So, I was bored at work and started to notice the trolling going on at facebook/twitter about this bootloader unlocking issue. I decided to engage moto directly since they don't actually read fb or twitter comments and RT's. I got on a chat with someone from moto support and below is the transcript.....
Code:
Reza: Hi, my name is Reza. How may I help you?
jimbob: i have a question about my new droid x2.
Reza: Okay.
jimbob: is the bootloader unlockable like the xoom?
Reza: I apologize it is not.
jimbob: hmm...i'm assuming u guys actually look at the comments on your facebook page...
jimbob: lots of stink being thrown about this...do u guys have any data on when/if u will be allowing people to do what they want with the phones they pay money for?
jimbob: i know it's not your decision to make...just trying to get some information.
jimbob: i really liked my original droid 1 b/c i actually felt like I owned it...i like the x2 but motoblur is not a quality product IMHO.
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Reza: Suggestion
Summary:
DROID X - Bootloader mode (eFuse)
Question:
Does the DROID X have eFuse, why does my handset power up in Bootloader recovery mode?
Answer:
Motorola's primary focus is the security of our end users and protection of their data, while also meeting carrier, partner and legal requirements. The Droid X and a majority of Android consumer devices on the market today have a secured bootloader.
In reference specifically to eFuse, the technology is not loaded with the purpose of preventing a consumer device from functioning, but rather ensuring for the user that the device only runs on updated and tested versions of software. If a device attempts to boot with unapproved software, it will go into recovery mode, and can re-boot once approved software is re-installed. Checking for a valid software configuration is a common practice within the industry to protect the user against potential malicious software threats. Motorola has been a long time advocate of open platforms and provides a number of resources to developers to foster the ecosystem including tools and access to devices for developers via MOTODEV at h t t p : / / d eveloper . motorola . com.
jimbob: Checking for a valid software configuration is a common practice within the industry to protect the user against potential malicious software threats
jimbob: that may be true, but not with respect to the OS as a whole...no other android phone manufacturer does this.
jimbob: advocation of open platforms != locking technically savvy users out of their own device...
jimbob: so...is there a timeline at all on unlocking the bootloaders?
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Reza: I apologize there is none. What we can do is to schedule the phone to be sent to our Repair Center.
jimbob: and what would that do?
Reza: Our trained technician will work on it.
jimbob: but, there's nothing physically wrong with the device...would they unlock the bootloader and give it back to me?
Reza: Right.
jimbob: really?
Reza: Really.
jimbob: lol...so, what would I do about a phone in the meantime?
Reza: Did you try to remove the battery and put it back in after a few minutes?
jimbob: no, the phone works fine....
Reza: I see.
jimbob: outside of it having a locked bootloader.
jimbob: and motoblur being buggy and awkward..
jimbob: what i'm saying is, if i sent the phone to the repair center so they could unlock the bootloader, what would I do for a phone during the 2 weekish period where u had the phone.
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Reza: When did you purchase it?
jimbob: a few days ago
Reza: To answer that, let me give two options.
Reza: Option 1: You can check with your service provider or place of purchase for options available.
Reza: Option 2: You can send the phone to Motorola Repair Center. Just send the phone by itself without any accessories like battery door, battery, sim card and memory card (if applicable). The timeframe is 5 to 7 business days from the time we receive the phone.
Reza: On our end, since we don't have the replacement program what we can do is fix it. You can try with your carrier if they offer loaner phones.
jimbob: hmm...interesting...I'll have to contemplate this a bit further. thanks so much for your input!
So, has anyone had a device with a locked bootloader sent in to have it unlocked before? 14 seconds of googling didn't yield much in the way of precedent for this. Comments?
I do not think the representative is understanding what you are asking. They think your phone is broke lol.
yea..I thought about hitting up another one just to see if they were all crazy. I might try that later.
If they were really taking phones in to have the bootloader unlocked and sending the phones back, their mailbox wouldn't be able to hold all the phones coming in.
The rep misunderstood you.
You probably were talking to some rep in India following a copy/past script.
I'm pretty sure she has no idea what she is talking about....does Motorola even have a tech support facility in America?
Related
no
Take it to a TMO store, I doubt anyone here will be too willing to help giving the possibility that you may have a stolen device.
If it is rooted there is a way, I don't have the link, but you use adb to pull and edit one of the db's , if it is not rooted, then most likely SOL ...
colaicee said:
i work at a cellphone repair shop. we also buy sale and trade phones. i use XDA a lot for the new android phones coming out when people have problems.
my coworker bought a vibrant from a customer that came into our store, the thing is that now the phone is patterned locked and we dont know the original email address. he said that it was working fine when he first purchased it. my guess is the customer unlocked it before my coworker played around with the phone.
anyways, no i didnt steal it. or any of that bs. we have a business license, a store front, and 99.9% feedback on ebay.
pm me if theres a way. willing to paypal for info.
Click to expand...
Click to collapse
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
The phone is locked regardless. There is an android bug that doesn't allow the phone to verify the google credentials after you try the pattern lock too many times. Even if if was the OP's actual phone, he'd need to either factory reset, flash a new rom to the device, or get a replacement phone.
No one here will be able to help you get past it. There were security holes that allowed people to bypass it, but Google has sinec patched those, without fixing the fundamental issue (users, their children, their friends locking them out and basically "bricking" the device for all intents and purposes).
You got got, and it's probably a stolen device (not saying you stole it, someone else could have).
If you go to T-Mobile they will ask for you account information and check the IMEI against you account. T-Mobile uses different bands as AT&T so there aren't that many people buying Vibrants up front to unlock them and use them on different carriers, TBQH. If that IMEI belongs to someone else (it's even on you contract/reciept), they won't replace the phone. They will assume it's stolen.
Maybe if you start a contract/new line the reps in the store may help you out, though.
However, contacting Samsung may yield better results, but I think the Warranty is handled by T-Mobile, unless it's a hardware defect (hardware locked devices and pattern lockouts are both software issues).
"No i didn't steal it"
LOL
:/........
Nvm, lol
Sent from my SGH-T959 using XDA App
If it is rooted you could always try this ..
http://forum.xda-developers.com/showthread.php?t=485988
ookas said:
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
Click to expand...
Click to collapse
yep, good call there. if the op purchased the phone he should have all of the sellers info on file.
My brothers contract ended on his Atrix 4g and he said I can use it for rom testing etc
I have managed to root it, unlock the bootloader, install a Jellybean rom on it - all good.
It is however locked to T Mobile and I wanted to use it on O2.
I contacted T Mobile who want £15 to supply a code to unlock it. I took it into a local mobile shop who said that they can get the code within 24 hours. I left the phone with them and they said they would contact me when it is done-fair enough.
They phoned me today and said that this phone needs a higher level of unlock and will take up to 7 days. I have never heard of this before and just wanted to check to see if anyone here had heard of this and is nothing to worry about or the shop are just not very good.
Thanks
It is fairly common actually. I've seen most unlockers have that - either it's in what you might call a "quick lookup" database, or they have to take it to a "higher level". That usually costs more though.
ravilov said:
It is fairly common actually. I've seen most unlockers have that - either it's in what you might call a "quick lookup" database, or they have to take it to a "higher level". That usually costs more though.
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Click to collapse
I can actually confirm this. We've had a specifically memorable "higher-level" unlock needed for HTC handsets purchased after a certain date, until other suppliers could catch up.
It required looking up the unlock code in a different database, which was more likely to have the codes that were being requested. We'd usually only do that once we confirmed the unlock codes weren't able in the cheaper providers database.
So yes, it can happen. Although, I understand the suspicion.
Ok so ive read alot from the pro devs and people on the forums that unlocking your bootloader most "likely" wont void your warrenty esp. if you just relock it by restoring your TA backup and your carefull and clean about it but i have two problems with believing this. They are as fellows.
cant the sony apps just check for root and send a message
the service app knows if its unlocked and since youve entered your imei number to get your key again coulddnt sony send a message with your imei number
isnt the accounts linked between sony and google shared in the least which means the above questions can be passed on with google to sony
according to sony even if it doesnt void the warrenty that you agree to pay an additional repair fee for modified software.
Lets not beat around the bush and just say it would more than likly void your warrenty or at least have some cost. sorry if ive missread items on the forums but if i have read correctly or others have missunderstood as i may have hipefully this clears the air. Cause after all sony is company to make money but to make money they have to keep us happy so i am more than happy to admit i dont have a clue where it lies but i was about to unlock my boot loader when there was all these disclaimers which kinda scared me. my phones already rooted though so i may have already broken those disclaimers. END RANT.
Rooting is fine, as to my knowledge. It's unlocking the bootloader that you lose your "DRM" keys and thus lose warranty. But from what I've read, very few service centers check for that anyway. If all goes downhill, play the ignorance card and pretend that you do not know a thing about that. I'm fairly new to the whole rooting/unlocking scene and still learning, just as you. Also, from what I've been told, you have little to worry about if you have rooted/unlocked your phone.
As far as I understand you only have to pay if your issue is a software fault aka your fault not sonys. A hardware fault is a hardware fault irrelevant of software
I remember someone posting a thread about sony refused to service his phone without a charge for a hardware fault because of the bootloader was unlocked. That's in Australia tho. Not sure how somewhere else is like.
Sent from my iPhone using Tapatalk
jeremy.shi said:
I remember someone posting a thread about sony refused to service his phone without a charge for a hardware fault because of the bootloader was unlocked. That's in Australia tho. Not sure how somewhere else is like.
Sent from my iPhone using Tapatalk
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Click to collapse
That's about right. Australia's not the most customer service friendliest country to be in (with literally less than a handful of exceptions, and this is across ALL industries, be it hospitality or electronics.)
The usual immediate reaction to most warranty claims are "you've done something with the phone to cause this," followed be "prove you haven't done this and we'll accept it, unless we can prove the opposite."
Happening with me and my current phone (samsung s3,) which is why I'm on this neck of the woods with the forum as I'm looking or a new phone.
grungypoo said:
That's about right. Australia's not the most customer service friendliest country to be in (with literally less than a handful of exceptions, and this is across ALL industries, be it hospitality or electronics.)
The usual immediate reaction to most warranty claims are "you've done something with the phone to cause this," followed be "prove you haven't done this and we'll accept it, unless we can prove the opposite."
Happening with me and my current phone (samsung s3,) which is why I'm on this neck of the woods with the forum as I'm looking or a new phone.
Click to expand...
Click to collapse
Well, I don't know. Maybe I'm just lucky. Shops in my suburb offer pretty good customer service. Those people over the phone from my bank, NAB, couldn't be friendlier...the time I had really bad customer service was with Vodafone, but they were not based in Australia. I guess that doesn't count.
Anyway, if after-sale service is what you are looking for, get a nexus from google play store. They are pretty much like Apple I heard. They send you a replacement if there's anything wrong and then you send your phone to them, but you have the get the phone from play store directly in order to get that kinda service. Otherwise, you will be stuck dealing with LG.
I have received really good customer service from Apple, but I guess most people here are mostly android fans.
Sent from my iPhone using Tapatalk
jeremy.shi said:
Well, I don't know. Maybe I'm just lucky. Shops in my suburb offer pretty good customer service. Those people over the phone from my bank, NAB, couldn't be friendlier...the time I had really bad customer service was with Vodafone, but they were not based in Australia. I guess that doesn't count.
Anyway, if after-sale service is what you are looking for, get a nexus from google play store. They are pretty much like Apple I heard. They send you a replacement if there's anything wrong and then you send your phone to them, but you have the get the phone from play store directly in order to get that kinda service. Otherwise, you will be stuck dealing with LG.
I have received really good customer service from Apple, but I guess most people here are mostly android fans.
Sent from my iPhone using Tapatalk
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Click to collapse
Well I definitely think that Apple has their warranty service down to a tee.
I also think that Telstra's doing this too. What they're doing is creating an extra layer, where they just pretty much "accept" any errors, send it to warranty department to sort out and let you know what the result is. None of this "well, I think you're trying to screw the system, etc etc" talk.
Makes it alot easier. I was at the samsung experience shop and was told by someone who had no tech idea (in the tech/warranty support section, mind you) that I've tampered with the phone and there is no way it will be fixed under warranty, in an attempt to make me feel bad and walk away from trying to get a hardware error (power button,) fixed under warranty. When I tried to explain to them how the bootloader works and how you can reset the counter, they took it as an act of aggression and told me flat "no, you can hand it in but we'll know. Your risk."
I mean, there's no need for that as the phone's going to repair centre to get looked at but they just need to get that swipe in definitely doesn't help add to the customer service experience. But that's pretty much how it is for customer service in Australia.
grungypoo said:
Well I definitely think that Apple has their warranty service down to a tee.
I also think that Telstra's doing this too. What they're doing is creating an extra layer, where they just pretty much "accept" any errors, send it to warranty department to sort out and let you know what the result is. None of this "well, I think you're trying to screw the system, etc etc" talk.
Makes it alot easier. I was at the samsung experience shop and was told by someone who had no tech idea (in the tech/warranty support section, mind you) that I've tampered with the phone and there is no way it will be fixed under warranty, in an attempt to make me feel bad and walk away from trying to get a hardware error (power button,) fixed under warranty. When I tried to explain to them how the bootloader works and how you can reset the counter, they took it as an act of aggression and told me flat "no, you can hand it in but we'll know. Your risk."
I mean, there's no need for that as the phone's going to repair centre to get looked at but they just need to get that swipe in definitely doesn't help add to the customer service experience. But that's pretty much how it is for customer service in Australia.
Click to expand...
Click to collapse
Saying about Telstra, just not long ago, a guy on WP posted something about their warranty policy. He said he was asked to sign a piece of paper to declare that if the fault was determined to be caused by the user, he would be charged for the service. I guess they just don't say it out loud to you. Instead, they ask you to sign a legal document that is pretty much an open cheque. However, I never had any personal experience with them. It's just what I read on the internet.
jeremy.shi said:
Saying about Telstra, just not long ago, a guy on WP posted something about their warranty policy. He said he was asked to sign a piece of paper to declare that if the fault was determined to be caused by the user, he would be charged for the service. I guess they just don't say it out loud to you. Instead, they ask you to sign a legal document that is pretty much an open cheque. However, I never had any personal experience with them. It's just what I read on the internet.
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Click to collapse
Sounds about right, and that's pretty standard tho'.
I think it's better that way because the techs make the decision based only on the phone they see, not the person who has it.
The only part I'd have a problem with is if they charge people automatically as opposed to giving them a quote first. But then again it stops people from "trying to get it fixed under warranty," if you know what I mean.
In any case, I was at the Samsung shop again today and they guy asked questions about the phone. At first the phone seemed like everything was working, which embarrassed me and had the guy asking if I got the phone wet, but then it started bootlooping, so they swapped it for another phone. I'm still looking at getting a z2 tho'.
hey thanks for the info but has anyone had any reports for hardfaults directly with sony becuase sonys websites say there may be a charge just for unlocking it but they arnt clear?
Why would one unlock the boot loader?
firecard said:
Why would one unlock the boot loader?
Click to expand...
Click to collapse
To install a custom ROM.
grungypoo said:
Sounds about right, and that's pretty standard tho'.
I think it's better that way because the techs make the decision based only on the phone they see, not the person who has it.
The only part I'd have a problem with is if they charge people automatically as opposed to giving them a quote first. But then again it stops people from "trying to get it fixed under warranty," if you know what I mean.
In any case, I was at the Samsung shop again today and they guy asked questions about the phone. At first the phone seemed like everything was working, which embarrassed me and had the guy asking if I got the phone wet, but then it started bootlooping, so they swapped it for another phone. I'm still looking at getting a z2 tho'.
Click to expand...
Click to collapse
I went to Telstra today to get my phone fixed as Sony advised me that the issue I had was likely to be a hardware problem. It went really well. He did play around with it a bit and verified the problem. He said I would get a brand new unit within a week and he didn't ask me to sign anything. Hopefully I can get my hands on a perfect one soon.
You didn't sign anything? So basically there's no official record of them taking your phone, hopefully all goes well but if not your screwed :-/
Hmm... did he even fill anything in on the computer systems?
Hopefully you remember the guy's name and when you came in if it goes awry.
I just called Verizon about their rooting and ROM flashing policy. Apparently, if you root the phone, the fraud department will lock your phone, and if you flash the phone, you won't be able to use it on Verizon networks.
Does this sound right? I have the funny feeling that my question may have flown over some heads and someone may have given me a BS answer but I wanted to make sure nonetheless...
-Feuerhund
Feuerhund said:
I just called Verizon about their rooting and ROM flashing policy. Apparently, if you root the phone, the fraud department will lock your phone, and if you flash the phone, you won't be able to use it on Verizon networks.
Does this sound right? I have the funny feeling that my question may have flown over some heads and someone may have given me a BS answer but I wanted to make sure nonetheless...
-Feuerhund
Click to expand...
Click to collapse
It would void your warranty, if they were to find out but there is no way they could "lock" your phone and neither does installing a (properly working) rom stop your ability to access VZW's network. There is no way they would or could know unless you were to take your phone in to the store while customized and even then, they couldn't lock your phone or stop you from using it - you would just not be able to use a warranty claim on it. Often times, on many phones, there is a way to reset / restore the phone so only the most experienced tech could tell, if at all (depends on the phone and update it's on). I mean, this myth is easily debunked by the tons of forums for VZW phones right here @ xda where 10s of 1000s of VZW users have upgraded their phone with custom roms and all that.
es0tericcha0s said:
It would void your warranty, if they were to find out but there is no way they could "lock" your phone and neither does installing a (properly working) rom stop your ability to access VZW's network. There is no way they would or could know unless you were to take your phone in to the store while customized and even then, they couldn't lock your phone or stop you from using it - you would just not be able to use a warranty claim on it. Often times, on many phones, there is a way to reset / restore the phone so only the most experienced tech could tell, if at all (depends on the phone and update it's on). I mean, this myth is easily debunked by the tons of forums for VZW phones right here @ xda where 10s of 1000s of VZW users have upgraded their phone with custom roms and all that.
Click to expand...
Click to collapse
I asked Verizon, and here is what they said:
Verizon said:
Verizon Wireless has the right to, without notice, limit, suspend or end your service or any agreement with you for this or any other good cause including, but not limited to: if you breach the customer agreement, lie to us, allow anyone to tamper with your phone; or interfere with our operation, modify your phone from its manufacturer's specification or use the service in a way that adversely affects our network or other customers. We can also temporarily limit, suspend, or end your service for any operation or government reason.
Rooting, unlocking, and flashing a Verizon Wireless phone is in violation of the terms and conditions that were agreed upon activation of your prepaid service. You can find this information by clicking on or copying the following link into your browser: [link deleted because lol forum law]
Click to expand...
Click to collapse
So apparently they do reserve the right to shut you down for this. I'm rather worried that this could actually happen... but maybe I shouldn't be. But what with them having their own software on the phone, would it be so hard for them to have a little program on there that pings Verizon when a phone gets altered and gives them a killswitch? Maybe the users here are just lucky and I'll be the unlucky one... idk.
-Feuerhund
You do realize that there are dozens of VZW forums here where 10s of 1000s of users have rooted / customized their phones, right? Including many phones that VZW had the manufacturer lock the bootloader on. For HTCs, if you unlock your bootloader at their dev website, they have a record of which phones have or have not been unlocked and even with that info, have never seen a report of anyone being denied service. They have absolutely NO way to tell if you phone has been modded without looking at the phone, and even then, they will not stop your services. I have modded dozens of VZW phones for friends and customers and have never had a return or have any issues in that regard.
Huawei will stop providing bootloader unlock codes. If you want code you have 2 months to request it, after it they will stop this service. :silly::silly:
Source: https://www.xda-developers.com/huawei-stop-providing-bootloader-unlock-codes/
Code request site: https://www.emui.com/en/plugin.php?id=unlock&mod=detail
Source?
SavageRobot said:
Source?
Click to expand...
Click to collapse
https://www.xda-developers.com/huawe...-unlock-codes/
Thanks. Well that sucks
Luckily have already requested mine and awaiting it.
But if I need to get a replacement phone in future I wont be able to root
Last Huawei I get then...
Got my code yesterday. But this is probably my first and last Huawei phone.
And DC Phoenix developers will raise their prices for it...I bet DC Phoenix is developed by Huawei.
I don't know why phone manufacturers do this. First it was Apple - the never ending war againt Jailbreakers. Instead of registering the phone for voided warranty and denying service for jailbroken iDevices, they fight againt ist.
Now Huawei does this - it's nearly the same and for me the rooting "freedom" on Android was the main reason to switch from iOS.
So, first and last Huawei I've had...after waiting 1.5 years for good custom rom development and good community support for EMUI I will choose another manufacturer - is the question: which one? Nevermind.
My main reason against iPhone too, locking down to only get everything through them and charging through the nose for the privilege...
OnePlus seems like a good way to go at the moment. I am quite tempted to go back to my HTC days as far as I know they are one of the better most lenient I have come across and their phones seem to be getting to the top of the pile again stat-wise...
i got my code instantly from the site. Stupid move by Huawei. One of the main reasons I got this phone was because i could unlock the the bootloader. If they dont change their decision this will be my last Huawei.
Are the unlock codes a alpha numeric 16 character code ? I just want to double check the code i got is correct.
bigshowjh said:
Are the unlock codes a alpha numeric 16 character code ? I just want to double check the code i got is correct.
Click to expand...
Click to collapse
It is. In my code were only capitals and numbers.
bigshowjh said:
Are the unlock codes a alpha numeric 16 character code ? I just want to double check the code i got is correct.
Click to expand...
Click to collapse
Mine is 15 digits, not letters.
Well that is terrible news...
Now here's another thing, my wife has a p10, I haven't rooted yet. Figured I'd wait till her warranty was near it's end to avoid any hassle if it needed servicing.
I went to that link in the op, thing I noticed is that when trying to register there is no option to select Canada or the US from the country list. Did those of you that have used that site, did you have prior accounts created, or does the country matter?
I would like to have the unlock code for later use.
If not, I guess I'm looking for another carrier to buy out this contract to get another phone.
I was rather impressed with her phone, and would have liked one too once my Sammy's screen kicked the bucket.
Now I have no idea what phone is worth getting for modding. Seems like very few options left...
Myself, I ditched apple because jailbreaking became an impossibility. I just can't fathom owning a device without administrative privileges. Plus if it weren't for custom ROMs, my phone would have received no further security updates. This is horrible business practice. At least windows gives its users years of monthly updates.
This is indeed ****ty news...
babalou62 said:
Well that is terrible news...
Now here's another thing, my wife has a p10, I haven't rooted yet. Figured I'd wait till her warranty was near it's end to avoid any hassle if it needed servicing.
I went to that link in the op, thing I noticed is that when trying to register there is no option to select Canada or the US from the country list. Did those of you that have used that site, did you have prior accounts created, or does the country matter?
I would like to have the unlock code for later use.
If not, I guess I'm looking for another carrier to buy out this contract to get another phone.
I was rather impressed with her phone, and would have liked one too once my Sammy's screen kicked the bucket.
Now I have no idea what phone is worth getting for modding. Seems like very few options left...
Myself, I ditched apple because jailbreaking became an impossibility. I just can't fathom owning a device without administrative privileges. Plus if it weren't for custom ROMs, my phone would have received no further security updates. This is horrible business practice. At least windows gives its users years of monthly updates.
This is indeed ****ty news...
Click to expand...
Click to collapse
I sent an email through this
I had to send a couple before they got back to me with this...
"Thank you for contacting Huawei Customer Care.
We have sent you a email in which we said the following. It seems that it didn't end up to you, we're sorry about that. Please fill in the following and send us the reply.
But, in response, please note that we can, of course, generate and provide the bootloader code for your device.
However, please keep in mind that unlocking the device's bootloader voids its warranty and might cause numerous software issues (unlocking any device's bootloader is considered to be software manipulation).
Should you still require the code, please provide us with the following details:
Full Name (if applicable):
Email address (if applicable):
Device model:
Serial number:
IMEI:
Product ID - dialing *#*#1357946#*#*. If not available, the invoice should be attached."
After sending that about week later got the u/l code
WeI
SavageRobot said:
I sent an email through this
I had to send a couple before they got back to me with this...
"Thank you for contacting Huawei Customer Care.
We have sent you a email in which we said the following. It seems that it didn't end up to you, we're sorry about that. Please fill in the following and send us the reply.
But, in response, please note that we can, of course, generate and provide the bootloader code for your device.
However, please keep in mind that unlocking the device's bootloader voids its warranty and might cause numerous software issues (unlocking any device's bootloader is considered to be software manipulation).
Should you still require the code, please provide us with the following details:
Full Name (if applicable):
Email address (if applicable):
Device model:
Serial number:
IMEI:
Product ID - dialing *#*#1357946#*#*. If not available, the invoice should be attached."
After sending that about week later got the u/l code
Click to expand...
Click to collapse
Thanks for this.
Edit: Wife contacted Huawei by email. First response was their branch couldn't help and gave a link to contact the same domain name with a different contact name, however the contact is non existent. (So far twice they responded with a non existent contact)
We're waiting to see if they respond with a working contact.
If not, we'll look at another carrier buying out the contract and get another phone I guess. It's sad because it is a nice phone.
Edit 2: not looking like we're getting an answer.
SavageRobot said:
Mine is 15 digits, not letters.
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That is concerning, now I want to test the code but I like others was going to wait and unlock. I heard others are getting the code by email, but mine was given instantly. Have others got it instantly? I just don't want to assume the code is legit then when I do go to use it it's not and it's to late to get one. Is there a way to test it without actually unlocking it. I really don't feel like wiping my data, just to check it
bigshowjh said:
That is concerning, now I want to test the code but I like others was going to wait and unlock. I heard others are getting the code by email, but mine was given instantly. Have others got it instantly? I just don't want to assume the code is legit then when I do go to use it it's not and it's to late to get one. Is there a way to test it without actually unlocking it. I really don't feel like wiping my data, just to check it
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Just enter the unlock command with your code. If your code is working there will be a message for factory reset, there you need to press "Yes" or "No". So no factory reset if you don't confirm it.
If the code isn't working you'll get adb error "invalid command"