Hi Everyone, this is my first post and im a new owner of a MozartWP7 smartphone. I got a Mozart T8697 from ebay (NextG Network/Telstra branded) and updated to Mango. I have not done any alterations to the phone software till this point. I am using a Vodapho yne SIM in India and it did not have any problem connecting to the phone. The only issue i am facing - at first randomly, off late regularly is the issue with the home screen lock. When waking up or to swipe up to take an incoming call, the phone is not sensing my finger touches. It is irritating and the only solution that i found so far is to power off the phone momentarily and turn it on. This is such a silly but annoying problem with this phone. I have seen similar issues reported elsewhere but not able to troubleshoot it from any discussions here.
Could anyone kindly walk me though a solution to this problem? Also while reading up i had few doubts....
1. Do i have to debrand the phone to flash a new ROM? - i dont know if the phone is branded, as it accepted the Indian SIM readily and could not find any trace of customizations from Telstra other than the bootup logos and few apps.
2. Does flashing a new ROM make my warrenty void (I have a 1 year warranty)
My OS version is 7.10.7720.68
Firmware 2250.21.40600.841
Bootloader 4.6.2250.0(129192)
Appreciate any help
you don´t need to unbrand first
but warranty will be gone (you can try to flash it back before give it back etc.)
It is branded because you have bootup logos and few apps from Telstra
I have the same problem at unbranded mozart, I send my Mozart to service and problem gone
Jup, same here. Did send it in for repair. Got it back after 2 weeks and problem was gone.
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
anandgrafiti said:
Hi Everyone, this is my first post and im a new owner of a MozartWP7 smartphone. I got a Mozart T8697 from ebay (NextG Network/Telstra branded) and updated to Mango. I have not done any alterations to the phone software till this point. I am using a Vodapho yne SIM in India and it did not have any problem connecting to the phone. The only issue i am facing - at first randomly, off late regularly is the issue with the home screen lock. When waking up or to swipe up to take an incoming call, the phone is not sensing my finger touches. It is irritating and the only solution that i found so far is to power off the phone momentarily and turn it on. This is such a silly but annoying problem with this phone. I have seen similar issues reported elsewhere but not able to troubleshoot it from any discussions here.
Could anyone kindly walk me though a solution to this problem? Also while reading up i had few doubts....
1. Do i have to debrand the phone to flash a new ROM? - i dont know if the phone is branded, as it accepted the Indian SIM readily and could not find any trace of customizations from Telstra other than the bootup logos and few apps.
2. Does flashing a new ROM make my warrenty void (I have a 1 year warranty)
My OS version is 7.10.7720.68
Firmware 2250.21.40600.841
Bootloader 4.6.2250.0(129192)
Appreciate any help
Click to expand...
Click to collapse
I've created a thread saying anything related to touchscreen unresponsive after wakeup is hardware issue. Go send it back to HTC.
I sent my Mozart to warranty service already one time, but the touch does not still work good: always the same problem...
Today i'm going to send again its to service, i hope the problem will solved.
;(
---------- Post added at 04:43 PM ---------- Previous post was at 04:27 PM ----------
Really someone have no unlock problem with HTC mozart?
Really someone finally solved the unlock problem by sending the device to the warranty service?
Related
"NO RADIO" or "NO GSM" GSM/3G module failure T-Mobile Ameo original ROM for warranty?
****** A note for those who may be in a similar situation or pondering over something similar ****
How it ended is that HTC refused to honour the warranty for the reason of "nonstandard software installed / user inflicted damage". To be perfectly honest the law is on their side on this one unfortunately.
I was charged for the repair, waiting for the unit now. :/
Conclusion - as was easy to predict is that HTC will try to use the argument of different branding to refuse warranty, so if you're using HTC branded ROM on T-Mobile branded unit - the warranty goes.
Nothing new here, just for others to have a track.
Also, for those experiencing following problems:
- No GSM, No 3G, but at the same time WiFi and GPS working
- At the boot "NO GSM", "NO RADIO" or "R NONE" displayed instead of the radio stack version, the message depends on the radio stack version
... your motherboard is 99% damaged.
It's not repairable apparently (relax, the unit is). I was charged for "M/B repair", but when the unit came back the motherboard was obviously replaced - new IMEI, physical marks gone. Compared to the price of the whole unit the repair is not that much, so don't despair, send it to them. They're very fast.
The fault is apparently rather rare, but not unknown. May be caused by misuse like leaving the power source plugged in when removing the battery or simply a manufacturing fault. If you have standard software, you will have the repair under the warranty.
Mine just died in the middle of the call for no apparent reason and as I had Olipro's SPL and other non-standard ROM on it I was charged for the repair.
The unit is back, like new, I'm happy again and hope it won't happen to any of you.
********************************************************************************
Hi all.
First of all, thx for all the effort that you've put into making Athena/Ameo work with WM6 and all those tools.
Now, I need an original T-Mobile UK Ameo ROM. I have searched hi and low on FTP, wiki, but I cannot find an original T-Mobile UK ROM, only HTC (different branding, etc)
The situation is such - my Ameo was bought second hand from E-bay. It already had a WM6 put on it by a very nice and helpful seller.
After some time of using it, the phone module got fried somehow. After the soft reset due to a hang in a phone call the device doesn't see the phone anymore.
GPS works, WIFI works but no phone, when booting it shows "R NONE" like there's no radio.
I've tried re-flashing with two different radio ROM's, then a full WM6 re-flash, all to no avail.
I have a feeling it's a fried SIM reader, before going completely it complained once about "incorrect SIM" or something similar. The SIM is ok of course, I've checked it in other mobiles and also other sims in the Ameo with the same result.
I've seen similar posts on the net, but to claim warranty I will have to revert back to WM5 or of course they will try to claim that the phone module got fried by WM6, wich is balls (excuse my Latin).
So... after this lengthy introduction - does ANYONE have a backup copy of T-Mobile UK original ROM?
PLEASE?
Jack
Check here:
ftp://ftp.xda-developers.com/Athena/Shipped_Complete_Updates
jpiskorski said:
Hi all.
First of all, thx for all the effort that you've put into making Athena/Ameo work with WM6 and all those tools.
Now, I need an original T-Mobile UK Ameo ROM. I have searched hi and low on FTP, wiki, but I cannot find a definite answer.
The situation is such - my Ameo was bought second hand from E-bay. It already had a WM6 put on it by a very nice and helpful seller.
After some time of using it, the phone module got fried somehow. After the soft reset due to a hang in a phone call the device doesn't see the phone anymore.
GPS works, WIFI works but no phone, when booting it shows "R NONE" like there's no radio.
I've tried re-flashing with two different radio ROM's, then a full WM6 re-flash, all to no avail.
I have a feeling it's a fried SIM reader, before going completely it complained once about "incorrect SIM" or something similar. The SIM is ok of course, I've checked it in other mobiles and also other sims in the Ameo with the same result.
I've seen similar posts on the net, but to claim warranty I will have to revert back to WM5 or of course they will try to claim that the phone module got fried by WM6, wich is balls (excuse my Latin).
So... after this lengthy introduction - does ANYONE have a backup copy of T-Mobile UK original ROM?
PLEASE?
Jack
Click to expand...
Click to collapse
And you're sure it's a hardware problem and not a band issue with the phone? I know when I first got my phone I had to change the band to make it work with T-Mobile.
ltxda said:
And you're sure it's a hardware problem and not a band issue with the phone? I know when I first got my phone I had to change the band to make it work with T-Mobile.
Click to expand...
Click to collapse
Yes, 100%.
1. It did work for 3 days with some heavy usage (phone calls, 3G for browsing for 3 hours straight for a test, GPS driving across country roads for 4 hours, boy that was fun).
2. Before it stopped working it complained about a problem with SIM. SIM is ok, other SIMs don't work either.
3. After a soft reset and all following hard resets, radio rom updates, full re-flashing still at the black screen there is that "R NONE" message. Google'ing around I've found three similar reports about Athena/U1000 and all three end up with "had to take the handset to the warranty repair, got a new one back"...
4. And finally - I left it switched off for the night with 50% battery still there at 1am. At 7:30am when switched on it had 10%. There seems to be some power drain, that makes me think something is hardware-fried.
I am really cautious about approaching T-Mobile warranty with WM6 and Olipro 1.20 SPL onboard, I can almost hear the answer and I don't like it.
Thx.
Jack
wgary said:
Check here:
ftp://ftp.xda-developers.com/Athena/Shipped_Complete_Updates
Click to expand...
Click to collapse
Hi, thx for your answer, I've looked there, but there's no T-Mobile UK ROM there, only HTC.
Does anyone have an original backup ROM for T-Mobile UK?
Also - how can I make sure the Hard-SPL by Olipro is gone and all is left is Ameo as it left the factory? Is there something I have to be aware of (to take it off)?
If those questions are stupid I appologise, but I don't have much experience with Athena, I only had it for 4 days. :/
So far I was always working with ipaq's and Imate Jam. Never had to deal with warranty on those.
Thx once again.
Jack
i can send you an NBH file with the T-mobile splash screens, i think you can find the extended rom in the forum.. i don't know what is the Radio rom version is, nor the OS that came with mine .. i've a problem with the GPS as well and i did buy my unit from ebay
whammer said:
i can send you an NBH file with the T-mobile splash screens, i think you can find the extended rom in the forum.. i don't know what is the Radio rom version is, nor the OS that came with mine .. i've a problem with the GPS as well and i did buy my unit from ebay
Click to expand...
Click to collapse
Hey, that would be great. Can you upload them here? Or simply mail to [email protected]
Do you still have original WM5 on your device too by any chance?
What problems do you have with your GPS? Maybe I can help?
If your unit is bought on E-bay, you still should have the manufacturers warranty, check that on http://service.htceurope.com/Wizard.aspx
At that link you can quickly check if your unit is still covered, it should be, Ameos are not long enough on the market to expire their warranty.
Thx in advance
Jack
Thanks man for the info, here is the NBH file i've crearted using the HTC tool (attached), Note that your device should be SUPERCID to be able to flash the rom with this image.
My gps isn't working under wm6, tried wm5 but still didn't work, it stops when i try to flash the SIRFBootloader.nb (GPS) with an error code 00018003, i only get that error when i use the miniSD for flashing, as the normal activesync flashing doesn't show the errors as well as the miniSD one. i've tried every single rom in the forum, all fails .. asked for help but non had that problem, some don't know that some roms don't include that SIRFbootloader.nbh and only have the OS,splashes are the radio.
whammer said:
Thanks man for the info, here is the NBH file i've crearted using the HTC tool (attached), Note that your device should be SUPERCID to be able to flash the rom with this image.
My gps isn't working under wm6, tried wm5 but still didn't work, it stops when i try to flash the SIRFBootloader.nb (GPS) with an error code 00018003, i only get that error when i use the miniSD for flashing, as the normal activesync flashing doesn't show the errors as well as the miniSD one. i've tried every single rom in the forum, all fails .. asked for help but non had that problem, some don't know that some roms don't include that SIRFbootloader.nbh and only have the OS,splashes are the radio.
Click to expand...
Click to collapse
Cheerz mate, I will try to combine this branding with HTC WM5 and see how it looks... still I'm hoping somebody will come up with full original image.
Somehow I can't believe nobody backed it up before doing upgrades. In the olden days when I was playing with Linux on iPaq's, how else could we come back? (Ohhh... the warm fuzzy feeling of a text console on the black screen on my iPaq... and nothing more. That was year 2000. )
Sounds like some real trouble you're having there with GPS... I'm afraid it's completely out of my league, maybe somebody else will have some advise.
Jack
Original Ameo ROM
Hi,
having bricked one Ameo trying to unlock it I have a replacement from T-Mobile UK. I am a noobie so I have no idea how to make an image of what you need, but if you post instructions and there is no danger of another bricked unit I'd be happy to upload it for you
Hard-SPL is permanent
Just thought I'd let you guys know that Olipro's Hard-SPL and signature on the bootloader-screen is permanent. Sorry, but that is what made it unbrickable too.
I don't think it is permanent, I no longer have his spl appearing on the boot screen. I presume it was during the last rom flash, (but I've been to sleep since then so may have forgotten what I did), but it now shows as 2.20. before it was the olipro one..
mackaby007 said:
Just thought I'd let you guys know that Olipro's Hard-SPL and signature on the bootloader-screen is permanent. Sorry, but that is what made it unbrickable too.
Click to expand...
Click to collapse
Oh sweet... :/
Thx for clearing this up.
Did anyone have experience trying to claim warranty from HTC on the T-Mobile unit with WM6 on it? After all it's HTC's own soft, but the legal standing is that voids the warranty, so they can use it to refuse repair.
Damn it, it seems the GSM module is not repairable, all reports say about replacing the whole unit. :/
I saw some reports here about T-Mobile UK releasing WM6 official upgrade in September, I think I'll just wait until then, the soft will be official even if the SPL won't.
Will keep you all posted here about the development of all that in case some other poor sod finds himself in a similar pickle.
Damn. :/
Jack
ArnieSack said:
Hi,
having bricked one Ameo trying to unlock it I have a replacement from T-Mobile UK. I am a noobie so I have no idea how to make an image of what you need, but if you post instructions and there is no danger of another bricked unit I'd be happy to upload it for you
Click to expand...
Click to collapse
Thx for your offer, it's really nice to find help when you need it.
Although I think I'm giving up.
I'm at the mercy of HTC Europe service anyway. In that situation I'd rather approach them honest with WM6 and the unit as it is, as it is clearly a hardware fault, if they're sensible I have half a chance there.
I need the unit badly as a GPS now anyway, so I have to wait and there's a chance T-Mob UK will release WM6. Then the situation looks even better again.
But as I cannot apparently remove Olipro's SPL, the unit shows clear signs of tampering. If I were them, I must say I would be much less understanding seeing a modified unit which then somebody tried to conceal and did it badly on top of it leaving the SPL cracked.
Or... if that's hardware problem and there's a power drain there's that outside chance the whole motherboard will go and the ROM version is not a problem anymore I guess.
I find it all a bit crazy though, I hate those legal catch 22 cases. ROM by the manufacturer, but warranty void on a 400 quid unit because of branding (warranty would be ok if I used the HTC WM6 straight on the HTC branded unit instead of Ameo).
Ok, sorry for flooding, it's just that the frustration is killing me. :/
Jack
fards said:
I don't think it is permanent, I no longer have his spl appearing on the boot screen. I presume it was during the last rom flash, (but I've been to sleep since then so may have forgotten what I did), but it now shows as 2.20. before it was the olipro one..
Click to expand...
Click to collapse
I think you're referring to ROM version.
SPL original would be 1.00 I think and Olipro's I have now is 1.20
Jack
Alright guys I tried to search for this but basically I couldnt find the answer,
Anyway I might be buying an orange uk HTC mozart from *bay, and then I'll be getting it unlocked via IMEI code also from *bay.
My question is how will I go about de-branding it i.e. taking everything "orange" away from it and also how will I make sure the phone is up to date i.e. which rom will i have to flash?
Sorry for the noob-ness its just I'm coming from android so all this wp7 malarky is new to me!
Thanks!!
try to read some threads before posting new ones..I am sure you will answer all your questions that way.
Sorry to say I cant find anything that answers my question would appreciate if you could help me out.
I'm confused as to whether the mozart will ge the NoDo update on a non-orange carrier?
Thanks
To be honest you won't see much orange stuff on it! You can uninstall all the programs and after that its just the start up screen (which you'll rarely see as who turns off their phone) and I think one of the colours is called orange uk! But the above guy is right there are millions of posts on here about debranding your phone, I did it and went back to the original rom as the european rom doesnt seem to have english uk, only english american...
Thanks for the tips, but im unsure as to what you mean by the original rom?
Basically i dont know what version it will be until it arrives, but i want to make sure I can unlock it, debrand it and keep it up to date whilst being on t-mobile (which happen to share a 2G network with orange lol)
my advice is: get your hands to the phone first, buy an unlock code through some of the several sites providing it if the phone is locked to orange or another network. then pop your sim in, enter the unlock code you purchased and uninstall any orange apps if there are any installed on the phone.. plug your phone to zune and update it to pre-nodo, no-do depends on what version currently is. remember that you have to un-plug and plug again your phone to the pc for each update.. hope that helped..
I did the same thing, bought a Mozart from Ebay, Unlocked by buying a code from the internet and then debranded the phone by downgrading it and letting it update through Zune.
Still looking at getting one of these, but just reading issues about responsiveness on the latest roms i.e. screen response etc.
Is it an issue i should worry about?
BUMP
My mozart is coming tomorrow on Orange UK, and I will need to use it on t-mobile UK.
Please, please oh pretty please will someone help me unlock and debrand it?
Thanks
I bought a Mozart locked to Orange last week to use with an O2 sim card. All you need to do is get an unlock code using the IMEI no. (I used Unlocking.com, cost about £15), then get your phone on a wifi network and dwnload the HTC settings app from Marketplace, which will automatically configure your phone for web/MMS/texts etc. Then just delete the Orange apps by long pressing on them in the app list and assign the correct voicemail number.
Job done! Other than an Orange logo on start up, you won't know any different.
Got my mozart Yay!
HOWEVER
What the hell is with the banding?!?!?! Whenever the screen is any other color than black, there's banding!?!?
Banding? Oh dear - I think you might have a duff screen
No I think this is the issue
http://forum.xda-developers.com/archive/index.php/t-1028496.html
Oh, right. Turns out I have that too, but hadn't noticed until now! Supposedly it'll be fixed in Mango, and it's no big deal so I can wait until then.
Hi everyone,
I just received a new GS2 from Bell, but i have major issue with the touch screen. ( I read some of the thread regarding to unresponse touchscreen issue but it's not my case therefore i post it up and hopefully someone can help me with the issue)
here it goes... when i select anything..says making a call i cant dial a number, some number i can or when i select an icon i cant able to unless i press the home button and go back then it work BUT not all the time just sometime they work. Its really frustrating so please if anyone know how to fix this issue help me
Oh i did hard reset wipe everything and the issue still there do i have the faulty unit?
Thanks alot
Drew
I'd get it exchanged asap.
the problems is this is not my phone originally i bought it off someone it work fine till recently (about a week).
Ibring it to Bell, Bell refused to service it they need the original receipt. but it's clearly a Bell branded phone and it just release not long go??
Then i contacted Samsung Canada, they too told me that the need the receipt! the supervisor even told me if i have it a day and no receipt they will not honor the warranty.
Does this making any sense at all to you guys? anyhow, I canceled Bell service and also did email to Samsung Canada and will email Samsung in Korea as well when my friend free this coming up week, he is korean
anyhow, thanks for your help
im so excited before and now super pissed and sad!!
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
vn1977 said:
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
Click to expand...
Click to collapse
My mom was able to do that. Even got a replacement from wp7 to android. Att rule is 3 replacements under warranty, you can get a different model. Not sure if its your choice or theirs however. She raised hell. I suggest you do the same. Good luck.
Well, AT&T will not replace it with something different, but they did make good with me by giving me a large credit on my account. I'm guessing this was done to make it easier for me to use one of the upgrade paths they gave me.
I emailed Motorola and they want me to send my phone in for diag work, which I can't do as I have no backup phone, so I have sent a suggestion to them on how to test for the issue so I'll see what they say.
Thank you for the suggestions!
Sent from my MB860 using XDA
My son has had replacements, (being a teenager this has been somewhat frequent), which have been a different make and model. They have only done this when the phone he had was no longer available, and they would send a "like" phone with the same features. We have never requested a different replacement however, so I do not know what the answer would be there.
---------- Post added at 04:03 PM ---------- Previous post was at 04:01 PM ----------
Android The Greek said:
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Someone posted in the last week they got a warranty replacement and were given an Atrix 2 by AT&T, so they may very well be out of the original Atrix at their warehouses.
I may go ahead and try warranty through Motorola now... the only phone I want from AT&T at the moment is the Galaxy Note and it's a bit too high priced for me to take the upgrade option (I max out at $200!). I purchased a Sony Xperia Play on craigslist to replace it for the moment and will probably sell the Atrix if Motorola doesn't send me an Atrix 2. I find it funny that Motorola wanted me to send my phone in, which would leave me without a phone for at least 5 days... Thank you for the replies, everyone!
My HOX+ (international model) worked fine for months, but yesterday it suddenly lost signal and now it's stuck in the airplane mode. When that happened, I didn't reboot, upgrade or otherwise tampered with the phone. The phone was rooted and had Elegancia ROM 4.5.0 installed long time ago.
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
I wiped cache, simulated battery pull, and installed Elegancia ROM 5.2.0 and re-flashed boot.img from it. Nothing helps. It looks like hardware problem, but before I try repair options, perhaps anyone here has other ideas.
Speaking of hardware repairs, does anyone have experience with repairing rooted HTC phones ? I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
cozzamara said:
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
Click to expand...
Click to collapse
Can you remember when those situations are happening if the cellular network signal is weak in this area? Is this problem occurring everywhere or specifically in a zone area e.g. only work, only at home,etc.?
Are you using the Power Saver mode?
Maybe your SIM card is just a bit loose in it's support, try to install a "scotch" tape cut-to-size on its back, it only takes 5 minutes to try and its free!
cozzamara said:
I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
Click to expand...
Click to collapse
Not at all! Your warranty with your provider can be void, but not with HTC.
Many reports of the same issue with the Nexus Galaxy HERE
Yes, I am absolutely positive now it's a hardware problem. The same SIM card works perfectly in another phone, and other SIM cards don't work in this HOX+ with the same symptoms. The phone doesn't even notice absence of SIM card when there's none - it says "No Service", and doesn't say "No SIM Card", which it normally did before.
Lucky Thirteen said:
Not at all! Your warranty with your provider can be void, but not with HTC.
Click to expand...
Click to collapse
That is not what HTC told me. Their phone representative said that unlocking bootloader voids the warranty, regardless of how your purchased the phone.
I was ready to go ahead with paid repair, but after checking IMEI number, they told me this is a global (C2) model, originating in UK, and not only their warranty doesn't apply here, HTC USA won't even repair it for a fee because they don't have necessary parts. This was factory-unlocked international HTC One X+ (model S728E), purchased on US eBay, and yes - it is UK model, so I'm stuck now. I'll update when I talk to HTC in UK.
Update
As promised, I am posting an update to this story.
I called HTC UK and they said if the problem is not caused by firmware modification, it will be covered by warranty.
I filled RMA request on HTC UK support site, but then they changed their mind and told me that repair will cost because of the unlocked bootloader.
I didn't have any other options at that point, so I installed stock ROM, unrooted and re-locked bootloader and sent the phone to UK service center. I used the cheapest USPS shipping (about $20) and it took about 2 weeks for the phone to get there from NY, but once it got there, I received back repaired working phone here in the US in a couple of days. I was not charged any money for this, after all.
The serial number of the phone remained the same, but IMEI changed, which confirms that the problem was in hardware indeed.
By the time I got the phone back from UK, my eBay seller obtained RMA from US HTC (which they denied me directly).
This whole experience demonstrated that:
US HTC support is useless. Everything several of their representatives told me turned out to be outright BS.
UK HTC support is excellent.
HTC doesn't seem to have consistent policy regarding unlocked bootloaders. Formally unlocking voids warranty (at least on non-developer units), but in reality it probably doesn't, if the the hardware is faulty
My experience
HI,
I have an HOX which had the standard HTC firmware from new. The battery needed replacing so contacted my network provider who agreed to “replace” the battery for me.
Received the phone back, not my phone but a refurbished phone which now had branded firmware, not overly happy about that! But I did have “my” phone back.
After reinstalling all the apps I use regularly and using the phone for three days, I noticed that I could not get any network coverage for approx. 24 hours. I called at the network provider shop where the assistant said that it was unusual and appeared to be stuck in airplane mode, which I hadn’t noticed. After using factory reset and a new sim the problem was still evident.
Two options; return it to the network provider for repair or try one of the larger shops which have a technician on site.
Whilst deciding what to do (over lunch) my phone started working correctly all the network information appeared in the “about” menu, great, sorted. I assumed the new sim need to “register” its self :/ However, several hours later the phone again showed no network signal!!!!
I just left the phone to one side and decided that I should send it back for repair, again.
Having left the phone untouched, it again started working, the only thing that I noted was that each time it started working it had turned off power saver mode. I have left power saver off and for the last 24 hours the problem has not reoccurred. Early days, but fingers crossed
In summary I guess it is a firmware problem based on my experience.
I hope this helps anyone who experiencing the same problems.