Can't make calls - Galaxy S II Q&A, Help & Troubleshooting

Hey all so today I tried to make a phone call but after I dial the # and press call after like 3 seconds it goes straight to call ended. I can send texts and receive them and also use the data. Also I've had this phone for 4months now and never experienced this issue any ideas? I also haven't downloaded/installed anything recently

RoRo1990 said:
Hey all so today I tried to make a phone call but after I dial the # and press call after like 3 seconds it goes straight to call ended. I can send texts and receive them and also use the data. Also I've had this phone for 4months now and never experienced this issue any ideas? I also haven't downloaded/installed anything recently
Click to expand...
Click to collapse
Try to use the SIM card with another phone.
Just to check, if it is a problem with the SIM card / your carrier or phone-related.
And why do you have to dial a "#"?
Are there no phone numbers without this symbol/sign just to make a test call?
Maybe it is just an issue to transfer the "#" from your phone => mobile provider => ...?!

Related

Why does it always say "Conditional call forwarding active" when I make any call?

Why does it always say "Conditional call forwarding active" when I make any call?
Hi there, basically I bought a new and sealed T-Mobile branded Samsung Galaxy SII phone from eBay and am using my 3 mobile sim in it.... I assume it wasn't originally locked when I bought it, as I went through the root and unlock method (ChainFire app), and the code was 00000000, and never at any point asked me to enter that code into the system, so hey, my 3 sim seems to work in it.... apart from the fact that for every call I make the message "Conditional call forwarding active" always crops up with a beep to go with it, then after a couple of seconds the call is made. It isn't a major problem as such I don't think, but hell it definitely isn't normal and is quite annoying after spending £400 on this otherwise amazing phone.
I have tried to fiddle with the settings but for some reason I cannot disable any of the call forwarding settings, some sort of error message crops up. I have phoned up the 3 network who I am with three times today and they asked me to enter a few # codes to sort the problem out, but I had no luck, and then they had me factory reset the phone using the option in the settings. I did that, and I still have this problem. I also get the message "Connection problem or invalid MMI" when entering most # codes, this seems to have happened after rooting, though I am not 100% sure if that is the case.
My phone is the Samsung Galaxy S II I900, just to confirm that.
I look forward to hearing from you guys
I am on Three and I get the same message although my S2 was purchased from O2 then rooted. I have not seen any other reports about this but the message has not bothered me.
I have the same message. Ave tried several hings without success, however since it really does nothing, I am starting to get use to it. But if someone knows how to solve it please let us know
voice mail
Hi guys i have this to but it only started when i activated my voicemail so i think its down to the voicemail
e.g if your on the phone and someone else calls they are placed forward to your voice mail ???
hope this helps
Hey there guys, thanks for the replies so far, glad to hear others are experiencing this annoying problem. I seem to have had this since rooting it, originally T-Mobile though I am 99% it was never "locked" to the network for some reason as I mentioned as I have never had to enter the 00000000 code, which the free ChainFire sim app gave me (seems like it means it is unlocked already???). The guys on the 3 helpline were giving me loads of codes which weren't of any help, and telling me about what options I could fiddle around with, but I had tried all of these to no avail.
Are people also getting the MMI message I mentioned in my original post, whenever they enter # codes in the dialer? It seems to me that both of these problems started at the same time (this error message and the forwarding issue - I am sure they are linked). It means, for example, I probably won't be able to set up a speed dial because of it, nor will I be able to use the "secret codes" as mentioned in the dedicated thread of the same name on this site.
Why is it a problem for some and not for the majority of people, we must have something in common which we have done with our phones which has caused this?
I really hope someone can sort this annoying problem out.
It's normal. "Call Forwarding Active" is displayed when all calls are forwarded. "Conditional Call Forwarding Active" shows when forward when busy, forward when unanswered, or forward when unreachable is selected. To make the message go away you'd have to disable the three forwarding options in their settings. The pre-populated number is always your carrier voicemail (read from the SIM) or Google Voice.
BarryH_GEG said:
It's normal. "Call Forwarding Active" is displayed when all calls are forwarded. "Conditional Call Forwarding Active" shows when forward when busy, forward when unanswered, or forward when unreachable is selected. To make the message go away you'd have to disable the three forwarding options in their settings. The pre-populated number is always your carrier voicemail (read from the SIM) or Google Voice.
Click to expand...
Click to collapse
Cheers for the reply Barry, yeah I expect it is normal but the thing is I cannot change these settings, my phone won't let me as an error comes up. I know it's not a major problem, just a bit annoying I can't get it to go away. I can't disable those three things, I tried a few times already.
Plus, I constantly get the MMI error message, which I mentioned before, seems a bit of a coincidence how these problems started the same time. I can't enter the majority of "#" codes into the dialer, it always says "USSD Running" or something along those lines and then produces the message like 2 seconds later.
Any ideas? Thanks so far for the advice
I have this problem but unlike all others I cannot make any calls on account of it. When I try to disable call forwarding I get an error msg saying it's not supported by the operator.
There HAS to be a way to fix this. I cannot make any calls or use 3G.
Try this
menu-call-additional setting-select network default...
It work with my sgs2.
On the Galaxy S2 if you go to: settings-call-call settings-call forwarding-voice call forwarding -- You will most likely see that for unanswered or unreachable calls it's not disabled because it forwards it to your voicemail, that's why it says conditional call forwarding is active. If you disable all options you won't get the message but then unanswered calls won't go to voicemail.Hope that helps.
Satish
dynamicbot said:
Hi there, basically I bought a new and sealed T-Mobile branded Samsung Galaxy SII phone from eBay and am using my 3 mobile sim in it.... I assume it wasn't originally locked when I bought it, as I went through the root and unlock method (ChainFire app), and the code was 00000000, and never at any point asked me to enter that code into the system, so hey, my 3 sim seems to work in it.... apart from the fact that for every call I make the message "Conditional call forwarding active" always crops up with a beep to go with it, then after a couple of seconds the call is made. It isn't a major problem as such I don't think, but hell it definitely isn't normal and is quite annoying after spending £400 on this otherwise amazing phone.
I have tried to fiddle with the settings but for some reason I cannot disable any of the call forwarding settings, some sort of error message crops up. I have phoned up the 3 network who I am with three times today and they asked me to enter a few # codes to sort the problem out, but I had no luck, and then they had me factory reset the phone using the option in the settings. I did that, and I still have this problem. I also get the message "Connection problem or invalid MMI" when entering most # codes, this seems to have happened after rooting, though I am not 100% sure if that is the case.
My phone is the Samsung Galaxy S II I900, just to confirm that.
I look forward to hearing from you guys
Click to expand...
Click to collapse
Its just simple, Just take out ur sim card put it will some other mobile and cancle all diverts....and then put it back to ur mobile again and then check out wat happned....
Thanks
---------- Post added at 01:41 PM ---------- Previous post was at 01:36 PM ----------
dynamicbot said:
Hi there, basically I bought a new and sealed T-Mobile branded Samsung Galaxy SII phone from eBay and am using my 3 mobile sim in it.... I assume it wasn't originally locked when I bought it, as I went through the root and unlock method (ChainFire app), and the code was 00000000, and never at any point asked me to enter that code into the system, so hey, my 3 sim seems to work in it.... apart from the fact that for every call I make the message "Conditional call forwarding active" always crops up with a beep to go with it, then after a couple of seconds the call is made. It isn't a major problem as such I don't think, but hell it definitely isn't normal and is quite annoying after spending £400 on this otherwise amazing phone.
I have tried to fiddle with the settings but for some reason I cannot disable any of the call forwarding settings, some sort of error message crops up. I have phoned up the 3 network who I am with three times today and they asked me to enter a few # codes to sort the problem out, but I had no luck, and then they had me factory reset the phone using the option in the settings. I did that, and I still have this problem. I also get the message "Connection problem or invalid MMI" when entering most # codes, this seems to have happened after rooting, though I am not 100% sure if that is the case.
My phone is the Samsung Galaxy S II I900, just to confirm that.
I look forward to hearing from you guys
Click to expand...
Click to collapse
Just simple take out your sim card and put in some other mobile and cancel all divert and then put it back to ur mobile and check out wat happened ....
s_rajkotia said:
Its just simple, Just take out ur sim card put it will some other mobile and cancle all diverts....and then put it back to ur mobile again and then check out wat happned....
Click to expand...
Click to collapse
you realise thats almost a year old? Check the dates on threads before you post
ADMIN EDIT: True, but it is a current issue for some people so it's still valid to answer the question.
Doesn't work
My phone drops every call, even with SIM cards from different countries and in all conditions. Thinking this call forwarding might have something to do with it, I tried to deactivate it, first through the settings -- no luck -- than by reformatting the phone. Nothing, cannot get rid of it because it says it is set by the 2 different phone companies I use.
I don't mind the message but when I call someone, I can hear that the call is being sent somewhere, there is a 1st ring, then it rings the other phone. Does this have to do with call forwarding? Can it be interrupting the phone signal and causing the call to drop ?
I have also removed both the Turkcell and Telefonica SIM cards, put them into another unlocked phone and tried to cancel but as soon as I put them back, the message returns and my calls drop.
Im also getting this error when I updated to 4.1.2 and used galaxy s2 sim unlock
Has nothing to do with call forwarding !!!
The Message worked on all AT&T cell phones, since i can remember,. i been using go phones since 06..... and they all had this message when right after the number was just dialed, right after pushing the green phone icon button to dial it , right after entering the number to be dialed on the keypad.
I have found this message on LG Cell Phone 500 CU series... and all my other phones as well...
IT is NOT a CALL FORWARDING ISSUE>.. because i had worked on that for awhile myself...
IT is a Carrier Issue I believe.
and it doesnt happen ever single time , just on certain days . not sure, why... but perhaps, call your carrier and ask them what type of phone they have your phone listed as.
Then tell them the model and make u have. that might change things... Cell phone carriers know how to mess with your phone and break it too...
so if ur having issues with messaging, call forwarding, it just may be the settings the carrier has you listed or down for.
blah.
anyways. yes it is annoying, i just got a new phone, samsung galaxy express. it is starting to happen too on this one. but had it for a few days and it never showed up till about 2 days later.
I thing it is perfectly normal for your device to display this message, I'm central america and mine also says the same thing anytime i make a call "Conditional Call Forwarding Active. However since I have a prepaid or pay as you go plan with my carrier and whenever I have no more credits to make calls i get the message "Calling Barring Enabled". I guess it has something to do with your carriers settings, it doesn't bother me at all though since I'm already used to it so hope that helps.
Enabling call forwarding for real and then disabling it seems to work
I got the same error also on every version of the stock rom (it used to appear occasionally, though) on my Samsung Galaxy S2 (i9100, without g), in that case going into forwarding settings was enough, because the mobile used to read the current configuration from the network and recognized that there was no forwarding active!
I moved to Cyanogen Mod 10.1.3 / Stable and going into forwarding settings was useless... He was updating with the data from the newtwork, all the forwarding options were disabled but the notification message was still there...
I decided to enable it for real by putting a friend number from the same carrier and then disabling it immediately after, and it solved my problem! Hope it helps!
PS: I'm not sure that enabling the call forwarding is free of charge, just double check with your carrier first!
dynamicbot said:
Hi there, basically I bought a new and sealed T-Mobile branded Samsung Galaxy SII phone from eBay and am using my 3 mobile sim in it.... I assume it wasn't originally locked when I bought it, as I went through the root and unlock method (ChainFire app), and the code was 00000000, and never at any point asked me to enter that code into the system, so hey, my 3 sim seems to work in it.... apart from the fact that for every call I make the message "Conditional call forwarding active" always crops up with a beep to go with it, then after a couple of seconds the call is made. It isn't a major problem as such I don't think, but hell it definitely isn't normal and is quite annoying after spending £400 on this otherwise amazing phone.
I have tried to fiddle with the settings but for some reason I cannot disable any of the call forwarding settings, some sort of error message crops up. I have phoned up the 3 network who I am with three times today and they asked me to enter a few # codes to sort the problem out, but I had no luck, and then they had me factory reset the phone using the option in the settings. I did that, and I still have this problem. I also get the message "Connection problem or invalid MMI" when entering most # codes, this seems to have happened after rooting, though I am not 100% sure if that is the case.
My phone is the Samsung Galaxy S II I900, just to confirm that.
I look forward to hearing from you guys
Click to expand...
Click to collapse
I had the problem. Just solved it. select any one sim. Select settings-call settings-call forwarding-make sure all the options listed therein are disabled. Do this selecting all your sims one by one. The problem will have solved.
anilcsimon said:
I had the problem. Just solved it. select any one sim. Select settings-call settings-call forwarding-make sure all the options listed therein are disabled. Do this selecting all your sims one by one. The problem will have solved.
Click to expand...
Click to collapse
I can't disable the last option (please check the pics)
Sent from my Micromax Canvas 4 A210
Hello,
I also got the similar problem I can't call anyone since 2 days whenever i try to call someone the call drops out and shows the pop up message "Conditional Call Forwarding Active".
I tried to disable call forwarding in call settings but i cant disable the fourth option " Forward Call When Unreachable "
When i try to disable it another pop up message shows up " Unable to deactivate call diverting when phone is Unreachable. Unsupported by operator. "
Please help it is really annoying i can't call anyone.
I use Samsung Galaxy Note 3 Neo

[Q] No incoming calls

I've had the Galaxy S2 for about 2 months now without any problems.
As of last Friday, I can't receive incoming calls. People who try to call me hear one beep and then they get my voicemail.
Outgoing calls work just fine, as does SMS (incoming and outgoing).
I've put my T-Mobile SIM in another phone and then it is able to receive a call. Another SIM in my phone -> same problem: no incoming calls.
So I figured it must be the phone.
Customer support has started an investigation but that can take up to 1 week, so I thought let's ask XDA.
Can it be a simple setting that I've accidentally changed? Pretty often when I take my phone from my pocket, the screen is unlocked so that could be a cause.
If anyone has a clue or an identical situation, please let me know.
Zjoske said:
I've had the Galaxy S2 for about 2 months now without any problems.
As of last Friday, I can't receive incoming calls. People who try to call me hear one beep and then they get my voicemail.
Outgoing calls work just fine, as does SMS (incoming and outgoing).
I've put my T-Mobile SIM in another phone and then it is able to receive a call. Another SIM in my phone -> same problem: no incoming calls.
So I figured it must be the phone.
Customer support has started an investigation but that can take up to 1 week, so I thought let's ask XDA.
Can it be a simple setting that I've accidentally changed? Pretty often when I take my phone from my pocket, the screen is unlocked so that could be a cause.
If anyone has a clue or an identical situation, please let me know.
Click to expand...
Click to collapse
Does your phone ring when a call comes in and also does it go straight through to your voicemail?
daleski75 said:
Does your phone ring when a call comes in and also does it go straight through to your voicemail?
Click to expand...
Click to collapse
Straight to voicemail. But I've figured it out after 3 days
There's an option to automatically block all incoming calls in the settings. Must have accidentally been activated when the phone was in my pocket.
daleski75 said:
Does your phone ring when a call comes in and also does it go straight through to your voicemail?
Click to expand...
Click to collapse
In my case, the phone does not ring when I get a call at all. I have searched hi and low and I cant find a solution. I have rebooted, i have reflashed, I have changed my ringtone and nothing seems to work, please help!!
Hello my girlfriends SGS 2 has almost the same problem it cannot receive calls sometimes even though she can call everyone. The problem seems to fix by itself sometimes and it appears random.
I read that there was a problem with the samsung galaxy s when using 2G/EDGE connection with data activated and the problem was that the user could not receive calls randomly.
Can you confirm that you are using 2G/EDGE connection and Data activated? I am also trying to find the cause of this problem...
Hope my research helps good luck and waiting for your reply. (http://www.samsunggalaxysforum.com/...eive-incoming-calls-and-sms-while-using-edge/)
Later EDIT ---
She also has a vodafone provider but i have the same provider and never had this issue. Also no call filtering is done.
Make sure Call Forwarding is Disabled under Settings- Call- Call forwarding. And also try to delete the Voicemail number if you had set any.
Regards.
it's nothing Call Forwarding is Disabled related it is because of EDGE connection you can't have a sync or internet connection and while "dialing" data receive calls if you want to call anyone the network prioritizes and let's you dial whoever you want but it is not the same thing for incoming calls
^ Went over my head !
had the same problem in a bad 3g/data coverage area. solution was simply to turn data off and the calls started to come through.
turned data back on and now working ok.

Help, Sending Callers Directly to Voicemail

I received a replacement Atrix today and for some reason, it is sending callers directly to voicemail. I only know that they called if they leave a voicemail. I can't seem to figure out how to change it.
PzykoSkillz said:
I received a replacement Atrix today and for some reason, it is sending callers directly to voicemail. I only know that they called if they leave a voicemail. I can't seem to figure out how to change it.
Click to expand...
Click to collapse
You need to go back to your service provider and have them check your phone and SIM card. This usually happens when the system cannot "find" your device on the network meaning something isn't connecting correctly. It's the same thing that happens if your phone is turned off. Network sends out a signal to see if your phone is there, gets no response, sends straight to VM.
Alright, thanks. The weird thing is the phone works fine when I call out. Only problem is when people call me. They sent me the phone with a new SIM, but it didn't work so I put my old SIM in which I'm thinking might be the problem. I'll run up there tomorrow and bring both SIMs to be sure.
settings - call settings - Call forwarding. Make sure Always Forward is disabled.

Can't make or receive calls

Having a really weird problem.
Every time I try to make a call, the call timer starts and gets to 5 seconds before saying call ended and I get a "beep" from the phone. No dial tone or anything. Then if I call my phone number it tells me that the call can't be completed.
I have pulled the battery and sim card. I even thought it might be related to the boot looping issue. So I was going to try and see what mode the phone was in. But I can't get the *#*#4636#*#* number to work. I dial it and nothing happens.
I did confirm that I could still connect to the mobile network and was still receiving data.
Also I might add I just did the ICS OTA update a couple days ago. After that I went through the process of unlocking the bootloader and rooting the phone. Haven't flashed a rom or anything. And the phone worked fine for a couple days, and boom now I can't make calls. I did uninstall updates and disable both the blockbuster and nfl mobile app.
Anyone have any possible advice?
Ok apparently Verizon is having problems in Columbia.
This thread can be deleted by the mods if necessary.
you can get into the 4636 hidden menu by using the HZutils app.

Unable to receive calls

Strange issue, I could send/receive text messages, and I could also make calls, but when trying to call my phone from another phone or if anyone else called me it would just ring like normal and go to voicemail, but my phone wouldn't ring or indicate that I had a call / missed call. This was fixed after a reboot but has anyone else had this issue?
painkillaz said:
Strange issue, I could send/receive text messages, and I could also make calls, but when trying to call my phone from another phone or if anyone else called me it would just ring like normal and go to voicemail, but my phone wouldn't ring or indicate that I had a call / missed call. This was fixed after a reboot but has anyone else had this issue?
Click to expand...
Click to collapse
I have the same issue I tried a reboot but the problem keeps coming back did that fix it permanently for you? Sometimes calls come in other times it just shows up as a voicemail.
newb09 said:
I have the same issue I tried a reboot but the problem keeps coming back did that fix it permanently for you? Sometimes calls come in other times it just shows up as a voicemail.
Click to expand...
Click to collapse
My mom's G3 exhibited this issue over the weekend, waiting to see if it comes back.
newb09 said:
I have the same issue I tried a reboot but the problem keeps coming back did that fix it permanently for you? Sometimes calls come in other times it just shows up as a voicemail.
Click to expand...
Click to collapse
I haven't had the issue since, but then again I wouldn't know unless someone texts me that they've been trying to call (I don't monitor my voicemail that closely...probably should though).
I've seen the exact same issue as well. I won't even get the call but the voice mail will show up if the caller left a message. Hopefully this is just a bad connection to the cell towers at the time the call was trying to get through and not some other issue.
Lio37 said:
I've seen the exact same issue as well. I won't even get the call but the voice mail will show up if the caller left a message. Hopefully this is just a bad connection to the cell towers at the time the call was trying to get through and not some other issue.
Click to expand...
Click to collapse
Hi coming from the M8 forums and checking things out, and I had this issue and it was due to the tower being worked on in my area. I didn't have service for an entire month at my office or apt, which are less than a mile apart. Now I have poor data service but i can receive calls. You might want to contact Sprint and let them know ASAP
I cant receive calls but i can do outgoing and sms to others weird using international unlock lg g3 sprint
Same here...maybe 2 out 10 test calls I tried went through. I called sprint and they instructed me to re-provision the device using some ##7..something..something## dialer codes. My phone magically receives calls, but I have a feeling their re-provision crap didn't do anything to fix, it was just the re-boot part that "temporarily" fixed the incoming call problem.

Categories

Resources