[Q] cannot get my phone connected to Kies - Galaxy S II Q&A, Help & Troubleshooting

as I said, I first installed Samsung Kies on a toshiba laptop, didn't work at all, then it did on a dell but couldn't connect the phone and finally installed on my Macbook pro and said 'connect the phone with Kies PC Studio' <or something like that ...?!?
don't know what to do.. there were reboots, reinstalls and so on.. nothing to get it work
thanks

I came across the same issue, found out that usb debugging mode needs to be off for it to connect.
Sent from my GT-I9100 using XDA App

Of course USB Debugging has to be OFF to connect to Kies.

Won't connect to my work's PC running Vista 64bit.
Works great on my home PC running Windows 7 64bit.
Edit* Kies doesn't work properly on my work PC. Says some stupid DLL error.

you were right, the debugging was on... thanks

my both pc-laptops are W7 64bit
it works now btw

Please use the Q&A Forum for questions Thanks
Moving to Q&A

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[Q] Win7 64 Cannot Connect phone mini Kies Froyo Update

So, quick backstory. I have two PC's at home. A brand new win 7 64 bit laptop, and an older XP desktop. Neither will recognize my vibrant, and never have. At work, I have a win XP desktop, and I can connect the phone to that and use mass USB storage and move stuff around just fine, so I've gotten by in that regard in these 6 long months.
Then comes this #$%%^$#$ Froyo update. Who thought it would be easy?
I have downloaded kies on each machine. (As well as ODIN, but same issues.....computer/phone wont communicate). I cannot get my two home computers to connect to the phone, no matter what settings. BTW, I have rooted my phone with OCLF and subsequently un-rooted before trying any of the following. I have not flashed or updated the phone otherwise with any other software, other than what apps are available in the market.
I've tried
-USB Debugging on/off
-all 10 USB ports between the three PC's in all configurations
-deleted all USB drivers and restarted on both computers
-installed the appropriate drivers from samsung for each pc
-wasted 7 hours with samsung support troubleshooting to no avail
The USB cable is fine. The most promising progress is on my work PC, where I got Mini Kies going, connected and started the update, it finished decompressing the binary files, but then a USB not recognized warning pop up and kies kicked out the update.
I have installed, reinstalled the drivers for each system several times with samsung support. Nothing is working.
I don't know what else to do. This is the most frustrating experience in my life. Any suggestions or similar experiences that have been remedied?
I was having promblems also but eventually got it to work for me on an xp machine on stock jfd. It updated me to ji6 then I did the ka6 update when it was released. I gave up on my win7 system lol. Is your xp system 32bit or 64?
Sent from my SGH-T959 using XDA App
same here i have a win7 64 bit machine, i can connect to normal kies 1.51. i tried to update, it downloaded the files and just got stuck when it started putting it on the phone (luckily, it did not start the installation so i was okay).
mini kies shows that it recognizes my phone but crashes immediately after that.
i do not think the vibrant is supported by newer versions of kies, like 2.0.
I solved my problem by using my 32bit xp system.
edit: just FYI, i can connect to normal kies 1.51, sync my data and all that stuff. i also updated to ji6 thru normal kies, and I can transfer files and whatnot thru usb. I do not even think i needed to install the drivers manually
I downloaded Mini Kies 2.0 onto my windows 7 64bit machine and installed the Samsung drivers I have everything worked smoothly. I upgraded 3 phones to Froyo with no issues. here are the drivers I have
http://71.228.63.153/download/usb_drivers_GalaxyS_x64.zip
toeshot said:
I downloaded Mini Kies 2.0 onto my windows 7 64bit machine and installed the Samsung drivers I have everything worked smoothly. I upgraded 3 phones to Froyo with no issues. here are the drivers I have
http://71.228.63.153/download/usb_drivers_GalaxyS_x64.zip
Click to expand...
Click to collapse
I did the Same thing it worked for me as well
The only luck I've had is on a winXP 32 bit machine, but then it cuts off the installation when it suddenly says "USB Not Recognized" (despite, um, the fact that it recognized it at the beginning, otherwise I wouldn't have been able to initiate the update!)
I'll give those Win7 64 drivers a try at home, although I'm pretty sure I have downloaded the same ones in my quest for a solution.
Do you suggest plugging in the phone, then installing the drivers, or leaving the phone unconnected and restarting the computer then trying to connect, or ???? The biggest issue on the Win7 machine is the phone not communicating with it AT ALL. Not even showing up in device manager as unknown or anything.
Moved of: Samsung Vibrant > Vibrant General
To: Samsung Vibrant > Vibrant Q&A
Please put your questions to: Vibrant Q&A
SOLVED
I finally got it to work, after about 15 attempts! (on a win XP machine)
Here's what I did in case it will help someone else:
When I plugged in my phone, I saw two items in the USB list in device manager. One said "Samsung Android USB Composite Device" (internal SD?), and the other said "USB Mass Storage Device" (external SD?). In this configuration, I got kicked out of the install each time after it "decompressed the binary files".
So what I did on a hunch was go to the device manager and "update" the driver for the USB Mass storage device to the "ssadadb2.inf" file included in the Vibrant USB drivers available directly from Samsung's Vibrant page.
Selected "Samsung Kies" on the USB settings on the phone, turned on USB Debugging, opened Kies on the computer, plugged in the phone, and it did it's thing.
Only took 3 days to figure it out!
Yeah its been a hit or miss. I have win7 x64 on two laptops and my desktop. It works in the desktop and only one of the laptop and I installed the same drivers for all 3
Sent from my SGH-T959 using XDA App
toeshot said:
I downloaded Mini Kies 2.0 onto my windows 7 64bit machine and installed the Samsung drivers I have everything worked smoothly. I upgraded 3 phones to Froyo with no issues. here are the drivers I have
yeah it works for me too, i just installed these drivers and put usb debugging mode. upgrading just now. thanx
Click to expand...
Click to collapse
W/ WIN 7 64 Bit I upgraded my phone to Froyo.
I'm running win 7 SP1 64 bit.
Samsung told me that Kies mini and the driver is not compatible to 64 bit.
After some research this is what I have done and able to upgrad my phone to Froyo.
1. check the USB debugging.
- Samsung says to uncheck it. but if you do, you probably have MTP USB device error. So make sure your USB debugging is on.
2. After the you connect your phone, Samsung Kies Mini keeps crashing??
-Uninstall IE 9.
Solution is...
*Check the USB Debugging and Uninstall IE 9.
**Make your the battery is fully charged.
Connect phone
Start Kies Mini
I got so sick of Windows I switched to Ubuntu Linux. It's free and just as easy to use as windows. No crashes, no viruses, and it sets up as a dual boot so I can use windows when necessary.

Correct USB Drivers for Win7 x64

Hey Everyone,
I am having trouble making my computer recognize the phone. Either in mass storage or in usb debug mode, when I plug the cable in, the phone will Vibrate but Windows does not recognize it.
I tried installing Kies and install the USB drivers but it does not change anything. Did anyone have any problems and if so, how did you fix it?
thank you
Running Win 7 64 Ultimate and have had no problem. Just downloaded the correct version of Kies from samsungs site and let it do its thing. Possible issue withe either usb cable or usb port, have you tried different ones?
Not sure if it helps but I also had issues with drivers on win64. Ended up downloading the Galaxy S ones for win64 from Softpedia and then everything worked fine after that.
Sent from my GT-I9100 using XDA App

[Q] 10.1 and kies

does kies on windows work with the tab 10.1 i just get a message saying "this version of the device cannot be updated"
i cant back it up or do anything with it
Same here... and KIES connection works on some PC's and dont on some others. I dont know why.
I installed Kies on a Windows 7 PC without any issues. My GT connects correctly when I plug it in.
Yeah im running windows 7 to
damn this kies software
kies usb connection does not work here, and trying wifi kies connection from tablet menu does not seem to do anything either. Im on win7 64 bit.
Any ideas? I can transfer files with ordinary usb connection and windows explorer, but would be nice to have kies up and running as well.

[Q] SGH-i717 incompatible with 64-bit operating systems??

I'm trying to use my 64-bit windows laptop to install the recently leaked ICS update on my SGH i717. Which as of now is only available as a .exe file. The problem is (confirmed by samsung tech support) that the i717 is incompatible with 64-bit windows, and isn't even recognized by my computer. Is there any way to remedy this? I do not have access to any 32-bit machines, and I really want this update!! Thankyou.
I installed the leak via the Odin exe. on my 64 bit machine with no problems.
Really? I can't even get my computer to recognize my phone, not even as usb storage. I've installed and reinstalled every driver I could find. I've even plugged it into a couple different computers. The best answer I could get was that it was because of the my windows version from the samsumg tech support woman. Is there a special driver out there or am I missing something?
mikesaull said:
I'm trying to use my 64-bit windows laptop to install the recently leaked ICS update on my SGH i717. Which as of now is only available as a .exe file. The problem is (confirmed by samsung tech support) that the i717 is incompatible with 64-bit windows, and isn't even recognized by my computer. Is there any way to remedy this? I do not have access to any 32-bit machines, and I really want this update!! Thankyou.
Click to expand...
Click to collapse
Just install dagr8's saurom ICS. It's flashable via CWM and located in dev section.
Sent from my SAMSUNG-SGH-I717 using xda premium
I don't have a problem with my 64 bit system recognizing and mounting my i717. It didn't work at first, but it turned out that my stock samsung data cable was faulty. Used a different cable and haven't had an issue since.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Well I tried a few chords. Is there any root methods that I can do from the device without a computer?
Download the latest Kies.
Let it install and make sure you select the USB drivers.
Uninstall Kies because it's ****.
Leave drivers.
Replug handset (make sure debugging is on)
This should put you in the clear mate. If it doesn't, get the Android Development Kit for the proper ADB drivers
Go to shop development, look for the pre root kernel, download USB drivers. It works, but your computer doesn't have the drivers for the phone
Sent from my SAMSUNG-SGH-I717 using XDA
Works for me on w7 64-bit as well... Don't remember doing anything special...
Sent from my SAMSUNG-SGH-I717 using XDA
Drivers
I am running Windows 7 Pro x64. No problems here.
You don't need to download kies. Just install these drivers;
http://download.cnet.com/20070905101545468-Samsung-Mobile-USB-Driver-exe/3000-18493_4-206977.html
I also installed it using 64 bit windows 7
Sent from my SAMSUNG-SGH-I717 using xda premium
Thanks everyone for your replies. I'll keep trying
That's a damn lie. I have a new 27" iMac with Windows 7 Ultimate 64-bit installed on it. I have successfully connected my Galaxy Note to the computer, every time.
There is a problem with how to get the computer to recognize your phone, that I never had with any of my HTC phones... With my HTC EVO's, all I had to do was connect my phone to a USB, and a bunch of options would automatically pop-up, asking me how I wanted to use my phone. I'd select the option to use my phone as a 'USB Storage Device,' and a few seconds later, my computer would automatically recognize my phone.
You can't seem to do it this way with Samsung phones. What you have to do, is:
MAKE SURE YOUR PHONE IS NOT ALREADY CONNECTED TO THE COMPUTER VIA USB!!! This is a must! Your computer will not recognize your phone if it's already connected BEFORE following the other steps.
Go to SETTINGS.
Select the first option (WIRELESS AND NETWORK).
Then you must select USB UTILITIES.
A screen saying "USB Mass Storage" will pop-up, and there will be a button you have to press stating, "CONNECT STORAGE TO PC."
Upon selecting "Connect Storage to PC," then and ONLY THEN, you will finally connect your phone to the USB.
If you follow these steps, after a few seconds, your computer will download any necessary drivers, and eventually it will recognize your phone. I am not sure why it's this difficult to do this on Samsung phones. Like I said, HTC phones are really simple. It doesn't matter when you connect the USB on HTC phones. Samsung, you can only connect it at a certain time. I hope this works for you.
I also run Windows 7 64 on my laptop, and have no problem with my Note. Odin, files transfers, Kies, everything works.
Steve
I used to use my old pen 4 desktop(one im typing from now) to do all my phone modding... When I bought my galaxy I thought that this machine was too sketchy and decided to use my win7 64bit xps laptop... Flawless.
Okay, so the samsung woman gave me the wrong information. Thanks Dr. Evo. I tryed your technique with no success. I haven't had any luck with anything. Could this possibly be a problem with my device? I'm considering a trip to the at&t store.
same here....
Funny... I'm now having the same issue on my laptop.... It connects fine to my 2k8 R2 x64 Server just fine. That one is an old and heavily upgraded Dell D9100 tower. I'm pretty sure I got it recognized on my ASUS U43J Bamboo laptop with Win7 Pro x64 when first got the phone. I've since reimaged and did a fresh install of the OS and drivers, and I'm certain that I reinstalled all the drivers and updates.
Tired the drivers built into KIES 2.0 - fail
Tried the USB_Driver_for_ATT_I717_Galaxy_Note_v1_3_2200_0 driver I used on my 2k8 server - fail
About to try some other drivers I found here. If something works, I'll report it...
***UPDATE***
Before trying any other drivers I decided to try one more thing...
With the phone connected via USB, shut the phone down, wait a few seconds, and turn it back on. On my laptop, PnP found three devices and installed the drivers when the phone powered on:
SAMSUNG Mobile USB Composite Device
SGH-I717
SAMSUGN Mobile USB Modem
Kies 2.0 then saw the device... still sitting there saying "Connecting..." but at least I'm one step further...
mikesaull said:
Okay, so the samsung woman gave me the wrong information. Thanks Dr. Evo. I tryed your technique with no success. I haven't had any luck with anything. Could this possibly be a problem with my device? I'm considering a trip to the at&t store.
Click to expand...
Click to collapse
I'm sorry my advice didn't help. I honestly have no idea what your issue could be. Are you still within your 30-day return window? If you were, I'd ask for a replacement phone, or if you bought your phone at an AT&T Store or BB, ask if anyone in the store has the ability to connect your phone to a laptop or computer in the store to see if they can get it to work.
For me it worked on 2 different Win 64 installs.
Here is what I did:
Install Kies. On the phone go to settings>apps>development and then check on USB debugging.
Phone connects perfectly. You can see the phone listed as a device in my computer. Clicking on it allows you to access both the USB storage and SD card.
To other poster saying you NEED to enable USB storage. You don't. It works in MTP mode.
Unplug all other usb hardware. Try another jack and cable. Don't use a hub. All virus and firewall software should be off. Log on to windows update with the phone plugged in and turned on. You might have to reboot and check again.

[Q] USB Device not Recognized - HTC EVO 4G LTE on Windows 8.1

Good morning all,
I am looking for help. I can't connect my phone to my Dell Inspiron 15 Laptop running Windows 8.1. I would like to connect my phone as a USB device to via USB cable to transfer photos, videos and music back and forth. I used to be able to do this, but for some reason it has stopped working. Now when I connect the phone I get the notification "USB Device not recognized". When clicking on the bubble, it expands to "The last USB device you connected to this computer malfunctioned and Windows does not recognize it".
The phone connects successfully to a Dell Precision M4700 running Windows 7 Enterprise SP1 and a HP Pavilion running Win 7 Home Prem SP1. The USB cable is original. So my guess is that it has something to do with Windows 8.1.
As I mentioned, it worked in the past before on this computer, but now it won't recognize as a USB device. Also, this problem also appears on an old HTC EVO and a Samsung Intercept. They connect to the Win 7 laptops, don't get recognized on the Win 8.1
I have read ideas about deleting USB from Device Manager or updating drivers for Win 7, but nothing specific about Win 8, so I haven't tried anything yet. I did unplug, remove battery from laptop, reboot, removed battery from phone (the old EVO, the new one I can't), etc. Cable and phone work fine on Win 7, not on Win 8.
Any ideas on how to solve this are greatly appreciated.
I believe you'll need the Intel drivers for everything to work properly. Check out this thread for more info.
http://forum.xda-developers.com/showthread.php?t=2347317
Magnum_Enforcer said:
I believe you'll need the Intel drivers for everything to work properly. Check out this thread for more info.
http://forum.xda-developers.com/showthread.php?t=2347317
Click to expand...
Click to collapse
Thanks for pointing out the thread. I have gone through all of it, but I am not using ADP or Fastboot. I haven't installed any drivers other than HTC Sync (which I uninstalled after they didn't work). Some of the solutions ask to look up the android device on Device Manager to update drivers, but I don't see the device on the list.
Sorry for being such a noob, but I am frustrated I can't connect my phone as a USB drive to transfer photos, etc. Any specific ideas I can try?
Thanks again.
Im haveing teh same probum verry annoying!

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