All of a sudden few small parts of my screen stopped responding to touch. When typing texts or emails, letters "T" and "G" do not work in portrait mode and "E" doesnt work in landscape. I did some research and it seems to be digitizer or moisture problem. I did not expose the phone to any moisture before it happened... I tried to do hard reset to eliminate software issues. Do you think this will be covered under warranty?
MrSlacker said:
All of a sudden few small parts of my screen stopped responding to touch. When typing texts or emails, letters "T" and "G" do not work in portrait mode and "E" doesnt work in landscape. I did some research and it seems to be digitizer or moisture problem. I did not expose the phone to any moisture before it happened... I tried to do hard reset to eliminate software issues. Do you think this will be covered under warranty?
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if it's a digitizer issue, then yes it should be. if it's a moisture issue, then it's water damage and you'll be forced to fix it yourself.
you should be able to, I recently exchange mine and it had an unlock bootloader just go to an AT&T customer center (assuming you have warranty with them) they'll swap it right up. (Back up your files, contacts, etc. Cuz they are not gonna fix it but replace it)
I just got my phone replaced for the same reason.
If there's no water damage etc., definitely get AT&T/Motorola to replace your phone for you.
I think its starting to happen to alot of people... mine went out a few weeks ago... but I'm at school and haven't had alot of time to send it in... thankfully I have an older phone with me.
best chance is you have to replace the digitizer, i tried everything i can to fix my but nothing worked, so i had to replace the screen. Motorola should follow Nokia and did some testing before selling the phone
Related
Hi,
My HTC is giving me problems. The screen has become yellowish.
Earlier the screen used to become yellowish for 5-10 mins and it used to occur in two weeks or so. But now the phone has permanently become yellowish. I am also attaching a picture along with this thread. As you can see, the areas in the pic which are bluish is showing the true color of the background. Rest of the screen is all yellowish.
Can someone help me with this problem.
Best regards,
MOhit Goyal
Looks like a faulty contact from your Motherboard to your screen (bad connector, bad flex-strip or something like that)
IMO you need to send it in for repairs.
I have had the same with my p3300, but was able to fix it myself (connector was not completely pressed down, had come loose)
Hardware problem?
Do you think this is a hardware problem?
Why I doubt that is because:-
1. Whenever I touch any place on the screen for opening an application, the area shows the actual color, but if I just touch the screen the colours doesn't change.
2. Usually the phone starts displaying the correct colours after a restart
Should I take chances and reset my phone or something?
I'm having the exact same problem every now & then (often occurs when I keep the phone in my jeanspocket) A light tap on the screen often helps. Had it in for repairs earlier, but they only re-flashed it (!) So the problem is not solved
What to do now?
I am not able to play any game. I hate looking at my phone. It makes me so angry.
How do I get it fixed. Its the fourth consecutive day with the wrong colours.
Someone please help.
Performed a hard reset but still not working properly
This is not happening. I performed a hard reset thinking that it might just work but it did not.
Can someone please help me here.
Of course it is a hardware fault. Send it in for repair - or repair it yourself
I think is a virus or something else, because has happened to many people lately.
I also had the issue as pictured above.....and exactly as described in the first post.
It began to occur about three weeks....and gradually was getting worse.
Its getting worse
Again I am doubtful that its a hardware problem.
Now, I am not even able to open anything on my phone. I keep getting thrown back to the main screen. No matter what I open, what application I am using, it just keeps throwing me back to the main menu.
In addition to that, even when I am not using the phone, it just keeps flashing. I lock it and the screen turns on again. Its like the phone is getting used every second.
I think its a virus. Does anyone know any anti virus solutions for HTC HD2?
Thanks,
Mohit Goyal
i got exactly the same problem - check my photos here http://forum.xda-developers.com/showthread.php?t=716002&page=2
i donth think it is a virus - why? - becase if it so the virus should go when you reflash the rom or flash a new rom - i douubt also about the virus but when install new rom the color issue still existig.
i sent my device to the dealer for repair and i will apdate you about the real reason when i got the answer from the dealer.
however, the same issue happened before to one of my friends and the device was out of warantee - he took it to a repair shop and they told him it is a kind of default in the mother board.
this time we will get dealer answer so lets wait.
thanks
a member in other forum advised me to use the attached cab which solve a similar issue in Blackstone.
but it is too late for me because i returned the device to the dealer
however- other member faced a similar issue and the dealer told him it a default in the motherboard.
Send in for repair......
accessmohit said:
Again I am doubtful that its a hardware problem.
Now, I am not even able to open anything on my phone. I keep getting thrown back to the main screen. No matter what I open, what application I am using, it just keeps throwing me back to the main menu.
In addition to that, even when I am not using the phone, it just keeps flashing. I lock it and the screen turns on again. Its like the phone is getting used every second.
I think its a virus. Does anyone know any anti virus solutions for HTC HD2?
Thanks,
Mohit Goyal
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Listen to the others... You need to send phone in for repair... My phone use to flicker on and off to the point where I couldn't call or use.... I sent to be repaired and they replaced the mother board, but didn't fix my other problems (phone will not turn off and when u put in battery phone turns on on it's own)..... I would send in for repair.......................
htc contacted me an inform me that the reason was the motherboard
yea its the motherboard isue i droped mind and d screen has changd its colour to yelow blue and sometimes wnt wake up aftr remvng 4m poket.gave it htc repair center they said a socket or conector has a problm whch cnt be repaired and so mothrboard needs to b changed.motherboard cost 8000rupees/190dolars whch is **** expensive for repairing
I had this same problem and read on some other forum that you're supposed to "flex" the phone. So I bended my phone a little (the top and bottom backwards, be careful the screen also has glass in it) to try to get a bit of a curve in it and by god ...it worked!!!!! The screen flickered and then the yellow screen was gone!!! I'm so glad because I mailed Htc two days earlier and I still don't have a response from them. I hope it works for you
Just to confirm... The same thing happen to me its either (A) the cable from MOBO to Screen came loose usually by flexing or bending the phone which can happen in someones pocket. (B) the cable connector came loose by same methods (C) MOBO went bad usually by same methods. Either way one should it in for repairs or crack it open and see for your self.
I got same problem before, it happened when the screen is moist. it looks like there is an absorbent layer behind the screen which got damped. try drying it.....found article to contained the unit in a seal container with rice overnite for drying electronic gadgets, and see the result.remember to take off the battery. good luck.
Well I did it... Broke the screen a couple of weekends ago. Ordered and received a new one. (No problem and not too bad price-wise) Then I ordered the correct screwdriver. That came in yesterday and I followed a couple of tutorials online to take the thing apart. Not too bad despite the teeny-tiny parts. I got it back together and lo-it worked! Actually it took a couple of tries and I reflashed it but then it booted right up. All the apps seemed responsive and life was good once again...
Until I tried to make a call. Then the screen went dark and it appeared that the phone froze up. Called myself from the house phone and discovered that the Aria was dialing, connecting, and sending voice but that I couldn't hear anything on the Aria.
Disassembled, re-set the earpiece, reassembled, called myself again, and I could hear. The screen came on and stayed on, but the touchscreen would not function.
Disassembled, checked all the connections, and reassembled again. The phone appears to work correctly in all aspects until I try to make or receive calls. At that point the screen shuts down and the only way to disconnect a call (or get the screen back) is to pull the battery and reboot.
I tried reflashing the ROM and that didn't work. I'm afraid the transceiver is shorting the screen out somehow but have reached the limits of my expertise.
Any suggestions?
Thanks,
Jerry
I have never had to replace my digitizer so only speaking from what i have read but it sounds like the very small rubber piece that covers the proximity sensor. I have read that if missing or not placed correctly people have had the same problem as you. Just my thoughts
I've replaced my digitizer and I have had the exact same problem. E.Cardo is correct, it is the small rubber piece on the proximity sensor not positioned correctly or not present at all.
Thanks to both of you. The proximity sensor is supposed to be right behind the ATT logo, correct?
I can't wait to get home and try this. I really don't like the backup Cliq Xt... I'll post once I've messed with it.
gdgeorge said:
The proximity sensor is supposed to be right behind the ATT logo, correct?
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It's hard to see them exactly so I took a picture to show exactly where they are:
http://imgur.com/a/36h8t#ayQhv
It's actually just above the & in the at&t logo, although if you have a replacement digitizer, it might not have the at&t logo on it. If you have trouble seeing it, try looking at it in the sunlight.
To add to what drumist said there as small black rubber piece that goes around the proximity sensor that prevents light seepage and allot of people discard it by mistake when disassembling the phone.
Sent From Deep Within The Rabbit-Hole
Why did you have to reflash? The new screen didn't worked?.
My aria's screen is broken too. I boutgh a new one but It doesn't work. Do you resolve this reflashing? (that's mean applying the new rom version from ATT)
Thanks for your response.
javierarenas said:
Why did you have to reflash? The new screen didn't worked?.
My aria's screen is broken too. I boutgh a new one but It doesn't work. Do you resolve this reflashing? (that's mean applying the new rom version from ATT)
Thanks for your response.
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The screen or digitizer are hardware they should have nothing to do with the rom. The op only tried flashing the phone to illuminate it is a possible source of the problem. It sounds like you did not install the new screen or digitizer correctly you may need to disassemble and make sure everything is connected correctly and securely. Flashing your phone will most likely not correct your problem.
Sent From Deep Within The Rabbit-Hole
Maybe, just maybe, there are new drivers for the touchscreen included in the rom. I am using cyanogen 7.0.3 without problems, and it works nice with the old screen.
Or the new screen is defective.
I am pretty sure I installed correctly the new screen. Of course the old one is working fine right now.
I requested a new screen so I will wait...
Thanks again.
HTC legend. Screen behave very strangely.
When you turn phone on its kind a OK, but in some time strange things happen.
Some parts of screen are unresponding. Or for example if you slide at the bottom of the screen it acts as if you pull status bar down.
Some times every touch tries to pull status bar down. But then again it will be normal.
Is that a hardware or software problem.
I tried hard reset too, didnt help. So is it screen itself then?
I would change it, but still not sure about it. Why its not bad all the time?
Thanks for all the help.
Search for TouchRecalibrate in Market maybe that helps.
Sent from my Revolver powered Asus Transformer TF101 with Tapatalk
hardware i'm afraid.
had the same problem after my phone got wet along with me in bat-****-crazy storm.
you don't need to replace the lcd, just the digitizer.
i picked one up off ebay for £10.
the replacement process is kinda scary in places - mainly prising the digitizer off the lcd.
if you're still under warranty and the damage wasn't obviously caused by yourself (that includes getting water inside the casing - the water residue gives it away unfortunately) i'd flash back to stock and rma it.
Well I thought it will be digitizer too.
Already ordered one. And yes, my missus dropped it in to a toilet after just 2 months since she bought it new. Just didn't had time to get to it till now. And warranty doesn't apply for this
She should have bough same like me - Defy
{ Disclaimer: the following text is my view about this problem. I'm not in any way responsible for any damage }
As there is very little info known about this phenomena I will try to explain it. I learned a lot of disassembly guides and by visualizing it (settings-development-show touches)
Ghost touch is a strange phenomena of various types and is due to a hardware fault between the mainboard connector and digitizer screen, I'm therefore trying to clarify it by categorizing them in three groups:
1. Small; Screen is unresponsive. 1 lock/unlock and it works again. Almost perfect. No need to replace screen. Most common.
2. Large; Same as 1, and often up to 5 touches and the touches are often moving/pressing parts of the screen. This can become a very frustrating period. Messaging apps and settings can be messed up by these touches. Often a lock/unlock will fix this temporary. A full screen replacement is recommended
3. Unworkable; Same as 2, and the lower and upper part are not working anymore. Notfications bar can not be pulled down anymore, typing become a nuisance and it not possible anymore and you curse your phone. Also it is not even possible to insert your pin, unlock your phone etcetera. This problem will not be fixed by a restart/reset or lock/unlock. A full screen replacement is essential.
Many people say this can be fixed by software settings, however this is a hardware fault. I tried many different roms and I encountered at all of them. The only fix that can be done to fix this is replacing of the full screen as it is not possible to apply/remove your digitizer.
For a long time I thought it was due to the degrading digitizer or something, in fact it is probably the connection between the and the mainboard. The screen has two digitizers: One for the touchscreen and one for the home/settings/back/search buttons. For some reason this last one did not cause any trouble. The first one has a flex cable from the upper part of the screen leading toward a small hole and heading to the mainboard. The problem will probably reside in the part between the digitizer and the small hole. Here, just above the screen, the flex cable is folded 180 degrees. This fold will cause the problem as it is very sensitive. Mine has a very small damaged part, the copper parts are visible. The cause of this is due to the rubbing of the bezel just under the speaker.
How to fix it?
Buy a new screen including digitizer (often HTC & Sprint branded) and make sure you protect this part as much as you can.
EDIT:
I re-inserted my old LCD display with a bit of tape around the damaged part. Since then I haven't had any ghost touches.
Mine was ghost touching so bad it was completely unusable for a few days. I was thiiiiiiis close to buying a new phone, then one day it just stopped and hasn't done it again since. Very strange. Anyhow, I will be replacing it with an s4 when the price comes down to $100 for us SERO users.
Ghost touch
Nice explanation, and nice 3 lvl sorting but, tell me one thing... I have experience with lvl 1 and 2 (two different phones) and for both of them simple ROM change / reinstall helped to solve this problem.
For ex. I had JB [ROOTBOX] ROM since the last week.. ghost touch problems were getting worse and worse with each new day yet lock/unlock still worked quite well.
I decided to test new JB MIUI ROM and like a magic touch my ghost friend is gone since than, but I am afraid he will return more powerfull than ever... oops that is a different story. However my phone is now working fine ... no ghosts detected.
So please don't tell me that this problem is only mechanical problem ( due to ROM change / reinstall worked multiple times). Actually I am pretty sure that is software problem which is supported by hardware hitches.
My friends "ghost story" is pretty similar.. but he reinstalled back original ICS ROM.
PS: I don't want to start flame war with this reply. It is just mix of my experience and opinions.
I just got done replacing my broken screen on my LG G3. I replaced the whole front panel and just transfered the guts. Everything checked out fine after replacement until i typed my first text message. row A-L will not goto screen unless I touch nearly inbetween the middle of the row beneath it. q-p work fine as well as z-m. What really has me boggled is that the screen accepts touches there in virtually every other app/drawing. Just the keyboards aren't allowing touch in that specfic row. any suggestion?
Found a few more bad section.. Pulled the back loudspeaker back out and tried reseating the cables and still had same issue. They're sending a replacement for free.
This was my first screen replacement, but not my first time dealing with small ribbon cables. All cameras function fine, hoping it was a defect in screen and not my screen changing abilities.. Any tips for the next one would be appreciated. Would like to have a fully functioning phone again sometime. This is nearly more frustrating than the broken screen.
I am having same Issue
steber04 said:
Found a few more bad section.. Pulled the back loudspeaker back out and tried reseating the cables and still had same issue. They're sending a replacement for free.
This was my first screen replacement, but not my first time dealing with small ribbon cables. All cameras function fine, hoping it was a defect in screen and not my screen changing abilities.. Any tips for the next one would be appreciated. Would like to have a fully functioning phone again sometime. This is nearly more frustrating than the broken screen.
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Hey just curious if your issue has been resolved.... I am having same issue, but i took mine to a computer store i have been dealing with for years. about a year ago they started doing cell phone repairs as well. I had them replace my cracked screen on my LG G3 and that same row of text if off for me and there are a few other spots i have noticed are off as well .... very frustrating... Anyway the place I took it to has replaced 3 screens hoping they were getting defective parts.... they just called to tell me I can come get it but they were unable to repair the dead spots without going further into replacing boards or something.... I dont know... It is weird though cause you can get the dead spots to work sometimes by very lightly touching or just touching it in just the right spots like a calibration if off....
thomas020476 said:
Hey just curious if your issue has been resolved.... I am having same issue, but i took mine to a computer store i have been dealing with for years. about a year ago they started doing cell phone repairs as well. I had them replace my cracked screen on my LG G3 and that same row of text if off for me and there are a few other spots i have noticed are off as well .... very frustrating... Anyway the place I took it to has replaced 3 screens hoping they were getting defective parts.... they just called to tell me I can come get it but they were unable to repair the dead spots without going further into replacing boards or something.... I dont know... It is weird though cause you can get the dead spots to work sometimes by very lightly touching or just touching it in just the right spots like a calibration if off....
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A review on G3 LCD's on Amazon reports the same problem "I installed the screen and immediately my wife mentioned that it seemed to have "dead spots" when she was texting / playing games. I noticed it myself when I tried texting myself as a test. Several of the letters on the keyboard just wouldn't register very well. She went into the settings and ran the "motion sensor calibration" test under general settings>gestures. This has resolved the touch screen issues. "
I don't see how that would fix it but I guess it's worth a shot.