I've been having this problem probably once a day since I've gotten the phone where my phone will lose data signal while switching between 3G and LTE and the only way to get data back is to restart the phone. Turning airplane mode on and off won't work either.
Ive had that issue too..but most of the time it switches back n forth no problem
bik2101 said:
I've been having this problem probably once a day since I've gotten the phone where my phone will lose data signal while switching between 3G and LTE and the only way to get data back is to restart the phone. Turning airplane mode on and off won't work either.
Click to expand...
Click to collapse
Sent from my ADR6425LVW using XDA App
I haven't noticed any data problems until today. I am unable to connect to 3G. We do not have 4G in my area.
These problems are probably bugs in the LTE System.
Sent from my Galaxy Tab 10.1
jbh00jh said:
These problems are probably bugs in the LTE System.
Sent from my Galaxy Tab 10.1
Click to expand...
Click to collapse
why should bugs in the LTE system affect 3G?
the 3G our phones use is not exactly the same as standard 3G unless you force your phone into EVDO 3G via the ##778 menu. which if you are not in a 4g zone I would recommend simply for stability. The 3G our phones use is basically a layer between 3G and LTE as I've had it explained to me.. I really don't know much else about it though, sorry. I'm sure someone else here can shine more light on it however.
racingtiger03 said:
the 3G our phones use is not exactly the same as standard 3G unless you force your phone into EVDO 3G via the ##778 menu. which if you are not in a 4g zone I would recommend simply for stability. The 3G our phones use is basically a layer between 3G and LTE as I've had it explained to me.. I really don't know much else about it though, sorry. I'm sure someone else here can shine more light on it however.
Click to expand...
Click to collapse
oh that's really interesting. thanks for that little bit of info. had no idea.
Same problem with it dropping data signal and never coming back without restart. At least now i know its not a hardware issue
I've had the same problem lately
~John
damn.. i was actually hoping this was a small problem with a simple solution... everything else about the phone is perfect except for this one problem.
Having the same issue here....when switching to cdma I get no 3G just 1X.....hope they find a fix soon
Sent from my HTC Rezound
same here guys. call Verizon and let them know. I think it helps if a bunch of us make them aware.
I've had a ton of weird data issues with the Rezound. I get 1x where i should get 3g, i get 3g where i should get 4g and i get nothing way too often.
I've only had this happen once with the rezound. Shows nothing but bars, no data can be used. Sometimes switching to 3g or 4g in lte on/off helps.
Had this problem intermittently on both my wife's and my bolts, completely agree its just a lte being a new tech issue.
I've listened to a podcast on how the handoff works and its definitely not fool proof.
racingtiger03 said:
the 3G our phones use is not exactly the same as standard 3G unless you force your phone into EVDO 3G via the ##778 menu. which if you are not in a 4g zone I would recommend simply for stability. The 3G our phones use is basically a layer between 3G and LTE as I've had it explained to me.. I really don't know much else about it though, sorry. I'm sure someone else here can shine more light on it however.
Click to expand...
Click to collapse
Im in Lawton Oklahoma and I'm not gonna c 4G till 2013 and I'll be pcs before that.
Now I access the ##778 menu in edit mode and what do I do to force EVDO 3G?
Rocking and Loving My Unbelievable Crazy ReZound
Dial ##778#, call
edit mode
password is 000000
modem settings
Rev. A
select "enable"
menu > commit
phone will reboot and you should get 3G back
This changes your network from eHRPD back to EVDO Rev.A. For LTE phone owners, eHRPD causes 3G to die (most of the time anyway) when the LTE network has problems. Get back on normal EVDO and you're good to go.
^ from Jntdroid on another forum (not sure if we're allowed to post to other forums here) I'm not positive on where he got it from, but this is a capability of all HTC 4G phones
I've had occasional issues with being down to 1X, but even that was only during nationwide 4G network issues, definitely get in touch with VZW about that... not that they have enough sense to fix anything *sigh*
Data Connection slow to Acquire (3G/LTE)
If I'm on the subway, or somewhere with no service, then come above ground, I get voice (full bars) but no data -- it could take upwards of 3 minutes+ for data to come back up. Any thoughts?
I've been losing my 3G service throughout my city, being restricted to 1x so many times lately where I SHOULD be getting 3G!(4G isnt available in my area yet). It's really annoying...perhaps nexus isnt theeee only one...
^should I try calling and programing what the user implied? Again, I am not in a 4G area...
not2gutta said:
I've been losing my 3G service throughout my city, being restricted to 1x so many times lately where I SHOULD be getting 3G!(4G isnt available in my area yet). It's really annoying...perhaps nexus isnt theeee only one...
^should I try calling and programing what the user implied? Again, I am not in a 4G area...
Click to expand...
Click to collapse
Same issue as you. I live in a 3G area only and my 3G drops out a lot. Even a reboot doesn't get it back. Not sure what to do :/
Related
Hello Just wanted to say thank you to all the peope who support this awesome website.
I got my TBolt yesterday and i know people have said they have had weird reception for 4g and what not. Luckily my house is in the center of a 4g area so in my house i have had perfect 4g coverage but today i went to town and i looked like it was trying to switch from 3g, 1x, or 4g but unsuccefully as it would only stay for a few seconds then disapear. Does this have to do with Verizon problems? if not what should i do?
Thanks
I was having the same issues going back to 3G from 4G. I would get no icons on the top of the screen and could only make phone calls. Tech support had me do a factory restore and that fixed it right away. Very annoying for sure to have to set up your phone all over again. If this keeps happening I'm not sure I will keep the phone. I am not about to factory reset every time this network handoff issue occurs.
Tech support told me they are working on a fix and I don't need to hard reset it yet. To me its silly to hard reset if its just going to happen again.
i was having similar issues and tech support had me take out the battery for a min and then put it back in and boot up and i had 3g back
Battery pull didn't work for me...
thanks guys battery pull seemed to work well!
Local VZW store said a national tech support email went out this afternoon regarding TB problems switching and dropping data. Email said the fix is on the network side and the phones have to be hard reset after 1PM mountain time to be fixed. Sounds fishy, but maybe worth a try.
I saw this linked in another thread. I take no credit for it.
http://forum.androidcentral.com/htc...blems-3g-data-dont-hard-reset-read-first.html
It helped me a little bit with my sporadic 3G connections here at work.
It appears vzw's eHPRD's network is down which is why data has been dropping once a tbolt is out of LTE coverage.
Use the ##778# menu (hit call after ##778#)-->password is 000000-->modem settings-->Rev A-->choose enable-->hit the menu button on the tbolt and commit changes
This is from the androidcentral forums. I can't post links yet, but a quick search over there will reveal the specifics.
This forces the device to use EVDO instead of eHPRD so you'll lose simultaneous voice/data, but at least if you're not in LTE coverage you'll get data. The device will still connect to LTE if it's available.
This worked on my device and my wife's.
I noticed that even in some areas of the same city that this network error is causing no access to 3g. I tested it by following the guide and sure enough the 1x switched to 3G. I hope Verizon gets this up and running. I think this is also causing calls to drop.
Sent from my ADR6400L using XDA App
God Dam ****ing verizon biooootch, angered me so much saying i couldnt get on 3g because I voided my warranty by doing *#*#4636#*#* and shutting of LTE. OMG I wanted to punch her through the phone.
I've been having an issue and I don't know if it's related, but it sounds like it.
I've been turning my phone to "CDMA auto (PRL)" whenever I go out for the day to conserve battery. But there's this one place that seems to disconnect me whenever I go. It's happened twice now, but when I go there, I lose data service and can't manage to get it back even after switching to 4G. The first time it happened, it was out from about 11pm to 3am. Today, though, I switched it to 4G and it came back, along with 3G.
Now, the problem here is that my girlfriend's Thunderbolt is fine during all of this. I'll lose 3G, but hers will stay connected even though we'll be in the same location. I don't understand what would be different about mine than hers. :S
Hey DJComent try pinggolf12's fix it worked for me.
I recently upgraded from the Incredible to the Rezound and find that when 4G not available, the signal drops down to 1X. Not only that, it seems to stay in 1X even when 4G is available. How can I get the phone to drop to 3G when 4G not available? The Incredible ran in 3G in the same areas that the Rezound drops to 1X. What do I have to set to get it into 3G?
Thanks for help.
both my GF and I have been having trouble with this on both our phones... We both live and work in 4G coverage, pretty strong coverage too. Yet we both see 4g drop out to 3g or 1x. Its very random, and I've had it happen right in the middle of browsing the web. (All of a sudden a page takes forever to load or doesnt and the phone acts like it has no data connection, I go to the home screen and see that I am all of a sudden on 1x..)
I recently read an article that talked about how VZW actually has a pretty major issue they need to resolve pertaining to authentication on the LTE network. I don't know the exact mechanics of it, but basically the authentication fails and you get booted off the LTE network until the phone tries to hop on it again. Right now, the two phones I have personal experiance with do not try very often to get back on and it often takes going into the wireless settings page and selecting mobile networks and going in and out of that screen a couple times, or if it is being stubborn, airplane mode, site for a minute, and then back on. Occasionally I have to reboot the phone.
It really irritated me good last night when I really needed the data connection for GPS navigation because I took a wrong turn in an unfamiliar area..
Sometimes going in and out of airplane mode helps or restart.
I'm not going to say look on the forums. Here is a quote from another thread and linked another thread.
had the same issue and fixed by this.
racingtiger03 said:
Dial ##778#, call
edit mode
password is 000000
modem settings
Rev. A
select "enable"
menu > commit
phone will reboot and you should get 3G back
This changes your network from eHRPD back to EVDO Rev.A. For LTE phone owners, eHRPD causes 3G to die (most of the time anyway) when the LTE network has problems. Get back on normal EVDO and you're good to go.
^ from Jntdroid on another forum (not sure if we're allowed to post to other forums here) I'm not positive on where he got it from, but this is a capability of all HTC 4G phones
I've had occasional issues with being down to 1X, but even that was only during nationwide 4G network issues, definitely get in touch with VZW about that... not that they have enough sense to fix anything *sigh*
Click to expand...
Click to collapse
Good luck. It's what fixed mine.
Sent from my rezound using xda premium
I have the same problem sometimes. Well most of the time actually. =(
Sent from my 4GHz Quad Core G1
I have the same issue periodically ..tho I live in a non lte area..so your suggested solution prob wouldnt be a good idea ey
Sent from my ADR6425LVW using Tapatalk
Same issue here. Only happens when I go from a 4G area to a 3G area. I end up getting stuck in 1x. The phone switches fine from 3G to 4G. But when going back to a 3G only area, it by-passes 3G and I get 1x.
No toggling helps. I have to reboot to get 3G back. I also tried that fix posted above. It does not help. Called verizon again tonight.
The strange part is before we had that 4G outage a few months ago, the phone would switch just fine. Now it's a pain in the ass.
Sorry it isn't helping. It worked in mine and done exactly the way it told me. Go from 3-4g now without an issue. No 1x like before
Sent from my rezound using xda premium
I really like this phone but want to make sure that the LTE connection issues are able to be fixed with a software update. I hope Sprint isn't BS'ing on this. I have a couple of days to return the phone and want to make sure this is fixable before deciding to keep it.
Anyone know if the Sprint rep who said it's a software issue is telling the truth or BS?
At heart it is a good radio. No reason it shouldn't work as it's supposed to. So, the majority of the issue is software. And it is fixable. Maybe just as good as S3 and iPhone 5 LTE reception?
The big question here is if Sprint will actually fix it this time. Know that there were fixes for LTE in 2 previous ota's. To what extent they worked on it before, idk. Thinking that this time is make or break it.
So, the answer is wait and see. U can get out of contract if LTE doesn't work for u though. It's apart of your service plan. Gonna require persistence on your part to get out after the 14 days is up, but u can do it.
If I were u and needed a good LTE capable phone, I'd go with the S3. Because at this point, it is up in the air if it will receive LTE like it should in the near future.
Correction first update was wifi, second was lte lol
Hope so. Has to be software related since both this and the s3 have the same radio. And, since the airplane mode on/off trick gets it working, I'm lead to believe its software.
Sent from my EVO
celticking said:
Hope so. Has to be software related since both this and the s3 have the same radio. And, since the airplane mode on/off trick gets it working, I'm lead to believe its software.
Sent from my EVO
Click to expand...
Click to collapse
Airplane mode trick???
I really hope they can fix this. I decided to keep the phone after looking at the S3 screen and build quality I just couldn't switch. I really love the screen on this!! It is just as good as my wife's iPhone 5 in color reproduction. The S3 is nice but don't like PenTile as I can notice it and I don't like it when whites have a blue color to it.
The Evo LTE has the same SoC as the S3. If the Evo was having hardware problems with LTE so would the S3, but that is not the case (according to what I have been able to look up). Therefore it can be concluded that the LTE issues are software and not hardware.
docmalc said:
Airplane mode trick???
Click to expand...
Click to collapse
AKA Airplane Mode Dance
If you are in an LTE area and your phone is stuck on 3G, or if your phone is on LTE and it drops back down to 3G, then toggling Airplane Mode ON and back OFF will make the radio scan and re-latch to LTE.
That's the problem with our EVOs, it's an LTE threshold and handoff problem.
I live right on the edge of LTE coverage, so my phone will handoff to 3G because it decides the LTE signal is too weak. The problem is, in my area a "weak" LTE signal is MUCH faster than a strong 3G signal. If I go into my radio options and choose "LTE only" it will hold LTE signal all day long. So the signal is there, albeit weak.
What we need is a software fix that will change our radio's signal threshold so that it will prioritize a weaker LTE signal over 3G.
I'm tired of doing the airplane mode dance. If LTE is available, I want my EVO to latch on and stay on it even if it's weak.
Sent from my EVO
I use to get spotty LTE here in san Antonio so I thought it was the radio. But now I've been getting it pretty consistantly everywhere. So now I'm starting to think its there towers or something
Sent from my EVO using xda premium
mexlos said:
If I go into my radio options and choose "LTE only" it will hold LTE signal all day long.
Sent from my EVO
Click to expand...
Click to collapse
Any way to do this on sense? I've only got lte/cdma and cdma only options
banccalif said:
Any way to do this on sense? I've only got lte/cdma and cdma only options
Click to expand...
Click to collapse
Using a Sense ROM, open your phone dialer and type *#*#4636#*#*
Select "Phone Information" then scroll down to "Preferred Network Type" and that should give you the option you're looking for
Sent from my EVO
Or download the app "network" from playstore. Let's u do the same thing while less obtrusive and gives u more options.
Anthonicia said:
Or download the app "network" from playstore. Let's u do the same thing while less obtrusive and gives u more options.
Click to expand...
Click to collapse
Can you link it? I'm finding various apps named "network" something or another but none with just that solely as the title
The icon changed so I had a bit of trouble finding it but here you go Network app
mexlos said:
Using a Sense ROM, open your phone dialer and type *#*#4636#*#*
Select "Phone Information" then scroll down to "Preferred Network Type" and that should give you the option you're looking for
Sent from my EVO
Click to expand...
Click to collapse
Anthonicia said:
Or download the app "network" from playstore. Let's u do the same thing while less obtrusive and gives u more options.
Click to expand...
Click to collapse
om4 said:
The icon changed so I had a bit of trouble finding it but here you go Network app
Click to expand...
Click to collapse
Thanks guys! Installing app now and have the data code saved for a rainy day as well
Edit : after switching to lte only, I get no data (voice or sms) but im able to run a speed test using 4g. I live in L.A. but I connect to an Albuquerque, New Mexico server I'm not sure what else I'm to do to enable lte only and keep data
It's NOT true for me that switching it to LTE only will keep it connected. I still only keep the connection for about 10 seconds and then it goes back to 3G. My understanding is that option in both *#*#4634#*#* and ##DATA# is "preferred mode." It will drop back to 3G.
And I know for sure that Sprint and HTC have an open ticket on this issue of aquiring and keeping an LTE signal. They will eventually get a fix out for it.
I used the network tool post earlier and set mine to cdma/lte... So I get 4g and voice/text.. no evdo. Which is fine by me because evdo sucks anyway lol.
Works great I now can keep 4g in my house like my gfs gs3 and not switch back to crap-do
Sent from my EVO using xda premium
Someone try the 10/21 build of cm10 from deck.
I'm holding lte and seeing it places I couldn't get it before even when set to lte only.
This has completely corrected the issue for me.
Sent from my EVO using XDA Premium HD app
Good day all!
I've been experiencing some issues since I got my C6806 3 weeks ago. I live in Toronto and my provider is Rogers. The phone itself is unlocked and is just running the stock software which is 4.2.2, build # 14.1.B.2.257
Ever since I got the phone I've had a periodic issue where the phone signal strength will just completely die out to 0 bars, then it'll come back to full bars about 30 seconds later. It happens whether I'm home or out on the road. It happens if I'm using LTE bands or 3G or HSPA. It also happens whether I've got wifi on or off.
Any troubleshooting steps you could suggest?
Thanks in advance!
vivftp said:
Good day all!
I've been experiencing some issues since I got my C6806 3 weeks ago. I live in Toronto and my provider is Rogers. The phone itself is unlocked and is just running the stock software which is 4.2.2, build # 14.1.B.2.257
Ever since I got the phone I've had a periodic issue where the phone signal strength will just completely die out to 0 bars, then it'll come back to full bars about 30 seconds later. It happens whether I'm home or out on the road. It happens if I'm using LTE bands or 3G or HSPA. It also happens whether I've got wifi on or off.
Any troubleshooting steps you could suggest?
Thanks in advance!
Click to expand...
Click to collapse
has it always happened?
Have you got stamina mode on? Turn stamina mode off and see if it stops..
hamdogg said:
has it always happened?
Have you got stamina mode on? Turn stamina mode off and see if it stops..
Click to expand...
Click to collapse
It seems to happen on a frequent basis. At least a couple of times a day when I happen to be paying attention to my phone.
I've never actually used stamina mode, and it's always been off.
How's LTE and HSPA where you are? If the signal is poor it'll switch over to the next thing on ladder. If you have a poor LTE signal it'll jump down to HSPA, and if you have a poor signal on that one it'll jump down to EDGE. It's the same dance if you walk into an area where there is good LTE coverage. It jump up from EDGE or HSPA to LTE, and iin all cases when it switches, you'll notice a couple of seconds where it connects to the new frequency (by having zero signal). That's why I disable LTE when I know I'm going to be in an area with poor LTE signal for a long period of time.
Not saying that this is your problem, but try only using EDGE for a couple of hours and see if it happens again.
Sent from my C6833 using Tapatalk
LordManhattan said:
How's LTE and HSPA where you are? If the signal is poor it'll switch over to the next thing on ladder. If you have a poor LTE signal it'll jump down to HSPA, and if you have a poor signal on that one it'll jump down to EDGE. It's the same dance if you walk into an area where there is good LTE coverage. It jump up from EDGE or HSPA to LTE, and iin all cases when it switches, you'll notice a couple of seconds where it connects to the new frequency (by having zero signal). That's why I disable LTE when I know I'm going to be in an area with poor LTE signal for a long period of time.
Not saying that this is your problem, but try only using EDGE for a couple of hours and see if it happens again.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
LTE and HSPA coverage by Rogers in Toronto is great overall. I don't really use the LTE APN because it seems to suck up battery life immensely. I just keep it in the normal APN that seems to switch randomly between HSPA and 3G. The issue can occur if I'm just sitting still in a spot. I'm using it, and all of a sudden the signal just cuts out for about 30 seconds and comes back. Both before and after the incident I am usually at full bars.
I'm unsure of what EDGE is. The only things I control are the APNs I obtained from Rogers - one is just the standard one that gives me 3G and HSPA, and the other is LTE.
Dunno what else I can really do. I doubt it's my provider so it's gotta be the phone. Any other real troubleshooting steps to try, or should I just get this to Sony?
:good:
vivftp said:
LTE and HSPA coverage by Rogers in Toronto is great overall. I don't really use the LTE APN because it seems to suck up battery life immensely. I just keep it in the normal APN that seems to switch randomly between HSPA and 3G. The issue can occur if I'm just sitting still in a spot. I'm using it, and all of a sudden the signal just cuts out for about 30 seconds and comes back. Both before and after the incident I am usually at full bars.
I'm unsure of what EDGE is. The only things I control are the APNs I obtained from Rogers - one is just the standard one that gives me 3G and HSPA, and the other is LTE.
Dunno what else I can really do. I doubt it's my provider so it's gotta be the phone. Any other real troubleshooting steps to try, or should I just get this to Sony?
Click to expand...
Click to collapse
EDGE is 2G. so turn off LTE and HSPA+ and see if it does it.
I don't have the LTE equipped phone so I'm not sure if these hardware functions will switch on and off randomly.
It sounds like your hardware is switching between 4g and 3g. problem is that both wont work simultaneously, so you would get this drop off. solution is that build prop edit i gave you.
But then you'd have 4g on all the time. so if you don't want that then turn it off manually.
Try these.
Edit your build.prop file.
(do you know how to do this??)
and insert these.
___________
ro.ril.hsxpa=3
ro.ril.gprsclass=12
ro.ril.hep=1
ro.ril.enable.dtm=1
ro.ril.hsdpa.category=20
ro.ril.hsupa.category=7
ro.ril.enable.a53=1
ro.ril.enable.3g.prefix=1
______________
that will stop hardware switching between 2g/3g/4g
as well as make it faster.
Settings->More...->Mobile Networks->Network Mode->GSM Only
You'll still have mobile data, but it will be SLOW. I think the top speed is around 400KB/sec, but you'll only use this to check if your signal is more stable without 3G/4G.
Tip: If you want to save battery and you aren't the type that uses a lot of mobile data, use EDGE (the thing i'm currently writing about). 4G uses a lot of juice.
LordManhattan said:
Settings->More...->Mobile Networks->Network Mode->GSM Only
You'll still have mobile data, but it will be SLOW. I think the top speed is around 400KB/sec, but you'll only use this to check if your signal is more stable without 3G/4G.
Tip: If you want to save battery and you aren't the type that uses a lot of mobile data, use EDGE (the thing i'm currently writing about). 4G uses a lot of juice.
Click to expand...
Click to collapse
Thanks. Just made the change and will keep an eye on it over the next day or two.
Just gotta say holy crap this Edge thing is SO slow. Even just loading icons on Google Plus or Youtube searches takes forever. A mobile speed test is showing about 133 kbps...
Damn... gotta come up with a better solution that doesn't require having slow as shyte data access
I'm trying WCDMA only to see how this might work. At least the speeds are more tolerable there.
vivftp said:
Just gotta say holy crap this Edge thing is SO slow. Even just loading icons on Google Plus or Youtube searches takes forever. A mobile speed test is showing about 133 kbps...
Damn... gotta come up with a better solution that doesn't require having slow as shyte data access
I'm trying WCDMA only to see how this might work. At least the speeds are more tolerable there.
Click to expand...
Click to collapse
Yeah, but keep using it for now. You're only checking if the signal drops while your on it, so I'm not saying that you should keep using it. It's only for a couple of hours. You can do it!
Sent from my C6833 using Tapatalk
LordManhattan said:
Yeah, but keep using it for now. You're only checking if the signal drops while your on it, so I'm not saying that you should keep using it. It's only for a couple of hours. You can do it!
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
*sigh* I'll try
lol
EDIT. Nevermind the part below. I just kept trying more SMS apps until I settled upon GO SMS and it seems to finally be able to load photos. Damned weird the default one wouldn't do it
On another note, can anyone explain why the built in Messaging app has issues both sending and recieving photos? Plus there're a few instances where it says I've got a message, but I've viewed them all. I've even tried downloading a few other messaging apps from the Play store, and they can't seem to view or send photos either. Damned weird if you ask me.
vivftp said:
*sigh* I'll try
lol
EDIT. Nevermind the part below. I just kept trying more SMS apps until I settled upon GO SMS and it seems to finally be able to load photos. Damned weird the default one wouldn't do it
On another note, can anyone explain why the built in Messaging app has issues both sending and recieving photos? Plus there're a few instances where it says I've got a message, but I've viewed them all. I've even tried downloading a few other messaging apps from the Play store, and they can't seem to view or send photos either. Damned weird if you ask me.
Click to expand...
Click to collapse
I'm not using the stock messaging app. I'm using Hangouts as my main SMS app, but I didn't have any issues with it when I used it. The Android 4.3 update is released now, so you can update to it through PC Companion? Note that this will remove root and stuff like if you're rooted. If not, go ahead.
Sent from my C6833 using Tapatalk
LordManhattan said:
I'm not using the stock messaging app. I'm using Hangouts as my main SMS app, but I didn't have any issues with it when I used it. The Android 4.3 update is released now, so you can update to it through PC Companion? Note that this will remove root and stuff like if you're rooted. If not, go ahead.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
Sorry to bump an old thread, but I just want to say that I'm having the exact same issue. I thought it might have occurred after I installed a custom room but I'm now back on stock and still experiencing 4 bars immediately dropping to no service and then going back to 3 or 4 bars before slowly dropping back to zero. I figured it could be LTE, so I experimented with all settings under mobile networks to no avail. I try the same Sim in my note 2 in the same location and I have no issues. I believe this is an issue with the antenna or a general hardware fault. My phone is the c6806, originally on Bell but being used on Telus. I have already contacted Sony but they are giving me the runaround
Anyone know how the warranty is handled in Canada? Anyone else have this problem?
Signal issues
Sorry I'm restarting this thread one more time.. But anyone figure out a fix? I'm having the same problem on a brand new phone... I had the same phone before I lost it. Got it again but these signal dropping issues now . Never had these on my previous cc6806
Anyone having issues with 3g data dropping or network always disconnecting, takes a while to connect
Sent from my 0PJA2 using XDA Free mobile app
I had that problem with my sprint m9. Had it for a week with no problem then suddenly no data connect. No 3g or LTE for a couple days. Just Wi-Fi. I took it to a local corporate store and the best tech there eventually swapped out the sim and it's been connecting since. She told me sometimes the cards are bad from the start. Of all the phone's I've had that was a first for me.
Hmmm, mine seemed spotty today. A couple times I showed good 3G or LTE signal, but couldn't get data through.
Toggling airplane mode seemed to help.
mingo2120 said:
Anyone having issues with 3g data dropping or network always disconnecting, takes a while to connect
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so i had the same issue and when i got the new OTA the other day which has a new radio I think the data issues are even worse..
Try a profile update. I activated my phone in a non-sprint area and got really terrible 3g and NO 4g in known LTE saturated areas. Once I returned to my hometown I updated the profile and PRL and I instantly got LTE and the spark logo.
ccs86 said:
Hmmm, mine seemed spotty today. A couple times I showed good 3G or LTE signal, but couldn't get data through.
Toggling airplane mode seemed to help.
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Yep I've had those issues since day 1. Occasionally the mobile data will disconnect, yet is switched on. Only toggling airplane will fix it.
m03sizlak said:
Yep I've had those issues since day 1. Occasionally the mobile data will disconnect, yet is switched on. Only toggling airplane will fix it.
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I'm having similar issues.
So far, I tracked it down to this...
If I am on WiFi and then switch off, it will connect to LTE. At that time, some items such as Mail, Facebook, talking to Google, etc. quit working. It just times out. However, I can still browse the web and perform other functions. It will work if I switch back to WiFi or 3G, but so far it appears that I have to restart the phone to get everything working under LTE at that point.
Can others confirm this?
ReproOne said:
I'm having similar issues.
So far, I tracked it down to this...
If I am on WiFi and then switch off, it will connect to LTE. At that time, some items such as Mail, Facebook, talking to Google, etc. quit working. It just times out. However, I can still browse the web and perform other functions. It will work if I switch back to WiFi or 3G, but so far it appears that I have to restart the phone to get everything working under LTE at that point.
Can others confirm this?
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im having some similar issues. ill lose connectivity on LTE but it wont be disconnected from the LTE network, but switching to 3g or wifi works...ive narrowed it down to when I have a weak LTE signal. My house has always had a weak signal and thats where i notice it the most, I compared with my m8 and the signal levels are the same and connected to the same tower yet the m8 will work while the m9 acts like theres no connection at all, If i go outside and get a slightly better signal the m9 will work great.
2k4mach said:
im having some similar issues. ill lose connectivity on LTE but it wont be disconnected from the LTE network, but switching to 3g or wifi works...ive narrowed it down to when I have a weak LTE signal. My house has always had a weak signal and thats where i notice it the most, I compared with my m8 and the signal levels are the same and connected to the same tower yet the m8 will work while the m9 acts like theres no connection at all, If i go outside and get a slightly better signal the m9 will work great.
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There is also a discussion about the same issue over on the Sprint Community forum: https://community.sprint.com/baw/thread/204027
I have come across this as well, it's usually when I use more than 4 GB of data over sprints network. I sent a message to sprint telling them their service is shotty at times, never heard anything back yet but haven't run into data connect issues (since then). Also I've heard you can complain about signal strength and if you put in the time (going to supervisor to supervisor) they will send you a device to boost your signal. Or you can just pay for the signal booster device. This is just my opinion and what I have heard, don't quote Bubba
2k4mach said:
im having some similar issues. ill lose connectivity on LTE but it wont be disconnected from the LTE network, but switching to 3g or wifi works...ive narrowed it down to when I have a weak LTE signal. My house has always had a weak signal and thats where i notice it the most, I compared with my m8 and the signal levels are the same and connected to the same tower yet the m8 will work while the m9 acts like theres no connection at all, If i go outside and get a slightly better signal the m9 will work great.
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my data drops numours times a day and its getting pretty annoying, the phone constantly tells me i have lte but nothing works, browser, facebook, pandora, snapchat. Toggling airplane mode does nothing same with turning mobile data off and back on, sometimes updating the profile will work but man its driving me crazy!
Definitely a radio issue. We need a radio update bc this is killing the battery as well.
BUBBA DUB'S said:
I have come across this as well, it's usually when I use more than 4 GB of data over sprints network. I sent a message to sprint telling them their service is shotty at times, never heard anything back yet but haven't run into data connect issues (since then). Also I've heard you can complain about signal strength and if you put in the time (going to supervisor to supervisor) they will send you a device to boost your signal. Or you can just pay for the signal booster device. This is just my opinion and what I have heard, don't quote Bubba
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The airave signal booster is 3G and voice, had 1 for 4 years, hasn't worked reliably for the past 2 years and with these issues its not gonna help when the phone is able to get and hold the lte signal.
2k4mach said:
The airave signal booster is 3G and voice, had 1 for 4 years, hasn't worked reliably for the past 2 years and with these issues its not gonna help when the phone is able to get and hold the lte signal.
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The issue is either hardware related, or possibly a radio handoff issue.
Has anyone swapped phones yet with a newer batch to see if it still occurs?
ReproOne said:
The issue is either hardware related, or possibly a radio handoff issue.
Has anyone swapped phones yet with a newer batch to see if it still occurs?
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Yup doesn't matter, had a 1st day release and also a 1st day store release. Both have the issue for me.
2k4mach said:
Yup doesn't matter, had a 1st day release and also a 1st day store release. Both have the issue for me.
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I'm constantly having the issue, and I've been advised to swap for a later release. My local stores are sold out, so I will advise once I have it swapped.
Any other possible solutions?
I did a swap myself and is not a hardware issues, I believe is the radio. I downloaded this signal check app to see what type of network connection is always on. I notice when connected on LTE, I have no problem. When it connects to 3g is where I have the issues especially indoors. It kinda tells me is connected in notification bar, but the network connection is stuck on 1xrtt.
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mingo2120 said:
I did a swap myself and is not a hardware issues, I believe is the radio. I downloaded this signal check app to see what type of network connection is always on. I notice when connected on LTE, I have no problem. When it connects to 3g is where I have the issues especially indoors. It kinda tells me is connected in notification bar, but the network connection is stuck on 1xrtt.
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My problem, and what I have read from most others is on LTE. It works on 3G and WiFi.
Would this affect Hangouts messages from not coming through? If I'm not on WiFi, I'm on LTE, and message notifications won't come through when off of WiFi. They of course come in fine on WiFi....
It's weird...I was sitting at my desk and my phone was jumping back and forth between Sprint 25 and 41 every few seconds...I did the profile update and now I'm solidly on 25 steady.
I've also seen jumps to Verizon LTE which is sort of my blowing.
Hoping this also solves the issue in a spot near my house that I was dropping data completely where before I at least had a useable 3G signal.