Sunday, I started having a problem where my phone (AT&T Galaxy Note 2) would bring itself out of the lock screen without me touching anything. The screen will stay on for 10-15 seconds and then shut off again. It will then stay off anywhere from a few seconds to a few minutes.
Very odd, right? I figured I downloaded a bad app that was causing the issue. I removed practically every app I could (I wasn't going to go through all of them to see which had permissions to bring the phone out of standby). It still kept doing the same thing.
So I did a hard reset on the phone. That should clear everything, right? The problem still kept happening.
I start thinking maybe it's a hardware issue... EXCEPT for it doesn't happen when the phone is in Airplane Mode! Which brings me back around to thinking it's some rogue app, but it still happens even when there's nothing but the default software installed from after a hard reset. It can't be the power button or a bad proximity sensor if it doesn't happen in Airplane Mode, right?
So I took it to the AT&T store and I didn't expect much. The one guy tried to play with my settings and didn't find anything wrong. He took it to the manager in the back room and the manager said I should do a hard reset (ignoring the fact that I told his employee I already had done so twice).
I've looked for answers online. The ones I've found I've tried. I've removed all applications. I've changed the screen time outs. I've even downloaded a Lock Screen replacement program. I've tried using anti-virus to scan for problems. It starts to happen again immediately after I perform the hard reset. I've moved the brightness settings. I've removed the S-Pen thinking it might be causing issues. I've turned on and off motion options. I've turned on and off wi-fi, GPS, screen rotation, multi-window, etc. Power Saving mode doesn't help. Blocking Mode doesn't help. The only thing that works is Airplane Mode.
I have NOT tried rooting my phone. I'm scared to do so, even though I'm a UNIX admin and a techie and shouldn't be scared of something like this.
Has anyone ever experienced this? I'm running whatever the normal, latest AT&T android version (4.1.2) for the Note 2. This is killing my battery and reducing screen life (is that a big deal though? I don't know).
Hi
I have an unlocked samsung galaxy s4 gt-i19505
Recently after i updated to 4.4.2 kitkat i started having problems. After the phone is not being used for a while, when i press the unlock button the unlock screen appears but the circle with the lock inside it is missing and the phone appears to loose touch i can't unlock the phone or pull down the notification panel. When i press the lock button again the screen goes black and the phone just freezes completely. It doesn't react to the unlock button any more or to the home screen button. I have to take out the battery and then everything is normal again until the phone is left unused for a while again.
I tried reinstalling the firmware again but it didn't help. I didn't factory reset the phone as I don't want to be setting it up again as it takes me a while. Does anyone have similar problems knows how to fix it ?
Thanks.
mateusz8591 said:
Hi
I have an unlocked samsung galaxy s4 gt-i19505
Recently after i updated to 4.4.2 kitkat i started having problems. After the phone is not being used for a while, when i press the unlock button the unlock screen appears but the circle with the lock inside it is missing and the phone appears to loose touch i can't unlock the phone or pull down the notification panel. When i press the lock button again the screen goes black and the phone just freezes completely. It doesn't react to the unlock button any more or to the home screen button. I have to take out the battery and then everything is normal again until the phone is left unused for a while again.
I tried reinstalling the firmware again but it didn't help. I didn't factory reset the phone as I don't want to be setting it up again as it takes me a while. Does anyone have similar problems knows how to fix it ?
Thanks.
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Click to collapse
It sucks to reset, but you gotta do what you gotta do. That is often the first step of troubleshooting as it eliminates lots of other possibilities all at once. Especially if you updated to 4.3 to 4.4.2 without wiping. I know Samsung says it's cool and give OTA updates and all that, but I've worked on dozens and dozens of Samsung devices and they always seem to run best if you factory reset after updating (or downgrading). There are tons of apps that can back up your call logs, texts, apps, contacts, etc that you can use to restore afterwards. Then you just gotta log back into your accounts and set up your home screen. It's annoying, but will probably be quicker than trying to troubleshoot one little thing after another. Just the nature of the beast with stuff like this. It's not Samsung's fault per se, just how software is. It seems to run differently on different phones without much rhyme or reason.
es0tericcha0s said:
It sucks to reset, but you gotta do what you gotta do. That is often the first step of troubleshooting as it eliminates lots of other possibilities all at once. Especially if you updated to 4.3 to 4.4.2 without wiping. I know Samsung says it's cool and give OTA updates and all that, but I've worked on dozens and dozens of Samsung devices and they always seem to run best if you factory reset after updating (or downgrading). There are tons of apps that can back up your call logs, texts, apps, contacts, etc that you can use to restore afterwards. Then you just gotta log back into your accounts and set up your home screen. It's annoying, but will probably be quicker than trying to troubleshoot one little thing after another. Just the nature of the beast with stuff like this. It's not Samsung's fault per se, just how software is. It seems to run differently on different phones without much rhyme or reason.
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Click to collapse
Hey i reseted my phone and the problem seemed to be fixed but it happened again. Do you know what can I do to fix it ?
recently I have not been able to remotely lock my gS....when I first started using it to completely lock my hear i got an error message stating that it could not lock remotely when both devices were connected via "bluetooth", so the way I would lock it completely was to turn the Bluetooth off on my "Note Edge" and that worked......now it has stopped working and I think it was due to the newest update that came out recently.....something definitely isn't right because that is a feature that is definitely needed.....I actually used it because the lock screen with the pin only works when it notices the watch isn't on your wrist.....but if someone else has it on, it doesnt always lock.....
anyone else having this issue or has any ideas of what I may be wrong
THANKS!!
Hey!
I have fingerprint and Iris along with pattern on my phone. Suddently while using the phone, it stopped accepting my pattern (which I use daily, and no, I don't have a case of amnesia). I was dumb enough to restart my phone as some suggested that made the phone accept their pattern again, but now, of course, I'm completely locked out.
-I've tried findmyphone.samsung.com but it only say I haven't activated the unlock feature.
-I've tried entering "adb shell" and then "cd /data/data/com.android.providers.settings/databases" but get "Permission denied" (while on the lock screen)
-I usually get 3 tried on the pattern, but now I only get 1 try then a 30 second timer.
I really don't want to factory reset via recovery (would that even help?) as I have so much data on my phone I don't want to lose.
Is there ANY way to get into the phone again? This is REALLY frustrating as I'm now locked out because the phone got bugged and suddently, seemingly forgot my pattern. SAMSUNG support claims that it's not their fault that "I" forgot my pattern (I remember it like night and day), and also that I don't have the "setting" for 3 attempts activated (when I clearly do, which I know as I get the prompt daily due to missing a point now and again). Their suggestion is that I turn the phone in for service, but the problem is that I'm catching a flight and moving out of the country in less than 2 weeks, and there is no shop even remotely close to me, so that isn't an option..
I have bills to pay too, and the bank security app is also on my phone.. /:
PS! My phone is not rooted.
Nevermind. I just factory reset as I figured I had a backup. Later (too late) I realized the backup was from November, and that I COULD have made a backup via findmyphone.samsung.com FIRST. So if anyone has my issue, just go to findmymobile.samsung.com and backup, then boot into recovery (reboot, hold bixby button, volume up and power button down, and release power button when the samsung/knox screen shows up), then wipe data. Later you'll be able to use your backup to recover your data and apps.
Hi,
I have an S9+ with Rogers in Canada, which was recently upgraded to Android pie. Ever Since I have not been able to use Google assistant when the phone is in sleep mode. Prior to the update, I was able to say "OK Google: set the timer for xxx minutes", when the phone was in sleep mode. But now it doesn't work anymore, other than vibrating. It still works on other screens, just not when the phone is asleep.
I called Samsung but they were useless telling me that I need to press the home button and that it has always been so and that nothing changed with Android Pie but that is BS.
Can other Pie users please verify, that OK Google works on your phone when it is in sleep mode and if anyone else has the same issue as I and if you have a solution.
Thanks,
Roli
Sleep mode? as in while screen is off? or another mode?
skygear said:
Sleep mode? as in while screen is off? or another mode?
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Click to collapse
Yes. When the screen is locked.
My phone was like that at one point, I am on Pie now and I had to go into the settings and make sure it was set to work even when the screen was off. Took a minute to find, have you checked there?
Settings/Google/Search, Assistant and Voice/Voice/Voice Match
I have. The phone vibrates when the screen is off and I say "OK Google" but is the screen remains black until I press the home button.
I'm thinking now that perhaps it has something to do with security and not with Google Assistant. I'm going to check my security settings. Maybe there's something there.
Come to think of it, I've had that happen before, not now but some time ago. I never sound effects, never really tried, somehow it just seemed to resolve itself after a while I guess. Good luck and keep us posted, you might be right in that it has to do with some security setting or something.
This? Access with voice match?
There is also that one underneath that says 'unlock with voice match', for use if you have a screen lock set up I guess. Did you try that one as well?
YrrchSebor said:
There is also that one underneath that says 'unlock with voice match', for use if you have a screen lock set up I guess. Did you try that one as well?
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Click to collapse
I’m sure that’s the option the OP needs to use.
I think it's a common problem with Google assistant and potentially the same as the 'voice unlock paused' issue, I've seen people complaining about both on pixel forums as well as on here (if Google can't get it right with their own phone what hope do we have!!). There were a few steps around deleting the voice model and resetting the smart lock agent (see screenshot). I did this and retrained the voice model in absolute silence which seemed to work for a bit but has since stopped. Annoyingly it doesn't seem to take into account when I'm at home and the phone is unlocked with smart lock!
xc rider said:
I’m sure that’s the option the OP needs to use.
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Click to collapse
OK. Here is my screenshot of the settings that I have on my phone. Access and Unlock with Voice Match are turned on.
Let me reiterate. The phone is reacting to "OK Google" on every screen so the voice match is working.
The problem is that when when I am on the lock screen and I say "OK Google" the phone vibrates, acknowledging that it heard the prompt but it does nothing until I press the home button or power button.
Have a look at this video. (I distorted for privacy reasons the audio because my phone and tablet were reacting when I was playing back the video):
https://youtu.be/fO3nsJ215eo
I have the S9+ on Rogers and thankfully, this feature continues to work flawlessly after the upgrade as I use it often in my daily work..It actually seems to be more responsive after the update.
It can be very frustrating when the feature randomly stops working but it is usually due to an update on Google's end that causes it as I can usually fix it by going through the voice setup steps after an update..
In extreme situations you may want to uninstall and then reinstall the Google app..
Had the same problem myself and fixed it, just go to app info for Google and clear the cache and clear data, worked a treat for me
Roli001 said:
Hi,
I have an S9+ with Rogers in Canada, which was recently upgraded to Android pie. Ever Since I have not been able to use Google assistant when the phone is in sleep mode. Prior to the update, I was able to say "OK Google: set the timer for xxx minutes", when the phone was in sleep mode. But now it doesn't work anymore, other than vibrating. It still works on other screens, just not when the phone is asleep.
I called Samsung but they were useless telling me that I need to press the home button and that it has always been so and that nothing changed with Android Pie but that is BS.
Can other Pie users please verify, that OK Google works on your phone when it is in sleep mode and if anyone else has the same issue as I and if you have a solution.
Thanks,
Roli
Click to expand...
Click to collapse
I'm on an S9+ with Bell in Canada and I can still unlock my device with voice when it's sleeping even though it gave me a notice that I would no longer be able to.
For some reason I've lost the ability to voice control any of my smart devices through Google Home. Seems like a related but different problem.
That, the lack of pro video mode and the brutal battery life have really turned Pie into a nightmare for me..
Hope they release fixes for these issues or I'll have to look at flashing..