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1st customer @ RS and my first phone has a dead pixel in the upper-right hand corner(very noticeable on dark screens). I get an exchange. Take this one home and there's a dead pixel in the circle around the menu button. On top of that, they never switched the serials, so I couldn't activate. Not even Sprint could help me, they said to return the phone to RS. I'm now on my 3rd(no dead pixels).
To be honest guys, the phone is cool but I'm glad there wasn't as much hype surrounding this one cause I don't have that same feeling I had when I got the EvO4G. Maybe it's bc I've been running Sense 3.0 for months now
The 3D is pretty cool, I took some shots with it and once you know where to look, pix look great in 3D. One thing that is annoying me is the screen color. That yellowish tint is disgusting! I guess I'm used to the 'cool' temp in the nova panel I have on the OG EvO. I guess I'll see how I feel within the 30 days *shrug*
vWvSTATICvWv said:
1st customer @ RS and my first phone has a dead pixel in the upper-right hand corner(very noticeable on dark screens). I get an exchange. Take this one home and there's a dead pixel in the circle around the menu button. On top of that, they never switched the serials, so I couldn't activate. Not even Sprint could help me, they said to return the phone to RS. I'm now on my 3rd(no dead pixels).
To be honest guys, the phone is cool but I'm glad there wasn't as much hype surrounding this one cause I don't have that same feeling I had when I got the EvO4G. Maybe it's bc I've been running Sense 3.0 for months now
The 3D is pretty cool, I took some shots with it and once you know where to look, pix look great in 3D. One thing that is annoying me is the screen color. That yellowish tint is disgusting! I guess I'm used to the 'cool' temp in the nova panel I have on the OG EvO. I guess I'll see how I feel within the 30 days *shrug*
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I've got horrible light leakage and a dead pixel on my menu key. So sad
Biofall said:
I've got horrible light leakage and a dead pixel on my menu key. So sad
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You sure you didn't get my last return? lol j/k
That really sucks man, I would return it. I did til I got one I was satisfied with. I do have minor light leakage @ the bottom but I think everyone has that. Maybe they'll fix it with HW0003's. It shouldn't be but it's the breaks of being an early adopter, unfortunately
RS employees are incompetent.
Sent from my PC36100 using XDA App
I'm going to return it, it's just that I'm going to have to go through wirefly. Oh joy.
Re: Rs employees .
Because a phone had a dead pixel?
Sent from my ADR6400L using XDA App
midnight assassin said:
Because a phone had a dead pixel?
Sent from my ADR6400L using XDA App
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Damn straight. If I received a brand new phone with a dead pixel, I'd take it back too.
Sorry had to edit my post. I agree with you. Question the other poster.
Sent from my ADR6400L using XDA App
it should be your last.. ever.
vWvSTATICvWv said:
You sure you didn't get my last return? lol j/k
That really sucks man, I would return it. I did til I got one I was satisfied with. I do have minor light leakage @ the bottom but I think everyone has that. Maybe they'll fix it with HW0003's. It shouldn't be but it's the breaks of being an early adopter, unfortunately
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people are already reporting hw003's are out there
I've got 2 of 4 to exchange too. One has a bad power button and the other had dead pixels on the top right hand corner... Both are Hardware version 002.
I'm was contemplating doing the same thing but I just got done weighing this 4oz snickers bar and its coming in at 3.97 so I might as well shoot two birds with one stone.
Hehehe seriously though to know you have one bad pixel will just kill you everytime you use the phone. I'd take it back too. Thats like buying a brand new car that had a scuff on it!
I saw this thread and downloaded Dead Pixel Test just to see if I had one. I do, I found it near the bottom right of the screen. I'll probably wait till the 30days is almost up and return it for a new one. I'm not too concerned about one dead pixel that I probably wouldn't have noticed anyway. Hopefully though they'll have the next HW revision out be then, they did with the OG EVO, and I can get one of the newer versions. I'll give it a bit and see if these early HW versions have the issues the OG EVO had.
No dead pixels here.
Thanks I like that program. Made finding a dead pixel quite easy. Everyone should run this before they leave the store!
darkflame said:
Thanks I like that program. Made finding a dead pixel quite easy. Everyone should run this before they leave the store!
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I agree, I'll be sure to run it before walking out of the store again.
novanosis85 said:
No dead pixels here.
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Same here. HW002.
Same here hardware 002 no dead pixel
Sent from my PG86100 using Tapatalk
Ran it, all good, no dead pixels. The phone did look at me in a rather droll manner though... I think I'm going to take it back now.
tailsthecat3 said:
people are already reporting hw003's are out there
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I got one of the hw003's. No dead pixels and no light leakage anywhere. Not even a little bit.
Okay so I wanted to make a thread to see how many other people have stuck or dead pixels on their Rezounds. Please list how many phones you have had to exchange, and if the issue has been resolved or not. I just want to see if this is a widespread isssue, and we can notify HTC.
Phone #1 - Dead pixel replaced at store
Phone # 2- Given in store with dead pixel (rep denied seeing the dead pixel)
Phone # 3 - After getting another in store and hours after leaving the store a pixel popped up in the corner of the lower right screen :/.
Phone # 4 - All is well.
Mine has a dead pixel. It's red and in the upper right corner. You can't really see it during the day, but it sticks out at night. I already went in to the store and a girl working there confirmed that she could see it also(although she struggled). I decided to hold off for now though as I got it from Best Buy Mobile & have 30 days.
The 1st unit I tried did have a dead pixel right in the middle of the display, but the 2nd unit does not (I checked).
Seems like this is a widespread issue. I do have until the 22nd (tomorrow) for my 14 days. Idk if I want to go back into a store and pray for a good rep that isn't blind and can spot the dead pixel that is sticking out like a sore thumb.
Has anyone used one of the pixel fixer apps on the market with success?
zetsumeikuro said:
Seems like this is a widespread issue. I do have until the 22nd (tomorrow) for my 14 days. Idk if I want to go back into a store and pray for a good rep that isn't blind and can spot the dead pixel that is sticking out like a sore thumb.
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Didn't Verizon say you have until Jan to return/exchange the phone if you purchased it on Nov 15th and on. Minus 35 restocking fee.
SamsungVibrant said:
Didn't Verizon say you have until Jan to return/exchange the phone if you purchased it on Nov 15th and on. Minus 35 restocking fee.
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I came form the RAZR which I pre-ordered and it shipped out on 11/9. So that was before they offered that promotion . So 14 days is counted out form the 9th, so the 22nd is my last day 8(.
zetsumeikuro said:
Has anyone used one of the pixel fixer apps on the market with success?
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I tried something called Pixel Fixer 2.0.0 and Dead Pixel Detect & Fix but neither helped at all.
The pixel seems to be vanishing for me slightly and slowly. I have been switching inbetween these two. Dead Pixel Detect and Fix and Pixel Curer. Dead Pixel Detect is full screen and Pixel Curer is section by section. Give em a shot see if they help your stuck red pixel.
Updated in OP. THREE Rezounds in a row with stuck pixels fail. I didn't have any defects with my RAZR just the fact that it had horrible battery life.
damn dude, that sucks..that's some bad luck. i've got mine from day 1 and i've checked with programs and i have all my pixels fine. HTC must be made aware of these defects!
jayochs said:
damn dude, that sucks..that's some bad luck. i've got mine from day 1 and i've checked with programs and i have all my pixels fine. HTC must be made aware of these defects!
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Yeah it's very annoying the fact that I would get THREE defective phones in a row. I'm going to try a few pixel repair programs but I doubt it'll work. I don't know if I want to deal with the whole warranty exchange process again. But it is extremely disappointing a screen of that caliber will have stuck/dead pixels. I could wait to see if it gets unstuck, but the longer I wait the higher chances the device I get will be a refurb from warranty.
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
Urban Strata said:
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
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This is the third unit I'm, brand new out of the box from the vzw store. It's always a "stuck" pixel, so far I've had one white, one green , and now this one is blue D:.
zetsumeikuro said:
This is the third unit I'm, brand new out of the box from the vzw store. It's always a "stuck" pixel, so far I've had one white, one green , and now this one is blue D:.
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Sounds like the same batch. Can you try a different store?
Let's Track It
In hopes of figuring out if these problems are just a bad batch of phones, I have started a thread asking if people with problems can list the problems and the manufacture date or batch number from the problematic phone.
http://forum.xda-developers.com/showthread.php?t=1359862
Maybe we can figure this out.
Thanks!
it might not be acceptable to you, but generally speaking on LCD displays, dead pixels are a reality and there is usually a threshold count on what fails and what is accept as "normal/pass" - its usually in the range of 3-5 pixels
Urban Strata said:
That's surprising to hear. I've looked at dozens of Rezound units and have never seen a dead pixel. If you see this, please immediately contact your Verizon customer support to inquire about a replacement.
Sent from my HTC Flyer P510e using xda premium
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We all know it's an HTC conspiracy... Don't put this on Verizon.
I saw the leaked photo showing HTC's "Dead Pixel" map for the US.
;P
NilsP said:
Sounds like the same batch. Can you try a different
store?
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Been to three different stores
ssoares01 said:
it might not be acceptable to you, but generally speaking on LCD displays, dead pixels are a reality and there is usually a threshold count on what fails and what is accept as "normal/pass" - its usually in the range of 3-5 pixels
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Click to collapse
1 pixel on a 4.3 inch screen sticks out like a sore thumb compared to 3-5 on a 20 + inch monitor. Also it's not acceptable for Verizon either since they're giving replacement units. I doubt anyone here with this phone will accept a single stuck/dead pixel on their phone.
Happy to say that #4 was the charm! No stuck pixels/dead pixels .
So it appears that I have a dead pixel. I can't really tell. It's definitely not on the surface, so it's either dust underneath the screen or its a dead pixel. But it's a very very tiny black spot, right on the white part of the clock on the homescreen. Should I take this baby back? I can probably live with it for 2 years...i guess...it's just knowing it's there that bugs me. There's no danger of more dead pixels is there? Is one dead pixel indication that more may happen?
eepyikes said:
So it appears that I have a dead pixel. I can't really tell. It's definitely not on the surface, so it's either dust underneath the screen or its a dead pixel. But it's a very very tiny black spot, right on the white part of the clock on the homescreen. Should I take this baby back? I can probably live with it for 2 years...i guess...it's just knowing it's there that bugs me. There's no danger of more dead pixels is there? Is one dead pixel indication that more may happen?
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Click to collapse
eXplicit815 says there is an app called dead pixel test on market that can tell you for sure whether there is a dead pixel or not. The post is here: http://forum.xda-developers.com/showthread.php?t=1683245&highlight=pixel&page=2
pharaoh0 said:
eXplicit815 says there is an app called dead pixel test on market that can tell you for sure whether there is a dead pixel or not. The post is here: http://forum.xda-developers.com/showthread.php?t=1683245&highlight=pixel&page=2
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Click to collapse
Run the app for 1 hour and that might fix it. It has worked for others.
Dumb question: is there any danger in running the fixer for that long?
Thanks, BTW
eepyikes said:
Dumb question: is there any danger in running the fixer for that long?
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If you look right at it you could suffer a seizure.
If the pixel is the only screen issue I'd say keep it. Swapped mine only to get one with a dead pixel somewhere else and now I also have the dreaded yellow cloud towards the bottom of the screen. So count yourself lucky if that's the worst of your problems. Take care.
Sent from my EVO using Tapatalk 2
Koga said:
If the pixel is the only screen issue I'd say keep it. Swapped mine only to get one with a dead pixel somewhere else and now I also have the dreaded yellow cloud towards the bottom of the screen. So count yourself lucky if that's the worst of your problems. Take care.
Sent from my EVO using Tapatalk 2
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I was thinking the same thing. The way the OP explained it, it sounds like it's not even noticeable. BTW I was told that yellow cloud will improve as time goes on.
Sent from my EVO using XDA
Yellow cloud?
I've heard of these dead pixels and light leakage issues. I don't see any dead pixels, but I work nights too so my phone is always at lowest brightness setting.
Think if I knew I had one it would drive me crazy staring at it, lol. Anyone have a pic of what one looks like, maybe zoomed in?
Sent from my EVO using XDA
eepyikes said:
Dumb question: is there any danger in running the fixer for that long?
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Click to collapse
Judging from the review on the market, NO. But, I haven't used it personally. however, I would think if something bad happened, you would see a ton of bad reviews talking about this.
HI, I just wanted to add something to the list of problems that the new evo is having, yesterday i went to the sprint store to buy an evo lte, but i couldnt take any home, since all of them were plagued by dead pixels, the sprint rep open six boxes and all of them had a least one dead pixel, I went home very frustrated i cant understant how HTC uses cheap screens on its premiun devices, I am one of the guys that cant stand to know to have a dead pixel on my screen, since once you know its there is a pain not to look at it. So i will keep going to every sprint store until i find one with no dead/stuck pixels. It may take months but ill be worth it. I personally suggest and encourage that you guys download the app called dead pixel test, and try to find any dead/stuck pixels on your screens if you do find some, take your device to sprint and return it, and get a new one without any deffect, lets make htc to stop giving us cheap quality parts in our premiun devices, we are paying a lot of money so we deserve to have a device with not deffects. I can understand a dead pixel on a tv screen because is big, but on a small screen is unacceptable!!!. Please tell me what you guys think about it, and please bear with my english since is not my first language. Thank you
Peruano_Loco said:
HI, I just wanted to add something to this thread, yesterday i went to the sprint store to buy an evo lte, but i couldnt take any home, since all of them were plagued by dead pixels, the sprint rep open six boxes and all them had a least one dead pixel, I went home very frustrated i cant understant how HTC uses cheap screens on its premiun devices, I am one of the guys that cant stand to know to have a dead pixel on my screen, since once you know its there is a pain.
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Dead pixels and LCD screens go hand in hand. Its the nature of the beast. Just wait and see when the GS3 gets release.
I noticed last night that I had like 2 or 3 dead pixels
i can probably understand a dead/stuck pixel on a big screen but on a small screen is just unacceptable.
JFYI, I ran the dead pixel test on my old 3D and had some obvious ones on that phone, but I just ran it on this one and what I thought was a dead pixel was just a speck of dust. Kept thinking I was seeing them and kept being able to just wipe them off. Sounds dumb but try it.
well my experience with this phone has been a nightmare i have been to 5 sprint stores around my area including best buy, and i have checked 24 htc evos lte and all of them had a least one dead pixel on then, im really frustrated with htc for this, i really like the phone but im starting to think that all of you phones have a dead/stuck pixel as well but you havent check it throughly. i really want a evo lte but i not longer wish to fight with the sprint reps for going over and over and keep returning phones for this. i am not crazy maybe im just having bad luck, but its embarrasing going back to the store and all the reps looking at me like (i dont want to sell you anything), oh i really hate my luck. but i hate htc the most for using cheap screens on this phone.
Wow, I have a slight bit of the yellow cloud toward the bottom of my screen, and I thought about going to try and swap it... but from what I'm hearing about the amount of devices out there with dead pixels, I think I'm going to keep the one I have since there are no dead pixels on it. I've checked.
You may want to report these issues to Sprint either by calling them or by posting on their forums.
I guess I'm one of the lucky ones. My phone doesn't seem to have any issues at all. Curious to run that app, but don't want to be disappointed and find something wrong with my phone,,,
Sent from my EVO using xda app-developers app
Ive been lucky since the hero. Had a dead pixel on that. But evo 4g, evo 3d and now evo lte with no problems
Sent from my HTC EVO 4G LTE
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
I have one stock pixel on top and I down want to go change the phone and get soethin worse
Sent from my HTC One using xda premium
You're right.. thats what I am afraid of too.. i mentioned in another thread that i may wait until it officially releases on May 1st and try.
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
mettleh3d said:
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
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I remember seeing many iPhone 3gs models with dead pixels from one end to the other end
Never on android devices ...yet !
Sent from my HTC One using xda app-developers app
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
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The Gap Issue
If your within your 14 days exchange it , if you got It outright full price you have 30 days .
Personally if it's very minuscule and not worth crabbin over ,just let it be .
HTC would not have let this go if they thought it would pose a negative Sales risk.... or hurt the lcd with dirt and debris.
And by the way ''The gap ''It's on almost every device just fyi.. probably a million .
Sent from my HTC One using xda app-developers app
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
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Click to collapse
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Jayr1987 said:
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
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Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
I have 2 stuck pixels on the bottom that you can hardly see, especially when you're outside. I don't notice it, but only when the screen is pitch black and focusing it dead on.
Something I can live with especially I have 0 gaps and the speaker grills are flushed with the screen.
If it's something minor, just stick with it. In my experience, you'll just end up getting another unit that may be worse.
I can agree that I have not seen any dead pixels in a long time–The last time I remember seeing one was when a child poked my laptop screen. Other than that, have you dropped or damaged the phone in any way?
LostMyMarbles said:
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
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ikr.. well i haven't ordered anything yet, i just keep calling all t-mo store near by me and keep asking when do they get the unit. some store said their order was back order or something and someone said they just have an order in line and they don't know when it will arrive in store.lol.. i don't wanna order anything online now since the handset i received wasn't sealed. it looks like a return from someone.. lol. i just want my $500 bucks handset to be perfect just like the way i earn that bucks..LOL! well i hope you will get a good one tho.. good luck to both of us..hehe
so, i used to run a verizon franchise store for 2 years. we prided ourselves on excellent customer service, and just treating people great overall. i know what a headache corporate stores are, and how incompetent corporate employees tend to be, so when i worked there, i made myself fully aware of all aspects of each phone, and i helped people immensely.
i've had so many bad experiences at corporate stores, but today trumped them all.
so i ordered online, and all i had to literally do was go there on my lunch hour at work, let them activate it, then i would leave. that's it. it was paid for, and i was gonna do the ESN swap myself (bc i have unlimited data, and put it on another line.)
there's like 3 people in there. in front of me was this dumbass girl who took 15 minutes to decide if she wanted a white or black iphone. then, she spent 10 more minutes trying to get her parents on the phone to approve the upgrade. so by now, it's like 12:30. i have an hour lunch until 1, and i'm hoping it'll be dunzo in a few minutes.
i get called up, i tell him im just picking up, he gets it, activates it. i say, "don't do anything like put on screen protectors for me, just power it up please so it activates and then i can go, because i've got to be back to work at 1." he's like, sure no problem.
we activate it, great! i do one last screen test......bam. dust and dead pixels under the screen. i was like, you HAVE to be kidding me. so i say, man i'm incredibly sorry to have to do this, but look, there's problems with this screen. can we do an exchange?
he's like oh let me see...and he looks and can't see the issues at all. so he brings it to his manager. his manager spends time staring at it and is like, "there's absolutley NOHTING wrong with that phone. don't do an exchange." and i overhear this..i'm like um k..guy comes back, says "yeah sorry, we can't see it." i go, "man look, it's right there. see that speck of black? dead pixel. see those other specs? dust under the screen." he's like, oh..let me show him again.....
so he shows the manager, and this seriously goes on for 20 minutes. he kept saying "There's nothing wrong with that screen; there's no dead pixels. i have PERFECT vision, and there's nothing wrong wtih it."
so i walk over, and i go "look, pal, i have 20/20 vision. i've had phones with dead pixels before, and hell, my DNA right now has a dead pixel. i'm NOT living with antoher $600 device with dead pixels again, when i should be gettinga perfect device." and he's getting all mad at ME because i want a flawless screen. REALLY GUY?!
he keeps saying there's nothing wrong, and he has perfect vision. i'm going, "WHY would i make this up!?!? i JUST got the phone minutes ago, and saw a defect. WHY would i lie about a defect right in front of you? WHAT do i have to gain!? NOTHING!"
so he's all pissy and goes "ok whatever, this is a busy store, i have a busy store to run, i can't be sitting here looking at phones all damn day, just swap it out, i don't care." i say, okay thanks! lol...and then i ask the guy i was dealing with, so i can return this at any verizon store, not just this one, in case something is wrong with the next one right? he's like yea, but i mean, you only get 1 return and that's it. i'm like, seriously? what if it's defective? and the manager overhears and butts in with his 2 cents: "oh well, you know, we can't have you sitting here going through ALL of our stock and opening ever phone just to see if you found one you LIKE." i laughed and walked away.
seriously? what an ass. and THAT man was a manager of a corporate verizon store.
it then took like 20 more minutes JUST for them to swap it out. seriously. another 20 minutes to swap phones. at this point, i'm late back to work, and now i had to use MY OWN personal time from work because i was over a half hour late because these arrogant people wouldn't simply admit the customer was always right, which was our standard motto at my franchise store.
yet another reason to deal with the local businesses rather than going to corporate verizon; these people don't know a thing, and they don't care about a thing you want. you goto a small business franchise, and they actually care, because it's THEIR business.
so yeah, if you're ever in NJ, don't go to the Howell store on Route 9!
sorry for the book, but i had to vent
jayochs said:
so, i used to run a verizon franchise store for 2 years. we prided ourselves on excellent customer service, and just treating people great overall. i know what a headache corporate stores are, and how incompetent corporate employees tend to be, so when i worked there, i made myself fully aware of all aspects of each phone, and i helped people immensely.
i've had so many bad experiences at corporate stores, but today trumped them all.
so i ordered online, and all i had to literally do was go there on my lunch hour at work, let them activate it, then i would leave. that's it. it was paid for, and i was gonna do the ESN swap myself (bc i have unlimited data, and put it on another line.)
there's like 3 people in there. in front of me was this dumbass girl who took 15 minutes to decide if she wanted a white or black iphone. then, she spent 10 more minutes trying to get her parents on the phone to approve the upgrade. so by now, it's like 12:30. i have an hour lunch until 1, and i'm hoping it'll be dunzo in a few minutes.
i get called up, i tell him im just picking up, he gets it, activates it. i say, "don't do anything like put on screen protectors for me, just power it up please so it activates and then i can go, because i've got to be back to work at 1." he's like, sure no problem.
we activate it, great! i do one last screen test......bam. dust and dead pixels under the screen. i was like, you HAVE to be kidding me. so i say, man i'm incredibly sorry to have to do this, but look, there's problems with this screen. can we do an exchange?
he's like oh let me see...and he looks and can't see the issues at all. so he brings it to his manager. his manager spends time staring at it and is like, "there's absolutley NOHTING wrong with that phone. don't do an exchange." and i overhear this..i'm like um k..guy comes back, says "yeah sorry, we can't see it." i go, "man look, it's right there. see that speck of black? dead pixel. see those other specs? dust under the screen." he's like, oh..let me show him again.....
so he shows the manager, and this seriously goes on for 20 minutes. he kept saying "There's nothing wrong with that screen; there's no dead pixels. i have PERFECT vision, and there's nothing wrong wtih it."
so i walk over, and i go "look, pal, i have 20/20 vision. i've had phones with dead pixels before, and hell, my DNA right now has a dead pixel. i'm NOT living with antoher $600 device with dead pixels again, when i should be gettinga perfect device." and he's getting all mad at ME because i want a flawless screen. REALLY GUY?!
he keeps saying there's nothing wrong, and he has perfect vision. i'm going, "WHY would i make this up!?!? i JUST got the phone minutes ago, and saw a defect. WHY would i lie about a defect right in front of you? WHAT do i have to gain!? NOTHING!"
so he's all pissy and goes "ok whatever, this is a busy store, i have a busy store to run, i can't be sitting here looking at phones all damn day, just swap it out, i don't care." i say, okay thanks! lol...and then i ask the guy i was dealing with, so i can return this at any verizon store, not just this one, in case something is wrong with the next one right? he's like yea, but i mean, you only get 1 return and that's it. i'm like, seriously? what if it's defective? and the manager overhears and butts in with his 2 cents: "oh well, you know, we can't have you sitting here going through ALL of our stock and opening ever phone just to see if you found one you LIKE." i laughed and walked away.
seriously? what an ass. and THAT man was a manager of a corporate verizon store.
it then took like 20 more minutes JUST for them to swap it out. seriously. another 20 minutes to swap phones. at this point, i'm late back to work, and now i had to use MY OWN personal time from work because i was over a half hour late because these arrogant people wouldn't simply admit the customer was always right, which was our standard motto at my franchise store.
yet another reason to deal with the local businesses rather than going to corporate verizon; these people don't know a thing, and they don't care about a thing you want. you goto a small business franchise, and they actually care, because it's THEIR business.
so yeah, if you're ever in NJ, don't go to the Howell store on Route 9!
sorry for the book, but i had to vent
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Sorry you had to go through that bro. Is your new one defect free? How did you notice the dust under the screen on the first one?
Sent from my LG-D800 using xda premium
WizeGuyDezignz said:
Sorry you had to go through that bro. Is your new one defect free? How did you notice the dust under the screen on the first one?
Sent from my LG-D800 using xda premium
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i saw black marks..and then the dead pixel was a perfect black square.
my new one seems to be fine. you noticing that home screen lag at all? i bet the verizon version is bloated down to all hell. can't wait for root.
Hey, you said lovely experience in the title. I was expecting a positive story! I've been deceived!
jayochs said:
i saw black marks..and then the dead pixel was a perfect black square.
my new one seems to be fine. you noticing that home screen lag at all? i bet the verizon version is bloated down to all hell. can't wait for root.
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That sux. Nope, no home screen lag at all for me on AT&T.
The only lag I'm getting is from SwiftKey as I posted in the other thread. It's mostly when I'm in Hangouts with the keyboard up and I press the home button. Hangouts will close but SwiftKey stays on the screen for a few seconds.
Sent from my LG-D800 using xda premium
I am glad u got ur lg g2 but I feel ur pain. I don't even try to deal with stores. They have no clue no matter what store from what provider u go. And I think no offense the Verizon lg G2 version isn't as good looking as the international or att version. But that is just my opinion. Enjoy ur g2. I THINK LG DEVICES are very good as of late and sadly underrated. I personally use lg since probably the last 2 years exclusive. It started with the lg 4x HD to the optimus g to the g pro. All very great devices. I am still not sure if I wanna get the G2 since non removable battery and storage always make me kinda turn away from devices. Nothing is more annoying to send or exchange a devices just because the battery went bad. But like I know myself I probably gonna get the G2 sooner then later lol
Sent from my LG-E980 using xda app-developers app
yeah i wont lie the appearance isn't as nice.. but i really like the phone. honestly I ordered online and all I had to do was pickup in store... so it shouldn't have been the headache that it was lol
Sent from my LG G2 using Tapatalk 4
Wow. I would def call customer service on those guys. I have been through the same thing with an Incredible that had a green screen. Sorry mate!
Sent from my VS980 4G using Tapatalk 2
I had a horrible experience getting mine. I went to exchange my Motorola x for the g2 in a corporate store. They told me I had already done an exchange which I had on one of my lines. But the exchange I was doing wasn't on that line. So they told me I couldn't do it, and so I call customer care and they tell me that the system is saying I exchanged the phone when I switched two devices already on my account. So she says she's correcting the issue and the woman is on break and to come back in a half hour. So I wait a half hour and come back to the store about 45 minutes after and surprise! No fix. So I leave again empty handed and go to the store I originally wanted to go to. The customer service rep I called on the way told me to bring both phones on both lines to the store so I did. Turns out I get there and it took them literally 5 minutes to do the transaction and I didn't need my other line's phone. Absolutely ridiculous.
Sent from my VS980 4G using Tapatalk 4
---------- Post added at 04:41 PM ---------- Previous post was at 04:40 PM ----------
Everybody at Verizon is full of crap
Sent from my VS980 4G using Tapatalk 4
No TL;DR version?
pmoradi2002 said:
No TL;DR version?
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TL;DR:He gets his G2, notices dead pixel while in store, tries to get replacement. Representative asks manager about exchange but manager denies black pixel and says phone is fine. After much debate and dispute, user gets a new LG G2.
pdpfortune said:
TL;DR:He gets his G2, notices dead pixel while in store, tries to get replacement. Representative asks manager about exchange but manager denies black pixel and says phone is fine. After much debate and dispute, user gets a new LG G2.
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bam! thanks lol
yeah pretty much the manager was an asshat who didn't know what he was talking about, and was clearly blind despite saying "I HAVE PERFECT VISION" like 5 times. what a total douchebag. lol
typical verizon, i'll never be a verizon customer ever again. i dont care what their lte coverage is. just a terrible company.
So the dust issue makes me wonder - is the screen not infused like Samsung's?
Damn, that sucks! I picked up my G2 yesterday at a corporate AT&T store and was in and out within 10 minutes. Got a perfect, unwrapped G2 precious. They didn't even break the sim card from its plastic. Maybe it helped that I entered the store and said, "I want a G2 at full retail price, nothing else." Easily the most flawless buying experience for a most flawless phone
bryanhayn said:
Damn, that sucks! I picked up my G2 yesterday at a corporate AT&T store and was in and out within 10 minutes. Got a perfect, unwrapped G2 precious. They didn't even break the sim card from its plastic. Maybe it helped that I entered the store and said, "I want a G2 at full retail price, nothing else." Easily the most flawless buying experience for a most flawless phone
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Similar here. Went in, upgraded a family member's line for my phone despite it being a non-LTE phone. Was in and out in 15 minutes. Couldn't have asked for a better experience especially after going to Best Buy and having the guy tell me that the line getting upgraded would be disconnected because it didn't have a LTE SIM card.
jayochs said:
yeah i wont lie the appearance isn't as nice.. but i really like the phone. honestly I ordered online and all I had to do was pickup in store... so it shouldn't have been the headache that it was lol
Sent from my LG G2 using Tapatalk 4
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You would think it shouldn't be so a headache. But I honestly don't know why so much uneducated ppl work for cellphone companies. Like when I went to Verizon here by me today and they wanted to tell me to rather get a droid or S4 or wait for the freaking iPhone 5s. Hell no. I am with Att anyway. Yeah I know we can debate about what network is the best but that isn't the point. I was there to just look for myself on how different the Verizon version is and I didn't like it as much but that isn't the point either. It just makes me mad they wanna push u to something else and there r many ppl not as educated on phones like you and me and they will go with that the rep tells them and miss out on the best phone to date. It is a shame.
Sent from my LG-E980 using xda app-developers app
Went to a different Verizon store today to exchange my G2 and had a great experience. It took awhile, but the agent saw the issue I was experiencing and agreed that it was worth replacing (random brightness dim/brightening). Sadly, the new one has the same issue. He even agreed with me that the back of the phone was awful. Rare to find such an honest salesman @ VZW.
My old phone got really hot as well and this one doesn't get half as hot, so I may still keep it.
Sent from my VS980 4G using Tapatalk 2
Jodiuh said:
Went to a different Verizon store today to exchange my G2 and had a great experience. It took awhile, but the agent saw the issue I was experiencing and agreed that it was worth replacing (random brightness dim/brightening). Sadly, the new one has the same issue. He even agreed with me that the back of the phone was awful. Rare to find such an honest salesman @ VZW.
My old phone got really hot as well and this one doesn't get half as hot, so I may still keep it.
Sent from my VS980 4G using Tapatalk 2
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The display adjust the brightness automatically.
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This happens with auto brightness off.
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