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Hey,
I accidentally dropped my phone in the toilet. it still works (and the toilet was clean) but the white dot you can see after taking out the battery and looking above the serial code is now red. Is there any way to replace that dot? Are there any other water indicators? My device is under warranty and I want to get it replaced.
there is another water indicator in your battery. you can try to find the water indicator sticker on ebay. i have no idea if they have the exact one.
I have replaced my phone at least 3 times and they always send me my phone first and then I send mine. Do you think they'll check the water indicators and fine me?
also anyone have a picture of a battery with the indicator? Mine is white with red lines dunno if that's cause it's wet or if it's always like that
...
10char
willy101 said:
I have replaced my phone at least 3 times and they always send me my phone first and then I send mine. Do you think they'll check the water indicators and fine me?
also anyone have a picture of a battery with the indicator? Mine is white with red lines dunno if that's cause it's wet or if it's always like that
Click to expand...
Click to collapse
They will see it has been in water from the indicators, and then you will be billed full retail for a new phone. My ex tried this herself..............yeah, she peed a little when she got the bill. If you are under contract, they will suspend your service if you don't pay for the replacement. She said FU to AT&T when this happened and changed carriers right away.
That's usually the first thing they ask, probably the first thing they check !
Btw, no such thing as a clean toilet...lol!
Sent from my MB860 using xda premium
the cool thing is it works aside from some memory hiccups and the random alarm going off.
gps and internet work great lol i'll check ebay and let you know
so only 2 indicators right? 1 on the phone and 1 on the battery?
also would this work? http://www.instructables.com/id/Turn-Your-Cell-Phones-quotI-Got-Wetquot-Indic/?ALLSTEPS
Or maybe i can order a new phone and then swap the stickers then send them my busted phone?
willy101 said:
the cool thing is it works aside from some memory hiccups and the random alarm going off.
gps and internet work great lol i'll check ebay and let you know
so only 2 indicators right? 1 on the phone and 1 on the battery?
also would this work? http://www.instructables.com/id/Turn-Your-Cell-Phones-quotI-Got-Wetquot-Indic/?ALLSTEPS
Or maybe i can order a new phone and then swap the stickers then send them my busted phone?
Click to expand...
Click to collapse
I had a problem like yours before, except my Atrix was "damaged" by rain... Everything worked, but I just wanted to get it replaced, so what I did:
1. Ordered this: WATER DAMAGE INDICATOR STICKER FOR HTC DESIRE Z A7272
This is the replacement for the HTC G2, it's the largest water damage sticker size out there. Atrix is 6mm, G2 is 4mm. It works because only 2mm is shown on the Atrix, so that leaves 2mm for error.
2. When it gets to you follow this guide till step 6.
3. On the back cover that you took off you will find the red sticker. Peel it off. Take the HTC sticker and place it so that the white side is facing the right way, the sticky side won't be touching anything.
4. Apply a small piece of tape on the sticky red side to keep it on the casing. Check that you did a good job, and put the phone back together.
5. Get it replaced under warranty!
Thanks guys cheers
I wonder if you could just use like a plain white sticker, like from an address label or something
the only thing i'd be worried about is that they might try getting it wet
You guys do know insurance fraud is a felony right?
Short story: Best Buy no longer allows "3 lemons = new phone". One of the best benefits of their insurance plan is gone...
Long story:
About 2 months ago. My girlfriend decided she wanted her latest Evo 4G (already a refurb from Best Buy.) turned in for another because of the screen separation issue that started to creep up slowly. We took it in under our Black Tie Insurance plan which, at that point, we loved. showed them the issue, got it shipped off. Few days later, got one in return. As soon as I saw the phone, I could tell this one was having the same issue I just returned the other phone for. I instantly told them that this one was going to do the same thing and wanted it returned, before even activating it. They said OK, shipped back again. (2 times now.) few days later, the other comes in. I check the screen...and **** you not, screen was doing the exact same thing. I had written down the previous serial just to make sure they weren't 'effing with me. nope, they didn't match. So, I show them, they are wishy washy about it but take it back and left huge notes in capital letters "SCREEN COMING UP, DO NOT SEND ONE LIKE THIS". So, we wait again. (3 phone.) Few days later, get the call. Go in, look at phone... and as SOON as she opens the box, without even taking off the protective film I could tell it was screwed up. Not only was the bottom left hand corner coming up, like all the others. The whole bottom half of the phone was coming off. I verbally digressed "Are you ****ting me?" showed them the phone and they instantly go "Oh wow." it was that bad. I ask about the new phone policy and how I've had to ship these out 3 times, this being the forth. They state "We don't get new evo's anymore" I go "That's fine, a phone of equal value will work. She says she wouldn't mind a Design 4G, looking over specs, I personally feel it comes out as less than equal value, but she's fine with it. They state they don't have the policy anymore and it was removed at the beginning of the year. I, rather upset, state I've been dealing with this crap since November and just because I missed 3 crappy refurbs before their cut off shouldn't mean I have to suffer. Her suggestion? try Sprint. yeah. it's past 1 year, so that's a laughable suggestion... also, given that I'm paying you for insurance!. I asked to speak to the manager who suggested the same thing!. try sprint or keeping spinning the roulette wheel for a decent refurb. My only real option was the roulette wheel. This time, the Manager left notes, put a ticker on the glass of the phone with a huge ARROW pointing to the bottom of the phone that read "DO NOT SEND ANOTHER LIKE THIS EVER." Then, on the paperwork, stated my many attempts, how disappointed he was and how this next one better be checked multiple times before being shipped.
So, we picked up her phone tonight... all "seems" OK so far, guess I get to wait and see if the screen starts coming up or not.
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
megabiteg said:
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They are not good for support on **** I refuse to get insurance or black tie for almost any of their stuff. Their policies are awful and apparently they don't notify you of change which should be illegal
Sent from my PC36100 using xda premium
Well if they aren't going to give you a brand new phone, just keep sending the broken ones back and keep trying. Eventually they will realize it's costing them more in shipping costs than it would to just give you a new phone. Maybe try going to another Best Buy as well.
And I know exactly what you are talking about. I made a claim with Asurion in December, and it took 4 refurb evo's, that were all bad, and then they finally gave me a new 3D. The first two had screen separation, with one of them the glass was actually completely separated, like I could take my finger and lift the entire glass off the phone. The other two both had a broken vibrator out of the box, and both of them had two of the four touch button lights that weren't lighting up at all. I really can't believe they actually ship these phones out to people like this without a simple look-over to find issues like this.
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
..... That's an Interesting thought.. I have no idea if that's the case or not.
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
sitlet said:
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
Click to expand...
Click to collapse
That sounds like a pretty standard policy. I figured that might be the case.
Sent from my PG86100 using xda premium
I know at sprint sometimes is a game of chance on refurbished units back on the EVO days I had to swap my 2month old phone out due to blue spots in the screen they wouldn't fix it. Lol pain dealing with refurbished units sometimes you get lucky other times it is a gamble .
Lol I would rather keep my original phone and just repair it my self lol.
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
*runs up flight of stairs to smash screen*
Sent from my HTC Evo 3D using xda premium
eXplicit815 said:
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Click to expand...
Click to collapse
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Thanks
---------- Post added at 09:40 PM ---------- Previous post was at 09:37 PM ----------
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
Thank you so much. I hate having to wait a month before they replace the phone.
yousefak said:
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Click to expand...
Click to collapse
As far as I know they only charge the fee if there is physical damage, water damage, or if it lost or stolen. If you take the phone to a corporate store with a repair center they will fix it for free and if it cannot be fixed then it is replaced with a refurbished phone. Personally I used to work for both companies and I think that TEP is much better than best buy's insurance policy.
Sent from my PG86100 using Tapatalk
Just a heads up, my recent experiences with Best Buy's warranty service. Extremely positive.
Broke my Streak last wednesday while shuffling papers on my desk at work. Detoured to Best Buy on my way home, expected to use their horrible Experia loaner phone for 3 days and get a crispy Streak in return (not my first rodeo). Nope. Either a white streak (no. I work in the tire business. Even though I'm in an office, I do venture out into the warehouse. white things never last here) or another android phone with a small screen. I explain to them why each of those is unacceptable, they tell me it's that or pound sand until I'm up for a contract in July. They were all very professional, they worded it nicely enough, and used corporate rules and regulations to explain why they would like to help my but are powerless. I ask them if there would be somebody who could make decisions like that. They say the GM can, and page for a manager. The acting GM comes over and makes an ass out of himself, and runs off to call the manager. Boom, instant approval.
The CSR's were not too up on getting the Note as a replacement for my Streak in the store, they didn't know how to do it, the (acting) store manager was a bit of a tool, but they got through the replacement process from Black Tie. It took a few minutes, and a couple (hundred) dollars from me, but I was able to get the Note for a reduced price because they did not have any Streaks available.
That was Wednesday. Saturday, the phone was hard bricked. I walked in, they did an R&R and gave me a brand new Note. No questions, they didn't care how it happened, they just took the phone and tried a couple of leads to the wall and to a computer and nothing worked. They remembered me, he opens the locker, pulls a box out, voila, brand new phone.
At the end of the process, I asked if we needed to update my black tie plan, and they explained that the black tie system references SKU's not IMEI's. Sounds like a deal if I ever want to add another line for a family member and get them a Note... Not that I haven't gotten every penny's worth out of it already.
tl;dr, cliffs:
If you speak nicely, act professional, and keep everybody happy, good things will happen.
If you have one Note, buy Black Tie for it.
If you have more than one Note, buy Black Tie for one of them. Just swap SIM cards when you break the uninsured one.
I work at best buy mobile and typically in that case we would have to escalate it and get it approved for a junk out that would pretty much give you the liberty to buy any device in the store for the full retail value of the streak when you purchased it since the streak is discontinued. If there was a difference in price you would have to pay out of pocket. It would probably take a few days to approve but it is possible. Thats why i always recommend it because having blacktie gives us a lot of options to help customers out. Big plus: no deductible! Im glad to see the outcome of your store visit, I would recommend to always go to the besy buy mobiles we are typically better trained and willing to help than the big boxes
Sent from my SAMSUNG-SGH-I717 using xda premium
And yes it is based on sku not imei. I would recommend taking your psp# (blacktie protection number) in, just so we dont pull up your receipt and look at the imei
Sent from my SAMSUNG-SGH-I717 using xda premium
i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes it does! Though i cant add it to my note since I won it from the karat contest!
Sent from my SAMSUNG-SGH-I717 using xda premium
drastic61 said:
Yes it does! Though i cant add it to my note since I won it from the karat contest!
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
i hate you lol i wabted to win one on karat.... im pretty sure everyone i know has one something on karat but me lmao
Sent from my SAMSUNG-SGH-I717 using xda premium
Can someone explain the black tie thing please? I have no clue what you guys are talking about. Lol. I got insurance through best buy when I bought my note.
Sent from my SAMSUNG-SGH-I717 using XDA
Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
Sent from my SAMSUNG-SGH-I717 using xda premium
kornklown69 said:
i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Your about to hate more.... Won my razr too...
Sent from my SAMSUNG-SGH-I717 using xda premium
drastic61 said:
Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Cool that's what I have
Sent from my SAMSUNG-SGH-I717 using XDA
First time you break a screen, your stomach sinks. Then you'll be so stoked you pay that $10/mo
Pretty much it pays for it self. That's the beauty if insurance.
When I had my infuse, I dropped it and broke the LCD and no insurance on it so I had to pay full price for a new one.
I'm not taking any chances this time.
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
I tried getting black tie for my note but they wouldnt let me buy it because I did not purchase the note for them... I was very dissapointed. Anybody else got turned down?
Sent from my SAMSUNG-SGH-I717 using xda premium
I've been delaying taking my phone into Best Buy to have it replaced. Lots of issues going on that I think stem from having dropped. One thing I will say... the Note is one TOUGH phone! So much for cheap, plastic Samsung phones.
I was walking down a busy city street one day, and I had to whip my phone out to send a quick text. Due to the slippery backing of the Note, the phone just slipped through my hands and into the air. I was unable to prevent what happened next. From a distance of perhaps 3 or 3.5ft, my Note smashed into a hard concrete sidewalk, cartwheeled about three times, and settled on the ground face down. I was just sure my phone was not only f-ed up, but the screen was shattered to pieces. Imagine my surprise when I picked the phone up, and the screen was flawless. A tiny piece of plastic sort of broke off in the extreme upper right corner of the phone where it curves on the edges, but other than that... the phone was flawless on the front. The back was even more amazing... not one scratch on the back cover. The only damage was on three of the four rounded sides of the phone, where the Note made contact with the ground when it cartwheeled. It's scratched on three of the sides, but that's it. The rest of the phone was flawless.
But, ever since then, I've been having on-going problems with the phone. It randomly reboots and even completely shuts its self off, all of the time. I missed a very important doctors appointment two Monday's ago, because even though my Note had a full battery when I took it off the charger a few hours before I awoke that morning... the Note somehow turned its self off. It didn't restart... it simply shutdown and stayed off. I woke up way after I was supposed to, and that's when I found out the Note had turned its self off. The next Monday, it did the same damn thing! Turned its self off overnight. Luckily, I coincidentally had awoken naturally, just around the time the alarm on the Note should have gone off. I was pissed.
Another issue is the reboots. I've noticed that once my battery gets down to around 25-26%, my Note will go into a very strange, endless reboot cycle. It will reboot its self and then go to the home screen. It will take several minutes for the screen to fully load all of the home screen icons and wallpaper, and just when it seems like the phone is fully functional... it will reboot its self and the cycle repeats. I have to charge the phone significantly before it will finally stop the chaotic reboot sequence.
One of the three gold prongs inside of the battery case that's supposed to contact with the gold plates on the top of the Note's battery, is almost completely broken off. Sometimes the phone will not power on because it won't read the battery. And the back cover is pretty much done for. Most of the attachments that keep the battery cover secured to the back of the phone, have broken off.
And, performance-wise, the Note is really good at times, but other times it makes you want to throw it at a wall. The lag becomes unbearable and you can't use the phone at all, because it will eventually start to freeze at every command. The only way to fix the issue is to do a battery pull.
I do have the Black Tie Protection, but I've heard various responses as to whether or not BB will simply give me a new Note or give me a bunch of B.S. which may involve getting a refurbished phone if they do decide to exchange it. I would like to demand BB replace the Note, due to the fake they screwed me over on my first Note which turned out to be defective. BB kept giving me the run-around and excuses as to why they couldn't and wouldn't replace my Note. Mind you, I was still within the 30-day trial period. When I finally had to resort to calling AT&T about the issue, AT&T was extremely upset with BB for not honoring their 30-day, no questions asked policy. AT&T had to grant me an exception, and replace the phone for me at an AT&T Store, even though I originally bought the Note from BB. So, BB can consider this fulfilling their obligation, by giving me a new Note when I finally can take it in. I just don't want a bunch of B.S. and excuses. I've never used my Black Tie Protection before or on any other phones to know how it works.
I had BlackTie on my Samsung Captivate. I believe, if the phone appears repairable, they will ship it out for repair rather than exchanging it. The first approach is usually to attempt a repair. If the phone doesn't get repaired they will replace it. I bought my Notes from RadioShack so no BlackTie but then I only used BlackTie to try to get the GPS repaired on my Captivate which couldn't be done and BB said I had to deal with Samsung on that issue and so I cancelled BT and got ATT to sell me an Inspire under my old contract date.
Covers "everything" except for lost/stolen and complete water submission?
So if the phone was in several pieces... It would be covered?
I don't see why anyone would bring a phone in to be "repaired," knowing that it could take days or weeks when they could bring in a phone which can NOT be repaired and simply walk out of the store with a new or refurb phone.
vipergtsr6 said:
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
Click to expand...
Click to collapse
You are not going to see this happen on a note for a while. I was able to get them to upgrade me to the Note from my Streak, but that's because the streak hadn't been for sale for some time, and the refurbs at the warehouses weren't there.
I also, have never had a problem walking in with a phone with a broken screen, and getting a "different" refurb 3 days later. I am not SURE it is a different unit, but they gave the option of getting my phone back in 2 weeks, or a refurb in 3 days, I thought the choice was pretty clear. Especially because a refurb is usually in better condition than a phone that's been dropped a couple of times.
***PICS ON 2nd PAGE***
Woke up this morning to find one of our dogs made a chewing toy of my wife's HTC Amaze. Thankfully we opted for insurance with TMobile. We still have to pay a $130 deductible (which sucks) but at least they let us keep the battery, charger and other accessories. I'm hoping they are sending a complete packaged phone so we with have extra of everything.
Anyone else ever had to use their insurance?
**EDIT**
They replaced it with a NEW sealed Amaze accessories and all!!
Way to go Asurion!
I did once with mt4g. Deductible was almost as high as the price I paid for the phone. They didn't send extra goodies unfortunately... Just the device itself (no battery, charger, etc....)
Sent from my HTC Ruby running Sense 3.6
same here. when I warrantied my MT4G in JAN of 2010, all they sent was the phone itself minus battery, battery cover, and charger. and I had even told them (and showed local Corp. store) the charger no longer worked, their response to that on the phone was go to local TMO store and get a new one, local store charged me full price for it. Good luck.
No extras here on my MT4G either, nor the 3 9700's I went threw.
Sent from my HTC_Amaze_4G using Tapatalk 2
I had to do insurance swap less than a week after getting my phone in Jan. Asurion sent a new battery and charger so I ended up with a backup for both.
Sent from my HTC_Amaze_4G using xda premium
YES!!
That is awesome Kamikaze22!
Well Asurion Insurance pulled through. SEALED untouched new HTC Amaze 4G all accessories included!
Thank God!
They told me they try to send new phones if they are available but we could receive new or refurbished.
I asked the rep to please note I was requesting NEW even though I know she could not make any guarantees. Excellent!
pavoid said:
Woke up this morning to find one of our dogs made a chewing toy of my wife's HTC Amaze. Thankfully we opted for insurance with TMobile. We still have to pay a $130 deductible (which sucks) but at least they let us keep the battery, charger and other accessories. I'm hoping they are sending a complete packaged phone so we with have extra of everything.
Anyone else ever had to use their insurance?
Click to expand...
Click to collapse
More than likely they are going to send you a phone with no battery .... and no extra accessories.... they never send all the good stuff!
mznatnat said:
More than likely they are going to send you a phone with no battery .... and no extra accessories.... they never send all the good stuff!
Click to expand...
Click to collapse
It all depends on how it is replaced, it seems. My wifes G2x was replaced by T-Mobile about 6 months ago for a defect and they sent the phone only without the battery or even the back cover.
I just had by phone replaced by Asurion (I dropped it and cracked the screen)and they sent a out a kit with everything. It has the battery, charge, and all.
The other was a free replacement and this one cost $130. I would have much rather purchased a battery and charger!
Something no one seems to have considered yet - yes, the $130 deductible isn't pleasant, but its a whole lot more pleasant than paying $500-$600 that would be the only option (aside from buying a phone without a warantee via craigslist or adding a ghostline with data/changing one's phone number to that ghostline if you're even able to remove data from your existing line to begin with etc etc) while still on the contract (or installment plan) tied to your device.
Also, someone said something about how Asurion hadn't sent a charger out even after having shown a retail sales associate how the charger was mangled. I agree it sucks that the insurance didn't send a charger in that case, but the sales associate has little to no control over what an Asurion employee can send out on a claim. The asurion employee themselves have little to no control either for that matter. I'm not meaning to judge, only to educate.
In no way shape or form do I represent any particular company, but I will say that I do get benefits that allow me two discounted phones per year, and in light of that I STILL carry full protection on both mine and my girlfriend's phone. $130 is a lot easier to swallow for a phone that will still be covered by warantee than any other option available on the spot. =)
Sent from my HTC_Amaze_4G using xda premium
Just in case people missed this little bit of info. I got a brand new, sealed, accessories and all Amaze sent to me yesterday morning.
I cannot speak for everyone else but in my personal experience Asurion delivered!
I had to replace my first amaze and was sent a new box complete with charger battery headphones etc. At the time the phone had been released for only a month so I was expecting a new box, but as shelf stock drops, and they start fixing the phones that have been turned in, you get more of the 'refurbished' stock that they need to get rid of.
When I replaced my first Amaze I had to send back the unit only and reuse my battery and back cover...very strange...if I wanted a new back cover I had to get it directly from HTC
- being Scottish means I like to hang 'em out and rock it like I'm William Wallace on an Amaze 4G
Did you have to return the chewed up one?
Sent from my HTC_Amaze_4G using XDA
Let's face it. It's the device that's malfunctioning... Not the battery. Not the back. Ive never understood what the big deal is unless your back is totally mangled or scratched up which would be understandable, (yet preventable through proper care). Long as the replacement phone is sufficiently functional. I won't say there aren't any bad eggs cuz I know from experience there are... But in the last 6 year's of having t mobile, I've probably had about 15-20 different phones and an average of one or two exchanges for some of those devices. If I've had approx 6 or 7 exchanges, I've only had one or two tines in which the replacement device wasn't acceptible. It's a hotbot a hassle to have to send a phone right back, so I understand, but from ky experience a bad exchange isn't all that common.
Concern is understandable, but its a bit paranoid to make a huge deal outbid getting a phone-only exchange in my opinion (no offense intended). A lotbof these phone-only exchanges also happen to be nearly brand new devices that were returns from buyers remoslrse periods. And most of those remorse returns are from ficle consumers who are merely picky and indecisive.
Sent from my HTC_Amaze_4G using xda premium
bmbrad said:
Did you have to return the chewed up one?
Sent from my HTC_Amaze_4G using XDA
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Click to collapse
Yes, I do need to return the chewed up one.
We have hard shell D30 cases on both of our Amaze's, but the dog was able to destroy the camera lens. Other than that the case protected the back completely.
pics of the phone and dog?
andy55 said:
pics of the phone and dog?
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I will post pics of both when I get home.
Pics of the chewer and the chewed.
Here are some pics.
1. Ralphie the dog
2. Amaze front
3. Amaze camera lens
I sent the damaged phone off today.
looks like the gorilla glass survived...
Hi everyone. I bought my EVO 4g LTE from wirefly. I noticed that my new phone has a little defect on the border that goes around the screen. I can definitely live with that but its kind of irritating and it can get worse.
If I would want a replacement would I have to go through wirefly or Sprint for that? Also would it be free to get a new one? I do have insurance through the TEP, but wouldn't want to pay $100 especially that I had the phone for only one week. Any advise or suggestions would be appreciated.
Sent from my EVO using XDA
whats the defect does it look like you dropped it.also sprint shoulp replace it if it looks like its their fault.for free.
If there's functionally nothing wrong with the phone, just get a TPU cover for it and forget about it.
A replacement device may have dust under the screen, dead pixel(s), random reboots, etc.
Dude you have a little defect on the border? You're going to return the phone cause of that? Like someone said put it in a case and forget it and see a doctor for your OCD.