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Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
this is the first of this problem that I've heard. My bezel is flush against the glass. Pesonally, I wouldn't live with it. I would try to exchange it. Even if that means calling AT&T directly.
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
Mine is flush... If you have a moment, please stop in at any AT&T store and see the unit(s) on the display rack mine and my two colleagues here at work have their unit's GLASS flush with Bezel... No visible nor noticable gap...
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
Mine isn't uniform all the way around. The gap at the top of my phone increases going from left to right, looking at the phone.
It's a small difference, but I do see it capturing dust in the short time I've had it, about 3 weeks.
Thanks for the quick replies. I'm a little hesitant on exchanging because there is always the risk of getting a phone with even more defects.
But at least now I know it's not normal so I don't feel bad when trying to persuade Best buy to let me exchange.
Mine seems flush. If it isnt that much of a hassle would you post a picture of the gap? Im really interested to see it lol.
NascarFastcar said:
Mine seems flush. If it isnt that much of a hassle would you post a picture of the gap? Im really interested to see it lol.
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Click to collapse
Same here on my end.
Attached are pictures of my bezel-to-glass gap. As you can see, it's collecting a lot of dust in the 3 weeks I've had it. And this is with a case too.
I'm about to head out to Best Buy. Wish me luck!
elhippo said:
Attached are pictures of my bezel-to-glass gap. As you can see, it's collecting a lot of dust in the 3 weeks I've had it. And this is with a case too.
I'm about to head out to Best Buy. Wish me luck!
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Click to collapse
Good luck!!!
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
elhippo said:
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
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Click to collapse
Seeing as you're within your 30 day return policy, why don't you just return it then rebuy it? bit of a pain in the ass but might be worth it if it bothers you enough.
Sent from my ATT GS2
avengeryarr said:
Seeing as you're within your 30 day return policy, why don't you just return it then rebuy it? bit of a pain in the ass but might be worth it if it bothers you enough.
Sent from my ATT GS2
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if it bothers him he just said it's collecting dust
Check in the i9100 threads for this issue and see if they found HOW TO RETURN IT. I know I read the same issues in there a long time ago.
Sent From My KICKASS CM7 AT&T SGS2
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
One of my many Infuses had this. It was horrific. The AT&T manager gave me hell and claimed he couldn't see it but I pressed and he eventually caved and exchanged it for me.
Hell take it right to samsung, I would bring it right to them if no one else gives a replacement.
There are several issues. The one most people notice is that by design there is a 1 mm gap between the screen and the bezel. This was designed this way as with many phones because the screen expands and contracts in the heat, so there has to be a little play for it to move. It's normal. Some phones it's more noticeable, and the material they use seems to collect dust a bit more than other phones. I have 2 SGSII ATT versions and 1 SGSII International and all 3 seem to be dust magnets above the earpiece and on the left and right sides in the 1mm gap.
This is completely normal though. If you want a phone without a bezel, get an iPhone, hehe
elhippo said:
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
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Click to collapse
Sorry to hear that mate
Mines is exact same way...I've noticed the dust build up and I tried to deal with it thinking it was a flaw on all the devices...now u got me peekin out of it every few mins
Sent from my SAMSUNG-SGH-I777 using XDA App
Don't use that as an excuse.. If they wont take it back Samsung will.. Just call the Samsung 800 number and get a RMA - explain there is a problem in the case integrity, If they say NO, then you have a free shot when it does screw up for any reason. Just make themPUT IT IN WRITING in an email and explain why they are denying the RMA. Once in writing, you have them by the ... if anything does happen to the display at all..
MakAttak said:
Don't use that as an excuse.. If they wont take it back Samsung will.. Just call the Samsung 800 number and get a RMA - explain there is a problem in the case integrity, If they say NO, then you have a free shot when it does screw up for any reason. Just make themPUT IT IN WRITING in an email and explain why they are denying the RMA. Once in writing, you have them by the ... if anything does happen to the display at all..
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Hehe so aggressive... its such a small issue and they all have the issue, some people just exaggerate the seriousness.
Sent from my SAMSUNG-SGH-I777 using xda premium
Ok here is the issue. Ive had my Evo 3d Since release, yes its rooted and all the good stuff. But recently i started getting issues with everything from the lock screen ring not responding always to even ghosting of the touch screen. Basically things being selected when im not even touching it. Or when I try to text it wont always select the letters I chose or even numbers when trying to dial a number. I can reset it and it works some but then fails again. From my looking online this is a Touch screen and digitizer issue most likely. Anyone ever have any issues like this or hear of them? Im thinking of just buying a touchscreen and digitizer assembly and replacing it as I would prefer to keep my root (im rooted Via Revolution with 1.40)
Any tips or thoughts would be greatly appreciated. Thanks!! Also any suggestions on where the best place to get the parts for it would be?
constevens said:
Ok here is the issue. Ive had my Evo 3d Since release, yes its rooted and all the good stuff. But recently i started getting issues with everything from the lock screen ring not responding always to even ghosting of the touch screen. Basically things being selected when im not even touching it. Or when I try to text it wont always select the letters I chose or even numbers when trying to dial a number. I can reset it and it works some but then fails again. From my looking online this is a Touch screen and digitizer issue most likely. Anyone ever have any issues like this or hear of them? Im thinking of just buying a touchscreen and digitizer assembly and replacing it as I would prefer to keep my root (im rooted Via Revolution with 1.40)
Any tips or thoughts would be greatly appreciated. Thanks!! Also any suggestions on where the best place to get the parts for it would be?
Click to expand...
Click to collapse
Hi there, sorry to hear about your issue. I think the appropriate action will be dependent on your level of confidence and technical expertise. You can get the glass with the digitizer film for fairly cheap, but the removal and installation is tricky because it is stuck on via adhesive. If you think you can do that, Amazon, Ebay, or I can sell you one for a fair price. The other option is to get the glass, digitizer, LCD, and housing in one piece, you just swap your motherboard into it, and the part of the housing from your phone that has the serial numbers and what not on it. That would run you about 50 on Ebay. Maybe less, maybe slightly more. It is the far easier option technically speaking.
I had a digitizer problem on my EvO 3D and the Sprint store replaced it at the store for free.
But, after the change, Although the digitizer was better it too had the same problem in a smaller area of the screen.
So, it could be the screen and I happen to get two bad screens or it could be a problem with the phone itself.
Download from the market
Draw- Its great for seeing screen problems
Touch Test- It will show you where on the screen that has problem with multiple touch issues.
Thanks for the replies. I think I will get the glass, digitizer, LCD, and housing in one piece. I have plenty of skill as I work with small electronics and stuff like this for a living. BUT It just makes sense to replace them in one shot JUST IN CASE its the screen or the digitizer...
Sad Panda do you sell the glass, digitizer, LCD, and housing in one piece?
Or if anyone has a link to one from a reputable seller id be interested. Thanks!!!
Its the screen.I'm having the same issue right now.Took it to Sprint they didn't have any screens so they sent me a new phone..
constevens said:
Thanks for the replies. I think I will get the glass, digitizer, LCD, and housing in one piece. I have plenty of skill as I work with small electronics and stuff like this for a living. BUT It just makes sense to replace them in one shot JUST IN CASE its the screen or the digitizer...
Sad Panda do you sell the glass, digitizer, LCD, and housing in one piece?
Or if anyone has a link to one from a reputable seller id be interested. Thanks!!!
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Click to collapse
Unfortunately I don't. There is a guy I bought from that was pleasant to deal with on Ebay. If you are looking for a referral from one of us, which I can understand I will get in touch with him for you. The great thing about the option you chose is you can make all the visible parts of your phone look brand new again. I got one from him at auction for 49, I have even seen them cheaper. Ebay is a good place where you can deal with an American rather than worry about international shipping. Let me know if you want the referral.
Lol I also suggest cleaning the screen. Especially if you have a case thapt overlaps a bit. Whenever I've had a similar issue this was it.
Sent from my PG8610000 using xda premium
Sad Panda said:
Unfortunately I don't. There is a guy I bought from that was pleasant to deal with on Ebay. If you are looking for a referral from one of us, which I can understand I will get in touch with him for you. The great thing about the option you chose is you can make all the visible parts of your phone look brand new again. I got one from him at auction for 49, I have even seen them cheaper. Ebay is a good place where you can deal with an American rather than worry about international shipping. Let me know if you want the referral.
Click to expand...
Click to collapse
Yes i am looking for a referral from someone. if you could get in touch with him for me that would be awesome!!
Really have to get this thing fixed Asap. i pretty well live on it and its driving me absolutely mad...
Thanks a ton Sad Panda!!
bmtdan said:
Lol I also suggest cleaning the screen. Especially if you have a case thapt overlaps a bit. Whenever I've had a similar issue this was it.
Sent from my PG8610000 using xda premium
Click to expand...
Click to collapse
First thing I did was clean it. Still no good. Hell I can just sit it on the counter and watch it start doing its own thing. Or if I text it starts going berserk same with selecting phone numbers. Its got its own mind sometimes. Everything says its the screen assembly.
I had the same problem and the sprint tech replaced the digitizer/screen. It did not fix the problem. They replaced my phone on the spot with a gol' darned 1.50 version.
Rob the plumber said:
I had the same problem and the sprint tech replaced the digitizer/screen. It did not fix the problem. They replaced my phone on the spot with a gol' darned 1.50 version.
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Click to collapse
Sounds fishy. I suppose it is conceivable that you got unlucky and the port that connects the digitizer to the motherboard went bad, or maybe even something physically wrong in the bios region, but it does make you wonder if the tech only said he changed the screen and digitizer. Did you get that vibe rob?
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
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I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
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Click to collapse
I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
Click to expand...
Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
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Click to collapse
Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
Click to expand...
Click to collapse
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
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Click to collapse
I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
So I managed to shatter the glass on my rezound....go me. I was wondering if anybody here has replaced the screen on the rezound and how hard it is to do. I didn't find a lot of rezound tear down info out there. I do a lot of laptop work and it seems like simular construction techniques. the only thing that has me a bit concerned is the whole adhesive issue. Using a heat gun to get the old screen off and I guess the new one will either adhere to the old adhesive or I need to find a source??
Anyway they appear to be 50 dollars for the part versus 100-150 to send the phone off to have someone else do it. Any thoughts???
While I haven't done the rezound yet, I have done a few others, the most recent being a Droid X. I ordered the 'official' advesive on the first phone screen repair I did but never again. It was hard to deal with...if you don't get it right perfectly the first time... you're done. I went with a 3M double sided foam tape after that and was SO much easir to deal with. Never had a screen pop off and anything like that. My wife is still using that phone as we speak.
Next biggest thing to watch out for is tearing those damn thin cables.... they tear so easy...seriously, do not use any sort of tension on those cables. One little tear could out your camera, or soft keys... or even portions of your digitizer. Such a pain in the ass.
Take care while dis & re assemb ling it, you should be fine. It's a lot more delicate than a laptop, so be careful.
I have never replaced the screen on my Rezound, but I have done a few other phones. My wife dropped her Dinc and broke the screen, then the digitizer went out on my OG DROID. If the Rezound is built like the Dinc then you will be golden. Took only about 20 minutes. But as stated above you MUST be very careful when disassembling the phone. The micro ribbons are a little forgiving but are pretty delicate.
Good luck though and let us know how it works out for you.
Sent from my ADR6425LVW using xda premium
Well I opted to get it replaced mainly because I found a local place that could do it and had the part in stock. However the one they installed has clear buttons instead of red, which I like more but I think its best to stay with the way it is suppose to look. Also there is a small black line that they think might be a smug. They are looking for a screen with the factory red buttons. The question I have is I noticed this digitizer registers 4 points and I thought the rezound did 5 can someone verify how many points of touch its suppose to recognize?
kappen said:
Well I opted to get it replaced mainly because I found a local place that could do it and had the part in stock. However the one they installed has clear buttons instead of red, which I like more but I think its best to stay with the way it is suppose to look. Also there is a small black line that they think might be a smug. They are looking for a screen with the factory red buttons. The question I have is I noticed this digitizer registers 4 points and I thought the rezound did 5 can someone verify how many points of touch its suppose to recognize?
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Click to collapse
My rezound i got from verizon refurb only has 4 input.
my rezound has always only had 4 points
Thanks for the replies.
Curious how everyone else's phones have been holding up so far. The back of my phone is covered in little specks, which appear to be from pitting and minor surface scratches. It's very disappointing since I've had my phone permanently in a case since I've had it. I'm wondering if the metal is just so soft that little vibrations while in the case is causing marks.
I'm hoping there's a way I can get them out but seeing as it has a brushed finish, I don't see it being all that easy.
That's indeed pretty surprising (marks with a case on). I would think the only way this would be possible, is if there was some grit or sand between the case and the device. If this were in fact true, I can see it rubbing on the finish over time (as others here have also mentioned). Even so, the scratches would probably just be in isolated areas, not for the back to be covered in scratches, unless there was grit captured everywhere inside the case. Which is very unlikely, as you would have noticed that.
The other possibility is scratches from a hard plastic case (you haven't mentioned what kind you have). Again, this is something that some folks on here have observed. But folks have mentioned scratches in a few isolated locations (like the edges) not covering the back.
I have had a cheap soft TPU case on my M8 for a month and a half, and not a single visible scratch on the back, that I can find.
The dirt/sand certainly makes sense. But I've repeatedly taken out the case and cleaned it, and it appears like I'm getting more of these. The case, is a soft tpu clear case.
Further, I only rarely use this case once a day for an hour when I go to the gym. The rest of the time my phone sits in my leather pouch, which I KNOW there's no way that's scratching it.
It certainly shouldn't be getting marked up like this from such careful use. I'll try to post pics later.
Sorry for the linked images. You can download them to see full size. It's very difficult to capture up close. But you can see the specks all ordier the phone.
Sent from my HTC One_M8 using XDA Free mobile app
Anyone? I'm wondering if there's a defect in my casing and if I should ask for a new one or not. Combined with my letters falling out my resale value is definitely going to hurt by this.
Sent from my HTC One_M8 using XDA Free mobile app
Haven's seen anyone else complain about this. Its especially weird, since you have a case on the phone. I can only guess the finish is delaminating or falling off, regardless if any external wear/contact is present or not.
I'd say its a warranty issue, between this and the letters coming off. But you won't get a new one. AT&T's policy is that you get a refurb after 14 days of purchase. And I've heard mixed reports on the refurbs (on past devices). Some are indistinguishable from new; while others are beat up, or may even have some hardware issues that weren't fixed properly.
A refurb is exactly what I'm afraid of. I don't want to trade in a phone with cosmetic issues for one with potentially worse issues. Any way of getting them to send a new one? AT&T has been nothing short of great for me in the past but Idk about getting a new phone replacement.
Sent from my HTC One_M8 using XDA Free mobile app
cgibsong002 said:
Any way of getting them to send a new one? AT&T has been nothing short of great for me in the past but Idk about getting a new phone replacement.
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Click to collapse
Its not in their policy. But you can always ask . . . than complain, kick and scream, etc.
Its also not in their policy to let folks switch to another brand/model. But I've seen that happen when folks complain enough. Highlight how long you've been a customer, if you have multiple lines, etc. Not sure if they have ever sent out brand new phones for warranty claims. But it sure doesn't hurt to try.
Just thought I'd add, I'm having the exact same issue with the Google Play Edition in a clear TPU case too! Were you using a Spigen case by any chance?
evandunkel said:
Just thought I'd add, I'm having the exact same issue with the Google Play Edition in a clear TPU case too! Were you using a Spigen case by any chance?
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Click to collapse
Wow, strange, mine too, exact same case. I took the case off the other day to clean it, it was looking nasty, and sure enough there was like some kind of grit in there. I bet that's what's doing it. Of course that's the least of my worries, it fell out of my pocket and I ran this thing over with my tractor, and crushed the side so far that I had to pry out the volume buttons, they were stuck, lol, had tire marks across the screen even. This thing is a tough phone!
hack14u said:
Wow, strange, mine too, exact same case. I took the case off the other day to clean it, it was looking nasty, and sure enough there was like some kind of grit in there. I bet that's what's doing it. Of course that's the least of my worries, it fell out of my pocket and I ran this thing over with my tractor, and crushed the side so far that I had to pry out the volume buttons, they were stuck, lol, had tire marks across the screen even. This thing is a tough phone!
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Haha, very nice. Good to hear it'll survive a tractor lol. I feel like I should leave a review on that case. It seems to be flawed if it's allowing grit in. I'd consider my use quite typical, not near any sand or dirt. I'm pretty sure that lost me $100 in resellability.