So I just cracked my phone's screen today (stupidest way.. I've never damaged a phone ever, I baby them) and trust me, it hurt ME. Anyway.
I have insurance on the phone (girlfriend put it on when we started the contract) anyway, I have heard HORRIBLE things about Asurion replacements (bad refurbs, usually either dirty, scratched up or stop working within a couple of weeks) and I really don't want to be on that boat.
On the other hand I could just have the digitizer replaced (since the actual LCD and the phone works superb) but I have two problems with this:
A. I don't know how to repair it myself, never dealt in repairing hardware.
B. I can't seem to find a place around me that fixes anything but stupid iPhones.
What would you guys do?
Oh, here's a picture if you want to share the pain...
EDIT:
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
They sent me a new one when I cracked my og evo screen
Sent from my PG86100 using Tapatalk
I have heard people slamming new phones as well. Have u taken it in to a repair shop (sprint) and asked if they can just repair it? Look on Craigslist people advertise repairs on it all the time
I would have it replaced if u can't work on it urself. They usually sell screens and digitizers on eBay. I would suggest buy both since they are glued together. It's just easier to replace.
Sent from my PG86100 using XDA App
Go into a Sprint repair store and show it to them. If they have a cool repair tech he may fix it for you for free. When my camera cover glass cracked they fixed that for free, but it depends on the store. Some are helpful and some follow company policy strictly. There is a post here that walks you through replacing the screen if you want to try it yourself and have the tools. You also have to weigh the costs. Are a screen and digitizer cheaper than the $100 deductible on Asurion. Since the 3D is still a new phone chances are you will get a new one from Asurion. Also, are you rooted with revolutionary?? Which is a much better root than the HTC method. If you are, any new phone will come with the new bootloader which means you will only be able to use HTC's method of rooting.
just 2 weeks ago we needed to replace a lost og evo on my account, we got a brand new one, unopened box. with that phone as old as it is I would think you would get a new one with a 3D
edit: i didnt read the above post,, good point, i wouldn't want to get stuck with the 1.500 hboot you cant use the revolutionary on
If you are happy with the device have it repaired.
As another posted stated check ahead of time. Some devices have the LCD glued to the touchscreen/glass aka digitizer/glass. Manufacturers do this to help prevent dust from collecting on the LCD over time.
I have not taken apart a 3D yet so i cant confirm that as of yet.
Feel free to PM me for more info. I cant officaily offer to help you fix it, board rules. wink wink nod nod special handshake. but if i can help i will.
We are not even supposed to touch 3d's yet , the crack looks to take up less then an inch of screen they should replace it for you , there no I referbs yet anyway .
My store has swapped out front panels for free even without insurance, given we have the parts phone to strip , since we can make a ticket for 3d's yet
If you don't have an Evo3d well ...
Call a sprint service and repair store, ask to speak to a tech there, and tell the truth as far as what happened and the size of the crack. If it's around an inch or less they should cover it. If it's a bigger crack if you make a good impression on the tech they may cover it anyways and replace the whole panel at no charge if you have TEP.
I would call or email Htc about it... Maybe they do it for you even if u have to pay... I would pay to get it fix.. just to keep my original device!!!
Sent from my PG86100 using Tapatalk
I have actually had nothing but good experiences with Asurion. On my OG EVO I had to have it replaced and they sent me a refurb. The refurb had a small indention in the screen. I called them and they have to by policy run some tests. The tests are for technical problems, but they still ran through them even though my issue was cosmetic. After my dent was still there after rebooting the phone lol they sent me a brand new one. They always send the phones out next day shipping and as long as they have them in stock you will get yours the next day.
I would, like others have suggested, take it into a Sprint repair center and see if they will fix it. Then basically it's research on just how hard or easy it will be to replace it yourself. If it cost more than $100 or you feel completely overwhelmed, I would get the replacement through Asurion. Just remember, they have certain stickers and ways to tell if you have opened your phone up and it will void your 1 year warranty should something happen.
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Racer Of All said:
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Click to expand...
Click to collapse
It might not be a corporate repair store
Sent from my Nexus S 4G using xda premium
My store does , but like I said you can't open up 3d's yet so its more like a favor insured or not
If you don't have an Evo3d well you don't have an Evo3d
The store I went to was an official Sprint one. I did a bunch of calling to all the repair stores around me, all of them told me they wont touch it if it's physically damaged (I threw in that was less than an inch).
I DID get a guy that at least asked if it was one crack and I told him it was a main one and was spider webbed out, he told me that the tech would look at it, so I"m going over now and see what happens. I'll keep everyone posted. I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Racer Of All said:
I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Click to expand...
Click to collapse
Well it looks pretty bad
Sent from my Nexus S 4G using xda premium
Id bet you get a new one since the phone is so new.
I have a policy with ensquared. I've never turned in a claim but they say that they will use new phones more often than not. Not sure if asurion works the same way.
Sent from my PG86100 using XDA App
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
Why are you calling asurion. You can go to their website, file a claim, and be done in about 2 minutes. No dealing with assholes and your new phone will arrive in a couple of days.
Because when I tried to do that it told me that "more information was needed" and to call in.
Going into Sprint in an hour or so.
Related
Hey guys, I ran into quite a predicament today. As I was walking to work, I fell something fall out and slide half way across the parking lot. I felt me phone case (the crappy one that came with the phone), looked down on the ground and noticed it was my AWESOME Sprint Touch Pro. With the site of my phone moving in a hockey-like manner, I finished cursing and decided that I don’t want to have such an amazing phone looking like a piece of crap.
So here is where I am at. I need to get this phone fixed. I think that I might have a few options, but I want to know what you guys think. Originally, I bought this phone from a guy of Craigslist; it was $240, if you can believe it. Now, the phone had never been activated, so it was as if I was the original owner. Additionally, I never got a phone from sprint, but I am under contract. That means, according to sprint, that I am eligible for a new to get a new phone at anytime. Thus, I reach my questions and request for opinions.
Option 1 (least likely): Since the phone was never activated, can I still claim the 30-day phone guarantee from sprint? Meaning, can I return the phone as if it was defective?
Option 2 (What I will probably have to do): Should I buy a phone, get the equipment protection plan, and then process my touch pro as a defective phone. This seems like a relatively good idea, because I can get a phone pretty cheap (like the rant) and sell it on Ebay. So in the end, I make money off of this idea. The only down side is that my contract restarts, but I have only been with sprint for about four months. Also, I was going to save my free phone upgrade for next year so I could get a brand spanking new phone.
Option 3 (Don’t want to do this): Suck it up, and get a silicon case that covers the scratches. The scratches are only around the shiny part on the perimeter of the screen, which, by the way, says a lot about the quality of the screen.
Option 4 (Too much trouble): Sell it on eBay for as much as I can, and since it’s probable less than $300, put the rest out of pocket and buy a brand new touch pro from sprint.
Option 5 (Does it exits?): look for replacement housing. Since the phone is new, I don’t know if it’s even out there yet.
Thanks for all your input guys. I really hope to hear from some Sprint Reps or something. Meanwhile, I am going to try to sucker Sprint into helping me out.
P.S Yes, I know what I am doing is unethical, and that the phone is not really defective, thus I should not be returning it as defective.
I think I am having trouble understanding what happened. You have scratched your touch pro that you bought from someone else, I got that.
You never activated the phone on sprint? You should go ahead and put the phone one your account and get insurance immediately!
If you have only been with Sprint for 4 months how are you eligible for an upgrade?
If it is only chrome scratched my TP came like that. Look at the chrome around the keyboard section. At all 3 corners, excluding the Stylus one check for a "Seam" in the chrome, if it has this you can take it in and exchange at a Sprint store.
A scratched phone on Ebay will go for MUCH less than a regular one.
I am not here to tell you whether you are ethical or not, but you should exhaust all options that seem less unethical first before trying to make someone else pay for your mistake. That being said, I think everyone in the world would try to get a new phone for free, so I wouldn't feel too bad.
The phone is activated on sprint, but the person that sold it to me never activated it. It has been only a few days since I activated, can I still add the TEP? And are they going to charger a deductible, cuz they'll charge me $55 to fix it.
I am eligible for an upgrade cuz I never got a phone from sprint.
So if it has some defects I could take it back, even though I have no TEP? Unfortunately, the phone is flawless other than my stupid scratches.
TBH, I don't fell doing this to sprint. They have screwed me over many times over. This would just even it out.
If it is activated just go ahead and get insurance. You can add it anytime. They will charge deductible normally, but instead of telling them its because of scratches tell them you are experiencing poor battery life and that you can't hear anything in the speaker because it sounds like a tin can.
Oh, you never purchased a phone when you switched. I was confused. Thanks for clarification.
Look for those seams, almost every TP has them and they will switch for free without TEP. They are hard to notice but mine has em and I am going to switch soon.
They have screwed me repeatedly and I would be doing the same thing. Haha, I wasn't trying to preach in my post before.
Is there a grace period to get it? I thought it was like 30 days. Yea, I can lie to them, no problem. Though my bat life is amazing. play with it all day and never has died on me.
Can you direct me to a link to where this seams thingy is being discussed, or where the sources where u got this is at. I want to read some on it. Or maybe some pics, I didn't really know where to look.
Yea, well, they decided to renew my contract, and it said they had returned my deposit...I'm definitely going to use that against them.
To be honest, they have messed up so many times, I have only paid my full bill about 2 times.
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
ramiss said:
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
Click to expand...
Click to collapse
Unless they changed the policy, that's not true. I had a phone for 6 months before I added the insurance online through the My Account feature.
But it's possible that has been changed and no longer do able.
Guys Thanks for all your responses, they are very informative.
So Basically here, I am leaning towards trying to see if I can get insurance added. I don't know how hard of a task this will be, but I hope that they can be persuaded into helping me out.
If not, I will just get a cheap phone and sell it.
Again, I am aware of the ethical lines being crossed, but wit sprint, those lines seem almost unreal.
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Regarding the call from the technical department, I have forwarded your
concern to the appropriate department.
The handset on the account is under 30 day return period. You can visit
the nearest Sprint store and replace the handset.
Thank you again for contacting Sprint. Have a great day!
Click to expand...
Click to collapse
its 30 days from the day you activate the phone...so you can go to a sprint store or call customer service and add insurance
as a tech in a sprint affiliate store i WOULD NOT swap you out for free because of cosmetic damage. So you are looking at paying 50 through Asurion(the insurance company)
cd85233 said:
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Click to expand...
Click to collapse
they are full of crap lol
you cant return a phone you never purchased from a sprint store lol
Well, well see. I am going to request a return kit from them, as they said that they would do. If not, then what ever.
BTW, the phone doesn't look like its been dropped or has any cracks. The excuse, "Its been in my pocket with my keys," would fly without a hitch.
We shall see what happens.
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
thacounty said:
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
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Click to collapse
Yea, as I thought, I don't have that problem on my phone.
So if I understand your correctly, you bought a phone from Ebay, and added insurance to it?
Sorry about double post. I just added TEP, took it in. Told them about some errors, no lies. Just some stuff that happens with the phone. Of course I know its normal, but they didn't know that. They gave me a brand new TP, and let me keep the old battery.
I cracked my old phone and got a replacement from Asurion, and they sent me a refurb with a bum trackball, which scrolls around the screen and doesnt even go down (sucks, i cant root it now without a modded recovery).
The guy at the Verizon store said i had to call Asurion since they issued the phone...
I just got off the phone with Asurion and theyre sending me a new one tomorrow or something, and they refused to give me an upgrade.
If my next one has a problem, what should i do? I refuse to deal with this.
Leave I guess. I got a like new incredible on eBay for a great price and I'm using that to ride out the rest of my contract. Then I'm leaving for Spring or T-Mo.
Sent from my GSBv1.2 using XDA App
This is why I don't use Asurion. I just have BestBuy insurance, which covers absolutely everything that could possibly happen to my phone (my sister has dropped her phone in a stream and thrown it against the wall and their policy covered it, and she got a new phone the first time, and the second time her phone was discontinued so they gave her an upgrade). I'm careful with my phone though, and honestly I thought I'd break it much quicker (I'm very clumsy). I've had my Eris for about 8 months now and nothing has happened to it at all (hardware wise, anyways. I did almost brick it once, but I fixed it rather quickly).
You could ask to speak to the supervisor of the Asurion rep. Chances are that if you express deeply enough of your unhappiness with their poor service, they will probably help you out. Since you have probably paid enough in insurance to buy a newer phone.
Since you got the phone from Asurion, Verizon won't do anything for you now. I haven't had much experience with Asurion, but I believe they would be less inclined to give you a new phone since it's pretty much the only insurance you can get for phones ( I don't know if the Best Buy insurance is available to only phones bought there or not).
You can try talking to a supervisor and might get some luck. It's worth a shot. If not, I don't think there is much else you can do aside from buying a new phone yourself.
Well they sent me another replacement for free this time, and with a working trackball.. i kinda wish they didnt so i could complain again lol. Dont ever work with Asurion, I swear the first refurb they gave me was a chinese copy, it didnt even say HTC on the phone
Nikolai2.1 said:
Well they sent me another replacement for free this time, and with a working trackball.. i kinda wish they didnt so i could complain again lol. Dont ever work with Asurion, I swear the first refurb they gave me was a chinese copy, it didnt even say HTC on the phone
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Click to collapse
I got an Asurion phone and when it broke (the question is when, not if with those) I just called VZW's CS and got them to send me a replacement, never dealt with Asurion after that, and I vow to never do so again.
I broke my first eris, got a replacement from asurion and the soft key lights didn't work so I called back the next morning after getting it and the guy had me do some reset tests and such and that didn't work so he had a brand new eris sent out to me. I got to keep all the extra stuff that came with the replacement, all I had to do was ship back the phone body itself. Guess I made out good since I only paid 50 bucks for the replacement and got a brand new eris out of it along with two new back covers, two batteries, two chargers and an extra 8gig sd card. lol
Asurion is a miserable excuse for an insurance company. It's borderline fraud what they do. I had to replace an old flip phone a few years back and they gave me one whose screen wouldn't shut off when flipped closed, and it would hardly flip closed anyways because there was no spring-action to the flip. It was just one continuous resistance-filled motion.
This is exactly why we dropped insurance on our phones.
I'm considering dropping the insurance. I don't think it's worth the monthly fee, plus the deductible if I have to use it. I've only used it once so far, back on my old flip phone a couple years ago.
roirraW "edor" ehT said:
I'm considering dropping the insurance. I don't think it's worth the monthly fee, plus the deductible if I have to use it. I've only used it once so far, back on my old flip phone a couple years ago.
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Click to collapse
I dropped the asurion insurance, and just have the warranty the entire length of the contract. That way if the ball craps out after a year, im still good
Sent from my GSBv1.5-ERIS using XDA App
So I was having a weird issue with my wifi turning on and off until it errors out. SO I took it in and they said it was my apps causing the prob... actually it started happening when I updated the software a few months ago...
3 hours go by, they completely remove the phone software and re-load it.. still no good.. so they said they would order me a phone and it would be in wednesday 'today' this all happened monday.
so I go pick it up, he puts the battery in and re-assembled the case, all was good... when I get home; I sat on the couch and got ready to re-download all my apps which is when I notice that the 'back' button isnt lit... like the LED is bad or just not there. So I think... maybe its supposed to be like that. NO, I looked at an old video I took of my phone and everything worked..
so I get to snooping around by taking the phone case apart and found a sticker saying ' VTO 10/06/2011' VTO means I have no idea, however I also found some weird sticky goo where the seam of the case goes...
clearly this phone is either re-furbished poorly or straight up used... I paid full price for that phone and I expect a replacement Identical to the one I bought.
keep an eye out if you use your insurance for an in-store exchange.
All in store DHRP/insurance replacements are refurbished devices regardless of whether a claim was filed and deductible paid or not. I don't agree with the process myself, however sometimes it works to your advantage. Currently if you have an Evo 4G and take it to a store with a problem that justifies replacement, they can order you an Evo 3D in it's place. It always just depends on the current exchange lists. As for the refurb part, there's not really any way of avoiding it.
That really blows, I'd go raise hell and at least get one that doesn't look jacked up. Even refurbs are supposed to "look" brand new, the chipset is the only used part. Generally anything within your first 30 days, you can exchange for another brand new device, after that, it's refurbs. Best of luck to ya.
The backlight on the button should allow you to exchange for another one. It is clearly defective. Can't blame that one on no app.....
That sucks man. On Monday I took my og evo in with a broken screen and I had insurance . They replaced it with a new in box evo 3d.
That's why I don't like sprint's insurance. With the bestbuy insurance, they'll take it, no questions asked. They'll have it replaced in 2-3 days and will give you one that was repaired so well you can't tell if it was new. Also, my replacement wasn't updated so I could S-OFF it.
I've had other phones replaced there and its the same thing. For older phone models, they just give a new one.
Next time you buy your phone, get it from bestbuy with insurance.
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
hvguy said:
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
Click to expand...
Click to collapse
Try a different sprint store. Usually, you'll find a good one if you keep going to different ones.
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
You should take it to the Sprint store and see if they can just replace the digitizer. Make up some BS about how you need your phonefor business and can't wait on a replacement. If they can fix it, awesome. If not, then just take it back and maybe order the digitizer yourself.
sleekgreek said:
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
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Click to collapse
As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
I replace them all the time in our stores. The myth is that you can't get your phone repaired if it's rooted. That's not true, it just voids your HTC warranty, not your insurance with Sprint. I encourage my customers to root and have even rooted some of their devices for them. The biggest issue are techs that aren't aware of Sprint policies or just too lazy to follow them.
palekillerwhale said:
As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
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Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
Racer Of All said:
Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
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Click to collapse
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
I'm actually on the process with Asurion to get a replacement because my screen is broken too... I took the phone to Sprint and the Sprint Rep file a claim and I just had to fax a Form and a copy of my driver license to get it... they wont fix it.. I would be getting the phone by monday so I report back if I get a 1.5 hboot phone..
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
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Really guy you must not know what we can and can't fix read your M&P's one more time brother....cracked screens with multiple cracks not repairable a crack on the digitizer or housing one inch or less we can ae or harvest. So not lazy just am not getting a chargeback for my store as per our SAR.
Sent from my SPH-D710 using XDA App
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Can't and won't are two completely different things.
tokuzumi said:
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
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Thank you for this tokuzumi. I try to do my part in helping people as much as I can.
Sent from my HTC Evo 3D using xda premium
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
sleekgreek said:
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
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That further proves my point that it comes down to a techs willingness to help you. If you were in northeast TX I could help you out. Or just have a hot chick take your phone into the store lol.
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
sleekgreek said:
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
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Your $8 a month goes to Sprint for contracting Asurion, the deductible goes to Asurion. Lately they've been sending out a lot of DOA devices so I've been replacing them with ours. Avoid Asurion if possible.
Sent from my HTC Evo 3D using xda premium
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
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I wish you worked on one of the stores in my area. Luckily when Asurion replaced mine, they didn't yet have refurbished ones so they were brand new. Although this one does have a dead pixel
Sent from my Evo3D Shooter.
If anyone is ever in the Central Florida area and needs help with anything, or anything replaced on the phone. Then let me know. Or if you are willing to drive an extra hour, which a lot of my daily customers do. I am a service tech who has been doing this for a while and knows how to replace almost anything on any newer smartphone. Rooted or not, I will work on it!
I do this stuff on the side. I have done a bunch of phones. If anyone near Chicago needs anything done, I'd be happy to help out. I do it pretty cheap too. I even have an add on craigslist right now.
PS: A buddy and I were the first ones to do a teardown of the Evo 3D. Just saying.
Sent by my Supercharged dual core from the 3rd Dimension
I'm sure there are a bunch of us out there willing to help out. Good to see.
Sent from my HTC Evo 3D using xda premium
Well, I can tell you a few things regarding this issue and what I plan to do about it...
I had a NON-DAMAGE screen issue pop up with my Evo3d just a little over the 30 days from launch, which of course I got the handset on release day. The screen/digitalizer would become unresponsive or conversely just freak out, clicking/selecting things without touching the screen at all. Well of course after a day of frustration thinking it was an app or something else I decided to get it fixed.
First and foremost and still to this day, taking it to a Sprint store (I'm in NY so there are PLENTY of them, including flagship stores and repair dept's.) and they inform me that there is a problem (lol) and they would replace it with a refurbished phone (no cost). I refused, stating that if they couldn't repair the handset they should replace it with a NEW one. Hahahaha, I'm sure you can figure their answer to that...
I told them (the analogy might be a bit off), but it was like buying a new car and having a problem with it right away... so you take it to the dealer and they tell you instead of fixing your car, they have one or two sitting on the lot that was put together from pieces of GOOD cars they had gotten back broken, but not too worry that car he's giving you is just LIKE new.
So I took my phone and called Sprint, eventually elevating it to a Supervisor and explained that just because the phone was over 30 days, it was not dropped, water or any other type of damaged and should be swapped as defective, not damaged and seeing that THEY couldn't repair it (they had not parts yet for it) that further qualified the fact it should be replaced as it was - "NEW". Lol... well, the Supervisor said that although he KNEW that was done at times, he wasn;t sure if he could get approval for this instance. Of course they wouldn't replace it with a new unit, but they did put me in a 3 way with HTC who would repair the "KNOWN ISSUE" with the digitalizers on my phone and send "MY" phone back to me all new. A 6-10 day turn around... Well sounded good right? Sure........ right until HTC somehow forgot to send me the shipping and return info, etc., lol...
Anyways, so fast forward, the screen then worked... only intermittently would they screen/digitalizer issue pop it's ugly head. (The original issue began in end of July, early August)... That is until just last week, when not matter what I did, the screen was totally out of control. SO I went to Sprint store to see if they had parts yet... and the answer was no, they would repair screen, but would replace the phone. I was so pissed as you could imagine. 4 months and no parts for repair? Hmmmmmm... ok, well we (here) all know they WANT that 1.5 HBoot on all our phones and that seemingly benign tracking software too... lol. So I refused.
Ok, to the meat of the story...
So I called Sprint and after going through what seemed torture (yes - 4 + hours on the phone) they shipped me a REPLACEMENT unit. OH boy... you're thinking he's right back where he started... but it's not so.
What I wanted was the broken phone and a replacement unit in my hand at the same time, obviously for a reason.
First thing I did of course was turn the thing on and sure enough, HBoot 1.5. Then the unit starts and of course the garbage is there, asking if it's ok for HTC to TRACK my activities to provide a better product, bull bull bull, but whatever... I just look over the phone and make note of all the upgrades to software, hardware, etc., personally, I'm not liking it, but whatever.
Here's what I'm gonna do about it... I'm taking the damned thing apart and swapping the NEW screen with the core of my phone so I get what I want. I still have another 14 days to send the broken phone back so plenty of time to do it. I also took video of my phone freaking out so if they try to charge me I will be able to fight it. I'm not in the city this week otherwise I would have just stopped by the Sprint store near me and duked the kid $20 to do the swap for me, but whatever, I have the tech tools so will help myself. I'm happy to be free from the bull they put on the handsets and keep my original phone. I get my new screen and keep the original core... all no cost to me.
Anyways, thought I'd just share my experience with you all.
Regards,
palekillerwhale said:
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Ahahahahaha who is your SAR...I am in the south region too and I am floored by your response I am a tech at a 3rd party dealer and we just had an audit of my store I asked my representitive and you are wrong ahahahahaha
Sent from my SPH-D710 using XDA App
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Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
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Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
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I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
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Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium