I just went to answer a text and suddenly an entire column of pixels just went dead.
Now my Atrix is rooted and deodexed, and when I called my AT&T store, they told me I can get it exchanged at the regional AT&T Warranty/Repair Center.
So my question is this:
Did rooting have anything to do with this problem?
If I go to take it in for a swap, I'm probably going to have to restore to default.
Still not sure if I want to see if I can get a different phone, bootloader unlock seems imminent but I've started to become interested in WP7.
Related
Hi, i had unlocked and flashed dcd roms on my bell 6800, xept my phone got dropped in water and now the screen works but the touch feature doesnt, and neither does my camera. Bell is basically making me pay 120$ plus a whole month waiting time to get it fixed. I took it apart myself and was thinking i could replace parts that werent working since i could get a hold of a used sprint version (mogul or titan i guess) so i was wondering what steps i would have to take to make the sprint phone work on the bell network with my number and the bell network info if i chose to scrap the bell phone and use the used one?
Like i said if done the rom flashing before so i guess first step would be unlocking the used phone, then flashing it with the stock bell rom i guess?
I believe this can be done by cloning the ESN but I think that *might* be illegal and not an allowed topic on these boards but I could be wrong since I've never looked into it but have seen a couple threads kicking around on here about cloning ESN's.
wow well if its illegal i didnt expect it since all im doing is getting my phone to work again..its essentially the same phone xept different look :S...considering the 6800 is discontinued they wont even give me one of equal pricing, i was hoping on the touch pro but thats another 500$, i figure the 115 they want me to pay to fix wouldnt be worth it if i can get another one for the same price, it just happends to be from a different carrier
at most i can always replace the camera bit inside, camera says unable to initialize, as well as the touch screen...screen works but its not touch anymore
I receive this error when I boot into fastboot or HBoot modes. When I power on normally, it boots up fine (takes longer than usual), the slider lock screen comes on BUT the touchscreen doesn't work.
Also, this phone is flashed to Cricket (I'm not a Verizon customer) so while the phone is technically under warranty, I'm not sure Verizon will honor the warranty.
Any thoughts?
Downgrade to 1.5 if possible.
PCDPhones can probably fix it, the warranty is technically through them.
I'd go to their website and call them up. They'll have you mail your phone to them. OR find a Verizon friend that you can re-flash the phone back to Verizon, and take it into a Verizon store. They will either give that person an exchange or mail them a new phone.
If you send your phone to PCDPhones, it can be 2 weeks, but they DO honor the warranty. Possibly if you take it to Verizon as well, I'm NOT sure. I know HTC still honors this warranty, and it's done through PCDPhones. Sounds like your touch screen went bad.
You could try to downgrade if you're worried that you won't be under warranty, with http://www.androidforums.com/htc-droid-eris/ in the All Things Root area in AcidBaths' thread on his first post there, hboot and all, so that you're "covered by warranty" - to be honest I bet if it's a physical problem - which it sounds like it is - they won't care about the software anyway
ok so I got the $5.18/ month insurance from Verizon, they tried to offer a $6.99/month plan that adds a 6 month warranty to the exchange and then took it back saying you cant with the thunderbolt.
So my question is should I just tell them I lost the phone and get to keep the battery, sd card, and possibly fix the touch screen later to put it on Metro PCS? Verizon says they cover lost phones, does anyone know if I will have more trouble if my phone is lost versus broken?
Also if its broken is there anyway of getting out of the $100 deductible?
Anyone know if I have to wait a day after adding insurance or any trouble I will run into with this?
Hi everyone,
I recently began experiencing network issues on my Vibrant (would not work on 3G, only EDGE) which did not go away with any troubleshooting steps.
Yesterday, it crapped out completely and refused to connect to the network at all. No calls, no data, just a "Not Registered On Network" message. It wasn't the SIM card either.
I did a soft reset, hard reset, factory reset, and ended up flashing the latest Bionix rom (1.9?) with Voodoo and the whole deal. That still didn't work so I called T-mobile and requested they replace it under warranty.
So my questions are:
1) The phone is not only rooted, but flashed with Bionix 1.9 (JAC UV Voodoo). Will that cause problems with the warranty?
2) If yes, would flashing to a stock ROM fix that (disable Voodoo and restore from Odin)?
3) If the warranty is VOID, what will TMO do?
I asked the rep but she wasn't very helpful at all.
Thanks!
You coyld just delete everything on the phone all apk all apps and send it in all there going to so is reinstall there info when you send it back I don't think that they communicate with eachother about stuff like that if they did customer service would know more about flashing roms and actually be able to help more when something gos wrong other than a series of resets
The guy on the couch
I would flash it back to stock via odin... why take the risk they might say something. Its easy takes and takes next to no time to do.
SykesAT said:
I would flash it back to stock via odin... why take the risk they might say something. Its easy takes and takes next to no time to do.
Click to expand...
Click to collapse
That's what I'm thinking too. I'm going to do that. Does that clear root though?
@willsnews, I'll try that too. I don't want any trace of my stuff on the phone anyway.
replacement phone
ezspassov ... mind sharing the status of your replacement? my tmo samsung vibrant (18 days old) crapped out on the 12th within 24 hours of receiving the JI6 update from tmo. phone will no longer boot. got it to boot a couple of times but all the apps force close even after a user data wipe (guessing it's a hardware problem). tmo was to express ship out a replacement but today the order status was changed to BACKORDERED! did you get your phone or is it also backordered?
ezspassov said:
That's what I'm thinking too. I'm going to do that. Does that clear root though?
@willsnews, I'll try that too. I don't want any trace of my stuff on the phone anyway.
Click to expand...
Click to collapse
Yes, flashing the stock rom through odin will remove any system traces of root. On the other hand, make sure your smart and delete any evidence manually through the file manager on your internal and external sd card. For example: Don't leave a bunch of zip files lying around named "Root", "Bionix rom", etc....Be smart...
s00thsayer said:
ezspassov ... mind sharing the status of your replacement? my tmo samsung vibrant (18 days old) crapped out on the 12th within 24 hours of receiving the JI6 update from tmo. phone will no longer boot. got it to boot a couple of times but all the apps force close even after a user data wipe (guessing it's a hardware problem). tmo was to express ship out a replacement but today the order status was changed to BACKORDERED! did you get your phone or is it also backordered?
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Click to collapse
That's crazy because I am having the same issue actually. I had to order a new one.
Anyway, the loyalty rep assured me it would be easier for me to just do a warranty exchange (and assured me it would be brand new, which I doubt very much but eh whatever) instead of of sending back this one and doing a whole new order and waiting long times for my account to be credited and all this crap.... anyway I went along with it. Well I called today to get the tracking number cause she told me to and found out it was on backorder. Hoping it isn't on backorder for to long cause I want to get to enjoy my phone fully.
I asked if I could just send this phone back, they could cancel the exchange, and then place a new order (the backorder is only for exchanges they told me) that way I know for sure I am receiving a new phone cause I am still under the 14 day buyers remorse period but after a 20 minute wait, yes 20 minutes, they came back and said they couldn't place the order at all (I was going to pay with my cc).
So I said eh whatever just go ahead with the exchange in hopes that it won't be to long before they come. I know the rep told me they've been on backorder since the 13th, smh.
So..
So what if I had flashed nero beta 2 and the phones rooted and not only can I not enter clockwork recovery anymore but my phone isn't recognized on the USB ports so I can't Odin back to stock. I get the "USB device not recognized" even though I've manually installed all samsung vibrant drivers. How would I go about erasing all the data now? Any help would be great cause I'm not sure what I can do with the phone now.
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
vn1977 said:
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
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Click to collapse
My mom was able to do that. Even got a replacement from wp7 to android. Att rule is 3 replacements under warranty, you can get a different model. Not sure if its your choice or theirs however. She raised hell. I suggest you do the same. Good luck.
Well, AT&T will not replace it with something different, but they did make good with me by giving me a large credit on my account. I'm guessing this was done to make it easier for me to use one of the upgrade paths they gave me.
I emailed Motorola and they want me to send my phone in for diag work, which I can't do as I have no backup phone, so I have sent a suggestion to them on how to test for the issue so I'll see what they say.
Thank you for the suggestions!
Sent from my MB860 using XDA
My son has had replacements, (being a teenager this has been somewhat frequent), which have been a different make and model. They have only done this when the phone he had was no longer available, and they would send a "like" phone with the same features. We have never requested a different replacement however, so I do not know what the answer would be there.
---------- Post added at 04:03 PM ---------- Previous post was at 04:01 PM ----------
Android The Greek said:
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
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Click to collapse
Someone posted in the last week they got a warranty replacement and were given an Atrix 2 by AT&T, so they may very well be out of the original Atrix at their warehouses.
I may go ahead and try warranty through Motorola now... the only phone I want from AT&T at the moment is the Galaxy Note and it's a bit too high priced for me to take the upgrade option (I max out at $200!). I purchased a Sony Xperia Play on craigslist to replace it for the moment and will probably sell the Atrix if Motorola doesn't send me an Atrix 2. I find it funny that Motorola wanted me to send my phone in, which would leave me without a phone for at least 5 days... Thank you for the replies, everyone!
So I'm thinking about reverting my phone to stock by flashing a fruitcake and hopefully the "unlocked" text will go away when I do. I have just one question, let's say the "unlocked" text goes away and I'm back to stock, will ATT be able to figure out that the phone was unlocked in the first place and not replace it with a different phone? I'm trying to replace this phone with a galaxy s2 and I called ATT today and they said that they will let me trade the phone with a refurbished gs2 for free. So I what I'm trying to do is get the phone back to stock and remove the unlock text and send it to ATT and hope they don't suspect anything. Will this work?
Atrix_Owner said:
So I'm thinking about reverting my phone to stock by flashing a fruitcake and hopefully the "unlocked" text will go away when I do. I have just one question, let's say the "unlocked" text goes away and I'm back to stock, will ATT be able to figure out that the phone was unlocked in the first place and not replace it with a different phone? I'm trying to replace this phone with a galaxy s2 and I called ATT today and they said that they will let me trade the phone with a refurbished gs2 for free. So I what I'm trying to do is get the phone back to stock and remove the unlock text and send it to ATT and hope they don't suspect anything. Will this work?
Click to expand...
Click to collapse
When the phone goes back to Moto and they put it on diagnostics, which will be the first thing they will do after inspecting for water damage, physical damage, etc., they will know instantly it was unlocked. They will inspect the phone because they can use it as a refurb for someone else. To my knowledge nobody has had issues with unlocked phones and warranty replacements, exchanges, or trades. I think you will be safe enough, but even if AT&T doesn't know right away that it is unlocked, Moto definitely will.