When I got my GSII a week ago Sunday, the store rep assured me that my voice, data and messaging plans were all intact and good to go. I have the $5-200 messaging plan, since I don't use texting that often — 100 or so on a heavy month.
Today I was told that a cow-orker had sent me a text calling off work tonight. I didn't receive the message, so I tried sending him one, but didn't get a reply. I asked another person to send me a message, but with no result.
I went to the AT&T store, where they said for some unknown reason when my account was switched to the new phone, my messaging capabilities were killed outright. Because AT&T has decided that $20 unlimited messaging is the only true path to follow, the store reps have no option for re-adding my grandfathered plan. As it turns out, their overlords on the phone also aren't allowed to put it back.
They told me my options were to either go per-use or pay for the $20 plan. I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
Another phone call later, the rep tells me that my problem has been moved up the chain and that some supreme overlord has to make the decision to reinstall my $5 plan. She said my plan should be restored on Thursday and that my per-use texts until then will be credited. It still sounds suspiciously like "<BLEEP> you and your crummy low-use texting."
Updates as they occur.
I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
Click to expand...
Click to collapse
Good for you, all three of these choices seem logical (not excessive) and for good reason. AT&T messed up, they need to make it right.
Or you could get free unlimited texting by using one of those free texting apps. I personally used Textfree and textPlus. I prefer textPlus much more because it actually notifies me when I receive a new message, unlike Textfree. It also looks better IMO. Of course all of these apps will use data, but it's neglectable since it uses so little.
Dr Triffid said:
When I got my GSII a week ago Sunday, the store rep assured me that my voice, data and messaging plans were all intact and good to go. I have the $5-200 messaging plan, since I don't use texting that often — 100 or so on a heavy month.
Today I was told that a cow-orker had sent me a text calling off work tonight. I didn't receive the message, so I tried sending him one, but didn't get a reply. I asked another person to send me a message, but with no result.
I went to the AT&T store, where they said for some unknown reason when my account was switched to the new phone, my messaging capabilities were killed outright. Because AT&T has decided that $20 unlimited messaging is the only true path to follow, the store reps have no option for re-adding my grandfathered plan. As it turns out, their overlords on the phone also aren't allowed to put it back.
They told me my options were to either go per-use or pay for the $20 plan. I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
Another phone call later, the rep tells me that my problem has been moved up the chain and that some supreme overlord has to make the decision to reinstall my $5 plan. She said my plan should be restored on Thursday and that my per-use texts until then will be credited. It still sounds suspiciously like "<BLEEP> you and your crummy low-use texting."
Updates as they occur.
Click to expand...
Click to collapse
use google voice like me. I have unlimited texts now lol
Dude that's messed up-but at&t is notorious for doing stuff like that....
Sent from my Swagurious HTC Evo
Let us know how this resolves this is pretty bogus, but you are handling it a lot better then I would that is for sure.
I wonder if one can actually live w/o SMS plan at all? I mean you have google talk / email - covers the same... I noticed since on Android I tend to not use sms at all.
just a thought.
They did the same thing to me with my unlimited internet 3 months ago when i switched from my iphone 4 to the captivate while i was waiting for the Sgs2 to come out... Then 3 weeks ago they said i burned thru the 2gb a month plan they had put me in, in less than 2 days and also the extra 1gb they give you for 10 dollars... Im a very heavy user and i even tether and even in one year in one whole month i never got to 2gb... Finally when i said i wasnt dealing with that and i was going to cancel my account and head to sprint out of nowhere the "manager" can credit my account and put my unlimited plan that they took off 3 months ago
Sent from my SAMSUNG-SGH-I777 using XDA App
Antitribu said:
Let us know how this resolves this is pretty bogus, but you are handling it a lot better then I would that is for sure.
Click to expand...
Click to collapse
I feel as though I have to be polite and controlled, otherwise my unlimited data plan will disappear.
It may indeed be time to consider a move to data-based SMS.
To be fair, it doesn't seem like it's AT&T's fault, but rather the retailer you got your phone from. Unless it was an AT&T retail store (Not an authorized retailer)..
But regardless, your suggestions are pretty logical, and aren't too hard to give from AT&T.
But I'm pretty sure you're going to get your plan back. They still have it available to higher-ups to add on.
Yes, it was an AT&T store. I tried Wally World once and it was a fiasco. I prefer to deal with the company directly because of situations just like this. I think the store rep called it a "core store" when she made her first call.
I must say that the in-store people have always been friendly and helpful to me.
Dr Triffid said:
When I got my GSII a week ago Sunday,
Click to expand...
Click to collapse
That's what happened.. because AT&T wasn't ready to do all the switches. I learnt my lesson about 5 years ago... NEVER go get a phone on the day of release as AT&T and Partners have NOT gotten their "system" in "sync"
Example, if I was to "keep" my "grandfather" unlimited plan, I HAD to wait till their system is in sync. Why I didn't get my SGS2 phone till Monday. Because on Sunday, THAT OPTION wasn't available. And they didn't know if people wanted to keep the "grandfather" unlimited the only option on that Sunday was for the sale rep to CALL AT&T and make that change, because no one from AT&T told them that either.
I had exactly the same problem happen to me (except I bought my phone from Amazon Wireless). The first time I called they "fixed" the issue by putting me on the $20 unlimited plan. Later, my wife called back (she's the mean one in these situations) and my $5 plan was restored immediately.
Hopefully everything works out for you as well.
My 200/5 was removed as well. The way it was explained was that BestBuy (where I did the upgrade b/c they have SGS2 in stock), did not have the ability to process/retain the old plan. I did online chat with ATT and they re-add the plan in 10 min.
I noticed that in my online account now shows a $35 Smartphone plan with 200 messages. But, my current plan is still shown as $30 smartphone and $5 200 messages plan.
Good luck.
This happened to a buddy of mine. He's on a recent messaging feature so he didn't have the problem that you did.
I'm beginning to despise AT&T. Every time you turn around, they're trying to change your plan or not revert it back if its removed for some reason. They claim they'll honor your ability to keep features/plans, but jump through hoops trying to do the opposite.
I got my phone Friday from BB and confirmed with the guy I wanted to keep everything like it was. Well I sent text messages to two friends of mines about 30 mins after I got my phone. Didn't hear back. Talked to them today and they said they didn't get the messages. I tried ago and they still didn't get them. I had one of them text me and I didn't get it. I than text myself and didn't get that either.
I called AT&T and they said that the reason I couldn't get or send text messages was because when I got my phone Friday my text option was removed. She said she wasn't sure if I could get my 200 for $5.00 plan back. She checked into it and called me back and sent me a text and said everything was set. I sent a test text to one of my friends and she got it. I also received a text from another friend so it works. It didn't take days to get it back. It took less than 1/2 hour.
Dark Shogun
Problem resolved.
Thank you for your recent AT&T inquiry. Your issue, #xxxxxxxxxx, has been resolved. We apologize for any inconvenience this may have caused you.
Click to expand...
Click to collapse
Messaging 200 was added to your account effective 10/02. You can also manage features online at blah, blah, blah ...
Click to expand...
Click to collapse
Related
I have been an AT&T customer for 9 years now and still have my original voice plan which has since been replaced by more expensive plans. I initially tried to upgrade from my iphone 3s to the SG2 via the internet but I could not get the $199 price. I called into Small Business Support (my account is linked to my company's so I get a discount on my monthly bill). AT&T support said that my voice plan was so obsoleted so I would have to upgrade to a current plan. However, to even get close to the minutes I have, I would have to pay about $25 more a month. On top of that, I would lose my true unlimited data plan I had with my iphone 3gs. I told the rep I have a been a customer for 9 years, yada, yada but they would not budge.
Feeling pretty mad about the situation I walked into an AT&T store, chatted up some young kid, got my $199 upgrade, kept my voice and data plan.
Moral to the story, do not upgrade over the net or phone. The folks on the phone are trained to read from a script and not deviate at all. It may be less convenient, but go into a store, talk to someone. I have found people at the stores are almost always willing to "pull some strings" and work with you.
tboooe said:
I have been an AT&T customer for 9 years now and still have my original voice plan which has since been replaced by more expensive plans. I initially tried to upgrade from my iphone 3s to the SG2 via the internet but I could not get the $199 price. I called into Small Business Support (my account is linked to my company's so I get a discount on my monthly bill). AT&T support said that my voice plan was so obsoleted so I would have to upgrade to a current plan. However, to even get close to the minutes I have, I would have to pay about $25 more a month. On top of that, I would lose my true unlimited data plan I had with my iphone 3gs. I told the rep I have a been a customer for 9 years, yada, yada but they would not budge.
Feeling pretty mad about the situation I walked into an AT&T store, chatted up some young kid, got my $199 upgrade, kept my voice and data plan.
Moral to the story, do not upgrade over the net or phone. The folks on the phone are trained to read from a script and not deviate at all. It may be less convenient, but go into a store, talk to someone. I have found people at the stores are almost always willing to "pull some strings" and work with you.
Click to expand...
Click to collapse
Call again. You are grand fathered in for unlimited data. They have to let you keep your rate plan and unlimited data.
Sent from my SAMSUNG-SGH-I777 using XDA App
seh6183 said:
Call again. You are grand fathered in for unlimited data. They have to let you keep your rate plan and unlimited data.
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
I called 3 times, talked to 5 different people...wasted over an hour and got no where. Walked into a store and walked out 15 min later with my SG2 and my grandfathered voice and data plan.
I had a similar experence......I had a HTC Inspire, and damaged it. So I needed a new phone. I called AT&T but they said I had to pay full price reguardless if I wanted to resign or not. Now keep in mind I am not up for a upgrade so I figured that was fair.
I couldnt wait for the phone to come in the mail and being I was paying full price I may as well go to the local store. I went to my local AT&T, and the guy there hooked me up with the upgrade price.
So I was able to get a better deal by walking into the local store even after I was told "no sir, sorry you have to pay full retail price. There is nothing we can do"
kezell said:
I had a similar experence......I had a HTC Inspire, and damaged it. So I needed a new phone. I called AT&T but they said I had to pay full price reguardless if I wanted to resign or not. Now keep in mind I am not up for a upgrade so I figured that was fair.
I couldnt wait for the phone to come in the mail and being I was paying full price I may as well go to the local store. I went to my local AT&T, and the guy there hooked me up with the upgrade price.
So I was able to get a better deal by walking into the local store even after I was told "no sir, sorry you have to pay full retail price. There is nothing we can do"
Click to expand...
Click to collapse
Well luckily your area carries the phone, my captivate died on me with endless rebooting and I broke the digitizer by dropping it *first and only drop in 15 months* and I contacted att's fb page about seeing if the insurance deductible was dropping down from $ 125, as well as I asked about why should I pay for their branded sgs 2 when for $ 10 more I could get an unlocked international sgs 2. A csr called me back with in an hour and gave me an early upgrade with out having to pay full price. The only issue I had to order the phone from the store but I still get to keep my data and text plan *have family text and unlimited calling to any mobile*. $ 242 out the door but I am still with out a phone because the local stores do not carry the sgs 2 in my area. Moral of the story, is be nice and literally att will bend over backwards for their customers because they could have told me spend $ 550 or good luck lol..
Cheers,
Charlie
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
vladm7 said:
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
Click to expand...
Click to collapse
LOL! I thought the same thing so I checked my account a few days later..luckily nothing changed.
Even worse, I WORKED for AT&T for years. I had an Employee Plan(No contract,) and when I went to switch to my captivate a year ago, they booted me from the plan. I raised hell, and settled on being in a contract, at full price, then asked them to grandfather in my unlimited data from the employee plan.
They said they don't have a record of me ever being a customer before I started my last contract, even though I worked for AT&T, and paid them monthly, for over two years.
vladm7 said:
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
Click to expand...
Click to collapse
DING!
I've seen lots of unscrupulous dealers pull the same #(%#.. Only interested in the sale.
Mall kiosks are the worst, super high turnover and will lie to you about anything to get your signature on the dotted line... Waived activation fees, imaginary discounts, etc.
I have had a few customers who have come to me, I've let them know about the changes required (smartphone = required data plan). They were upset, so they went to a kiosk, where they were 'promised' that nothing would change, waived act. fees, etc.. Then wanna come yelling at me why their bill went from 120$ for 4 phones, to over $180..
I've never had problems with my local corporate store. I've known for a long time to avoid kiosks - ALWAYS go to a corporate-owned store.
When I got my Infuse, I was upgraded to the 4G unlimited plan. Grandfathered right in, didn't even need to ask, was told, "You won't lose your unlimited data" and I didn't.
I'm coming off the HD2 which other than WM never had a problem with, it was fully rooted running the latest Android builds.
I got the Amaze over the weekend and switched sims. I don't live in a particularly good area for tmo coverage so fired up the wifi and everything seemed good till I'm at work on Monday, no 4g or any data coverage. Called Tmo, incredibly frustrating experience dealing with their automated attendant, here's a tip, just keep telling it you want to UPGRADE, once it thinks you want to spend money it will pop you to a rep. So the rep tells me I need the new sim, ok, it's at home so when I get back pop that in, call 611, 15 minutes of dealing with the auto attendant, multiple I'm hanging ups until I say that magic word "upgrade". Get the sim activated, wait overnight, no data connection. Call 611 again, "upgrade" ok right over to a rep who tells me I also need a new data plan for $30 which is $6 more than I pay now, so OK what are you going to do the phone doesn't work as is, upgraded to the new data plan and now it does.
Arghh, hope this helps.
If you just say 'Cancel', the automated system will get you over to Customer Loyalty. They are the best group to deal with as they have access to everything and can make deals on phones, etc.
Is there a corporate store near you? I highly suggest you go to the store and try to find someone to speak to in person about your issues. They will resolve them. They can't cancel in the store, but they'd be more than happy to assist you.
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
daswahnsinn said:
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
Click to expand...
Click to collapse
They do, but I don't know is they offer one for Target. They also offer AAA discounts.
Contact customer care and ask if Target has a discount available.
It's called MCSA and the reps have a list of all the corporate nodes available to customers. Often times your bill cycle will change to match those of the corporate node so that's something you have to bear in mind.
Had the same thing happen to all 3 HD2s that I upgrade from .. all running latest NAND androids
after the same frustration, it's an issue with the network,
finally I called like 4X
and one tech explained, it's going from HD2 (which is WM) to ANDROID (even though it had android on it) so we powered down the WEB(DATA) on my plan, "changed it over", powered down my phone and turned it back on and DATA is working fine since then,
MIND you, it was working fine day one, I also went to work, it was working fine(well i thought since I was online but with wifi) I didn't noticed until like 20 minutes into my drive I got no emails (I get emails from work like every 2mins)
thats when I started calling TMO
***update, (got 3 different contacts)
----on both had frustration, last one, I explained, switch over my web from WM to ANDROID, tech said uh ok, didnt even power down my phone 2 mins later , working fine, so in all took like 10 mins on phone if that and all because of the automated person
Thanks, guys I will have to call and find out. To me that's icing on the cake and not a deal breaker.
EDIT: It's 10% not much but anything is better than none.
I use gvoice so clearly I do not want a texting plan. Anybody had luck getting them to remove it? I emailed Amazon customer service. If they wont remove it, I am guessing I can get Verizon to remove it after I receive my first bill.
Suggestions?
salesrep2189 said:
I use gvoice so clearly I do not want a texting plan. Anybody had luck getting them to remove it? I emailed Amazon customer service. If they wont remove it, I am guessing I can get Verizon to remove it after I receive my first bill.
Suggestions?
Click to expand...
Click to collapse
You are getting a $300 phone for a penny, they are making that up with the texting plan. There is no such thing as a free lunch. You might be able to remove it, but Amazon might very well come back and charge you full price. You'll have to carefully read the fine print in the Amazon terms. Which texting plan do they make you get?
Very true. If that ends up being the bottom line, I can definitely live with it. They made each line have 1000 text plan for $10 for each line.
Still, If I can save $20 a month, I'm going to try.
Also going to get another $10 a month off my fios bill now that I'm a Verizon Wireless customer too.
Sent from my HTC Glacier using xda premium
Huh. When I tried to buy a phone there I did not have to select a texting plan. I could just select data and move on. I didn't buy yet because I wanted a few more days to think about it
---------- Post added at 01:25 PM ---------- Previous post was at 01:24 PM ----------
Folks are saying any change to the plan during the first 181 days violate the terms and you will have to pay amazon's ETF (which I think is $250).
salesrep2189 said:
I use gvoice so clearly I do not want a texting plan. Anybody had luck getting them to remove it? I emailed Amazon customer service. If they wont remove it, I am guessing I can get Verizon to remove it after I receive my first bill.
Suggestions?
Click to expand...
Click to collapse
Why would there be an early termination fee?
If you check out the other thread, I called Amazon Wireless today, and they said there's no ETF for changing your plan (upgrade or downgrade), as long as you keep the line open, with a data plan.
Evo4gLI said:
If you check out the other thread, I called Amazon Wireless today, and they said there's no ETF for changing your plan (upgrade or downgrade), as long as you keep the line open, with a data plan.
Click to expand...
Click to collapse
Are you sure about that last part, I have been told By a friend that works at verizon that data isnt tied to the plan. I looked through the terms and conditions on my order, also no mention of data. Only that the line stays active.
I had a friend call amazon today and tell them to point out the part in the terms that states you need to keep data. They couldnt find it.
I just got my rezound today, swapped service with my TB. And am going in tomorrow to take TB off and put a dumb phone on and cancel data.
I wonder how long it will take amazon to chage me if they are going to...?
bad4u6669 said:
Are you sure about that last part, I have been told By a friend that works at verizon that data isnt tied to the plan. I looked through the terms and conditions on my order, also no mention of data. Only that the line stays active.
I had a friend call amazon today and tell them to point out the part in the terms that states you need to keep data. They couldnt find it.
I just got my rezound today, swapped service with my TB. And am going in tomorrow to take TB off and put a dumb phone on and cancel data.
I wonder how long it will take amazon to chage me if they are going to...?
Click to expand...
Click to collapse
true, data is not tied to the plan, but verizon has a requirement that any smartphone must have a dataplan. if they find out you do not, they will add it automatically for you.
Thats why im going to put a dumb phone on that plan and let it sit idle @ 9.99
I didn't notice any text messaging requirements, but I was just adding a line. It did have listed under family plans, both the mintues with unlimited texting and the minutes only.
I'm thinking the same thing about switching a dumb phone onto this line in a couple months after root is established.
Right now, I'm going to use my t-bolt has a hotspot on that line until I hit the 4gb limit every month (for my kindle fire). Once the rezound has root, I can just hotspot it.
bad4u6669 said:
Thats why im going to put a dumb phone on that plan and let it sit idle @ 9.99
Click to expand...
Click to collapse
You can do this easily and online without talking to anyone.
eallan said:
You can do this easily and online without talking to anyone.
Click to expand...
Click to collapse
on the web site im guessing? What part? Instruct me o wise one.
can anyone verify for sure if you can change the phone on the line that amazon gave you? I'm not sure what business it is of theirs if we change the phone as long as we're on the line? Furthermore, what if we drop the phone and it breaks or lose it...are they going to charge us $250 for that as well?
Its been three months since this post. has anyone got charged by amazon for swaping lines and removing data??
If anyone actually read their amazon agreement it CLEARLY states, that you agree to keep the line of service active for no less than 180 days.
Use a little common sense people. Lets say your phone gets stolen and you don't have insurance. Amazon can't just randomly force/expect you to automatically have a backup phone that supports data/text just to satisfy their terms or they charge you an ETF. Legally speaking something like that would NEVER hold up in court unless they forced you to get deductible free insurance, which to my knowledge doesn't exist. Bottom line, read what you sign. This thread needs to be closed before it leads to needless paranoia.
trikotret said:
Its been three months since this post. has anyone got charged by amazon for swaping lines and removing data??
Click to expand...
Click to collapse
I got my Rez for a penny on this deal and have not been charged anything and I moved the Rez over to a new line. I then put a dumb phone on that line and removed data and have not received any correspondence from Amazon whatsoever.
Put it this way...when I asked an Amazon rep about keeping my unlimited data on my line (the only option when purchasing the phone was 4GB/month) he said I need to call Verizon to make sure I kept it. He didn't have access to view my account.
Marcismo55 said:
I got my Rez for a penny on this deal and have not been charged anything and I moved the Rez over to a new line. I then put a dumb phone on that line and removed data and have not received any correspondence from Amazon whatsoever.
Put it this way...when I asked an Amazon rep about keeping my unlimited data on my line (the only option when purchasing the phone was 4GB/month) he said I need to call Verizon to make sure I kept it. He didn't have access to view my account.
Click to expand...
Click to collapse
Your just lucky, my first experiences with wirefly ended in chaos because we decided to send back the droidx and keep the incredible, and they stated that we broke the contract. Tried to charge me $200 and I told them to eff themselces. No problems since and they dropped the charge
Hit thanks or ill hit you
PhantomApollyon said:
If anyone actually read their amazon agreement it CLEARLY states, that you agree to keep the line of service active for no less than 180 days.
Use a little common sense people. Lets say your phone gets stolen and you don't have insurance. Amazon can't just randomly force/expect you to automatically have a backup phone that supports data/text just to satisfy their terms or they charge you an ETF. Legally speaking something like that would NEVER hold up in court unless they forced you to get deductible free insurance, which to my knowledge doesn't exist. Bottom line, read what you sign. This thread needs to be closed before it leads to needless paranoia.
Click to expand...
Click to collapse
You are correct . it states keep the line active no less than 180 days. However doesn't say anything about features, like data plan or the phone itself. It just says line of service. So what these guys are doing is keeping service on by putting a dumb phone on the line and pay$9.99 without data. However, wirefly doesn't mention about keeping data plans and not transferring phones among the family lines
My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
Hag77 said:
My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
Click to expand...
Click to collapse
Yeah, you should be able to get the plan back in the store. Just go talk to someone to get it done.
Never should have been otherwise
Both verzion telesales and the stores will advise that you are automatically grandfathered. I am not sure how you managed to NOT be grandfathered, but you can call the 800 number too.
jdmba said:
Both verzion telesales and the stores will advise that you are automatically grandfathered. I am not sure how you managed to NOT be grandfathered, but you can call the 800 number too.
Click to expand...
Click to collapse
It's the fact that he did it online. I know what he's talking about. There's not an option online for unlimited. You have to select one of the tiered options. If he goes in the store or calls, he'll be able to get back on the plan.
I was told that when you activate the phone you'll get the unlimited back - that's how mine worked
Interesting- thanks for the replies.. Sucks that I don't have access to the main account so I'm really hoping that the activation kicks it back in. Dunno really if I'll have any way to check except for to have my friend login to the account a day or so after activation?
Hag77 said:
Interesting- thanks for the replies.. Sucks that I don't have access to the main account so I'm really hoping that the activation kicks it back in. Dunno really if I'll have any way to check except for to have my friend login to the account a day or so after activation?
Click to expand...
Click to collapse
Have your friend call your local Verizon store. I wouldn't think you would even need to call the customer service. The Verizon store should be able to do it for you.
WasabiWa83 said:
It's the fact that he did it online. I know what he's talking about. There's not an option online for unlimited. You have to select one of the tiered options. If he goes in the store or calls, he'll be able to get back on the plan.
Click to expand...
Click to collapse
I upgraded online (same situation - family plan with four lines, two with unlimited data) and I can confirm that you ARE offered to keep your unlimited plan. I was required to change my sms plan. I used Amazon Wireless to upgrade about two weeks ago.
I have also heard that you lose unlimited once you've elected another plan. Evidently you can't go back.
Sent from my ADR6425LVW using Tapatalk
Online has nothing to do with it.
I bought my Rezound online (gave my Wife my Charge) & I kept my unlimited data with no problem.
~John
Dang- I don't like the sound of that.. He swore it didn't give him that option when he ordered it.. From these latest replies it sounds like once he clicked 4gb I got "locked in" and/or "un-granfathered".. Guess I'll hope for the best when it gets here and I activate.
jmorton10 said:
Online has nothing to do with it.
I bought my Rezound online (gave my Wife my Charge) & I kept my unlimited data with no problem.
~John
Click to expand...
Click to collapse
I can verify this too. In fact for me they didn't even give me an option of going to the tiered data plan. I just clicked on and thought it was awesome.
Damn.. you guys are killin me. wish i coulda seen what he was seeing on the screen when he was going through the order process. Hoping for the best on monday when I have it in my hands and maybe call cust service to see what they can do for me.. Looking at it in a glass-half-full state if mind, 4gb should be fine as I don't think I ever eclipsed that on my incredible. Then again- I didn't have 4g lte to play with..
Hag77 said:
Damn.. you guys are killin me. wish i coulda seen what he was seeing on the screen when he was going through the order process. Hoping for the best on monday when I have it in my hands and maybe call cust service to see what they can do for me.. Looking at it in a glass-half-full state if mind, 4gb should be fine as I don't think I ever eclipsed that on my incredible. Then again- I didn't have 4g to play with..
Click to expand...
Click to collapse
Ur good man. I accidentally removed data from on of my lines (with unlimited data) and didn't realize what I did until later that day. I called to get it added back and yeah it took a couple hours to get it pushed through but I got my unlimited back.
You just have to have your buddy call and verify they kept your line unlimited. 4G is the business btw....you're gonna love it!
Thanks, I hope you're right.. The hardest part might be to actually get him to call.
Why do people keep thinking they'll lose unlimited, the talk was about people who cheated the system by calling and adding unlimited mobile hotspot and then going online and turning it off. We who have unlimited will not lose anything.
Sent from my ADR6425LVW using xda premium
The reason I think I'm losing it is cause he flat out told me he signed me up for 4gb cap and that there was no option for unlimited!
You can get it back at the store....but..
You can get it back at the store....but..You kinda have to raise a "stink". I specifically asked a sale person about it. I was told that he could get it back if I lost the "Unlimited" when I bought mine online. The online options tell you that "you are not compatible" If you have a grandfathered plan. When I got mine I just didn't check an option. My grandfathered plan came up at checkout. Good Luck.
I just asked the guy when I upgraded from my incredible to the Rezound if I still had unlimited data and he said yes, that's all I had to do.
Success! Struck out at VZW store they said they couldn't do it- then called cust service when I got home. Nice lady- she needed to call my friend to get account authorization (which was cool cause she didn't *have* to do that part). He approved, she approved and we're good. Thanks for all the stories/tips here in this thread. Don't know that I'll go over 4gb on reg basis but sure is nice not to have to think about it. Now that that's done- its time to have some mod fun.. time to hit the stickies in development...
Hag77 said:
Success! Struck out at VZW store they said they couldn't do it- then called cust service when I got home. Nice lady- she needed to call my friend to get account authorization (which was cool cause she didn't *have* to do that part). He approved, she approved and we're good. Thanks for all the stories/tips here in this thread. Don't know that I'll go over 4gb on reg basis but sure is nice not to have to think about it. Now that that's done- its time to have some mod fun.. time to hit the stickies in development...
Click to expand...
Click to collapse
Awesome. Glad to hear it worked out for you! Now unlock that bad boy and have some REAL fun.
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
This happened with the sim card that came with the phone. However irrespective of which sim you use - I suspect it will change to 2GB, if you look at the customer receipt they sent - it listed 2GB.
Please post here the result with the existing sim, this will help others. Thanks.
is it the $20 or $30 unlimited ?
droidguy22 said:
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
Click to expand...
Click to collapse
I'm worried about this exact thing. I'd be interested to hear if others are going through the same crap.
TW20 said:
I'm worried about this exact thing. I'd be interested to hear if others are going through the same crap.
Click to expand...
Click to collapse
From other forums it sounds like others are.
lsxrx7 said:
is it the $20 or $30 unlimited ?
Click to expand...
Click to collapse
$30 unlimited.
But either way, just look at the customer receipt they sent with the phone and it should have 2GB listed.
droidguy22 said:
$30 unlimited.
But either way, just look at the customer receipt they sent with the phone and it should have 2GB listed.
Click to expand...
Click to collapse
oh whaattt?! really?! it says 2gb on the receipt it came with?!
douche bags.
I hope this does not kill my $20 Talk & Text plus data discount.
I was just on the phone with CS about something else (Fedex hasn't shown up yet) and she mentioned that it showed my order date as 10/7, when I ordered on the 9/28 I think it was. So I started asking about that and keeping my unlimited and she eventually told me that they are able to switch your account back to unlimited after activation, but they "advise against it because at some point the system will catch up and drop it from your account"...?!?!?
I'm definitely going to have them switch me back to unlimited, but has anyone else heard anything similar?
How about issues with a glitch weekend order showing that it went through on a different date?
droidguy22 said:
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
This happened with the sim card that came with the phone. However irrespective of which sim you use - I suspect it will change to 2GB, if you look at the customer receipt they sent - it listed 2GB.
Please post here the result with the existing sim, this will help others. Thanks.
Click to expand...
Click to collapse
Yep! Verizon is trying to **** us. Big surprise. I've been on the phone with them for nearly thirty minutes. At first, my rep played dumb. Then she came clean that she knew about the situation. Then she said I ordered one week later than I did, when the glitch wasn't active. She said I ordered after the glitch and didn't qualify to keep unlimited data. I had to prove to her I ordered two weeks ago, on Saturday.
Next, she said any account that had unlimited data kept unlimited data automatically, so I didn't qualify. She said my order had $30 data, not $29.99 unlimited data, so I never had unlimited data on my account. So I had to email her a SCREENSHOT I took, which I thankfully saved because I knew Verizon would try to **** us. If I hadn't saved that screenshot, I would have only had access to Verizon's fraudulent new receipt, which says my order included only 2gb of data. Good luck everyone.
I absolutely despise Verizon. I'd love to leave them, but they have the only cell tower on my small college campus.
I don't believe she can think of any other reason to take away my unlimited data. I suspect that once she comes back from her third hold, she will add unlimited data back on my account. ... Ugh.
EDIT: She said she was submitting her request to the department that can add these no longer available data plans. I asked for her name, email address, and a reference number. I'll use those just in case I don't hear back from her soon.
BTW, through out all this bull****, I was extremely polite and respectful. Kill them with kindness and they'll probably work with you instead of against you. Again, good luck to all.
I called vz, trying to get them to switch me back to unlimited. Even emailing them the original order confirmation and was told that I cannot keep my unlimited plan. Saying that anyone that was able to keep their unlimited plan after upgrading their phone was mistaken and they should check their accounts. What BS...going to a store to see if they can switch me back to unlimited. If not, Sprint, here come.
Use the contact link on this page for this lady.
http://aboutus.verizonwireless.com/leadership/executive/profiles/Marni_Walden.html
That will result in the executive care department calling you back. Next step would be a BBB complaint.
I ordered my Note3 during the glitch to keep unlimited also... just got it, the receipt says 2gb $30 data.
I'm upgrading from the Note2, so I removed the new SIM from the Note3, put my old SIM in the Note3, activated and made a test call.
I signed in to my vzw account, signed out and back in again and it still shows me for unlimited $30. Whew. Not sure if it'll stick, I'll keep my eye on it over the next 14 days.
I just dropped my old SIM card in and still have unlimited data online in my account. I ordered using the glitch. So far so good and no hassle. I half expect to find my account changed in a few hours.
Just switch sim cards and you are good. Why did you activate it with the new sim?
Sent from my SM-N900V using Tapatalk now Free
Stuck in the old SIM from my Note 2 without activating and my account still shows $23.39 (corp discount on $29.99) 'unlimited data'. Will be keeping an eye on that sucker. Avoid activating the new SIM.
I called and they revert me back on unlimited data...
Sent from my SM-N900V using Tapatalk now Free
ahhh damn that sucks.
all i did was just put my old sim in and i was up and running. didnt need to go through the website or anything. still on unlimited.
js0uth said:
ahhh damn that sucks.
all i did was just put my old sim in and i was up and running. didnt need to go through the website or anything. still on unlimited.
Click to expand...
Click to collapse
So just putting in our existing SIM will activate the phone? No need to go to the website and enter in any numbers?
christianpeso said:
So just putting in our existing SIM will activate the phone? No need to go to the website and enter in any numbers?
Click to expand...
Click to collapse
correct.
didnt even need to login to verizon.
checked anyways to see if anything changed. nothing changed! still unlimited.
js0uth said:
correct.
didnt even need to login to verizon.
checked anyways to see if anything changed. nothing changed! still unlimited.
Click to expand...
Click to collapse
It might not have changed for now, but you should keep an eye on your account, Verizon eventually might detect IMEI of the new phone and link to the order and change the data plan to 2GB, as per the customer receipt came with the phone - looks like all of these pre-orders are processed on 10/07 (even though we ordered during 09/27 - 09/30) and shows data plan of 2GB.
It's probably better to get this issue fixed now rather then waiting for the issue to occur in future, because by then Verizon probably will pretend that there is no unlimited data glitch upgrade.