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Does anyone know where to send a sony xperia x10a for repair The usb port is broken Its rooted reckon be safe to send to SE
Where you bought it?
The same thing happened to me, i just contacted the ones who sold it to me and said that it wouldnt charge, and they fixed it. (That is actually a problem with the Xperia)
So my advice is: Contact the people who sold it to you, and say it wont charge
AreRiise said:
The same thing happened to me, i just contacted the ones who sold it to me and said that it wouldnt charge, and they fixed it. (That is actually a problem with the Xperia)
So my advice is: Contact the people who sold it to you, and say it wont charge
Click to expand...
Click to collapse
Hi,
I have the same problem. But when I sent back my x10 mi-December to SE, I got it back 2 weeks later without repair. The said that the usb connector is broken and it's not covered by the warranty. Now, I have contacted my vendor directly and I am waiting for their answer.
The usb problems seems very common with the x10. If the vendor won't repair the phone, I will try to take legal action against them and SE. I have already contacted a government service here in France and they told me that they should repair it.
Is there some else who managed to get his phone repaired?
I jost bought a Sony Xperia S..and GUESS WHAT??
-----
I have on my screen yellow spots :| .. and they " kill " me :|
----
and I've connected the phone to the PC thru PC COmpanion and it says that there is an update available for my phone : 6.0.A.73
and after I click update it gives me this error :
unable to install or start phone software update components
---
what to do plesae answer
Get a replacement. Yellow tint is a hardware issue.
Sent from my LT26i using XDA
i don t have warranty(
nemer12 said:
i don t have warranty(
Click to expand...
Click to collapse
May not matter. They seem to replace tint phones no questions asked.
i called them and they told me to go to an autorized service and pay to repair my phone :\..
Romania = afrika
Was better with my iphone :|
You sure do need to go to an authorized service center but most likely they will not charge you because it is a factory defect.
nemer12 said:
i don t have warranty(
Click to expand...
Click to collapse
How come you don't have a warranty? The smartphone has been released one month ago. Anyhow, they have to fix this screen issue for free. If they don't want that just go to Costumer Rights Organisation in Romania and explained them the situation... i'm sure they will help you out, because Sony has admitted that they have this screen problem and asked all the users that have this problem to go on the nearest Sony center and get the fix for free.
This is the official response from Sony regarding this yellow spot.
''Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.''
Let us know about the this situation upcomings...
I have this yellow spot also, from yesterday evening and monday i will contact Sony to see where should i leave the smartphone for replacement.
---------- Post added at 01:15 PM ---------- Previous post was at 01:09 PM ----------
nemer12 said:
I jost bought a Sony Xperia S..and GUESS WHAT??
-----
I have on my screen yellow spots :| .. and they " kill " me :|
----
and I've connected the phone to the PC thru PC COmpanion and it says that there is an update available for my phone : 6.0.A.73
and after I click update it gives me this error :
unable to install or start phone software update components
---
what to do plesae answer
Click to expand...
Click to collapse
Did you manage to make the update? If not try to fully charge the smartphone, disable debug mode and activate non market aplications (unknown sources).
Install java runtime in your pc and then u can update.
Sent from my MT27i using XDA
My Sony experia S yellow spots fault
sssache said:
How come you don't have a warranty? The smartphone has been released one month ago. Anyhow, they have to fix this screen issue for free. If they don't want that just go to Costumer Rights Organisation in Romania and explained them the situation... i'm sure they will help you out, because Sony has admitted that they have this screen problem and asked all the users that have this problem to go on the nearest Sony center and get the fix for free.
This is the official response from Sony regarding this yellow spot.
''Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.''
Let us know about the this situation upcomings...
I have this yellow spot also, from yesterday evening and monday i will contact Sony to see where should i leave the smartphone for replacement.
Click to expand...
Click to collapse
Dear All,
It seems Sony don't support globally.
I'm in Vietnam. I bought an xperia S in Mar-2012, a portable goods, it may be from Hong kong.
Thanks to this topic, today I've contacted Vietnam local warranty authorized service about my sony xperia S fault of yellow spots. They said: they just support products in officially distributing system at Vietnam, the portable goods is out of their scope, be charged.
That's really sad:crying:. disappointed
Who can help me for the sorrow, please?
evergreen007 said:
Dear All,
It seems Sony don't support globally.
I'm in Vietnam. I bought an xperia S in Mar-2012, a portable goods, it may be from Hong kong (IMEI: XXXXXXXXXXXXXX).
Thanks to this topic, today I've contacted Vietnam local warranty authorized service about my sony xperia S fault of yellow spots. They said: they just support products in officially distributing system at Vietnam, the portable goods is out of their scope, be charged.
That's really sad:crying:. disappointed
Who can help me for the sorrow, please?
Click to expand...
Click to collapse
I don't know how to help you but
I will give you a tip about your post: DELETE YOUR IMEI from your post !!! NEVER post it publicly.
Again, since this "yellow tint" is a hardware defect, and Sony acknowledged it, the only solution is to replace your unit with a non-defective unit... now, if the Sony center nearest to your area doesn't want to replace it, you have to 2 options... either you buy new unit or sue them...
Sent from my LT26i using Tapatalk 2
Lol, i see now. Stupid Tapatalk
just bought one used one i have this issue to but not big and its dissapering how is the NL warrenty of sony ?
Just wanted to share my ****ty experience with Sony support so thought of making a thread where all can share there's.
Apologize if its made by someone somewhere
So here's mine
1 month back send mail to Sony support when there was problem with signal drop and camera blue spot and I am still receiving mails for them saying to visit service center. Receive 3 mails from them saying same. They really suck. Though the problem was solved here on xda.
And if visit service center the technician sucks at knowledge and way of taking
Btw. Talking about Indian support
Where are you from :-/ !!
Sent from my ST25i using xda premium
After calling Sony several times, I finally spoke to a person that understood what I meant by unlock bootloader(Yes, most of them had no idea what I was talking about, I even used simple terms such as developer unlock phone officially from Sony website etc)
The person said that they will fix the yellow tint since its a hardware issue. What is NOT covered after unlock bootloader is phone internals such as CPU or motherboard damage. They said they have put me in queue to send my phone in for repairs.
It's been almost 2 months and I am still waiting for my turn to repair my phone.
I called them up 2months ago they said I couldn't send it in now as there was no stock of the screen.and the shipment would be arriving next week. A week later I called and they said still no stock, next shipment in 2 weeks. Well, it's already 2 months and I'm not sure if I will ever get a chance to even repair the tint.
Honestly, poor customer service. Phone technical support staff don't know what is bootloader and they can't get their schedule right on when is the freaking shipment coming in.
My original sxs had a hardware fault where while updating to ics via pcc the update stalled at around 25%. I never had access to the phone again, despite being able to successfully flash back to stock gb, bootloop. This was within a few hrs of receiving the phone.
I was initially advised by my carrier to call Sony support and doing so I was immediately put on to a guy who understood what I was on about, thankfully....however the local service centre wasn't actually Sony rather a decorated mobile phone repair company. Several phone calls later and I discovered that my phone wasn't officially supported on their website when filing my details to see them, or send the phone in. More phone calls later I was advised to just come in-store for the fix. By this stage I was exhausted with worry, frustration and disappointment...
Ended up calling my carrier and claiming a Early Life Failure. They sent me a satchel, I called courier, deemed irreparable, got new phone sent... All took about 3 weeks.
So I worry about Sony's support but I'm hoping this will improve over time. From Melbourne, Australia.
Sent from my LT26i using xda app-developers app
In my experience HTC support has full knowledge. Even if it is Bootloader even if it is unlocking. Whatever. You name it and they are ducking there to help.
But htc sucks in UI and Sony rocks
Sent from my ST25i using xda premium
I had upgraded my old contract with 3 mobile (carrier) and got myself the Samsung Galaxy S3. It had just been about 4 months since I got the phone and I was happy with it. It was working perfectly with no issues or problems. On the 2nd of Feb 2013, I woke up in the morning to find that my phone had only 1% battery remaining. After making myself a cup of coffee, I got back to charge the phone but I found it had turned off due to low battery. I immediately plugged it in and after a few minutes I tried switching it on, but for some reason the phone wouldn't turn on. It would just go till the black and white screen showing the Samsung logo and then that was it. Thinking that it might have been drained of battery I decided to charge it till it showed 100% battery. After it got fully charged, I tried turning it on again, but the result was still the same. It wouldn’t move from the black and white screen showing the logo. At this point I realized that the problem was not something i could handle; I took it to the 3 mobile stores where I had originally purchased the phone from. The lady, whom I spoke to at the shop, did inspect my phone and tried to do a factory reset, but all that was of no use. After about 20 minutes I was told that I could drop it in for repairs by either posting it myself after getting into touch with the customer care team or I was told I could bring it back to the shop on Tuesday when they usually do pickups for repairs and send it from the shop. I chose to take it to the shop on Tuesday and have them send my phone to the repair centre. I was given the battery and back case for me to keep it with me and filled up a form for repairs and got told that they would get back to me in a weeks’ time.
Now here is where the problem starts...
Roughly after a week I got a letter sent to me by 3 mobile customer services. The content in the letter was...
"We are sorry to say there is evidence of unauthorized repair activity on your Samsung Galaxy S3. This suggests that the phone has been handled by a non- approved third party prior to receipt by our repair centre. As this invalidates your manufacturer's warranty we are unfortunately unable to progress with the repair."
I immediately phoned up customer services to let them know that I was not happy with these falls claims of a 3rd party trying to fix my phone. And they insisted that they cannot go against the decision of their engineer. And that they would not send such a letter through without thoroughly examining the phone. They person whom I was speaking to said that he had forwarded this to the complaints department and they will contact me within 48hrs.
The first thing I did when my phoned died was take it to the 3 store, knowing that I had 2 years warranty. I don’t see why I would want to pay a third person to fix my phone, when I can get it fixed for free by the 3 mobile.
The next day I got a call from this guy from 3 mobile who said he was a supervisor in the complaint handling department. I got told that their repair team believe that when they got my phone it was not in economic condition. And therefore they would not be able to carry on with repair. I kept on insisting that my phone has never been looked at by any unauthorized person. And I asked them to show me what proof they have to say that it was tampered with, to which they replied it could be anything, but they will not go against the decision of the engineer. I was told that they would return my phone to me so that I could give it somewhere else for repair and that they wouldn't replace my phone under any circumstances. I have told them to send me their statements in writing. As soon as I finished the call I went straight to the 3 store that I got my phone from. I spoke to the same guy, whom I had spoken to while handing my phone in for repairs and he said to me there is not much they can do at the store and the best thing I could do was to phone up customer care again and ask what proof they had to suggest that my phone got handled by a 3rd party.
I will be heading to citizens advice, hoping that they could help me in this matter. The fault that I had with my S3 seemed to be a common one , as I had read quite a few blogs and articles on it in the internet.
I just found out about this forum through a friend today. I hope there is someone here who can help me or give me suggestions on what to do.
Thnx
Search for "sds" you will find loads of info, precedence already set by Samsung, and nail those people with the CAB, they are your best bet, oh and ask the phone shop for an address to which you can send documentation as you wish to start legal proceedings...in short....You are in the right, you have faulty goods, they haven't provided you with any evidence to back up their claim you tampered with it....and point out that without dated photographic evidence they haven't got a leg to stand on.......basically harass the crap out of them and don't be afraid to go into that store and make enough noise to give them bad publicity, also tell them you are contacting local press!
They sold you the phone, they should replace it under the consumer act.simple.
Warranty from the store is not 2 years its standard twelve months .
Your claim is against the store not Samsung .
Separate limited Samsung warranty is two years .
The standard reply to this topic is that you need an engineers report yourself to disprove the sellers report .
If it is SDS then phone is repaired usually first case i have heard of rejected for the reasons you post .
TS may give you more advice but the basic is your word against the engineers diagnostics .
Do not as many have done with phone contracts and repairs stop paying the contract as al that happens is you still owe and get your credit record messed up .The phone is not part of the contract but an inducement to take out the contract .
jje
When i Phoned up 3 tech support to have my phone sent back to me.. the person whom I spoke to was able to give me a bit more details about what had actually happened. They claim that my phones software had been rooted and as a result their engineers( who were also trained by Samsung) could not access my phone . They said that it might have happened due to something malicious being installed on the phone or it might have happened when the phone had been plugged into the computer and a third party app being installed.
I don't really know much about phone software and routing. As far as I am aware, I haven't installed any malicious content on my phone , neither have I installed any 3rd party apps. All the additional apps on my phone had been downloaded from play store.
The guy from 3 tech support, told me that if 3 were to fix the issue, it would go over £200 and that my options were to either a) claim insurance ( which i don't have). b) have it send to Samsung, to check if they might have an different approach to the issue.
I ended up sending my phone to Samsung twice and here is what happened......
Over the past 1 month, I send my phone for repairs to Samsung twice and both times it got send back to me without being repaired.
The first time I send it for repairs; I got it back in 2 days. I was surprised that Samsung didn't fix my phone. They send be a letter along with my phone saying “That my phone had been tested with an RF test, which resulted in a pass, indicating that RF section of phone was not at fault. However, testing my handset with a live operator network failed as the network did not allow my handset to connect. They tried telling me that my phone had been blacklisted and network blocked by the provider. I was told to contact my provider for further details regarding this matter. It took 3 mobile a week to confirm that my phone had not been blocked or blacklisted at all.
I then contacted Samsung for a second time and told them that my network provider had confirmed with me that my phone was not blacklisted. My phone got send back to Samsung for the second time. I phoned them up on receiving a conformation text about my phone being delivered to Samsung. I did specifically tell them to keep me posted and to let me know before they send it back to me. Two days later I got a text saying that my phone will be delivered to me by 5pm that day. I quickly phoned up Samsung, hoping to hear that they had finally managed to fix my phone. But instead, I got transferred to the repair centre, who informed me that the phone had been sent back to me, but unfortunately could not be repaired as there was interference in the software. They told me that my phone was beyond economical repair and that I had to contact Samsung directly in order to get it fixed. I phoned up Samsung and made the aware that I was clearly unhappy with what was going on. Apparently the repair center that the phone was sent to does not deal with software related problems. So now they will send it to a different repair center (one that deals with software issues). But they also told me that it might have happened if the phone had been rooted and I clearly told them that I had done nothing to the phone. They went on to say that if the phone had been rooted, then there was nothing they could do, but if it hasn't been rooted, then it will be replaced. Personally I don't know how to root my phone. I have openly said that I'm not the best when it comes to such things as I have very little knowledge regarding such things. So even if Samsung were to tell me that they have found my phone to be rooted( which it clearly hasn't), I wouldn't know what to say to that.
I am waiting on Samsung to collect my phone from me now for the third time... Tbh I have lost all hope...
Would be nice to hear about what you guys think I should do nw. Thnx
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Akhil John said:
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Click to expand...
Click to collapse
just suggesting its as a bit odd if its stock untouched and you have not rooted or modified the phone .
repair centre say rooted firmware modified IMEI blacklisted
If rooted is true then someone has carried out that task .
jje
Service provider 3 did confirm that the phone was not blacklisted . Would like to get any sort of advice on what steps I should be taking now with regards to contacting Samsung on further assessment and repairs.
JJEgan said:
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
Click to expand...
Click to collapse
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
b-eock said:
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
Click to expand...
Click to collapse
Yes but i have also seen the Samsung letter that clearly states it voids warranty .
Plus i have yet to see one successful user report that Samsung accepted that root does not void warranty .
But the op has the choice of telling Samsung they are in the wrong even though presumably they have rejected as root is against their rules for the limited warranty .
jje
---------- Post added at 01:43 PM ---------- Previous post was at 01:04 PM ----------
OP i think your best to find out why warranty is not valid.
If its root or custom rom the reason then use b-eok post / adam outler to argue that root does not invalidate your warranty.
If the phone is rooted and you have not rooted then contact the vendor as to why was it a returned phone or similar .
jje
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Akhil John said:
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Click to expand...
Click to collapse
How did you update it?
Sent from my GT-I9300 using xda app-developers app
notification came up saying jb update avaiable, so i went nd updated it.
My phones gonna be send to Samsung today. Can anyone suggest any points that i could mention to them in order for them to understand that, it was the phone being faulty and not me doing anything to it. Is true that SDS makes the phone appear to be rooted ( with Custom status being ) ?
If that is so, then how do I explain it to them?
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
rootSU said:
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Cheers pal, will do.
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
d4fseeker said:
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
In the EU, if you can prove the fault is a manufacturing defect rather than user damage, Samsung would be breaking the law to refuse the warranty within a 2 year period of the device being purchased. It's the proof that is the hard part.
I would too always suggest going to the carrier first, but not for this reason. Simply so they have a log of your faults. However OP went to the carrier first and refused him under nonsense grounds. I do think that Offcom could make 3 UK evidence the nonesense they speak...
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Akhil John said:
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Click to expand...
Click to collapse
That is the standard reason they give when voiding warranty due to root custom roms etc .
Samsung's warranty is not the same as a vendors liability / warranty and says Limited on the packet .
Go back a few posts and you are told that root does not void warranty so i would take that path of pointing out to Samsung that root is not a valid reason to refuse warranty ( though i think as its an extra limited warranty it is ).
Or likewise from the vendor make a claim via the courts if they refuse it under EU law .
Initially it is the vendors responsibility .
Take advice from what was Trading Standards via your local council as well .
jje
Ok so ive read alot from the pro devs and people on the forums that unlocking your bootloader most "likely" wont void your warrenty esp. if you just relock it by restoring your TA backup and your carefull and clean about it but i have two problems with believing this. They are as fellows.
cant the sony apps just check for root and send a message
the service app knows if its unlocked and since youve entered your imei number to get your key again coulddnt sony send a message with your imei number
isnt the accounts linked between sony and google shared in the least which means the above questions can be passed on with google to sony
according to sony even if it doesnt void the warrenty that you agree to pay an additional repair fee for modified software.
Lets not beat around the bush and just say it would more than likly void your warrenty or at least have some cost. sorry if ive missread items on the forums but if i have read correctly or others have missunderstood as i may have hipefully this clears the air. Cause after all sony is company to make money but to make money they have to keep us happy so i am more than happy to admit i dont have a clue where it lies but i was about to unlock my boot loader when there was all these disclaimers which kinda scared me. my phones already rooted though so i may have already broken those disclaimers. END RANT.
Rooting is fine, as to my knowledge. It's unlocking the bootloader that you lose your "DRM" keys and thus lose warranty. But from what I've read, very few service centers check for that anyway. If all goes downhill, play the ignorance card and pretend that you do not know a thing about that. I'm fairly new to the whole rooting/unlocking scene and still learning, just as you. Also, from what I've been told, you have little to worry about if you have rooted/unlocked your phone.
As far as I understand you only have to pay if your issue is a software fault aka your fault not sonys. A hardware fault is a hardware fault irrelevant of software
I remember someone posting a thread about sony refused to service his phone without a charge for a hardware fault because of the bootloader was unlocked. That's in Australia tho. Not sure how somewhere else is like.
Sent from my iPhone using Tapatalk
jeremy.shi said:
I remember someone posting a thread about sony refused to service his phone without a charge for a hardware fault because of the bootloader was unlocked. That's in Australia tho. Not sure how somewhere else is like.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
That's about right. Australia's not the most customer service friendliest country to be in (with literally less than a handful of exceptions, and this is across ALL industries, be it hospitality or electronics.)
The usual immediate reaction to most warranty claims are "you've done something with the phone to cause this," followed be "prove you haven't done this and we'll accept it, unless we can prove the opposite."
Happening with me and my current phone (samsung s3,) which is why I'm on this neck of the woods with the forum as I'm looking or a new phone.
grungypoo said:
That's about right. Australia's not the most customer service friendliest country to be in (with literally less than a handful of exceptions, and this is across ALL industries, be it hospitality or electronics.)
The usual immediate reaction to most warranty claims are "you've done something with the phone to cause this," followed be "prove you haven't done this and we'll accept it, unless we can prove the opposite."
Happening with me and my current phone (samsung s3,) which is why I'm on this neck of the woods with the forum as I'm looking or a new phone.
Click to expand...
Click to collapse
Well, I don't know. Maybe I'm just lucky. Shops in my suburb offer pretty good customer service. Those people over the phone from my bank, NAB, couldn't be friendlier...the time I had really bad customer service was with Vodafone, but they were not based in Australia. I guess that doesn't count.
Anyway, if after-sale service is what you are looking for, get a nexus from google play store. They are pretty much like Apple I heard. They send you a replacement if there's anything wrong and then you send your phone to them, but you have the get the phone from play store directly in order to get that kinda service. Otherwise, you will be stuck dealing with LG.
I have received really good customer service from Apple, but I guess most people here are mostly android fans.
Sent from my iPhone using Tapatalk
jeremy.shi said:
Well, I don't know. Maybe I'm just lucky. Shops in my suburb offer pretty good customer service. Those people over the phone from my bank, NAB, couldn't be friendlier...the time I had really bad customer service was with Vodafone, but they were not based in Australia. I guess that doesn't count.
Anyway, if after-sale service is what you are looking for, get a nexus from google play store. They are pretty much like Apple I heard. They send you a replacement if there's anything wrong and then you send your phone to them, but you have the get the phone from play store directly in order to get that kinda service. Otherwise, you will be stuck dealing with LG.
I have received really good customer service from Apple, but I guess most people here are mostly android fans.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Well I definitely think that Apple has their warranty service down to a tee.
I also think that Telstra's doing this too. What they're doing is creating an extra layer, where they just pretty much "accept" any errors, send it to warranty department to sort out and let you know what the result is. None of this "well, I think you're trying to screw the system, etc etc" talk.
Makes it alot easier. I was at the samsung experience shop and was told by someone who had no tech idea (in the tech/warranty support section, mind you) that I've tampered with the phone and there is no way it will be fixed under warranty, in an attempt to make me feel bad and walk away from trying to get a hardware error (power button,) fixed under warranty. When I tried to explain to them how the bootloader works and how you can reset the counter, they took it as an act of aggression and told me flat "no, you can hand it in but we'll know. Your risk."
I mean, there's no need for that as the phone's going to repair centre to get looked at but they just need to get that swipe in definitely doesn't help add to the customer service experience. But that's pretty much how it is for customer service in Australia.
grungypoo said:
Well I definitely think that Apple has their warranty service down to a tee.
I also think that Telstra's doing this too. What they're doing is creating an extra layer, where they just pretty much "accept" any errors, send it to warranty department to sort out and let you know what the result is. None of this "well, I think you're trying to screw the system, etc etc" talk.
Makes it alot easier. I was at the samsung experience shop and was told by someone who had no tech idea (in the tech/warranty support section, mind you) that I've tampered with the phone and there is no way it will be fixed under warranty, in an attempt to make me feel bad and walk away from trying to get a hardware error (power button,) fixed under warranty. When I tried to explain to them how the bootloader works and how you can reset the counter, they took it as an act of aggression and told me flat "no, you can hand it in but we'll know. Your risk."
I mean, there's no need for that as the phone's going to repair centre to get looked at but they just need to get that swipe in definitely doesn't help add to the customer service experience. But that's pretty much how it is for customer service in Australia.
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Saying about Telstra, just not long ago, a guy on WP posted something about their warranty policy. He said he was asked to sign a piece of paper to declare that if the fault was determined to be caused by the user, he would be charged for the service. I guess they just don't say it out loud to you. Instead, they ask you to sign a legal document that is pretty much an open cheque. However, I never had any personal experience with them. It's just what I read on the internet.
jeremy.shi said:
Saying about Telstra, just not long ago, a guy on WP posted something about their warranty policy. He said he was asked to sign a piece of paper to declare that if the fault was determined to be caused by the user, he would be charged for the service. I guess they just don't say it out loud to you. Instead, they ask you to sign a legal document that is pretty much an open cheque. However, I never had any personal experience with them. It's just what I read on the internet.
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Sounds about right, and that's pretty standard tho'.
I think it's better that way because the techs make the decision based only on the phone they see, not the person who has it.
The only part I'd have a problem with is if they charge people automatically as opposed to giving them a quote first. But then again it stops people from "trying to get it fixed under warranty," if you know what I mean.
In any case, I was at the Samsung shop again today and they guy asked questions about the phone. At first the phone seemed like everything was working, which embarrassed me and had the guy asking if I got the phone wet, but then it started bootlooping, so they swapped it for another phone. I'm still looking at getting a z2 tho'.
hey thanks for the info but has anyone had any reports for hardfaults directly with sony becuase sonys websites say there may be a charge just for unlocking it but they arnt clear?
Why would one unlock the boot loader?
firecard said:
Why would one unlock the boot loader?
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To install a custom ROM.
grungypoo said:
Sounds about right, and that's pretty standard tho'.
I think it's better that way because the techs make the decision based only on the phone they see, not the person who has it.
The only part I'd have a problem with is if they charge people automatically as opposed to giving them a quote first. But then again it stops people from "trying to get it fixed under warranty," if you know what I mean.
In any case, I was at the Samsung shop again today and they guy asked questions about the phone. At first the phone seemed like everything was working, which embarrassed me and had the guy asking if I got the phone wet, but then it started bootlooping, so they swapped it for another phone. I'm still looking at getting a z2 tho'.
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I went to Telstra today to get my phone fixed as Sony advised me that the issue I had was likely to be a hardware problem. It went really well. He did play around with it a bit and verified the problem. He said I would get a brand new unit within a week and he didn't ask me to sign anything. Hopefully I can get my hands on a perfect one soon.
You didn't sign anything? So basically there's no official record of them taking your phone, hopefully all goes well but if not your screwed :-/
Hmm... did he even fill anything in on the computer systems?
Hopefully you remember the guy's name and when you came in if it goes awry.