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Decided to start a thread detailing problems users have been experiencing. My main problem right is my phone will not emit any sound out of the speaker at random times and I have no clue how to fix it.
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firsttimer44 said:
Decided to start a thread detailing problems users have been experiencing. My main problem right is my phone will not emit any sound out of the speaker at random times and I have no clue how to fix it.
Sent from my MB855 using XDA Premium App
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You have owned the 3d and the photon right? Is the reception difference really that great? And does that include 4g?
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Zac95 said:
You have owned the 3d and the photon right? Is the reception difference really that great? And does that include 4g?
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Reception difference when speaking on the phone is without question better. If we are talking data speeds I seem to get more bars but my speeds are still the same, really crappy.
Sent from my MB855 using XDA Premium App
I bought the Photon yesterday afternoon. While I was in Best Buy I had my Evo 4G and the Photon side by side and the Photon had 4 bars while the Evo had 2. Same with 4G. This morning while driving I had full reception (bars are so small I can't tell if there are 5 or 6) and my Evo had two. So by that guage the Photon does better. However, here in Indianapolis where there are three Clear towers but no official 4G yet, I could pick up a weak 4G signal in my bedroom and no where else with my Evo. I couldn't pick it up with my Photon.
Now - as for problems - I thought the phone was great until this morning when I couldn't hear anything on three separate calls. I restarted the phone and then could hear and be heard. Later on today it did the same thing until I restarted the phone. Also twice the phone was locked up - wouldn't wake up and I had to pull the battery and reboot. I'm probably going to return the phone to Best Buy. I don't know if I'll get another one or wait a few weeks to see if they get the bugs out (I've read about the locking problem on another forum so I don't think it's isolated).
firsttimer44 said:
Decided to start a thread detailing problems users have been experiencing. My main problem right is my phone will not emit any sound out of the speaker at random times and I have no clue how to fix it.
Sent from my MB855 using XDA Premium App
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Click to collapse
I've only had two things happen consistently that have made me scratch my head.
One is that if a long enough time has passed that my phone locks with the security PIN, when I unlock it by entering in my PIN and hitting ok there is sometimes a lag before the phone opens up coupled with the dim screen from the lock screen staying dim for a bit. We're talking a few moments at most but noticeable on a phone that flies, otherwise.
Second problem I'm still trying to figure out - manifests when I'm using Glympse (location sharing app that shows your location/speed LIVE to someone else). I've been using this app since it came out - a long time ago. If you're not familiar with this app (it's AWESOME), when you're transmitting, your location arrow is green. If you're not, it's gray. If there's a problem with the transmitting of your signal or location, it's yellow/orange. I'm consistently finding that after initially sending and transmitting ok, if I check the phone 5 - 10 minutes later the arrow is orange and I cannot get it to transmit again. I'm putting this here as a bug because I believe it's a data handoff problem as the times I've seen this happen I had 4G on. I'll experiment more and report. Maybe using Pandora as I drive home this evening.
I'm having an issue with the camera. Even with manually adjusting the focus, have you noticed that this camera is particularly bad at taking close-up photos? My Nexus One never had a blurry or out-of-focus photo, but for some reason the camera on my new Photon takes crap pictures. I've even tried the macro mode and it still looks terrible. This is at about 4 inches away from the object being photographed. I tried in various different light settings too! No luck... I went back to the Sprint store and took some pictures with the demo units -- both of them exhibited the same issue.
Zac95 said:
You have owned the 3d and the photon right? Is the reception difference really that great? And does that include 4g?
Sent from my Xoom using XDA Premium App
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Click to collapse
I've had the Evo, Evo 3d and no the Photon and the Photon by far has the best reception hands-down. Not just the bars, but the actual signal readouts as well in opensignal or something similar. 3g data is much more solid/stable/quicker on this phone as well. The 3g radio on the 3d seemed to take a "nap" fairly often and just drag along in general.
Can't comment on the 4g though...I rarely ever use it.
It's really bizarre and irritating how if you have a screen lock set, the Photon will display both the regular lock screen with slide to unlock, and then the screen pattern lock.
Every other Android device I've ever played with, the screen pattern lock replaces the regular lock screen.
Have you tried holding the button til its focused? It auto focuses then doesnt snap the pic til you release the button. My camera takes awesome pics.
*just noticed the on screen button snaps the photo when you release the button. The physical snaps the photo after a second or so.
brianez21 said:
I'm having an issue with the camera. Even with manually adjusting the focus, have you noticed that this camera is particularly bad at taking close-up photos? My Nexus One never had a blurry or out-of-focus photo, but for some reason the camera on my new Photon takes crap pictures. I've even tried the macro mode and it still looks terrible. This is at about 4 inches away from the object being photographed. I tried in various different light settings too! No luck... I went back to the Sprint store and took some pictures with the demo units -- both of them exhibited the same issue.
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I need someone to help me with trouble shooting a REALLY weird issue.
download this wallpaper (http://euphoricarythmia.com/attachment.php?attachmentid=5551&d=1308386199) and set your brightness to high then auto. Does the left side of the image loose it's detail?
Also, if you use the stock launcher and remove a shortcut does the icon look really crappy?
mikeyinid said:
Have you tried holding the button til its focused? It auto focuses then doesnt snap the pic til you release the button. My camera takes awesome pics.
*just noticed the on screen button snaps the photo when you release the button. The physical snaps the photo after a second or so.
Sent from my MB855 using XDA App
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Click to collapse
Try using vignette. The pictures it takes now are flawless. Seriously.
jorjitoc said:
Now - as for problems - I thought the phone was great until this morning when I couldn't hear anything on three separate calls. I restarted the phone and then could hear and be heard. Later on today it did the same thing until I restarted the phone. Also twice the phone was locked up - wouldn't wake up and I had to pull the battery and reboot. I'm probably going to return the phone to Best Buy. I don't know if I'll get another one or wait a few weeks to see if they get the bugs out (I've read about the locking problem on another forum so I don't think it's isolated).
Click to expand...
Click to collapse
I am having the same exact problems. Didn't start happening until Day 3 of ownership. I can call, but lose all sound. The only way to fix was to turn it off and on, then its fine. I thought it might have been connection problems with the Air Rave in my home office, but had the same problem with it disconnected.
Sounds like with so many having the same issues these might be caused by 2.3.4 and not the phone hardware. I haven't seen an official bug list for this GB version.
Anyone confirm this? If so, then maybe an upgrade from Moto to 2.3.5 or whatever will be an easy fix if indeed there is one from Google.
The not being heard bug is the most discerning to me. Rest I can live with for now.
jorjitoc said:
I bought the Photon yesterday afternoon. While I was in Best Buy I had my Evo 4G and the Photon side by side and the Photon had 4 bars while the Evo had 2. Same with 4G. This morning while driving I had full reception (bars are so small I can't tell if there are 5 or 6) and my Evo had two. So by that guage the Photon does better. However, here in Indianapolis where there are three Clear towers but no official 4G yet, I could pick up a weak 4G signal in my bedroom and no where else with my Evo. I couldn't pick it up with my Photon.
Now - as for problems - I thought the phone was great until this morning when I couldn't hear anything on three separate calls. I restarted the phone and then could hear and be heard. Later on today it did the same thing until I restarted the phone. Also twice the phone was locked up - wouldn't wake up and I had to pull the battery and reboot. I'm probably going to return the phone to Best Buy. I don't know if I'll get another one or wait a few weeks to see if they get the bugs out (I've read about the locking problem on another forum so I don't think it's isolated).
Click to expand...
Click to collapse
Exact same happened to me, but I can add that i think it does it after roaming, but I may be wrong. It's rather irritating; if it keeps happening I might go talk to Sprint.
i received 2 calls today, right in a row and couldn't hear anything on the other end.
rebooted my phone, and its working great again.
only thing other than that minor blip that i've noticed is streaming audio on my mlb at bad app. it sounds like the audio is on fast forward - skipping all over the place.
anybody else experienced anything like this with streaming audio? i used tunein this morning and noticed it very slightly as well.
I'm having the same phone audio issue as everyone else. My wife, who has the Photon, experienced it this afternoon. Hopefully someone finds the cause or a fix soon. Other than that, I love the phone!
Sent from my MB855 using XDA App
sixshooterz said:
I'm having the same phone audio issue as everyone else. My wife, who has the Photon, experienced it this afternoon. Hopefully someone finds the cause or a fix soon. Other than that, I love the phone!
Sent from my MB855 using XDA App
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Now you guys are worrying me. I'm not someone who uses the actual phone part of the phone a lot. I might use the phone to speak to someone maybe 2-3 times a day for a minute each, if that. In fact, I can go entire days without using the phone to make a call so if I've got these problems I likely won't see them manifest. Still, I don't want to experience them at all when I do.
Speaking of which, do any of you find the vibrate options for receiving calls odd? Under SETTINGS > SOUND > VIBRATE PATTERNS, there are four choices. "Dot vibe" is the only one that feels like that. It goes "buz buz buz space buz buz buz".
The "dash vibe" is like "buuuzzz buz buz buz buz"
The "Fast vibe" is almost worthless, going "bzbzbz"
And the "Long vibe" is anything but! It's seriously "buz bzbz bzbz".
I can barely feel any of these when the phone's in my pocket. Do you guys see the same types of patterns I tried to describe with my buz and bz's or is my phone vibrate jacked? I mean, I can't see how the "long vibe" can even be that - I expected the long steady vibrate at the very least.
I've been waiting for an excuse to try Sprint (from Verizon) and with the bad battery life of the 3DO and mediocre reviews I finally made the jump once people started raving about the Photon.
Here's what happened to me:
First picked up the phone, booted it up, went through the set-up questions, got to the "add accounts" set-up for email and social networking links and the phone froze - this is before I even got to the main screen. Had to take the battery out to reset.
I downloaded some apps, including the amazon apps, which it didn't like, and the phone froze two or three more times throughout the day. I also had spotty coverage, particularly at home in NYC. I did a data factory reset and the problems persisted. The next morning I went back to Sprint and tried to get a new phone figuring I might have gotten a dud. They didn't give me a new phone but the manager said it should've been turned on to accept Sprint only coverage and that was the problem. He fiddled with a couple other settings and now the reception problems are better. It still has crashed a number of times and I get FCs a lot.
I'm coming from an old BB Curve so this is my first true smart phone though I do have a CM7 Nook, which seems to be less buggy. I'm pretty disappointed with the bugginess but the phone still seems pretty cool otherwise. It seems to respond quicker than my Nook - which it should. I don't know what to think about 4G. Here in NYC it's pretty spotty for everyone that I know who uses Sprint so it makes me think that at this point 4G might be a waste. I also don't notice the Photon having any more bars than the people around me who have an Evo 4g and an Epic 4g. I can't help but wonder if I should've just stayed with Verizon and gotten a Droid X2 or something.
That's all I got for now.
** update - a couple of days later and Go Launcher installed. I'm very impressed. I love this phone. It seems to be stable at this point. I compared it's reception again, measuring its bars vs the Epic, HTC shift and Evo 4g and it was consistently better than those phones.
mikeyinid said:
Have you tried holding the button til its focused? It auto focuses then doesnt snap the pic til you release the button. My camera takes awesome pics.
Click to expand...
Click to collapse
Ah, that does help the camera take its time to focus! Good job pointing that out - I probably would have never noticed it.
I still have artifacty/grainy images in lower light settings, but I guess that's the best I can expect from a cellphone's CCD. Here's to hoping one day my phone will take as good a photo as a point'n'shoot.
beyondinferno said:
Try using vignette. The pictures it takes now are flawless. Seriously.
Click to expand...
Click to collapse
Wow, you are right. It's pictures come out much sharper now! Thanks!
I got my rezound on Dec 3rd at Amazon Wireless during that 1 cent sale.
The first one had some issues, so since then I've had 1 replacement.
I know its past the date of no return, but curious what my options would be, and what you guys think I should do.
People constantly complain that my voice is cut off often, and/or muddled, yet the always sound good to me. At this point i'm thinking its a signal issue. I have the extended battery and this problem gets worse when i'm using it.
So, tonight the fiance tells me that my phone is low, to speak up, blah blah. Well I am speaking up and its frustrating. These are issues that one shouldnt have to deal with on a new device.
My previous phones: Motorola Rokr (I think), LG Chocolate, Motorola Droid, and the HTC Incredible didnt know exhibit these issues at all, and I never once had anyone complain in the last 5 years till I got the HTC Rezound.
I'm holding the phone in multiple ways, making sure not to cover any holes.
What would you do? Is the only thing I have available to me is going through Amazon Wireless for a refurb? Or is this a build quality that I will experience again and again. BTW, I live in a city, with excellent 4g coverage, and I know a neighbor has a new Moto Razr with 0 issues, and he rubs it in quite often.
Thanks for any advice you have to offer.
Update: Well I got my Razr Maxx and have played with it a few hours. Anything I say is just my opinion, so don't shoot me.
The Maxx's call quality is better, and the callers said I sound much more clearer than any of my other phones (Chocolate Touch, Incredible, Rezound). I'm getting a bit better signal (dbm) here at my place, but I care about the quality of my calls and my data connection the most, and they are doing fine.
The camera isnt as bad as ive been reading in the reviews. The pictures i've taken are lacking a tad bit of sharpness that the Rezound had. This could be fixed via a 3rd party app. Will look into it.
The UI is about as smooth. But the wallpaper in Motoblur scrolls with the screen and it still keeps the smoothness. I installed Go Launcher EX and its as smooth as the incredible for me. On the Rezound Go launcher was fairly blah performance wise.
Smart actions rock. I usually use Tasker and smart actions does enough that I won't be loading tasker until I see a need.
The display, well, nothing beats the Rezounds display. HD movies on the Maxx are decent, but not as sharp as the Rezound. I believe the Rezound has 90 PPI or so on the Maxx and you can tell.
The speaker for music sounds decent, with a bit more bass (on a speaker that small, not sure you want to call it bass), and sounds pretty good.
Battery Life is great, but with a 3300 mah battery, what do you expect. I already set a smartaction for 12:30am to 7:00am to turn off wifi, data, turn on airplane mode (wasnt sure if airplane on this phone would disable wifi), and a few other things. Good stuff, but nothing that a third party can't do.
Motoblur seems to have apps to do Remote Desktop, and DLNA works fine with my WDLIVEPLUS box.
I've already rooted, and froze some Verizon Apps.
I know this is a Rezound forum and you are probably asking "Why is he talking about a dang Maxx?!" A few pm'ed me to just compare the two phones once I got it. I won't be doing a review or anything
i'd check to make sure the antenna contacts on the extended battery cover are making a secure connection with the phone. possibly try applying a slight amount of electrical grease to each contact.
Update: I'm on my third Rezound now, and all have had the problem with my voice periodically not being heard or muffled to the person I am calling.
I'm baffled as to why I am having these issues.
A customer service rep actually advised me to activate my old Incredible on my line (and give up my unlimited 4g) until HTC has a fix for my problems. Yea right.
I wrote a long letter to Verizon, and if I don't hear back from them today I'll be contacting Corporate.
I'll try to get into another phone I suppose, but I don't like my choices: GNexus (crappy signal), Razr (crappy battery). There is the Razr Maxx, but I'm sure they wont even offer to replace me with that.
*Sigh*
dccoh said:
Update: I'm on my third Rezound now, and all have had the problem with my voice periodically not being heard or muffled to the person I am calling.
I'm baffled as to why I am having these issues.
A customer service rep actually advised me to activate my old Incredible on my line (and give up my unlimited 4g) until HTC has a fix for my problems. Yea right.
I wrote a long letter to Verizon, and if I don't hear back from them today I'll be contacting Corporate.
I'll try to get into another phone I suppose, but I don't like my choices: GNexus (crappy signal), Razr (crappy battery). There is the Razr Maxx, but I'm sure they wont even offer to replace me with that.
*Sigh*
Click to expand...
Click to collapse
The update that came out fixed voice issues...
Did you update?
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nosympathy said:
The update that came out fixed voice issues...
Did you update?
Sent from my ADR6425LVW using XDA App
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Click to collapse
Yes, I did the OTA on two of the replacement phones. I still had the problem before and after. Thanks for looking out though.
Yet another update: I talked to verizon support again about my Rezound and the issues. They offered me a Thunderbolt, Charge, Bionic, or a Revolution.
I told them that I would take no less than a Nexus or Droid Maxx at this point. He said that those phones are not on his list. The phones he offered are a big step down from the Rezound, so I declined. Not sure what to do at this point, but I did ask him to escalate this (he was a supervisor) and he put in a ticket to have it escalated.
If anyone ever has any advice regarding my situation, please feel free to chime in.
I'll post as my saga continues, even though I'm sure no one really cares
Hmmm. I'm interested. My wife says I sound muffled at times when I'm on the rezound. I never thought of it as an actual phone issue.
My experience with this is
1. Seems to be when I'm on speaker.
2. Never happens when I'm using ear piece.
3. Updated radio and it since hasn't happened but once when on speaker.
Good luck!
Sent from my ADR6425LVW using Tapatalk
dccoh said:
I'll post as my saga continues, even though I'm sure no one really cares
Click to expand...
Click to collapse
Thanks for fighting the good fight.
Sent from the Rez Beast
reggie cheeks said:
Hmmm. I'm interested. My wife says I sound muffled at times when I'm on the rezound. I never thought of it as an actual phone issue.
My experience with this is
1. Seems to be when I'm on speaker.
2. Never happens when I'm using ear piece.
3. Updated radio and it since hasn't happened but once when on speaker.
Good luck!
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
You could be experiencing similiar hardware issues, or possibly something to do with the noise canceling microphone. I wish you luck though since I know this muffled sound problem can be annoying, but at least i'm not alone (although i've only heard of 2 other people with similar issues).
Feb 3rd Update: Talked to Verizon yet again about my muffled sound issues. I received an email from HTC today asking me to have Verizon re-provision my account, update my prl (i was on 15098 and Verizon updated me to the same 15098), and to try a new sim card.
None of the fixes have worked. The Verizon tech called my phone as a test and within 10 seconds it started happening. I made her away of my escalation call from last night, and she said it could take a week or so for a return call since the escalation would involve a Director of something.
She credited my account $50 for my issues thus far, and is going to call me back at the end of the day as a follow-up.
*Sign* The Saga continues, but I want a plot twist where I can a working phone that I don't have to forward calls to my third line. (at least my old LG Chocolate Touch still works fine).
Really, dumb question.. are you holding the phone to far up your face. What I mean, I came from the OG droid and it was much smaller phone so when I started using the Rezound I thought the sound was way to low, people couldn't hear me ..etc.. I found I was holding the phone to high on my face so the speakers were above my ear and my microphone was almost by my upper lip. I adjusted how I held the phone and haven't had any issues since.
mjh68 said:
Really, dumb question.. are you holding the phone to far up your face. What I mean, I came from the OG droid and it was much smaller phone so when I started using the Rezound I thought the sound was way to low, people couldn't hear me ..etc.. I found I was holding the phone to high on my face so the speakers were above my ear and my microphone was almost by my upper lip. I adjusted how I held the phone and haven't had any issues since.
Click to expand...
Click to collapse
I have tried holding the phone in multiple different ways. I have to admit, I feel stupid having to try holding it different ways since its a...well...phone.
I've recorded my own calls to myself via google voice to test it out, and the 'muddled' issue happens via speaker, or a normal call. I have even held the phone 2 inches in front of my mouth directly and callers will still complain of not being able to hear me or understand me. I have also tested different things like putting my finger over the noise canceling microphone with no change in my problems.
Thanks for the question though. I'm convinced that i've been subjected to Gamma Radiation without my knowledge and thats why i'm having phone issues. In that case, I hope that Verizon fixes this soon with a resolution or a different phone, because they wont like me when i'm angry.
Both of mine have done this, before and after the OTA.
This is the problem when phone companies are so crazy about getting the latest and greatest out the door to beat the competition. All they care about are sales. As long as it is working 90%, just push it out the door, and by the time people are pissed off you will be selling the next phone.
These phones don't get much QC testing, that much is certain. How many of the issues over the years would have been obvious if someone actually just carried the phone around and used it for just a single day? Most of them, I wager.
dccoh said:
I have tried holding the phone in multiple different ways. I have to admit, I feel stupid having to try holding it different ways since its a...well...phone.
I've recorded my own calls to myself via google voice to test it out, and the 'muddled' issue happens via speaker, or a normal call. I have even held the phone 2 inches in front of my mouth directly and callers will still complain of not being able to hear me or understand me. I have also tested different things like putting my finger over the noise canceling microphone with no change in my problems.
Thanks for the question though. I'm convinced that i've been subjected to Gamma Radiation without my knowledge and thats why i'm having phone issues. In that case, I hope that Verizon fixes this soon with a resolution or a different phone, because they wont like me when i'm angry.
Click to expand...
Click to collapse
Don't think this has been mentioned or not, but have you tried talking through a bluetooth? Just curious. That would rule out a mic issue if it still persists even talking through bluetooth. Then I would say you are having network issues?
Good luck
hinds73 said:
Don't think this has been mentioned or not, but have you tried talking through a bluetooth? Just curious. That would rule out a mic issue if it still persists even talking through bluetooth. Then I would say you are having network issues?
Good luck
Click to expand...
Click to collapse
I can say that I have talked on bluetooth about 10%-15% of the time and I don't get complaints. Then again my phone sits in one spot, and maintains signal better? The reason I did not test this thoroughly is because the option of talking on bluetooth only well isnt an option.
I know that is not what you were hinting at, but I feel its a device issue and not a network, but don't quote me on that.
SquireSCA said:
Both of mine have done this, before and after the OTA.
This is the problem when phone companies are so crazy about getting the latest and greatest out the door to beat the competition. All they care about are sales. As long as it is working 90%, just push it out the door, and by the time people are pissed off you will be selling the next phone.
These phones don't get much QC testing, that much is certain. How many of the issues over the years would have been obvious if someone actually just carried the phone around and used it for just a single day? Most of them, I wager.
Click to expand...
Click to collapse
You are had two do this? So you know my pain!
Do you still have the phone and does it still do it?
I agree totally that these phones don't get tested enough and are sent out the door. At this point honestly, despite how much I love the phone, I'd rather have something else.
I told them I don't want another 3-4 phones sent to me. I'm really pushing for a new handset at this point, a different brand totally.
Anyway I wish you luck also. I'll keep this thread updated so that other's like myself (that are beyond the return window wherever you bought it) can hear about my trials and tribulations.
Finale: After over a dozen calls and 7+ hours on the phone with verizon, along with sending out emails to the CEO, Regional Manager, Relations, and all major executives, I received a call today from one.
To make this short, Razr Maxx is on the way, and will be here this week. Verizon Wireless could of made this easier, instead of making unrealistic guidelines for some customer issues.
When I was with Alltel I swear I would of had such an easier time with the customer service. I do not ever remember having to jump through hoops just to come to an agreement.
For any following my plight, Thanks for reading and for the helpful pms.
Good luck with your new phone.
Post back how you like it, I'm honestly curious.
I have two coworkers that have the original RAZR and absolutely hate them, but one of their main complaints is the awful battery life on a battery you can't swap out.
jmorton10 said:
Good luck with your new phone.
Post back how you like it, I'm honestly curious.
I have two coworkers that have the original RAZR and absolutely hate them, but one of their main complaints is the awful battery life on a battery you can't swap out.
Click to expand...
Click to collapse
I'm a network admin and have a few guys at work that have a razr maxx, a nexus, and a revolution.
They usually say that the maxx has done the best for signal in and about different buildings (on server platforms with a ton of computer equipment etc). They said with generous use of the Smart Actions feature, and with generous moderate use, they get 2 days. They always seem to have a phone in their hand (they say) so im not sure what moderate use is to them (all network engineers etc). The nexus guy says his battery is gone before 5, and he often cant make calls in these random buildings. The lg revolution guy says he hates his signal and battery life, and that lg is taking forever with update and fixes.
Of course user experiences differ from person to person, so I too am curious on how the Maxx will fare with me. I'm extremely critical on my phones, and a very moderate use person (1+hours a day in calls, facebook &twitter updated every 15, emails pushed, streaming music 1-2 hours a day, games 1+hours a day, etc).
Look for a comparison here after ive had it a day or two, and will compare it to the 2+months that i've had the Rezound.
I updated the OP with my few hours of experience with my Maxx (the replacement for my 3 Rezounds).
Hi all,
I've owned the note since day 1. I've had it replaced because of a charger issue and horrible battery. This new one is a keeper.
However, I just noticed this issue which I don't know if it is normal or what.
When you plug an earphone/headphones to the note, not all sounds are routed to the earphones/headset.
A few examples are, when I'm plugged in then somebody text, call, lock/unlock screen, etc it will sound off both the speaker of the note and the earphones.
It will only exclusively play sound to the earphones when watching videos like in MX player, Doubletwist, watching flash videos in the browser, etc. If it is notifications, it plays on both.
Of course when your on silent mode, you won't hear ringing from the earphones (just beeps).
I actually rooted it (mashi method only using system level root) and I used Titanium backup to freeze some pre-installed apps. Could that be it?
Is this normal behavior?
Thanks
Sorry for the early bump but is anyone having this issue?
This is my 14th day and according to Best Buy I only have 14-days to return it or exchange it. Even though they recently change it to 30 days .. for some reason I'm not covered with the 30 days return policy. I only have 1 1/2 hours before Best Buy closes tonight.
Thanks.
EDIT: I've used iPhone earphones (with mic), Sony Headphones, I've used 3 other earphones .. they all display the same image.
Just try this to be easier. Plug an earphone to your Note .. then call it. If it rings from the speakers while the earphones are connected, that's what I'm talking about. Could anyone please try this .. please.
Just tried your test. Mine does the same thing. Rings both the earphones and external speaker.
I also have the same issue you noted where I get notification sounds on the external speaker. This happens, for example, when playing music. It's even more annoying because it doesn't play it through both, it ONLY plays the notification sound through the external, so if you're listening to earbuds with noise cancelling, you don't even hear it, you just hear a break in the sound.
For better or worse, I believe this is normal operation for these phones with this revision of software. I'm not sure if samsung and/or AT&T do incremental updates to fix little bugs like this? I'm new to android, so I don't know for sure, but I believe that we are pretty much on our own for having this sort of thing fixed. An update *might* eventually fix it (ie the infamous ICS update that we don't know when AT&T will actually get out to us), but until then, my understanding is that we just have to hope that a dev will try to address it. This is versus apple, where updates come out pretty frequently, and a bug this major would certainly be addressed very quickly.
That is just sad. Now I have to put it in silent mode even when earphones are plugged in
I hope Samsung fixes this.
That's stupid. I haven't seen any other reports of this. You have stock ATT ROM, right? Did you call ATT to ask them about it? Could be a "feature" of the Note.
Sad but true. Mine does the same thing. Hadn't noticed it because I haven't used headphones with it yet.
I wonder if this is the reason they didn't put a pair of earbuds in the box like they do with most of their other phones.
just an update. I went to best buy just now and they have 4 samples on the floor. I tried it it on all phones and it works fine. Mine was the only phone having this issue. so I called a rep and showed it to him and he said to bring the receipt tomorrow for replacement. wow this will be my 3rd phone replacement (1St one was a charger issue). and yes i have used stock. I used it on rooted,even saurom. all displays the issue.
talk about bad luck
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Same here
keplenk said:
Hi all,
I've owned the note since day 1. I've had it replaced because of a charger issue and horrible battery. This new one is a keeper.
However, I just noticed this issue which I don't know if it is normal or what.
When you plug an earphone/headphones to the note, not all sounds are routed to the earphones/headset.
A few examples are, when I'm plugged in then somebody text, call, lock/unlock screen, etc it will sound off both the speaker of the note and the earphones.
It will only exclusively play sound to the earphones when watching videos like in MX player, Doubletwist, watching flash videos in the browser, etc. If it is notifications, it plays on both.
Of course when your on silent mode, you won't hear ringing from the earphones (just beeps).
I actually rooted it (mashi method only using system level root) and I used Titanium backup to freeze some pre-installed apps. Could that be it?
Is this normal behavior?
Thanks
Click to expand...
Click to collapse
I'm having the same problem. I am completely stock never rooted, overclocked or removed/froze any apps.. Funny thing I'm also on my second Note already first one because my keyboard wasn't working.. Anyone else having this issue with headphones?
If you do get a new replacement, please post back here once you've set it up and let us know if it does or does not still have this issue. I find it kind of hard to believe that this type of issue would be one that varies from phone to phone. Seems like a hardware or software bug that should be consistent from phone to phone. If it is different, it seems far more likely that there is some setting or application that some of us have changed (or not changed) that is causing the difference.
I thought I had a "good one" so far, and to be honest, reading about a lot of the other problems that people have (that I don't), I'm kind of scared to go get a new one, as I feel as though I might be trading this issue for a different one (or spending a lot of time trading phones in and out).
Update
So I just got off the phone with AT&T and they ran me through the whole factory reset bs and of course that didn't fix the problem.. But the strange thing is that the guy I spoke to said that my phone needed a software update and that I would get it in the next 24 to 48hrs. I'm attaching a screen shot of my about phone because I didn't know that this phone had a software update available. I took this screen shot soon as I hung up the phone with AT&T. I will report back on Wednesday when they said they would call me back to see if the phone is working correctly.. Let me know if you're running different software than me?? (if you don't mind)
ill post an update tomorrow. I wont leave until I got a good one.
again for those who are curious and check if it happens to your phone.
1) make sure it is not on silent mode
2) connect an earphone/headphone to the note
3) call the phone
if it rings out loud. welcome to the club
Sent from my SAMSUNG-SGH-I717 using Tapatalk
pretty sure this is normal
twinriches said:
So I just got off the phone with AT&T and they ran me through the whole factory reset bs and of course that didn't fix the problem.. But the strange thing is that the guy I spoke to said that my phone needed a software update and that I would get it in the next 24 to 48hrs. I'm attaching a screen shot of my about phone because I didn't know that this phone had a software update available. I took this screen shot soon as I hung up the phone with AT&T. I will report back on Wednesday when they said they would call me back to see if the phone is working correctly.. Let me know if you're running different software than me?? (if you don't mind)
Click to expand...
Click to collapse
I have the same software? Hmm i wonder if only yur getting the update or is everyone? Lol
Sent from my SAMSUNG-SGH-I717 using XDA
Just did a test with our skyrocket and note, using the stock samsung headphones that came with the skyrocket
both exhibit the same behaviors
when receiving a call..the ringtone is played only over the headphones
(we both use video caller id so not sure if that matters)
when receiving a txt message the notification is played on the external speaker
00mred00 said:
Just did a test with our skyrocket and note, using the stock samsung headphones that came with the skyrocket
both exhibit the same behaviors
when receiving a call..the ringtone is played only over the headphones
(we both use video caller id so not sure if that matters)
when receiving a txt message the notification is played on the external speaker
Click to expand...
Click to collapse
Wait, so you said 2 posts earlier that "pretty sure this is normal", then said just now that yours does not work like ours? Which is normal?
From what I uderstand you guys are explaining mine does the exact same thing..and "I am pretty sure this is normal"
I included exactly how mine behaves for reference....so is that the same or different than what yours does?
I am also using an app for video ringer so I will test stock ringers tonight
pj_rage said:
Wait, so you said 2 posts earlier that "pretty sure this is normal", then said just now that yours does not work like ours? Which is normal?
Click to expand...
Click to collapse
Sent from my SGH-I717R using XDA App
Verified ...
When set to a stock ringtone....it plays through ext speaker.
When set to video caller id it plays through headphones.
Logs coming soon...
Sent from my SGH-I717R using XDA App
00mred00 said:
Verified ...
When set to a stock ringtone....it plays through ext speaker.
When set to video caller id it plays through headphones.
Logs coming soon...
Sent from my SGH-I717R using XDA App
Click to expand...
Click to collapse
What do you mean video caller I'd? Howe do I set that? Where is the option?
Sent from my SGH-I717R using xda premium
Update
Ok I talked to the tech at AT&T he was no help at all.. Only thing he told me was that the phone should display a headset icon of some sort.. (I told him mine doesn't) does anyone's?? In the end he told me to it the Device store here in Tampa and if they can't figure it out they would just give me what will be my 3rd Note.. BTW didn't mention anything about a software update this time and yes I asked..
Its an app
I will pass the logs along to someone who might be able to fix it
juanaraya92679 said:
What do you mean video caller I'd? Howe do I set that? Where is the option?
Sent from my SGH-I717R using xda premium
Click to expand...
Click to collapse
Sent from my SGH-I717R using XDA App
Hi all, after the ICS update yesterday, when someone calls or I call out, the other person can't hear my voice. I can plug in ear buds, with built-in mic and the other person can hear my voice ok. Wondering if there's a conflict somehow with the speakerphone? Been over the sound settings several times and can't find anything that applies. Any ideas or fixes? Thanks much
Jim
Interesting. I've not run in to that yet. I am unable to use MHS with hidden ssid, I hate that quick look up is gone, and facebook was added. Just a few minor things but overall I like it.
Sent from my ADR6400L using xda app-developers app
Thanks for the reply. Yeah, I like what I'm seeing so far with ICS. This problem is very similar to one I had on an HTC Fuze several years ago, but it's been too long ago to recall the solution.
Are you able to hear calls on speaker?
Sent from my ADR6400L using xda app-developers app
Are you unrooted?
Sent from my ADR6400L using xda premium
Its a stock Tbolt. I did try flipping the phone and the speaker didn't come on. There was a sound setting that was checked (flip phone for speaker).
jamere said:
Its a stock Tbolt. I did try flipping the phone and the speaker didn't come on. There was a sound setting that was checked (flip phone for speaker).
Click to expand...
Click to collapse
If your microphone stopped working immediately after the OTA, I'd call Verizon and have someone look at it and replace it.
If your microphone worked for a little while after the OTA, chances are your microphone just decided to give out.
Either way, I'd look to get it replaced. If its stock and unrooted, there's absolutely no reason for the microphone giving out to be your fault unless it has possible water damage.
Try checking the headphone jack with a bright light for something stuck down in the headphone jack.
Sent from my ADR6400L using xda premium
RBarnett, thanks for the reply. The phone was working properly (my voice out) worked fine before the OTA update. No water damage. Just too much of a coincidence for the phone microphone to stop working immediately after the OTA, to my way of thinking. Sounds like good advice to have Verizon check it out.
No mic on Thunderbolt after ICS and app installs
Exact same issue here.
I updated my stock, undamaged, 2 year old, Verizon HTC Thunderbolt to Ice Cream Sandwich(ICS) last Tuesday evening. That evening I found out my phone mic was not working. Callers could not hear me, but all else was fine. Speaker phone did work. Love the Bolt and ICS looks and feels great.
I went to the local Verizon store and the guy did some online research and found no known or reported issues. He said that it must be coincidental that the mic stopped working after the ICS update. He cleaned the mic area and the headphone jack, assuming crud may have been disabling the mic. Nothing seemed to fix the problem.
They ordered a replacement under warranty and it arrived the next day. I activated it and proceeded to reload all my apps, again assuming that the mic issue must be coincidental. After many hours tweaking the phone to my needs and setting up all apps I found that the mic did not work.
Thursday I took both to the Verizon store and another rep played with it and could not find the cause. Only options were to upgrade, or try another replacement. I had no reason to replace my previously fully functioning Bolt. They ordered a second refurb that arrived yesterday. Before downloading any apps I was only going to activate it and make sure the mic worked. I never got that far. The second refurb had a malfunctioning screen that was unacceptable to me.
So off to the store I went with three Bolts.
They agreed the 2nd one should never have been sent out with the poor screen.
This time I talked with a female rep. She actually just upgraded from a Thunderbolt and was well versed. We decided to wipe the first refurb back to factory and the mic now was working. I took it home, started downloading my apps and after a few hours and nearly done I found the phone mic to be inoperable again. The speaker mic worked fine.
Assuming an app was disabling my phone mic I wiped it back to factory and reactivated. I checked and the mic is now working again. I assume one of my apps is conflicting with the mic mute. I have been downloading a few apps at a time and the mic is still working. Only about 15% of the previously downloaded apps are now on my Bolt. I just don’t know what app, or when my mic may go mute.
Long, ongoing story, but I thought I would post to see if anyone has any ideas, or similar issues after ICS update. Thanks in advance.
Keep sending them back and complain enough and you might get a newer replacement.
Sent from my Nexus 7 using Tapatalk 2
disconnecktie said:
Keep sending them back and complain enough and you might get a newer replacement.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
By "new replacement" you mean a new Thunderbolt, or replacement by a different phone? Probably be a frickin Apple knowing my bad luck...lol
I was actually surprised they updated the Bolt considering you can't even get accessories at a Verizon store any longer. And supplies are limited online.
knowaczark said:
By "new replacement" you mean a new Thunderbolt, or replacement by a different phone? Probably be a frickin Apple knowing my bad luck...lol
I was actually surprised they updated the Bolt considering you can't even get accessories at a Verizon store any longer. And supplies are limited online.
Click to expand...
Click to collapse
I mean a different phone.
Sent from my ADR6400L using Tapatalk 2
disconnecktie said:
I mean a different phone.
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
Not an option for me. I will decide what brand/model phone I will use, not Verizon.
knowaczark said:
Not an option for me. I will decide what brand/model phone I will use, not Verizon.
Click to expand...
Click to collapse
Even if it were a rezound? You would turn down a better phone?
Sent from my ADR6400L using Tapatalk 2
Hey, a big THANKS, for that detailed reply! I guess misery loves company! Yep, that is the problem. The only work around I've found is to use head phones or ear buds. But you can't just plug in buds or phones and expect them to work for phone calls. They have to have a built in mic. Mine is a Dynex Adapter. It has the mic and a button switch for switching to a call if you're listening to music or radio. The adapter is about 5" long and costs about $10 as I recall. At least that makes the phone usable again until a better solution comes along.
Like you, I thought I might have a rogue app and started removing any app with an audio or sound component. So far no luck. Please let me know if you come across a solution and I'll do the same. Thanks again for posting.
jamere said:
Hey, a big THANKS, for that detailed reply! I guess misery loves company! Yep, that is the problem. The only work around I've found is to use head phones or ear buds. But you can't just plug in buds or phones and expect them to work for phone calls. They have to have a built in mic. Mine is a Dynex Adapter. It has the mic and a button switch for switching to a call if you're listening to music or radio. The adapter is about 5" long and costs about $10 as I recall. At least that makes the phone usable again until a better solution comes along.
Like you, I thought I might have a rogue app and started removing any app with an audio or sound component. So far no luck. Please let me know if you come across a solution and I'll do the same. Thanks again for posting.
Click to expand...
Click to collapse
I have read elsewhere about a similar issue. In that post it mentioned that once you get the rogue mic mute the only fix is a factory wipe. I have had to wipe phones 5 times since ICS update last Tuesday. I tried uninstalling app by app but never got the mic back without a wipe. I need a phone, more than I need all the apps. I do miss some but am adding them back slowly.
Same here. They are sending me a replacement and we'll see what happens. I'm personally hoping this 2nd one has the same issue and just seeing if I can upgrade mine to another phone. >.>
Being a total dumb ass concerning programming phones, this problem appears to be software rather than hardware related. Could a developer create a small app to simply reset or clear the mic status? I'm probably oversimplifying, but it looks like an HTC or Verizon developer could fix this problem in a matter of minutes. Rendering a fine phone useless after an OS update seems kind of ridiculous, imo. Any suggestions or thoughts?
So far none of the rooted users that didnt take the ota but rather used the flash able haven't reported this issue. It is possible that its a combination of hardware and software where the new software didn't fill the gap for your hardware. It is well known that no two thunderbolts are alike and they all react differently to the software.
Sent from my ADR6400L using Tapatalk 2
Good point Disconnectie. Something, whether hardware or software, rendered my perfectly working Tbolt, basically unusable after the OTA. I wonder now if the Emergency Call function is working? Don't think I'll make an emergency call to test.
In my experience, the One M8's software and implementation of Android is the best I've ever used. I like it so much better than TW on my S4. However, during every phone call I made there was a staticy whitenoise in the background. The noise was present even if both ends of the phone call were muted. I returned the first phone and got another only to have the same problem. Have any of you noticed this?
I have been reading up on my other phone options, but apart from the new Moto X I'm not sure I want any of them. I am really tempted to go buy another One M8 and see if third time is a charm...
Never had any quality issues whether using the handset or via Bluetooth
Sent from my HTC One_M8 using Tapatalk
Best phone call quality out of the other phones I've had Note 3 and lg g3...
Sent from my SM-P600 using XDA Premium HD app
Nothing but good call quality for me. Maybe you just got lemons
Ya, I have to say that going back to the M8 with my G3 sitting on my desk, yes, I switch a lot, the M8 is superior. Calls are crystal, and the reception is far better than my G3.
Could it be your network maybe? I am on ATT and have a Microcell because service is non-existant at the casa, and sometimes I get bad quality through that. Maybe other things than the phone?
The only call quality issue I've experienced is this thing is really loud when the call volume is turned up all the way. It's great when I'm at work as I work in a loud enviroment but at home it really hurts my ear. I've not experienced the static you mentioned. Maybe try a few examples at the AT&T store before you leave to see if it's the phones or the network. My bet it's the network in your area.
I've never had an issue with static, however I can say that I do struggle hearing exactly what people are saying sometimes. Almost a mumbled effect. This is my first non Samsung phone and IMO call quality would be something that the Samsung phone did a better job at. They were always crystal clear. Still like this phone a lot though.
Sent from my HTC One_M8 using XDA Free mobile app