My EVO has to go back - HTC EVO 3D

Just wanted to make everyone aware of the sleep issue with the EVO 3d , even after the ota the phone fails to sleep at all, spent an hour on the phone with HTC and they said it was a software issue and needs to be replaced, if ur your phone is saying the same up and awake time in the battery menu take it back, apparently they said the phone needs 2 mins to go into sleep, and if thise numbers havent changed after that you have faulty software
Sent from my PG86100 using Tapatalk

Up Time: 69:27
Awake: 30:17
Looks good.
Glad they are recognizing it as a h/w issue and letting you get another one. Hopefully your next one is like mine.

That's interesting. I have this problem on my EVO 3D, but I am pretty sure I didn't before. I started noticing it yesterday morning after I woke up.
I think I'll try a hard reset, but if that doesn't fix it, then I'll go ask for an replacement.

Well?
Up time 163.35
Awake time 89.09
Good or bad?

Up Time: 19:46:26
Awake Time: 11:21:59
Good/Bad?

This is happening to me too after I took the OTA, my phone died in about 6-7 hours yesterday, steady decline on the battery graph. I thought it seemed fine before the OTA tho. I should take it back?

I believe mine was fine too until the ota, i cant 100% confirm it though, to check this out go into menu>settings>about phone>battery make sure the up time and awake time arent the same ive tried hard reseting with no success and also have tried killing all tasks, call htc about this issue, or just try to take it back
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I got
Up time 19:25:15
Awake Time 15:49:22
good or bad .

nhutpham said:
This is happening to me too after I took the OTA, my phone died in about 6-7 hours yesterday, steady decline on the battery graph. I thought it seemed fine before the OTA tho. I should take it back?
Click to expand...
Click to collapse
Nevermind, I just tested it and it seems to be sleeping fine now. It was just not sleeping while on the charger, but sleeps fine off. I think my issues yesterday might be battery calibration issues, will test out today to see if that is the case.

cody_cummins said:
Just wanted to make everyone aware of the sleep issue with the EVO 3d , even after the ota the phone fails to sleep at all, spent an hour on the phone with HTC and they said it was a software issue and needs to be replaced, if ur your phone is saying the same up and awake time in the battery menu take it back, apparently they said the phone needs 2 mins to go into sleep, and if thise numbers havent changed after that you have faulty hardware
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Thats too bad about your cell.. bad hardware or bad run etc.. at least its not a wide spread or close problem. The 10 I have seen since release sleep well with great battery life.. still jelous..just waiting for root before i get mine

Even with this phone not sleeping i still get like 8 hours out of it with moderate use, so i can only imagine how good its gonna be when i get one that actually sleeps
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I'm getting 22:00 and 8:00
Sent from my PG86100 using XDA Premium App

After OTA.
UP:5
SLEEP:1

Is this confirned? My up time is 1:09:00 and my awake time is 1:08:00. I took the ota and don't want to head over to sprint for no reason.
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Its only if the numbers are the same, i called in this morning and they tried to troubleshoot it but nothing worked, just told me to return it just to be safe id keep an eye on it to make sure it is sleeping
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I think it's just a software bug. Should be fixed in an OTA by HTC. I have it too but my battery isn't affected so I'm not worried about it and neither should anybody else. Unless your battery is being affected.

Not to be a smart Ass, but how would I know if battery is effected?
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I have not applied the OTA and my phone sleeps...

tushy88 said:
Not to be a smart Ass, but how would I know if battery is effected?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Basically if your battery doesn't last very long. Its just like keeping your screen on all the time.

Yeah, I feel like this should be software related since I'm pretty sure it wasn't happening on my phone before.

Related

Issues after OTA

well i know i read somewhere the phone tends to be slow to wake up, has anyone encountered other issues, mine just feels sluggish everytime i wake it up, it takes longer than it used to and once it does it takes it a second or two to become snappy, didnt happen like this before the OTA.
oh don't tell me that. my phone is flashing the update as I was reading this...
Lol I knew there was a reason not to take the ota I told myself to wait until the xda community had a look at it
Sent from my MB855 using xda premium
Weird. I flashed Juggs update and haven't experienced that issue.
Does changing the battery to performance making any difference?
So far, no silent calls, so that's great! The phone seems pretty solid now. But I' still probably going to trade it for a Epic 4G Touch
I do find it a little slower when unlocking but other than that the OTA update addressed every problem I had.
My phone is now extremely sluggish when waking up after the update.
Sent from my MB855 using Tapatalk
I too have noticed the phone is a little slower at first but I can live with that. My biggest problem since the update is my battery life seems to have deteriorated. When I look to see battery usage now phone idle is always over 50%. I've tweaked everything I know to tweak and it won't improve. The battery life was what I loved the most about this phone and since the update it's definitely not as good as before.
Dont know if this is due to the OTA update but I have had my phone "turn off" twice. I went to use it and the phone wouldnt turn back on. I held the porwe button nothing pushed it many times... Nothing. So i thought the battery must been dead and plugged in and said it had 60% power and then i was able to power back on. And then it did it all again when i had 90% power. Weird. Either way im going to be taking it back to BB and getting a new one.
Harry_Spade said:
well i know i read somewhere the phone tends to be slow to wake up, has anyone encountered other issues, mine just feels sluggish everytime i wake it up, it takes longer than it used to and once it does it takes it a second or two to become snappy, didnt happen like this before the OTA.
Click to expand...
Click to collapse
Yes i also have slow on wake and still silent call issues. I exchanged the phone 2 days ago, did the update in the store and my 3rd call had the silent bug. I hope there is a fix because i really do like this phone. Only 3 days left before my 30 days. Decisions decisions...
I'm getting silent calls still even after the update
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EVO 3D will not power up

Any ideas?
I was in TWRP at the main menu, instead of clicking power off, I pulled the battery to replace the sd card with another. Now it will not power up, when I plug it in..no red light?
Thanks in advance...Jim
rollrsk8ter said:
Any ideas?
I was in TWRP at the main menu, instead of clicking power off, I pulled the battery to replace the sd card with another. Now it will not power up, when I plug it in..no red light?
Thanks in advance...Jim
Click to expand...
Click to collapse
See if you have any luck trying to boot without an sd card in there. Also, try holding down on the power button for at least ten seconds
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k2buckley said:
See if you have any luck trying to boot without an sd card in there. Also, try holding down on the power button for at least ten seconds
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Click to expand...
Click to collapse
Neither helped...
have no sd card in it now
holding power button for 20 seconds doesn't do anything.
Let it charge for about 10-20 minutes then try again
BrianBaker said:
Let it charge for about 10-20 minutes then try again
Click to expand...
Click to collapse
This happened to me about a week ago. Charging it was what fixed it.
If charge it doesn't fix go to a sprint store and let them charged the battery the did the trick for.my EVO 4G once the happened, for.some reason the battery seems dead when is nor really dead
MGS on my iPad
Maybe check the battery connectors dood. I know some htc models have problems with those.
Coz i just saw it in 3D with the Shooter!
mines not powering up either.. Never turned it off, woke up this morning & it was off. Not powering up. been on charger all night
happens all the time to me. i know its a flaw, but ive learned to NEVER let my battery go all the way dead. If i see it get around 5-10% ill just put in on airplane mode til i can get to a charger. Also if you battery is very low, turning it off or pulling the battery will cause it to get an attidude and not turn back on for 15-20 min
Yeah, I have been having lots of "attitude" from my battery or power button or on/off code or whatever is making these things not want to power on reliably.... Not to mention the random charge-light-on-wont-turn-on antics. Has been happening more and more frequently and nothing i do works reliably so I just try them all until one works.
I can't have this. This morning I woke up to a locked phone, screen off, green light on, won't turn on.... And totally dead battery while plugged in? Good thing my nook is so reliable as an alarm clock or I might have been in deep **** at work.
It's not the rom or kernel... I've tested everything. I think it's deeper than that. I might not be able to wait for the nexus-prime.... Sgs2 might have to do.
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I've seen a lot of these posts. I usually never let mine get in the amber even but I recently flashed viper rom so i wanted to do a battery calibration...meaning..reset stats from full charge..then use it till it dies. After reading these posts I realized mine hadnt died on me any yet. After 16 hours of heavy abuse (12 hours of normal music streaming, calls, text, web surfing etc...and 4 hours of just playing youtube video's with all radio's on trying to kill the damn thing) it finally croaked. Worked just fine though.
Maybe something to do with certain shipments. I've seen a lot of posts on htis but no one ever puts out a batch number or anything. Perhaps all the ones having issues came from a similar batch...and have some designation of affiliation with said batch. Just a though..if we could discover some trend in this...perhaps they'd consider acknowledging it and helping users with issues...or at least help new comers to the thread avoid particular troublesome ones.
daneurysm said:
Yeah, I have been having lots of "attitude" from my battery or power button or on/off code or whatever is making these things not want to power on reliably.... Not to mention the random charge-light-on-wont-turn-on antics. Has been happening more and more frequently and nothing i do works reliably so I just try them all until one works.
I can't have this. This morning I woke up to a locked phone, screen off, green light on, won't turn on.... And totally dead battery while plugged in? Good thing my nook is so reliable as an alarm clock or I might have been in deep **** at work.
It's not the rom or kernel... I've tested everything. I think it's deeper than that. I might not be able to wait for the nexus-prime.... Sgs2 might have to do.
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Click to expand...
Click to collapse
i think it has something to do with the non HTC s-off method. But im right with you. As soon as Sprint releases the s2 this 3D is going straight to ebay. I love it, but the signal weakness and power problems are MAJOR things that I cant take much longer
Success100 said:
i think it has something to do with the non HTC s-off method. But im right with you. As soon as Sprint releases the s2 this 3D is going straight to ebay. I love it, but the signal weakness and power problems are MAJOR things that I cant take much longer
Click to expand...
Click to collapse
It did this before I did s-off.... Admittedly not as much, but it also hadn't done it any more afterwards.... Until a week or so ago, and it just seems to be getting worse. I have an unmodified eng hboot and radio, I doubt that there are remnants of revolutionary that would get progressively worse over time....but I have no idea honestly.
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daneurysm said:
It did this before I did s-off.... Admittedly not as much, but it also hadn't done it any more afterwards.... Until a week or so ago, and it just seems to be getting worse. I have an unmodified eng hboot and radio, I doubt that there are remnants of revolutionary that would get progressively worse over time....but I have no idea honestly.
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Click to expand...
Click to collapse
gotcha..
no matter how we cut the cake its still unacceptable for a flagship device. Idk how they missed something huge liike this in testing before it released
Success100 said:
gotcha..
no matter how we cut the cake its still unacceptable for a flagship device. Idk how they missed something huge liike this in testing before it released
Click to expand...
Click to collapse
Agreed. I stopped into my local radio Shack two days before release to play with their demo unit.... Turned on... Played with 3D... Turned off... Never came back on again, ever. Tried everything.
Sucks cuz I do love htc build quality. It just feels good in the hand. LOVE qHD, definitely gonna miss that. But this is bad and getting what worse.... And that's without mentioning the awful signal strength..... We'll see...
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daneurysm said:
Agreed. I stopped into my local radio Shack two days before release to play with their demo unit.... Turned on... Played with 3D... Turned off... Never came back on again, ever. Tried everything.
Sucks cuz I do love htc build quality. It just feels good in the hand. LOVE qHD, definitely gonna miss that. But this is bad and getting what worse.... And that's without mentioning the awful signal strength..... We'll see...
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Click to expand...
Click to collapse
AWFUL signal strength. actually, worse Ive ever had on a phone.
my EVO never came back. I was at 60% batt life when I put on charge last night & was dead ass hell this morning.. no life at at.. Sprint tech took it apart it said the phone apears like new, just lifeless. swapped battery with 3 others, no good. So I figured it would be a long shot but I took it back to the store I got it from 36 days ago.. & Explained what happen.. Swapped me out with another one right then & there!..
BTW this is my 5th NEW Evo3D. thats sad...

Sudden major battery drain

My wife's Rezound (.605, ClearnROM 4.5) has been stable for weeks and weeks. Then, in the last 72 hours or so, it suddenly started ripping through its battery in minutes -- fully charged to dead in 90-180 minutes, even if the phone is just sitting on a desk, untouched, screen off. There doesn't appear to be anything running in the background to account for the drain (no Facebook or anything like that).
Any ideas? Really don't want to have to return it to stock, exchange it with VZW as defective, go through setting up a new one.
Thanks in advance...
a silly question but have you tried to over clock or under volt it recently?
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jldeitch said:
My wife's Rezound (.605, ClearnROM 4.5) has been stable for weeks and weeks. Then, in the last 72 hours or so, it suddenly started ripping through its battery in minutes -- fully charged to dead in 90-180 minutes, even if the phone is just sitting on a desk, untouched, screen off. There doesn't appear to be anything running in the background to account for the drain (no Facebook or anything like that).
Any ideas? Really don't want to have to return it to stock, exchange it with VZW as defective, go through setting up a new one.
Thanks in advance...
Click to expand...
Click to collapse
best thing to do is go into settings and see what has been using the phone. Go into apps, too and see what has been running.. Finally, an app like better battery stats can really help you see what is killing it.
Often in cases like yours, its a recently updated app that is keeping the phone awake for some reason.
lancasterv3 said:
a silly question but have you tried to over clock or under volt it recently?
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
topgun1953 said:
best thing to do is go into settings and see what has been using the phone. Go into apps, too and see what has been running.. Finally, an app like better battery stats can really help you see what is killing it.
Often in cases like yours, its a recently updated app that is keeping the phone awake for some reason.
Click to expand...
Click to collapse
No to overclocking or undervolting. Haven't really had the need to do either since moving off our Droid Xs some months ago. But that was a good thought.
The screen appears to be what's killing the phone. For some reason, it keeps setting itself for Sleep/Never, meaning the screen is on all the time. The last time spent changing that setting seems to be working. Not sure why it keeps toggling back to that setting. May have to reset the phone, reload a ROM and see if a fresh start makes a difference...

Phone turned off by itself

I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Mine did the same! But it only happened once for me
Sent from my GT-N7105 using xda app-developers app
Happens To Me A Few Times A Week.
MNDZA said:
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Click to expand...
Click to collapse
That same problems happens to me when i unplug it or even just wake it up from sleep. It doesnt do it too often like it did when i first got it but im sure it will be fixed with a software update. All you gotta do is restart the phone hold down the power and down button ( on the volume rocker)
Just happened again. Plugged in car charger and it powered down. WTF is this?
Sent from my LG-E970 using Tapatalk 2
I used to have a samsung captivate that did the same thing, generally it is a thing you just have to deal with! It sucks, I know but sorry!
Galaxy S3
kindle fire running cw9
iPod touch 4 6.0.1 jailbroke
I turned it back on, kept driving, and then it turned off again. This is ridiculous. It never did this before.
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I've had mine for three weeks and done all kinds of hackerization to it and have never seen this issue. Defective device, swap it out.
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I think the problem may be with the app HD Widgets. I installed it last night and the problem started today. According to one review I read, it was causing some guy to have random reboots. The developer responded that it is a bug in Android OS, BUT they released a fix in today's update anyway. Hopefully it is fixed now.
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I've had it happen twice to me. I got the feeling it was a software conflict type issue.
Sent from my LG-E970
I think it is hd widget too. I had that on my nexus 7 and it randomly shut off. I deleted it and it hasn't happened again.
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I won't pretend to know what the actual problem is but I'm assuming it's software related, but this thing does strange things when connected to a car charger.
Same thing happened to me twice while it was sitting in my pocket.
Pulled it out and it was off. It would not turn back on unless I held the down volume button and power button. My phone is completely stock and I do not have HD widgets.
Twice for me. I'm rooted and unlocked.
Sent from my LG-E970 using xda premium
I'm on The Base .7.1 and i've had my phone reboot on it's own a few times (on .5 and .7 it did this as well). it doesn't seem to matter what I'm doing...i can be taking a phone call or answering a text, it can be sitting in my pocket or playing chess.
the only thing that is constant is that AFTER the reboot, some application or other has updated itself via Google Play. perhaps there is some conflict occurring when application updates are presented to the Google Play app? could just be coincidence, but it has self-rebooted many times now and every time it comes back up there is a newly applied update to some installed application.
Had a Samsung Captivate that did that, called "sleep death" and was frequent. ATT swapped it out saying there was a bad batch and it never happened again.
My LGOG did it once the other night; well it did a full reboot by itself. If it becomes an issue I'll take it up w/ ATT again.
Had it happen twice in the past 2 days just in my pocket. Starting to get a bit frustrated with this phone.
Had this happen to me at least twice. Funny thing is the phone died in the same general geographic area each time.
Both times I had over 65 or 75% battery left and I was driving a few hundred miles across areas with bad cell reception. on the way back from my trip I actually chanced to look at the phone because I half expected it to be off due to having experienced the unintended power down before. Phone was NOT plugged into a charger. In the past, driving through these areas would put certain phones into power saving mode where cell function shuts down or phone. I think it's related to driving without reception or just no reception.
Normally I can leave this phone sitting and it stays on and wakes up without a fight.
Called AT&T, they are trying to run me through the whole hard reset/phone swap process.
Wanting something a bit stronger, I got LG's number. They said I was the first person to report the issue.
Both companies suggested turning the device off and charging to 100%, although they were both general suggestions (still, I hadn't tried that). The LG tech actually suggested that I take the battery out and... Well I didn't let that go any further.
LG said I could send my device to them instead of AT&T, if I wanted. They don't presend phones so you'll be SOL for "5-7 days" but I feel better that they would actually look at it instead of just throwing it in a "refurb" pile when the screen turns on.
Anyway, call them! Press 1 for English, 1 for Mobiles, I got an answer in 3 seconds. At least help put this on their radar. 800-793-8896.
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
DraginMagik said:
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
Click to expand...
Click to collapse
Stock.

Phone keeps randomly shutting down.

It started happening a couple days ago, but I haven't installed anything new, but maybe a few apps may have autoupdated. Anyways last time it happened was about a minute ago so I figured I should probably try and figure out what's going on. I sat down and launched a game. As it was loading my phone shut off. I turned it back on and put a song on and loaded same game again. I started to play and then it shut off again. Earlier today I was listening to music and was started a different game and it shut off. I turned it back on and relaunched the same game while listening to music and it was fine for hours. Any idea what it could be? My battery is also well over 60% so it's not anything to do with low battery.
Thanks.
i recently have this problem, some say that was stock battery problem or the phone is bad reading the battery status and shutdow, i am from Nicaragua and here is hard to find a stock OEM battery so, i try do a fix permission in recovery and the problem was solved , but most users solved the problem by changing its battery
good luck
This problem has come back again and has been increasingly getting annoying. It will now shut off multiple times a day randomly. For example I'll check the time on my phone and it will shut off. I turn it back on and as soon as I unlock the screen it shuts off. After it does this a few times it will work. I would then open facebook or something and be scrolling down and it will just shut off again. I'm running default ics rooted and unlocked. Never had issues before and nothing has really been added. I've disabled a couple things such as advanced task killer and single cpu thing with the hopes that it would help, but it hasn't.
Any idea?
Thanks.
Bump. Anyone?
Welcome to the amaze. Mine started doing it again. Changing to non OEM battery helped for a while but it's back. I'll never touch a ****ing HTC phone again until the day I die and I've only ever used HTC.
Sent from my HTC_Amaze_4G using xda app-developers app
Konowl said:
Welcome to the amaze. Mine started doing it again. Changing to non OEM battery helped for a while but it's back. I'll never touch a ****ing HTC phone again until the day I die and I've only ever used HTC.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
Yeah I'm thinking the same. It is so annoying trying to send texts when it would shut down for no damn reason. I am hoping it's an app that is causing the phone to crash, but I haven't installed any recently. I got a new battery a couple months back but I wasn't having the problem then. This battery should be a few months old so I don't expect it to be the problem.
Love HTC. (even though I'm considering am s4 simply for a change of flavor) but HTC cannot make a good battery. They underestimate by a lot.
Sent from my Amaze 4G using xda app-developers app

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