). I think I'm going to call Verizon tomorrow for further clarification, but to anyone who has information on this, please post as it would help me immensely.
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Click to collapse
Well, I assume if our dad did it last time, then he should be able to do it again. I would call Verizon just to be sure.
Sent from my HTC Thunderbolt
capflya said:
Since he is trading somebody for the phone I don't think there would be a contract change needed...
Whoever's name is on the account would need to be there. However if your mom is listed as an account manager in Verizon's system then it should be fine for her to go. Ultimately you could call 611 and they might be able to tell you for sure.
Sent from Gingertits, I mean itis...
Click to expand...
Click to collapse
Yeah, I think I'm just going to call.
orkillakilla said:
Well, I assume if our dad did it last time, then he should be able to do it again. I would call Verizon just to be sure.
Sent from my HTC Thunderbolt
Click to expand...
Click to collapse
That's also why I'm confused lol... I'll call tomorrow and see what they say.
As long as your father knows the security code set up on the account he should be able to do ANYTHING on the account, short of closing it. At least, that's the way it has been explained to me in the past.
Good luck!
Robert
Ugh as someone that actually works for them all you need to do is when you get to the counter, call your mom(or account holder) and have her give the rep the pasword or last four of social on the account.and then your good.
Sent from my ADR6400L using Tapatalk
I always go by myself even though I'm still on my parents plan. I just have the account information with me and it's never a problem.
Robertjm said:
As long as your father knows the security code set up on the account he should be able to do ANYTHING on the account, short of closing it. At least, that's the way it has been explained to me in the past.
Good luck!
Robert
Click to expand...
Click to collapse
Thanks, that sounds great!
oxidant11 said:
Ugh as someone that actually works for them all you need to do is when you get to the counter, call your mom(or account holder) and have her give the rep the pasword or last four of social on the account.and then your good.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Alright, will do! Thank god some Verizon rep's actually read these kinds of forums.
If you're trading with someone you don't have to go to a store.. your mom can activate the phone from home by calling it and providing the account info.
Sent from my ThunderBolt using XDA Premium App
joshnichols189 said:
If you're trading with someone you don't have to go to a store.. your mom can activate the phone from home by calling it and providing the account info.
Sent from my ThunderBolt using XDA Premium App
Click to expand...
Click to collapse
Yeah but I'm assuming he's doing it at the Verizon store so the person he's getting the phone from can't report the phone as stolen later on and have it deactivated.
Related
My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
Hag77 said:
My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
Click to expand...
Click to collapse
Yeah, you should be able to get the plan back in the store. Just go talk to someone to get it done.
Never should have been otherwise
Both verzion telesales and the stores will advise that you are automatically grandfathered. I am not sure how you managed to NOT be grandfathered, but you can call the 800 number too.
jdmba said:
Both verzion telesales and the stores will advise that you are automatically grandfathered. I am not sure how you managed to NOT be grandfathered, but you can call the 800 number too.
Click to expand...
Click to collapse
It's the fact that he did it online. I know what he's talking about. There's not an option online for unlimited. You have to select one of the tiered options. If he goes in the store or calls, he'll be able to get back on the plan.
I was told that when you activate the phone you'll get the unlimited back - that's how mine worked
Interesting- thanks for the replies.. Sucks that I don't have access to the main account so I'm really hoping that the activation kicks it back in. Dunno really if I'll have any way to check except for to have my friend login to the account a day or so after activation?
Hag77 said:
Interesting- thanks for the replies.. Sucks that I don't have access to the main account so I'm really hoping that the activation kicks it back in. Dunno really if I'll have any way to check except for to have my friend login to the account a day or so after activation?
Click to expand...
Click to collapse
Have your friend call your local Verizon store. I wouldn't think you would even need to call the customer service. The Verizon store should be able to do it for you.
WasabiWa83 said:
It's the fact that he did it online. I know what he's talking about. There's not an option online for unlimited. You have to select one of the tiered options. If he goes in the store or calls, he'll be able to get back on the plan.
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Click to collapse
I upgraded online (same situation - family plan with four lines, two with unlimited data) and I can confirm that you ARE offered to keep your unlimited plan. I was required to change my sms plan. I used Amazon Wireless to upgrade about two weeks ago.
I have also heard that you lose unlimited once you've elected another plan. Evidently you can't go back.
Sent from my ADR6425LVW using Tapatalk
Online has nothing to do with it.
I bought my Rezound online (gave my Wife my Charge) & I kept my unlimited data with no problem.
~John
Dang- I don't like the sound of that.. He swore it didn't give him that option when he ordered it.. From these latest replies it sounds like once he clicked 4gb I got "locked in" and/or "un-granfathered".. Guess I'll hope for the best when it gets here and I activate.
jmorton10 said:
Online has nothing to do with it.
I bought my Rezound online (gave my Wife my Charge) & I kept my unlimited data with no problem.
~John
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Click to collapse
I can verify this too. In fact for me they didn't even give me an option of going to the tiered data plan. I just clicked on and thought it was awesome.
Damn.. you guys are killin me. wish i coulda seen what he was seeing on the screen when he was going through the order process. Hoping for the best on monday when I have it in my hands and maybe call cust service to see what they can do for me.. Looking at it in a glass-half-full state if mind, 4gb should be fine as I don't think I ever eclipsed that on my incredible. Then again- I didn't have 4g lte to play with..
Hag77 said:
Damn.. you guys are killin me. wish i coulda seen what he was seeing on the screen when he was going through the order process. Hoping for the best on monday when I have it in my hands and maybe call cust service to see what they can do for me.. Looking at it in a glass-half-full state if mind, 4gb should be fine as I don't think I ever eclipsed that on my incredible. Then again- I didn't have 4g to play with..
Click to expand...
Click to collapse
Ur good man. I accidentally removed data from on of my lines (with unlimited data) and didn't realize what I did until later that day. I called to get it added back and yeah it took a couple hours to get it pushed through but I got my unlimited back.
You just have to have your buddy call and verify they kept your line unlimited. 4G is the business btw....you're gonna love it!
Thanks, I hope you're right.. The hardest part might be to actually get him to call.
Why do people keep thinking they'll lose unlimited, the talk was about people who cheated the system by calling and adding unlimited mobile hotspot and then going online and turning it off. We who have unlimited will not lose anything.
Sent from my ADR6425LVW using xda premium
The reason I think I'm losing it is cause he flat out told me he signed me up for 4gb cap and that there was no option for unlimited!
You can get it back at the store....but..
You can get it back at the store....but..You kinda have to raise a "stink". I specifically asked a sale person about it. I was told that he could get it back if I lost the "Unlimited" when I bought mine online. The online options tell you that "you are not compatible" If you have a grandfathered plan. When I got mine I just didn't check an option. My grandfathered plan came up at checkout. Good Luck.
I just asked the guy when I upgraded from my incredible to the Rezound if I still had unlimited data and he said yes, that's all I had to do.
Success! Struck out at VZW store they said they couldn't do it- then called cust service when I got home. Nice lady- she needed to call my friend to get account authorization (which was cool cause she didn't *have* to do that part). He approved, she approved and we're good. Thanks for all the stories/tips here in this thread. Don't know that I'll go over 4gb on reg basis but sure is nice not to have to think about it. Now that that's done- its time to have some mod fun.. time to hit the stickies in development...
Hag77 said:
Success! Struck out at VZW store they said they couldn't do it- then called cust service when I got home. Nice lady- she needed to call my friend to get account authorization (which was cool cause she didn't *have* to do that part). He approved, she approved and we're good. Thanks for all the stories/tips here in this thread. Don't know that I'll go over 4gb on reg basis but sure is nice not to have to think about it. Now that that's done- its time to have some mod fun.. time to hit the stickies in development...
Click to expand...
Click to collapse
Awesome. Glad to hear it worked out for you! Now unlock that bad boy and have some REAL fun.
I thought you couldn't upgrade an Airwave but long story short I went to sprint to buy another phone and they wouldn't sell me one off contract due to store policy. But he said my Airwave had an upgrade and if I order the phone he would upgrade it without me changing phone numbers.
Sent from my PG86100 using xda premium
is it a corprate store because if so that doesnt sound right they get payed commision for selling contracts and he might have been trying to swindle you
You can't upgrade an airave line. Since they have to give you a phone number to give you the device, yes it does show up on your account as another line. However, any rep with 1/10th of a percent of a brain will realize that it's an airave line, and thus cannot be used to upgrade a phone.
If they do upgrade your airave line, sprint will find out about it, and charge you the full amount of the phone.
No it wasnt corporate store. I ordered the phone said it would be there in about 3 days. He said they don't do it often but sometimes there are exceptions.
Sent from my PG86100 using xda premium
This has been done many times before and there are threads about how to do it. Last I knew of, Sprint was buckling down and closing this loophole. But evidently it can still be done.
On a lot of accounts it shows a message that we can't upgrade airrave lines, but on others they haven't posted the note yet, my manager did one the other day
I just tried to do it at bestbuy.com and it will let me....but now idk, I'm having second thoughts since I'm not digging it that Sprint could catch on and bill me full retail when my regular line is eligible on June 1
Sent from my 3VO
I got an airrave couple months ago and notcied on my account that I could upgrade the line right away. This is on top of my current line with the evo3d having an upgrade credit right too. I tried to upgrade that Airrave line for a Nexus S but the store didn't have any in
Can someone who has done this confirm Sprint never charged full price later on? Additionally, it seems lime doing this makes you sign up for a data plan for that 'line'
Sent from my 3VO
Vandelay007 said:
Can someone who has done this confirm Sprint never charged full price later on? Additionally, it seems lime doing this makes you sign up for a data plan for that 'line'
Sent from my 3VO
Click to expand...
Click to collapse
I can confirm that as a customer there are no negative repercussions except the loss of any mail in rebates. They are systematically flagging accounts to warn reps not to do it, and threaten reps about doing it. But the risk is all on the reps side.
At what store would doing this upgrade be most successful at? Best buy or sprint store?
Sent from my PG86100 using XDA App
sitlet said:
You can't upgrade an airave line. Since they have to give you a phone number to give you the device, yes it does show up on your account as another line. However, any rep with 1/10th of a percent of a brain will realize that it's an airave line, and thus cannot be used to upgrade a phone.
If they do upgrade your airave line, sprint will find out about it, and charge you the full amount of the phone.
Click to expand...
Click to collapse
I've upgraded my airwave line (more than once). Any poster with 1/10th of a percent of a brain will realize that they don't know everything.
I went into best buy and they didn't seem to be able to....however, on their website you can... I just need to figure out how to not sign up for a data plan...
Sent from my 3VO
I know people who have had it done at Radio Shack. The reality is, you need a rep who knows what the Eff they are doing.
Vandelay007 said:
I went into best buy and they didn't seem to be able to....however, on their website you can... I just need to figure out how to not sign up for a data plan...
Sent from my 3VO
Click to expand...
Click to collapse
I've always just signed up for the data plan in store (Radio Shack) and then later taken it off when I did the ESN swap back to the Airwave.
What did you have to say to sprint to take the data plan off? I guess I'm basically looking for a step by step... Thanks bro
Sent from my 3VO
Vandelay007 said:
What did you have to say to sprint to take the data plan off? I guess I'm basically looking for a step by step... Thanks bro
Sent from my 3VO
Click to expand...
Click to collapse
I didn't say anything. I just reactivated my Airwave ESN. I didn't even wait a few days. Activated the phone at Radio Shack. Called from a 3rd device and did the ESN swaps.
So currently I have the GS3, and today I am eligible for an upgrade on one of my 5 lines, two of which my wife and I still have unlimited data (the line with the eligible upgrade is not unlimited) so I am wondering is there a way to upgrade that line and give my wife the GS3 and me get the Gn2 without me loosing unlimited?
Sent from my Samsung Galaxy S3 using Tapatalk 2
you cannot get a phone at discounted price and keep unlimited data. You can buy one for full retail price and keep your data or get the discount and switch to tiered data plan. Or start a business account and you would still have access to unlimited data but it would cost around 150 bucks a month per line to have unlimited everything or at least i am pretty sure business customers sill have this option. If you end up seriously considering that i can call my business rep and ask him if you want just PM me.
If I upgraded the line with the upgrade available (which is already a limited data plan) and got the gn2 on that line and then preformed a hardware swap with my GS3 I would think I would get to keep unlimited or am I wrong here?
Sent from my Samsung Galaxy S3 using Tapatalk 2
ryhailey said:
If I upgraded the line with the upgrade available (which is already a limited data plan) and got the gn2 on that line and then preformed a hardware swap with my GS3 I would think I would get to keep unlimited or am I wrong here?
Sent from my Samsung Galaxy S3 using Tapatalk 2
Click to expand...
Click to collapse
edit misread post...srry
I've read somewhere else long before I posted the message on ACForums and a Very Reliable (Laugh) rep said that unlimited data users would go to a 2GB in may.
dms76 said:
I've read somewhere else long before I posted the message on ACForums and a Very Reliable (Laugh) rep said that unlimited data users would go to a 2GB in may.
Click to expand...
Click to collapse
If that happens going to dump Verizon for Tmobile and paying full for the phone full price without contract makes it easier.
Sounds like I can keep Unlimited.
Sorry for the long post but here is what I got from the Verizon rep chat. I will keep the post updated to let you all know how it worked out.
Your RealTime session ID is 589747938.
You are now chatting with 'Elisabeth'
Elisabeth: Hello. Thank you for visiting our chat service. May I help you with your order today?
Ryan: Ya i have a question
Ryan: So today I am eligible for an upgrade on one of my 5 lines, two of which still have unlimited data (the line with the eligible upgrade is not unlimited) so I am wondering If I upgraded the line with the upgrade available (which is already a limited data plan) and got a new phone on that line and then, preformed a hardware swap with my current phone would I get to keep unlimited data?
Elisabeth: I will be happy to help you with your questions today!
Elisabeth: Yes you would be able to activate the phone to whatever number you want and not affect the unlimited data.
Elisabeth: Let's start that upgrade process today!
Elisabeth: What type of phone are you interested in today?
Ryan: The galaxy note 2
Elisabeth: That is an awesome phone!
Elisabeth: The order process is quick and easy online.
Elisabeth: And you can activate the phone yourself.
Ryan: I think im going to do it in store
Elisabeth: When you purchase the phone in store they activate it under the line that the upgrade is for.
Elisabeth: I recommend proceeding with the upgrade online today!
Ryan: Is it at all possible that i can order from you and do in store pickup?
Ryan: and still activate it on my own?
Elisabeth: I would have to see if in store pick is available where you live.
Elisabeth: What state do you live in?
Ryan: Arizona
Elisabeth: Let me check.
Elisabeth: What you can get today is free two day shipping when you order online because in store pick up is not available in your state.
Elisabeth: Would you like to proceed with the order.
Ryan: Im going to have to pass right now my wife broke her phone and she is freaking out without one on the weekend.
Elisabeth: I understand! I am the exact same way!
Elisabeth: Is there anything else I can help you with today?
Ryan: No that should be it, thank you for your help i really appreciate it.
Elisabeth: Can I give you a suggestion?
Ryan: yes
Elisabeth: When you buy the phone in the store tell them it is for Christmas and you will activate it later. Then after you leave call customer care and activate the phone under the number you want.
Elisabeth: Do you want the number to customer care?
Ryan: yes please.
Elisabeth: Their number is 1-800-922-0204.
Elisabeth: You will be able to keep your unlimited data that way.
Ryan: Awesome. Thank you so much you are amazing Elisabeth.
Elisabeth: Your Welcome!
Elisabeth: Have a wonderful day!
ryhailey said:
If I upgraded the line with the upgrade available (which is already a limited data plan) and got the gn2 on that line and then preformed a hardware swap with my GS3 I would think I would get to keep unlimited or am I wrong here?
Sent from my Samsung Galaxy S3 using Tapatalk 2
Click to expand...
Click to collapse
You are correct. This is exactly what I did. I ordered mine online but had to exchange it in the store do to slight screen seperation below the home button. I even explained what I was doing at the store and they had no problem upgrading a regular line and switching it to my unlimited one.
Sent from my SCH-I605 using xda app-developers app
Ya she was telling me it depends on who you talk to, but I'm buying at best buy and those guys are idiots for the most part Imo so I am going to do it as the Verizon rep told me.
Sent from my Samsung Galaxy S3 using Tapatalk 2
Use your upgrade and get the note 2. Then just swap sim cards and you will be all set. Dont need to do anything else. Thats all I did and I had to explain it to the Verizon reps that it works.
Sent from my SCH-I605 using xda app-developers app
I actually work in Best Buy Mobile. You can do what is called an alternate upgrade. You just take the upgrade from the available line and place the upgraded device on the desired phone number. I do them all the time for customers in the same situation as you.
Sent from my SCH-I605 using xda app-developers app
Apoyyo said:
I actually work in Best Buy Mobile. You can do what is called an alternate upgrade. You just take the upgrade from the available line and place the upgraded device on the desired phone number. I do them all the time for customers in the same situation as you.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
correct...the only thing you wont be able to do is use the upgrades on the unlimited lines when they are elidgeable, without losing unlimited data.
droidstyle said:
correct...the only thing you wont be able to do is use the upgrades on the unlimited lines when they are elidgeable, without losing unlimited data.
Click to expand...
Click to collapse
Exactly. You are basically postponing the inevitable to a degree, but since those lines are already on a tiered plan, you have nothing to lose. As long as those other lines don't need new smartphones soon then you are good. Just keep in mind if you ever upgrade a line that had unlimited data then kiss your unlimited data goodbye.
Sent from my SCH-I605 using xda app-developers app
dch921 said:
Use your upgrade and get the note 2. Then just swap sim cards and you will be all set. Dont need to do anything else. Thats all I did and I had to explain it to the Verizon reps that it works.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
I was thinking about this I think it may bug me that it won't change on my account. Kind of a stupid reason but still lol
Sent from my Samsung Galaxy S3 using Tapatalk 2
Apoyyo said:
I actually work in Best Buy Mobile. You can do what is called an alternate upgrade. You just take the upgrade from the available line and place the upgraded device on the desired phone number. I do them all the time for customers in the same situation as you.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
From what I've been hearing it all depends on the rep you talk to. Maybe I will get lucky.
Sent from my Samsung Galaxy S3 using Tapatalk 2
I have transferred 2 upgrades to my phone number and bought the iPhone 5(Which I sold and made about $800 on), and now the GNote, and have not lost the unlimited data even though it said I would both times.
ryhailey said:
From what I've been hearing it all depends on the rep you talk to. Maybe I will get lucky.
Sent from my Samsung Galaxy S3 using Tapatalk 2
Click to expand...
Click to collapse
To be honest is not a matter of getting lucky. The option for an alternate upgrade is built right into our activation system for Verizon. As long as you tell the associate what exactly you are wanting to do it well be fine. Just say you want to take the upgrade on line ending in 1234 and put the new hardware on line ending in 5678 without changing the plan. I can personally guarantee it will work no problem
Sent from my SCH-I605 using xda app-developers app
ryhailey said:
I was thinking about this I think it may bug me that it won't change on my account. Kind of a stupid reason but still lol
Sent from my Samsung Galaxy S3 using Tapatalk 2
Click to expand...
Click to collapse
It does change on your account as soon as the phone activates itself on boot after sim card swap
My line is available for upgrade in January and I did not want to lose my unlimited data. So I actually purchased the GN2 on my father's account which still had an NE2 also. Once the process was complete the guy deactivated my thunderbolt and activated the GN2 on my line. The rep also setup my SIM card for recycling so If I ever wanted to activate my TBolt again I could. If unlimited data goes away maybe I'll get a Asus PhonFab over the summer and sell the GN2
Thanks everyone for the advice. Finally got myself the titanium gray GN2 so far I'm loving it. And I just did the sim swap it worked out great.
Sent from my SCH-I605 using Tapatalk 2
I'm trying to buy htc one from tmobile online without any plan, is there a way to do it?
It keeps saying "plan is required to complete this transaction"
Can't.
Sent from my HTC One using xda app-developers app
Can't as far as I know.
-Sent from Marino's Nexus 7-
You have to have a line with Tmobile already. Sign into your account, go to "upgrade this line" and you can get the phone in your cart without a new plan.
Or you can just call Tmobile (you don't need an account with them to do this). They'll sell one to you over the phone and you won't need a plan.
jasonleb1 said:
You have to have a line with Tmobile already. Sign into your account, go to "upgrade this line" and you can get the phone in your cart without a new plan.
Or you can just call Tmobile (you don't need an account with them to do this). They'll sell one to you over the phone and you won't need a plan.
Click to expand...
Click to collapse
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
smashcz said:
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
Click to expand...
Click to collapse
I got that too when I tried to upgrade through my own account. But I'm not the account holder. I logged into her account and was able to upgrade just fine.
I'd recommend calling though.
jasonleb1 said:
I got that too when I tried to upgrade through my own account. But I'm not the account holder. I logged into her account and was able to upgrade just fine.
I'd recommend calling though.
Click to expand...
Click to collapse
I did try call, lady said it will be only online, so I can't order on the phone..
It's ridiculous that phone carriers now force a data plan on you if you want to get a smartphone so I feel your pain. I go between my house and school and have WiFi in both places so I have no need for a data plan.
One time I kept complaining to a T-Mobile rep until she finally let me order the phone without adding data but I don't know if it would work again. Maybe call again and explain your situation over and over and maybe you'll have some luck like I did.
Sent from my SGH-T999 using xda app-developers app
Do you have a Walmart in your area? I'm in Virginia and the only place where I live that carries T-Mobile is Walmart. You can buy it there but it's $650 but you can walk out with it without a contract.
Sent from my SCH-R950 using xda app-developers app
pacom20003 said:
It's ridiculous that phone carriers now force a data plan on you if you want to get a smartphone so I feel your pain. I go between my house and school and have WiFi in both places so I have no need for a data plan.
One time I kept complaining to a T-Mobile rep until she finally let me order the phone without adding data but I don't know if it would work again. Maybe call again and explain your situation over and over and maybe you'll have some luck like I did.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I just recently switched my family plan to their new plan from a very old family plan that we've had for years.
Their most basic plan has 500mb of internet included (which is probably more than I use when I'm not on wifi).
You can buy one without a plan but the cost is 650. Not the 580 that everyone pays "with a qualified plan"
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I was in the same boat as you. I have the $30 plan and an activated pre paid SIM.
I went through the same struggles with the online ordering and customer service. Finally I decided to just buy it as a new line because since I was paying full price I could just cancel the service and keep the phone. I got the order in but there is some kind of fulfilling glitch and my order has been stuck in processing for a week.
Getting tired of dealing with incompetent people on the phone, I started to look around for a store that was carrying the One and I finally found a store in Arlington, VA. I drove out there and was able to buy one in person with little difficulty. The only issue was what somebody mentioned earlier, they wanted me to buy a service plan and I told them no I just wanted to use the plan I currently had. He eventually let me do that but the phone still ended up costing $609 + Tax. I asked why the price was higher and he couldn't tell me. I called T-mobile to get some clarification and they couldn't tell me so I asked around on Twitter and got a response from T-Mobile. They offered to credit me back the $30 difference so overall I am pretty happy.
BTW, the $30 plan works great with the phone. I even get some actual 4G LTE sporadically here in DC.
Good luck with getting the phone. It's definitely worth it.
Yea, I used to have the same problem...
smashcz said:
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
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Yea, I used to have the same problem... Many times in the past I had to deal with that... They have a glitch in their website...
mosi76 said:
I was in the same boat as you. I have the $30 plan and an activated pre paid SIM.
I went through the same struggles with the online ordering and customer service. Finally I decided to just buy it as a new line because since I was paying full price I could just cancel the service and keep the phone. I got the order in but there is some kind of fulfilling glitch and my order has been stuck in processing for a week.
Getting tired of dealing with incompetent people on the phone, I started to look around for a store that was carrying the One and I finally found a store in Arlington, VA. I drove out there and was able to buy one in person with little difficulty. The only issue was what somebody mentioned earlier, they wanted me to buy a service plan and I told them no I just wanted to use the plan I currently had. He eventually let me do that but the phone still ended up costing $609 + Tax. I asked why the price was higher and he couldn't tell me. I called T-mobile to get some clarification and they couldn't tell me so I asked around on Twitter and got a response from T-Mobile. They offered to credit me back the $30 difference so overall I am pretty happy.
BTW, the $30 plan works great with the phone. I even get some actual 4G LTE sporadically here in DC.
Good luck with getting the phone. It's definitely worth it.
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Lol bro same happened to me they over charged me. But I went to my local T-Mobile store and they credit me back my $30.00 bucks I'm happy now. Now I'm waiting for 14 grace period to have SIM unlock
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Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ANIMATE at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
EDIT/UPDATE: This was an authorized dealer, not an AT&T corporate store. I honestly did not know they were different - they look exactly the same. Either way, I got a refund, and was allowed to keep the phone even though I canceled service immediately. I went back to T-Mobile as they were always pretty awesome (just the coverage in rural areas is still going to burn).
Have you called anyone at AT&T to verify your suspicion?
psufan5 said:
Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ANIMATE at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
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Yea, you got taken to the cleaners on that one.
Your only option of getting out of the contract is to return the device and cancel service before the trial period ends. That means porting out to save your number if you came from T-Mobile with the line.
As far as getting your old device back... well, good luck:cyclops:
Was it unethical by AT&T, yes.
However, you were a bit gullible there, the portion of trading in your phone was a HUGE red flag:silly:
You never get an AT&T device subsidized without ending up in contract, period.
The point made about even exchange is simply mute.. When taking advantage of the trade in, you only get trade in value, not the $600+ MSRP. And the trade in value 'may' have cancelled out the AT&T branded device, however, you still got taken to the cleaners on this deal.
The sales people in stores get paid by signing up people to contracts. I don't think it was At&t as a whole that screwed you but that particular salesperson F'd you good to get paid.
Just check your paperwork and make sure you didn't sign anything showing a contract. Your best bet is to raise holy hell in the store with the manager and single out this salesperson. If that doesn't work move on to corporate. Good luck.
You didn't get swindled. If they gave you a device at a subsidized priced (which they did) you physically signed a 2 yr agreement. Did you not read what you signed?
I can't say I feel bad for you at all. Common sense.
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CraigP17 said:
You didn't get swindled. If they gave you a device at a
The only thing I signed was a touchpad thing asking permission to port my number. The guy said they waved my activation fee because I brought my own phone.
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Now you say you were animate about bot signing up for a contract. Does that mean you informed the sales rep that you weren't interested in a contract? If so then yes, the sales rep screwed you hard for not explaining that you would be entering a 2 year agreement if you traded for the black one.
However, you should have asked more questions about the deal to get a better understanding. But it does sound like the guy was trying to get you on a contract without you knowing, seeing that he tricked you into it by offering a simple color change.
If this was less than 14 days ago go into the store and raise hell on earth, you will garuanteed be able to return the phone. As for getting your old phone back, I'm sure you signed something about it saying all trade ins are final. If it's been over 14 days....good luck. Trying to return a phone after that to AT&T is near impossible..good luck!
Sent from my HTC One using xda app-developers app
Jeez , at worst you could have sold your tmobile one for like $450 and bought the black one on contract for $199 like normal.
ATT def screwed you on this one.
psufan5 said:
Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ADAMANT at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
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Click to collapse
Fixed
CraigP17 said:
You didn't get swindled. If they gave you a device at a subsidized priced (which they did) you physically signed a 2 yr agreement. Did you not read what you signed?
I can't say I feel bad for you at all. Common sense.
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This! You messed up... Just think. Why would they do that?
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The Project said:
This! You messed up... Just think. Why would they do that?
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The AT&T store admitted guilt to me, however, they said they could do nothing since I am past the 14 day return policy. Basically the guy had me sign a 2 year contract while masking it as a phone SWAP and not a subsidy purchase.
So ya, to the above posters - AT&T was at fault. The credited my account with the value of the phone, minus the 2 year agreement price.
The Project said:
This! You messed up... Just think. Why would they do that?
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Why would THEY do that?! You serious? The lady on the phone at AT&T said this was not a corporate store, and they were commission hungry. Case closed.
psufan5 said:
Why would THEY do that?! You serious? The lady on the phone at AT&T said this was not a corporate store, and they were commission hungry. Case closed.
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Everybody knows that when you receive a device at a lower price = conract. You do understand that the contract is what gets them their money back that they lost on the phone.
Do you honestly think they would stay in business if they did what they did for OP every time?
OP ya blew it, don't go blaming that sales rep. He knows he is right, and if you have ever worked in customer service you know that arguing with the customer is a waste of time.
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The Project said:
Everybody knows that when you receive a device at a lower price = conract. You do understand that the contract is what gets them their money back that they lost on the phone.
Do you honestly think they would stay in business if they did what they did for OP every time?
OP ya blew it, don't go blaming that sales rep. He knows he is right, and if you have ever worked in customer service you know that arguing with the customer is a waste of time.
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I won't go blaming the sales rep who was fired for doing this to multiple customers in the last 2 months. Gotcha. Ok buddy You know everything. He was masking a 2 years subsidy with a phone swap, claiming the phones wouldnt work on AT&T. When a sales rep says its a swap and would not require a 2 year contract, you tend to believe him. The phones worked fine on AT&T, and he was just cashing commission checks at the expense of the customers. A few people figured it out in the 14 day return period, but I did not think to look at my bill.
So basically you are wrong
psufan5 said:
I won't go blaming the sales rep who was fired for doing this to multiple customers in the last 2 months. Gotcha. Ok buddy You know everything. He was masking a 2 years subsidy with a phone swap, claiming the phones wouldnt work on AT&T. When a sales rep says its a swap and would not require a 2 year contract, you tend to believe him. The phones worked fine on AT&T, and he was just cashing commission checks at the expense of the customers. A few people figured it out in the 14 day return period, but I did not think to look at my bill.
So basically you are wrong
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You are assuming he was fired. You think he did something wrong, he really didn't. They just want you to feel like a big boy that didn't get tricked bye
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psufan5 said:
The AT&T store admitted guilt to me, however, they said they could do nothing since I am past the 14 day return policy. Basically the guy had me sign a 2 year contract while masking it as a phone SWAP and not a subsidy purchase.
So ya, to the above posters - AT&T was at fault. The credited my account with the value of the phone, minus the 2 year agreement price.
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Click to collapse
Are you saying that even after them admitting guilt, you still ended up with a 2 year contract?
There's a sucker born every minute. OP deserves what he got.
bloodrain954 said:
There's a sucker born every minute. OP deserves what he got.
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Deserved what I got? Are you retarded?!
psufan5 said:
Deserved what I got? Are you retarded?!
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Hell no you don't. A phone swap pretty much implies he shouldn't be getting a contract. Why would someone think "oh if I give them my phone for a phone gaurenteed to work on this network, esentially buying it at full price, it's a contract?" Some people here need to not be such jerks about this.
OP, I'm glad they credited your account and you got it sorted out. Good for you
megamaster2 said:
Hell no you don't. A phone swap pretty much implies he shouldn't be getting a contract. Why would someone think "oh if I give them my phone for a phone gaurenteed to work on this network, esentially buying it at full price, it's a contract?" Some people here need to not be such jerks about this.
OP, I'm glad they credited your account and you got it sorted out. Good for you
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Pro-tip: OP might be lying
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