Data roaming question - Galaxy S II Q&A, Help & Troubleshooting

I know i've just asked a question about flashing a stock kernel, but i just have this last one and i'll free up your boards for other people with questions
So i went to italy a month ago, and i noticed that i couldn't make any phone calls or use the internet on my phone. I'm on T-Mobile UK and i was wondering if it was because i've rooted my phone.
My sister on the same network with a Desire HD had both he ability to make calls/text as well as surf the internet.
Data roaming was definitely enabled in my settings, so is there something i'm meant to do to a rooted phone to allow me to roam?
Once again thanks for your help

If anyone could help i'd be really grateful. i often have to go to other countries and would like this to be sorted because i quite often need my phone to work in other countries.

Did you talk to your provider, they may need to refresh the settings on your account.

Related

[Q] Atrix capable network in japan?

Ill be moving to japan by years end and was wondering what network could I use to work with the Atrix? And if anyone has any experiance living in japan, how does billing work?
From everything I've heard Japan has domestic market phones that make the Atrix look like old news. You might be better off getting a phone/plan locally when you get there.
...I beg to differ on that one.
Here in Japan, there are some good Android phones, but they're almost always locked down. For example my SH005. great phone except the battery won't last a whole day.
I picked up an Atrix I plan on unlocking and using that over here.
anything that has the 2100 band (pretty much all 3G phones in the US) will work on Softbank. if you're going there permanently, then if your phone is unlocked you can probably just drop the SIM in. if you're going temporarily then you will probably need to grab a prepaid SIM but it should still work in the phone. you pay for all minutes used, incoming calls are free, and softbank has a good deal on unlimited mail for prepaid (300 yen per month) plans.
shadowfalx had issues with softbank in JP.. he tried 2 Atrix handsets and couldn't get either of them to work with data..
It had to be his APN settings. I've used dozens of non-softbank phones over here, starting with my GSM WinMo Treo 750, and as long as the APN settings were correct, it worked on data fine. There's one other person with an Atrix I know here in Tokyo; He's a Google employee here. So I know it'll work.
Kueller said:
From everything I've heard Japan has domestic market phones that make the Atrix look like old news. You might be better off getting a phone/plan locally when you get there.
Click to expand...
Click to collapse
Like what?
Japan is behind the times these days, still loving flip phones, blackberries and just joining the iphone love.
Symbian is alive and well in Japan. That should tell you everything.
starrwulfe said:
It had to be his APN settings. I've used dozens of non-softbank phones over here, starting with my GSM WinMo Treo 750, and as long as the APN settings were correct, it worked on data fine. There's one other person with an Atrix I know here in Tokyo; He's a Google employee here. So I know it'll work.
Click to expand...
Click to collapse
Have you ever heard of people getting extremely high charges for data? I read about that on another forum (gaijinpot, search for "softbank bill" on the title, I can't link to it). They say softbank will usually not allow you to use a cell phone they didn't sell on their data network if you ask them directly. The thread is 3 or so moths old, I don't think too much has changed since then.
Again, it's all in the plan/APN settings you start off with beforehand, along with checking My.softbank.ne.jp to see if you're getting ridiculous charges...
Some people go into the store, get a prepaid phone, then just swap the SIMs. No prepaid phone here comes with data!
Others are moving from a featurephone to a smartphone. Those have data, but are tied to a specific APN. When pulling down more data than allowed from that APN, they charge exorbitant fees. Hence plan changing is a good thing.
Finally, some people go from iPhone to another Android. iPhones here have totally different APNs they attach to.
It's all in the name controlling the plans for their customers, that's all. Connect to the one you're paying for, then you shouldn't have any problem.
Again, I used an AT&T treo 750, HTC Tilt, HTC Tilt 2, from T-mobile, and an out-the-box unlocked iPhone 3GS from Singapore with no issues. Of course you NEVER tell them that you're using a different phone from the one that's on their system. But as long as you're connected properly, they generally don't care.
That being said, theres another option called B:mobile here. They're an MVNO and use DoCoMo's network. They just sell you a prepaid SIM card. I may try them out, just to see what kind of service is there and if it could save me some ¥. This guy is test one right now actually:
http://softbanksucks.blogspot.com/
Wow, that was really informative starrwulfe. I was looking for this kind of info because I just got an Atrix off of ebay and I plan to use it with a Dell Streak's SIM which I got from softbank on the 2-year contract. You're saying that if I backup my APN settings from the Streak I should have no problems on the Atrix, correct?
For the record, I pay about 9,000 yen per month. That includes ~6,000 for the unlimited data plan, ~1800 for the phone, and all the crap you have to sign in when you make the contract.
OP, If you are going to stay in Japan long enough and you intend to use a lot of data on the Atrix you may want to consider getting a basic android smartphone from softbank on an unlimited data plan and swapping SIMs.
Exactly.
I have a Sharp Galapagos SH005 here now, but like you, I'm switching to an Atrix too (in fact it should be here before Saturday) and that's exactly what I plan to do.
Easy way to tell what APN you should connect to is to check the color of the SIM cards. Black ones are iPhone only cards, gray ones with green bands specifically say "SMARTPHONE" on them-- they go into the Android phones here. Feature phones have a regular gray card.
You can find the APN info and password easily by googling a little... But if you can back up your APN info, can you share it with me? mine is locked (current phone can't be rooted)
Ok, now I'm having trouble here with getting my Atrix set up on the Softbank network.
Phone calls and SMS work, but data doesn't.
Seems they have some unpublished APNs now with the new android phones. My Galapagos plugs into some other APN than what the normal silver cards did. Unfortunately I can't see what my APN is now on my current phone since they've locked that part out.
What I'm also afraid of is that they may have also started using things like imei checking and user agent binding as well. Great, now what can I do?
Sent from my SBM005SH using XDA App
Just so you know, I have this with sim card out of my iPhone and my atrix works on the softbank network. So it was see if only thing stopping me for connecting to softbank is apn info.
again if anybody has sharp galapogos APN information for softbank I would happily pay pal a donation
Sent from my MB860 using XDA App
starrwulfe said:
It had to be his APN settings. I've used dozens of non-softbank phones over here, starting with my GSM WinMo Treo 750, and as long as the APN settings were correct, it worked on data fine. There's one other person with an Atrix I know here in Tokyo; He's a Google employee here. So I know it'll work.
Click to expand...
Click to collapse
It was APNs....sort of. Motorola Atrix requires you to add your Username and Password to a file in '/system/etc/ppp/peers/pppd-ril.options'. With out this you can call and use wi-fi but can not use mobile data.
and for APN's this site is helpful:
http://android.modaco.com/content/a...internet-mms-apk-for-softbank-users-in-japan/
Just remember is you want tethering and aGPS add them to the list in APN Type. So it should read default,supl,mms,agps,dun,tether remember NO spaces
Starrwulf do you have root on you Galappagos phone? if so you can look at the APNs.....Let me make a guide quickly and I will update this post.
Required:
SQLite editor
Root
1) Open SQLite editor and accept the root permissions.
2) Go to Dialer storage.
3) telephony.db
4) carriers
This opens a database file with all the APNs preloaded on the phone. You should be able to look for the one that has a 'Yes' in the current field.
I assume this is the same or similar on the Galapagos (I don't have one specifically though)
Thanx _Dennis_ for being so helpful!
Unfortunately, this thing has no root-- or rather may have temporary root, but not full root.
http://forum.xda-developers.com/showthread.php?t=1054132
http://forum.xda-developers.com/showthread.php?p=13747122
If I could gain just enough access to that file, then maybe theres a good chance it's in there.
I don't think SuperOneClick works... any suggestions?
maybe try gingerbreak? it may gain you root but you may not be able to change anything, which would be ok.
Or even better do you have adb access? if so I will find the correct .db file.
--edit: correct file is /data/data/com.android.providers.telephony/databases/telephony.db
or try these settings:
apn carrier="SoftBank Internet"
mcc="440"
mnc="20"
apn="andglobal.softbank.ne.jp"
user="andg001softbank"
password="pumbbghkpgyybsxa"
mmsc="http://mms/"
mmsproxy="andmms.softbank.ne.jp"
mmsport="8080"
type="default,mms"
preferred="true"
from: http://android.modaco.com/content-p...-mms-apk-for-softbank-users-in-japan/page/40/
I'm on the freenode IRC channel #moto-atrix, my name is shadowfalx do to someone already having _dennis_ registered though, if you want more real time help
You, another friend of mine here on Gtalk, and I found that MoDaCo thread all at the same time!
Those settings did the trick actually! So now I'm good to go. Now I need to figure out how to push that other mms.apk thru ADB to get my useragent changed...
BTW I'm new to the Android Mod scene. I started messing with WinMo back in the States, then moved here and had a very hacked Tilt 2 on softbank... when it gave up the ghost, I went into the iPhone jailbreak scene. Now I'm here! So I'll accept any and all advice you can give me, sensei/senpai!
You don't really need the mms app Download 'Handcent' from the market and change the UA in settings. Also I suggest getting 'market enabler' requires root but it allows you to fake a US sim card in the market and get US only apps.
I have Hancent... But I don't see anywhere to change the UA in the settings.... Am I missing something?

Talk Mobile UK issues

I have had my TITAN since about a week after its release. At that time, I was using an O2 SIM card and everything was perfect and fine.
Around 4 weeks ago, I switched to Talk Mobile as my O2 contract was up and I got a deal from Talk Mobile. Since then, my phone has been a disaster - but I dont think the TITAN is at fault.
Around 50% of all my calls get dropped. Typically, when this happens, I will be connected to a 3G/HSDPA network with decent signal strength. The call will drop, I look at the phone and the signal has been lost entirely. Then the signal comes back but at GPRS or EDGE. I also often have a GPRS or EDGE connection in areas I know have strong 3G signal. The phone will transition to 3G eventually but it is a right pain.
I am already on my 2nd Talk Mobile SIM card and will try a 3rd this week. I have tried hard resetting my phone too. None of this has helped and the network have so far been typically useless in trying to help so I was wondering if any of the bright people on here would be able to help at all.
Many thanks
Sounds like a network issue, I am on Vodafone and have not had any problems with the handset. Make sure you have correct network settings installed on the Phone like APN's etc for Talk Mobile
Are they listed in htc connection setup? if so run it.
Talk mobile piggybacks vodafone iirc. i get this problem of switching 3g/edge/gprs with vodafone and talkmobile. with talkmobile if its a phone they don't sell they don't seem to have the settings for internet/mms etc. i usually have to manually input them.
If you need to manually input the Talkmobile settings, they're all on the website.
Click the second orange button 'Talkmobile phone settings' and they should be listed in there.
talkmobile.co.uk/get_your_settings.html
Thanks to all for the responses. When I run HTC Connection Setup app, there is a setting for Talk Mobile which I selected. Before doing that, I had no internet as obviously Windows Phone on its own doesnt have the right settings.
I will try manually entering the APN details next and see if that helps, but I dont think the APN affects voice calls if I am right?
dumped o2 and got my titan with vodaphone. No issues at all. Maybe you can Complain ?.
fallenmonk said:
dumped o2 and got my titan with vodaphone. No issues at all. Maybe you can Complain ?.
Click to expand...
Click to collapse
I am complaining vigorously
You've checked the aerial right? http://forum.xda-developers.com/showpost.php?p=18523952&postcount=12
I have a Talk Mobile sim (I got it as it was an offer - unlimited data) and a Vodafone sim. I have the same problems with Talk Mobile.
E.g. today I could only get Edge in London, and it seemed to be slower than basic G. When I swapped to Vodafone sim, in same area, suddenly good H signal, and fairly fast.
Also my pop3 email sometimes just errors with the Talk Mobile sim.
When I first got this TM sim in November it was great, downloaded no end of music and data on the Titan. Past few weeks it has been rubbish. I find calls are ok though.
Haven't got as far as complaining.... yet.... sorry have no answer but just to say that I don't think it's the Titan at fault.

Unable to use 3G or any mobile Data

I've been making a few searches in hopes of finding a solution to this, but came out empty handed. I'm using a Photon 4G (stuck on Electrify 2.3.5) on GSM mode in Argentina. I'm unable to receive data no matter what settings i tinker with. I also tried setting up APNs to no avail.
Anyone has ideas on why this may be happening? Doesn't the Photon support 3G data over GSM worldwide?
Thanks
Anyone ?
Try GSM roms
Sent from my MB855 using XDA
I think you officially have to call Sprint, ask them to remove your phone's SIM lock so you can use other SIM cards overseas, politely sit through their sermon about the dangers of using foreign SIM cards, repeat your request, and call back if necessary to get a more cooperative customer service representative.
From what I've read, all Photons are SIM-locked by default, but Sprint doesn't really fight if you ask them to unlock it for you. However, they MIGHT refuse to remove the SIM lock unless you either purchased the phone without a contract, purchased it used without an ESN-block, or purchased it with a contract 30+ days ago and have already paid your first bill post-purchase. I believe the FCC or FTC made it a law, but left them enough of a loophole so that you couldn't buy a subsidized Sprint phone on contract with a prepaid credit card, then leave the country and cancel the card.
I'm guessing that the inability to use data is because Sprint's SIM has data disabled while roaming by default, so they can make you sit through ANOTHER sermon listening to horror stories about Americans who used their phones in Canada and got hit with $1,000+ bills for a few hours of data use.
You can't totally blame sprint for the default Data block while roaming on their SIM... Android phones use lots of data in the background that most Americans never even notice (because we generally have unlimited data). Using the same phone with charges like 10c/kilobyte can get insanely expensive within just a few minutes.
Or, you could check out the GSM unlock thread somewhere around here. If you're already back in Argentina, it's probably easier. ;-)
Be VERY careful about reflashing a "GSM ROM", and MAKE SURE you've seen confirmation from at least one other user that it has been successfully flashed to a PHOTON -- not an Atrix, Atrix2, or Electrify. Flashing "alien" ROMs is playing with fire, and you can EASILY brick (soft or otherwise) your phone by blindly experimenting.
bitbang3r said:
I think you officially have to call Sprint, ask them to remove your phone's SIM lock so you can use other SIM cards overseas, politely sit through their sermon about the dangers of using foreign SIM cards, repeat your request, and call back if necessary to get a more cooperative customer service representative.
From what I've read, all Photons are SIM-locked by default, but Sprint doesn't really fight if you ask them to unlock it for you. However, they MIGHT refuse to remove the SIM lock unless you either purchased the phone without a contract, purchased it used without an ESN-block, or purchased it with a contract 30+ days ago and have already paid your first bill post-purchase. I believe the FCC or FTC made it a law, but left them enough of a loophole so that you couldn't buy a subsidized Sprint phone on contract with a prepaid credit card, then leave the country and cancel the card.
I'm guessing that the inability to use data is because Sprint's SIM has data disabled while roaming by default, so they can make you sit through ANOTHER sermon listening to horror stories about Americans who used their phones in Canada and got hit with $1,000+ bills for a few hours of data use.
You can't totally blame sprint for the default Data block while roaming on their SIM... Android phones use lots of data in the background that most Americans never even notice (because we generally have unlimited data). Using the same phone with charges like 10c/kilobyte can get insanely expensive within just a few minutes.
Or, you could check out the GSM unlock thread somewhere around here. If you're already back in Argentina, it's probably easier. ;-)
Be VERY careful about reflashing a "GSM ROM", and MAKE SURE you've seen confirmation from at least one other user that it has been successfully flashed to a PHOTON -- not an Atrix, Atrix2, or Electrify. Flashing "alien" ROMs is playing with fire, and you can EASILY brick (soft or otherwise) your phone by blindly experimenting.
Click to expand...
Click to collapse
That's not the correct statement. I owned Photon and recently travel to Asia 2 times. The Photon work fine when I pop the prepaid SIM card in. The Photon came with Global GSM unlock. It's only lock the GSM on US Carriers. It's best to contact the provider of the GSM carrier he is using and ask to see if there are certain settings that need to be done.
Can you make voice call and SMS ? ( I see that you are on a Electrify 2.3.5.. don't know if that is an issue)
I just checked Argentina network. They do have 3G supporting 850 and 1900 frequency band. I advise to take the phone to the provider and ask them for help to set up the 3G network parameters if you do have voice and sms.
Try this link and look for the network provider that you are using in Argentina: They showed most of the settings for 2G/3G: http://nxwiki.blogspot.com/2011/08/movistar-gprs-mms-wap-settings-apn.html
roadster92 said:
That's not the correct statement. I owned Photon and recently travel to Asia 2 times. The Photon work fine when I pop the prepaid SIM card in. The Photon came with Global GSM unlock. It's only lock the GSM on US Carriers. It's best to contact the provider of the GSM carrier he is using and ask to see if there are certain settings that need to be done.
Can you make voice call and SMS ? ( I see that you are on a Electrify 2.3.5.. don't know if that is an issue)
I just checked Argentina network. They do have 3G supporting 850 and 1900 frequency band. I advise to take the phone to the provider and ask them for help to set up the 3G network parameters if you do have voice and sms.
Try this link and look for the network provider that you are using in Argentina: They showed most of the settings for 2G/3G: http://nxwiki.blogspot.com/2011/08/movistar-gprs-mms-wap-settings-apn.html
Click to expand...
Click to collapse
Thanks for your response. Yes, other than not receiving data, the phone works pretty much flawlessly: SMS and voice work just fine (wifi is a bit moody since it won't connect unless you go to the wi-fi settings and let it look at all your available networks, but I blame this issue on the ROM I'm sitting on).
I'll try APN settings again and see how it fairs. Thanks a bunch for your input guys.
Oh, and BTW, I bought my Photon through Ebay (my girlfriend brought it from New York where she was doing her MA), so I'm not expecting any kind of support from Sprint. Do they actually provide customer service to not-on contract phones?
Thanks again!
firtermish said:
Thanks for your response. Yes, other than not receiving data, the phone works pretty much flawlessly: SMS and voice work just fine (wifi is a bit moody since it won't connect unless you go to the wi-fi settings and let it look at all your available networks, but I blame this issue on the ROM I'm sitting on).
I'll try APN settings again and see how it fairs. Thanks a bunch for your input guys.
Oh, and BTW, I bought my Photon through Ebay (my girlfriend brought it from New York where she was doing her MA), so I'm not expecting any kind of support from Sprint. Do they actually provide customer service to not-on contract phones?
Thanks again!
Click to expand...
Click to collapse
Even if you call Sprint. I do not think they will be able to help you. The phone is unlock and work with voice call. It's the network provision that's not allow you to connect with Argentina carriers. The best way is contact the Argentina carrier that you are using and ask them to provide or help to provision that for you. I was having difficulty connect to 3g in Vietnam when I was there (I was doing APN on my own and did not work) I have to contact the Vietnam carrier and they show me how to connect to 3g by using text message send to their server to initiate the automatic provisioning. I recommend that you do the same.
Success!
My stupid fault! I was entering outdated settings on the APN section, which is why it wasn't working before. I have now tried several settings and finally made 3G work! Thanks a million to everyone who contributed, especially roadster92.
For future reference (Claro 3G Argentina users), the configuration I used was the following one:
Connection Name: Claro 3G AR
Authentication: CHAP and PAP
Access Point (APN): gprs.claro.com.ar
UserName: hsdpa
Password: hsdpa
Cheers.

[Q] Desire 601 International Data Functionality

Hey guys,
I have a pretty unique problem and im not sure there even is a solution, but here goes.
The story is that I had been living in Canada for the last 7 months or so and bought myself a shiny new Desire 601 from Virgin Mobile (its a zara_ul). Since then, I have managed to brick it hardcore style, but i was able to ressurect it after 4 months of fruitless attempts through various odd files, sheer dumb luck, and the RUU from mrplowdans google drive (super props by the way, you saved my phone good sir!). I had to SuperCID the phone in order for the RUU to stick.
So it goes without saying that im now running the Telus version of KK (i updated through the usual OTA once i had returned it to stock 4.2.2) on a VM phone. All good, no issues there. Ive since returned home to Australia, unlocked the phone so it works with an Australian carrier, also all good. Im able to make calls and send texts no issue.
My problem is with mobile data. It seems to be having an issue connecting to my carriers 3g/4g. Initially, there was nothing at all, just the bars in the notification bar telling me that i had a good connection to cellular. No little superscript 3G though, and in settings, although mobile data is 'On', it is showing connection failed. Adding a custom APN appeared to work slightly, the 3G appeared in the notification bar and in settings, mobile data was shown to be 'connected', but still no dice when i try to connect to the web or download an app.
Now i vaguely understand the principles involved here, I get that North american carriers use a different radio frequency to, say, Europe, and that differs again to Australia. My question is, is it on the software side? Would it be possible to find an Australian Radio.img for a desire 601 (i dont even know if they sell them here), flash it, and all will be fine and dandy? Or is it the physical antenna inside the phone that is set to receive only a certain frequency? Im not expecting someone to go and find me a working file or anything, i know most of you live in Canada anyway, but im looking for someone with a greater knowledge of these things to find a theoretical fix.
I know I rant a lot, but in the scheme of things im willing to let this problem slide considering i only just un-bricked it a few days ago AND managed to root 4.4.2 (a significant achievement given my non-existent knowledge of android), but it is a nuicance and if theres something simple i can do of course i will.
Thanks in advance for any help <3
EDIT: Ive since done some googling and discovered that they do sell these phones in Australia, and that the Network specs for it and the canadian model that i have are almost identical, many of the frequencies are the same on both. Leads me to assume that its software sided, the telus radio.img is telling the phone to not see non-canadian frequencies.

Xperia 1 J8810 not working in USA

Hi everyone. Last month, I bought a network unlocked Xperia 1 J8110 from a UK vendor for use here in the US. It arrived in excellent physical condition and is from a reputable seller with thousands of phone sales, so not just some random person. I checked behind them, and this phone is for sure network unlocked (see attachment) and from what I've read online, it should work in the US. I've owned plenty of UK phones from other brands and they worked fine here.
The trouble is, I have not been able to get this thing to work with any carrier! I’ve now tried Ultra Mobile (T-Mobile’s network), AT&T, and now US Mobile (Verizon’s network). When I plug in a SIM card, the phone recognizes it and reboots. However, after going through the activation process, I never get any 3G, 4G, or SMS functionality. This is ironic as I have Verizon and T-Mobile towers literally behind my house.
The furthest I got was with AT&T, which received the welcome SMS and showed full bars on network signal. However, the phone kept asking me to “Sign in to network” like it does with WiFi but there was no way to do that. This was after doing the full activation with AT&T, giving them my IMEI, receiving a phone number, a confirmation email and everything. With Ultra, I got the welcome SMS from them but was never able to send my own or do calls in either direction. With US Mobile, it does literally nothing. Wi-Fi and Bluetooth work fine, and I’ve checked for obvious stuff like airplane mode being on.
I then figured I’d see if maybe flashing a version of the J8170 firmware would help. I used NewFlasher to flash the “J8170_Customized US_55.2.E.0.165-R7C” as downloaded off of XperiFirm, which was successful. But it’s made no difference. The only issue I’ve seen others report online is that VoLTE might not work with international phones, but I can’t make calls or send texts period.
Can anybody think of what the root of this problem might be? I’ve tried to figure this out for myself, but I’ve reached a dead end in my searching online, maybe I’m just not choosing the correct keywords. Please let me know which other screenshots or other information is required and I’ll post them. I will be so thankful for any input at all. I appreciate it.

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