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So I recieved my XV6800 replacement after I bricked the last one....hehe
Today I got a computer phone call asking for a survey of my experience.
I rated it as a 1. It then asked me to record my explanation on what went wrong and how they can improve. I told the recording that Verizon is crippling my phone by holding back Features and Fixes for bugs in the software due to their greedy corporate hack jobs. I also said that I wish I could cancel my contracts and move to Sprint or Alltel bc they want to provide the best experience possible. HAHA
Now supposedly a customer service manager is going to contact me to discuss further the issues I am having!
TAKE THAT VERIZON GIVE ME MY UPDATES!
Let us know what they say if the do call you. It would be interesting to hear.
I know I can't wait!
what does alltel and sprint give you that verizon doesnt? just curious because im a on alltel
It is all subjective based. Primary reason to most is updates releasing REV A. Altell started with Win Mo 5 and not six. I believe the still have the GPS locked atleast the local Altell store said they do. Go to Sprint enjoy the upgarde and horrible Customer service. I will deal with hacking my phone to get what I want if good Customer Service and network coverage comes with. A co worker had 3months of hell with that company over her auot pay and Mogul issues. She now is wth the big V and a 6800.
Haha I agree with you I like verizon's service(except I would prefer a SIM card and the GSM network) but if we give our great customer service enough hell we can get that new Verizon update faster! Call in and complain!
I'm with Sprint, and they've been pretty nice to me. Not a single problem. But then again I have Sprint Business as opposed to Sprint Personal.(or wtv it's called)
mkenny2 said:
Haha I agree with you I like verizon's service(except I would prefer a SIM card and the GSM network) but if we give our great customer service enough hell we can get that new Verizon update faster! Call in and complain!
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I have called Verizon and voiced my displeasure with at minmum not having released a rom update to enable Rev A. I got the 6800 because of Rev A option over the I-760. Almost all of their PDA phones don't offer Rev A so why not be able to offer it to folks on one phone atleast. As for the GPS I have also mentioned many of us spend 30-45 a month for data so why do you need another $9.99.
When I spoke to a Verizon CS rep a few weeks ago, I mentioned also that I was looking for the REV A speeds and wasn't interested in GPS since I already use a third-party program on the XV-6800 (IGuidance with a M5+ reciever).
The rep didn't seem to like my GPS comment esp when I mentioned that I wasn't going to be paying 9.99 for their version.
WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
Not we. I use more messages, more data and pay half that. Verizon wouldn't be an option even if I wanted to.
I don't really think Sprint needed to market the ET4g, everyone and their mother knew that phone was coming to Sprint.
Sent from my Photon.
And why the hell is this thread in the PHOTON forum? Smfh...where is a mod when you need one......
Sent from my MoPho using XDA Premium.
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
I'm team Android all the way, but let's be honest...Apple users aren't nearly as discerning as we are, because they dont have a choice. Therefore if you want one of their phones there is but one launch day, hence a partial explanation for the need of a pre-order.
Sent from my MB855 using xda premium
even still not having preorders on one of sprints flagship phones (wether they know it is or not) is still poor choice. i mean hell i preordered my ns4g and that was a year too little too late
Thank you for sharing OP.... Now beat it.
Man for a second I thought I was in the wrong forum! Lol!
R2DeeTard said:
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
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bitter....what would I be bitter about poor service through out the NY metro area, and getting no help but run around. Missing important calls and finding out about it hours and days later. This has to change and I am not the only one having connection issues around the states.
I have touted Sprint for 15 years buddy, so get a grip. But, now they seem to be reverting back to the early 2000 era when they fell off the 60 stock high....rofl.
I know I should be ecstatic for my paltry cash that I got **** service with no real explanation for the last 4 months. If it doesn't change by the time a the Prime launches on Verizon I ll be gone. This is not being bitter it's called paying for service, and expecting to get it every day in the areas that I normally have service rather than when they decide to fix it and then lie about it. A few of the major tech sites has made this same issue of service alert in their blogs, and to Sprint about this issue. Sprint has told them in mid September they are working on it , and yet tell me there is no know issue. When I tell them its all over the Sprint forums, and and tech sites they then say oh yeah we are working on it and don't know when this issue will be fixed. Not to mention that because they recognize there is a issue they even opted to let me out of my contract. Let me tell you if the Prime was on Verizon I'd be gone.
Please Big Red bring out the Prime so the Photon owners can have our forum back.
I'm coming off the HD2 which other than WM never had a problem with, it was fully rooted running the latest Android builds.
I got the Amaze over the weekend and switched sims. I don't live in a particularly good area for tmo coverage so fired up the wifi and everything seemed good till I'm at work on Monday, no 4g or any data coverage. Called Tmo, incredibly frustrating experience dealing with their automated attendant, here's a tip, just keep telling it you want to UPGRADE, once it thinks you want to spend money it will pop you to a rep. So the rep tells me I need the new sim, ok, it's at home so when I get back pop that in, call 611, 15 minutes of dealing with the auto attendant, multiple I'm hanging ups until I say that magic word "upgrade". Get the sim activated, wait overnight, no data connection. Call 611 again, "upgrade" ok right over to a rep who tells me I also need a new data plan for $30 which is $6 more than I pay now, so OK what are you going to do the phone doesn't work as is, upgraded to the new data plan and now it does.
Arghh, hope this helps.
If you just say 'Cancel', the automated system will get you over to Customer Loyalty. They are the best group to deal with as they have access to everything and can make deals on phones, etc.
Is there a corporate store near you? I highly suggest you go to the store and try to find someone to speak to in person about your issues. They will resolve them. They can't cancel in the store, but they'd be more than happy to assist you.
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
daswahnsinn said:
I was wondering if T-mo offers employee discounts from other businesses. I have sprint now and will be leaving them soon and I work at Target so sprint gives me 20% off my monthly bill.
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They do, but I don't know is they offer one for Target. They also offer AAA discounts.
Contact customer care and ask if Target has a discount available.
It's called MCSA and the reps have a list of all the corporate nodes available to customers. Often times your bill cycle will change to match those of the corporate node so that's something you have to bear in mind.
Had the same thing happen to all 3 HD2s that I upgrade from .. all running latest NAND androids
after the same frustration, it's an issue with the network,
finally I called like 4X
and one tech explained, it's going from HD2 (which is WM) to ANDROID (even though it had android on it) so we powered down the WEB(DATA) on my plan, "changed it over", powered down my phone and turned it back on and DATA is working fine since then,
MIND you, it was working fine day one, I also went to work, it was working fine(well i thought since I was online but with wifi) I didn't noticed until like 20 minutes into my drive I got no emails (I get emails from work like every 2mins)
thats when I started calling TMO
***update, (got 3 different contacts)
----on both had frustration, last one, I explained, switch over my web from WM to ANDROID, tech said uh ok, didnt even power down my phone 2 mins later , working fine, so in all took like 10 mins on phone if that and all because of the automated person
Thanks, guys I will have to call and find out. To me that's icing on the cake and not a deal breaker.
EDIT: It's 10% not much but anything is better than none.
My brother just called Sprint (in Ohio) and asked if they had the Evo LTE in stock. The guy on the phone said "they're coming in at 3pm today." It was the manager, and he confirmed that it was indeed EVO LTE, not just a regular shipment.
Anyone else hear anything like this?
I called a few Sprint stores (in Atlanta) and they have not heard anything. She said they have a shipment coming in at 2pm today but doesn't know what's on it yet. So I plan on calling back at 2:30 to see what's up.
They might be getting shipment but pretty sure they're holding them until Sprint releases an "official" launch date. Until then, they're pretty much under lock and key.
I think a lot of Sprint stores already have them, and they're waiting for other 3rd parties to get stock before releasing an official launch date (Best Buy, Radioshack, etc).
Hopefully everything will be released by customs and in warehouses this week. I'm sure a lot of people are getting frustrated at this point and delaying another week might derail the Evo LTE train.
Thank you for the info sir.
Was not aware that some stores may already have them.
However, the guy told my brother to come get one today though. So not sure what's going on with that.
My sprint said last week, likely Wednesday, so this sounds right.
Check Me Out On The Google Play Store!!!
Sent From My Half Dead HTC Evo 3D, On The Now Network From Virgin Mobile?
I've seen a few threads now with people having bad reception and trading in there phone for warranty issues to get a better signal, etc. So I thought Id post this under general with its own thread so hopefully anyone who runs into this situation can see.
So like the rest Ive had horrible service compared to my buddies N3, and my wifes 5s, I took my phone in to an authorized retailer they checked out the SIM card and for whatever reason my phone running totally stock rom still reverts back to CDMA and when it does connect to 4G its only brief and not that great and overall speeds are slow, despite trying out different modems, same result. Called Verizon up and was put in touch with tier 2 tech support. Which I see alot of Verizon bashing but I talked to 2 guys from the Atlanta call center and I will say they were awesome to work with, however they could not issue a warranty replacement. They tried 2 or 3 times and got their manager involved and had no problem trying to get me a new phone, however they found when there computer wouldn't allow the transaction to go through, that earlier this month of July when Verizon killed off there Device Payment Option, NOT THE EDGE PROGRAM, BUT the DEVICE PAYMENT PROGRAM that there online and call centers lost there support of being able to do anything to help people who used this program, such as me someone who wanted an early upgrade but was locked in for another year or people trying to keep unlimited. I live just over 2 hours from a corporate store so this sucks for me, and now knowing any future problems Ill have to drive to get help because for some reason Big Red decided this was the best way to go.
So I just wanted to share in case anyone else has this problem, or was in the same boat. Im not on a contract anymore, not on Edge, own the phone outright, and can't even get Verizon to help out on the warranty now. UGH if it wasnt for them being the only service provider where I work!
Contact Samsung. This presumes you still have original proof of purchase. They will replace the phone. They are the actual warantor for the phone.
Sent from my Note 3 via Tapatalk
I am under a monthly payment plan (not edge) and called about my signal issues and dropped calls. The rep stated that because I am on the payment plan I have to exchange it in a store. He made the appropriate notes in the account and I will check out the store in the next day or so for the replacement.
I am on the same plan and had to do the same thing. When I did finally get them to try and replace it, they made me go to the store. Went in the store and told him to check the account notes and walked out of there in 10 minutes with a replacement ordered.
As I said I live a bit from going to the actual city that has a corporate store hopefully Ill make it over there this next week, although they never tod me about making notes I hope its hassle free.
A quick question for those of you who got a replacement from the store, how'd they ship it? The guy on the phone told me that as long as it was placed before 4:30-5pm EST they'd overnight it, howd they do you guys going through instore?