I dropped my phone :( - HTC EVO 3D

Now my lower touch screen acts on It's on. I have calibrated the screen but it still acts on it's own. Will removing the screen and putting it back help? I'm thinking maybe it will release pressure from the lower screen that it's causing it to act weird. I shake the phone during a txt and it randomly starts selecting letters. Any ideas?
Sent from my PG86100 using XDA App

I had a similar issue, but for me the problems randomly started on its own, not after dropping it. I brought it into sprint, they changed the screen and said that didn't fix it. They replaced my phone. Make sure you unroot before you go in, if you decide to.

According to some sprint techs, and several other people that have anecdotal stories about repairs by sprint, fixing a physical problem with the phone doesn't require un root. Rooting voids the HTC warranty, but won't prevent them from fixing something like that.
Anyways, your problem most likely lies in the touch screen digitizer, or the ribbon cable connection from the digitizer to motherboard. If you are not capable of fixing it yourself from a tear down guide you can look at from here on xda or across the internet, then you will either have to have sprint do the repair or get a replacement. Remember though, replacements are almost always refurbished, and will likely come with hboot x.5 or higher, and you won't be able to have true root.
Now, if you can do the repair yourself it just requires the purchase of a digitizer. Which will come already attached to a brand new outer glass screen, and has the ribbon cable already attached. That will cost you around 50 dollars. I actually have the part you need, brand new, never used, but tested to be working that I was going to Ebay for as much as I could. I would sell it to you for 49 plus whatever shipping method you wanted. Let me know if you are interested

Sad Panda said:
According to some sprint techs, and several other people that have anecdotal stories about repairs by sprint, fixing a physical problem with the phone doesn't require un root. Rooting voids the HTC warranty, but won't prevent them from fixing something like that.
Click to expand...
Click to collapse
Another xda member I've talked to who was having a similar problem went into Sprint, and they said he had to unroot and go back to stock before fixing his phone. So you may or may not have to unroot if you decide to bring your phone in.

Also dont tell sprint you dropped your phone either.. otherwise they will tell you to go through Asurion and you gonna have to pay...

Related

Weird Phone Behavior USB Port Related

So ive had my eris for about a year now. And now when i plug the usb in to charge the phone, the touchscreen goes all wacky. The phone basically loses full functionality. The light up buttons dont function, you have to try multiple times to get the screen to recognize your finger swipes, etc. If you press on the plastic of the phone around the trackball/usb port the phone goes wacky on screen clicking stuff itsself.
Im guessing something is weirding out with the connections in that area or something making the phone do stuff itsself. I bought the phone from a person online about a year ago, would HTC covery this faultyness of the phone? If so how would i go about the process/how long does it take, etc. Are there any home remedies(taking apart the phone and doing something, etc.)?
Thanks
Bump. My bros Eris does the same. Plug it in and the screen will go all the way to the left and select things. Would really like to see an answer to this
Sent from my Eris Lightning 3.02
Mine does the same. I have noticed that if you unplug it and hit the end call button twice to turn the screen off and then on that it behaves again.
Does not matter which ROM I use, I see the same behaviour.
Sent from my FroyoEris using XDA App
Well my phone started scrolling by itself when on the charger. I googled it and apparently the charger port is messing with the trackball. I called verizon and have a warranty replacement on the way.
To emerica243, sorry to say you have no warranty on the phone since you didn't buy it from verizon so your kind stuck unless you have insurance on it, then you could just file a claim. You'll have to pay the deductible but its cheaper than buying a new phone.
To everyone with this problem that bought from verizon, I suggest calling verizon and getting it replaced. I also suggest reverting your phone to stock just in case (see sticky in development forum).
Sent from my leaked rooted HTC Droid Eris with Sense-Able 3.1 using Swype
orkillakilla said:
Well my phone started scrolling by itself when on the charger. I googled it and apparently the charger port is messing with the trackball. I called verizon and have a warranty replacement on the way.
To emerica243, sorry to say you have no warranty on the phone since you didn't buy it from verizon so your kind stuck unless you have insurance on it, then you could just file a claim. You'll have to pay the deductible but its cheaper than buying a new phone.
To everyone with this problem that bought from verizon, I suggest calling verizon and getting it replaced. I also suggest reverting your phone to stock just in case (see sticky in development forum).
Sent from my leaked rooted HTC Droid Eris with Sense-Able 3.1 using Swype
Click to expand...
Click to collapse
This. It is a known hardware issue that HTC didn't forsee happening where the trackball sensors aren't quite insulated enough and make contact with the charger sleeve when it is plugged in. It will escalate to a permanent problem and there isn't a solution except to take the phone back in to Verizon and have it replaced. I'm on my second Eris because of this problem.
zerocool79346 said:
This. It is a known hardware issue that HTC didn't forsee happening where the trackball sensors aren't quite insulated enough and make contact with the charger sleeve when it is plugged in. It will escalate to a permanent problem and there isn't a solution except to take the phone back in to Verizon and have it replaced. I'm on my second Eris because of this problem.
Click to expand...
Click to collapse
Up and I'll tell you if I have to keep getting a replacement cause of this I'm going to raise hell with verizon tell they either give me a diff phone or I'll just go to sprint
Sent from my leaked rooted HTC Droid Eris with Sense-Able 3.1 using Swype

Forcing USB connection with broken screen? Also broke screen without dropping etc

So....
Without dropping it, nor can i remember leaning on anything etc etc the inner screen has cracked, its a small (1cm diameter) area thats shattered in the lower right corner.
Ive read some other threads, but none about forcing usb for droid razr. From what ive read the advice is just try and go as high up and complain and hope they repair it under warranty, but so far they keep telling me it must of been from misuse =/
I need to get my contacts and photos for uni, the removable drive comes up but it hasnt mounted anything. Ive tried holding power and vol - and booting it like that, but to no avail....
currently installing adb and hoping I can figure out a way to mount it through that
Cheers for any help =)
Sorry to hear that. I have heard those stories that the phone screen cracks all of the sudden with no reason.Ex: People will be holding or talking to their phone and screen cracks on it. I am sorry but warranty does not cover that. I would suggest you to be prepared for that. If you have insurance thats geat but if you dont call verizon(if you are with verizon) ask them to add TEC(total equipment coverage). they have open enrollment right now.
Then you can file insurance claim. Hope it helps.
A motorola tech said that physical damage voids warranty but I can get it checked by a verified tech and if it's found to be caused from a factory defect it'll be covered. I've heard of gas buildup from defective battery causing it, but the phone was only a month n a half old....
Also, im guessing its the lcd screen thats cracked, but how can I tell if the digitalizer is as well?
Flinchie said:
A motorola tech said that physical damage voids warranty but I can get it checked by a verified tech and if it's found to be caused from a factory defect it'll be covered. I've heard of gas buildup from defective battery causing it, but the phone was only a month n a half old....
Also, im guessing its the lcd screen thats cracked, but how can I tell if the digitalizer is as well?
Click to expand...
Click to collapse
Where did you hear about the gas buildup from a defective battery?
Sent from my XT910 using XDA
Possibly heard it about another phone... any ideas forcing usb?
I am not too sure, but it might work!! Not too sure though..

Digitizer/touchscreen problem, thinking of replacing digitizer

I am having some major problems with my touchscreen/digitizer.
About three months ago I dropped the phone and it cracked the screen in a few places. It was still completely usable.
In the last month, there have been some areas of the screen that have become completely unresponsive. I could usually get around this by rotating the phone, touching a different area, and then rotating it back. However the problem seems to be getting worse where larger and larger areas are unresponsive. There is now a rectangular band about one centimeter high that goes the complete width of the screen that doesn't respond to any touch, ever.
In addition to the completely dead zones on my screen, the touchscreen sometimes becomes completely unresponsive which can be fixed by locking and unlocking the screen.
I don't have a lot of money for a new phone, so I was able to live with these problems, but they're getting worse. Also, if my wife or anyone needs to borrow my phone they often find it completely unusable. In the middle of me explaining the problems and workarounds, they usually just give up.
I'm wondering if I replace the digitizer, will this problem go away? Or is there something else wrong with the phone that might not be serviceable by me? In addition to the digitizer problem, my headphone jack stopped working. If I plug anything in, nothing happens and sound continues to come out of the phone speaker. That's leading me to believe the phone has some deeper problems that I might not be able to fix, but if I can fix the screen I can live with the headphone jack problem.
My digitizer wasn't cracked, but I have the same problem. I send my phone to service and I'm waiting for response.
"Service" is not an option for me. The warranty is gone. I do not have insurance. I purchased the phone refurbished for $50. The only reason I did not replace the digitizer the moment it cracked is because the digitizer is the same price as what I paid for the phone in the first place.
Mine under warranty so I send it to motorola service centre and they replace the digitizer for me. I get it back in 2 days after sending it in.
But they flash my ROM and I'm not sure whether my phone still unlockable or not.
Btw, I have read a lot of atrix user with digitizer issue. It send common for our phone. You can easily spot few threads showing you how to replace the digitizer.
Sent from my MB860 using xda app-developers app
Soooo, I hate to bring back a dead thread, but I figured it was better than starting one of my own.
My Atrix recently had a sudden impact of its own. Cosmetically, it is still perfect. The touchscreen no longer responds though.
Phone still works. It receives calls, text, syncs with email, changes volume, etc. The touchscreen just wont respond to any of my fingers lol.
My question to Ovitz (or anyone else) is, did you get your phone back fixed and what was the solution?
I am leaning towards the digitizer, but I just want to verify before I put money into it. There are no rattles in the phone. No crack at all. I, generally, take great care of my phones and this one looks basically like it did out of the box.
Thanks in advance!!!
ยง
You dislodged the connection for the didgitizer or broke. I suggest you replace it. There have been plenty of Q and A threads on this. Get one from eBay oem, YouTube search a how to, and take it slow.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

[Q] screen pressing itself automatically?!?!

hey guys.
I gifted my mom my Evo 3D a bit over a month ago. It was in perfect condition after a year of use. she says she hasn't sat on it. no screen cracks, no indications of any physical abuse.
we first thought it was the keyboard. and she had been telling me of so many issues she was having. so I updated her to freeza's 5.5 rom, sense 3.6 version (how come I didn't see any JB roms?! I've been on JB for a while...).
same thing kept happening. i started looking into it. turned on the pointer touches thing in developer options...turns out, the screen keeps pressing itself exactly in the middle horizontally, and about 85% of the way down vertically.
sometimes it keeps pressing so when it's a keyboard up, it presses the letter v continuously. but it presses everywhere. so it makes phone calls, selects things in market, selects in root explorer, etc. sometimes it gets "stuck" on pressing down, so nothing else works. you can see the pointer is stuck as if it was being pressed.
in TWRP i couldn't select the last item in the list (the one i was trying to flash!) but all other "lines" could be selected.
there are other issues (since we're on MetroPCS) but I can figure that out after the screen issue. since it happens across roms and in TWRP, I'm fairly confident this is not a software issue?
what can I do? is replacing the digitizer a sound idea? how much would that run me? how difficult is it to do? i'm trying to wonder if it's just a better idea for her to get a new phone....
any help with this is highly welcome. this is WEIRD!
id say the digitalizer. around 80,-, google. since you flashed another rom, it's highly unlikely its software..
Mine also does that. Rarely though. I thought it was because of protective film. Turning screen off and on fixes this.
I also have the same problem when typing with wet fingers.
Sent from my Evo 3D GSM using xda app-developers app
Your digitizers are dying
My advice is to keep a stuck ruu in your phone's sdcard in case of scenerios like this one because we all know that sprint techs may not even touch the phone if they discover your rooted and s-off. So, getting back on stock with "locked" bootloader is your next move. Thankfully that procedure doesn't involve using the touchscreen.
Take off any screen protectors, and make sure you are using the default HTC lock screen - HTC hard coded the calibration for the screen into the lock screen. If still problems, then yeah, you need the digitiEr
Sent from my PG86100 using Tapatalk 2
Jsparta26 said:
My advice is to keep a stuck ruu in your phone's sdcard in case of scenerios like this one because we all know that sprint techs may not even touch the phone if they discover your rooted and s-off. So, getting back on stock with "locked" bootloader is your next move. Thankfully that procedure doesn't involve using the touchscreen.
Click to expand...
Click to collapse
you missed the boat there. i'm on MetroPCS and so is that Evo 3D...not to mention this phone is 1.5 years old and has had its warranty voided multiple times
danaff37 said:
Take off any screen protectors, and make sure you are using the default HTC lock screen - HTC hard coded the calibration for the screen into the lock screen. If still problems, then yeah, you need the digitiEr
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
that was my first thought. to remove the old screen protector. but no, it's definitely messed up
no problems. the same store I bought that phone from and my other Evo 3D and the two Galaxy S3s from does repairs and they replace the lcd and the digitizer for $80. i've dealt with them for years now so I trust them.
Max_Pain said:
you missed the boat there. i'm on MetroPCS and so is that Evo 3D...not to mention this phone is 1.5 years old and has had its warranty voided multiple times
that was my first thought. to remove the old screen protector. but no, it's definitely messed up
no problems. the same store I bought that phone from and my other Evo 3D and the two Galaxy S3s from does repairs and they replace the lcd and the digitizer for $80. i've dealt with them for years now so I trust them.
Click to expand...
Click to collapse
Uhm... the digitizer for our phone costs about $10 or so... and from what you said your LCD is just fine... so I really wouldn't trust a store that's offering a $10 fix for $80... so bottom line just check if they can just replace the digitizer as it's the exact same procedure...
well looking online it looked like the whole thing was $60-100. on this thread i was told about $80.
that's not the issue though, problem is putting it together. I watched the video of the step by step, and there's way too many ways I can mess it up, and then my mom is out of a phone, instead of spending $80 for guaranteed work.
On my iphone I had a dead spot in the middle where you could see the digitizer was discolored if you looked at it at an angle.
I had a screen protector(or clear plastic, etc) placed between the LCD glass and the digitizer and it fixed the problem.
I guess it kept even pressure between the glass and the digitizer.
Worth a try if you don't mind experimenting but YMMV.
Don't risk it if you aren't confident though... I did it to my iphone because I hated it, lol.
Good luck.
well this is weird.
i'm supposed to take the phone to be repaired tomorrow morning (Thursday) so I decided to beforehand update everything on her phone.
I did a superwipe, installed the latest TWRP, flashed the ICS firmware, including Hboot 1.58 (i'm still S-OFF, thank goodness), flashed Cool ICS 12a...
and the phone is behaving like new. no screen pressing, no difficulty typing, over the last two hours of setting it up for my mom...it's as if it was brand new.
so now i'm wondering if somehow it got fixed and we can save ourselves the expense, or if this is a temporary fix and it'll go back to messing up...
I'm GSM, rom is without sense. But sense rom had the same issue.
Is it possible to calibrate screen without sense?
Sent from my Evo 3D GSM using xda app-developers app
I found this
Hey guys I just found this http://forum.xda-developers.com/showthread.php?t=1401365
I haven't tried it yet but it might work.

[Q] Touch inop after repair

Ok, so here's the deal:
My nephew has an HTC Evo 4g LTE and just out of the blue gave him a 'system error', powered down, and would not restart. After talking directly with HTC and a local repair shop, we determined that it had a bad motherboard.
I then purchased a used phone off of Ebay as a donor for the motherboard (the original phone is in pristine condition, and I wanted to keep it that way). The donor phone has a shattered glass, but is fully functional. Please keep in mind that both of these are stock, never rooted or unlocked, and were never opened up before (black sticker was still in place over motherboard cover screw on both units).
Today I did the transplant. I have what I believe to be above average technical and mechanical skills. The process of disassembling and reassembling the phones was done very cautiously and meticulously.
Here's where the problem comes in. Upon rebooting the original phone with the transplant motherboard, the touch no longer works. I removed and replaced the motherboard 3 more times, each time making sure everything was properly plugged in and locked down, but I still have the same results. I did do a factory reset and a recovery through the bootloader menu.
I figured that someone here must know what is going on. The original phone worked perfectly before the 'system error', and again, the donor phone worked perfectly minus the shattered screen. Does anyone have some insight on what might be the problem? I would hate to have to purchase a new phone unless absolutely necessary. Like I said earlier, this is my nephew's phone, and he does not currently have a job, so any fix would require me to pay for it...
I'm not going to try to go into much detail on a subject that I don't know about, but you might want to look into troubleshooting and researching to see if your digitizer has been ruined in your transplant. From what I understand, it is a pretty common occurrence in some users' DIY endeavors.

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