Think you've broken your phone? Read this to return it back to normal.
I've seen a lot of questions about people accidentally screwing up their phones or doing something similar around here and on the OG Evo forums. This thread is for those of you who want to return it back to normal. This is also useful to redirect people to if they have those questions.
If your phone won't start up at all and the LED won't light up at all when it is plugged in:
-Take out battery and put it back in
-If that doesn't work, swap out a battery with one you know works
-If that doesn't work, take out the SD card and try again
*If taking out the SD card fixed it, your SD card is bad and you need a new one.
-If that doesn't work or you know it isn't the battery or SD card, your phone is probably bricked.
If your phone doesn't start up but a red LED blinks when you plug it in:
*Download Android ADB Files if you don't already have them
-Plug your phone in to your computer. With a terminal/cmd, navigate to /android-sdk-(OS You're Using)/platform-tools and type "adb reboot"
-If that doesn't start up your phone, try the steps before except this charge your battery or replace with a working battery
*If your phone doesn't get get past the HTC splash screen, use "adb reboot bootloader" instead of "adb reboot" so you reboot into bootloader.
If your phone starts up but gets stuck at the HTC splash:
-Go into bootloader with vol-down+power and go to recovery. Wipe everything and then flash a ROM or backup from there that you know has worked before
-If that doesn't work, flash this from bootloader: http://forum.xda-developers.com/showthread.php?t=1193540
-If you can't access your SD card, replace it with a working one
If your phone won't go into recovery:
-Flash the TWRP PG86IMG through bootloader again:
http://forum.xda-developers.com/showthread.php?t=1192077
-If that doesn't work, try the S-OFF tool again and reflash the recovery
-If that doesn't work, try putting back S-on (download fastboot and type "fastboot oem writesecureflag 3" or "fastboot oem lock" into cmd/terminal) and then flashing PG86IMG. Then try S-offing again and flashing the recovery.
If your phone won't get past the boot animation:
-Go into bootloader with vol-down+power and go to recovery. Wipe everything and then flash a ROM or backup from there that you know has worked before
If your phone gets bootloops:
-Pull the phones battery and put it back in, then:
Go into bootloader with vol-down+power and go to recovery. Wipe everything and then flash a ROM or backup from there that you know has worked before
-If that doesn't work, flash this from bootloader: http://forum.xda-developers.com/showthread.php?t=1193540
If anything else strange is happening to your phone:
-Reboot phone
-If that doesn't work, wipe data and go back to a working ROM/Recovery
-If that doesn't work, flash the PG86IMG RUU:
http://forum.xda-developers.com/showthread.php?t=1193540
If you want more accurate instructions on how to fix a problem, ask in this thread.
It's nice that you're trying to help people out, but I'm sure that everyone does all this anyway when they have seemingly unfixable problems lol
freeza said:
It's nice that you're trying to help people out, but I'm sure that everyone does all this anyway when they have seemingly unfixable problems lol
Click to expand...
Click to collapse
Ure right, but this could help some noobs. Should be sticky imo.
- Coz i just saw it in 3D with the Shooter -
dashrink said:
Ure right, but this could help some noobs. Should be sticky imo.
- Coz i just saw it in 3D with the Shooter -
Click to expand...
Click to collapse
Yeah it should definitely be a sticky. Surprising even with all this information all the n00bs still ask the same damn questions about stuff that has been posted here time and time again
I have HBOOT 1.5 and suffering from stucking at splash screen. In fact, before stuck at splash screen, I did not tried to s-off, rooted, and flash any roms. Just a fully reboot result in stuck at splash screen. I have tried every method you mentioned above, just stuck at the splash screen:-(
I googled all the world, and someone said maybe eMMC chip damaged? It is happened on EVO 4G, but maybe also on EVO 3D? I hope it is not true, I always hope my situation is just a soft brick, anyone can tell me if it is possible brick the phone( stuck at the splash screen) due to eMMC chip damaged? Thanks in advance!
freeza said:
It's nice that you're trying to help people out, but I'm sure that everyone does all this anyway when they have seemingly unfixable problems lol
Click to expand...
Click to collapse
Heh, you'd be surprised with all the threads about people asking how to fix their phone after 'x' happened.
subaochen said:
I have HBOOT 1.5 and suffering from stucking at splash screen. In fact, before stuck at splash screen, I did not tried to s-off, rooted, and flash any roms. Just a fully reboot result in stuck at splash screen. I have tried every method you mentioned above, just stuck at the splash screen:-(
I googled all the world, and someone said maybe eMMC chip damaged? It is happened on EVO 4G, but maybe also on EVO 3D? I hope it is not true, I always hope my situation is just a soft brick, anyone can tell me if it is possible brick the phone( stuck at the splash screen) due to eMMC chip damaged? Thanks in advance!
Click to expand...
Click to collapse
I guess something hardware related could only be the case then. If you've tried everything you could, that is probably the case. Go to sprint and tell them something happened during an OTA. (IK it is hardware related, but that will still get you a better chance of them replacing it)
If you want to have S-On for when you take it back to sprint, open up a terminal and type "fastboot oem writesecureflag 3" and it will remove -revolutionary- and change s-off to s-on.
Although I have figured this out through other posts, etc.....
+1 for sticky
would of been great to be reassured there is a light at the end of tunnel if
I messed up before I jumped into rooting/flashing. And a good place to calm the nerves when you bootloop for the first time....
Sent from my clean sharp shooter
HBoot 1.50 Softbrick
My phone is bricked!
But yay for fixability, (and your optimism: I vote for stickying your post!)
It WON'T:
Go into Recovery (and it's HBoot 1.50)
Let me touch the screen, or buttons.
Bring up the start-up unlock screen.
It CAN:
Recognize when charging / when the battery is in;
Recognize the power button to turn the screen on/off.
Boot up to the main page where icons come up (But only the status bar is seen)
And Shake to take pictures! I accidentally took my first, being the screen I can get to.
Probable Causes:
I think I froze something I shouldn't have (Settings widget?), with Ti Backup.
Or that senseless Rom I put in... Now it doesn't sense me! All the thing wants to do is take pictures of its selfish self.
Solutions?
Thanks!
You're responses are much appreciated!
RUU
/10char
I vote for sticky, too.
I am no noob. I didn't do anything to my phone prior to bricking. I had my phone fully charged in the evening and woke up to a brick. The phone worked great from the time I bought it ... great the whole time it was rooted ... great with each iteration of SteelH's ROM. Then I woke up to a brick.
Even though I knew all of the steps to take (and did each one to no avail) I still felt helpless and started a thread in Q&A praying there was something to make it come back to life.
Now I'm just sad.
RemWhale said:
My phone is bricked!
But yay for fixability, (and your optimism: I vote for stickying your post!)
It WON'T:
Go into Recovery (and it's HBoot 1.50)
Let me touch the screen, or buttons.
Bring up the start-up unlock screen.
It CAN:
Recognize when charging / when the battery is in;
Recognize the power button to turn the screen on/off.
Boot up to the main page where icons come up (But only the status bar is seen)
And Shake to take pictures! I accidentally took my first, being the screen I can get to.
Probable Causes:
I think I froze something I shouldn't have (Settings widget?), with Ti Backup.
Or that senseless Rom I put in... Now it doesn't sense me! All the thing wants to do is take pictures of its selfish self.
Solutions?
Thanks!
You're responses are much appreciated!
Click to expand...
Click to collapse
Can you get into the boot loader at all? I've always heard that if it powers on it can be fixed. Also see if ADB works and look up a list of commands. A full data wipe should get you back up and running.
An RUU sounds like something I should put on my SD card; What is /10char?
Where do I find them?
@ Drewmungus:
I can get into boatloader, and fastboot, but the recovery is shot; it just restarts the phone. When I reboot the phone, should I try to adb/push something?
Many Thanks for you responses!
RemWhale,
Here is the fix (which was also above):
Download TWRP 1.0 and read the instructions on installing it on your phone. Once it is installed, recovery should work. If it doesn't,
Boot into bootloader with vol+power down. Then hit fastboot and connect your phone to your computer. Download the PG86IMG in the OP, and flash it how you would on hboot 1.5.
Problem from bad freezing or Recent ROM
yousefak said:
RemWhale,
Here is the fix (which was also above):
Download TWRP 1.0 and read the instructions on installing it on your phone. Once it is installed, recovery should work. If it doesn't,
Boot into bootloader with vol+power down. Then hit fastboot and connect your phone to your computer. Download the PG86IMG in the OP, and flash it how you would on hboot 1.5.
Click to expand...
Click to collapse
After all this, my battery shorted or something, but I did get a new one from Sprint today. I tried it out these solutions! My report:
Recovery through SD Card:
For newest versions: teamw.in/project/twrp/67
Successfully put PG86IMG.zip and recovery-twrp-shooter-1.1.1.img onto my SD card, and went to Bootloader; it said "Updated succesfully.";
when I restarted my phone, I still could ONLY see the background pic and status bar, but nothing else. It was the same.
RUU_Shooter_S_Sprint_WWE_2.08.651.2_Radio_0.97.10.0808_NV_SPCS_1.31_003_release_208230_signed
RUU failed - Error 155 - Unknown Image Error:
One of these error messages will appear when you'd use the incorrect RUU to update and the image file size is larger than the Flash ROM size. In this case, It means I need to download the correct RUU version and try again. But where?
Factory Reset
Nothing. I still get MY emails, which you can see in the attached picture of the screen I get to below.
Re-Unlock Bootloader...
Take out SD Card; Cmd: "fastboot oem lock" - Cmd: "fastboot flash unlocktoken Unlock_code.bin"
(No icons on home page at all? How strange...) Hey! I'm back in!
Made a Phone call! Installed some widgets! Restored contacts!!!!
The day is saved; All is well.
Not able to tell if I have any ROMs on it at the moment...
It appears I had the wrong RUU and/or PMG86.zip; I have HBoot 1.50; is there one for my newer version? Should I start a new post for my resolved situation? BTW, thanks for trying! Please add "Re-Unlock Bootloader" as a resolution.
Please, Thank me if his helps you too! Others will find be more hopeful.
meatgel said:
I vote for sticky, too.
I am no noob. I didn't do anything to my phone prior to bricking. I had my phone fully charged in the evening and woke up to a brick. The phone worked great from the time I bought it ... great the whole time it was rooted ... great with each iteration of SteelH's ROM. Then I woke up to a brick.
Even though I knew all of the steps to take (and did each one to no avail) I still felt helpless and started a thread in Q&A praying there was something to make it come back to life.
Now I'm just sad.
Click to expand...
Click to collapse
Try Re unlocking the Bootloader -That was the only thing that could solve my problem! It erased the problem, whatever it was - Let me know if it works!
RemWhale said:
Try Re unlocking the Bootloader -That was the only thing that could solve my problem! It erased the problem, whatever it was - Let me know if it works!
Click to expand...
Click to collapse
It was a brick. I couldn't power it on and the charge light wouldn't come on. I changed batteries, changed power cords ... the guys at the Sprint store did the same stuff and then took it apart to see if it was water damage (LOL). They said they'd never seen one that wouldn't even show the charge light for a second.
I got a replacement in the mail. Hboot 1.50.
RemWhale said:
After all this, my battery shorted or something, but I did get a new one from Sprint today. I tried it out these solutions! My report:
Recovery through SD Card:
For newest versions: teamw.in/project/twrp/67
Successfully put PG86IMG.zip and recovery-twrp-shooter-1.1.1.img onto my SD card, and went to Bootloader; it said "Updated succesfully.";
when I restarted my phone, I still could ONLY see the background pic and status bar, but nothing else. It was the same.
RUU_Shooter_S_Sprint_WWE_2.08.651.2_Radio_0.97.10.0808_NV_SPCS_1.31_003_release_208230_signed
RUU failed - Error 155 - Unknown Image Error:
One of these error messages will appear when you'd use the incorrect RUU to update and the image file size is larger than the Flash ROM size. In this case, It means I need to download the correct RUU version and try again. But where?
Factory Reset
Nothing. I still get MY emails, which you can see in the attached picture of the screen I get to below.
Re-Unlock Bootloader...
Take out SD Card; Cmd: "fastboot oem lock" - Cmd: "fastboot flash unlocktoken Unlock_code.bin"
(No icons on home page at all? How strange...) Hey! I'm back in!
Made a Phone call! Installed some widgets! Restored contacts!!!!
The day is saved; All is well.
Not able to tell if I have any ROMs on it at the moment...
It appears I had the wrong RUU and/or PMG86.zip; I have HBoot 1.50; is there one for my newer version? Should I start a new post for my resolved situation? BTW, thanks for trying! Please add "Re-Unlock Bootloader" as a resolution.
Please, Thank me if his helps you too! Others will find be more hopeful.
Click to expand...
Click to collapse
Well, did you try going into recovery at all? I should have included that you should have reflashed the ROM and the kernel to fix it. That probably would have gotten you fixed after the first step.
usb does not work
i flashed the miui rom and now my phone has no usb so i cant do any commands i cant use the rom i had to restore a back up of an old rom and still no usb no usb in fastboot nothing and im not sure what to do its not the cables
babybear293 said:
i flashed the miui rom and now my phone has no usb so i cant do any commands i cant use the rom i had to restore a back up of an old rom and still no usb no usb in fastboot nothing and im not sure what to do its not the cables
Click to expand...
Click to collapse
Did you try another cable? Are you sure its not the cable?
Plug in the USB while the phone is off and tell me if you can do 'adb restart'. If your phone starts, that means the USB works it should be fixable by flashing the PG86IMG.
If it doesn't work when the phone is off, there is something wrong with your USB port or the cable you are using. There could also be something wrong with your comp/usb power source.
I bought a used Sprint HTC EVO 3D in ebay, knowing it had a boot loop problem as described by the seller. Before buying, I researched to see if I can possibly fix the issue, and at that time I saw a few ways to do it. Unfortunately, now that I have the phone and tried those ways, my phone is still stuck in a boot loop.
This is what I've done so far:
1) Received the phone w/ HBOOT 1.5 (unlocked using HTC method).
2) I tried to flash TWRP 2.1.1, TWRP 1.0.3, ClockWork Mod 4.0.1.4, ClockWork Mod 5.8.0.1, and 4EXT RC3. The flashing seems to work as indicated by fastboot (it says OKAY after flashing).
3) I tried launching the recovery via fastboot command line and also tried launching recovery via power cycle while holding volume button down. Neither method allowed me to get to recovery. I would see the HTC logo, and then boot loop.
Other things I've tried:
1) Relock the phone.
2) Run the latest RUU (Sprint 2.17.651.5). I also tried the PG86IMG version. Flashing seems to succeed either way. But when I reboot, boot loop is still there. ROM doesn't boot.
Other things I've tried:
1) With the relocked phone, I did the HBOOT 1.4 downgrade and was successful downgrading.
2) I ran the RUU (Sprint 1.13.651.7) after the successful downgrade as described in the downgrade method so that I can try the Revolutionary S-OFF if my ROM boots.
3) The RUU succeeds, but the phone is still stuck in boot loop. ROM doesn't boot.
Again, the only thing that seems to work is fastboot commands. Adb commands don't work since the ROM doesn't even boot up.
I'm not sure if there's anything else I can do with the phone. I'm thinking now this may be a hardware issue. But before I send it in to HTC, I'd like to get opinions from the experts out there to see if there's anything else I can try.
Thanks!!!
none
Try to plug it into your computer, open a command prompt and type.
"adb reboot recovery"
Just like you see it, that should get you into recovery so you can flash a new rom onto it. And if you can swing it, by a new one next time lol
As stated above, adb commands won't work since you need a bootable ROM in the first place.. My EVO 3d reboots right after the first HTC logo pops up.. I've also tried launching recovery via fastboot command line and via power cycle and holding volume down button and selecting recovery. Both methods just reboots the phone and reboots over and over til I pull the battery out.
exact same problems, any help?
i have the exact same problems as Alpine Man.
tired everything, and i was hoping that if i downgraded to hboot 1.4, everything would be ok in terms of bootloops, but no =[
Can anyone shed light on this, software issue? hardware issue?
Anyone have a solution for this? or just send it to htc/
Have u tried installing new custom Rom?
I can't remember the creator's name but the file name is EVO 3d v2. I used the file to fix my bootloop. It's actual use is to relock ur bootloader back and it also install the ruu file. But it worked for me.
It might help u too. Maybe give a shot.
Sent from my AWESOME HTC EVO 3D. Click THANKS if u find my post is helpful.
I tried everything... And nothing fixed it. I finally sent it to HTC. They replaced the motherboard and all is well again.
i've read almost every guide availble regarding bootloop problems. my sister's evo 3d has no problems whatsoever. mine won't boot for anything!! have to go to work now but i will try it when i get home. if that doesn't work i'll probably have to send it in too.
alpineman - does the 1 year manufacturer warranty transfer over when you buy the phone used off ebay? i got my phone in great condition on ebay, with no mention of bootloop problems =[ . i'm not with sprint. i bought the phone hoping to flash it to metro. do i call htc instead of sprint? i'm not really sure how this warranty thing works.
any help is greatly appreciated thanks!
HTC did not ask for receipt, proof of ownership, or whether I had an active Sprint contract. They went by the serial number to determine warranty status. This is the 2nd HTC phone I had to do this with. Both times, no warranty problems whatsoever.
that's great! if all else fails, i'll give them a call on monday. thanks for the help!
good news! Come came back from HTC with new motherboard, boots up nicely now. I haven't done anything to it yet.
Bad new: the battery cover doesn't sit nice and flush anymore, its kinda crooked
It's sooo minor i almost don't wanna bother with HTC, but physically it was mint when I sent it in.
Need help
Hi can any one help, I am trying to gain S-Off on my Evo 3D, hboot 1.49.0018, I have Htc sync driver (Sync Un Installed)
adb devices command works fiine and gives me the serial number
but any other command with adb or fastboot it stucks on waiting for device.
Please Please Help me.
Regards,
Hello guys, i am trying to put the Stock rom on my Evo. I am already running the RUU exe and still waiting maybe from hour and i am scared to disconect my phone from computer. Can u give me some advises what is the best to do in this situation? Thank you in advance.
did you relock before running ruu?
give us some details about your hboot,s-on/s-off etc
Has the ruu actually started running? If there is no status bar showing the progress then you should be okay to unplug. Although you can wait for it to time out which could take hours. If you unplug it can cause a certain "issue" that I'm sorry I cannot remember what it is atm, but it's nothing detrimental, but can give you a moment of panic if you aren't expecting anything. Sorry, I cannot for the life of me remember what it is. But it doesn't mean that anything will happen.
Sent from my PG86100 using Tapatalk 2
same problem
I have about the same thing going on as OP. My sprint evo 3d cdma phone froze one day so i pulled battery. Then it wouldnt boot up just stayed on white htc screen. Then got into recovery and tried to flash new ROM, wouldnt work. So i re-locked and tried flashing several sprint RUU. I get the status bar on the computer and the phone screen, but it freezes on "Sending boot...." so i pulled battery (bad idea i know but it was unresponsive) and now i cant even get into recovery or hboot anymore. Windows or linux will not recognize my device, ADB will not recognize my device. Currently stuck on black screen with HTC letters and exclamation marks in all four corners (RUU failed mode i believe). Re-locked, Hboot 1.50.0000, Radio 0.97.10.0808, S-on...
Im about send it in for JTAG but was wondering if that would even fix it. any thoughts or suggestions i would appreciate it. Thank you.
OK so I have an old Rezound that I can't get to boot up. The screen of it is cracked after it got slapped out of my hand and I used it for about 3 months until an upgrade became available on the line and got a galaxy s3. I had unlocked the phone and all that and had a lot of different roms on it. So now the real question I recently found some interesting things to do with an old phone and came back to it. I don't know whats wrong with it but here are the symptoms. When I plug it in the charging led will come on for about 3 seconds and then turn off and it will flash every once and a while. It seems random some times the flashing is fast some time its slow. Any way every couple of minutes it will boot to the white HTC screen and sit there for a bit and not do anything before turning back off. I've tried taking the battery out and just having it plugged into the wall to boot nothing happens. I try boot into recovery when the HTC screen come up nothing. I've tried plugging it into the computer to see what happens and it will show up in the device manger for a bit and then disappear from the list. At this point I'm thinking its just broken and maybe got some water or something in it somehow or whatever and i just wanted to know if anyone has anything else i should try first. Thanks for any help. Sorry for the post being so long.
Tl;Dr version
Phone wont boot charging light flashes a bit htc screen comes on every once and a while but nothing happens can't boot to recovery and only shows up on device manager for a bit before disappearing
.
Can you try to flash a kernel for whatever ROM is on there, if you remember which one it is.
Can you tell what the battery level is? You might want to run an RUU if you can get to hboot but you don't want to do that unless you know you have a full battery.
Is CWM the recovery on it? If so, there's a charging issue with older versions of that recovery so you should search for threads about charging problems and you'll find some different things people did to fix it. If you have another charged up battery try that.
If you are able to do so, switch to Amon Ra or TWRP, or at least the latest version of CWM.
There's also an "unbrick" thread in the dev section, I don't know if it applies to your situation but you could look at that thread.
feralicious said:
Can you try to flash a kernel for whatever ROM is on there, if you remember which one it is.
Can you tell what the battery level is? You might want to run an RUU if you can get to hboot but you don't want to do that unless you know you have a full battery.
Is CWM the recovery on it? If so, there's a charging issue with older versions of that recovery so you should search for threads about charging problems and you'll find some different things people did to fix it. If you have another charged up battery try that.
If you are able to do so, switch to Amon Ra or TWRP, or at least the latest version of CWM.
There's also an "unbrick" thread in the dev section, I don't know if it applies to your situation but you could look at that thread.
Click to expand...
Click to collapse
I'm unable to flash any roms to it because it wont boot at all. The HTC screen comes up but i cant boot from there to recovery or hboot it just shuts off after being lit up for a while. I have Amon Ra installed I believe. I will check the brick thread thought thank you.
So I tried everything in the brick thread and none if it worked for me and any time i try ADB commands it says error: device not found. Also I've noticed that the phone will show up on device manager for a bit then disappear and if I unistall the drivers it will reinstall them if i plug the phone in but it still wont stay in device manager nor be able to be found in ADB.
listen this is my last resort, i did everything I possibly could before coming here. & I searched people I freaking searched and ive tried every method I came across that related to my issue specifically, where the users found resolution. That being said, NONE of them worked for me. So i am not going to detail everything ive tried in the last 120+ hours dedicated to this issue in the last 10 days, so please understand that if your solution is one that is commonly/easily found online, chances are ive tried/applied but to no avail. Now to my issue, my specs are provided on the attached pic, but its hboot 1.58.0 radio is 1.09.00.0108 S-On & relocked bootloader, it was rooted with S-off but I am not sure if it is still rooted after the many attempts to get this device up & running. So now what happened, this is an inactive device of mine & i havent had it long, its mint condition tho and worked fine when i got it originally. I have an evo 4g as well and thats the whole reason i wanted the 3d. Ok, so I unlocked the bootloader thru htcdev & I rooted the 3d with s-on of course cause i am on 1.58. But then 2 critical things happened. When i got the 3d it wouldnt charge fully. it would charge til a green light but the battery would never show anything over 85% and either way i was flashing a rom and the battery just died when it supposedly had well over 50%. oh & btw, the rom was cynmod V? but the zip file is called "wild-for-the-night", which I have since learned wouldnt have worked anyway. & Then all of sudden the 3d wouldnt charge or turn on, but the orange light would act a specific way that I found others experiencing all over the web, but none of their solutions worked for me and i spent alotta f-ing time with the batt issue, that is until the new batt i ordered arrived, & solved the issue entirely. either way from that point on it will only boot into fastboot/bootloader. no recovery no rom, its not happening. In fact when I plug it in to a pc or to charge it wont stay powered down, it boots str8 into fastboot & simply wont stay off while plugged in live. but it does show its charging while plugged in. anyway I relocked bootloader so I could run the ruu and thats just not happening either. the 3d is updated to 2.89.651.5. At one point I followed methods to downgrade hboot to get s-off & I flashed hboot 1.4 or 1.5 in my attempts to downgrade but I lost that page with the exact instructions i was following and I havent been able to find it again, and ontop of that I lost the files I had downloaded to a usb that has been formatted since.. But regardless, it still shows 1.58, I just thought it might be relevant that I did attempt to flash an earlier version but things clearly havent worked out for this device. Adb doesnt seem to be recognizing the evo 3d & wont even show up as a connected device. fastboot is recognizing the evo tho, however when I try to unlock the bootloader thru htcdev, now it gives me an error talking about the unlock code isnt long enough or somwething like that. I can take a screenshot of it if needed. I really just wanna get this device back to an oem/stock condition, & then be able to follow methods that ive since come across to root with s-off. Please Help