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My SGS2 (original AT&T version) has started rebooting randomly once every 3 or so days. It doesn't appear to be triggered by any single thing or event. The last time it happened was when I was opening the Market. The device rebooted back to the Samsung Galaxy S II boot screen.
I've been pretty careful with the phone (only installed trustworthy looking apps, etc). The phone never rebooted in the first 30 days of ownership. Sometime after that it started rebooting with increasing frequency.
Has anyone else run into this problem?
I also had this issue. I returned my phone for another one. I havent had the issue on the new phone but I am crossing my fingers that it doesnt start doing it again on this new device.
Thanks for the input. I had an Atrix that also exhibited this problem after 3 weeks of use. Based on the similarities, I figured it must be something in common on both devices.
At first I tried removing the microSD card I had installed (same one I used in both devices). I still had reboot issues after removing the microSD so it probably wasn't the source of the problems.
I finally realized it was the Dolphin HD browser that was always 'involved' in the reboots. I noticed that I could sometimes trigger a reboot by exiting the browser. The device would stop responding and then reboot after a small timeout. Sometimes the reboots would happen after opening another app, but it was always preceded by exiting Dolphin HD.
I found a thread in the international SGS2 forums that talks about this issue: http://forum.xda-developers.com/showthread.php?t=1321612. It seems that it doesn't affect everyone, so it may be just be some combination of settings / installed apps that triggers the reboots.
For now I've uninstalled Dolphin HD and am using the stock browser. I'm going to use the stock browser for a while and see if removing Dolphin HD fixes the issues.
EDIT: To clarify, this only appears to happen if I 'Exit' the browser. Leaving it running in the background doesn't appear to cause reboot issues, which may be why I didn't run into this issue until now.
That looks really strange, dolphin never gave me any issues. However you can try using opera browser that is my main browser and supports all the features.
Soft reboot (back to bootanimation/homescreen) or hard reboot (back to Samsung screen)?
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Entropy512 said:
Soft reboot (back to bootanimation/homescreen) or hard reboot (back to Samsung screen)?
Click to expand...
Click to collapse
It automatically reboots back to the Samsung Galaxy S II screen. It then proceeds to go through the AT&T boot animation and finally ends up at the home screen. I assume this would mean it's a hard reboot?
I haven't had any reboot issues since I uninstalled Dolphin HD. I'm not sure if it's truly caused by Dolphin so I'm going to try a few more days without Dolphin before reinstalling it.
As a side note, I noticed some other issues which may or may not be related. These occur even with Dolphin uninstalled.
- Menu button sometimes not responding on the homescreen unless I go to 'Applications' and go back to the homescreen. Once I enter / exit the Applications screen the homescreen menu button will work again. Issue seems to be related to enabling/disabling the GPS from the notification bar, but I haven't reliably reproduced the issue.
- GPS not locking for long periods of time, even though it shows 6+ satellites in view. Sometimes it will lock within 10 seconds. My guess is some sort of AGPS download problem (maybe related to how supl is set to use wap.cingular?). A quick search on Google reveals a number of people suffering the same issue on the AT&T SGS2. All posts also indicate that it worked fine for 5+ weeks before GPS issues started to show up.
I'm trying to hold off on resetting my device back to factory defaults. I want to track down the problem instead of just assuming it was some bug that won't happen again. Based on the international forum posts, the Dolphin HD issue will come back eventually even with a reset.
Thanks again for all the input and help!
Yup that's a hard reboot. An app shouldn't be able to cause a hard reboot like this, but it is not possible to debug. Stock kernels don't have ramconsole for crash debugging.
Hey guys,
I'm hoping somebody here might have an idea for where I can start to look for this problem, I have had the SGS3 for around a year now, I put CM10 on it initially (from memory), upgraded to CM10.1 when that was released via the nightly releases and I have been running those since.
Recently I updated from a Feb / early March release (cant recall specifically which one) to the next latest (mid to late March I believe) to move from 4.2.1 to 4.2.2. I believe a little after that ( if not that day) I began to very occasionally have small lock up problems with the phone. It would lag out for a short amount of time, or would just completely lock up on the screen its on for a while (if I leave it, it can be between 30 minutes to an hour before it becomes responsive again)
Often I would need to use it so I just end up having to hold the power button in to force a reboot to clear it.
Initially I thought "ok just a bug in a nightly, that's cool, it'll be patched out soon enough", a few days later a nightly came down that fixed a notification bar drop down loop problem I was getting but this other thing has stuck around, depending on how my phone feels its occurring a lot or a little each day, generally seconds / a minute after I start to use it.
I have since jumped around on a few more CM10.1 roms and I have even reverted to the 4.2.1 roms I was using ( I still have them on the phone so I know they are the right ones) to test if its that, but now they are encountering this problem as well.
The phone is completely clear now of user data, I have done a full data clear via CWM and even the original Google "welcome" setup section has locked up more than once in my attempts to set the initial configuration of the phone....
Any thoughts? CWM etc has never had a problem so while it seems to lean toward hardware i'm still thinking its software, maybe a CM10.1 release has updated something else in the phone that's now causing problems, something more firmware related etc?
EDIT: to give some examples, just before I readded my exchange details and started to sync contacts etc, I went into contacts, opened the menu and selected "Settings" to change the first name last name sorting and it just stopped on the settings button, settings was still lit up etc but it was not responsive.
Just now (about 30 minutes later) I have pressed to turn the screen on and its on the lockscreen. Great its back I think, i'll grab the baseband / kernel etc to put in here, I slide it to the unlock and bam, frozen on that now.
more info
I had a play this morning and activated the CPU overlay etc as well as strict mode.
The phone has just done it again in the play store, however the CPU overlay shows nothing out of the ordinary and there was no screen flash to indicate a long run causing a problem.
Interestingly the cursor in the search bar for google play is still blinking, so the phone is still "alive" however i cant control it via the touchscreen or the hardware buttons.
I am trying to dump the log via ADB now however its gotten as far as finding the phone and seems to have stopped (though maybe its still going, i'll see soon hopefully)
Anybody got any ideas? This is driving me crazy and i'm not sure where to go with it now, i guess back to stock is the next option then maybe a warranty claim if thats still possible....
Log collected
Either it was still collecting or it collected after the last event in the log but i've uploaded the log to pastebin here:
http://pastebin.com/Cc20CYZH
The main thing seems to be this:
Code:
W/SQLiteConnectionPool( 6385): Requests in progress:
W/SQLiteConnectionPool( 6385): execute started 646409ms ago - running, sql="COMMIT;"
W/SQLiteConnectionPool( 6385): The connection pool for database '/data/data/com.android.email/databases/EmailProvider.db' has been unable to grant a connection to thread 237 (AsyncTask #2) with flags 0x1 for 646.44104 seconds.
W/SQLiteConnectionPool( 6385): Connections: 1 active, 0 idle, 0 available.
And also this:
Code:
W/InputEventReceiver( 3327): Attempted to finish an input event but the input event receiver has already been disposed.
FYI - that bit at the bottom of the paste about the screen turning off with timeout, the screen has now turned off but i still cant turn it back on etc, soon enough it'll probably reboot (which seems to be what it ends up doing) then it'll be ok again until a problem occurs again.
I'm currently trying a new baseband as recommended here:
http://forum.xda-developers.com/showthread.php?t=2133401
Will post the results after a few days, fingers crossed.
Did you had the same problem on any other aosp or aokp based roms?
Or just try flashing the stock rom
BHARGAV33 said:
Did you had the same problem on any other aosp or aokp based roms?
Or just try flashing the stock rom
Click to expand...
Click to collapse
I actually never ended up changing back, i flashed the new baseband as above, ran the dumm file generator app a few times (letting it lock up as it went), flashed a new rom a few times as well and after all of that it seems to have worked out all the bad sectors.
Definitely seemed like I was a victim of the beginning of the SDS problem, all due to the fact i had flashed this almost immediately after receiving it and had never updated the baseband.
For those with lock up problems, go to http://forum.xda-developers.com/showthread.php?t=2133401 and follow that for installing the baseband, then do the dummy file generator etc, i'm back to a phone that works properly
PS - It took a few weeks after for it to find and remove all the problems, remember your actual ROM install could be written to bad sectors so i would definitely recommend after you run the dummy file generator a few times to update your ROM at least once, it was after 2-3 updates mine had completely settled down.
PPS - If the dummy file gen fills up your storage then crashes, just go to app info (drag from launcher is the easiest way to get here) and clear the data, that'll delete all the dummy data
PPPS - The dummy file gen can make your phone run terribly as it gets close to full, be patient, its not necessarily the lock up problem but even if it is you need to let it sort it out itself, restarting will make it worse not better.
Hi.
My Galaxy S3 is frequently getting into hotboot looping state for no apparent reason. The only way to get it out of this state is to wipe the phone or restore a backup of the "data" folder only.
After that, it might work for a week, but it might not work for a day (not work = start to hotboot loop).
It happens when after the phone screen is locked, it doesn't wake up anymore. It doesn't answers to any calls (like if it's off) or notifications. Just dies.
Forcing a reboot (by holding the power button) or removing the battery ables me to reboot it, but enter in hotboot looping state. I can make it go thru the whole booting state and I see the homescreen (And that's weird because I'm supposed to see the lockscreen first). Some widgets animation works but the device doesn't answer to touch (two softbuttons vibrates when touched, they do vibrate but don't render anything on Android) and then hotboots. Keeps doing this forever. Booting into safemode USED to work, but it doesn't work anymore, I don't know why.
After wiping the device or restoring the Data backup, device turns on as expected (restoring data takes it back to working state exactly like it was before the backup, even the same lockscreen pattern). I've tried to leave a terminal running logcat to catch the error, but it doesn't write in realtime, so when the bug breaks out, the logfile is empty.
I even thought it could be the S3 memory issue with firmware, but I'm using the "fixed" kernels. Also, it is recoverable, and not permanently dead.
I suspect of some rogue app, but I have too many apps to just go through installing one by one (and waiting even weeks to install the other one). Is there any way I can get a postmortem logfile or make logcat write in realtime?
Thanks
GTMoraes said:
Hi.
My Galaxy S3 is frequently getting into hotboot looping state for no apparent reason. The only way to get it out of this state is to wipe the phone or restore a backup of the "data" folder only.
After that, it might work for a week, but it might not work for a day (not work = start to hotboot loop).
It happens when after the phone screen is locked, it doesn't wake up anymore. It doesn't answers to any calls (like if it's off) or notifications. Just dies.
Forcing a reboot (by holding the power button) or removing the battery ables me to reboot it, but enter in hotboot looping state. I can make it go thru the whole booting state and I see the homescreen (And that's weird because I'm supposed to see the lockscreen first). Some widgets animation works but the device doesn't answer to touch (two softbuttons vibrates when touched, they do vibrate but don't render anything on Android) and then hotboots. Keeps doing this forever. Booting into safemode USED to work, but it doesn't work anymore, I don't know why.
After wiping the device or restoring the Data backup, device turns on as expected (restoring data takes it back to working state exactly like it was before the backup, even the same lockscreen pattern). I've tried to leave a terminal running logcat to catch the error, but it doesn't write in realtime, so when the bug breaks out, the logfile is empty.
I even thought it could be the S3 memory issue with firmware, but I'm using the "fixed" kernels. Also, it is recoverable, and not permanently dead.
I suspect of some rogue app, but I have too many apps to just go through installing one by one (and waiting even weeks to install the other one). Is there any way I can get a postmortem logfile or make logcat write in realtime?
Thanks
Click to expand...
Click to collapse
Try flashing another ROM for S3 and doing a full wipe.
TenKoX said:
Try flashing another ROM for S3 and doing a full wipe.
Click to expand...
Click to collapse
Thanks for the reply.
I already did. It started to happen out of nowhere while I used the Android Revolution HD ROM, then after a few wipes and reinstalls with the same problem, I gave a shot to WanamLite ROM. Exactly same problem. Both are based on the original 4.1.2 Android.
I'm pretty sure it is being caused by some rogue app, because the only thing in common between those ROMs is that I "batch-install" all my apps back from Google Play.
So far, I'm suspecting about Vine (it's the last install that I remember since it started to have this issue) and I have already uninstalled it, but it might have been caused by some app update that broke hell to my phone.
If there were some kind of "black box" that I could retrieve after a crash, it could be the solution
GTMoraes said:
Thanks for the reply.
I already did. It started to happen out of nowhere while I used the Android Revolution HD ROM, then after a few wipes and reinstalls with the same problem, I gave a shot to WanamLite ROM. Exactly same problem. Both are based on the original 4.1.2 Android.
I'm pretty sure it is being caused by some rogue app, because the only thing in common between those ROMs is that I "batch-install" all my apps back from Google Play.
So far, I'm suspecting about Vine (it's the last install that I remember since it started to have this issue) and I have already uninstalled it, but it might have been caused by some app update that broke hell to my phone.
If there were some kind of "black box" that I could retrieve after a crash, it could be the solution
Click to expand...
Click to collapse
If you wipe data, your apps disappear, so I think this is not the problem.
Do another full wipe and DON'T restore your data. Just download again from Google Play and see if the problem appear again.
TenKoX said:
If you wipe data, your apps disappear, so I think this is not the problem.
Do another full wipe and DON'T restore your data. Just download again from Google Play and see if the problem appear again.
Click to expand...
Click to collapse
Thanks for the reply.
I started doing this the first time, but it still crashes it. And as I was wasting too much time with this, the backup option came as a option to not have to click to download over 200 apps one by one. Also, it once happened during a long holiday, and I was in a friend's ranch with no decent internet connection for downloading. All my apps were gone and I was stuck with a default phone for five days.
The backup is exactly the point where I finish downloading all the apps and they're installed. There are no cracked programs or adapted (e.g. Nexus camera). Every single app is obtainable from Play Store, so it's pretty fresh
Funny (actually sad) thing is that it's a system-wide error that a wipe solves it. If I don't wipe data and reinstall the same ROM (which under normal condition is no big deal), it doesn't get past from boot screen.
The worst is it happens instantly. It's working now, but then it crashes. Bam, gone. Few hours ago I was texting my gf and I left the phone for a while, waiting for her answer. After some time I knew something was off, picked up the phone and it was pretty warm (first signal), with the LED blinking some Facebook notification. Tried to wake up but it is in coma. I force a restart and it hotboot loops like I described on first post
It -only- happens when screen is locked. I disabled the screen lock for now to see if it's a workaround, but I'm not holding my breath
It could be a hardware malfunction if it can carry through all the roms you flashed and even when you tried a fresh install without your apps it still happened.
WildfireDEV said:
It could be a hardware malfunction if it can carry through all the roms you flashed and even when you tried a fresh install without your apps it still happened.
Click to expand...
Click to collapse
That's pretty much discarded. Wiping data instantly solves it. It did indeed run for 5 days with no external app without a single problem.
But also it ran over one week with external apps without a problem. I've executed some memory integrity tests and they all reported a-OK.
I'm kinda ruling out the "rogue-app" issue. I thought that recovering "data" from NAND backup was the /sdcard/android/data. But it's deeper than that. Now I don't even have a lead.
Phone already crashed today, without Vine and lockscreen, so that's not the problem. I really need to get some logs out of him. Just need to know how. Only if it could write a realtime log, so I could pull through ADB.
My last resort will be a fresh-fresh android installation, default S3 i9300 ROM, with only essential apps. Already have it triggered for the next crash.
If it goes rogue even this way, I'm running triangleaway and returning it (will be a profit too, the silver border is stripping).
This time around, I'm trying running it without a external sdcard (several files were being corrupted in it, don't know if it's due to force restart by removing battery, or some real issue on the card)
It's a problem within the Facebook social app or Youtube.
I've managed to run the phone flawlessly for weeks without signing in on Facebook, suspecting it might be it.
Today I logged in on Youtube app accidentally, and had to login on Facebook app to retrieve some info. Three hours later, phone went mad again.
I don't know which app caused it, but I think there's some relation to Facebook due to a greater ~involvement~ (couldn't find a proper word.. forgot it) with Android.
I've changed ROMs, launchers, system versions.. but not Kernel. I'll try another kernel and report on Boeffla main thread to see if there's some known bug
Hi,
Since a week or so now, my Samsung Galaxy S3 with a rooted Android 4.1.2 "sort of" freezes randomly. And with "sort of" I mean that animations and such (can) keep running, it just doesn't respond to any kind of imput anymore. I had it freeze on a youtube video, but the video kept playing till it was done (but it didn't continue like it would afterwards, so the process definitely froze too).
I have no clue what sets it off. I've had it freeze while using navigation, while browsing, while typing, while taking a photo, while turning the screen off (it will just stay on forever), anything. Sometimes it freezes 5 times in 5 minutes, sometimes it freezes only once a day. In all cases, the only way to get it back to life is by taking the battery out and putting it back. Waiting doesn't do anything.
I thought it might be a memory card problem, but I unmounted the card and got the problem again just now.
I figured I'd download an app that writes logfiles to see what is happening, but all those programs don't work anymore with the current version, due to that the programs only have access to their own logs now.
Does anyone have a clue to what might cause this, or a way to troubleshoot further and try and find the solution?
Thanks!
Wazzup.
Over at the Pixel 6 Pro fair, we have quite the number of people having problems with random reboots. We are trying to narrow it in - Android12? Pixel 6? Software? Hardware?
So - anyone here with the same set of problems? Or does the Pixel 6 not have that kind of issue?
For reference: https://forum.xda-developers.com/t/random-reboots.4353231/
I have gotten several random reboots as well. 256gb seafoam pixel 6. In particular, I was using "Frep" automation app (unrooted, used pc to start server) to do repetitive image searches in a game. Also the phone was sitting on a wireless charger while doing this. I noticed my phone felt pretty warm, wonder if it could be overheating?
Could be a naughty 3rd party app. Have you tried safe mode?
I posted this here:
P6 Bluetooth Problems
My p6 will see most some of my Bluetooth devices (laptop, tablet, TV, earbuds) . It pairs with the earbuds, but everything else it will try and pair, usually does not. If and when hen it does pair, that pairing is dropped dropped within 5 secs...
forum.xda-developers.com
My random reboots (or crashes that forced me to reboot) almost entirely stem from the wifi+bluetooth implementation. I found a sure-fire way to crash it during setup. Without word vomiting here, connecting the P6 with and to other devices has proved more difficult than any previous Pixel (for me).
mruno said:
Could be a naughty 3rd party app. Have you tried safe mode?
Click to expand...
Click to collapse
Not yet. It's also hard to "force" it (the reboots, I am not able to replicate it manually). Yesterday it just randomly happened whilst the phone laid idle next to me, thrice at the morning, about one time through late afternoon, then one time evening. I just notice the screen lighting up, then the Google logo comes, meaning the phone restarted.
I'm also pretty sure that Bluetooth/Wifi settings differed when the reboots happened, ergo at some times bluetooth was on, then when it rebooted, bluetooth was off. At no time when the reboots happened had I a bluetooth device connected. WiFi was online though, all the time.
What all the reboots have in commong though (at least the ones where I am concerned), is that the phone is just laying next to me, or somewhere, being in idle - doing as far as I know, nothing. It never happened when I used the phone or put it under load, so my P6 never "crapped" out under me. That's why I am not that concerned about this as of now, but it's certainly a nuisance to unlock the phone every time with my darn pin.
(Concerning 3rd party app) - I'd say that's unlikely. I copied my files over from my Pixel 4 XL and have not yet added one singular other app to my P6 Pro, so it should have gone naughty before my transfer over.
Hi! I experienced a big crash on the pixel 6. When I was configuring telegram, the app crashed and then the screen got black. After a minute it rebooted to the Google logo with a loading bar underneath. It was blocked in that state, but I could reboot it with volume up + power button.
I was pretty scared as the usual button down + power button didn't do anything lol
12 (SD1A.210817.036) on my pixel 6, occurred randomly when opening camera app. Happend 7-10 times.
dirtyissa62 said:
12 (SD1A.210817.036) on my pixel 6, occurred randomly when opening camera app. Happend 7-10 times.
Click to expand...
Click to collapse
Odd. I never had a problem whilst using the phone, my phone only rebooted when laying idle (even though today I had no reboots at all, alas I didn't use the phone much, maybe 2h SoT without any heavy lifting).
Something in android 12 is bugging around, maybe we have to open support tickets.
dirtyissa62 said:
Something in android 12 is bugging around, maybe we have to open support tickets.
Click to expand...
Click to collapse
I just talked for a while with a Google rep and he said that they are not aware of any reboot problems, no people over at Google Forums have reported such a thing. "We do not monitor Reddit or XDA" - so he said he opened a support ticket to the responsible team and they would look into it, he also asked that I / we report/feedback this under -> Settings -> Tips & Support -> Feedback.
We also talked about a lens flare problem, that at least the Pixel 6 Pro has. If you shot some photos where the sun is directly shining into the camera, you might want to re-check them. Most of mine have either some sort of big circular green dot in them, or a big beam of light like in a phone with a very bad HDR processing. It seems to be some sort of software glitch, he also reported that.
So hopefully those things can get fixed.
This was the follow-up email:
Thank you for contacting Google support.
This email is regarding the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered.
Please re-launch the camera app and check if the issue is fixed.
Please be assured our developer team is working on this to fix it as soon as possible. We would really appreciate your kind understanding as we work on this to fix it for you.
If there is anything apart from this that needs clarification, please feel free to reply back to this email. I'll be more than happy to assist you.
Thanks!
Nova
The Google Support Team
I'm having similar restarts while phone is sitting on a table doing nothing. Tried a factory reset and was fine until overnight on charge and it happened again.
Also have had a few times where wifi has stopped working for some reason. Not sure if related.
Not had any reboots but quiet a few app crashes in especially FB will be scrolling away and bang just closes also Amazon app ,
Well that was interesting.. When it rebooted that time, it gave me an error screen saying it could not load and may be corrupt. I had two options, try again and factory reset. Try again got me back running, but I'm wondering do I got as defective device now.. or if it's software related.
So after a lot of messing around, I think I have narrowed down what may be causing my reboots. It only seems to happen when I am using "Frep" to play macros on a game while charging my phone.. the phone gets pretty hot, and reboots when I tap the screen or try to swipe home or recent apps. Maybe its overheating, or maybe its "Frep" playing naughty.. but Frep did work perfectly fine on my old $200 used Nord N10 5g. Will update if it reboots while not doing this.
no reboots or crashes so far, not doing any gaming - but using phone for email, surfing, whatsapp etc and also a work profile for MS outlook and teams.
I have/had similar issues with my Pixel 6 (128GB - europe unlocked).
I was transferring old data via cable from my old (Xiaomi Mi A1) to the Pixel 6. This resulted in sluggish performance, crashes every 15 minutes. The crashes would randomly occur and behave mostly like this:
Try to unlock phone with fingerprint sensor
Fingerprint sensor lights up, nothing happens, no haptic response
Swiping up to the PIN entry. Enter PIN and hit enter. Nothing happens. Now freeze.
Screen turns black and it takes phone to reboot on average ~7minutes
Factory Reset; Installed apps manually (standard messaging apps, no games etc), better performance, problem persists
Factory reset; boot into safemode. It now took way longer to provoke the issue. But it still happened.
After this I contacted the customer service and they will provide me with a replacement. But now after a night of idle, the phone was working for 3-4 hours without any issue at all with most of my apps installed. It just now went into a random reboot (could only notice because it asked for PIN because of the reboot). But not the 8 minute blank black screen type of reboot.
I am really unsure what is the issue at hand here. But have to say that experience is less than ideal.
Mine just happened last night, not charging or running anything 3rd party apps (all from App Store). I tried to use the camera after eating dinner and noticed that double clicking power button doesn't open the camera anymore. After unlocking the phone it appears that the phone has restarted.
Is anyone running Private DNS on their system like Adguard DNS or NextDNS? I did some searching and people reported some private DNS were causing Android to crash. It was suppose to be fixed in previous Android versions but it could be back again.
I haven't noticed any random reboots (and the lock screen will require a pin to be entered after reboot and says this on the screen, so you should know the phone rebooted). I've had the P6 since the official release date. In fact, I haven't restarted the phone in days.
I run a wide variety of apps. Some from the Play store and some sideloaded. I think that any reboot issues are probably app related. Remember that A12 is very new and the are surely still some compatibility issues that app developers haven't found/fixed yet.