Related
I have seen about one hundred posts warning ominously about HTC's unlock voiding the warranty but it appears that no one has really given any thought to the legality of such an action.
This is not about whether rooting will void the warranty. That has always been true if the rooting was somehow non-reversible.
The concern voiced by many is that the unlock will trip a write-once type indicator in the hardware that will permanently watermark the phone as being unlocked. (such as the proverbial blown fuse.)
My analysis is:
HTC cannot push an OTA to every Evo3D unlocking the bootloader that will void warranties. Even if it were optional, the uninformed masses would, of course, accept the update without a second thought. (There is also no setup in the OTA updating system (to my knowledge) for giving warnings about voiding warranties or the like.)
I haven't looked into the details of what jurisdiction governs the warranty contracts on the Evo3D but I am sure there is some prohibition against sneaky ways of voiding the warranty by the manufacturer.
Many have thrown around the idea of a class action suit over the failure of HTC to (at this time) live up to the CEO's promise of unlocking the bootloaders. Such an class action would not likely succeed. However, if the manufacturer pushed an OTA update that voided all Evo 3D warranties, that would probably be a class action worth pursuing.
Further, I do not believe that an non-OTA unlock update that voided warranties would be allowed even if HTC only published the update on the HTC website with explicit warnings about voiding warranties if applied.
HTC would have a very hard time justifying why their own software update should void HTC's warranty on the software and hardware of HTC's own phone.
However, if the warranty contracts are controlled by some off the wall legal jurisdiction, I could be wrong.
(Added at 10AM CT 20110701)
One other thing that just crossed my mind.
To have such a permanent watermarking function at hardware level, HTC would have had to have planned this from development.
The encrypted bootloaders were to be permanent until the policy was changed May 26 (or so).
For HTC to add a write once indicator at that time, they would have had to tear every phone apart and retool the manufacturing line. This seems unlikely.
The only other way they could do this is if the phone was designed with (at that time) unnecessary write once indicators just in case they were needed.
This would be possible but. . . . is it likely?
Any other thoughts?
No lol
novanosis85 said:
No lol
Click to expand...
Click to collapse
Okay, that's hilarious. Your pic is Chou flipping the customers off and you still trust HTC.
Man, you're one big ball of contradictions aren't you...
(please note, I am starting a flame war with you, I am only joking)
My personal opinion is that HTC has lost a little credibility but . . .
I don't think they are that stupid.
Them unlocking the Evo 3D won't void the warranty any more than them just doing a regular update for bugs. It's rooting that will void the warranty. While it is completely legal to root, the manufacturer does not have to honor their warranty if you do.
Is this real? If HTC unlocks their phone, it voids their warranty? Can we get an aptitude test for registration to this site?
If you are asking if it will void the warranty for XDA to unlock it, unlikely. Never been an issue in the past. I think rooting a device in the US has been deemed 100% legal too. I am not about to search it to find out.
3rd. HTC does little of their own warranty work. Meaning, most phones are covered by Sprint TEP/Assurion. When Sprint or Assurion sends them back you already have a new phone and they don't care who had it. The only time you ACTUALLY use your HTC warranty is if a manufacturer defect affects your phone within the first year and you don't have TEP. Then you send them your device and they will fix it. You get NO loaner phone in the process, so most people don't go this route.
Jye75 said:
Them unlocking the Evo 3D won't void the warranty any more than them just doing a regular update for bugs. It's rooting that will void the warranty. While it is completely legal to root, the manufacturer does not have to honor their warranty if you do.
Click to expand...
Click to collapse
This is not about whether rooting will void the warranty. That has always been true if the rooting was somehow non-reversible.
The concern voiced by many is that the unlock will trip a write-once type indicator in the hardware that will permanently watermark the phone as being unlocked. (such as the proverbial blown fuse.)
I will update my original post to address this misunderstanding.
ls3mach said:
Is this real? If HTC unlocks their phone, it voids their warranty? Can we get an aptitude test for registration to this site?
If you are asking if it will void the warranty for XDA to unlock it, unlikely. Never been an issue in the past. I think rooting a device in the US has been deemed 100% legal too. I am not about to search it to find out.
3rd. HTC does little of their own warranty work. Meaning, most phones are covered by Sprint TEP/Assurion. When Sprint or Assurion sends them back you already have a new phone and they don't care who had it. The only time you ACTUALLY use your HTC warranty is if a manufacturer defect affects your phone within the first year and you don't have TEP. Then you send them your device and they will fix it. You get NO loaner phone in the process, so most people don't go this route.
Click to expand...
Click to collapse
Did you read my original post? Did you look at the current poll results?
Please do before you basically ignore the point of the thread?
I was trying to quell fears. However, there are many who seem worried about this.
Also, TEP costs MONEY.
Warranty returns, such as when the USB port fails, do not. The concern is that if a USB port failed and you had applied the unlock, HTC would say that the warranty is void because you unlocked the phone using their update.
I do not think the OTA will actually unlock the phone as 95% of the people don't need it. Only a small portion of the people actually want to unlock the phone. I think the update will push the necessary internal files to the phone allowing people to run a tool that unlocks the phone. This tool will probably give a warning about voiding the warranty, and make you accept it before actually unlocking it. Then making the necessary changes to mark your phone as unlocked.
ls3mach said:
Is this real? If HTC unlocks their phone, it voids their warranty? Can we get an aptitude test for registration to this site?
If you are asking if it will void the warranty for XDA to unlock it, unlikely. Never been an issue in the past. I think rooting a device in the US has been deemed 100% legal too. I am not about to search it to find out.
3rd. HTC does little of their own warranty work. Meaning, most phones are covered by Sprint TEP/Assurion. When Sprint or Assurion sends them back you already have a new phone and they don't care who had it. The only time you ACTUALLY use your HTC warranty is if a manufacturer defect affects your phone within the first year and you don't have TEP. Then you send them your device and they will fix it. You get NO loaner phone in the process, so most people don't go this route.
Click to expand...
Click to collapse
there are theories flaoting around that HTC may try to "watermark" phones that take the unlock OTA so that it voids the manufacturers warranty.. yes to some of us it sounds crazy, but apparently it is very serious to some people.. and rooting is not illegal, but still does void the warranty.. thats why most devs have disclosures on the things they do that is custom or creates root.. you do this at your own risk, voids warranty, yada yada.. no hate to you sir, but this has been a concern for a while now..
i personally dont think that it would void the warranty, but then again who am i..
ftc_osiris said:
This is not about whether rooting will void the warranty. That has always been true if the rooting was somehow non-reversible.
The concern voiced by many is that the unlock will trip a write-once type indicator in the hardware that will permanently watermark the phone as being unlocked. (such as the proverbial blown fuse.)
I will update my original post to address this misunderstanding.
Click to expand...
Click to collapse
Ah, I see. Well, I suppose in that case, my answer to the poll would be that I trust them since it was publicly announced that they would unlock their bootloaders, effectively rendering any backlash from them about it voiding the warranty - a good case for a class action lawsuit, should it come up.
Jye75 said:
Them unlocking the Evo 3D won't void the warranty any more than them just doing a regular update for bugs. It's rooting that will void the warranty. While it is completely legal to root, the manufacturer does not have to honor their warranty if you do.
Click to expand...
Click to collapse
archos did this. your device would be watermarked and void your warranty.
how 'bout a 4rth option in the poll - i'd gladly give up my warranty for root.
as someone mentioned, seems it would be pretty crazy for HTC to give us an update,that would void the warranty, to their own phone they make. I see no logic in that whatsoever
I'm going to void the warranty by rooting anyway, don't care.
madsquabbles said:
archos did this. your device would be watermarked and void your warranty.
how 'bout a 4rth option in the poll - i'd gladly give up my warranty for root.
Click to expand...
Click to collapse
Prior to HTC unlocking their future devices, I can understand that. After they push an OTA (if they do) then I can't see it voiding the warranty. They'd probably put out a bulletin of sorts to their repair centers and affiliates that allows for warranty repair of a phone that was "watermarked" as being unlocked.
davec1234 said:
I'm going to void the warranty by rooting anyway, don't care.
Click to expand...
Click to collapse
me too.. me too
oh and can i change my vote??? i really think HTC is the devil..
jdub01984 said:
I do not think the OTA will actually unlock the phone as 95% of the people don't need it. Only a small portion of the people actually want to unlock the phone. I think the update will push the necessary internal files to the phone allowing people to run a tool that unlocks the phone. This tool will probably give a warning about voiding the warranty, and make you accept it before actually unlocking it. Then making the necessary changes to mark your phone as unlocked.
Click to expand...
Click to collapse
I understand your theory, but again, I don't think that many jurisdictions would allow them to have such a voiding.
This is not the same as voiding the warranty by using OEM overclocking software. (I think that some board/CPU manufacturers provide software with the understanding that if you burn it out by O/Cing, the warranty will not cover it)
This is a unlock of encryption that would really just take us back to an unrooted Evo 4G.
I could be wrong but I don't really think that the CEO's promise even implied S-OFF.
I think that the only thing he promised was that the bootloader would no longer use encrypted signatures.
Thus, we would have an S-ON setup just like on the Evo 4G fresh out of the box.
Of course, with the rooting method by the brilliant devs in TEAMWIN, we could then get S-OFF by loading the ENG bootloader (I think).
madsquabbles said:
archos did this. your device would be watermarked and void your warranty.
how 'bout a 4rth option in the poll - i'd gladly give up my warranty for root.
Click to expand...
Click to collapse
What do you mean Archos did this?
They pushed an OTA update that voided warranties by permanently watermarking phones as having been updated?
ftc_osiris said:
I understand your theory, but again, I don't think that many jurisdictions would allow them to have such a voiding.
This is not the same as voiding the warranty by using OEM overclocking software. (I think that some board/CPU manufacturers provide software with the understanding that if you burn it out by O/Cing, the warranty will not cover it)
This is a unlock of encryption that would really just take us back to an unrooted Evo 4G.
I could be wrong but I don't really think that the CEO's promise even implied S-OFF.
I think that the only thing he promised was that the bootloader would no longer use encrypted signatures.
Thus, we would have an S-ON setup just like on the Evo 4G fresh out of the box.
Click to expand...
Click to collapse
The nexus S ships with a locked bootloader. You have to manually run a command to unlock it, and it tells you during the process that it voids your warranty. I would assume that will be the case for this update, as the vast majority of people do not require the bootloader to be unlocked.
jdub01984 said:
The nexus S ships with a locked bootloader. You have to manually run a command to unlock it, and it tells you during the process that it voids your warranty. I would assume that will be the case for this update, as the vast majority of people do not require the bootloader to be unlocked.
Click to expand...
Click to collapse
Does it permanently watermark the phone or can the unlocking (and voiding) be reversed?
Okay there is some crazy talk going on in here guys.
HTC pushing an update that unlocks your phone and in turn voids your warranty? Come on get real fellas.
The talk about the update voiding your warranty isn't the update itself doing the void BUT the unlock voiding your warranty. They wont send an OTA to sit there for everyone and people would DL the OTA and their phone would be unlocked just like that. The OTA that would be sent out would ALLOW you to unlock your phone on your own, NOT unlock it for you.
The thought is that HTC will do something like Moto is where when the USER goes into the bootloader and chooses to unlock their device it will mark the phone as voiding its warranty. ONLY then will the phones warranty be voided, NOT for just taking the OTA that enables the function.
Now relocking and being able to have your phone serviced under warranty is all speculation as to if thats possible and if its not then itd be up to the devs to create a workaround for it. Not sure how the Moto devs have handeled this part personally though.
In short the Unlocking and the OTA will be 2 seperate tasks. You take the OTA update, then you have the ability to unlock your phone if you want. If you dont want to unlock then you still have warranty. Again accepting the OTA they push out wont automatically unlock all the phones, itll just give you the ability to do it on your own after.
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
I have no idea what checks Motorola goes through when they receive a device under warranty but, for me personally, I just accept that I forfeited my warranty when I unlocked my BL. I know it doesn't seem fair for the consumer to have this mentality but until they decide to offer us the unlocks officially we have to play by their rules.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
Click to expand...
Click to collapse
Let us know when you find out.
I voided my warranty and your mum.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
Click to expand...
Click to collapse
Well, here in canada with Bell, if you have a software problem you're in deep sh*t...
If it's a hardware problem, they fix it or they give you another atrix ^^
Your welcome
In Singapore, sent in an Atrix with a hardware problem, (Atrix will not start up)
They fixed it and returned it back to me with the bootloader still unlocked.
(They returned it to stock, but OEM fuse shows it is unlocked)
Really though, pray or go on your lucky day!
stewartsoda said:
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
Click to expand...
Click to collapse
Flashing to a FroYo SBF can either remove the text or brick your phone.
If you updated to Gingerbread officially (OTA) than it would brick your phone
Well I actually just got off the phone with AT&T and I'm getting a replacement phone because the vibrate motor (don't want to call it a vibrator ) in this one is broken or something. She said they only charge the big fee if there's water damage or severe cracks, etc. I mentioned that I had modified the phone in various Android-ish ways and she said it doesn't matter because they flash it to stock before they do anything with it...But AFAIK there's no way to relock the bootloader for us Atrix owners. Hopefully they can do something we don't know about, or I'm screwed. I imagine they have plenty of ways to get it back to stock. No where on AT&T's terms for warranty exchanges does it say anything about getting the fee for something other than water damage/extreme physical damage/etc.
EDIT: I got online with another ATT rep, because I was freaking out. I told him about the unlocked bootloader and he said "Yes, that will be a problem". When I read that, pants had been pooped. I was glad that I found out so I could perhaps cancel the exchange, but mad that I was basically stuck with this broken phone now...Then he said he talked to a supervisor, and he told him that google recently required manufacturer's to take any phone regardless of any modifications that had been made to it in spirit of open source. So I confirmed numerous times that the unlock won't be a problem. And as long as there's no water damage (circle on back is still white) or extreme physical damage, you should get the replacement without any fee.
At the very least, if anything were to arise, I feel I have reason to argue now that I've confirmed this in so many ways... Hope this helps you all!
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
andy2na said:
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
Click to expand...
Click to collapse
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
stewartsoda said:
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
Click to expand...
Click to collapse
Fastboot oem unlock.
Iphone > galaxy s 2.
@thebeardedchild - So did you actually replace the phone through ATT warranty and they didnt charge you any money.
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
defnow said:
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
And it said "unlocked" at the top left during boot and everything? Just trying to clarify whether you tried to hide it or not or left it as obvious as it normally would...
If you did hide it, what did you do? I've been confused as to whether you SBF flash or what. I'm scared of bricking this phone before I send it back haha.
@hjd17, I haven't sent it in yet, the replacement hasn't arrived. The poster I quoted has had success though, so that should answer your question!
Hi all,
But why don't you all put stock rom with rsd? If you do this the label "unlocked" Goes
away. Just download the stock rom from xda in the thread under the Android development and push it with rsd, no worries i've done it lot of times....
stewartsoda said:
...
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
Click to expand...
Click to collapse
IF Moto was going to hold you to this, then I would expect them to win unless you could show the product was broken day one.
In reality, it is not worth it for companies to play this game. Easier just to fix and get on with life.
They could make it easy for all (and collect some cash) by adding a "un hard-bricking" fee.
Unlocked boot-loader and running a non-OEM ROM.
My device's LCD appeared to have burn-in, went to AT&T and he gave me grief because he noticed the launcher was not stock and the background was different (Really?) So I kindly returned the launcher to Blur and changed the background to something else.
They replaced my device on-site.
I have unlocked bootloader, and am trying to return it to stock. RSD lite won't show my device...
here is more info on my drama: http://forum.xda-developers.com/showthread.php?p=17571581#post17571581
any idea how to proceed with flashing the OEM .sbf when RSD lite will not recognize the device? thanks...
I thought I bricked my day-old EVO 4G LTE, so I went to the store to switch it out. To my dismay, they found out I was rooted, unlocked, and flagged my account. They told me I would not be able to return it, or swap it. They gave me a number for HTC, which I called in-store. A really nice guy walked me through some stuff and told me unfortunately unlocking voids HTC's warranty but I was free to try to send it in and they would fix it, at-cost.
I was under the impression rooting and unlocking were legal...no?
The reason that rooting and unlocking voids warranty is because doing so gives you access to abilities that were not intended for the average user. You get access to pretty much everything, hardware and all. They place boundaries essentially to limit intentional or unintentional damage, to protect it and you.
There are also security problems that you risk doing so (coming from the book ). If something were to go wrong while not rooted and not locked (all stock) they could easily differentiate from what is your fault and is a manufacturers fault. In all they say its to protect the average user. Always try to return to stock before returning it, as a rule of thumb.
mfungah said:
Always try to return to stock before returning it, as a rule of thumb.
Click to expand...
Click to collapse
This. Do some reading, it's definitely very possible to return your phone to factory conditions so they never knew you unlocked the boot loader in the first place.
fredryk said:
This. Do some reading, it's definitely very possible to return your phone to factory conditions so they never knew you unlocked the boot loader in the first place.
Click to expand...
Click to collapse
I agree with that..... I also bought a HTC Pico that was "UNLOCKED" from ... Best Buy and HTC said that they would honor the warranty fully.
So if a whole-seller unlocked the PDA / phone it seems to be alright with HTC, but if a developer does a root / unlock to IMPROVE a flawed or almost worthless app or Bloatware situation that that is a NO NO to the manufactures?
That seems to be just a way to VOID / not pay for or exchange a some what POJ they couldn't upgrade or design correctly themselves.
That voiding a warranty for fixing a problem is just an "Enron" around the real problem.
pfaction said:
I was under the impression rooting and unlocking were legal...no?
Click to expand...
Click to collapse
"legal" and "warranty" are different things...for example, iOS jailbreak is legal in USA (http://en.wikipedia.org/wiki/IOS_jailbreaking#Legal_status) but it voids warranty (http://www.cultofmac.com/52463/apples-official-response-to-dmca-jailbreak-exemption-it-voids-your-warranty/52463/)
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
vitallish said:
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
Click to expand...
Click to collapse
Most people who send their phones in to HTC for warranty replacement of hardware don't have any issues. They usually fix the hardware and send it back with no questions asked. If it is software related you may run into issues. Now there is a chance they will not replace your hardware and void your warranty for unlocked bootloader but from what I have read from users that have done this with previous devices they normally replace and ship.
vitallish said:
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
Click to expand...
Click to collapse
ROOTING DOES NOT VOID WARRANTY
If you BRICK your device due to something you installed, HTC will probably not cover it, if your screen goes bad, or wifi quits working, or anything else NOT caused by dropping it or getting it wet, AT&T or HTC will cover you.
AT&T's warranty department is the reason I buy phones from them rather than a manufacturer directly.
Something goes wrong, I call At&T, they ship me a new device and a mailing label to send them back my broken one. Takes a couple of days. HTC fixes your device and it can take a couple of weeks.
again ROOTING a phone is NOT a valid reason to deny a warranty claim.
gunnyman said:
ROOTING DOES NOT VOID WARRANTY
....clipped text...
again ROOTING a phone is NOT a valid reason to deny a warranty claim.
Click to expand...
Click to collapse
Rooting was never mentioned here. Unlocking your bootloader is different, and yes, it could allow them to deny you the warranty claim.
In the end, just because they can doesn't imply that they will deny you.
Almost all instances I've heard of including warranty replacement ended happily for the user. I would argue that even though HTC's replacement process takes a longer time, they're more likely to replace the phone without question.
AT&T = Faster replacements
HTC = Higher success rate if you have really hacked up the device
gflare said:
Rooting was never mentioned here. Unlocking your bootloader is different, and yes, it could allow them to deny you the warranty claim.
In the end, just because they can doesn't imply that they will deny you.
Almost all instances I've heard of including warranty replacement ended happily for the user. I would argue that even though HTC's replacement process takes a longer time, they're more likely to replace the phone without question.
AT&T = Faster replacements
HTC = Higher success rate if you have really hacked up the device
Click to expand...
Click to collapse
The OP mentioned rooting in his first sentence.
I wanted it out there that rooting in itself doesn't void a warranty.
Because we can root by unlocking our bootloaders doesn't mean that an exploit won't be found that roots without doing so.
We've said the same thing now we're just arguing semantics.
gunnyman said:
The OP mentioned rooting in his first sentence.
I wanted it out there that rooting in itself doesn't void a warranty.
Because we can root by unlocking our bootloaders doesn't mean that an exploit won't be found that roots without doing so.
We've said the same thing now we're just arguing semantics.
Click to expand...
Click to collapse
Doh, so true. Completely missed that in the first sentence too, thanks for pointing it out. :highfive:
Thanks a lot for clearing all that up. I apologize for the initial confusion with my first sentence, as you guys pointed out, it's the bootloader unlock that actually voids the warranty. My fears have been quelled and I'm very excited to take full control of this notification light.
I searched and couldn't find a clear answer to my question:
I bought an AT&T HTC One off CL and want to flash the international ROM, however, I am afraid of voiding my warranty...
1) is there any way to restore htc one back to its "locked" state after unlocking, from what I understand it is only possible to change it to "relocked"
2) Does the "relocked" status imply voided warranty? has anyone dealt with AT&T in the past?
I have seen my share of smartphones failing, including my international S3 failing into its 14th month so would really like to keep the warranty intact
Unlocking the bootloader does not necessarily void your warranty in the U.S. But it will probably make your claim a little more difficult. HTC has, in the past, honored warranty when the fault was clearly not the users fault. For example, if your power button gets stuck in the down position and can't be raised. At this time, there is no way to get the phone to show LOCKED again instead of RELOCKED. Now if HTC gets your phone and determines the issue was caused by the user, they will still replace it but charge you for the parts. You will probably have more luck working with AT&T reps in your warranty claim because they aren't trained on how to tell if your phone is unlocked/rooted as long as you aren't obvious about it.
Sent from my Galaxy S4
ledocbio said:
I searched and couldn't find a clear answer to my question:
I bought an AT&T HTC One off CL and want to flash the international ROM, however, I am afraid of voiding my warranty...
1) is there any way to restore htc one back to its "locked" state after unlocking, from what I understand it is only possible to change it to "relocked"
2) Does the "relocked" status imply voided warranty? has anyone dealt with AT&T in the past?
I have seen my share of smartphones failing, including my international S3 failing into its 14th month so would really like to keep the warranty intact
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AHEM: /Taps mic....
Simply unlocking your bootloader isn't an automatic voiding of a warranty.
I am doing a warranty return myself and the terms I agreed to were the phone must not be physically damaged, or water damaged.
Also HTC THEMSELVES will repair a phone UNDER WARRANTY with a HARDWARE DEFECT despite having an unlocked bootloader.
I have never in my several years of dealing with AT&T had a warranty refused because I rooted my phone.
/drops mic
Until we get S-off (which is coming soon) the bootloader cannot be made to say "LOCKED" once it has been unlocked.
Sorry for the double post, but thought of one more thing. I had to get my phone warranty swapped for dead pixels. The AT&T reps I dealt with in person tried to convince me that my device wasn't covered because, like you, I bought the phone from an individual. They said warranty are not tranferrable and only belong to the person who bought the phone. This is not true. Warranty is on the device and provided by HTC, not AT&T. They are simply acting as an intermediary to facilitate the exchange. I had a whole lot less trouble dealing with the phone support folks in getting it swapped.
Sent from my Galaxy S4
unremarked said:
Sorry for the double post, but thought of one more thing. I had to get my phone warranty swapped for dead pixels. The AT&T reps I dealt with in person tried to convince me that my device wasn't covered because, like you, I bought the phone from an individual. They said warranty are not tranferrable and only belong to the person who bought the phone. This is not true. Warranty is on the device and provided by HTC, not AT&T. They are simply acting as an intermediary to facilitate the exchange. I had a whole lot less trouble dealing with the phone support folks in getting it swapped.
Sent from my Galaxy S4
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Thanks for that piece of information, MOST HELPFUL!
Any idea if there will be a different unlock tool for s-off our if I can unlock and just wait for s-off?
Sent from my HTC One using Tapatalk 2
If past exploits are any indication you're going to need root to gain s-off so go ahead and unlock.