I just got a refurb Atrix as a replacement, and it's got a problem charging the battery (or something).
When I first opened the box, I plugged the Atrix in for a few hours. Unplugged it, tried to boot it up, and nothing. Plugged it back in, and it says the battery is still at 5%.
So I tried it on 3 different outlets, 2 different wall chargers (including the Atrix charger), and hooked up to my PC, removing the battery and SIM card a bunch of times as well. Won't boot while unplugged.
If I leave the phone on the wall charger, I can boot into Android, but the second I remove the charger cable, it dies. If I boot into Android using the wall charger, and leave it up for a few minutes, the battery % will jump from 5% to 100% instantly, but it still dies if I unplug it.
I took it to an ATT store, but they didn't have any replacement batteries. He tried it on his charger, and while it was off, it displayed the battery jumping from %5 to 100%, but that's the only time it has done it.
I've read through a lot of battery problem threads on here, but nothing seems to quite fit the bill. I've already called to have another replacement sent, but I wanted to know if anybody on here has had this problem and knows a possible solution, so I can at least use the phone while I await the replacement. I can't tell if this is a battery issue, phone issue, or, after having read some threads on here, possibly a software issue.
EDIT: Replaced the battery with one from a Droid X2. Worked fine. Battery was the problem.
Have you tried calibrating?
No, I haven't tried calibrating. I left the phone on the charger for a few more hours, and now it shuts off almost immediately when it boots up, even though it's plugged in, so I don't think I'll be able to.
Related
So the past two nights iv let my rezound battery go dead. The problem is it wont charge a dead battery. It charges if there is some battery and its on but when it is dead it is dead. The fix was I had to put the rezound battery in my tbolt to get a little bit of juice.
Any ideas or similar problems? I am unlocked with the htc unlock tool and running nils business sense?
Could it be a rom bug?
Don't let your battery die. It's bad for it anyway.
Sent from the Rez Beast
Once the battery is dead what does the LED on the phone do? If it blinks for a while it is either too hot or too dead to turn on, but it can still charge eventually. If the LED is not coming on at all I would pull the battery out and connect the charger with no battery and see if the LED comes on. If still no luck, get a new charger.
Blinks then Charges
I had the battery die on me once (on a prior battery and prior rezound). The phone will blink orange for a WHILE (I tried 3 different chargers not knowing what it was), but eventually started to charging. I think patience is needed. If, after 15 minutes, you still aren't charging, then that's something (but longer if the phone was also hot).
If I hit he power button with or without the battery in the led will light for a short time. I had it plugged in all night and no charge. I used two different plugs.
As for not letting it die. I know its not ideal but I couldn't help it.
jdmba said:
I had the battery die on me once (on a prior battery and prior rezound). The phone will blink orange for a WHILE (I tried 3 different chargers not knowing what it was), but eventually started to charging. I think patience is needed. If, after 15 minutes, you still aren't charging, then that's something (but longer if the phone was also hot).
Click to expand...
Click to collapse
+1. Same thing here.
KORM via the beast known as the Rezound.
I let my phone die completely once. I freaked out that my phone wasn't charging. I went onto HTC's site and it said that it could take 20 or more for the led to turn on while charging if the phone was completely dead. Just plug it in and be patient. It will charge and the led will eventually turn on.
Sent from my Vigor using xda premium
I had this problem too, and am a little concerned I have a defective phone
So I had this issue happen this weekend. My daughter was using the phone when it died. Couldn't get it restarted. (I am unlocked via HTC, stock ROM with bloat removed. Phone is a week old.)
After messing with it using the factory charger/cable and other chargers/cable combinations I got nothing. Light would only intermittently come on for a second or two then go back off.
I charged it over night with the factory charger/cable. Didn't work the next day. Charged it all day and night with my old charger/cable that I know works. Didn't work.
Tried multiple variations of taking out the Battery/Sim/SD card and using the plug-in chargers & CPU USB variations with no success.
Luckily, I had ordered a new spare battery and it came in the mail before I returned the phone. Plugged it and it started up fine.
But my concern is that my phone is not properly charging. I have also had other similar charging/battery life issues that raise concern.
As far as not letting it die, **** happens and phones die, if this is a reoccurring problem, that in my mind is pretty unacceptable. A phone should charge when its plugged in no matter what. I may end up returning it to see If just got a defective phone/battery.
My phone will turn on then off and im starting to think it has something to do with the battery. But when it started it was in tue yelllow on the status bar, now i have it charging without being turned on and the indicator light is on but hopping mine will fire up soon. This all just happened to me within the last two hours lol, already called verizon to get a replacement but still going down there tomorrow.
Sent from my SCH-I800 using xda premium
DLink888 said:
So I had this issue happen this weekend. My daughter was using the phone when it died. Couldn't get it restarted. (I am unlocked via HTC, stock ROM with bloat removed. Phone is a week old.)
After messing with it using the factory charger/cable and other chargers/cable combinations I got nothing. Light would only intermittently come on for a second or two then go back off.
I charged it over night with the factory charger/cable. Didn't work the next day. Charged it all day and night with my old charger/cable that I know works. Didn't work.
Tried multiple variations of taking out the Battery/Sim/SD card and using the plug-in chargers & CPU USB variations with no success.
Luckily, I had ordered a new spare battery and it came in the mail before I returned the phone. Plugged it and it started up fine.
But my concern is that my phone is not properly charging. I have also had other similar charging/battery life issues that raise concern.
As far as not letting it die, **** happens and phones die, if this is a reoccurring problem, that in my mind is pretty unacceptable. A phone should charge when its plugged in no matter what. I may end up returning it to see If just got a defective phone/battery.
Click to expand...
Click to collapse
As far as not letting it die, **** happens and phones die.
--I agree, but once it gets down to 5%, why not just turn it off knowing the problems people are having so wide spread now.
Under the exact same conditions I have had the same problem with a warm battery reboot. It seems to occur when you are talking on the phone and let it die. Once it dies the phone will not reboot. My wife has the exact same phone. When I put her battery in my phone the phone works fine. My wife’s phone dies every night and she simply plugs it in the wall and it charges no problem. Again the conditions seem to be related to the battery dying while it is hot. If the battery dies while the phone is cool and not used then it seems to reboot no problem. I will go to Verizon tomorrow to look for a fix. I will let you know what happens.
I'm also having this problem but i can return my phone because i unlock it or can i return it ?
Check and see if your battery is 3.7 or 3.8v . I wonder if it is related to the charging issue with the 3.8v battery some people seem to be having.
mjh68 said:
Check and see if your battery is 3.7 or 3.8v . I wonder if it is related to the charging issue with the 3.8v battery some people seem to be having.
Click to expand...
Click to collapse
it's a 3.8v what do you recommend i do ?
I had this happen, and here is what worked:
Unplug charger
remove battery
plug charger in
insert battery (while charger is plugged in)
I got an immediate orange LED and after a little while I was able to run the phone back on.
gsgleason said:
I had this happen, and here is what worked:
Unplug charger
remove battery
plug charger in
insert battery (while charger is plugged in)
I got an immediate orange LED and after a little while I was able to run the phone back on.
Click to expand...
Click to collapse
I had the same issue with my OG Droid. Would kill the battery and it would stay dead, even after a whole night of charging. The above method seemed to work for me.
I make 100% sure mine never goes totally dead after an experience I had with my Droid Charge.
I accidentally let it die completely (I fell asleep when it was almost dead & it ran all night). The next morning it was off, I put in a fully charged battery & it fired right up but started FCing like crazy. Every single thing I clicked on force closed immediately, I had never seen anything like it.
I was running a custom ROM & kernel & had done a nandroid BU the day before. I restored the BU & the phone ran perfectly again, but that scared me enough that I made darn sure it never happened again LOL........
gsgleason said:
I had this happen, and here is what worked:
Unplug charger
remove battery
plug charger in
insert battery (while charger is plugged in)
I got an immediate orange LED and after a little while I was able to run the phone back on.
Click to expand...
Click to collapse
That didn't work for me i just won't let it run down i guess.
Holy ****!!! I think I may have found the fix! I have had the same exact problem as everyone in here. It seems to happen once I root. My Rezound would die completely, then after plugging it in, the light would come on for 5 seconds or less then shut off. I plugged it into my computer and Windows makes the USB Connected sound, so I figured something is happening.
I went into my command prompt and *adb devices*. It showed my device, but says in recovery mode. I then *adb reboot bootloader* and the bastard rebooted into bootloader! From there, I chose "REBOOT" and it fired right back up! Anyone who is having this problem, please try this and let me know if it works for you!
***UPDATE***
It appears when the battery dies all the way and then doesn't charge, the phone is automatically going into recovery mode even though nothing shows on the screen. I had my SIM card out when I tried this the first time, then when putting my SIM back in, it started doing the same thing. But again, it was going directly into recovery mode. This time, I tried a simple *adb reboot* and BAM! I'm back up and running! Again, let me know if this works for you, or if you need help doing this, let me know.
thehomebiscuit said:
Holy ****!!! I think I may have found the fix! I have had the same exact problem as everyone in here. It seems to happen once I root. My Rezound would die completely, then after plugging it in, the light would come on for 5 seconds or less then shut off. I plugged it into my computer and Windows makes the USB Connected sound, so I figured something is happening.
I went into my command prompt and *adb devices*. It showed my device, but says in recovery mode. I then *adb reboot bootloader* and the bastard rebooted into bootloader! From there, I chose "REBOOT" and it fired right back up! Anyone who is having this problem, please try this and let me know if it works for you!
***UPDATE***
It appears when the battery dies all the way and then doesn't charge, the phone is automatically going into recovery mode even though nothing shows on the screen. I had my SIM card out when I tried this the first time, then when putting my SIM back in, it started doing the same thing. But again, it was going directly into recovery mode. This time, I tried a simple *adb reboot* and BAM! I'm back up and running! Again, let me know if this works for you, or if you need help doing this, let me know.
Click to expand...
Click to collapse
Yes... HTC phones never charge "powered off" When you turn it off and then put it on the charger, it is actually entering/booting a special screen off recovery mode during charging.
CWM recovery on the rezound has trouble charging a completely dead battery.
Use Amon RA recovery.
So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
remmy5r said:
So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
Click to expand...
Click to collapse
If you bought it from Verizon and not second hand, then you have 1 year warranty. I suggest you call Verizon's customer service and speak with them and get a replacement sent. I've done this multiple times with just about every phone I've had. 1800-922-0804 is what I dial. to get to them, press 0, then press 0 again, and it will ask for your account password, then a rep will get on the phone.
best of luck.
If the phone is older than 30 days, or maybe it's 14 now with Verizon, they give you a refurbished phone, if you are over that period and went to the store I'm pretty positives all they would do is order you the replacement refurb phone. 30+ miles each way is a hike, save the gas money
remmy5r said:
So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
Click to expand...
Click to collapse
Just had my Rezound battery die last night. It was freezing outside and my battery was at 1%. The screen just went blank. When I got home, plugged in the charger. The notification led came on for 3 seconds then went back off again. Tried several chargers I had and pulling the battery and plugging it in.
Weird.
Verizon has the 14 day return/exchange policy now. I was at 12 days so I just went in and they replaced the battery with a brand new one from a Rezound box. I assume they will send that unit back RMA. My phone works now.
You're not the only person having battery death issues. Not sure why this is a problem on the Rezound. I recently purchased an extended battery ironically. It will be arriving tomorrow.
Here's to hoping that it won't die. I should buy some spares just in case. Make sure you call customer service and report the issue. It is tracked.
I was also having an issue charging from a dead battery (would charge just fine otherwise). The charging indicator would not stay lit, but after giving it 10 minutes or so, repeated attempts to power on would eventually work and then it would charge normally.
Had this happen several times and then reflashed the stock image. Seems to be working as it should now. However, when I got my phone it had a dead battery it wouldn't charge. So we'll see what happens.
Note: was running Senseless 1.0 and de-bloated. Stock rom kernel. If it matters....I probably didn't get a clean install when doing it all.
Rezound has a known issue that if the battery dies to far you'll need something else to charge the battery. Some people have used their old thunderbolts to give it a pre charge, buy the stand alone charger from Verizon. Or just don't let your phone discharge tthat far.
Sent from my ADR6425LVW using XDA App
nosympathy said:
Rezound has a known issue that if the battery dies to far you'll need something else to charge the battery. Some people have used their old thunderbolts to give it a pre charge, buy the stand alone charger from Verizon. Or just don't let your phone discharge tthat far.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Good to know - is that all or most Rezounds? Because I wonder if I should swap mine while I still can.
Like I said, I was having that issue and after flashing the stock RUU (updated one, .6) my phone is charging a dead battery just fine (2 for 2 so far, fingers crossed).
Actually brand new in the store mine had a dead battery and it would not charge, so they gave me a new battery. Perhaps there was a fix in that updated RUU. It's just a suggestion - after I confirm this works consistently I'll see what happens with some other roms.
Alternatively, it's also possible the stock RUU doesn't let you drain the battery as far as the roms do. I was able to power back on several times until it finally wouldn't (and no led flashing at that point), but now it charges from there.
Yea, I woke up one morning and my phone was deader than a door nail. Popped on the charger and no notification light, called Verizon to whine and prepared to stop by the store to get a replacment battery. However just for kicks I plug the phone back on the charger (ok my laptop) and after 1/2 hour the notification light popped back on and the battery started to charge. Now Prior I was having a high rate of discharged getting about 2 hours of use and 5 on standby (airplane on, WiFi and Data off) and still having the high rate of discharge. I started to investigate why the phone was getting hot and discharging so fast. Now I couldn't fine the culprit (I think WIFI was the cause) but I just did a factory reset, reloaded my rom and kernal and poof, everything return to normal including much longer discharge rates and I'm much happier now (Adult Beverages and household chemicals indigestation).
If you go to HTC's website it actually has a faq on this. Their response goes pretty much like this. If you drain your battery till the phone shuts off, plug your phone in. It will flash the notification light then there will be no charging light. The light could take 20 minutes or more to turn on. I also had this problem like you guys but just put it on charge over night and it will be fine. Just don't kill it to 0 anymore.
Found the Quote: My phone won’t power on. What can I do? close
If your phone will not power on, your battery may be drained or not seated correctly.
Tips:
If the battery is completely dead, the phone will need to charge for a few minutes and then should power on once this happens. When plugging the phone into the charging, the notification light may not light up immediately as the battery is completely dead. Let it charge for about 20 minutes before trying to power on.
Make sure you are using the AC charger that was supplied with your phone
Sent from my Rezound using xda premium
battery discharges while plugged in and using it
ok, so this happened with the stock rom, and two other roms i had.
What would happen is if you plug the phone in, and use it, you would expect it to charge while you are using it. It did on my dinc. it actually discharges while you use it and it is plugged into the supplied charger.
This is not a good thing. I am wondering if anyone else is having a similar experience.
One interesting side note.
I installed rezrom recently, and after the initial install i didn't experience this problem and got a 24 hour charge out of the battery. Now on my second charge only lasted 7 hours, and i get that drain while plugged in again.
Are you using the stock charger or a different one? You might not be charging at 1amp.
Sent from my ADR6425LVW using xda premium
I am using the stock charger. I have two actually, one from my dinc, which also supply 1 amp of power
That's really crappy and definitely an issue they need to address. My Rezound sucks on the battery like a wine-o on a Friday night, but it's never gotten to the point of blacking out.
I am just interested to know if anyone else is experiencing this issue of it being plugged in and not charging when u surf the net, but actually discharges.
The whole issue of it not powering up for 15 minutes after it dies is a bunch of crap too. my dinc does not do this, and god forbid that my phone dies in an emergency situation and i need to get a hold of someone fast!
oh i forgot to add that i called VZW and complained about this, and they going to send a new battery. Something tells me this won't resolve this issue though
I have the official HTC 2750 battery and Its been good except 2 mornings I woke up to an unresponsive phone with no charge notification after plugging it in.. Pulling the battery and reinstalling let me start the phone up. I have had this phone/battery combo for 2 weeks.. should I try to get a replacement battery or is this normal. There have been two different answers here and I want to do the right thing here...
Sent from my Xoom using xda premium
UgXvibe said:
I have the official HTC 2750 battery and Its been good except 2 mornings I woke up to an unresponsive phone with no charge notification after plugging it in.. Pulling the battery and reinstalling let me start the phone up. I have had this phone/battery combo for 2 weeks.. should I try to get a replacement battery or is this normal. There have been two different answers here and I want to do the right thing here...
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
So you are saying the phone died, then refused to charge on the extended battery?
carm01 said:
So you are saying the phone died, then refused to charge on the extended battery?
Click to expand...
Click to collapse
Yes, exactly. Not sure if it was entirely discharged. I'll leave it off the charger tonight and see if it does it again by morning. I'll let you know battery % once I get it booted.
Sent from my ADR6425LVW using xda premium
From the beginning, phone was on charger, charging then came back later (phone still on charger) no led, nothing, phone wouldnt turn on.
So, my phone's got the standard stock rom, I rooted it, but never flashed it, it has always worked great and hasn't given me any trouble until last night.
I got back from a trip inside my country where it worked great. Then it started running low on battery and shut down.
I went to a friend's house and he had this black berry charger. I pluged it to my phone to charge it and when I tried to turn it on it went on to the "Samsung Galaxy S 2" black and white screen, and started looping on it.
The only "new" "rare" or out of the ordinary thing to it was I had plugged the phone to a blutooth ear piece I bought the day before.
Any ideas?
Has anyone had this same situation?
I looked in the forum, but it seems every loop problem comes out of flashing new roms.
Thanks in advance.
It's possible it could be a battery problem. There have been several threads of boot problems with a fully discharged battery. Sometimes the phone itself can not recharge the battery, and the fix is to use a fully charged other battery, or maybe to buy an external charger for the battery. Not sure if the blackberry charger would have caused a problem. As long as it's a micro usb charger I would think it would be ok.
I have never had a problem like this myself, just reporting some things I have read other people say.
It's likely the voltage is different enough to make the phone unhappy. Can you plug into a PC instead if you don't have access to a "real" charger? It will take forever to charge, but I'll bet it takes care of the boot issue...
I got a Droid Razr from a friend who tried to do a "battery pull" to fix it when it was locked up or something. Her battery pull was exactly that. She ripped it right out tearing the ribbon cable that connects it. She says it worked fine before that, other than the "lock up". So I picked up a new battery from ebay and put it in.
It still didn't start up, initially. The first thing I did was plug the phone into the computer; that gave me the white led. Next, I tried the wall outlet adapter; that got me to the Motorola logo and the battery symbol that showed 5% charged and 100% charged, and nothing else. The phone wouldn't turn on.
After reading as much as I could find today, I found out about the factory programming cable that adds power to pin 4. I made one and then things changed up a little. Now, with the new cable, I can only get the phone to power on when it's connected to a computer and it does nothing when connected to the wall adapter. When connected to the computer, however, the phone boots all the way up but it won't charge. When I disconnect it, it turns off. I've left it connected to the computer or wall outlet in various states of operation (os fully loaded, boot menu, and off) all day.
While the phone is connected to the computer and booted up, when I go to battery stats, it says it's 5% charged and that it's draining.
I also decided to try connecting negative and positive leads directly to the battery terminals from the USB wall adapter. When I do that, the phone boots up and the battery stats says it's at 90% charge and draining.
I've tried 3 different wall adapters. One 500 mah, one 750 mah, and one 1000 mah. Same results on all of them.
Any ideas?
Edit:
I also inspected the inside of the phone for damage from the "battery pull" but there does not appear to be any.
Hello. My wife recently dropped her S2, with enough force to eject the battery. It had worked after she put it back in and all, and even called me to tell me about it. However, the battery ended up dying before she plugged in it. When plugging the phone into usb, the button lights would flicker and the battery charging icon would flash on for about a second. Rinse and repeat. If there is no battery in the phone, it just flickers the buttons, and the screen will flicker back, and just do it over and over.
The USB port on it was already really shoddy, so I bought a new ribbon and replaced it. Same symptoms. Pretty sure this is a hardware problem, although what the problem is exactly I do not know. I've already reseated all of the ribbon connections I could find. There's obvious signs of previous water damage, but it looks like very old damage. I wouldnt' be surprised if something is corroded, but the timing of this happening after it was dropped makes me think something else came loose. I just don't know what. I could potentially try to reflow the motherboard with my heat gun, but before I waste my time doing that, I was wondering if there's _anything_ else that could be causing these symptoms.
Thank you.
Over the 2-1/2+ years I have been reading this forum, I have seen a number of cases reported where the battery discharges fully and then will not recharge in the phone, while the phone exhibits symptoms similar to the ones you report. As far as I can remember, in every case the phone would boot up when a fully charged battery was inserted. And once the battery was charged, phone would then recharge the battery as long as it was not completely discharged. Not all phones behave this way. For instance, I have fully discharged my phone on several occasions without issue.
Therefore, I would first try inserting a fully charged battery to see if the phone boots up ok, and see if it will charge with a partially charged battery. Some have had to buy an external charger just for this purpose, or borrow a charged battery from another phone, etc.
creepyncrawly said:
Over the 2-1/2+ years I have been reading this forum, I have seen a number of cases reported where the battery discharges fully and then will not recharge in the phone, while the phone exhibits symptoms similar to the ones you report. As far as I can remember, in every case the phone would boot up when a fully charged battery was inserted. And once the battery was charged, phone would then recharge the battery as long as it was not completely discharged. Not all phones behave this way. For instance, I have fully discharged my phone on several occasions without issue.
Therefore, I would first try inserting a fully charged battery to see if the phone boots up ok, and see if it will charge with a partially charged battery. Some have had to buy an external charger just for this purpose, or borrow a charged battery from another phone, etc.
Click to expand...
Click to collapse
Thanks for the detailed reply. I will try to find a battery. I do have a question though. If the battery was the cause of this, should the phone not act like this if the battery was not inserted? I would expect it to boot up just fine with the wall charger plugged into it without the battery in it, but that does the same thing (minus the battery icon).
Thank you.
I'm just not sure the answer to that. I can't remember if anyone mentioned that, although as I think about it, it seems like someone mentioned that as well. Still, I think this should be the first step in trouble shooting, because if this is the issue, and the phone is otherwise fine, then you don't want to be using a heat gun on it, or any other more difficult steps until you have eliminated this possibility.
Also, you might consider sending the phone out for repair if this step does not solve the issue. Assuming you are in the USA, Mobile Tech Videos is a very reputable shop that can deal with many issues.
You may be correct on this. The battery won't even charge through the external charger (my atrix battery charges fine on it so the charger is good). New battery (even though this is new) it is.
Update: The pins on the battery were labeled wrong. The label wasn't placed in teh correct position. I looked up a pic of another battery and found the label was offset by 1 pin, so I offset the charging pins by 1 and bam, it started charging. 50% charge, popped in the battery, and boom, booted right up.
Thanks creepycrawler!