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Hey guys, I ran into quite a predicament today. As I was walking to work, I fell something fall out and slide half way across the parking lot. I felt me phone case (the crappy one that came with the phone), looked down on the ground and noticed it was my AWESOME Sprint Touch Pro. With the site of my phone moving in a hockey-like manner, I finished cursing and decided that I don’t want to have such an amazing phone looking like a piece of crap.
So here is where I am at. I need to get this phone fixed. I think that I might have a few options, but I want to know what you guys think. Originally, I bought this phone from a guy of Craigslist; it was $240, if you can believe it. Now, the phone had never been activated, so it was as if I was the original owner. Additionally, I never got a phone from sprint, but I am under contract. That means, according to sprint, that I am eligible for a new to get a new phone at anytime. Thus, I reach my questions and request for opinions.
Option 1 (least likely): Since the phone was never activated, can I still claim the 30-day phone guarantee from sprint? Meaning, can I return the phone as if it was defective?
Option 2 (What I will probably have to do): Should I buy a phone, get the equipment protection plan, and then process my touch pro as a defective phone. This seems like a relatively good idea, because I can get a phone pretty cheap (like the rant) and sell it on Ebay. So in the end, I make money off of this idea. The only down side is that my contract restarts, but I have only been with sprint for about four months. Also, I was going to save my free phone upgrade for next year so I could get a brand spanking new phone.
Option 3 (Don’t want to do this): Suck it up, and get a silicon case that covers the scratches. The scratches are only around the shiny part on the perimeter of the screen, which, by the way, says a lot about the quality of the screen.
Option 4 (Too much trouble): Sell it on eBay for as much as I can, and since it’s probable less than $300, put the rest out of pocket and buy a brand new touch pro from sprint.
Option 5 (Does it exits?): look for replacement housing. Since the phone is new, I don’t know if it’s even out there yet.
Thanks for all your input guys. I really hope to hear from some Sprint Reps or something. Meanwhile, I am going to try to sucker Sprint into helping me out.
P.S Yes, I know what I am doing is unethical, and that the phone is not really defective, thus I should not be returning it as defective.
I think I am having trouble understanding what happened. You have scratched your touch pro that you bought from someone else, I got that.
You never activated the phone on sprint? You should go ahead and put the phone one your account and get insurance immediately!
If you have only been with Sprint for 4 months how are you eligible for an upgrade?
If it is only chrome scratched my TP came like that. Look at the chrome around the keyboard section. At all 3 corners, excluding the Stylus one check for a "Seam" in the chrome, if it has this you can take it in and exchange at a Sprint store.
A scratched phone on Ebay will go for MUCH less than a regular one.
I am not here to tell you whether you are ethical or not, but you should exhaust all options that seem less unethical first before trying to make someone else pay for your mistake. That being said, I think everyone in the world would try to get a new phone for free, so I wouldn't feel too bad.
The phone is activated on sprint, but the person that sold it to me never activated it. It has been only a few days since I activated, can I still add the TEP? And are they going to charger a deductible, cuz they'll charge me $55 to fix it.
I am eligible for an upgrade cuz I never got a phone from sprint.
So if it has some defects I could take it back, even though I have no TEP? Unfortunately, the phone is flawless other than my stupid scratches.
TBH, I don't fell doing this to sprint. They have screwed me over many times over. This would just even it out.
If it is activated just go ahead and get insurance. You can add it anytime. They will charge deductible normally, but instead of telling them its because of scratches tell them you are experiencing poor battery life and that you can't hear anything in the speaker because it sounds like a tin can.
Oh, you never purchased a phone when you switched. I was confused. Thanks for clarification.
Look for those seams, almost every TP has them and they will switch for free without TEP. They are hard to notice but mine has em and I am going to switch soon.
They have screwed me repeatedly and I would be doing the same thing. Haha, I wasn't trying to preach in my post before.
Is there a grace period to get it? I thought it was like 30 days. Yea, I can lie to them, no problem. Though my bat life is amazing. play with it all day and never has died on me.
Can you direct me to a link to where this seams thingy is being discussed, or where the sources where u got this is at. I want to read some on it. Or maybe some pics, I didn't really know where to look.
Yea, well, they decided to renew my contract, and it said they had returned my deposit...I'm definitely going to use that against them.
To be honest, they have messed up so many times, I have only paid my full bill about 2 times.
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
ramiss said:
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
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Unless they changed the policy, that's not true. I had a phone for 6 months before I added the insurance online through the My Account feature.
But it's possible that has been changed and no longer do able.
Guys Thanks for all your responses, they are very informative.
So Basically here, I am leaning towards trying to see if I can get insurance added. I don't know how hard of a task this will be, but I hope that they can be persuaded into helping me out.
If not, I will just get a cheap phone and sell it.
Again, I am aware of the ethical lines being crossed, but wit sprint, those lines seem almost unreal.
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Regarding the call from the technical department, I have forwarded your
concern to the appropriate department.
The handset on the account is under 30 day return period. You can visit
the nearest Sprint store and replace the handset.
Thank you again for contacting Sprint. Have a great day!
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its 30 days from the day you activate the phone...so you can go to a sprint store or call customer service and add insurance
as a tech in a sprint affiliate store i WOULD NOT swap you out for free because of cosmetic damage. So you are looking at paying 50 through Asurion(the insurance company)
cd85233 said:
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
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Click to collapse
they are full of crap lol
you cant return a phone you never purchased from a sprint store lol
Well, well see. I am going to request a return kit from them, as they said that they would do. If not, then what ever.
BTW, the phone doesn't look like its been dropped or has any cracks. The excuse, "Its been in my pocket with my keys," would fly without a hitch.
We shall see what happens.
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
thacounty said:
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
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Yea, as I thought, I don't have that problem on my phone.
So if I understand your correctly, you bought a phone from Ebay, and added insurance to it?
Sorry about double post. I just added TEP, took it in. Told them about some errors, no lies. Just some stuff that happens with the phone. Of course I know its normal, but they didn't know that. They gave me a brand new TP, and let me keep the old battery.
So I was having a weird issue with my wifi turning on and off until it errors out. SO I took it in and they said it was my apps causing the prob... actually it started happening when I updated the software a few months ago...
3 hours go by, they completely remove the phone software and re-load it.. still no good.. so they said they would order me a phone and it would be in wednesday 'today' this all happened monday.
so I go pick it up, he puts the battery in and re-assembled the case, all was good... when I get home; I sat on the couch and got ready to re-download all my apps which is when I notice that the 'back' button isnt lit... like the LED is bad or just not there. So I think... maybe its supposed to be like that. NO, I looked at an old video I took of my phone and everything worked..
so I get to snooping around by taking the phone case apart and found a sticker saying ' VTO 10/06/2011' VTO means I have no idea, however I also found some weird sticky goo where the seam of the case goes...
clearly this phone is either re-furbished poorly or straight up used... I paid full price for that phone and I expect a replacement Identical to the one I bought.
keep an eye out if you use your insurance for an in-store exchange.
All in store DHRP/insurance replacements are refurbished devices regardless of whether a claim was filed and deductible paid or not. I don't agree with the process myself, however sometimes it works to your advantage. Currently if you have an Evo 4G and take it to a store with a problem that justifies replacement, they can order you an Evo 3D in it's place. It always just depends on the current exchange lists. As for the refurb part, there's not really any way of avoiding it.
That really blows, I'd go raise hell and at least get one that doesn't look jacked up. Even refurbs are supposed to "look" brand new, the chipset is the only used part. Generally anything within your first 30 days, you can exchange for another brand new device, after that, it's refurbs. Best of luck to ya.
The backlight on the button should allow you to exchange for another one. It is clearly defective. Can't blame that one on no app.....
That sucks man. On Monday I took my og evo in with a broken screen and I had insurance . They replaced it with a new in box evo 3d.
That's why I don't like sprint's insurance. With the bestbuy insurance, they'll take it, no questions asked. They'll have it replaced in 2-3 days and will give you one that was repaired so well you can't tell if it was new. Also, my replacement wasn't updated so I could S-OFF it.
I've had other phones replaced there and its the same thing. For older phone models, they just give a new one.
Next time you buy your phone, get it from bestbuy with insurance.
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
hvguy said:
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
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Try a different sprint store. Usually, you'll find a good one if you keep going to different ones.
Ok so my Titan decided to die today, No warning whatsoever, The screen would not light up and the battery drained rapidly heating up the rear casing to a dangerous level, Not a happy puppy, Due for collection on Weds to be repaired at HTC Huntington, The thing is I do not have proof of purchase as it was bought on ebay and the IMEI codes on the device and box do not match, HTC phoned just now querying the IMEI that I gave saying it was not a valid one for the Titan, Am beginning to wonder if they will now say it is beyond repair or that I will have to foot the repair bill due to no proof of purchase etc, Oh well back to my trusty HD2 for now, So long Titan, It's been emotional........
If you want a new phone you should go to a operator, you pay 20 € more but then you have even a warranty for this .
If my Titan gets stolen within 1 year, I get a new one for free ^^
I am sorry for you and your old titan I pray that it will be fun in the mobile heaven and that it
rings very happily with the other phones there.
It is in a better place now.
Thanks, Yes normally I would go for an upgrade through O2 but am not due until march next year, Not so good having a 24 month contract, The contract phone I did have was a HD7 which I sold to a family member, But I did hate it as it was pre Mango, Hopefully I will get either this one repaired or no doubt buy another but this time make sure its brand new, In the words of Arnie "I'll be back"
Just a question ?
If you got this off ebay did you contact the seller about imei number issue ''IMEI that I gave saying it was not a valid one'' if there is something wrong then you can try for a paypal resolution if the seller cant give you a good reason for this wrong imei number. Worth thinking about ?
Mark
Thanks, I did find out from the seller that the phone had already been a replacement for his original Titan, Makes me wonder if it was a repaired/returned handset,Was meant to be the replacement I received, Its too late now to go for pay pal claim as I bought it early Jan and that normally takes a while to get refund etc, It is currently at HTC repair centre and hopefully being sorted, I haven't heard anymore from them and fingers crossed all will be fine, Using a HD7 currently and the screen seems so small lol
Got my Titan back today, Not bad going seeing as it was picked up last Wednesday 29th, Looking at the repair sheet they basically replaced : FRU-SUB ASSY,SONY,Black,LCM+Touch Window, Generic,L Sponge,P-Sensor,Poron,ETY PCBA-MAIN BOARD with SKU_ID,band 1,5,8,Regional_ID.......? lol and I now have a new IMEI number , In other words they replaced the lot, Happy that I now have it back, Lets hope this one stands the test of time, Thanks for comments and advice.
Good stuff
Happy for you
Mine is currently in Hong Kong because of the update issue. And I'm from the Philippines. Shipping costed a lot. OS just won't update and getting different errors. It was basically brand new. In fairness htc customer service is very good. Someone from Hong Kong called me yesterday and asked what the issue was. Also htc Philippines keeps on calling me for updates Hope they get it fixed or just give me a new one.
Edit: My phone is still stuck in HK. They won't send it back unless I send them the shipping cost. It's in freakin' HKD. How the hell am I going to send them the money? I mean I have the money, just don't know how. Why the hell couldn't they just send the damn phone to any of their retail stores here in the philippines and I'll give them the money. I'm so tired of going back and forth with them I might just give up. They can have the ****in' phone and I'll just start a hate campaign against them. Ironic since I have been a supproter ever since and I have actually convinced a lot in my office to use HTC phones. Really pissed off! Is there someone like Steve Jobs in HTC? Heard he did things for Apple customers out of the ordinary. No wonder they have such loyal fans.
Must admit on both occasions I have had to send HD2 and Titan back I have been very pleased with the repair service and comms and how quickly they dealt with the problems, No doubt thats not the case for everyone, I guess I have been lucky, best of luck and hope you soon get your Titan sorted soon.
Here is the short story, I first bought an s4, did not like it... traded it in for the htc one and payed 35 dollars. Then the black comes out at my store! so of course i need the black one, then I trade my silver for the black. Love it. However when i get home the head phone jack on it is damaged and wont play right unless i twist it properly. I take it in and show the guy working there and he sees its broke. Hes like you already traded it in 3 times i cant do it again. im like ITS BROKE! hes like you have to contact HTC now i cant. So i leave all pissed. I'm only 5 days into my 14 day period. Whats my options here? Its annoying that my head phone jack is broke the day i bought it.
I am surprised you were able to exchange the phone the third time. You are technically only allowed one swap per upgrade\activation. So it should have technically ended after the you got the first One.
There are a few options besides contacting HTC:
1) Find out if you have a local AT&T Warranty center. IF they some how have some replacement units in stock they will replace in house. If they do not have it in stock(which im sure they wont this quickly) then they will help you get a replacement with Exchange by Mail. Although, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
2) Skip the warranty center and call #611. You can file a XBM that way and they will ship you a new phone with a return tag in the box to return the old. Once again, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
3) Try a different AT&T store. Technically exchanging a phone for Buyer's Remorse and a phone for Defective Equipment are 2 totally different things. I cant guarantee you will have any luck with this.
It is a bummer that you got a defective phone. Hope you can it taken care of quickly. Try to not be a serial returner next time
nicknations said:
I am surprised you were able to exchange the phone the third time. You are technically only allowed one swap per upgrade\activation. So it should have technically ended after the you got the first One.
There are a few options besides contacting HTC:
1) Find out if you have a local AT&T Warranty center. IF they some how have some replacement units in stock they will replace in house. If they do not have it in stock(which im sure they wont this quickly) then they will help you get a replacement with Exchange by Mail. Although, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
2) Skip the warranty center and call #611. You can file a XBM that way and they will ship you a new phone with a return tag in the box to return the old. Once again, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
3) Try a different AT&T store. Technically exchanging a phone for Buyer's Remorse and a phone for Defective Equipment are 2 totally different things. I cant guarantee you will have any luck with this.
It is a bummer that you got a defective phone. Hope you can it taken care of quickly. Try to not be a serial returner next time
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Thanks for the help. I'd try different store but the others don't have it in black. I'm going to call 611 Monday and ask them about the option you gave me. I'm so tired of dealing with the sales reps at at&t. I told them when I went I don't won't to switch for a different phone I just want the same one that actually works. and they all freaked out on me because i switched the other phones. Well this time isnt my fault. Ill let you guys know how it goes. Dosnt at&t have a one year manufacturer defect warranty that they will change it for you? That's option you listed correct?
This the reason why I make friends with people at AT&T stores and starbucks.. you never know when you need someone to do a favor. Kindness goes a long way
Nonetheless, you can do a warranty exchange over the phone with them for up to one year. They will of course ask you to try doing a factory reset first..just play along
It only takes 1 or 2 days shipping when they ship to me in FL.
Sent from my HTC One using xda premium
born_fisherman said:
This the reason why I make friends with people at AT&T stores and starbucks.. you never know when you need someone to do a favor. Kindness goes a long way
Nonetheless, you can do a warranty exchange over the phone with them for up to one year. They will of course ask you to try doing a factory reset first..just play along
It only takes 1 or 2 days shipping when they ship to me in FL.
Sent from my HTC One using xda premium
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REally??? Making friends with people at ATT? I can see you drink Starbucks everyday and hence making friends there, but how often do you go in an ATT store? You must be bored or got nothing to do.
silkshocker said:
REally??? Making friends with people at ATT? I can see you drink Starbucks everyday and hence making friends there, but how often do you go in an ATT store? You must be bored or got nothing to do.
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Funny. Striking up conversation with people in the customer service and sales industry is just being polite. Do you think they want to help someone out if they have to deal with someone being rude? Not really. The phone being broke isn't something they did maliciously..so you drew the short straw on the device; show respect to those that can take care of the problem. Most of the time they will do a "one time" replacement for being nice. Have a nice day.
Sent from my HTC One using xda premium
I got my Galaxy S4 about 10 days ago and now as the outlook on unlocking the ME7 firmware is looking bleak, I'm inclined to see if I can get a return to Verizon on my 30 day warranty to hope I get a device with the original firmware. I had upgraded to the ME7 OTA shortly after I got it... I didn't really think twice about it when I was doing it and ended up regretting it that very night when I checked XDA for the first time about my new phone.
So I'm posting to ask for some opinions and ideas about this process... I assume I'm going to have to have some good excuse for the exchange and I'm sure I'm going to have to incur at least the $35.00 restocking fee. So, does anyone with experience with Verizon know the process well? What kind of fees am I looking at? It is worth it to attempt this? Does anyone have any ideas for reasons to tell them for the exchange? I want to just tell them that I updated system software and I'm unsatisfied with the responsiveness of the device after I did this and I'd like to exchange it, but I'm not sure if that'd be good enough for them. What do you all think?
Thanks.
EDIT: By the way, I didn't buy any insurance, if that matters.
If you are under 14 days you can exchange for another phone for $35 or return completely. No excuse needed. You can be unsatisfied changed your mind whatever. Doesn't matter. So yes your reason of not being satisfied is good enough.
Just tell them im either returning it or you can swap it with a new phone. . Either way I'm not keeping this phone. . Nothing wrong with it I just want an older firmware. . Under 14 days your good.
I was in the exact same boat you were in about two weeks ago. I brought my phone in and claimed that I wanted to exchange it for a white version (I had the black one). The sales rep who was doing the exchange was the same guy who sold it to me, (whom I had told of my plans to root it and flash CM10 onto it), and asked if that was really the reason why I wanted to exchange it. I told him that the phone had downloaded ME7, and I was hoping to get a new phone with MDK on it. He brought out another black S4 to me, and charged me nothing. He put it in the system as a failed update. Good guy saved the day!
My take: Go in, tell them your phone updated itself without prompting you, and you'd like a new phone. Don't mention anything about rooting/bootloaders, and if they ask for a better reason, ask to switch to a different color. Chances are you'll end up footing the $35 restocking fee.
Thanks, guys.
I went into a Verizon store today to try to get the exchange and got hassled... the guy insisted that there must be something wrong with the phone in order to exchange the device for an identical model or they would have to charge me the full, unsubsidized price. Of course, if I wanted to get the same phone with the other color it would only cost a restocking fee... go figure. I went on a rant about how that made no sense and that I wouldn't sit there trying to make it crash in front of them because it could take hours. He told me it was impossible, but I could call the Verizon help line and if they think that's a sufficient reason maybe they'd do the exchange.
So I went home, called the help line, got a guy in a minute and five minutes after that they are shipping my replacement device at absolutely no cost. No restocking fee or anything as he said it was a swap-out and the restocking fee doesn't apply. Of course, my only worry is with what the guy at the store said where they might charge me the full price if they find nothing wrong with it. However, the guy on the phone didn't make any mention of that possibility and I told him no lies... I said I updated system software and the phone has been much less stable, it crashed a few times (which is true), and I got advice from others stating they had similar issues with the new system software and that they got a replacement from Verizon. All that considered, is there any chance they might charge my account?
Anyway, I'm hoping they won't and I'm happy for the moment because I'm one step closer to getting a custom rom on my new phone. Hopefully... I still wouldn't know what to do if they actually send me a new device with ME7 on it. Maybe I shouldn't count my chickens until it arrives. I guess I'll know by the weekend if I'm a happy camper or not.
Thanks again for the advice.
Theyre probably starting to catch on with all the returns theyve been having.
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