Hey guys,
My wife has a bell atrix and for some reason there is a hidden "hotmail" account that I can not delete. I can see the account in mail/message settings but it does not show up in account settings, therefore i can not delete nor edit it. So in the end I had to make a new account as "hotmail1" but now she receives emails twice.
Has anyone ever experience this before and know how to delete hidden account?
btw. she is running the latest OTA update with launcher pro and no custom rom.
CreamyTwinky said:
Hey guys,
My wife has a bell atrix and for some reason there is a hidden "hotmail" account that I can not delete. I can see the account in mail/message settings but it does not show up in account settings, therefore i can not delete nor edit it. So in the end I had to make a new account as "hotmail1" but now she receives emails twice.
Has anyone ever experience this before and know how to delete hidden account?
btw. she is running the latest OTA update with launcher pro and no custom rom.
Click to expand...
Click to collapse
go into manage applications and clear all data from any app involving your hotmail accounts. you might have to set all of them back up but it should remove the hidden account.
cleared all data and uninstalled apps that require email addresses but the hidden account is still there.
Happened to me before. a hotmail account.
Even came across a thread about it in the official motorola forums. The only solution I found was to format my Atrix!
your kidding me....a reformat? I really want to avoid doing that...
i've searched the motorola forums but did not find any such thread. Do you remember the link and/or search criticia? It would be appreciated!
update: nvm, I found the post. It is from someone who has a moto droid with the same problem. Does anyone have any possible solution to this problem without resorting to formatting?
CreamyTwinky said:
your kidding me....a reformat? I really want to avoid doing that...
i've searched the motorola forums but did not find any such thread. Do you remember the link and/or search criticia? It would be appreciated!
update: nvm, I found the post. It is from someone who has a moto droid with the same problem. Does anyone have any possible solution to this problem without resorting to formatting?
Click to expand...
Click to collapse
I know it sucks, been there.
If it's the same problem you're having, this is the post and how Motorola's rep suggested doing a hard reset:
https://supportforums.motorola.com/thread/27354
Thanks for the help. I will try a factory reset.
fyi....this is the original post at moto forums from someone with a driod that has the exact same problem as me.
*********************************************************
My Droid X has gone thru at least 2 updates since I got it as far as I can
remember. All normal updates OTA with no rooting, etc. Currently on 2.3.3
Android at System 4.5.596 MB810.Version.en.US
Recently I went looking to change some parameters on one of my email
accounts but I discovered something interesting. Not sure how long it has
been there.
When I click on the messaging icon, I see a Universal Inbox, text, and 5
email accounts as expected. If I click on "Edit Universal Inbox", it
shows 6 check boxs of 5 email and 1 text account. So far everthing is
normal.
But if I click on "Manage Accounts", I see only 4 email accounts + 2 Google
accounts. So where is my 5th email account which I use as my primary and
how do I modify my missing email account?. It I try to add it in, it
complains it is a duplicate so something knows it is there but it does not
show under the "My accounts" page.
So how do I make visible, a hidden email account so I can modify it? I
tried wiping the cache but saw no changes as it is still missing. I would
appreciate some recommendations on what to try now before I go for the
factory reset. Thanks. Andy
**********************************************************
unfortunately it never got answered...
I too just had that problem. I tried clearing data from every applicationInvolving my accounts on my phone but didn't help only way was to factory data reset.
Sent from my MB860 using Tapatalk
factory reset did indeed fixed it.
thanks for everyone help/input.
That sucks man, what email program are you using?
Sent from my MB860 using xda premium
Related
Okay so I tried posting this in the general section and I didn't really get too much help. I tried calling Motorola support and the guy was talking to me like I was stupid. What happens is I get two email notifications in the notification bar. One with the y! Symbol and one with the @symbol. Every time I get an email both of these notifications pop up and this used to not happen before. It seems like it should be a very simple fix. Yet I haven't had any luck fixing it. Anyone else with this problem
I'm GreyBlured!
I'm assuming you have some yahoo mail app? Hence the y!
You should be able to turn off notifications for either one of those. Just pick which app you want to be your main email client, open the one you don't want to use, hit the options menu button (the left-most soft button that has 4 squares on it), and disable notifications and you could probably tell it to never check for messages/sync.
holtenc said:
I'm assuming you have some yahoo mail app? Hence the y!
You should be able to turn off notifications for either one of those. Just pick which app you want to be your main email client, open the one you don't want to use, hit the options menu button (the left-most soft button that has 4 squares on it), and disable notifications and you could probably tell it to never check for messages/sync.
Click to expand...
Click to collapse
Is there supposed to be a yahoo mail app? because i just see that blue email app. And under accounts and motoblur account, it shows the email with the @ icon, the username is blocked out and im only allowed to enter a password and when i do that, it says please enter a username. I can't delete that account
I dunno man. the only thing I can think of that would use a notification that looks like y! is some yahoo app. check all your apps in the app drawer and look for anything yahoo related.
holtenc said:
I dunno man. the only thing I can think of that would use a notification that looks like y! is some yahoo app. check all your apps in the app drawer and look for anything yahoo related.
Click to expand...
Click to collapse
Well thanks anyways
No one else with this problem?
I'm GreyBlured!
Well u ether have two email programs running. u might have to disable one of them in the system use the program Root Explorer and see if u have two running and if u do change one of them to namehere.apl.bak
milesjohnson said:
Is there supposed to be a yahoo mail app? because i just see that blue email app. And under accounts and motoblur account, it shows the email with the @ icon, the username is blocked out and im only allowed to enter a password and when i do that, it says please enter a username. I can't delete that account
Click to expand...
Click to collapse
I had this same problem and couldn't get around it. I created the problem (I think) by using Titanium Backup to restore the email/messages. It was after I re-flashed the retail sbf to get root on .57. I reflashed the sbf a second time and didn't restore from Ti (only restored apps plus data). It turned out Motoblur kept that info anyway once I logged in after reflashing. (the email account was there).
rpolansky said:
I had this same problem and couldn't get around it. I created the problem (I think) by using Titanium Backup to restore the email/messages. It was after I re-flashed the retail sbf to get root on .57. I reflashed the sbf a second time and didn't restore from Ti (only restored apps plus data). It turned out Motoblur kept that info anyway once I logged in after reflashing. (the email account was there).
Click to expand...
Click to collapse
Aghhh figured. Just wanted to see if there was anything to do besides sbfing as I already have everything set up just how I wanted
I'm GreyBlured!
milesjohnson said:
Aghhh figured. Just wanted to see if there was anything to do besides sbfing as I already have everything set up just how I wanted
I'm GreyBlured!
Click to expand...
Click to collapse
It was a few weeks back when I did this so I am a little hazy but it appears that Moto must populate the email fields on the phone from their server level. If I recall correctly my 3 accounts (one exchange, one pop3 and one gmail) were all there after I reflashed and just logged into Motoblur after the second reflash. The Ti email/messaging restore must do something to corrupt the pop3 accounts. Like you, I couldn't figure out a way to get rid of the account and just re-enter the data.
rpolansky said:
It was a few weeks back when I did this so I am a little hazy but it appears that Moto must populate the email fields on the phone from their server level. If I recall correctly my 3 accounts (one exchange, one pop3 and one gmail) were all there after I reflashed and just logged into Motoblur after the second reflash. The Ti email/messaging restore must do something to corrupt the pop3 accounts. Like you, I couldn't figure out a way to get rid of the account and just re-enter the data.
Click to expand...
Click to collapse
Oh okay looks like ill have to do that then....first im gonna have to find the fastest way to get back to where I am now
I'm GreyBlured!
This bugs the hell out of me as well. I get two different notifications when I get one email from one source. One is the @ red stamp looking icon, and the other is the standard gray envelope. I'm on GingerBlur, and I've been looking for a way to get rid of one or the other notifications and can't find where to remove one of them.
There has to be a way to do this other than a re-flash.
Oh, wow didn't see this thread when I posted in another one. I suggest checking universal inbox or other all in one messaging apps to make sure there aren't multiple apps notifying you about email, since just on the phone are 3 email apps, one for Gmail, one for yahoo, and one for all of them.
Also if you do decide to sbf, get titanium backup and do a batch backup of your apps, and then redownload titanium backup and restore the backup after you sbf. It made things much easier when I sbfed.
Sent from my Greyblurred Atrix
this morning i noticed that my secondary email account (it's an imap google server, but not the main account) stopped syncing. when i hit the sync button i got a response saying 'unable to connect to imap.vzw.net'
when i couldn't change/check the imap settings, i tried to delete the account, but it wouldn't let me. when i go into account settings and try to remove the account it lags on 'removing account' and then eventually tells me it is unable to remove the account.
i called verizon and spoke to both a verizon and motorola rep and both said that i would have to do a master reset on the phone. i'm finding it hard to believe that you need to do a master reset just to delete an email account.
also tried creating a second account, changing the default to that one, but still won't delete, and now i can't delete the second account either. tried clearing cache for all for email apps (email, email accounts, email engine, and email authenticator) and email accounts is grayed out, but after clearing the others, still can't delete the account.
to specify this is not the gmail account required for android, but an additional account under the 'email' app. after lots of searching it seems that other android phones don't have this problem, and can't find any specifics to the razr.
thanks
This happened to me about a month ago. Same response from tech support. The factory data reset works to fix it & it hasn't happened again. Do you use an app called Root Call Blocker?
Sent from my DROID RAZR using xda premium
No, the phone doesn't have that app. It's not rooted. Kind of ridiculous that you need to master reset the phone to delete email accounts. Luckily phone is a few weeks old and doesn't have much on it, but if this happens a few months down the line it would be a huge headache to reset. Do you know if this is a Razr specific problem or related to android or motorola specifically?
took the phone back to verizon today, and then it started working. not sure what happened. but second account is deleted and first account works fine. best guess is that it was a problem with verizon's imap server which locked up the mail application.
Glad it got worked out. Mine happened right at the beginning of the first major 4g outage so it may have been related to that.
Sent from my DROID RAZR using xda premium
I have an issue where after setting up my email acct on the Touchpad, I can receive email just fine, but everytime I write one, it goes to the outbox and will not send. I'm using Hotmail (live.com).
I just received a second hand android pad from my Mother and I have the same problem on that even though the setup for incoming and outgoing mail completes fine.
I'm stumped. Any ideas?
Thanks
rockethead26 said:
I have an issue where after setting up my email acct on the Touchpad, I can receive email just fine, but everytime I write one, it goes to the outbox and will not send. I'm using Hotmail (live.com).
I just received a second hand android pad from my Mother and I have the same problem on that even though the setup for incoming and outgoing mail completes fine.
I'm stumped. Any ideas?
Thanks
Click to expand...
Click to collapse
Have you tried to clear the.caches
Sent from my cm_tenderloin using Tapatalk 2
cdzo72,
I had tried that with the android unit which didn't help. I just tried on the HP and mail still gets stuck in the outbox.
Thanks for your suggestion.
Is there something I need to set up in Hotmail itself for this to work?
rockethead26 said:
cdzo72,
I had tried that with the android unit which didn't help. I just tried on the HP and mail still gets stuck in the outbox.
Thanks for your suggestion.
Is there something I need to set up in Hotmail itself for this to work?
Click to expand...
Click to collapse
It should all set itself up automatically ... I would delete the account... wipe the app memory in app manager... reboot and then set it up again
Sent from my cm_tenderloin using Tapatalk 2
Quick question. How do I wipe the app memory? I don't see any such option in the Software Manager.
Thanks.
rockethead26 said:
Quick question. How do I wipe the app memory? I don't see any such option in the Software Manager.
Thanks.
Click to expand...
Click to collapse
You go and clear the "Clear Cache" option and also the "Clear Data" option, reboot if you like and then set the account up again
Sent from my cm_tenderloin using Tapatalk 2
Sorry, I must really be dense. The only option I see anywhere to "Clear Cache" is in the web browser and there is no option to "Clear Data".
Could you please tell me where to do this?
Thanks for your help.
rockethead26 said:
Sorry, I must really be dense. The only option I see anywhere to "Clear Cache" is in the web browser and there is no option to "Clear Data".
Could you please tell me where to do this?
Thanks for your help.
Click to expand...
Click to collapse
There's a screenshot of where you need to be.... that's in Apps/All/Email.... and honestly if you couldn't find that or didn't know where it is you need Tonto buy yourself an iPhone
Sent from my cm_tenderloin using Tapatalk 2
No need to be so rude about it, cdzo72. He's new to the Android scene, apparently, so he needs patience and guidance, not animosity.
Settings => Apps => click EMail, then choose Force Stop, then Clear Cache, then Clear Data. Reboot your tablet and try again.
The other thing I would do, and this is just from experience, is set up a GMail account and import everything from your hotmail into it, and start using it. It's an easier platform to use, and also integrates flawlessly with Android, being from the same company (Google). Then again, since I loathe hotmail, it could just be bias talking.
ve6ay said:
No need to be so rude about it, cdzo72. He's new to the Android scene, apparently, so he needs patience and guidance, not animosity.
Settings => Apps => click EMail, then choose Force Stop, then Clear Cache, then Clear Data. Reboot your tablet and try again.
The other thing I would do, and this is just from experience, is set up a GMail account and import everything from your hotmail into it, and start using it. It's an easier platform to use, and also integrates flawlessly with Android, being from the same company (Google). Then again, since I loathe hotmail, it could just be bias talking.
Click to expand...
Click to collapse
Being new DOES NOT excuse any noob for putting forth the effort or wanting to be spoon fed or so lazy that they won't even go throne the their device's menus
Sent from my cm_tenderloin using Tapatalk 2
ve6ay,
Thanks for the kindness. First off, my question related primarily to the HP Touchpad which is still on WebOS. No wonder none of this made sense. The Android suggestion may help on my second non-HP tablet which I 've only had for a couple of days.
I did not realize everything on this site had to be android related. I thought I remembered a lot of WebOS questions here when the Touchpad first came out. My bad.
cdzo72,
Sorry I bothered you. I won't post here again. Also, sorry I'm so stupid. I'll get some help.
You also might want to go into your hotmail settings and use change the impap/pop settings. Hotmail by default uses pop, try changing it to imap and the reload your email settings again on your touchpad. Also as someone mentioned , adding your hotmaail account to your gmail account makes thing even easier.
I have no idea why it would do that from within WebOS, since I haven't used the mail client there for anything but Gmail. But I agree, log into your Hotmail, and change the settings to I map. Then go into your email app, and manually add in another account, using the I map settings that they (should) offer you in the settings. I can't say where they are or what they are, since I haven't used Hotmail since the 90s.
Best of luck, mate. Don't be scared away. It is just that some new people don't bother to search. Your question is one I haven't seen yet, so it is a good one to investigate. Than, you for bringing it up.
Cheers and 73 de VE6AY
Sent from my cm_tenderloin using xda premium
haxin said:
You also might want to go into your hotmail settings and use change the impap/pop settings. Hotmail by default uses pop, try changing it to imap and the reload your email settings again on your touchpad. Also as someone mentioned , adding your hotmaail account to your gmail account makes thing even easier.
Click to expand...
Click to collapse
Haxin,
Thanks for the suggestion. I got things fixed up on both tablets.
On the Android, deleting the account, clearing the cashe and data, and re-establishing the account did the trick.
On the WebOS HP unit, I deleted the account, re-booted and manually set up the Hotmail again with settings that I had Googled. All this time I was using settings that WebOS had used during an automatic set-up. I think it turned out to be a port setting and a security setting. Everything works fine now, too.
I thought it weird that both units had the same issue which is why I had originally thought it to be a Hotmail issue, not a setup issue.
Thanks again!
ve6ay said:
I have no idea why it would do that from within WebOS, since I haven't used the mail client there for anything but Gmail. But I agree, log into your Hotmail, and change the settings to I map. Then go into your email app, and manually add in another account, using the I map settings that they (should) offer you in the settings. I can't say where they are or what they are, since I haven't used Hotmail since the 90s.
Best of luck, mate. Don't be scared away. It is just that some new people don't bother to search. Your question is one I haven't seen yet, so it is a good one to investigate. Than, you for bringing it up.
Cheers and 73 de VE6AY
Sent from my cm_tenderloin using xda premium
Click to expand...
Click to collapse
Ve6ay,
Thanks for the suggestions and encouragement. Sometimes folks go from zero to grumpy in 6 seconds.
All is sorted out now, see my reply to haxin above.
I haven't changed the setting in Hotmail to I map yet, since it seems unnecessary at this point. If I have future issues, I'll try that.
Thanks again!
Sorry for the long post.
I have a gmail account and a hotmail account. Gmail works fine but hotmail is not syncing with the phone. I can see on the web app of hormail that I have received new email but I press the sync button on the mail app and nothing happen. I verified the password and is the correct one. I was reading that it happening to some people on the s3.
Tried to delete the account on setting/accounts and it say that some apps need the hotmail account and that I need to reset the device to factory. Tried to delete the account from the email app and it shows me "delete account failed-503 service unavailable" I have been looking through the forum and cant find an answer. Is there's a way I can delete without resetting ? im stock but rooted Thanks in advance
Figured out! deleted the stock email data from titanium backup and it deleted the account. Set it up again and seems to becworking fine!
You could also clear the data on the mail app...once cleared, go back to the email app and youll run the set up all over again
hamsterskate said:
Sorry for the long post.
I have a gmail account and a hotmail account. Gmail works fine but hotmail is not syncing with the phone. I can see on the web app of hormail that I have received new email but I press the sync button on the mail app and nothing happen. I verified the password and is the correct one. I was reading that it happening to some people on the s3.
Tried to delete the account on setting/accounts and it say that some apps need the hotmail account and that I need to reset the device to factory. Tried to delete the account from the email app and it shows me "delete account failed-503 service unavailable" I have been looking through the forum and cant find an answer. Is there's a way I can delete without resetting ? im stock but rooted Thanks in advance
Click to expand...
Click to collapse
When I flash new rom, I try to avoid following....
1. dirty flashing (flashing over existing rom without wiping my own ass)
-> sometimes creates problems with functionality, but not always
2. retrieving titanium backup with yellow lettered internet bookmark, all red lettered datas, and any 'Account' data.
a)For internet bookmark, retrieve green lettered one but not the yellow one. Retrieving both yellow and green ones will combine 2 same bookmarks.
b)Do not save nor retrieve any red lettered datas.
c) Do not save or retrieve any 'Account' data which is on the list among other datas(regardless of what color it is), or it may create functionality problems such as syncing your email.
Jaybenosa said:
You could also clear the data on the mail app...once cleared, go back to the email app and youll run the set up all over again
Click to expand...
Click to collapse
I tried to delete on the mail app but it was giving me an error. Then I went to TB and wiped the data there and it worked. I was able to setup again
Hello,
I am having the same problem with my note2, only for my yahoo account. I am not familiar with the solution listed above as I don't know what Titanium backup is. I have not done anything to my Note since I got it, as far as changing ROM or anything. What is the best way to resolve this since I can't delete the account?
Thanks
Is there anyone that can help with this problem? I have a stock Note 2 and my yahoo account stopped updating out of nowhere. Now it also won't recognize my login info so I can't send messages either. I have installed the Yahoo app but prefer to use the stock email app for one stop to all my email.
Any suggestions welcome...
starnz said:
Is there anyone that can help with this problem? I have a stock Note 2 and my yahoo account stopped updating out of nowhere. Now it also won't recognize my login info so I can't send messages either. I have installed the Yahoo app but prefer to use the stock email app for one stop to all my email.
Any suggestions welcome...
Click to expand...
Click to collapse
Try going to Settings, then Application Manager. Find the email application and clear data. Exit from the application manager and then open your email app and set up your yahoo account again.
Sent from my SCH-I605 using xda app-developers app
starnz said:
Is there anyone that can help with this problem? I have a stock Note 2 and my yahoo account stopped updating out of nowhere. Now it also won't recognize my login info so I can't send messages either. I have installed the Yahoo app but prefer to use the stock email app for one stop to all my email.
Any suggestions welcome...
Click to expand...
Click to collapse
Stanz,
Yahoo mail works better for me if I set it up manually. You can let the email app find the servers and such on its own, but that's where I've had most of my problems. If you follow the prompts in a manual set up its pretty intuitive. Delete your Yahoo account and try that.
starnz said:
Is there anyone that can help with this problem? I have a stock Note 2 and my yahoo account stopped updating out of nowhere. Now it also won't recognize my login info so I can't send messages either. I have installed the Yahoo app but prefer to use the stock email app for one stop to all my email.
Any suggestions welcome...
Click to expand...
Click to collapse
I have the same issue on a rooted note 2 and a stock note2.
Sent from my SCH-I605 using xda premium
dionysos803 said:
I have the same issue on a rooted note 2 and a stock note2.
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
I wasn't able to delete the accounts. It was giving me a timeout error. I went to titanium back up and wiped the data ftom the stock email. Then I setup again the email as "others"
I seem to have somehow developed an invisible exchange account on my rooted (but otherwise stock) 4.1.2 AT&T HTC One. I don't know at what level to attack this problem -- is it a Sense issue or an Android issue? What app or data should I delete / uninstall or clear?
If I go to Settings -> Accounts & sync -> under the "Manage Accounts" area there is no Exchange ActiveSync account even listed.
If I try to add an "Exchange ActiveSync" account I get the Error message in a popup box that says "You have already set up this Exchange account." Googling for that message or searching for it on xda did not yield anything helpful.
I'm not sure if this developed at some point from a Nandroid restore or what...
Does anyone know how to delete this invisible Exchange account that it says I have already set up? I can't see the account anywhere to delete it, but it's data must exist somewhere inside "Accounts & sync" and so it thinks I have already set it up... I'd like to delete it for real and then re-add it.
Thanks for any ideas.
ShivaSmith said:
I seem to have somehow developed an invisible exchange account on my rooted (but otherwise stock) 4.1.2 AT&T HTC One. I don't know at what level to attack this problem -- is it a Sense issue or an Android issue? What app or data should I delete / uninstall or clear?
If I go to Settings -> Accounts & sync -> under the "Manage Accounts" area there is no Exchange ActiveSync account even listed.
If I try to add an "Exchange ActiveSync" account I get the Error message in a popup box that says "You have already set up this Exchange account." Googling for that message or searching for it on xda did not yield anything helpful.
I'm not sure if this developed at some point from a Nandroid restore or what...
Does anyone know how to delete this invisible Exchange account that it says I have already set up? I can't see the account anywhere to delete it, but it's data must exist somewhere inside "Accounts & sync" and so it thinks I have already set it up... I'd like to delete it for real and then re-add it.
Thanks for any ideas.
Click to expand...
Click to collapse
So the problem is I can't update my Exchange account password because the account is not there to even select in "Accounts & sync"... so, similarly, I can't delete it... and can't re-add it, because it claims it is already there, tho' I can't see it...
I suppose maybe a total factory reset would fix it ... and then restore all other app's, but that seems like a nuclear option considering I just want to delete an account. Plus it would be better to understand the correct way to fix this, rather than resorting to a total wipe.
thanks...
Oh well.. just thought maybe there was some way to delete the offending hidden exchange account from the back-end since I'm rooted... if I could use ES File Explorer to nuke something... but I doubt that is easy to figure out.
I suppose the only real solution will be to factory reset and re-install all app's... well... a good excuse to install Revolution HD or some other great ROM... then I'd have to be re-setting all system settings anyway.
Note that I actually called HTC about this and the (nice / smart) tech. support guy was equally baffled by the weirdness of this... so it goes...
This kind of stuff never seemed to happen to me in the iPhone universe... less error-prone it would seem... however... I'll still take Android flexibility over the gilded cage .
Still if anyone ever has any ideas about this, it would be interesting to hear... thanks.
SOLVED!
Someone from Android StackExchange guided me to fix my problem!!
The solution was to delete the app data for the "Mail" app on the HTC One. I guess an invisible Exchange account was lurking attached to that app somehow.
After clearing the data for that app, I can once again create the Exchange account I need! My calendar works again....
Fixed!
http://android.stackexchange.com/qu...s-and-or-delete-an-invisible-exchange-account