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Do you actually use it as a phone or just as a multi media device?
I had two out of two with big problems and had to go back to my ancient BB and a friend in NH is now on his third and that one has now exhibited the issues on day 2.
I have hearing issues and even with hearing aids my hearing sucks.....so I would love to find that there is a Photon somewhere that works right because I found the earpiece and rear speaker to be wonderful for my hearing issues.
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Yes, I have never had a problem with calls. I have never had freeze ups when answering a call. I didn't have it very long before putting mr3 on it. But the only freeze ups I've had, were when I was plugged in with Wifi on, and tried to turn on usb mode.
Loving this Mopho!
Thanks for sharing your experience.
I use my phone for multiple operations and phone calls have never glitched out on me either. Everything seems to be working properly and I use it all day every day.
Also there is supposed to be an ota update very soon addressing these problems.
Loving this Mopho!
I use ghe MoPho for phone calls as well as Internet browsing. I have not had any problems with phone calls, although I have had some problems connecting to 4G sometimes.
So, yes, as a phone it works perfectly for me.
Sent from my MB855 using XDA App
I also use my phone for everything and haven't had any issue! for me this phone is by far the best i have used both speed and battery life! there are tickets open with sprint and the Motorola and there addressing the issue. so your not alone!
I have to reboot my phone every morning in order to not have the silent call issue. I just flashed the mr3, hopefully it fixes it.
i had a lot of issues with the "silent" calls at first but they seem less frequent now. I look forward to a full fix
Morning kcsheets. Nice to see you here, anyways, I too also use my device for calls (I have an army of kids and a wife that call me often), Sprint is aware of the issue, and no telling when, but it is software related that would need a patch.
Just waiting for that now.
I use my device for everything as I have a demanding job as a technician, but I currently haven't had this issue at all.
I've also never had any problems with the phone freezing or whatever on calls. So far the only time it has froze up on me was yesterday, the phone crashed and rebooted.
I have never had any issues like these. Works perfect for me. Best phone that actually has awesome call quality and awesome speaker quality of any Sprint smartphone. I hate to hear some people are having issues like the OP stated. Sort of hard to believe actually because I've had 0 issues since I've had mine.
I've had one reboot, that's it. No other issues with 2 different Photons. I returned my first one (power button was offset and jiggly, I'm rather picky)...the 2nd Photon is solid in every way. Got both from Sprint.
jfenton57 said:
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
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Click to collapse
I haven't had any silent call issues, phone freezes, or random shut offs. My MoPho works great and this is the best phone I've had so far!!
No phone problems here.....actually no problems thus far
Sent from my MB855 using XDA Premium App
I'm coming from a Blackberry curve (an old one) and the MoPho phone itself is waaaaay better as a phone. The speaker is much clearer and people on the other end say they hear me better.
However, I switched to Sprint from Verizon and the reception is not as good so there's that. Not the phone's fault though.
No problems with calls - yet, but I've had the phone for less than a week and not made many calls. I have had to reboot after installing some apps but I guess that's to be expected.
jfenton57 said:
Do you actually use it as a phone or just as a multi media device?
.....Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Click to expand...
Click to collapse
Mine came from a Sprint store and yes, I've had all but the phone shut off happen to me. I've gotten into the habit of powering completely down once a day to clear out the bugs.
Overall, the phone is exceptional so this quirk/glitch isn't compelling for me to return the phone and hopefully a fix is eminent.
I have had calls that when answered I could not hear the person on the other line, nor could I make calls and hear anything even when it showed a connection. I had to reboot to clear this issue.
So I went into my local Sprint store today and I asked if Sprint was aware of certain issues with the Photon. I know most of the techs there and they checked their internal report list. From what I read on their computer there are known issues that are currently being resolved by Motorola and Sprint. They expect to have an update to correct several issues, the major issue being the silent phone call bug. I asked when the update would be released and they said it was within the month.
At least they are working on issues!
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
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Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
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Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
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Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
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Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Click to expand...
Click to collapse
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
Click to expand...
Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that
EDIT: Read the other comments in this thread to see what I've tried and what hasn't worked. Thank you!
I love my Galaxy S5 so far, but currently it's sucking at being an actual phone. On the other end of the phone line, the people I've talked to have complained of the audio sort of cutting in and out like someone is interrupting me. This happens when I'm in quiet rooms alone, so I'm confused. At first I though it was the case on my phone (Supcase), but after replicating the problem for myself, that doesn't seem to be the case. So at this point I'm not really sure if my phone is possessed or if it's a hardware problem. For reference, I'm running XtreSoLite rom and I have a few Viper4Android audio things running. I'm not sure if that could be the problem. Anyway, if someone could help me solve this issue, I'd really appreciate it. Thank you!
jtc276 said:
I love my Galaxy S5 so far, but currently it's sucking at being an actual phone. On the other end of the phone line, the people I've talked to have complained of the audio sort of cutting in and out like someone is interrupting me. This happens when I'm in quiet rooms alone, so I'm confused. At first I though it was the case on my phone (Supcase), but after replicating the problem for myself, that doesn't seem to be the case. So at this point I'm not really sure if my phone is possessed or if it's a hardware problem. For reference, I'm running XtreSoLite rom and I have a few Viper4Android audio things running. I'm not sure if that could be the problem. Anyway, if someone could help me solve this issue, I'd really appreciate it. Thank you!
Click to expand...
Click to collapse
It's certainly not normal. Not with stock firmware or custom ROMs like Phoenix. I have no idea if your custom ROM is a factor, bit it seems unlikely.
Possibly your problems are reflective of being in a location with a weak and tenuous signal strength. Generally speaking dropouts and feedback are data latency issues seen more with Voip and VoLTE calls. You don't have nearly enough information to do more than guess yet.. but I would make your audio app (Viper) to be the prime suspect.
See if you can exempt voice calls from Viper or temporarily uninstall it. Also find out if any background apps are using high CPU and in particular if any audio apps are set to high priority. Find out if you arwe using VoLTE. CPU (power saving) apps?
If you can't narrow it down, make a backup and then revert to 100% stock to rule out hardware issues. Then install apps one at a time, watching for the issue to return. You could also open a carrier support ticket to see if your account is misconfigured, using a low grade codec, etc.
.
fffft said:
It's certainly not normal. Not with stock firmware or custom ROMs like Phoenix. I have no idea if your custom ROM is a factor, bit it seems unlikely.
Possibly your problems are reflective of being in a location with a weak and tenuous signal strength. Generally speaking dropouts and feedback are data latency issues seen more with Voip and VoLTE calls. You don't have nearly enough information to do more than guess yet.. but I would make your audio app (Viper) to be the prime suspect.
See if you can exempt voice calls from Viper or temporarily uninstall it. Also find out if any background apps are using high CPU and in particular if any audio apps are set to high priority. Find out if you arwe using VoLTE. CPU (power saving) apps?
If you can't narrow it down, make a backup and then revert to 100% stock to rule out hardware issues. Then install apps one at a time, watching for the issue to return. You could also open a carrier support ticket to see if your account is misconfigured, using a low grade codec, etc.
.
Click to expand...
Click to collapse
Thank you for all of this! I'm having an unfortunate week because I'm actually away from home and have very limited internet access, so factory resetting my phone isn't currently an option. However, I did turn VoLTE off and I'll be wiping my cache because I read somewhere that might work. I'll also be watching my apps, but I'm not sure that's the problem. I generally have the same apps on all of the phones I use and this is the only phone people have said I sound bad on. And I don't think Viper is the culprit either because I've disabled it and nothing has changed. So hopefully turning off VoLTE works or simply wiping the cache does the trick. If not, I'll definitely do everything that you recommended because I want to avoid RMAing this device at all costs.
It seems that a factory reset solved the problem. I still have no idea what the problem was, though, but I'm happy it seems to be gone.
So the problem has returned. I factory reset once again and it hasn't done the trick. Everyone is describing it as an echo and telling me they can hear themselves echoing when they speak, although it sounds fine on my end. I don't know what else to do. I have:
Factory reset
Taken the sim out and put it back in
Changed APNs
I don't know what else I can do. Really hoping I don't have to RMA this device. Does anyone know how Samsung is with RMAs?
Bump
Still having this problem. I hope there's someone out there who knows how to fix it.
you ain't alone mine was fine for a while then after the new update it came back i call t-mobile.they put in a open repair tickets as others around my town also complain.my signal is always -114 to -119.they have heard it it when i call them.i get the echo or it brakes up or call turns into noise and then calls drop and they have to call me back on house phone they claim it is a tower/signal issue.??
jtc276 said:
Still having this problem. I hope there's someone out there who knows how to fix it.
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Click to collapse
i had this on my first two handsets it happened in the first 14 days so i had no trouble going into tmo store and exchanging it twice. people could not hear me and the echo was really bad. third s5 call quality super clear now.
been you had exchange the phone and new one working fine what software is it on NF6 or the new NG3 that would tell us a lot???before i downgrade back to the nf6
420soljah808 said:
i had this on my first two handsets it happened in the first 14 days so i had no trouble going into tmo store and exchanging it twice. people could not hear me and the echo was really bad. third s5 call quality super clear now.
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Click to collapse
I had this same issue as well. I could hear people jsut fine, but when they tried to talk to me, be it over tmo network or through wifi calling, they heard bad echoes and noise. I even did as you did; factory reset and it sorta worked. When it happened again, I cleared caches (the official fix from tmo 611) and that worked for a couple hours. Eventually, they told me to take it back to the store and get a replacement.
I believe it's a hardware issue related to the mic; here's why:
When I'm in my car and on bluetooth people on other end hear me just fine and crystal clear. When I used a bluetooth headset, same thing. As soon as I disconnect from BT and go to just the normal mic, echo pops in.
One thing you can do is call 611 and use the voice prompts. It was so bad on my end that the voice prompts picked up itself (well the echoes from the voice prompts). If you do and the voice prompt system routs you even when you don't say anything (it routes your call because of the echoes) then you definitely have a bad handset.
I was rooted, custom recovery, knox tripped and mailed my phone in. Nothing happened. But they did charge me $20 for a return/replacement fee. The new phone I got works no problem.
Maybe some one can help me out here....recently purchased a Z2 and everything is running wonderfully on it, BUT I have struggled to get get good quality out of the earpiece. I can not pinpoint what the problem is, and my service provider and local Sony Centre refuse to help me out because the phone is imported. Almost every single call I have made has a terrible static, tinny sound. At times its better, other times I cannot even hear the other person on the other line. I have changed sim cards which didn't really help, tried other service provider sim cards which helped only a little. The strange thing is that when I run the diagnostics app on the phone, my ringtone playing through the earpiece is crystal clear and sounds really good. Also if I plug headphones in, the call quality improves immensely. I have read that the .314 firmware upgrade is supposed to enhance the call quality of the Z2 but I'm not sure if its addressing the specific issue I am having, also the firmware update is not available yet in my country. I don't want to send the phone back to Europe even though I have a warranty through the retailer that sold me the phone because who knows how long it will take for them to sort this out?! Has anyone experienced what I am experiencing? Do all Z2's have crappy, static, tinny call quality?
guitarhsredda15 said:
Maybe some one can help me out here....recently purchased a Z2 and everything is running wonderfully on it, BUT I have struggled to get get good quality out of the earpiece. I can not pinpoint what the problem is, and my service provider and local Sony Centre refuse to help me out because the phone is imported. Almost every single call I have made has a terrible static, tinny sound. At times its better, other times I cannot even hear the other person on the other line. I have changed sim cards which didn't really help, tried other service provider sim cards which helped only a little. The strange thing is that when I run the diagnostics app on the phone, my ringtone playing through the earpiece is crystal clear and sounds really good. Also if I plug headphones in, the call quality improves immensely. I have read that the .314 firmware upgrade is supposed to enhance the call quality of the Z2 but I'm not sure if its addressing the specific issue I am having, also the firmware update is not available yet in my country. I don't want to send the phone back to Europe even though I have a warranty through the retailer that sold me the phone because who knows how long it will take for them to sort this out?! Has anyone experienced what I am experiencing? Do all Z2's have crappy, static, tinny call quality?
Click to expand...
Click to collapse
Hey there, sadly i experienced the same. I came from SGSIII, and the difference of call quaility is not compareable. I've heard and read that this is a Sony illness and there's been long time ago. Recently i flashed .314 ROM however that hasn't been released in my country either. I don't want to depress you but the quality hasn't changed at all. Tried every f....ing Sound Settings, but not a step forward.
I'm desperately waiting for the next release of firmware, maybe there'll be some improvement.
kirby76 said:
Hey there, sadly i experienced the same. I came from SGSIII, and the difference of call quaility is not compareable. I've heard and read that this is a Sony illness and there's been long time ago. Recently i flashed .314 ROM however that hasn't been released in my country either. I don't want to depress you but the quality hasn't changed at all. Tried every f....ing Sound Settings, but not a step forward.
I'm desperately waiting for the next release of firmware, maybe there'll be some improvement.
Click to expand...
Click to collapse
Thanks for the feedback. Today I started using a different service provider and I must say that the calls have improved a lot. Will be testing more networks through out the week, but i think the call quality issues may be network related! The calls still have a fuzzy quality to them but not as bad.
guitarhsredda15 said:
Thanks for the feedback. Today I started using a different service provider and I must say that the calls have improved a lot. Will be testing more networks through oit the week, but i think the call quality issues may be network relqted! The calls still have a fuzzy quality to thwm but not as bad.
Click to expand...
Click to collapse
Interesting. My provider(T-mobile) says they provides HD call quality. Honestly: i believe them. Ridiculous, the first Ericsson phone i had gave me better sound. I think it's all software related, c'mon Sony, don't ruin this great phone with this annoying incident.
kirby76 said:
Interesting. My provider(T-mobile) says they provides HD call quality. Honestly: i believe them. Ridiculous, the first Ericsson phone i had gave me better sound. I think it's all software related, c'mon Sony, don't ruin this great phone with this annoying incident.
Click to expand...
Click to collapse
I must say its a really confusing issue. I am getting mixed results on the other sim so far, when the calls are good then they are GREAT! I have reverted back to my old sim and am now getting OK call quality, still fuzzy but bearable. It just confuses me that the diagnostics tests gives me a lovely rich sound out of the earpiece, but then an actual call is absolute rubbish! Maybe its an antennae issue???
Hi, everyone!
I'm G850F owner, and I have quiet noise/hissing in top speaker during calls. It's there all the time GSM is working, including tones before pickup.
It sounds like old radio receiver between stations. Doesn't disturb phone calls, however it's still very annoying. Not everyone hears it.
It's constant volume level, independent of call volume, so it's best heard when volume is at minimum and between dial tones. Same sim-card sounds ok in other phones.
I've heard about "Comfort noise" thing, but not sure that is it: I've tried 10+ different phones and smartphones, and only 1 old Nokia sounded like that. And it's not comforting at all
I've even went to shop and they gave me another device to test - same result. Device was from same batch as mine, however.
So... the question is: do you hear it, how is it comparing to other devices, and do you have some more information?
P.S. When recording call and then listen to recording using same speaker - no noise. So it's either interference from GSM module to speaker, or I don't know what ) Maybe it's software? Then there should be a way to remove/lower it.
SnipER.UA said:
Hi, everyone!
I'm G850F owner, and I have quiet noise/hissing in top speaker during calls. It's there all the time GSM is working, including tones before pickup.
It sounds like old radio receiver between stations. Doesn't disturb phone calls, however it's still very annoying. Not everyone hears it.
It's constant volume level, independent of call volume, so it's best heard when volume is at minimum and between dial tones. Same sim-card sounds ok in other phones.
I've heard about "Comfort noise" thing, but not sure that is it: I've tried 10+ different phones and smartphones, and only 1 old Nokia sounded like that. And it's not comforting at all
I've even went to shop and they gave me another device to test - same result. Device was from same batch as mine, however.
So... the question is: do you hear it, how is it comparing to other devices, and do you have some more information?
P.S. When recording call and then listen to recording using same speaker - no noise. So it's either interference from GSM module to speaker, or I don't know what ) Maybe it's software? Then there should be a way to remove/lower it.
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Hmmm i do not know what it is. But just FYI I have come across a few threads about this issue for the Alpha on a Swedish Android forum (Swedroid) . A couple of people there are having this issue. So far I have not seen any solution.
Interesting! Just got mine and I have the same problem. So it's just us or everyone has that problem? When I use the earphones it gets a whole better! Is it common or I should return mine asap?
Common unfortunately. I've got used to it ) Not all people hear it at all.
SnipER.UA said:
Common unfortunately. I've got used to it ) Not all people hear it at all.
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That's a pity coz I was almost sure that I got the perfect phone except from that apparently! that sound of a frying pan drives me nuts! Anyway since everyone has the same issue and I don't have a faulty one I can get used to it! Thanks a lot for replying!