Atl only free months bill credit bad prl!!!! - HTC EVO 3D

Okay Im not sure exactly if this will work for anyone else, but if you reside in or around the Atlanta, GA area then this definitely applies!! Okay so first off if you updated your PRL lately then you would notice that you are stuck in 1X. So basically I called and talked to a rep that informed me that there are about 5 to 6 towers that are down in Atlanta area and will not be back up until October 31. Now with that being said he offered me 2 options. He says they can either credit me some data fees back onto my account or let me out of my contract. I said either would be fine at this point. He sent me to retentions. Then I talked briefly with the guy and told him about the outages and what I was offered. He came back and said being that the outages are so far out to get repaired and they want my business. He could either let me out of my contract or credit me a whole months bill!!! I was shocked....But I couldnt pass that up. I took the full months credit (129.99) and then I updated my PRL back to the 20801 and now Im back on 3G with a full months credit on my account. Not sure if it will work out like that for anyone else but its worth the try. I would call and say that you were told by Sprint rep that there were 5 to 6 outages and that they offered you the same thing....Out of your contract or a months credit to your bill for the outages to get repaired but then you got disconnected and that is why you are calling back to proceed on with this issue. Hopefully that will work for someone else. I also got some other credits but they were for a previous issue. So in total I ended up getting 62.50 for my previous issue and 129.99 for the outages. Almost 200 in credits. Depending on what you pay a month. He said he could credit me only the reoccurring charges on my account. Good luck everyone and hope it works out for you the same way!!!

What's your zip code?

falconey07 said:
What's your zip code?
Click to expand...
Click to collapse
30093-Norcross

You aren't too far from me. When I called they said the towers were fluctuating from being on par to underperforming, but dude made no mention of towers being down. Hmmmmm.

falconey07 said:
You aren't too far from me. When I called they said the towers were fluctuating from being on par to underperforming, but dude made no mention of towers being down. Hmmmmm.
Click to expand...
Click to collapse
I dont know. Maybe try calling back and telling them that you were told that they were down and that it would take until October 31st to repair them. Tell them to check their outages and notes and they will see the date so they know you know what you are talking about.

When did this start? I was in Atlanta 2 weeks ago and had issues the whole trip.
Sent from my PG86100 using XDA App

Frontierchick said:
When did this start? I was in Atlanta 2 weeks ago and had issues the whole trip.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Well I called today and they did that.

kinda worked for me in dunwoody, they said to call back when the outage is fixed and they'll credit me for how long its been out

I was in Atl for 2 wks back in July. For some reason I was getting very poor network signals. I had to use my brother's Verizon phone most of the time.

Related

Airwave upgrade

I thought you couldn't upgrade an Airwave but long story short I went to sprint to buy another phone and they wouldn't sell me one off contract due to store policy. But he said my Airwave had an upgrade and if I order the phone he would upgrade it without me changing phone numbers.
Sent from my PG86100 using xda premium
is it a corprate store because if so that doesnt sound right they get payed commision for selling contracts and he might have been trying to swindle you
You can't upgrade an airave line. Since they have to give you a phone number to give you the device, yes it does show up on your account as another line. However, any rep with 1/10th of a percent of a brain will realize that it's an airave line, and thus cannot be used to upgrade a phone.
If they do upgrade your airave line, sprint will find out about it, and charge you the full amount of the phone.
No it wasnt corporate store. I ordered the phone said it would be there in about 3 days. He said they don't do it often but sometimes there are exceptions.
Sent from my PG86100 using xda premium
This has been done many times before and there are threads about how to do it. Last I knew of, Sprint was buckling down and closing this loophole. But evidently it can still be done.
On a lot of accounts it shows a message that we can't upgrade airrave lines, but on others they haven't posted the note yet, my manager did one the other day
I just tried to do it at bestbuy.com and it will let me....but now idk, I'm having second thoughts since I'm not digging it that Sprint could catch on and bill me full retail when my regular line is eligible on June 1
Sent from my 3VO
I got an airrave couple months ago and notcied on my account that I could upgrade the line right away. This is on top of my current line with the evo3d having an upgrade credit right too. I tried to upgrade that Airrave line for a Nexus S but the store didn't have any in
Can someone who has done this confirm Sprint never charged full price later on? Additionally, it seems lime doing this makes you sign up for a data plan for that 'line'
Sent from my 3VO
Vandelay007 said:
Can someone who has done this confirm Sprint never charged full price later on? Additionally, it seems lime doing this makes you sign up for a data plan for that 'line'
Sent from my 3VO
Click to expand...
Click to collapse
I can confirm that as a customer there are no negative repercussions except the loss of any mail in rebates. They are systematically flagging accounts to warn reps not to do it, and threaten reps about doing it. But the risk is all on the reps side.
At what store would doing this upgrade be most successful at? Best buy or sprint store?
Sent from my PG86100 using XDA App
sitlet said:
You can't upgrade an airave line. Since they have to give you a phone number to give you the device, yes it does show up on your account as another line. However, any rep with 1/10th of a percent of a brain will realize that it's an airave line, and thus cannot be used to upgrade a phone.
If they do upgrade your airave line, sprint will find out about it, and charge you the full amount of the phone.
Click to expand...
Click to collapse
I've upgraded my airwave line (more than once). Any poster with 1/10th of a percent of a brain will realize that they don't know everything.
I went into best buy and they didn't seem to be able to....however, on their website you can... I just need to figure out how to not sign up for a data plan...
Sent from my 3VO
I know people who have had it done at Radio Shack. The reality is, you need a rep who knows what the Eff they are doing.
Vandelay007 said:
I went into best buy and they didn't seem to be able to....however, on their website you can... I just need to figure out how to not sign up for a data plan...
Sent from my 3VO
Click to expand...
Click to collapse
I've always just signed up for the data plan in store (Radio Shack) and then later taken it off when I did the ESN swap back to the Airwave.
What did you have to say to sprint to take the data plan off? I guess I'm basically looking for a step by step... Thanks bro
Sent from my 3VO
Vandelay007 said:
What did you have to say to sprint to take the data plan off? I guess I'm basically looking for a step by step... Thanks bro
Sent from my 3VO
Click to expand...
Click to collapse
I didn't say anything. I just reactivated my Airwave ESN. I didn't even wait a few days. Activated the phone at Radio Shack. Called from a 3rd device and did the ESN swaps.

In stock at some walmarts

I was at walmart earlier, casual passed cell phones and saw an evo lte. I thought, wtf? I asked if they had them and they ended up not having it but asked if I wanted them to call another store. I was about to make another errand that would pass another walmart so I said sure. She called and sure enough, in stock! I honestly expected it to just be mis-information and be an evo design, or viper lte/etc.
So i go to the other store, (i-30 and bucker in east dallas) and sure enough, two in stock!
Now the bad news, they couldnt get the system to work for me. They'd put in my info and it would return an error saying information couldnt be retrieved. Girl was very helpful and even called sprint to verify I had an upgrade. No dice though on getting the system to accept it.
I will say, I tried to preorder online and got some dumb error at checkout too. Then wirefly had an error but they were able to solve it, so might just be me.
Sadly, I left without one.. but there is two there for others! Dont overlook wally world!
Agree with that. Also check you local Sams Club as well i think they will have them at the price 147.97 upgrade and new line. So that is where i will be going to get mine on wed. When the national evo day starts.
fsuwade said:
Agree with that. Also check you local Sams Club as well i think they will have them at the price 147.97 upgrade and new line. So that is where i will be going to get mine on wed. When the national evo day starts.
Click to expand...
Click to collapse
ah! that reminds me, price at walmart was 158.** i think, possibly 159 but I could almost swear it was 158 which i thought was an odd number.
also, there were literally signs up that said that evo lte was in the weekly ad but not in stock
158.88 at my Walmart in NY,none in stock though.
Sent from my PC36100 using XDA
I was just at Walmart and I thought I would as and the guy looks down about pulls out an HTC EVO 4g LTE box. My jaw dropped. Ill wait a couple days and get one from by BB pre order.
Well just stopped at a sprint store in plainview texas was told stores wont have them till the 3rd, so i went to Walmart and to my surprise they had 1 .......yup i got it
Sent from my PG86100 using xda premium
Darn, you guys got my hopes up. I called about 3 different local Walmarts and 2 Sams Club and the Walmarts dont even sell Sprint phones and Sam's club, like everyone else, doesn't know when they're getting it. I'm dying to be able to cancel my Wirefly pre-order and just get the damn phone already!!!
I just went to a Walmart that had 3 in stock. The lady was going to sell me one. I gave her my number, and I couldn't be found in the system. She said since my number was long distance it wouldn't work.
I've never heard of that, but maybe it's true. I didn't have a lot of time to argue otherwise, so I left without one.
I just cancelled my wirefly order and bought one from my Walmart.
Sent from my EVO using xda premium
Where are the locations for Walmarts that have them in stock if you're willing to share? I've been calling around with no luck in Orlando.
Long time lurker on this site
Just want to give thanks for this thread. Was able to get one from Walmart yesterday in Columbia MD.
FYI - Walmart dosen't sell many phones at all so therefore their CSR are clueless to how they sell phones. It took me about an hour to get mine but what saved me for even getting the phone was that I had Sprints backdoor Number in handy and called them 3 times and handed my phone to the CSR Rep so the Sprint Rep could coach him on what to do.
I suggest yall definitely do that if you go to Walmart
My local Walmart had a full stock of them as I believe no one knows Walmart has the phone and the funny thing is that there is a Sprint Store located right next to walmart in the plaza and they have still yet to receive their 1st shipment.
dre22era said:
Long time lurker on this site
Just want to give thanks for this thread. Was able to get one from Walmart yesterday in Columbia MD.
FYI - Walmart dosen't sell many phones at all so therefore their CSR are clueless to how they sell phones. It took me about an hour to get mine but what saved me for even getting the phone was that I had Sprints backdoor Number in handy and called them 3 times and handed my phone to the CSR Rep so the Sprint Rep could coach him on what to do.
I suggest yall definitely do that if you go to Walmart
My local Walmart had a full stock of them as I believe no one knows Walmart has the phone and the funny thing is that there is a Sprint Store located right next to walmart in the plaza and they have still yet to receive their 1st shipment.
Click to expand...
Click to collapse
Man, you aren't too far from me. I'm in Gaithersburg, any idea how many they had in stock in Columbia?
Its crazy that Walmart has random stock of these phones while preorders at all major phone vendors haven't been completed (or even started).
I bought mine from dunnellon Florida. It was the only one they had.
Sent from my EVO using xda premium
purock said:
Man, you aren't too far from me. I'm in Gaithersburg, any idea how many they had in stock in Columbia?
Its crazy that Walmart has random stock of these phones while preorders at all major phone vendors haven't been completed (or even started).
Click to expand...
Click to collapse
have you tried walmart in germantown? maybe they have it too..
stang04 said:
have you tried walmart in germantown? maybe they have it too..
Click to expand...
Click to collapse
Yea, I'm probably going to swing by that one after work. Not looking forward to it. That Walmart is a giant clusterf. But a mans' gotta do, what a man who want his cellphones' gotta do.
EDIT: I see you are in Gaithersburg too. Are you going to go there as well, or do you have your phone already?
Picking mine up now. The woodlands, TX @242 location. They have several
Sent from my SPH-D710 using Tapatalk 2
Edit: ultimate fail job! Lady heard LTE and thought I meant LG Viper LTE. Battled 5 o'clock traffic with 2 young ones for nothing!
I just called my local walmart and they told me they don't sell Sprint phones in store.... so confused right now.
le0ch said:
I just called my local walmart and they told me they don't sell Sprint phones in store.... so confused right now.
Click to expand...
Click to collapse
Called three Walmarts in my area and that's what they all said.
I got the last one at Walmart in Slidell la. Had to fight some traffic to get it. $171 with tax.
Sent from my Nexus S 4G using Tapatalk 2
le0ch said:
I just called my local walmart and they told me they don't sell Sprint phones in store.... so confused right now.
Click to expand...
Click to collapse
Some do, some don't, just depends. In Orlando most sell Sprint, but one or two don't.

Can't Make Calls or Text until Oct. 14th

Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
Click to expand...
Click to collapse
Seems to me you were fed a line. Call back and see if the answer changes. If it doesn't, your are entitled to a credit. No questions asked.
roids87 said:
Seems to me you were fed a line. Call back and see if the answer changes. If it doesn't, your are entitled to a credit. No questions asked.
Click to expand...
Click to collapse
Yeah, they gave me a $10 credit, if that ain't a joke.
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
Click to expand...
Click to collapse
Sounds fishy... It's hard to believe that a carrier would just deny services and continue to charge for them. I assume this would mean no service for anyone in the ft worth area since you're not the only one who uses those towers. I don't think Sprint would risk the class action lawsuit.
Sent from my EVO LTE
premo15 said:
Sounds fishy... It's hard to believe that a carrier would just deny services and continue to charge for them. I assume this would mean no service for anyone in the ft worth area since you're not the only one who uses those towers. I don't think Sprint would risk the class action lawsuit.
Sent from my EVO LTE
Click to expand...
Click to collapse
No arguments there. I'll probably call back in a few days to see if they have anything better for me. Right now I'm sick and lost my voice, so I just don't want to deal with it. But once I get my voice back, I'll see if I can't get anything better out of them. Especially since I'm still paying for when I can't even use my phone which is kind of stupid.
NoClemency said:
No arguments there. I'll probably call back in a few days to see if they have anything better for me. Right now I'm sick and lost my voice, so I just don't want to deal with it. But once I get my voice back, I'll see if I can't get anything better out of them. Especially since I'm still paying for when I can't even use my phone which is kind of stupid.
Click to expand...
Click to collapse
Why would you call back in a few days? I would all over them about this if it were me and I wouldn't let up until I had a real explanation. Tell them to fix your **** or let you out of your contract (as not providing service to you while I assume you are in good standing and not violation the TOS on their part)
However, there are at least 3 sides to every situation what you say, what sprint says, and what really going on. Not calling you a liar it just seems like there is more to the story.
That's my 2 cents.
Sent from my EVO using xda premium
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
Click to expand...
Click to collapse
Sounds like a load of BS to me. I haven't had a problem with service around the area... I haven't actually been into "Fort Worth" in a few days, but I live pretty damn close. There is no way they could just shut off all services like that for almost two months. That rep must have been new or lied or something, because that doesn't even SOUND reasonable.
lol if they couldnt provide me service until Oct. 14th i would have just said i want to cancel without a fee immediately because i do business with my phone. and they can't really do squat because i pay for a service and they don't even let me do the most basic of functions.
OP needs to call back and get clarification. Only thing I have found:
https://www.sprint.net/maint_view.php
I might try to call again tonight once I get off of work. But again I'm not entirely sure what to say. Plus right now, I've lost my voice, so I can barely talk, as a result, I can't even show anger in my voice, so getting made isn't much of an option. I'm still not sure what I'm going to do yet.
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
Same here. Today is day 5 for me as well. But according to Sprint, I still have a lot of days left in front of me since the tower won't be back on until October 14th.
sobaked2921 said:
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Send me a pm. I am in dfw, work for sprint and glad to take a look at what's going on.
Pm me your number and some random addresses where you are having issues
Sent from my EVO using xda app-developers app
sobaked2921 said:
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
You should see if you can get an Airrave which makes your phone work over wifi... that really sucks tho. That only works at home tho...maybe they can send you a 2nd one for work.
5t
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
NoClemency said:
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
Click to expand...
Click to collapse
I will try and pull up that area today
Sent from my EVO using xda app-developers app
NoClemency said:
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
Click to expand...
Click to collapse
No problems here in the Arlington/Mansfield/Kennedale area so far... I guess if that changes I will be reporting on here and raising hell with Sprint as well.
00mred00 said:
Send me a pm. I am in dfw, work for sprint and glad to take a look at what's going on.
Pm me your number and some random addresses where you are having issues
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
sobaked2921 said:
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
If that is the case it is either a provisioning error, phone isn't set to cdma only or bad phone.
Sent from my EVO using xda app-developers app
sobaked2921 said:
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I don't think you have the same problem that I do, because if I leave my area my phone works, fine. I'm only having trouble when I'm at TCU or at my house which is right next to TCU. But who knows, maybe they are related.
P.S. I've already changed my phone to CDMA only to see if it would help but got no change. Plus I've already taken it into the Sprint store, and they said everything was fine with the phone and factory reset it and everything, but saw no problems because their building is outside of my tower radius, as a result the phone worked perfectly there.

(Q) Airave and other problems.

So I had an airave take a dump on me. I called Sprint and got another one sent to me. I hooked the new one up and it wasn't connecting with the network. I called to troubleshoot and they said they'd send me another one. When I woke up in the morning everything was connected and working fine, so I sent back the old defective one and called to cancel the one they were going to send me. This was back in December and I thought everything was fine till about four weeks ago. Now they are trying to charge me $300 for not returning the one that is hooked up, working, and still in use. They have no record of the defective one being sent back. In so many words I told them they will have to suck the money from my cold dead limp penis. I'm about to drop a big chunk of change on three new phones and go pre paid if I can, otherwise I'll have to sign a contract with T-Mobile and still have to drop some cheese. I'm going to call the retentions department on Monday and see if I end up raging on Sprint for the last time. Just throwing it out there to see if anyone has any advice that I haven't thought of. Fyi ball of fire has been discussed, but not ruled out.
T.Y.I.A.
:beer::beer::beer::beer::beer::beer::beer::beer:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
incarceration said:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
Click to expand...
Click to collapse
I haven't ever been charged anything for the airave because it's been needed to be able to use their service.
It was months ago when I sent it back and don't even know where to begin with ups. At this point I don't even know which one they want money for. It was originally the one that was hooked up in my house until they found out I have it. Now they're wanting money for the one they say they haven't received. Should I file a claim with ups or would that not help at all since Sprint says there is no activity with the tracking number assigned to the return packaging. So if I dropped it off at ups and there hasn't been any activity connected with the tracking number one would think it's just sitting in the back room then.
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
MattC74 said:
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
Click to expand...
Click to collapse
Who did you talk to? What department? I'm calling retentions in the morning. Is that the department you went through? Did you have to talk about burning someone's house down or stuff about their mom? I've been dealing with this for months now and this is the last time I'm going to talk to them about this so I was wondering if there were and key words or phrases that I should use to optimize my results.
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
MattC74 said:
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Supposedly they have checked the warehouse twice and can't find it. It's probably already been fixed and sent out to their next victim.
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Uncle Lizard said:
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Click to expand...
Click to collapse
Just keep calling.
Sent from my PG86100 using Tapatalk
MattC74 said:
Just keep calling.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They called me back, but I couldn't answer and when I called back they were closed. Have to wait till tomorrow to find out the verdict.
Well hope they get you squared away. Keep up posted.
Sent from my PG86100 using Tapatalk
I have to send the one I'm using back and wait for the charges to come off then call and tell them I have bad reception so I get a new one. These people suck. I'm going back to T-Mobile in June. At least I get to wait till they make the phone I want lol
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Uncle Lizard said:
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Click to expand...
Click to collapse
Well glad it worked out
MattC74 said:
Well glad it worked out
Click to expand...
Click to collapse
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Uncle Lizard said:
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Click to expand...
Click to collapse
They were busy screwing everyone else over with missing airave charges lol

Verizon Edge Nightmare

So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
dcoy82 said:
So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
Click to expand...
Click to collapse
hellsangelbx said:
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
Click to expand...
Click to collapse
That's what they want you to do, but I plan on paying $100 a month and have it paid off in 6 months without contract, but right now I'm pretty much screwed...
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
papaavi said:
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
Click to expand...
Click to collapse
Nuqid said:
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
Click to expand...
Click to collapse
Been on the phone all morning and they are still having issues removing it. I'm wearing this poor girl out lol
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
daavy said:
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
Click to expand...
Click to collapse
js0uth said:
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
Click to expand...
Click to collapse
Unfortunately I have escalated up as far as possible on the weekend . The problem is that there is an issue with their system because Edge is so new and apparently I'm the first person to have this issue and not a single person has seen this issue ever before. The edge agreement is still showing active even though the pre order was cancelled.
They said that upper tier corporate IT will have to fix it tomorrow and that the corporate finance department will have to fix the money problem showing that I owe $633 for a phone I never got.
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
Unfortunately when you call into VZW and go through the prompts, most of the prompts that are customer service based go to an Outsource call center that only has the capability to answer limited general knowledge questions, and make small changes to the account. What you have to do to bypass that is to NOT choose a customer service issue on the automated system (Bill Payment, Features, Plans, Accessories, etc...) ALWAYS choose Technical Support. If you choose Technical Support you're routed to an internal VZW call center because the outsource isn't good at handling tier 1 technical support issues. Once you get a real VZW rep on the line tell them you don't want to speak to their Team Lead or a rep taking escalated calls for the supervisors. You either want to talk to a Supervisor or an Associate Director. If that doesn't help ask for Executive Relations. In a case where I've exhausted all my over the phone options and spoke to 1-2 sups and still didn't get anywhere I'll email the executive relations team. They always reply back to me within 48 hours and I've never had a problem with them. Their job is to be the last line of defense and do almost anything to keep the customer from wanting to escalate further.
RicoX9 said:
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
Click to expand...
Click to collapse
I ended up calling the Executive office and have them working on it. They have no idea how to fix it in the corporate office and are completely stumped. So annoying.
I had a problem with a brand new tablet that got stolen. The store rep didn't add insurance on it when I got it and he even admitted to it. Supposedly they have to go into another site after the transaction to add it. Well long story short Verizon or the ins wouldn't cover it and wanted to charge me $350 for cancelation. The rep on the phone said he couldn't do anything at all. I asked for a supervisor and then he apologized and said he could make it a dummy line and me pay$10 a month. I told them this wasn't my fault that the ins didn't get added and that every phone I've ever owned has had ins. We went on and on till I asked his name and I'D # then told him my attorney would be contacting them he put me on hold for about 2 mins then said they would drop the line and not charge me.
Sent from my hacked Galaxy N3!
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
Click to expand...
Click to collapse
I'm still stuck in the same boat myself. I've been talking to the executive office everyday and they still can't figure it out as of today. My monthly edge payment did show up on my bill that's due in a couple of weeks but they waived it. They have already promised me the world once this is resolved. We'll see about that...
I honestly don't know what else to do from here except cancel Verizon and have a lawyer clear the contract cancellation fees, but at the same time 2 of my 4 lines are grandfathered with unlimited data and I'd hate to lose that going anywhere else. Dammed if I do, dammed if I don't. Let me know once you get yours resolved Rico.
Sent from my SCH-I605
This is a little bit off topic, but for those that do plan to use Edge, you do not have the choice to pay more on your phone per month. You must either pay the normal monthly amount, or pay the 50% to upgrade, or 100% to close it out.
http://www.droid-life.com/2013/09/2...s-att-next-vs-t-mobile-jump-vs-sprint-one-up/
Sent from my XT1060 using XDA Premium 4 mobile app
Executive care isn't what it use to be. They use to be able to do everything. I am working with executive care on a different issue and they are sorta useless. The plus side of working with executive care is they waive a lot of fee's and charges. I got both my upgrade fee's waived but it doesn't quite help when the phones you have are on their last legs and they won't ship your new phones.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
Click to expand...
Click to collapse
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
Click to expand...
Click to collapse
Thanks. I'll give that a shot. Next bill just posted. They swore up and down that I wouldn't be billed for the now cancelled Edge contract. The bill detail isn't available, but judging by the amount, they're billing me for the contract anyway.
If it weren't for the coverage, I'd be back on T-Mobile in a heartbeat.
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
Click to expand...
Click to collapse
I got a different number for executive care office. My number is from North Carolina.

Categories

Resources