[Q] Atrix 4G 2.3.4 touch screen somtimes not working - Atrix 4G Q&A, Help & Troubleshooting

sometimes my touch screen doesn't work and I need to lock the phone and unlock then works again.
is this software or hardware problem? If it is hardware, why I lock+unlock it works again?
but I have tried different ROMS, all have this problem.

Do your capacitive buttons go unresponsive as well?
Sent from my MB860 using XDA App

iRobby said:
Do your capacitive buttons go unresponsive as well?
Sent from my MB860 using XDA App
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Click to collapse
yes. only the power & volume button are working

Im having the same issue.
I flashed megabase... im still having the same issue tho.
I didn't full wipe tho. I really don't want to but ill try later and i'll let you know if a full wipe helps
Sent from my MB860.

iRobby said:
Im having the same issue.
I flashed megabase... im still having the same issue tho.
I didn't full wipe tho. I really don't want to but ill try later and i'll let you know if a full wipe helps
Sent from my MB860.
Click to expand...
Click to collapse
it won't help. I tried full fipe many times.

Bump!
same thing happening to my Atrix. sometimes, even lock/unlock scenario is not working. I have to pull the battery. That's really annoying.
I tried the full wipe, it helped in some way, the frequency dropped but the problem is not completely gone.
Any idea to fix?

Is this issue happening to you guys on stock fw too?...
Sent from my GT-I9000 using xda premium

Sounds like you screwed up your pds partition while flashing a ROM. Just search this forum for pds partition fix and follow the instructions in that thread.
Sent from my MB860 using xda premium

Alcapone263 said:
Sounds like you screwed up your pds partition while flashing a ROM. Just search this forum for pds partition fix and follow the instructions in that thread.
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
ႊTried that PDS fix a few weeks ago. It indeed fixed the screen issue, but after flashing that pds thing, my wifi is no longer working. any way to fix it pls?

Okay Well Ive Had Two Atrix's that have had this problem. I believe that this is a Hardware problem.
Sent from my SAMSUNG-SGH-I777 using XDA App

This is a known issue with the ota. It's been went over 100 times in the forum. I had the issue as well, until I went with CM7.
sent from muh googlabox

im on cm7 and mine stopped working 25 minutes ago

Bah, this happened to me aswell, it's a hardware problem with the digitizer. Download the app touch test and check for dead spots with it.

i have this problem too im on cm7 and i saved my pds back when i unlocked my bootloader and reflashing it does nothing. it will sometimes have no response when the screen is locked, it wont wake up the red led is lit, but just very dim battery pull is the only way to recover any ideas.

It's covered by the factory warranty, my phone is gonna be in the mail by friday I hope
Sent from my CM860

iRobby said:
It's covered by the factory warranty, my phone is gonna be in the mail by friday I hope
Sent from my CM860
Click to expand...
Click to collapse
I'm running into this same issue and I'm curious to know if it was a hassle from Motorola to get a replacement sent out.
Sent from my MB860 using XDA App

Just make an account with MOTOROLA and go to GET HELP tab-->SERVICE MY PRODUCT--> and follow accordingly..
It should be covered under warranty
Mine is hopefully in the mail by Monday... YAY!!!

happened to me too. sent back to ATT was a bit nervous because I unlocked the bootloader, but lo and behold no issues (like always)
it got progressively worse, touch test showed the center wasn't responding, then more and more and more until I couldn't touch a thing (I had since switched to a backup)
got my replacement, all is well.
I did notice that this seemed to have happened after I started spending considerable amount of time playing the game "R-Type" obviously the app didn't do it, but it has touch controls that require you to keep your finger pressed on the center of the screen for a prolonged time, just food for thought.

This thread has made me happy
I'm going to contact the guy who sold me my Atrix on the marketplace and see if he will help me return it to Moto.

have the same problem, its very annoying. try going on to stock rom for about a week then switch back to what ever rom you want and then see what happens.

Related

[Q] Hardware keys intermittently stop working

So I'm running beta 4 with new baseband, everything is working beautifully.. except... my hardware keys will just stop working quite often. I have to fiddle with all of the keys (volume, power, and hardware) and eventually they will start functioning again. I've completely wiped the phone, reflashed with SEUS, reinstalled beta 4 and the problem did not subside. I've also tried flashing the latest global generic rom and still no luck. Has anyone experienced this problem? Possibly a hardware fault?
Sent from my X10i using XDA App
I have the same problem... sometime even the screen wont respond... it happens with every rom or FW i use.
So it's not a software issue.
Sent from my Re-built ZX-spectrum.
have you guys dropped your device in some liquid before?
No never, the phone has never been dropped in any way. I guess ill have to flash back to rogers firmware and take it in under warranty.
Sent from my X10i using XDA App
x10van said:
No never, the phone has never been dropped in any way. I guess ill have to flash back to rogers firmware and take it in under warranty.
Sent from my X10i using XDA App
Click to expand...
Click to collapse
Ok, this is going to sound stupid, but does this happen when the phone is on some kind of car mount?
I had this happen to me, when I was placing my phone in a car mount, because it was gripped too tight! I guess the camera button was pressed and blocked all other buttons. When I was loosing the grips, it went back to normal. Weird...
Wow you just saved me so much trouble! I thought back to when this started happening and it was around the time I bought a new plastic case for it. It always seemed way too tight.... so I took the case off and it seems to have fixed it. Awesome, thanks for your help! PS love your theme work
Its been over 4 hours and all hardware key problems have vanished Ill be sure to thank you when I get to my computer (can't thank with xda app?)
Sent from my X10i using XDA App
x10van said:
Wow you just saved me so much trouble! I thought back to when this started happening and it was around the time I bought a new plastic case for it. It always seemed way too tight.... so I took the case off and it seems to have fixed it. Awesome, thanks for your help! PS love your theme work
Its been over 4 hours and all hardware key problems have vanished Ill be sure to thank you when I get to my computer (can't thank with xda app?)
Sent from my X10i using XDA App
Click to expand...
Click to collapse
LOL! I thought I took a long shot there,
but I am really very happy that I helped you!

[Q] Does this happen to anyone?

Hey guys,
I'm have a slight problem with my atrix when the touch buttons freeze and don't respond for a while. This used to occur when I was running GingerBlur and I went back to stock by applying SBF. But, The problem is still there and only occurs sometimes. Does anyone have a solution? it's not annoying me but, would like an answer.
Thanks,
This same issue happened to me. Same result, root stock didn't matter. Even after a factory reset it kept happening. Its a hardware issue. I went to AT&T and got a brand new phone. The guy there said he has seen this a few times. I guess motorola knows about it but for now replacement is your only option.
Darn i'm in canada and can't return it to get replaced...
Thanks for replying
Sent from my MB860 using XDA Premium App
Can you call customer service and get an advanced replacement send out?
Sent from my MB860 using Tapatalk
matrice0056 said:
Can you call customer service and get an advanced replacement send out?
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
I don't think Motorola canada will repair an at&t Atrix 4g. So i'm out of luck. I want to know if anyone else is suffering from this issue?
Sent from my MB860 using XDA Premium App
I have had this happen also. Only a day or so after Gingerblur 3.1 (I think) was it so bad I backed up my apps and sbf flashed.
For me it used to happen only when I was doing a crazy amount of switching between apps, had just jumped out of a game, or was playing angry birds/ >_<
I noticed this A LOT more running Gingerblur 3.1. Ever since Gingerblur 3.1 to 3.5 my Amazon app store will stop functioning after a while. I end up using the Stock Android Recovery to factory reset and use Titantium backup to restore apps.
I have sbf flashed and used Tenfar's CWM recovery, but I don't believe Tenfar's backup or factory reset are quite perfect yet.
I would have to say my usage as subsided as of late, but perhaps the sbf flash of
OLYFR_U4_1.2.6_SIGNED_OLPSATTSPE_P012_HWolympus_1g_1FF.sbf
or
OLYFR_U4_1.5.7_SIGNED_OLPSATTSPE_P012_HWolympus_1g_1FF.sbf
fixed the issues?
Touch freezing or unresponsiveness hasn't been an issue for at least a couple weeks. My friend is running stock 1.8.3. I'll check with him if hes been having any freezing.
Seriously dude try it.. And be humble. I gave them a bricked atrix with a nexus boot animation and custom animations. I was very humble and thanked them alot and they sent it back in 3 days! Purolator dropped it off and that was that
Sent from my Googletron

Haptic feedback randomly stops working

I have a problem where my haptic feedback stops working. This includes vibrations. It'll happen randomly. When this happens if I drop my phone onto a table (say from about an inch up) the vibration and haptic feedback work again. sounds like a hardware issue to me, anybody else having a similar problem? I haven't searched since I'm on my phone and not on a computer. can anybody point me to a fix?
Sent from my MB860 using XDA Premium App
Actually it seems to work again with just a slightly forceful shake or a tap to the front or back of the phone. Wtheck is wrong with my phone lol
Sent from my MB860 using XDA Premium App
Same problem here
Sent from my MB860 using XDA Premium App
Weird, this has actually happened to me twice in the last three days too. Never happened before. Haven't done anything recently (haven't unlocked my bootloader yet even lol). I found that a simple screen lock and then wake will fix. It seems mine happened when too many vibrate type things happened at once and sort of killed it I guess.
mine will still not work even with screen toggling.
i assumed it was the activation of a vibration command before the previous vibrate command had finished, but i turned off the keyboard haptic feedback and its still occasionally shutting off even when i havent pressed any button yet. I am sorely annoyed at the moment..
Have the same problem notice it after flashing 1.8.3
Sent from my MB860 using XDA App
I am getting very frustrated with this anybody have a solution?
Sent from my MB860 using XDA Premium App
Bump.
Does anybody have this probllem on 1.5.7 or 1.2.6 or 2.3.4?
Sent from my MB860 using XDA Premium App
I have had the same problem. Any insight would be great.
Same here on 2.3.4
Sent via the power of a unicorn's horn.
If its a present problem in 1.8.3 and 2.3.4,
then I'm assuming its the small motor inside thats starting to malfunction... Sadness.
Can anybody on 1.2.6 or 1.5.7 verify if they have the same problem?
bump. we must solve this heinous problem.
I've noticed this since I bought this phone in Feb. So its been present on all versions for me.
Sent from my MB860 using XDA Premium App
This drives me crazy as I use haptic feedback on my keyboard as I type. I hope some of the experts here can fix this (if it's software related).
beatphreek said:
I've noticed this since I bought this phone in Feb. So its been present on all versions for me.
Sent from my MB860 using XDA Premium App
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Click to collapse
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF.
TT_TT I guess I'll just turn off all vibrations.. :<
In my post on this thread's first page I said it had happened just a couple times. Since then I've noticed that it happens probably 3+ times a day lol. I too fear that it's a hardware malfunction, which is VERRRRY unfortunate. I'm sure any of us could send in our phone to get a repair, but that is a huge fatty hassle.... I wish I was in that 30 day period still, I have a ton of problems with my phone (problems that I'm unsure an SBF flash can fix). But I'm not about to dish out mula for a phone off contract
mm if we applied pudding we're no good for a warranty replacement...
I thought it was 1.8.3 or something wrong with my current install, so i did a full wipe and applied pudding as well. Now I realize its probably hardware. I do have insurance though..
Will it blend? XD
xredjokerx said:
mm if we applied pudding we're no good for a warranty replacement...
I thought it was 1.8.3 or something wrong with my current install, so i did a full wipe and applied pudding as well. Now I realize its probably hardware. I do have insurance though..
Will it blend? XD
Click to expand...
Click to collapse
Haha crap you're right, I totally forgot about that. Now I'm gonna have to randomly tap the back of my phone all the time xD
Perhaps once the OTA comes out that allows the unlock, perhaps we'd be okay to send it in? Claim we unlocked with what came in the update...I dunno if that'd work. Maybe I'll just buy a new Atrix elsewhere lol. Or an SGS II I've gone through too much with this phone already though!
I feel like if i traded it in for another phone I'd regret it later on (due to the advanced hardware) Once custom roms can get rid of the webtop reserve ram and get rid of motocrap, this thing will be a monster.
I want to play with the infuse (simply because texting on it is so easy) but I feel that I'd regret it later on.
Oh.. what to do. Trade in for a Desire Z and call it a day..
xredjokerx said:
I feel like if i traded it in for another phone I'd regret it later on (due to the advanced hardware) Once custom roms can get rid of the webtop reserve ram and get rid of motocrap, this thing will be a monster.
I want to play with the infuse (simply because texting on it is so easy) but I feel that I'd regret it later on.
Oh.. what to do. Trade in for a Desire Z and call it a day..
Click to expand...
Click to collapse
Yeah I love this phone, I'm just upset about some minor hardward malfunctions that aren't fixable with just ROMs and such. I considered trying to swap for an Inspire in some way, since it's been OC'd to 1.8 or something...even without dual core, that's fast! But I dunno. I suppose I could somehow swap for another Atrix of some kind.

Screen wont turn back on

Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
Sent from my MB855 using XDA App
I also keep having a feeling it has something to do with the pocket detection mode. Just happened again a few minutes ago. I'm gonna leave pocket detection off and report back tomorrow or until it happens again.
Sent from my MB855 using XDA App
I've had that problem too, I can see the backlight turn on but the screen stays black. I wrote it off as a bug. It only did it once every few days, and yes I did have pocket detection enabled.
Yeah it seems like a badass feature but if it is causing a bug that annoying ill have to leave it off :/
Sent from my MB855 using XDA App
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
Sent from my MB855 using XDA App
DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
Sent from my MB855 using XDA App
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Click to collapse
I doubt its a dud if I had the same problem.
DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
Sent from my MB855 using XDA App
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Click to collapse
Factory reset did not fix my issue.
Still happening no matter if pocket detection on or off.
Happen to me once every 2-3 days.
So its probably a software issue bc the button does work. Wonder if this is occurring on alien or homebase
Sent from my MB855 using XDA App
The pocket detection doesn't work for me anyways.
Sent from my Photon.
Got stuck in sleep again. Gonna try unlocking the bootloader and trying a custom rom later tonight. This is getting on my nerves
Sent from my MB855 using XDA App
http://droidupdate.info/news/potent...-photon-4g-“sleep-of-death”-issue-forum-talk/
Found a fix for this. Still pretty sad i have to pad the battery cover
Sent from my MB855 using XDA App
Screen of death didn't hold up to the ghetto mod, updated to the 198_6 sbf, crossing my fingers it will cut down on this issue
Sent from my MB855 using XDA App
I'm on homebase and haven't had this issue. But I also didn't have it on the stock photon either? Perhaps it's like the OTA update failing for some and not others. I remember reading some people on stock failing and some being able to do it. So I'm not totally sure......But that's something to ponder on.
DWake014 said:
Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
DWake014 ,
Did you get this phone recently?
This is a known issue with some phones that went out with a corrupt firmware from Motorola. There is no patch that can fix the firmware from Sprint as of now. I needed to return mine for an exchange. Sprint explained that when it gets to the area on the firmware that is corrupt, as a safety mode it basically freezes the phone and cut the power. That's why it takes a battery pull to restart the phone. There was a large batch released with this bug. I have gone through 4 Photons to get my current one with no freezing issues. I would suggest not going to the same store if possible so you get a different lot # on the replacement phone. Good luck and get that exchanged asap. Peace
My biggest concern is that I got it off of ebay... I know I can bs them and go around the question likes it none of their business but do you think they will hassle me?
Sent from my MB855 using XDA App
If you have an account and a phone with issues they should replace it. As long as you take it to a tech center. That MAY work.
Sent from my Photon via XDA
Yeah its still a sprint sold phone and I have the protection plan on my account. Shouldn't be too many questions asked. Btw put the leaked sbf on last night and it has been going without any screen of death. I have been shaking it around and putting it down in its front and back and it hasn't done anything. Will keep this updated if it happens again
Sent from my MB855 using XDA App
If you have the plan you should be fine. I got my Evo from Radio Shack and Sprint covered it. As for the SBF. I haven't flashed the new one. So not sure about it. But I haven't had the sleep of death issue either.
Sent from my Photon via XDA
You are probably fine then, about 4 hours and counting so far off the charger, longest time yet
Sent from my MB855 using XDA App
I'm glad to hear it's working for you. But yeah, Sprint should take the phone in and replace it as long as it's a software issue, and they don't see you're rooted. which most techs don't care anymore anyway. And you have the insurance. Just make sure it's a repair center.

[Q] Help please, phone has service and is activated but won't place or recieve calls

Hello all, this is my first technical question at xda. I usually don't have problems as i never dirty flash and generally use caution when doing things.
My i605 randomly shut off today and was unresponsive. After a few battery pulls i was able to boot it back up. The phone would not call or text, even though the signal bars showed normal. Right away i flashed a new ROM after 3 full wipes and the dalvik cache wiped. The phone activated on my number right away and showed normal signal, but won't call or text. I updated the modem to the latest 5/3, still no luck. Suspecting it was my SIM card, i tried it in another device and the SIM works fine. Does anyone have any ideas what could be causing this or anything i should try before reverting to completely stock?
Thanks everyone!
Mtdpaiste said:
Hello all, this is my first technical question at xda. I usually don't have problems as i never dirty flash and generally use caution when doing things.
My i605 randomly shut off today and was unresponsive. After a few battery pulls i was able to boot it back up. The phone would not call or text, even though the signal bars showed normal. Right away i flashed a new ROM after 3 full wipes and the dalvik cache wiped. The phone activated on my number right away and showed normal signal, but won't call or text. I updated the modem to the latest 5/3, still no luck. Suspecting it was my SIM card, i tried it in another device and the SIM works fine. Does anyone have any ideas what could be causing this or anything i should try before reverting to completely stock?
Thanks everyone!
Click to expand...
Click to collapse
Have you tried putting a different Sim card in your Note if possible?
Sent from my SCH-I605 using xda app-developers app
Nate14 said:
Have you tried putting a different Sim card in your Note if possible?
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Not yet. But excellent idea. I will try that when I have one available. I just assumed that since my sim worked properly in another device that it was fine.
Nate14 said:
Have you tried putting a different Sim card in your Note if possible?
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Didn't you just quote the entire OP?
I put my wife's Sim in today. Same problem. It has started receiving text messages but will not send them or call. Data still works as well. Is there anything further I can do besides updating the radios to try and fix this issue? Obviously something is working if it can receive messages.
Mtdpaiste said:
I put my wife's Sim in today. Same problem. It has started receiving text messages but will not send them or call. Data still works as well. Is there anything further I can do besides updating the radios to try and fix this issue? Obviously something is working if it can receive messages.
Click to expand...
Click to collapse
Have you tried dirty flashing the ROM and seeing if that fixes the issues? That's been know to fix a multitude of issues that happen when things aren't properly copied over.
Sent from my SCH-I605 using XDA Premium HD app
Did that help any at all or are you still in the same situation?
Sent from my SCH-I605 using XDA Premium HD app
I gave it a go, but with no luck. Thanks for the help though friend! I am in the process of restoring to stock.. If that doesn't work i will have to get a replacement :/
Mtdpaiste said:
I gave it a go, but with no luck. Thanks for the help though friend! I am in the process of restoring to stock.. If that doesn't work i will have to get a replacement :/
Click to expand...
Click to collapse
Keep us updated, this is something I haven't heard of that wasn't easily fixed by going back to your previous stock nandroid or by reflashing the ROM....
Sent from my SCH-I605 using XDA Premium HD app
shangrila500 said:
Keep us updated, this is something I haven't heard of that wasn't easily fixed by going back to your previous stock nandroid or by reflashing the ROM....
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
Well I went back to stock with no success. I have sent off for a replacement. I suppose the hardware was simply defective. It was just strange, as occasionally i could receive SMS and 3/4G but nothing else. Thanks everyone for your advice!
Mtdpaiste said:
Well I went back to stock with no success. I have sent off for a replacement. I suppose the hardware was simply defective. It was just strange, as occasionally i could receive SMS and 3/4G but nothing else. Thanks everyone for your advice!
Click to expand...
Click to collapse
What were you doing when the phone locked up on you?
Did you notice any over heating, screen problems, lag. ETC.
What kind of case if any do you have on your NOTE 2.
What were atmospheric conditions (as this may have trapped moisture inside affecting the antenna)
dragonstalker said:
What were you doing when the phone locked up on you?
Did you notice any over heating, screen problems, lag. ETC.
What kind of case if any do you have on your NOTE 2.
What were atmospheric conditions (as this may have trapped moisture inside affecting the antenna)
Click to expand...
Click to collapse
I didn't notice anything out of the ordinary really. No case, and i never keep my phone with me if moisture is around. (rain, sweat, etc.) My phone was on when i was driving to work, when i arrived it was off and unresponsive for a few minutes. I've only experienced maybe 2 or 3 reboots since I've had the phone, pretty much since launch.
I hadn't updated the radio/modem ever though. I don't know if this had anything to do with it.
Mtdpaiste said:
I didn't notice anything out of the ordinary really. No case, and i never keep my phone with me if moisture is around. (rain, sweat, etc.) My phone was on when i was driving to work, when i arrived it was off and unresponsive for a few minutes. I've only experienced maybe 2 or 3 reboots since I've had the phone, pretty much since launch.
I hadn't updated the radio/modem ever though. I don't know if this had anything to do with it.
Click to expand...
Click to collapse
You should have still been able to get service, this is really really odd......
Sent from my SCH-I605 using XDA Premium HD app
Thanks everyone for the tips. Several things that i wouldn't have thought of myself. I received my replacement and all is well at this time. I suppose i'll go at least a few months before unlocking again :/ Not that i think that had anything to do with the problem. oh well. Thanks again everyone!
Mtdpaiste said:
Thanks everyone for the tips. Several things that i wouldn't have thought of myself. I received my replacement and all is well at this time. I suppose i'll go at least a few months before unlocking again :/ Not that i think that had anything to do with the problem. oh well. Thanks again everyone!
Click to expand...
Click to collapse
I'm glad that everything is working for you on the replacement. If I were you I wouldn't wait to unlock though. Sammy is pushing an update, at least thru the VZW computer app, that may block our current boot loader exploit and may make it un-unlockable.
Sent from my SCH-I605 using XDA Premium HD app

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