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I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
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All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
Sent from my ADR6425LVW using XDA App
all in title
There really isn't a "Best Way." Rule of thumb is you're supposed to get a re-manufactured unit by priority, and if none are available at the time, a NIB unit is sent. If you get 3 re-manufactured units in a row, a new one can be requested at that point. I got lucky and got a NIB unit when I cracked my screen. Paid $100 for my Asurion deductible, and had a new one in hand next business day (reported before 8pm EST on the previous business day).
eXplicit815 said:
There really isn't a "Best Way." Rule of thumb is you're supposed to get a re-manufactured unit by priority, and if none are available at the time, a NIB unit is sent. If you get 3 re-manufactured units in a row, a new one can be requested at that point. I got lucky and got a NIB unit when I cracked my screen. Paid $100 for my Asurion deductible, and had a new one in hand next business day (reported before 8pm EST on the previous business day).
Click to expand...
Click to collapse
Replacement unit....to date no one has reported getting a refurb that I am aware of.
As for the original post...what is wrong with yours?
Sent from my EVO using xda app-developers app
my NFC secure element was boinked and I got sprint to send me a free replacement (should have been $35), even though I dont have insurance. Brand New in retail box which means I got a second charger/usb cable.
rubber guard said:
my NFC secure element was boinked and I got sprint to send me a free replacement (should have been $35), even though I dont have insurance. Brand New in retail box which means I got a second charger/usb cable.
Click to expand...
Click to collapse
Was the replacement on 1.13 or 1.22 software? Just curious
Sent from my EVO using xda premium
The earlier you get it done the better chance you have of getting a new one
Sent from my EVO using Tapatalk 2
I had light bleeding from my capacitive buttons and i told sprint i wanted a new one not a refurb. I spent the whole say at the store and on the phone and after ten people telling me i couldn't have a new one, I said fine send me a refurb. I got it and have been testing it for a couple of days and all is well except for new h-boot.
I got a refurbished one .
Sent from my SPH-D710 using xda app-developers app
I just got a refurbished one, with hboot 1.15 that's my only issue so far, everything else is better than my old phone.
You guys verified with dialer codes they are refurbs? Please provide screenies so I can update the refurb thread
Sent from my EVO using xda app-developers app
00mred00 said:
You guys verified with dialer codes they are refurbs? Please provide screenies so I can update the refurb thread
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
What dialer code do you use
##786#
Boooooo!
Thanks, I will update the thread
Sent from my EVO using xda app-developers app
mthii said:
Was the replacement on 1.13 or 1.22 software? Just curious
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Its the newer version
Sent from my Xoom using Tapatalk 2
a buddy of mine told me that if you currently own a tbolt and call Verizon Wireless complaining about certain issues, they replace it with a Rezound. Has anyone heard anything about this?
If you get your Thunderbolt replaced for valid insurance purposes, they will replace it with a rezound since most, but not all, Verizon stores are out of Thunderbolts.
Some times, though, you won't be offered a rezound. Rather, you may get offered a LG Revolution... which sucks.
There is a post about it here:
http://forum.xda-developers.com/showthread.php?t=1798026
Sent from my ADR6400L using xda premium
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
imagelost said:
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
Click to expand...
Click to collapse
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
enzonix said:
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
Click to expand...
Click to collapse
They have new bolts around for insurance reasons good luck with new under extended warranty provision
Sent from my ADR6400L using xda premium
scottthreet32 said:
They have new bolts around for insurance reasons good luck with new under extended warranty provision
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
Hi,
What is this new provision you speak of?
Thanks,
Bryan
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
It's not new sorry
What i mean is you want a new bolt smash the one you have
Vzw will not give new under warranty u will keep getting a clnr for defective phone
I have asked many times keep getting junk
Sent from my ADR6400L using xda premium
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
enzonix said:
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
Click to expand...
Click to collapse
I'm bought ready to do the new route
Smashing phone will cost me money that I don't have
Sent from my ADR6400L using xda premium
Tiezane said:
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Click to expand...
Click to collapse
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
jonah1234 said:
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
Click to expand...
Click to collapse
I wonder if they're more accomodating with business accounts. My company pays for my phone.
I have a replacement tbolt on the way from Verizon. As of 9-31. They have plenty on hand I was told. My LCD screen is dying.
Sent from my ADR6400 using xda app-developers app
If you had the option, would you choose the Nexus or the Rezound??
Id take a rezound. Besides slow updates, i like the build quality of htc phones
Sent from my ADR6400L using xda app-developers app
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
Click to expand...
Click to collapse
The Rezound. Personal preference, but the big part for me is the SD card. Yes, the Nexus has a slightly larger screen, and is, well, a Nexus device, but overall I just really have liked HTC's devices.
http://www.phonearena.com/reviews/Verizon-Galaxy-Nexus-vs-HTC-Rezound_id2938 for a comparison of the two....
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
Click to expand...
Click to collapse
Very hard decision for me. Both phones are awesome. I think I would go with the rezound because Ik if I got the galaxy nexus I would miss having an HTC device. Although I do love the galaxy nexus
Sent from my Liquid ICS HTC Thunderbolt
Nexus for me. Google knows how to give support unlike HTC. bah.
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
JohnyHumpergood said:
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
Click to expand...
Click to collapse
Next time use this,might want to log in first.all ways know whats up,learn by do u
https://wbillpay.verizonwireless.com/vzw/secure/orderhistory/viewOrderHistory.action
Sent from my ADR6400L using xda premium
http://www.droid-life.com/2013/03/1...ving-on-verizon-this-month-replacing-the-dna/
On another note, when the One was unveiled, a red version was accidentally leaked online, I wonder if the red version is bound for Verizon.
Sent from my HTC6435LVW using xda premium
So in the next 2 weeks? Call me skeptical... to say the least. Also if that's the case then I probably wont be getting the One because I'm 6 months out for an upgrade. Guess I'll get whatever's after the One.
I am leaning more toward that the one will replace the dna in wal mart stores due to space constraints, but vzw, amazon, etc will probably continue to sell it
That is disappointing but alright at the same time.
All it has over the DNA ( most likely ) is the camera and development crowd from being global.
Oops :silly: almost forgot storage
Lmao....my luck. Just got the DNA three weeks ago.
Sent from my HTC6435LVW using xda app-developers app
John58543 said:
Lmao....my luck. Just got the DNA three weeks ago.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Me too
Sent from my HTC6435LVW using xda app-developers app
And just like that the HTC DROID DNA IS EOL
iSheep... iSheep... Meowww that's Apple VZW GSIII
I saw this coming a mile away and people hated on me like no tomorrow. The first minute we heard about the One, I said that the DNA would be dead to HTC and Verizon. They were just too similar and it was obvious the One improved on some of the cons of the DNA. It was almost like "oops, we made some mistakes on the DNA, so here is our real flagship now".
With that being said, I just got a DNA again last week and am enjoying it. But let me be straight....If the rumors are true and Verizon is getting the One or even their own variant of it, I will buy it on launch day without even thinking twice.
Must be nice to be able to afford multiple phone purchases within a month. It amazes me how people buy new phones every other month. I don't see how people don't lose tons of money on doing that...
Sent from my HTC6435LVW using xda app-developers app
John58543 said:
Must be nice to be able to afford multiple phone purchases within a month. It amazes me how people buy new phones every other month. I don't see how people don't lose tons of money on doing that...
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
I actually made $50 to get the DNA last week lol. I traded someone my Note 2 and he gave me $50 for me to take the DNA off his hands.
When and if the One becomes available or gets announced officially, I will sell my DNA for $400-450 and either get the One for a couple hundred more off contract or use another one of my upgrades.
I usually never come out of pocket more than $100-200 to get a brand new phone. You just gotta work it and don't let your devices get too outdated. I absolutely love getting and flipping devices for a new one withing 6 months to a year. It's fun and actually doesn't really cost much. Especially compared to other hobbies which can cost much more.
I hear ya...my wife thinks I'm crazy for wanting a new phone already.
Sent from my HTC6435LVW using xda app-developers app
g.davis17 said:
http://www.droid-life.com/2013/03/1...ving-on-verizon-this-month-replacing-the-dna/
On another note, when the One was unveiled, a red version was accidentally leaked online, I wonder if the red version is bound for Verizon.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
Oh my god. I'm just sitting here and hoping what is assumed will become true! (This stuff is always a hit or miss )
Pretty glad things came up and I didn't upgrade to the DNA 3 days ago, that would've hit the regrets pretty hard (not that I don't like the DNA; but I do have a preference for the One and there seems to be issue with rooting the DNA with the OTA. I was really wanting to install sense 5 on it)
I've been sitting on the verge of my upgrade, contract ending on the 22nd. Will probably pick up the 32GB variant, going to assume the phone will be good enough for me as is without root.
John58543 said:
I hear ya...my wife thinks I'm crazy for wanting a new phone already.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Dude, you don't even know lol. I'm not married (yet), but my girlfriend just laughs now and calls me crazy. I have literally been through about 5 devices in the past 6 months.
I went from my S3 to a HTC 8X Windows Phone (I had to try it lol) to a DNA to a Note 2 and back to a DNA. Not to mention shortly before that I had a Droid Razr Maxx.
I'm a phone whore and I happily admit it!
You guys are kind of jumping the gun. Walmart choosing not to carry both phones doesn't mean the DNA is EOL or that other resellers will follow in their footsteps. So VZW may kill the DNA in favor of the One but they haven't even officially announced their carrying the One yet. And a "Droid" branded device helps shore up a brand they've spent a ton of money building so there's room for both if they see fit.
Regardless.. Eol or not, I'm not bailing on the DNA, knowing that a newer better phone cycles out all the time... No real reason at the moment.. I'll wait to see what's up next
DROID DNA 5
Yea most definitely. However, if I could go back three weeks I would have waited for this. I had the PUK lock issue today for first time...all Verizon store did is reissue me new SIM again...maybe if the issue happens again (which it will) they will give me a One...
This just in, pigs are flying.
Sent from my HTC6435LVW using xda app-developers app
robertmoore208 said:
Regardless.. Eol or not, I'm not bailing on the DNA, knowing that a newer better phone cycles out all the time... No real reason at the moment.. I'll wait to see what's up next
DROID DNA 5
Click to expand...
Click to collapse
Same, I think I'm gonna wait and see if the x phone lives up to all the hype it had.
Sent from my HTC6435LVW using xda app-developers app
If DNA OTA gets root none of this matters to me. The ONE is a good phone, but I like the DNA form factor and 5" screen.
Sent from my HTC6435LVW using xda app-developers app
vzw will not be getting the ONE anytime soon IMO.
Wize weren't you the guy who got the note 2 and was all, it's so much better blah blah blah hahaha...whyd you come back? I just got another DNA too lol
Sent from my HTC DNA
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Gr8Jeepin said:
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Click to expand...
Click to collapse
that's a great deal its like getting it unlocked for free and then some.
As soon as you get it, box that bad boy up and send it to be JTAG'd.
Sent from my HTC6435LVW using Tapatalk 4 Beta
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Gr8Jeepin said:
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Click to expand...
Click to collapse
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
orateam said:
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
Click to expand...
Click to collapse
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
It looks like the S4 had been released or already pre orders. I'm sorry but I haven't don't my due diligence researching on the One. But how does it stand above the DNA? And has it even been confirmed its coming to Verizon?
If this is real my friend might give android over ios a shot. His iphone 4 is starting to get hardware issues everywhere.
cc16177 said:
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I got mine in January and I am content with it as well. This phone does everything I need it to easily. I don't play many games on it because I would rather do that on xbox..... so instead of saving my money for a new phone I am saving for the new xbox.
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Symbiontsoul said:
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Click to expand...
Click to collapse
It figures. I ordered mine on Friday!
Amazon is selling the DNA for 19.99
HtC DNA
XDA App
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Spider210 said:
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Click to expand...
Click to collapse
where is this landing page what do you mean?
Yes where is the landing page
Sent from my DROID RAZR using xda app-developers app
this seems to be the landing page but it is still not updated as of yet. http://droiddoes.verizonwireless.com/devices/droiddna
Still hasn't gone up 12am pst is 3:00am est which it's 3;15 now so dunno
Sent from my HTC6435LVW using xda premium
The sales rep said you enter your email and a unique bar code is generated and then take that to the Verizon store to receive the free DNA. I don't know if I'll have the time before work, but as guess i can wait till after..... Wouldn't get to much work accomplished with new toy. I am going to ask if the they have any 1.5 firmware phones. Seems like a long shot but someone else was successful in finding one.
Sent from my Nexus 7 using xda app-developers app
I can't locate it. If you do, please post a link. If it turns out to be an error(would hardly be the first time a Verizon store rep was completely wrong) Amazon has the DNA for $20 for new customers and$40 for eligible upgrade.com
Alan ssh
Sent from my Nexus 7 using Tapatalk HD
I just had an online chat with VZW customer service to see if I could confirm the rumor. Here is the result:
"The DNA is free will be free at this time there is a website error so the correct price is not showing up we are working on this now we are very sorry for the inconvenience. It should be fixed later today."
Woot!!
Alan
phew .... I didn't want the internets to come after me
Sent from my Incredible 2 using xda app-developers app