[Q] Samsung USB Driver - Galaxy S II Q&A, Help & Troubleshooting

Does anyone have any idea what is the reason i'm keep getting "Mobile connected" message whenever i try to install Samsung USB driver? A total clean restart with no others USB device or phone connected still give me this problem. (feel **** since i'm unable to root my phone due to this....)
By the way a XP system.

vyis said:
Does anyone have any idea what is the reason i'm keep getting "Mobile connected" message whenever i try to install Samsung USB driver? A total clean restart with no others USB device or phone connected still give me this problem. (feel **** since i'm unable to root my phone due to this....)
By the way a XP system.
Click to expand...
Click to collapse
How do you try to install the USB drivers?
I used KIES for installing the phone drivers initially to my PC (also running on XP).
Then I closed KIES and killed any process of KIES in Task Manager to make sure, that KIES is no longer running/active.
Since then I can use/access my phone directly by the Windows Explorer, flash ROMs and/or kernels with Odin, etc..
Good luck !

It_ler said:
How do you try to install the USB drivers?
I used KIES for installing the phone drivers initially to my PC (also running on XP).
Then I closed KIES and killed any process of KIES in Task Manager to make sure, that KIES is no longer running/active.
Since then I can use/access my phone directly by the Windows Explorer, flash ROMs and/or kernels with Odin, etc..
Good luck !
Click to expand...
Click to collapse
By kies. But after installation of kies, it's still fail to detect my phone with CDC serial and android driver missing. Then I try the USB driver from kies folder,but it will keep giving me "mobile connected " error, despite I fully clean kies and relevant device installed before proceed.
However this problem only occur for newer version of kies. I have no problem installing older driver (USB driver version 1.3.450, but the older version doesn't support s2 )

Related

[Q] SGS 2 Drivers (CDC Serial & SAMSUNG_Android)

Hi,
Does somebody know where I can get the drivers in title!!
I have a brand new SGS2 and would like to root the thing. But it's a bit more tricky the my old SGS
In my device manager win7 x64 - I get warning on "CDC serial & SAMSUNG Android"
I have Kies and Android SDK installed and it will still not find the drivers.
Thanks in advance.
have you plugged in the phone while kies is running mine wouldnt install the drivers till i did that.
Its the same for me on one of my computers. It was all done correctly, but no drivers are found. Ive tried repeatedly and have uninstalled and reinstalled Kies but it makes no difference.
Go to Kies directory in Program Files you will find a directory something like "USB Driver"
inside of it there's USB Driver for Galaxy S II, install it.
Problem solved.
MAJED.y said:
Go to Kies directory in Program Files you will find a directory something like "USB Driver"
inside of it there's USB Driver for Galaxy S II, install it.
Problem solved.
Click to expand...
Click to collapse
maybe this will help someone as well. I had the same problems as you above with these driver not installing. So what i did was the following
installed samsung kies V.2.2.2.11044 with the tel hooked up to the usb and the computer. I did not have USB debugging on in the : settings/applications/usb debug (unchecked)
then I let kies start did not find the drives, so I unhooked the tel. ( galaxy s2) and I enable USB debugging, plugged it in again, started kies and it found all rivers.. NOTE.. it found all drivers but I do not use kies other then to get the drives, I use Odin 1.8.5 which after this , Odin worked just fine.. so you can still upgrade, just without using this Samsung Kies. which sucks anyway
best
This worked for me:
Install kies and open it, connect you phone and let windows attempt to install drivers, then click tools drop down menu and click 'install driver', kies will then download the drivers for the phone.
kies v. 2.0.1.11053_99
Kies -> Tools -> Install driver
XD
it worked!
mojolive said:
maybe this will help someone as well. I had the same problems as you above with these driver not installing. So what i did was the following
installed samsung kies V.2.2.2.11044 with the tel hooked up to the usb and the computer. I did not have USB debugging on in the : settings/applications/usb debug (unchecked)
then I let kies start did not find the drives, so I unhooked the tel. ( galaxy s2) and I enable USB debugging, plugged it in again, started kies and it found all rivers.. NOTE.. it found all drivers but I do not use kies other then to get the drives, I use Odin 1.8.5 which after this , Odin worked just fine.. so you can still upgrade, just without using this Samsung Kies. which sucks anyway
best
Click to expand...
Click to collapse
This worked a treat - thank you dude!! lifesaver!
xtrememorph said:
Kies -> Tools -> Install driver
XD
Click to expand...
Click to collapse
i did this, then i get a Windows 7 popup on the bottom right saying installing drivers, but it fails and both CDC Serial and SAMSUNG_Android have a red X beside them. so frustrating
Kies
I have tried all of the suggestions above except turning on USB debugging. None have worked.
different attempts give me different messages
Installing drivers does nothing.
Sometimes plug in says missing MTP
Sometimes plug in says missing CDC
Sometimes device recognized completely.
All cases, first plug in while kies is running causes kies' "devicemanager.exe" to crash followed by infinite connecting loop.
Any ideas PLEASE PM let me know
Manually install drivers but instead of choosing Samsung MTP drivers choose Mass Storage Drivers.
Update Driver >> Install from PC >> First Browse to the Program Files/Samsung/usb drivers folder then >> I want to choose from PC >> Choose Mass Storag e Driver.
Worked for me just now.
not working
I have tried all solutions from this thread. Still have the CDC error in my device manager on the PC.
x86
W7
Anyone can help me?
Thank you!
Noonski said:
Manually install drivers but instead of choosing Samsung MTP drivers choose Mass Storage Drivers.
Update Driver >> Install from PC >> First Browse to the Program Files/Samsung/usb drivers folder then >> I want to choose from PC >> Choose Mass Storag e Driver.
Worked for me just now.
Click to expand...
Click to collapse
Great fix, worked for me. Thank you
I Solved the issue this way::
Issue: Samsung Galaxy SII didn't find driver after kies update.
Solution: Uninstall the old kies completely + Samsung USB Driver..... which is installed.
Delete the files completely from program files to make sure we get everything new during next install... U may need to use a safe mode boot sometimes for a full delete.
Download latest kies from samsung.com to get an original fresh one.
Then do the install.. Plug in phone...
Hi all,
I have the build 2.1.0.11095_121 and I can get my sg2 to be recognised anymore.
I have tried uninstalling and debug and off. No joy.
Does this mean I won't be able to root or load apps on from eclipse?
Any ideas to fix arggghh?
I have tried all above solutions but this what helped me was go to Kies directory -> USB Driver and start setup All problems gone and Kies is running now.
Always the simplest solution is the hardest to find
mmiesz said:
I have tried all above solutions but this what helped me was go to Kies directory -> USB Driver and start setup All problems gone and Kies is running now.
Always the simplest solution is the hardest to find
Click to expand...
Click to collapse
this worked for me ! big props
is there any alternative way to install drivers without kies?
i dont wanna install kies :S
sadicim said:
is there any alternative way to install drivers without kies?
i dont wanna install kies :S
Click to expand...
Click to collapse
Go to my 4shard, link in my sig, drivers are in there. (4icon) (its been updated to the newest one as of December 2011)
Thanks Veyka, your file on 4share did the job.

Can't connect to Kies with SGS2

Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Skinn0 said:
Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Click to expand...
Click to collapse
I had same thing. In my case few times unplug the cable and plug back in helped. Weird but true. You can check if you can make connection via wi-fi ( kies wi-fi in phone settings) i was able to do it from very beginning before i got kies via cable sorted out.
Make sure your phone is unlocked when you plug it in. I spent a bit of time trying to get it talking initially including rebooting my phone, the PC, the phone & the PC. Turned out unnlocking the phone did the trick.
in settings/applications/development, make sure the USB debugging box is unticked.
I've tried those things too.
My notebook notice my sgs2 thats no problem, the problem is my notebook doesn't install the
Samsung_android and cdc serial driver. Those 2 fail.
Wierd thing is that it can connect as mass storage.
make sure you have no apps running! and USB debugging isn't ticked.
go onto stock TW launcher [will not work with launcher pro Etc AFAIK].
open task manager, clear all running apps and clear Ram. then open Kies and when loaded connect USB.
that's how i get it to work for me anyway
Rumble
That's what i tried to. But thats not the problem. Problem is that my laptop doesn't installs the cdc serial driver.
Sent from my GT-I9100 using XDA Premium App
Driver reinstall from within Kies ..
jje
JJEgan said:
Driver reinstall from within Kies ..
jje
Click to expand...
Click to collapse
I've also tried that, it didn't work..
I've discovered what the problem is...
My browcli.dll file is corrupted and thats why it can't install the drivers correctly.
I had this exact problem, so I followed some advice I found on the web somewhere
1) uninstall kies
2) re-install kies but choose english US, as they seem to have missed out the CDC drivers for other languages!
Skinn0 said:
Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Click to expand...
Click to collapse
STEPS TO USING KIES with a Samsung Galaxy S2 (SII, eye eye, anything you want to call it on Windows 7 vista or XP
1.Ensure your USB Debugging feature is not checked (when some stores copy your contacts from one fone to another, they check this box. USBD will F up your KIES.)
2. Stop your antivirus from your stock app manager.
3. Kies running on cuomputer, and phone at a home screen, plug it in.
voila.
If you have been using multiple phones over usb, or trying to root phones etc, i suggest you recover you delete any trace of usb or phone drivers on your machine, and repair your windows install. then try again.
This is how I fixed it for my scenario:
My Scenario:
few days back my SGS2 stopped recognizing apps installed on SD Card and I keep on getting "Force Close" error for installed (3rd party) apps on phone. I installed Kies on PC to backup my data before rooting my device, but Kies 2.0 was unable to read my phone. That's why i came here..
My Fix:
I uninstalled all downloaded (3rd party) apps and that fixed the issue. In all I removed more than 20 apps, that were installed on phone.
RCA:
I believe some 3rd party app or apps were messing up with my phone, my sdcard, my Kies. Anyways I am planning to root the device so my sole intention is to take back up of my data (pics, vids to be specific)
Suggestion:
1. Try connecting to Kies, after removing SD Card. It will narrow down if prob is with SDCard or SDCard data
2. Try uninstalling apps 1 by 1, to see which one is the culprit.
I had the same problem of Kies unable to connect to my phone. I could charge the phone, see it in the devices, connect through mass storage mode. Kies would even detect the phone when plugged in, tried to connect and would hang. I tried the usual steps (updated Kies, verified USB debugging is off, terminated all apps on the phone), but nothing worked.
I just rooted my phone and was concerned that something might have gone wrong in the process, resulting in the connection error, though every thing seemed to be normal. Out of desperation, I tried the diagnose connection problems button in Kies and Kies reinstalled the driver, tried connecting and rebooted the system. I tried again and this time it took much longer to install, but worked.
I suggest rebooting the system, before reinstalling Kies, as it worked after the reboot.

[Q] Kies working fine, but Windows still lists "Unknown device"

I installed latest version of Kies in my Windows 7 Professional 64bits (UAC disabled, install was "ran as admin")
In the end of the installation process, Windows shows a balloon saying it is installing the driver for the device (note that there is no phone connected to the computer at that moment), but it fails saying that it could not find the driver for the device.
After installation finishes, I can connect the phone, open and use Kies normally, but if I go to Windows device manager, in the "Other devices" branch, it still lists an "Unknown device".
Any idea about how to solve this? I already searched the forum, but could not find anything that worked for me.
Thanks!
PS: I'm using the original USB cable from Samsung.
As long as you are able to connect and work via Kies just leave it. Just check how many people are having problem with Kies, you should consider yourself lucky that you don't have a connection problem
Regards.
Leave your phone plugged in and do a windows update. It should find the missing drivers.
You can find the drivers inside the dir where kies was installed, alternatively a copy is stored on my 4shared, link in my sig.
You can try installing the drivers and see if that helps.
Kies is a huge PITA, you may need to swap USB port and uninstall/reinstal for it to get its act together.
Thanks all who answered.
Unfortunately, Windows Update can't find any driver (already had tried that), and also asking to update the driver and setting it to search in the Kies driver directory has no effect either.

XP won't recognize sgs2 at all.

Hello, sorry for starting a new thread..
But i've read on all forums and websites still not found a solution.
I have:
Reinstalled kies
Checked all settings on the phone
Tried diffrent cables
Tried connect without kies installed
Tried with kies installed but not turned on
Rebooted phone and computer
Tried to connect in all usb "holes"
Tried using diffrent usb adapters
AND SO ON...
I've tried all things i could find..
But when i look in device manager i cant find drivers for my GT-I9100 with ICS 4.03
I'm doing everything i can come up with, and still it wont istall any drivers for my phone?
So how do i get the drivers?, if thats the problem....
EDIT: Tried with 2 diffrent computers with diffrent os, still dosent work...
Have you tried different USB ports on your computer?
Going to give it a try
Sent from my GT-I9100 using xda app-developers app
anotaren said:
Hello, sorry for starting a new thread..
But i've read on all forums and websites still not found a solution.
I have:
Reinstalled kies
Checked all settings on the phone
Tried diffrent cables
Tried connect without kies installed
Tried with kies installed but not turned on
Rebooted phone and computer
Tried to connect in all usb "holes"
Tried using diffrent usb adapters
AND SO ON...
I've tried all things i could find..
But when i look in device manager i cant find drivers for my GT-I9100 with ICS 4.03
I'm doing everything i can come up with, and still it wont istall any drivers for my phone?
So how do i get the drivers?, if thats the problem....
Click to expand...
Click to collapse
1. is your phone rooted? if yes, i believe kies cannot detect rooted phone
2. definitely not the problem of XP, i have no problem with my XP, one possibility could be your XP something corrupted, suggest you try on other pc.
Kies can detects rooted phones so that is not an issue.
You could put your phone in Download mode, and connect it to your pc and then run odin. If Odin detects it then it is not your drivers. If Odin cannot find a phone then obviously there is an issue with the drivers.(btw you dont have to do anything in odin for it to find it)
stanxx said:
1. is your phone rooted? if yes, i believe kies cannot detect rooted phone
2. definitely not the problem of XP, i have no problem with my XP, one possibility could be your XP something corrupted, suggest you try on other pc.
Click to expand...
Click to collapse
No, I want to but my pc wont recognize it..
...
Syrellaris said:
Kies can detects rooted phones so that is not an issue.
You could put your phone in Download mode, and connect it to your pc and then run odin. If Odin detects it then it is not your drivers. If Odin cannot find a phone then obviously there is an issue with the drivers.(btw you dont have to do anything in odin for it to find it)
Click to expand...
Click to collapse
It wont find it all..
But as said the problem is that i dont have drivers at all on my computer for my phone, still i have latest update of kies..
Then do waht MistahBungle says. If your drivers arent installed kies is doing something wrong. Uninstall kies, delete the entire remaining Kies folder from program files, Clean up your registry and reboot your pc.
Once you have done that, Redownload Kies from the samsung website, make sure its the windows 32 bit(x86) version(as im guessing you are running that as XP) and install it.
Once it is installed. Reboot your computer. Turn your phone on and make sure USB debugging is completely turned off and then plug the phone in to your pc.
MistahBungle said:
Given you say you've tried *everything*, if it were me, I'd try a different PC. If it still doesn't work, user error; probably something really simply we're missing/you're not doing. Impossible to say what it is as we're not there with you looking over your shoulder.
Actually, I saw a thread on here last week, someone had tried everything like you & they fixed it by uninstalling Kies, removing Kies registry entries, rebooting, downloading/installing a fresh copy of Kies (for the drivers), running Windoze Update, rebooting. Fixed. Maybe try this before another PC.
You also must check Windoze Task Manager & kill Kies/any associated processes. You only want the drivers, not Kies/it's processes running when you use Odin.
Click to expand...
Click to collapse
Going to try it with my laptop and hope for the best..
...

Hardware ID Missing

All of a sudden my Galaxy S2 has started giving me the Error: Hardware ID Missing every time I plug it into my PC
It worked perfectly fine until today.
I have rebooted my PC
I have fully removed and reinstalled Kies
I have restarted the Phone (including removing the battery)
I have factory reset the phone
It does not pick up in Kies either
Phone otherwise works perfectly fine
We have 4 Samsung devices here:
My SGS2
My Galaxy Tab 2 10.1 Wifi P5110
My Wifes Galaxy Tab 2 10.1 3G P5100
My Sons Galaxy Pocket
All pick up fine including in Kies except for my SGS2
Hi, got same problem after updated to new firmware. Kies only detected ext memory but not internal memory. Everything was fine before updated.
Sent from my GT-I9100 using xda premium
ok flashed the firmware back to the current none rooted firmware for my supplier and that has not changed a thing either.
I seem to recall that kies updated itself this morning so it could be a glitch in that.
Larkspeed said:
ok flashed the firmware back to the current none rooted firmware for my supplier and that has not changed a thing either.
I seem to recall that kies updated itself this morning so it could be a glitch in that.
Click to expand...
Click to collapse
im guessing you have a windows pc?
samsung put out a driver update for the computer that caused the error.
only way i found to fix the problem is to do a system restore back a few days before the update.
my update was automatic, im going to see if i can stop that update from happening for now..
ic you can call samsung and make them aware like i did...
You can as well forget about kies altogether and your problem is all gone.
BTW I hate that terrible app called kies
Swyped from my Samsung Galaxy SII
dtr145r said:
im guessing you have a windows pc?
samsung put out a driver update for the computer that caused the error.
only way i found to fix the problem is to do a system restore back a few days before the update.
my update was automatic, im going to see if i can stop that update from happening for now..
ic you can call samsung and make them aware like i did...
Click to expand...
Click to collapse
I did send am email to them but got no answer about it.
For now i'll leave kies off until they fix it.
Oh can I just say your signature just caught me out. I thought my mouse has gone crazy
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
GIBbeerSKY said:
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
Click to expand...
Click to collapse
got mine fixed by doing that... thanks sir.. :good:
Yup that fix worked perfectly thanks for that.
Yep disconcerting form the net while I did the re-install of Keis totally fixed it for me to! Thanks a lot! :highfive:
GIBbeerSKY said:
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
Click to expand...
Click to collapse
joelunch said:
Yep disconcerting form the net while I did the re-install of Keis totally fixed it for me to! Thanks a lot! :highfive:
Click to expand...
Click to collapse
I'm having this issue as well. I updated 4.0.3 galaxy note to 4.0.4 and now my phone isn't recognized as USB only camera.
I'll uninstall Kies and try again.
GIBbeerSKY said:
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
Click to expand...
Click to collapse
Your fix worked for me as well. You are the best, thank you.
GIBbeerSKY said:
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
Click to expand...
Click to collapse
Can you be a little more specific in your instructions? The way you've ordered and worded the steps is really vague and does't make much sense, especially since the PC must be connected to the internet to install Kies. I'm also confused as to whether I'm supposed to uninstall the Kies on my phone as well, or leave it be.
EDIT: Retried the installer and everything worked perfectly, just make sure the internet is down before you plug in your device.
If you still have trouble with "Hardware ID Missing" I suggest the following:
1.Install the latest version of Kies.
2.Uninstall only the "SAMSUNG USB Driver for Mobile Phones".
3.Install the slightly older "SAMSUNG USB Driver for Mobile Phones.exe" version 1.5.6.0 from the from the following link:
http://drivers.softpedia.com/dyn-postdownload.php?p=170044&t=4&i=1
Thanks a lot for the solution that was really hard to find. Worked for My Samsung Galaxy Note just in time for the new firmware update
Mine worked for a couple days and now is back again.
Sent from my SPH-D710 using xda premium
Just go into device manager plug the phone in and you should see Samsung drivers appear in usb section just uninstall them restart pc and fixed (you might have to connect your phone a couple of times to re install the right driver after reboot)
Lycoss said:
If you still have trouble with "Hardware ID Missing" I suggest the following:
1.Install the latest version of Kies.
2.Uninstall only the "SAMSUNG USB Driver for Mobile Phones".
3.Install the slightly older "SAMSUNG USB Driver for Mobile Phones.exe" version 1.5.6.0 from the from the following link:
http://drivers.softpedia.com/dyn-postdownload.php?p=170044&t=4&i=1
Click to expand...
Click to collapse
i tried and it works but not so well.
the message is gone and i can use MTP to read the contents in the phone and memory card.
but i cannot connect to kies
It just keep connecting and lastly after around 5 - 10 minutes, KIES show "device not responding... please reboot the device."
kchiman said:
i tried and it works but not so well.
the message is gone and i can use MTP to read the contents in the phone and memory card.
but i cannot connect to kies
It just keep connecting and lastly after around 5 - 10 minutes, KIES show "device not responding... please reboot the device."
Click to expand...
Click to collapse
Are you running Kies along with the Samsung driver suite? Because they don't necessarily play nice together.
tdunham said:
Are you running Kies along with the Samsung driver suite? Because they don't necessarily play nice together.
Click to expand...
Click to collapse
i am sorry i am not quite understand what is Samsung driver suite.
I just go to samsung website to get the latest KIES and download Driver 1.4.8.0 and 1.5.6.0 exe
hardware id missing shown after installing the latest KIES with the default driver 1.5.9.0
then i uninstall the driver from control panel and restart my computer
after that i install the driver 1.4.8.0 (or 1.5.6.0) (Oh. sorry I cannot confirm that the driver version right now as I am not @ home, )
then restart the computer again
before running the KIES
i plug my phone first and let the driver installed.
after driver installed , i remove my phone as usb drive
then i run KIES and plug my phone

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