Anyone having problems getting HTC Sync to work? I have it installed and can only get the phone to find the PC sporatically.
Windows 7 64 bit
Evo 3D
HTC Sync 3.0.5557 (for Flyer as recommended by HTC rep)
I've had a lot of problems with Sync. Try unplugging the phone from the PC, reboot, then plug the phone back in after the reboot is finished.
HTC Sync crashes my Outlook Profile after it runs. Previous versions have also created duplicate entries to both my contacts and calendar events. I'm using Win 7 Ultimate 64 bit and Office 2010 Pro 32 bit. I spent 2 hours on the phone today trying to resolve the problem. HTC support sent me to MS India who then sent me to MS USA who wanted $49 to "fix" the problem.
Same old drill - fixed it myself, but I'm sure that if I do another Sync it'll screw up Outlook again. I'm also pretty confident they don't know how to fix it.
Let's see ... how much for the phone? How much for the PC? How much for Office? Oh. you only want another $49 to make it work? What a bargain!
No wonder people buy Apples.
Please wait while we find an agent to assist you... You have been connected to Ryan B.Ryan B: Hi Gary, thank you for contacting HTC Support, I’m looking in to your query now.
Ryan B: does the computer crash while the phone is connected to the pc or does it just crash randomly
Gary Johnson: No. The computer does not crash, only the Outlook application.
Gary Johnson: After Syncing the phone with the Outlook 2010 calendar, any attempt to open the Outlook calendar crashes Outlook.
Ryan B: ok thats very confusing
Ryan B: how long has this happend for
Gary Johnson: I cannot understand what you think is confusing, there are multiple reports of Sync problems similar to mine on the internet. Using Sync to Outlook has frequently caused multiple duplications of contacts and calendar events and in my case it must be corrupting the Outlook data files so that Outlook can no longer open the requested data. What do you not understand?
Gary Johnson: I have been trying to resolve this issue for about a year now with both the EVO 4G and now the EVO 3D.
Ryan B: ok have you deleted the software and reinstalled it at all
Gary Johnson: Which software are you reffering to?
Ryan B: htc sync
Gary Johnson: Yes, I have tried to get this working by installing and reinstalling several versions of Sync. The same issues keep reoccurring.
Ryan B: which version of windows are you using
Gary Johnson: Window 7 Ultimate 64 bit.
Gary Johnson: All updates current.
Ryan B: ok i see you are from the united states and you have come throught to the english live chat
Ryan B: this may be a common issue with the american team
Ryan B: we dont support the EVO phones as we dont sell them here
Gary Johnson: You manufacture the phone and the Sync software, what are you trying to say?
Gary Johnson: Who does?
Ryan B: our american team supports USA devices. on the HTC website it will give you the option to select your country if you select america it will give you there contact details
Gary Johnson: OK
Ryan B: sorry i couldnt help anymore
Related
Hello
I'm hoping someone might be able to help with a problem we have encountered. We would like to allow some of our XDA users to access their Exchange email accounts via the webmail interface using Pocket Internet Explorer. This all works OK but there is a slight security issue with Pocket IE on the XDA caching network credentials.
The first time the user accesses the webmail site they are asked for the username, password and domain details as we would expect. Once authenticated they get to the mailbox login and from here can access their account. No problem here.
All subsequent logins however go straight to the mailbox so the XDA seems to be caching the network credentials. The only way we have found so far to clear the "cache" is to reset the XDA. I was wondering if anyone could suggest any other way.
O2 say this is a known "feature / issue" and the solution is to upgrade our Exchange server from 5.5 to 2000.
Thanks in advance for any help.
Microsoft
The problem you are experiencing here is an issue with Pocket IE. This part of the PocketPC 2002 operating system, and it pretty much unmodified by O2 / T-Mobile etc. You will find the same problem if you use an iPAQ, Casiopea etc, so it's not something that can be specifically fixed by O" - that's really up to microsoft.
I initially contacted Microsoft Tech Support and was told that they didn't support Pocket PC and I should contact the supplier of the PDA (ie O2).
I'll try Microsoft again but in the meantime I'd be grateful for any other suggestions.
Reading other posts on the site it looks as if it might not be possible to update the version of Pocket PC on the XDA anyway.
Thanks very much for your help.
hey guys from prophet forum!
had started this service out to TYTN users and figured i should spread the news around to some of the other boards. if you guys are looking for push email, please get in touch here's what i posted in the tytn forum:
I'm now offering exchange mailboxes to users (subscription based service). right now i see two, one by austindkelly in the wizard forum (he's disappeared for over a month and looks like he doens't offer his service any more) and one by denial in the kaiser section ($5/month). I thought I'd offer up a similar service starting with the hermes group (cheaper of course) with a few extra tidbits of joy...
- supports iphone exchange services, saves a heck of money over apple's mobileme service!
- outlook web access (with the advanced interface)
- 1gb quota
- both SSL as well as standard port options
- *IMAP access* - you don't even need outlook, syncs flawlessly with your phone.
- *MAPI* outlook access - hook up your outlook on your PC to sync with my service which in turn syncs with your phone. no plugging in ever needed!
- alias included (get your own email)
- changing your password through outlook web access (one-way non-reversible encryption).
I figured it's a bit of an overkill having my own exchange server that's serving a single account (i.e. mine). so why not open it up!
Price is $10 for 3 months, $19 for 6 months.
Please PM me if you're interested... I'll probably set up your account within 12 hours (probably less).
And yes, will give you unused credit money back etc etc if you're unsatisfied for whatever reason. I'm really not in this for the money, it's more to utilize something I spent hours building up, plus to cover the costs of my internet / server hardware.
And, as usual, if you need any files hosted for xda-developers just let me know, i'm already hosting over 40 ROM images and serving 5-6gb/day in ROMs from the wiki!
cheers!
free accounts:
will provide 10 rotating free accounts at any given time for test purposes, will base it off of usage. so if you use the free account, i'll keep it up indefinitely, if not then account will be removed after 14 days and given to the next person in line.
Free accounts have 50mb storage, and have no alias, and no MAPI access...
Depending on utilization I may increase this 10 free account limit.
two account requests from a couple of hours ago have been set up - please check your PMs
few people are asking about synching from multiple sources...
from my understanding i can only give you one alias for your accounts, which means you can't select your "from." however you're free to forward as many accounts as you wish to the account i create for you, but you can only send from one "alias."
another multi-synching thing people are asking is whether you can sync calendar with your desktop and email with my service. sure!! its best that way in fact - that's what i do. i have my outlook on my desktop which has my calendar, contacts, and only sync my email via push on exchange to my server... you can even take this a step further and set up IMAP access so what you see in your email client is the same as what you'll see in your pocket outlook... if you delete from your desktop, whoosh it disappears from your PDA too
this is stupid,why you people just sign up in gmail.com and start using all of the above,even better for free???
zeroed said:
this is stupid,why you people just sign up in gmail.com and start using all of the above,even better for free???
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everyone please say hello to the latest clueless forum newbie.
chamelion said:
everyone please say hello to the latest clueless forum newbie.
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Click to collapse
JAJAJAJAJAJA!!
MAPI (i.e. desktop outlook) access is now enabled
still plenty of resources to use up so drop me a line if interested!
Hi chameleon. I have sent you a PM - I am keen to give this a try. I have read through the thread in Hermes section. Glad you have MAPI sorted now.
Clearly Zeroed doesn't understand the power of Exchange Server!
I read that you are using Exchange Server 2003. Do I presume you have it patched with SP2?
Thanks for providing this service. I will comment here how it works out for me as a Prophet user.
Richard
Richard Fantom said:
Hi chameleon. I have sent you a PM - I am keen to give this a try. I have read through the thread in Hermes section. Glad you have MAPI sorted now.
Clearly Zeroed doesn't understand the power of Exchange Server!
I read that you are using Exchange Server 2003. Do I presume you have it patched with SP2?
Thanks for providing this service. I will comment here how it works out for me as a Prophet user.
Richard
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hey richard!
account set up check your PM. yep, using ES2003 with SP2.
quick note: MAPI will be a subscriber-only feature, but i'd be glad to enable it for the test users (PM me) for testing purposes.
cheers!
going to take the server down for about 15-20 minutes this afternoon for a quick reboot and offline backup. planning for 3:00pm GMT. please be patient, hopefully it should be done much much faster!
Hi friend,
Any chance you would be upgradin ExServer 2007 in the near future?Would like to try that out...
hi there,
won't be upgrading to exserver 2007 unfortunately; my hardware doesn't support it
quick question - has anyone here managed to get this to work with outlook '07? if i recall someone had, but someone pointed out that they get an error message saying that this version of outlook has been blocked by the administrator, which just isn't true
updates: outlook '07 started working - user discovered you just need to enable cached exchange mode.
i also have a couple of trial accounts left for those i turned down last week if you're still interested, shoot me a PM
Quick update regarding update in the server!
I know I've had some VERY avoidable downtimes this past few months. Because this is running on a laptop it has been unplugged from the power / ethernet while its been moved.
however good news! I've just purchased a replacement - a nice server
Specs - dual core AMD 5600+ with 2 gb RAM, 820gb storage (for those attachments ).
i'll do the switchover soon as i get the machine, should hopefully take 10-15 minutes as i just need to image the drive across.
once i get the machine i'll push up the trial accounts to 15 or 20 so if you're interested i'll post here when the migration is done and you can drop me a note
cheers!
been getting a few PMs recently about whether i still offer this (maybe its the iphone crowd finding a cheaper alternative to apple's crazy crap service!).
yes i do and i think users can attest to the fact that since the upgrade to the new server been up and running at 100% since june!
drop me a PM if any of you need service. and yes, it is compatible with the iphone - i use it on my iphone too.
quick note - yes there was a 3 hour outage between 5am and 8ish am on saturday; sorry about that. seems my ISP went down, given how short the outage was and how this was the first one in god knows how long i didn't bother spending 1/2 an hour on the phone with them figuring out what the issue was will chase it up if it happens again though!
can someone who has successfully set up outlook 07 with my service PM me with the settings they've used? i need to get some instructions on my site on how to do it, and i don't use exchange 07 myself...
thanks!
UPDATE Now offering Exchange 2010 accounts - fully compatible with latest outlook, html email etc!
Information and registration at https://exchange.etbox.info
My upgrade from a Touch HD was overdue from Orange and went for the WP7 Mozart.
I know this platform is new but cannot live with the shortcomings - will wait until obvious issues are addressed.
Good
Very well made.
Speed of O/S.
Camera far better than Touch HD.
Zune works well.
External speaker.
Not so good
Felt very "slippy in my hands" can see this being dropped !
Syncing contacts from Outlook 2002 first time is a nightmare.
Signing up a Hotmail account and Windows Live which I did not want to do but had to - to achieve the sync.
The sync was messy as it imported email accounts as a seperate entry.
Cannot import my Calender unless I buy a more recent version of Outlook and load Outlook Connector.
Cannot use a customised ringtone or alarm alert.
Text messages are displayed in a small box - cannot make larger.
To phone a recent contact takes a few presses.
No way to increase storage - 30 mp3 downloade from PC and only 5gb left.
Cannot use my TomTom.
Cannot record calls.
Cannot import my text messages.
Cannot Bluetooth anything to another device.
I was told by Orange that the Desire HD will come in November - so will give this a go.
Sorry to be so negative but I will wait a bit longer for WP7.
r
Andrew
Wait- your still using Office 2002?
Ah
I use Microsoft Office 2010 Home and Student which does not have Outlook.
I had an old copy of 2002 Outlook which I have used for contacts and calender for a while now which syncs with WMDC on Win 7.
r
Andrew
First it is WP7 not WM7. Anyway the not so good are not a deal breaker for me. I'm gonna get it still. After being through Android, i don't think i wanna use it again.
Last line duly edited
I just upgraded to the Mozart from the HD as well. Seriously thinking that I will send it back too and wait for the Desire HD on Orange.
While for myself I didn't find a number of the faults the OP had such as slippery, syncing, calling recent contacts...
It is fast and has some nice features but things like lack of copy/paste, file explorer etc are too big failings not to have for my use.
I also don't like the over reliance on Zune and hotmail. The keyboard is slow compared to the regular HTC keyboard if you type a lot with mixed letters/numbers and shift accessed characters.
Also the 8GB of storage is misleading - you really only have about 6GB of usable storage which is very limiting.
Will struggle through the rest of my trial period and see how I get on...
i belive you only have 6gb because it allocates space for thing like game and apps, you can change this in zune in the phone options
*when i say zune i mean the software on you computer
Surely feels like you I will drop the device any time now!
However I sync my hotmail and my work email via exchange so no need for direct outlook sync. But seriously, you are trying to sync it with an 8 year old program no wonder you get issues. Actually, I am surprised it even works at all.
I've got a WM6.5 device and I want to transfer all the contacts to my Mozart. They're already synced to Microsoft's My Phone service (http://myphone.microsoft.com/), but I can't see a way of getting the Mozart to sync them back into the new device. I'm amazed if it really can't sync to My Phone, just seems another step backwards for WP7. I've searched the forums, I'm surprised more people aren't complaining about this so perhaps I've done something wrong!
Otherwise, what's the best way of getting my phone contacts from WM6.5 onto WP7?
Thanks
AFAIK , My Phone - like Mesh - was a bit of a trial-run service that never really got going - partly becuase almost everything it offered was already available on their other services.
the short answer is : no, i don't think there's any way to get the data from there onto your WP7 device
it used to run on WM6.x as a separate application - and it wasn't a true mail system as we understand them today. It was more of an app that pushed data files onto a storage area.
MS expect you to use the the Live suite or similar these days for this sort of thing.
OK cheers. There does seem to be support in WP7 for some of the extended functionality from My Phone, such as Where Is My Phone etc.., just none of the syncing to it.
I hate how WP7 seems to assume that my phone contacts will be the same set of people as my Facebook or Windows Live contacts. I have allsorts of numbers in my phone for breakdown services, taxis, pizza etc and I don't want to have to add them to my Live contacts in order to get them on my phone. It's nonsense. I just want to copy the phone contacts from one device to the other. Unbelievable that I cannot.
what you would need to do is sync your contacts etc from your Wm6.5 phone to hotmail (either on the phone or via outlook which would probably be easier), then sync the WM7 device to the same acocunt.
it's SOOO annoying! i used the myphone backup service every day on my WinMo6... i have 1000's of texts on there, i'd really like to restore them on my my new WM7, but can't! i'm really struggling to get even get a 3rd party app... Boo to m$ for not making the new OS backwards compatible
How do I keep my X310E Cathulla'd Titan from checking for site certificate errors. I get this error when connecting my phone to my employer's MS Exchange mail server.
Dreaded certificate errors during email syncing.
Mercurybird said:
How do I keep my X310E Cathulla'd Titan from checking for site certificate errors. I get this error when connecting my phone to my employer's MS Exchange mail server.
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BUMP: Everyone here should already know that as a general rule, almost no Windows Phone 7+ works with corporate servers. There are some here and there. This is amazing when you consider that all Windows Phones are completely compatible with Microsoft's server software out there. Everything we need is in the phone already. The problem is, unlike Android and IPhone, Windows Phones check for certificate errors, and if found, will terminate the email sync update. In the picture I uploaded with this message you can see the errors in the certificate from my employer's corporate email certificate. I can log into the Outlook server with my phone. I just can't sync mail, contacts, etc.. The IT department at work is worthless and remote- or should I say aloof? The Director of the IT Department at another medical center, in another city offered to help. He has approved me for phone syncing. I can now get my mail on my IPod Touch- go figure. The Titan does one of two things: Give me the certificate error and terminates the sync, or it will tell me to enter the correct information for my email server and hit enter. The password is always highlighted. I know that the information for the server is correct. I changed the email password to my account and the phone still does the same thing, over, and over, and over.. Hmmmm...
I have read a bazillion threads and tried almost that many things to get past this. I've done all those things and more. I have been combing through my Titan's registry looking for that needle in a haystack. The needle being how to turn off certificate error checking. I think I have inspected nearly everything in the registry at least once. I'm just not finding what I'm looking for. I thought it might be a function of one of the certificates. I'm in the process of exporting all of the Microsoft certificates to check for any obvious line about error checking. I think if it is in the registry it must be coded in.
Does anyone here know of any ideas, or clues, as to how to do what I'm trying to do? Could a simple app be written that would intercept the error check? If there is any place that can answer this question it would be here in these forums. There must be tens of thousands, or millions of frustrated Windows Phone owners out there. The person that could solve this frustrating issue would be the darling of Windows Phone users all over the world. Microsoft has known about this issue for years and has done nothing to remedy it. Their typical answer for it is to jump through some hoops from hell.
Please everyone circulate this through your own circles of influence, power, and daring. As in the first custom ROM for the Titan, I would pony up some money to get a prize purse going for the first person to pull this off. I'm almost sure that it would have to be on a fully unlocked phone. All the more valuable would be to make it work on a stock phone. I would just imagine that it this reward purse idea got out world wide, the response would be overwhelming.
So excuse me for bumping my thread- even if I didn't do it right. We've got to move this issue forward ourselves. Microsoft is NOT INTERESTED in doing it. The higher we can raise this issue, the more likely it is to succeed.
EDIT: I have since learned that S/MIME is also a crucial aspect of corporate email syncing. I don't know a lot about this stuff, or how it may come to play in the email syncing nightmare. I do know, however, that Windows Phone 6.X had S/Mime in it, but all models above that Microsoft left it out. I suppose, like the error checking issue, Microsoft will make no move to correct this.
EDIT2: I wonder if certificate checking is in the software, or if it is burned into a rom chip of some kind. If it is software, then the farther I can get away from a Windows based ROM the better my chances are of overcoming this. So as custom ROMs go, what ROM weighs in as the least like Windows? Is my idea on the right track?