I'm starting to get pissed off with the number of telemarketers calling my cell phone. Before the Evo3D, I had a dumbphone and kept my number private between friends/family and NEVER got spam calls. I've even registered with the Do Not Call list.
Since upgrading to the Evo3D, I'm getting a phone call every other day or so from different spam numbers selling "credit reduction services".
I'm thinking the 5-6 apps I've installed (Pandora, 2 Bank apps, TaskOS, ES file explorer, Skype) on my phone are somehow selling or recording my phone number. Anybody else notice this?
If this continues, I'm gonna have to ask Sprint to change my cell # which I've had for 9 years!! .
It's much more likely it's sprint selling your details or insurance companies etc rather than apps
Evo 3D 6/25/11. No unwanted calls here.
Estrong!
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Have you signed up for any extended warranties on any products? Or signed up for other services where you listed your phone number?
What sucks is that I found out lots of warranty companies sell your personal info. For example you buy a new washer/dryer etc and put down your info, GE or whoever does their service, will sell that info.
Check out www.numberguru.com those bastards list your name for your cell number, who your provider is and your location. My info on there is old, I haven't been with T-Mobile in ages. I live near the town they list, but never lived in that town. I requested to be removed, hasn't happened yet.
i hate telemarketers ive been getting a bunch of them lately
i had a few from some home security systems. i got pissed and told him to stop calling me lol he said "i'm sorry. i'll take you off my list now" i was like wth? how did i even get on there? :-?
Download "SPC" from the Market and block each number!
I have half the apps the OP has and i am not getting any calls.
Pandora, ES File Explorer, Wells Fargo, Skype.. I have them as well.
Related
I'm coming off the HD2 which other than WM never had a problem with, it was fully rooted running the latest Android builds.
I got the Amaze over the weekend and switched sims. I don't live in a particularly good area for tmo coverage so fired up the wifi and everything seemed good till I'm at work on Monday, no 4g or any data coverage. Called Tmo, incredibly frustrating experience dealing with their automated attendant, here's a tip, just keep telling it you want to UPGRADE, once it thinks you want to spend money it will pop you to a rep. So the rep tells me I need the new sim, ok, it's at home so when I get back pop that in, call 611, 15 minutes of dealing with the auto attendant, multiple I'm hanging ups until I say that magic word "upgrade". Get the sim activated, wait overnight, no data connection. Call 611 again, "upgrade" ok right over to a rep who tells me I also need a new data plan for $30 which is $6 more than I pay now, so OK what are you going to do the phone doesn't work as is, upgraded to the new data plan and now it does.
Arghh, hope this helps.
If you just say 'Cancel', the automated system will get you over to Customer Loyalty. They are the best group to deal with as they have access to everything and can make deals on phones, etc.
Is there a corporate store near you? I highly suggest you go to the store and try to find someone to speak to in person about your issues. They will resolve them. They can't cancel in the store, but they'd be more than happy to assist you.
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
daswahnsinn said:
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
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They do, but I don't know is they offer one for Target. They also offer AAA discounts.
Contact customer care and ask if Target has a discount available.
It's called MCSA and the reps have a list of all the corporate nodes available to customers. Often times your bill cycle will change to match those of the corporate node so that's something you have to bear in mind.
Had the same thing happen to all 3 HD2s that I upgrade from .. all running latest NAND androids
after the same frustration, it's an issue with the network,
finally I called like 4X
and one tech explained, it's going from HD2 (which is WM) to ANDROID (even though it had android on it) so we powered down the WEB(DATA) on my plan, "changed it over", powered down my phone and turned it back on and DATA is working fine since then,
MIND you, it was working fine day one, I also went to work, it was working fine(well i thought since I was online but with wifi) I didn't noticed until like 20 minutes into my drive I got no emails (I get emails from work like every 2mins)
thats when I started calling TMO
***update, (got 3 different contacts)
----on both had frustration, last one, I explained, switch over my web from WM to ANDROID, tech said uh ok, didnt even power down my phone 2 mins later , working fine, so in all took like 10 mins on phone if that and all because of the automated person
Thanks, guys I will have to call and find out. To me that's icing on the cake and not a deal breaker.
EDIT: It's 10% not much but anything is better than none.
I was wondering if it was possible. What I want to do is buy a couple of evos and have them both use the same number. Both would ring if the number was dialed and if they called out they would both be using same account.
I have 2 kids that both want a phone and sprint said I can only have 1 more line. (already have 4).
Thank you for any help or for pointing me in right direction.
redeye-fl said:
I was wondering if it was possible. What I want to do is buy a couple of evos and have them both use the same number. Both would ring if the number was dialed and if they called out they would both be using same account.
I have 2 kids that both want a phone and sprint said I can only have 1 more line. (already have 4).
Thank you for any help or for pointing me in right direction.
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You could get two separate Google Voice lines for free. The phones would only work on wifi
But what you're talking about, I don't believe so on a CDMA network. Each phone has an ESN, and to get both phones to use the same line, you would have to have one of them spoof the other's ESN. I'm pretty sure that's illegal, and they'd catch you if both were active.
Sorry, didn'T know that it would be illegal. I just figured it would be like a land line having multiple handsets. Its not like you could use both at same time to call different people. Just didn't want to have to go to another carrier and sign up for whole new plan since both kids are under 10 years old and probably won't use 10 minutes a month combined. Phones would be used to call me our my wife in case something changed with school schedule. Ie club staying late put getting out early.
Open another account in you wifes name and see if you can get a Sero account. Search Sero in the forums to find out hour to so that.
WizeguyEvo3D
Sounds good in theory
Shot from my shooter in 3D
injected with cleanrom2.8
You could duplicate the phones, and it would do exactly what you want. However, this is illegal. If your kids have wifi at school, you could just use the many internet based texting and calling apps for android, and you don't even need to worry about adding a line. OR what would be SO cheap. If you just want them to have a phone to contact you in emergencies, just get them prepaid phones. That will be about $10 a month each. Same as adding a line.
So I have an EVO LTE, and have a couple questions.
Okay, so my question is, if I'm on a corporate/business account, how do a switch phones if said business is closed? Like, say, I drop my phone on the weekend or something? Here's a bit of back story:
My university offers their own wireless program (sprint, vzw, att) and I picked sprint. I pay a discounted rate, and I get corporate PRL's, which makes me assume they have one massive corporate account and they sell phones from it to students. Seems semi-not-legal, but meh, my phone plan is like $60 a month so I can't complain at all.
I'm wondering how I can switch phones on my own. Before noob-flaming me, keep in mind I've had GSM phones my entire phone-life and just swapped out sims. This is my first CDMA phone. If my phone were to break, let's say, during spring break when my university is closed down, what could I do? Am I still able to call sprint and activate a backup phone? Or am I totally SOL? I'm not sure of Sprint's corporate limitations. Anybody have any idea of whether or not I could actually switch phones without going through my university? If so, how would I do that?
Thanks in advance for any help!
shiftylock said:
So I have an EVO LTE, and have a couple questions.
Okay, so my question is, if I'm on a corporate/business account, how do a switch phones if said business is closed? Like, say, I drop my phone on the weekend or something? Here's a bit of back story:
My university offers their own wireless program (sprint, vzw, att) and I picked sprint. I pay a discounted rate, and I get corporate PRL's, which makes me assume they have one massive corporate account and they sell phones from it to students. Seems semi-not-legal, but meh, my phone plan is like $60 a month so I can't complain at all.
I'm wondering how I can switch phones on my own. Before noob-flaming me, keep in mind I've had GSM phones my entire phone-life and just swapped out sims. This is my first CDMA phone. If my phone were to break, let's say, during spring break when my university is closed down, what could I do? Am I still able to call sprint and activate a backup phone? Or am I totally SOL? I'm not sure of Sprint's corporate limitations. Anybody have any idea of whether or not I could actually switch phones without going through my university? If so, how would I do that?
Thanks in advance for any help!
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Regardless of what kind of account it is, you need to do an esn swap on it. This has to be done at Sprint's end, via an online tool, chat, customer care, store, etc. I have dealt with business accounts before, they are similar to personal accounts. The chat on business accounts is way better they don't treat you like a newb & it's way quicker. I'm not sure on a corporate account, I would have to think if you have a corporate account you would not be responsible for the bill at which point you would have to contact whoever is in charge of the phone program. If you have a login/pass to sprint to pay your bill you can just do the esn swap yourself. I use the online tool and if it's down I use chat. I can't stand calling or going to the store so I use other methods. Another tip the online esn swap tool works best if you are swapping for similar phones. Example, Evo LTE to Samsung GSIII. These are both LTE phones so they are provisioned similarly. Now if you are going from say evo LTE to an older evo 3D or wimax phone I would just skip the tool and use chat. It will prompt you to change your plan because technically you are changing your plan even though your really not. I wish sprint would fix this but they haven't at least last time I checked. So as long as you pay your own bill you can do the ESN swap yourself via the methods described above. Keep in mind if it's 3 in the morning on Sat you are at the mercy of the online tool which a lot of times Sprint takes the site down at night for maintenance or you will run into issues if you are swapping LTE to Wimax or non-4g phone since they provision these phones differently.
Sim-X said:
Regardless of what kind of account it is, you need to do an esn swap on it. This has to be done at Sprint's end, via an online tool, chat, customer care, store, etc. I have dealt with business accounts before, they are similar to personal accounts. The chat on business accounts is way better they don't treat you like a newb & it's way quicker. I'm not sure on a corporate account, I would have to think if you have a corporate account you would not be responsible for the bill at which point you would have to contact whoever is in charge of the phone program. If you have a login/pass to sprint to pay your bill you can just do the esn swap yourself. I use the online tool and if it's down I use chat. I can't stand calling or going to the store so I use other methods. Another tip the online esn swap tool works best if you are swapping for similar phones. Example, Evo LTE to Samsung GSIII. These are both LTE phones so they are provisioned similarly. Now if you are going from say evo LTE to an older evo 3D or wimax phone I would just skip the tool and use chat. It will prompt you to change your plan because technically you are changing your plan even though your really not. I wish sprint would fix this but they haven't at least last time I checked. So as long as you pay your own bill you can do the ESN swap yourself via the methods described above. Keep in mind if it's 3 in the morning on Sat you are at the mercy of the online tool which a lot of times Sprint takes the site down at night for maintenance or you will run into issues if you are swapping LTE to Wimax or non-4g phone since they provision these phones differently.
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Thank you for the information! I heard that there was an online tool thing, I pay my own bill and get one monthly, so I'm assuming I'm considered "responsible" for my own account. I may test this out by switching to my roommate's S3 via online, and if that doesn't work, via chat. I just don't want to be SOL this spring break, especially since I'll be traveling haha
I've seen a few threads now with people having bad reception and trading in there phone for warranty issues to get a better signal, etc. So I thought Id post this under general with its own thread so hopefully anyone who runs into this situation can see.
So like the rest Ive had horrible service compared to my buddies N3, and my wifes 5s, I took my phone in to an authorized retailer they checked out the SIM card and for whatever reason my phone running totally stock rom still reverts back to CDMA and when it does connect to 4G its only brief and not that great and overall speeds are slow, despite trying out different modems, same result. Called Verizon up and was put in touch with tier 2 tech support. Which I see alot of Verizon bashing but I talked to 2 guys from the Atlanta call center and I will say they were awesome to work with, however they could not issue a warranty replacement. They tried 2 or 3 times and got their manager involved and had no problem trying to get me a new phone, however they found when there computer wouldn't allow the transaction to go through, that earlier this month of July when Verizon killed off there Device Payment Option, NOT THE EDGE PROGRAM, BUT the DEVICE PAYMENT PROGRAM that there online and call centers lost there support of being able to do anything to help people who used this program, such as me someone who wanted an early upgrade but was locked in for another year or people trying to keep unlimited. I live just over 2 hours from a corporate store so this sucks for me, and now knowing any future problems Ill have to drive to get help because for some reason Big Red decided this was the best way to go.
So I just wanted to share in case anyone else has this problem, or was in the same boat. Im not on a contract anymore, not on Edge, own the phone outright, and can't even get Verizon to help out on the warranty now. UGH if it wasnt for them being the only service provider where I work!
Contact Samsung. This presumes you still have original proof of purchase. They will replace the phone. They are the actual warantor for the phone.
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I am under a monthly payment plan (not edge) and called about my signal issues and dropped calls. The rep stated that because I am on the payment plan I have to exchange it in a store. He made the appropriate notes in the account and I will check out the store in the next day or so for the replacement.
I am on the same plan and had to do the same thing. When I did finally get them to try and replace it, they made me go to the store. Went in the store and told him to check the account notes and walked out of there in 10 minutes with a replacement ordered.
As I said I live a bit from going to the actual city that has a corporate store hopefully Ill make it over there this next week, although they never tod me about making notes I hope its hassle free.
A quick question for those of you who got a replacement from the store, how'd they ship it? The guy on the phone told me that as long as it was placed before 4:30-5pm EST they'd overnight it, howd they do you guys going through instore?
I'm about send a six page letter to the Verizon VP of retail operations and customer service. I have never experienced more improper behavior by the hourly employees of any company. Before the V10 release I called to confirm that unlimited data customers could buy the phone on the device payment plan on Nov. 15th. I received numerous confirmations over the phone. When I entered the store they had no idea what I was talking about. Fine, put that on Verizon corporate for not properly informing all the stores of what was going on. After many calls a customer service supervisor indicated that I was correct but that Verizon had not updated its own software to make the change in time. I placed the order online that night as the stores had already closed. When I called the next day with another supervisor they again told me I was correct and would make arrangement to ensure that I was given the device payment plan without losing my unlimited data. I arranged to pick up the phone at an official Verizon store. The supervisor assured me that she would follow up after I picked up the phone to make sure everything was correct.
SHADY BEHAVIOR #1 - that same supervisor went into the notes after the call the next day and left an outright lie indicating that she informed the customer (me) that I would NOT be able to buy on the device payment plan until December. The order was canceled and NO ONE notified until AFTER I walked into the store to pick up the phone. My order was canceled without any notification via email or text, so I basically wasted my time going to the store and making all these calls with the supervisor.
SHADY BEHAVIOR #2 - When I called customer service from wihin the store, another supervisor, who said she knew the first supervisor personally, began telling me that I had no order. I emailed it to her and she began refuting the validity of it and when I asked her to give me the status of the order she admitted she had no way of knowing because she had no access to internet orders, which was not her department. Clearly she was just trying to cover for her supervisor friend. I immediately told her to stop wasting my time, now some 30 minutes after first calling, and connect me with a supervisor in the internet orders department ASAP, what she should have done from the beginning. Unbelievable... they see that you are clearly angered and yet they try to blame you the customer for their mistakes.
I returned the phone after I was told that device payment plan would start exactly one week later. On the day I was eligible for the DPP I purchased a new phone. After spending nearly 10 hours and speaking to over a dozen different Verizon employees I wasn't about to come away from the ordeal without the device payment play as I was assured I would.
SHADY BEHAVIOR #3 - In the store the new phone (#2) was handed to me without a screen protector and a receipt was not given to me.
SHADY BEHAVIOR #4 - when I went back into the store to ask for a receipt, and point out that the phone was not working, a employee passed himself off as being "THE" manager. I asked him if he was the store manager and he admitted he was not. He would not provide me with receipt because the store was now closed although many employees were still inside with some customers. He said my receipt information would be available online, which was false. Even the confirmation email sent did not make reference to the model of the phone that was purchased it only made reference to my old phone.
SHADY BEHAVIOR #5 - The next day I returned the phone and was finally given a receipt. This phone also stopped working properly after a few hours! I called a store near my work to confirm if they had a replacement phone in stock and they said they did. I walked over to the store and they said, after finding out it was for an exchange, that they did not have the phone in stock after all. Huh? I drove over to another Verizon store as no one was picking up the phone (??) and as soon as I walked in I asked if they had my phone in stock. They said sure we have it. I asked them to confirm but they would not tell me unless I gave them my phone number, presumably to see if I was there for an exchange or for a new line activation. I told the guy it was for an exchange and he went in the back stock room and, when he came out surprise, surprise they didn't have the phone in stock. I'm tenacious so I walked over to the third Verizon store of the night. On the way over I called and asked if they had the phone in stock, they confirmed that they did and that they had more than one in stock. When I walked in they tried to do the same thing, as soon as I asked if they had it in stock they wouldn't answer unless I gave them my phone number. But this time I had them on the hook because the guy told me over the phone that they the phone in stock and "PLENTY". The employee that took care of me tried to give me the run around too once they saw it was an exchange. She took my phone to the back room to show it to her manager and confirm the equipment problem. I asked her to tell him to come out as I did not want my phone leaving my sight for long. She said he could not come out..... shady. She comes out with a new phone and I ask her to turn it on before she switches over the service as I want to make sure the screen is 100% operational before I have to go through a third exchange. She says she can't take it out of the box without switching over the service. I asked her if they had more than one of the phone in stock in case there was a problem, and without making eye contact she responds with an incoherent "nu uhh" and head shake. I did not tell her that her own co-worker confirmed that they IN FACT did have more than one phone in stock nor did I ask why they were now singing a different tune. Seriously... this is how a publicly traded company runs its retail operations?
To summarize, I was LIED to repeatedly by Verizon employees. Supervisors lied in their notes to cover up their giving out incorrect information. Verizon retail stores make it deliberately hard for your to exchange a phone. I plan to send this letter to the consumer protection agency run by the federal government.
Somehow I find it hard to believe you where treated this badly by VZ. You had 3 brand new defective phones in a row??
I have dealt with 3 different VZ stores in my area & have had excellent/courteous service from all 3. Sure, we where all upset when VZ raised the price of the unlimited data service by $20 a month (I cancelled 3 lines because of that) but that was not their employees fault.
I owned a retail store for over 20 years & your whole attitude seems to me as being one of those customers that is never satisfied no matter how hard they try.
~John
^ Yes I can tell you were a retail owner. To make a blanket statement like "your whole attitude" is indicative of that.
You made not a single mention of the outright lies that were told by the Verizon employees but instead opted to put it on the customer or impugned the customer's integrity by voicing skepticism of faulty equipment without any solid basis for that skepticism. You don't know me, and you don't know the track record of an entirely new phone. Have you visited the LG forums to see those who have had to make multiple returns? Of course not. Yours is the typical management response of Fortune 500 companies that are loathed by the public.
Also, there were two returns for faulty equipment, each confirmed at the Verizon store before a new phone was given. The first return was simply my prerogative to take advantage of the device payment plan, as I was initially told by numerous Verizon employees prior to the initial sale. And secondly you fail to address the point that the stores apparently have unethical motivation to make an exchange of their inventory for another location's sale of hotly sought after phones deliberately more difficult.
And by the way, I worked for a five star hotel, deemed the best in the metropolitan area, all through college where we bent over backwards to ensure customer loyalty and to deliver value for premium services. I had to take written tests for AAA certification to verify that I knew all the latest information required of my job and had frequent training seminars to ensure that we were all worthy of the "best in class" title. Verizon like trumpet that they're the best, evidently they don't visit their own stores very often. You know how well your operation is doing when the customer has a problem, and not just for how well they handle mundane transactions. Can your staff rectify the problem as quickly as possible without further aggravation to customer? But ultimately we're not talking about just dropped balls and incompetence here, we're talking of employees repeatedly making deliberately false statements to customers. That's beyond acceptable.
Sucks to be PorscheOscar.
Is there any chance that the humanity of at least ONE employee would have come forth and done at least half-of-the-right-thing by you if you were presenting a good persona?
But I feel for you ... because of course ... ALL the employee's in the store wouldn't have the same negative attitude and manipulate a computer system because the person in front of them was completely rational, respectful and courteous. It has to be some corporate level decision that was sent through the regional representatives and programmed into the one store to single YOU out and destroy your integrity.
I've been disappointed by some of Verizon's products and also their staff before - but instead of finding a manager within the store that supported someone I couldn't get a positive interaction with, I just drove 5 to 10 miles in any direction and went to a different Verizon store.
Good luck trying to get good service from a Verizon Rep based on the computer notes now!
I've been with Verizon for 10+ years (also have unlimited data). I've been pretty happy with their service. I typically call 611 when I have issues rather than visiting a call. The stores #1 (and seemingly only) objective is to sell devices. They have no interest in handling returns/defects/etc. I've actually called 611 from within a store when a sales rep told me something wasn't covered.
The information they told you could have been true and false at the same time. Did they have several brand new V10's in inventory? Yes. Did they have refurbed V10's in inventory to issue as replacements? No. Most companies will not give you a brand new phone as a replacement. A manager can choose to give you one but that's few and far between. Though Verizon (in terms of the big 4 carriers) is your best bet at getting such replacement.
Next time try calling 611. They'll ship you a replacement and give you a return label for the defective one.
All in all, your experience is still better than you'd expect from AT&T. Wanna test that? Ask a Verizon rep to send you a text or e-mail (written confirmation) of something. They will. I've been fighting AT&T U-Verse since July for a bill that I don't owe. Every month they bill me, every month I call and explain, and every month some rep (or manager) has said not to worry and they've removed it from my account. EVERY SINGLE REP has told me they're not allowed to send any e-mails, texts, faxes, or mail...no written confirmation. I got my first collection letter last week. It's my word against theirs. Sorry POS company!
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joshw0000 said:
I've been with Verizon for 10+ years (also have unlimited data). I've been pretty happy with their service. I typically call 611 when I have issues rather than visiting a call. The stores #1 (and seemingly only) objective is to sell devices. They have no interest in handling returns/defects/etc. I've actually called 611 from within a store when a sales rep told me something wasn't covered.
The information they told you could have been true and false at the same time. Did they have several brand new V10's in inventory? Yes. Did they have refurbed V10's in inventory to issue as replacements? No. Most companies will not give you a brand new phone as a replacement. A manager can choose to give you one but that's few and far between. Though Verizon (in terms of the big 4 carriers) is your best bet at getting such replacement.
Next time try calling 611. They'll ship you a replacement and give you a return label for the defective one.
All in all, your experience is still better than you'd expect from AT&T. Wanna test that? Ask a Verizon rep to send you a text or e-mail (written confirmation) of something. They will. I've been fighting AT&T U-Verse since July for a bill that I don't owe. Every month they bill me, every month I call and explain, and every month some rep (or manager) has said not to worry and they've removed it from my account. EVERY SINGLE REP has told me they're not allowed to send any e-mails, texts, faxes, or mail...no written confirmation. I got my first collection letter last week. It's my word against theirs. Sorry POS company!
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1. I'm glad you pointed out the issue about exchanges vs. Refunds. Note to all: if you are still in your two week return window and have an issue DO NOT EXCHANGE. RETURN FOR REDUND ONLY. They will not tell you if you are receiving a refurbished phone. Demand a new phone. I can't believe I made this mistake because I had exactly this same experience 6 years ago with Droid X. They kept giving me refurbished phones one after the other until I was in my 9th return. Verizon have very poor if nonexistent quality control testing of refurbished phones. I'm going to have to give hard thought to returning this phone if they confirm that it's a refurb, even if I have to eat the $35 restocking fee. Given how the manager of the store couldn't be bothered to leave the back room I have no issue with giving him a return.
2. Yes AT&T is bad, Sprint is Worse and Tmobil I once caught red handed doing something shady on international calls which I reported to the State Attorneys and FCC. But Verizon leads them all for expensive service. The expectation of competent and non-shady service goes up. This all unfortunate because I reward straight shooters with long term loyalty. I would expect this from a fly by night Cell phone company but not an established company with millions of shareholders.
Was the Droid X that long ago? I loved that phone.
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I've never had issues with Verizon by phone conversation. but going to a Verizon retail store is a different story. stay away
I called LG to verify I had a new phone and They said it was. Also, while I was in the phone with them I asked about an issue I was having with a set of refurbished LG 900 Infinium headphones purchased on Amazon. I was told that if you buy LG Bluetooth headphones and have an issue they will send you new unit not a refurbished even though they were refurbs to begin with.
I also called Verizon tech support and they claim that if you go in store for an exchange they can only give you new phones as they don't stock refurbs. If however you make a claim over the phone They will send you refurbished units. Avoid that at all costs if you are in your 14 day return window.
joshw0000 said:
Was the Droid X that long ago? I loved that phone.
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I keep every phone I ever had in my desk as a little museum. I still have my BlackBerry Pearl..the first must have phone all my friends ran out and switched too, the iphone wasn't the first. But the Droid X was the phone I got when I left T-Mobile just to secure unlimited data. When the iPhone 4 was announced still without 4G, I was Android do good.
porscheoscar said:
I keep every phone I ever had in my desk as a little museum. I still have my BlackBerry Pearl..the first must have phone all my friends ran out and switched too, the iphone wasn't the first. But the Droid X was the phone I got when I left T-Mobile just to secure unlimited data. When the iPhone 4 was announced still without 4G, I was Android do good.
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I sell mine as soon as a better phone is released. That's how I get to try every new phone that will work on Verizon.
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i'm not sure how you got so far as to preorder on the phone then schedule an in store pick up. I called about 3 times before actually going through with a purchase on my UDP line and making sure every questions was answered. I then proceeded to get the phone picked the phone and color then the person couldn't proceed. I was then transferred and they clearly explained to me the deal after again trying and not being able to proceed while keeping the UDP line. I then had to wait til my pay period ended. 3 days later I went to the store and did the actual DPP on my UDP line.
Sorry you had a bad experience. I usually avoid the stores at all costs.
I've had generally good experiences with Verizon stores, but tend to do my business online, simply because I don't have to worry about being pushed or "pitched" anything. Recently, my wife's LG G4 was caught in a bootloop (showed LG logo, then went black). After 3 store reps fiddled around with it trying to factory reset it (BTW, it said "Modified" on the menu, but none noticed that fact!) As one of them was processing the warranty replacement, another guy walked into the store with a G4 and it was doing the exact same thing! Anyway, I asked them if there was anything else I could do since my wife wanted to take photos for Christmas (this was on the 23rd) and the replacement was shipping 2-day. They did offer for me to buy a new phone, but her G4 is 6 months old. Anyway, they seemed very helpful to me and I've never experienced what the OP did--doesn't mean it can't happen, but I would say it's rare.
As a small side-note to my story, I happened to be shopping at BJ's Wholesale during the day on Christmas Eve. In the store, there's a Verizon Kiosk, which is actually run by Diamond Wireless. EVERY SINGLE TIME I've done anything through them, they've been amazing. I guess it actually helps to have some degrees of separation from VZW! I told the guy what happened to my wife's phone. I asked him if I could buy a phone, then return it within 14 days without being worse for the wear--which he confirmed. He then suggested I "buy" the V10 as it has a better camera, etc. Since VZW had already issued a warranty replacement G4, he said they couldn't cancel it, but he suggested that I do a "buddy upgrade" (I have 3 total lines eligible), which I did. Unfortunately, my employee discount doesn't allow payment plan, so I was out $300 temporarily. HOWEVER, LG is giving a $100 rebate (Visa Gift Card). Then on top of that, the replacement G4 that will arrive shortly will be all mine--I'm hoping to sell it for at least $200, so I will break even in the long run. The Diamond Wireless guy walked me through everything, answering all my pesky questions and ensuring everything was done properly. The best part is that my wife has an amazing new phone and took many great Christmas photos with it. I like the phone so much, I'm thinking of switching to a V10 myself... I may wait to see if/what HTC releases next (usually March) and if it doesn't suit my fancy, I'm a new LG V10 owner.
Hell yeah the VZW stores are shady! I had to call CS for 3 months to get a 50 dollar credit I was assured was coming to me. I've jumped from Verizon since then, same bull**** just different source at this point
My experiences have been just the opposite. The instore folks have been so helpful. The telehelp people were clueless about all the discounts on my account and completely jacked everything up. The store manager did some creative genius and my account got fixed. His creativity cost me $35 but it saved me over $1,000 in the end. Everytime I've been in to the store I've had great experiences. I've been in so much recently that I practically know all the employees by first name. (Lots of $300 trade-ins of $10 phones. Thank Vzw!)
I'm not trying to negate your negative experiences as I've seen upset people in the Vzw store every time I've gone in. I understand your frustration and writing the letter was probably very therapuetic. However, sending it probably won't make one bit of difference. The stores are meant for one purpose and only one purpose, sign up new accounts and do phone upgrades. They aren't there to do exchanges like Walmart. If they give you a new phone then that means there's one less new phone in the store to sell. Verizon is a business in business to make money. Exchanging a phone doesn't bring them any new money. Like it or not, that's the facts jack.
If you haven't sent the letter yet then don't bother. You'll probably get a nasty note added to your file.
Op.
You are whats wrong with america, everytime you think you have been wronged in the SLIGHTEST way, You go cry to the better business bureau or aaa or fbi cia dea, obama, whoever will listen to your little violin playing at your pity party.. ...big red is a big companh, they dont give 2 f's about you or your opinion, and neither does the government agency who has their contracted service through big red... Play the game, or get pegged as a pest...and then treated as such
porscheoscar said:
I'm about send a six page letter to the Verizon VP of retail operations and customer service.
Click to expand...
Click to collapse
You can stop right there. Your post here is already tl;dr.
Time to do some serious editing. Ideally, you'll parse it down to a single page. Two pages is the max.
Beyond that, you're into serial killer manifesto territory. The only reason anybody will read beyond the second page is to see if you're just a kook, or if you're actually a threat and they need to report you to law enforcement.
Itt: people who don't know what a sales quota is,so they're surprised a corporate verizon rep is only concerned with a sale. Their quotas are so high their jobs are quite frequently on the chopping block if they take time to actually help customers with issues like this.
It sucks, but that's why I usually go to authorized retailers instead.
There's always two sides. Funny thing is 97% of the shadiness I've seen from T-Mobile AND Verizon was to benefit me. You probably come off as pretentious and entitled over the phone, same as in text.
Sorry you had to go through all that nonsense but its true if its a Corporate store they do not care about customer service I have experienced myself and have been lied to also , its much better to go thru a 3rd party where they will treat you better or customer service and since all the nonsense with corp stores I always avoid them would rather get the phone on ebay or amazon or even craigslist before I go to a corp store cuz all they are interested in is sales vs customer sevices and I have many friends and family memebers with Verizon that have had bad experiences so I beleive you sir and its a shame that it happens cuz they are a huge corp that should not be acting like that and should try to make the customer happy even though there are some customers out there that are worse than the employees cuz they expect to get their way cuz of that stupid saying "The Customer is always RIGHT" which is also aload of bs,Anyways it works both ways!!!!!!!!!!!!!!